QASP.pdf

Quality Assurance Surveillance Plan (QASP)

Acquisition Support for Program Manager, Supply and Maintenance Systems (PM SMS)

1. Vision

Program Manager, Supply and Maintenance Systems (PM SMS) will acquire the systems and equipment needed by multi-capable Marine Air/Ground Task Forces to fight and win our Nation's battles. The PM will fulfill its unique mission while adhering to Marine Corps values and enduring principles will enable Marines to succeed in uncertain, chaotic and austere environments. The PM’s workforce, processes and solutions will reflect the Corps' reliance on naval deployment, leaner shelter equipment, field feeding systems, suitable containers and adaptive medical equipment that incorporates versatility and innovation. The PM will equip and sustain the nation's expeditionary "Force of Choice."

2. Mission

The mission of the program office is to provide resources, mentoring, coaching, processes, and professional development to our customer, which includes Operating Forces, Project Teams, and other organizations, to add value to processes that enable teams to satisfy customer requirements.

3. Purpose This Quality assurance surveillance plan is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored?

How monitoring will take place?

Who will be conduct the monitoring?

How monitoring efforts and results will be documented?

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP allows for an increase or decrease in the level of surveillance necessary based on contractor performance.

4. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

5.1 Program Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties, and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: To be determined upon Command reorganization Organization or Agency: MARCORSYSCOM, PM SMS Telephone:

Email:

5.2 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.

5.3 Other Key Government Personnel

The Government Team Lead for the Family of Field Medical Equipment (FFME) and the Project Officers for Shelters, Kitchens and Containers also monitor performance, serve as inspectors, technical experts, and provide information that helps the COR monitor contractor performance.

6.0 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.1 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Rating Contract Requirements Problems Corrective Actions

Exceptional

Exceeds all requirements and is a benefit to the government

No Minor Highly Effective

Very Good

Exceeds some requirements and is a benefit to the government

Few Minor Effective

Satisfactory

Meets all requirements Some Minor

Satisfactory

Marginal

Does not meet some requirements and has a negative impact to the government

Serious Recovery still possible Marginally Effective

Not fully implemented

Unsatisfactory

Does not meet most requirements and has a negative impact to the government

Serious Recovery not likely

Ineffective

Attachment 1 - Surveillance Matrix

PWS

Para

Tasks Standards / AQL Inspection Calculation / Ratings

What How/ Metho d

Who

2.5 The

Contractor shall provide Program support

STD: No errors within the document to include methodology, logic, grammar, equations, tables, graphics, charts, and spelling AQL: One review of the document as draft with no more than 5 errors and no errors in final delivered document STD: Information and methodology provided is credible and auditable by independent parties within the government.

AQL: One review of the document as draft with no more than 5 errors and no errors in final delivered document STD: Completes actions within specified deadlines AQL: All documents will be submitted to the government within the prescribed times for draft and final documents

Develop the acquisition documentation

Visual inspection

Government Team Lead and other designated government personnel

2.6 The

contractor shall provide Admin Support

STD: No errors within the document to include methodology, logic, grammar, equations, tables, graphics, charts, and spelling AQL: One review of the document as draft with no more than 5 errors and no errors in final

Develop the acquisition documentation

Visual inspection

Government Team Lead and other designated delivered document STD: Information and methodology provided is credible and auditable develop the acquisition Visual inspection documentation by Government Team Lead and other designated government personnel independent parties within the government.

AQL: One review of the document as draft with no more than 5 errors and no errors in final delivered document STD: Completes actions within specified deadlines AQL: All documents will be submitted to the government within the prescribed times for

3.1 The

shall provide Program Management Support

STD: No errors within the document to include methodology, logic, grammar, equations, tables, graphics, charts, and spelling AQL: One review of the document as draft with no more than 5 errors and no errors in final delivered document STD: Information and methodology provided is credible and auditable by independent parties within the government.

AQL: One review of the document as draft with no more than 5 errors

Develop the acquisition documentation

Visual inspection

Government Team Lead and other designated and no errors in final delivered document STD: Completes actions within specified deadlines AQL: All documents will be submitted to the government within the prescribed times for

3.2 The

shall provide Integrated Logistics Support to include Class VIII support

STD: Information and methodology provided is credible and auditable by independent parties within the government.

AQL: One review of the document as draft with no more than 10 errors and no errors in final delivered document STD: No errors within the document to include methodology, logic, grammar, equations, tables, graphics, charts, and spelling AQL: One review of the document as draft with no more than 10 errors and no errors in final delivered document STD: Completes actions within specified deadlines AQL: All documents will be submitted to the government within the prescribed times for draft and final documents

Develop logistics documentation

Visual inspection

Government Team Lead and other designated

3.3 The

shall provide Logistics Sustainment

STD: Contractors quality standards and products consistently produce acceptable

Develop the documentation

Visual inspection

Contracting Officer's Representative or other support products using optimal resources, compliant with prescribed processes and schedules.

AQL: All documents will be submitted to the government with the prescribed times for draft and final documents

One review of the document as draft with no more than 10 errors and no errors in final delivered document.

3.4 The

Contractor shall provide Financial Management support

STD: Contractors quality standards and products consistently produce acceptable products using optimal resources, compliant with prescribed processes and schedules.

AQL: All documents will be submitted to the government with the prescribed times for draft and final documents

One review of the document as draft with no more than 10 errors and no errors in final delivered document.

Develop the documentation

Visual inspection

Contracting Officer's Representative or other

3.5 The

Contractor shall provide Safety Support

STD: Contractors quality standards and products consistently produce acceptable products using optimal resources, compliant with prescribed processes and schedules.

AQL: All documents will be submitted to the

Develop the documentation

Visual inspection

Contracting Officer's Representative or other government with the prescribed times for draft and final documents.

One review of the document as draft with no more than 10 errors and no errors in final delivered document.

4.2 The

Contractor shall travel

STD: Compliant with applicable standards AQL: all travel must occur on time and comply with applicable standards and regulations

Travel supporting PM

SMS

Visual inspection

Contracting Officer's Representative or other

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE

DATE

6. CONTROL

NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT

RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

CUSTOMER COMPLAINT RECORD

DATE/TIME OF

COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING

INDIVIDUAL

PHONE

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND

DATE

5. COR PHONE 6. SUSPENSE

DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES

THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM

REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF

DEFICIENCY BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED

COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR

REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS