M21-0001_Scope_of_Work_FMO_Custodial_Services_-_Central.pdf

SCOPE OF WORK

FMO Custodial Services (Central)

(PPMR & Florence)

1. DESCRIPTION OF SERVICE:

1.1. Supplier shall provide a firm fixed price to provide all management, equipment, cleaning supplies, transportation (vehicle(s)), applicable tax, and labor necessary to ensure custodial services are performed, at the locations specified below, in a manner that will maintain satisfactory facility cleanliness and present a clean, neat and professional appearance in accordance with the latest industry standards.

1.2. ENGLISH LANGUAGE: Supplier’s Managers, on-site Supervisors/Lead personnel shall be able to speak, read, write and understand English. Should specific on-site Contract personnel not speak

English, then such personnel shall work in a location that has a two (2)-person team where the other person speaks, reads, writes and understands English. Should a non-English speaking person cover an outlying area, then a supervisor or manager shall be available, at all times, to communicate needs to the non-English speaking person.

1.3. Companies interested in bidding on this solicitation must have a minimum of five (5) years verifiable experience in areas of similar work and scope.

1.4. The Department will provide Supplier with green consumable materials, i.e., hand soap, toilet paper, paper towels, and trash bags. All services will be performed within the scope and as indicated in Attachment A - Facility Work Tasks. Facilities to be serviced are listed in

Attachment B. Supplier shall provide pricing for servicing facilities listed in attachment A.

1.5. The Department reserves the right to add or remove specific buildings depending on the changing needs of the Department. Buildings added after establishment of the contract(s) will be identified and the Supplier will be provided the opportunity to quote. Pricing shall be consistent with current contract pricing and will be evaluated for price reasonableness and possible separate competitive action, if necessary.

1.6. The Department reserves the right to make multiple awards based on geographic location if it is determined to be in the best interest of the Department.

1.7. ADDITIONAL WORKERS: During peak occupancy periods, additional workers may be requested by the Department. In the event that additional workers are required, as directed by the

FMO Custodial Supervisor; Vendors shall provide daily rate, per person, for additional workers, as requested. Supplier shall be notified a minimum of one week prior when the Department requests additional workers.

1.8. NON SERVICE DUE TO BASE CLOSURE/NO SHOW/LATE ARRIVAL:

1.8.1. In the event that services are not rendered because of Base closure due to emergencies, weather, etc., which results in contract workers not arriving, Supplier shall discount monthly invoice by the amount which would be paid for the time missed.

1.8.2. Discount shall be applied based on the daily rate provided for additional workers.

1.8.3. Invoice shall match discounted/reduced amount.

1.8.4. Supplier shall not be paid for services not rendered.

2. SUPPLIES: Cleaning solvents shall be biodegradable, phosphate free and citrus-based when their use will not compromise health and quality of service or increase operational costs. All surfactants and detergents shall be readily biodegradable and shall not contain phosphates as long as they do not denigrate service or equipment. Industrial and institutional cleaning solvents shall meet Green Seal certification standards or environmental preferably and performance standards established by the using or monitoring agency.

3. SUPPLIER RESPONSIBILITIES AND QUALITY CONTROL:

3.1. Supplier Supervisor shall communicate with FMO Supervisor daily regarding work completed and work to be completed.

3.2. FMO Supervisor will create a plan of action regarding non completed work and communicate with Supplier to ensure work is completed in a timely and efficient manner and in compliance with the standards stated within this Scope of Work.

3.3. The Supplier shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted custodial practices. Department personnel shall approve upon submission of proposal.

3.4. Supplier shall perform inspections of services a minimum of weekly.

3.5. Records of all inspection work performed by the Supplier shall be maintained by the Supplier and made available upon request at any time to Department during the contract period.

3.6. The Supplier shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficient services.

3.7. During the contract period, the Facilities Maintenance Office (FMO) representative may conduct periodic inspections of the facilities to the extent practicable at any time/place during the term of the contract. The result of the cleaning inspections may be that the cleaning requirements have been met (ACCEPTABLE), or a cleaning requirement has not been met (UNACCEPTABLE).

3.8. FMO shall perform periodic inspections and tests in a manner that will not unduly delay the work.

The inspections are based on standards for commercial facilities within the maintenance industry.

3.9. ACCEPTABLE and/or UNACCEPTABLE reports shall be relayed to the Supplier and documented by the FMO Custodial Supervisor.

3.10. In the event of Supplier work performance deficiencies (UNACCEPTABLE), the Contract

Administrator or designated representative will notify the Supplier. Notification may be verbal and/or written. The Department may choose to require the Supplier to rectify the deficiency within the next twenty four (24) hours or the next shift.

3.10.1. THE DEPARTMENT may require the Supplier to re-perform the services found deficient in conformity with contract requirements at no additional compensation to the Supplier. A

Department representative shall inspect corrected deficiencies and will approve as complete the re-performed services only when they meet the standards as outlined in the contract.

3.10.2. EXCESSIVE DEFICIENCIES (Three or more): When the defects in services cannot be corrected by re-performance, the FMO Supervisor and/or Department may:

3.10.2.1. Require the Supplier to take necessary action to ensure that future performance conforms to Contract requirements; and

3.10.2.2. If the Supplier fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the

Department may:

3.10.2.2.1. By Contract or otherwise, obtain a vendor to perform the services and charge to the Supplier any cost incurred by the Department that is directly related to the performance of such service; or

3.10.2.2.2. Terminate the contract for default.

3.10.3. Should Supplier receive a total of five (5) Unacceptable inspection reports in a calendar month, they shall be required to attend a meeting with the Contracting Officer and a representative of the monitoring department to discuss unsatisfactory performance and placed on a performance action plan. Persistent unsatisfactory performance may result in being placed in default and removed from the contract.

3.10.4. Contract workers performing work shall contact Department personnel (identified after award) for inspection of areas serviced in order to verify contract compliance, prior to departing Department facilities. Work tasks may be identified within Scope of Work, Attachment B.

3.11. Work shall not be conducted on the following State of Arizona designated holidays:

Holiday Date to be Observed

New Year's Day January 1

M.L. King, Jr. Birthday 3rd Monday in January

President's Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2 nd

Monday in October

Veteran's Day November 11

Thanksgiving Day 4th Thursday in November

Christmas Day December 25

3.11.1. If the holiday falls on a Saturday, then it is observed on Friday. If the holiday falls on a

Sunday, then it is observed on Monday. If a State holiday falls on a scheduled service day, the site shall be cleaned either a working day before the holiday, or a working day after the holiday.

3.11.2. HOURS OF OPERATION: Normal duty hours are Monday through Friday, 7:00AM to

3:30PM each week. Some facilities are closed on Mondays and Holidays. Supplier will develop a work schedule and provide to the Department Point of Contact.

3.11.3. In no case shall work be performed before or after the schedule times without prior approval by the Department Point of Contact.

3.12. SUPPLIER EQUIPMENT: All electrical powered equipment utilized by the Supplier must be operating within manufacturer’s specifications and available for inspection by the

Department. Inspections may be conducted by FMO Custodial Supervisor or the self-monitoring

DEMA department. The Department reserves the right to bar Supplier’s equipment from use in

DEMA buildings if such equipment is deemed unsafe, posing a health and/or safety hazard.

Vacuum cleaners shall meet the requirements of the Carpet and Rug Institute’s “Green Label

Testing Program-Vacuum Cleaner Criteria” (capable of capturing 96 percent of particles measuring 0.3 microns and operating with a sound level less than 70dBA.

3.12.1. The Supplier shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted custodial practices.

3.12.2. The Supplier shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

3.12.3. Supplier shall perform inspections of services a minimum of weekly. Complete records of all inspection work performed by the Supplier shall be maintained and made available upon request at any time to Department during the contract.

3.12.4. During the contract period, the Facilities Maintenance Office (FMO) representative may conduct periodic inspections of the facilities to the extent practicable at any time/place during the term of the contract. The result of the cleaning inspections may be that the cleaning requirements have been met (ACCEPTABLE), or a cleaning requirement has not been met

(UNACCEPTABLE).

3.12.5. FMO shall perform periodic inspections and tests in a manner that will not unduly delay the work. The inspections are based on standards for commercial facilities within the maintenance industry.

3.12.6. In the event of Supplier work performance deficiencies (UNACCEPTABLE), the Contract

Administrator or designated representative will notify the Supplier. Notification may be verbal and/or written. The Department may choose to require the Supplier to rectify the deficiency within the next twenty four (24) hours or the next shift.

3.12.6.1. THE DEPARTMENT may require the Supplier to re-perform the services found deficient in conformity with contract requirements at no additional compensation to the

Supplier. A Department representative shall inspect corrected deficiencies and will approve as complete the re-performed services only when they meet the standards as outlined in the contract.

3.12.6.2. When the defects in services cannot be corrected by re-performance, the

Department may:

3.12.6.2.1. Require the Supplier to take necessary action to ensure that future performance conforms to Contract requirements; and

3.12.6.2.2. If the Supplier fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Department may:

3.12.6.2.3. By Contract or otherwise, obtain a vendor to perform the services and charge to the Supplier any cost incurred by the Department that is directly related to the performance of such service; or

3.12.6.2.4. Terminate the contract for default.

3.12.7. Should Supplier receive a total of five (5) Unacceptable inspection reports in a calendar month, they shall be required to attend a meeting with the Contracting Officer and a representative of the monitoring department to discuss unsatisfactory performance and placed on a performance action plan. Persistent unsatisfactory performance may result in being placed in default and removed from the contract.

3.13. DEDUCTIONS FOR WORK NOT PERFORMED: For failure of the Supplier to provide the routine custodial service as specified in the contract, The Department shall deduct monies as listed in this section from the Supplier’s monthly invoicing. Deductions shall be imposed to the Supplier’s end-of-month invoice. This provision is to be used only when the work is not corrected within the allotted time frames by the Supplier or there are continuous, documented deficiencies in the Supplier's performance.

3.13.1. Reoccurrences: Should Supplier receive a deduction due to a lack of providing the required service, and fails again to provide that same service the following scheduled interval for the same occurrence, a reoccurrence charge shall be deducted from the Suppliers’ invoice.

3.13.2. INTERVAL INITIAL DEDUCTION REOCCURRENCE

3.13.2.1. Daily $10.00 per occurrence, per day. The Supplier shall not have an opportunity to correct this deficiency as it was to be performed on a daily basis.

3.13.2.2. 1X/WK $15.00 per occurrence per day and takes affect twenty-four (24) hours after deficiency is missed and continues until deficiency is corrected

3.13.2.3. 2X/WK $15.00 per occurrence per day and takes affect twenty-four (24) hours after

3.13.2.4. 3X/WK $20.00 per occurrence per day and takes affect twenty-four (24) hours after

3.13.2.5. 4X/WK $25.00 per occurrence per day and takes affect twenty-four (24) hours after

3.13.2.6. Other Deduction: No SDS sheets (See 3.0); OSHA violations: $10.00 per incident

4. SUPPLIER SUPERVISORS AND WORKERS

4.1. The Supplier shall at all times employ sufficient skilled labor in accordance with Federal, State, and Local labor laws and provide employees with the proper equipment for completing the required tasks in the manner and time required by the Contract.

4.2. Supplier supervisors and workers shall check in and check out by contacting the FMO Custodial

Supervisor daily. All workers shall sign in upon arrival and sign out when leaving. Sign In/Out sheets and locations shall be identified at time award during pre-contract meeting. Sign-in/out sheets are the property of the Department and shall not be removed from the location. Sign in /out sheets are the Department’s official record of arrival and departure, failure to utilize may delay payment for services.

4.3. The Supplier agrees to utilize only experienced, responsible and capable people in the performance of the work. Any person employed by the Supplier who, in the opinion of the

Department does not perform their work in a proper manner, is intemperate or disorderly, who endanger persons or property, or whose continued employment under this contract is inconsistent with the interest of the Department, at the written request of the Contract Officer, shall be removed from the work site by the Supplier and shall not be employed again in any portion of the work without the written approval of the Contract Officer.

4.3.1. Should the Supplier fail to remove such person as required above, or fail to furnish suitable and sufficient personnel for the proper execution of the work, the Supplier Administrator may suspend the work by written notice until such orders by the Contract Administrator are followed by the Supplier. The Supplier shall hold the Department harmless from damages or claims for compensation that may occur in the enforcement of this section.

4.3.2. Incidents, altercations, or accidents involving Supplier’s employees and/or Supplier vehicles and Department property, facility visitors, or Department employees shall be reported to the Contract Officer within 24 hours. All incidents, altercations, or accidents involving Supplier personnel require a written report from the Supplier within twenty four

(24) describing the incident or accident.

4.4. The Supplier/Supplier Supervisor shall supervise and direct all work.

4.4.1. The Supplier will be solely responsible for the means, methods, and safety practices of the employees, subcontractors, techniques, sequences, and procedures when performing work.

4.4.2. The Supplier will employ and maintain on the work site a qualified working Supervisor who shall have been designated in writing by the Supplier as the Suppliers’ representative.

4.4.3. The Supervisor shall be present on site at all times as required to perform adequate supervision and coordination of the work.

4.5. Supplier and employees shall not provide access to Department facilities to anyone.

4.5.1. No one except authorized employees of the Supplier is allowed on the premises of

Department facilities.

4.5.2. Supplier's employees shall NOT be accompanied in their work area by pets (unless specifically trained and required to provide assistance to an employee with a disability), children, acquaintances, family members, assistants, or any other person unless said person is an authorized employee of the Supplier and member of the work crew.

4.5.3. Failure of Supplier to meet this requirement will result in permanent removal of the custodial employee from Department facilities.

4.6. The Supplier shall procure all permits, insurance, licenses and pay all charges and fees necessary and incidental to the lawful conduct of his/her business, and as necessary complete any required certification requirements, required by any and all governmental or non-governmental entities as mandated to maintain compliance with and in good standing for all permits and/or licenses.

4.7. The Supplier shall maintain the janitor closets in a neat and orderly fashion.

4.8. All employees must wear a company uniform (shirt or vest), identified with the company name at all times. Employee attire must be neat and orderly in fashion free of holes and stains.

4.9. Supplier and employees shall follow installation security requirements. Supplier and employees will provide all legal documentation required to enter or exit the facility, and work on the installation. Various buildings shall require the Supplier and employees to obtain a Department escort prior to entrance and cleaning. Vehicles shall be subject to inspection upon entrance and exiting the facility.

4.10. The Supplier and employees must not remove or consume any property belonging to the

Department, Department employees, or General Public. This policy includes any articles that may be deposited for disposal in trash receptacles.

4.11. DAMAGE TO DEPARTMENT PROPERTY: The Supplier shall perform the tasks specified within this Scope of Work in such manner that does not damage Department property.

In the event damage occurs to Department property or adjacent property by reason of custodial service operations performed under this Contract, the Supplier shall replace or repair the same at no cost to the Department. If damage caused by the Supplier is repaired or replaced by the

Department, the cost of such work shall be deducted from monies due the Supplier. Examples of possible damages are: improper control of floor machine, causing machine to slam into baseboards, splitting, cracking, or penetrating wall; improper use of carpet cleaners that cause bleaching of colors or staining; washing of painted wall that causes discoloration or staining, or other types of damages.

4.12. All Contract employees shall have a State or federally issued photographic identification at all times. DEMA properties adhere to a 100 percent identification check. Failure to provide requested identification will result in no access granted to the properties.

5. SAFETY REQUIREMENTS

5.1. The Supplier shall provide Safety Data Sheets (SDS) which complies with OSHA Title 29, section 1910.2000 for all chemicals intended for use in Department facilities. If new chemical products are introduced or new janitorial employees are hired, the Supplier is responsible for reviewing the SDS sheets with employees and to ensure that all employees understand and are trained in the safe use of all materials. The Supplier shall provide to Department a signed affidavit stating all Supplier employees assigned to Department sites have read, understand, and have been trained in the safe use of all chemicals used in the performance of their duties. The SDS sheets must be legible, and printed in English and Spanish. Only SDS sheets for chemicals/cleaners used onsite are to be displayed. Published books containing all industry SDS sheets are NOT acceptable.

5.2. All containers of cleaning materials, both stored and used, must be properly labeled as per OSHA requirements. The Department will confiscate all cleaning agents that are not properly labeled.

5.3. Safety Data Sheets (SDS) on ALL chemicals stored and used must be kept in EVERY janitorial or storage closet in which chemicals are kept by the Supplier. NO EXCEPTIONS. If there are no janitorial closets in a building, the Supplier must keep the SDS sheets readily available on the service cart. The SDS sheets are to be readily accessible and visible, preferably attached to wall or door. Supplier shall be responsible for any fines imposed for lack of their performance regarding SDS sheets.

5.4. All employees of Supplier must be trained in the proper storage and use of any equipment required to be used under this contract.

5.5. All employees of Supplier will be required to wear the appropriate Personal Protection Equipment

(PPE) to be provided by Supplier.

5.6. Supplier shall place appropriate safety signage in and around wet areas (yellow, “Caution – Wet

Floor”). Signage shall remain until areas are completely dry and no longer pose risk of falls and/or slipping.

5.7. The Supplier and employees may not use Department or General Public property, including telephones, Fax, or copy machines, ladders, lifts, maintenance equipment, or the like, for personal use unless given permission by an authorized Department representative.

6. SUPPLY STORAGE/JANITOR CLOSET

6.1. The Department will provide a storage/janitor closet for supplies at each site if needed. All storage areas used by the Supplier shall be kept in a neat manner by the Supplier. The supply area will be kept free of any offensive odor.

6.2. Damp mopping, spot cleaning, and dusting shall be done on a routine basis. All materials and supplies shall be stored in an orderly manner.

6.3. Mops and buckets shall be rinsed out daily prior to leaving them in the custodial closets overnight.

7. DESCRIPTION OF FACILITY

7.1. The facilities have been broke out into six (6) different groupings. Each grouping identifies the frequency and types of cleaning service (see Attachment B) the Supplier shall perform for each group. The groups are identified as:

7.1.1. Group B – Facility

8. SERVICE LOCATION ADDRESSES

8.1. CENTRAL

8.1.1. Papago Park Military Reservation, 5636 East McDowell Road, Phoenix, Arizona 85008

8.1.2. Florence Military Reservation / FMR West: 600 East Track Road, Florence, Arizona

85232

9. CUSTODIAL SPECIFICATIONS

9.1. BASIC CLEANING:

9.1.1. MAINTAIN FLOORS:

9.1.1.1. All floors, except carpeted areas, shall be swept, dusted, mopped, damp mopped, wet mopped, dry buffed, and spray buffed as needed to ensure they have uniform, glossy appearance and are kept from dirt, debris, dust, scuff marks, heal marks, other stains and discoloration, and other foreign matter.

9.1.1.2. Baseboards, corners and wall/floor edges shall be clean.

9.1.1.3. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc.

9.1.1.4. Chairs, trash receptacles and other movable items shall be moved to maintain floors underneath these items.

9.1.1.5. All moved items shall be returned to their original proper position.

9.1.2. REMOVE TRASH:

9.1.2.1. All trash containers shall be emptied and returned to their initial location. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed.

9.1.2.2. Any obviously soiled or torn plastic trash receptacle liners shall be replaced.

9.1.2.3. Trash shall be deposited in the nearest outside trash collection container.

9.1.2.4. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

9.1.2.5. The Department participates in a recycling program; all recyclable products must be placed in the designated recycling bins.

9.1.3. CLEAN INTERIOR GLASS/MIRRORS: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water or other foreign matter.

9.1.4. CLEAN EXTERIOR WINDOWS: Supplier is to remove any film, dirt, smudges, water marks, or any foreign matter on the exterior windows. Supplier shall clean exterior windows as scheduled in the Description of Duties. Supplier will provide and furnish all cleaning equipment if needed. Glass should be cleaned per manufacturer’s recommendations using products and methods consistent with those recommendations and that of the industry.

9.1.5. CLEAN DRINKING FOUNTAINS: Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of drinking fountains.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale and other obvious soil.

9.1.6. VACUUM CARPETS:

9.1.6.1. All carpeted areas shall be vacuumed as specified. All office chairs, trash containers will be moved and vacuumed underneath.

9.1.6.2. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter.

9.1.7. CARPET SPOT CLEANING:

9.1.7.1. Any spots/stains less than eight (8) inches shall be removed by carpet manufacturers approved methods as soon as noticed.

9.1.7.2. Spots larger than eight (8) inches shall be reported to FMO Custodial Supervisor for appropriate action.

9.1.7.3. All tears, burns, and raveling shall be brought to the attention of the FMO

Custodial Supervisor.

9.1.7.4. Area and throw rugs are included to receive this service. Supplier shall not be responsible for cleaning or removing any stains/spots that are larger than 8-12” in diameter on carpets.

9.1.7.5. Supplier shall notify Owner prior to cleaning any carpet spots/stains in excess to the measurements listed above or that would result in additional fees to Owner.

9.1.7.6. Owner and Supplier shall jointly determine any proposed additional fees that may occur as a result of Supplier cleaning carpet stains/spots not covered under the terms of this solicitation/contract.

9.1.8. GENERAL SPOT CLEANING:

9.1.8.1. Perform spot cleaning on a continual basis.

9.1.8.2. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, HVAC and exhaust vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, mirrors and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of soil.

9.1.9. GENERAL DUSTING:

9.1.9.1. Dusting cloths and equipment shall be clean.

9.1.9.2. Dust cloths shall be treated to avoid scattering of dust.

9.1.9.3. Hard rubbing shall be avoided as oil streaks may be left.

9.1.9.4. Office Electronic equipment such as typewriters, adding machines, computers and similar instruments shall not be dusted.

9.1.9.5. Dust shall be removed and not scattered about. No feather dusting is permitted.

9.1.9.6. After dusting is completed, all surfaces, with the exception of office equipment, shall be free from dust.

9.1.9.7. All horizontal surfaces (i.e., desks, bookcases, shelves, tops of modular furniture and cubicles, etc.) must be dusted or cleaned to eliminate dust collection.

9.1.10. STAIRWELLS: Stairwells shall be swept daily and dry mopped, as needed.

9.1.10.1. BREAK ROOM AREAS: Supplier shall clean floors, mop, and dust furniture as described in this Scope of Work.

9.2. RESTROOMS/BATHROOM/LOCKER ROOMS CLEANING

9.2.1. CLEAN AND DISINFECT: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors, walls, mirrors and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

9.2.2. Every toilet, urinal, lavatory and sink and/or other similar fixture along with rest room floors shall be properly cleaned. Toilet bowl exteriors shall be washed, disinfected and wiped clean. Toilet bowl interiors and the underside of rims shall be cleaned thoroughly with an acceptable toilet bowl cleaner. Toilet brush cleaning of interiors of toilet bowls shall include working the brush as far into the trap as it will reach. Toilets shall be flushed after cleaning to rinse. Toilet seats shall be cleaned with germicidal detergent and upon completion of cleaning, toilet seats will be left in a down position.

9.2.3. Urinal exteriors shall be washed, disinfected and wiped clean. Urinal interiors and underside of rims shall be cleaned thoroughly with a toilet bowl cleanser. Urinals shall be flushed after cleaning.

9.2.4. DE-SCALE SHOWERS, TOILET BOWLS AND URINALS: De-scaling shall be performed weekly at a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits and rust stains. Supplier shall update all posted log sheets in all of the restrooms daily.

9.2.5. Urinal screens, mints, etc. shall be replaced twice per month or as needed and/or directed.

9.2.6. SWEEP AND MOP FLOOR:

9.2.6.1. Floors shall be washed with suitable disinfectant cleanser, and ample solution shall be allowed to remain on the floor until all soil has loosened. Where required, it shall be mopped with the heel of the mop using sufficient pressure to remove stubborn dirt and scuffs. Care shall be taken to assure that all edges and corners have been cleaned. The washing solution shall be picked up or squeegee to the drain. The floor shall be thoroughly clear-water rinsed, disinfected and mopped dry. No wax is to be applied to ceramic tile. All areas that are being cleaned shall be marked with appropriate signage

(yellow, “Caution – Wet Floor). Signage shall remain until areas are completely dry and no longer pose risk of falls and/or slipping.

9.2.6.2. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water.

Moveable items shall be moved to sweep and mop underneath.

9.2.7. AIR FRESHENERS: Supplier shall inspect all air fresheners’ batteries and air freshener spray on the first service of every month. Batteries and air freshener shall be replaced as needed.

9.2.8. DRAINS: Supplier shall pour water down drains once per week or as needed and/or directed.

9.2.9. STOCK RESTROOM SUPPLIES: Supplier shall ensure restrooms are stocked sufficiently so that supplies do not run out. Supplies shall be stored in designated areas. No overstocking bathrooms will be allowed. If supplies appear low, Supplier shall notify the

FMO Custodial Supervisor.

9.3. WORKOUT ROOMS/WEIGHT ROOMS/GYMS: Gym equipment (barbells, dumbbells, free-weights, etc.) shall be dusted and wiped in order to remove dust and leave an overall clean and neat appearance. Benches and seats shall be wiped clean utilizing an antibacterial solution

(Supplier provided) in order to leave clean, streak-free and sanitary surface. Floors shall be dusted, mopped and/or vacuumed (depending on surface) in accordance with directions within this Scope of Work.

9.4. Workout room/gym will have paper towels and spray bottles containing antibacterial solution for individuals utilizing the area and equipment. Supplier shall notify FMO Custodial Supervisor as spray bottle volume depletes and bottles require refilling. Spray bottles shall not be utilized by

Supplier during weekly/as needed cleaning.

10. OTHER SERVICES

10.1. Supplier shall provide separate quotes for the following additional services which may be required during the term of this Contract: All other services performed shall be billed separately.

10.2. ADDITIONAL CONTRACT EMPLOYEES:

10.2.1. In the event that additional workers are required, as directed by the FMO Custodial

Supervisor; Vendors shall provide hourly rate, per person, for additional workers, as requested during peak occupancy. Supplier shall be notified a minimum of one week prior when the Department requests additional workers.

10.2.2. Vender shall provide hourly labor rate for each additional employee if requested at the discretion of the FMO Custodial Supervisor. Minimum one-week notice will be provided if additional employee is required.

10.2.3. EMERGENCY SERVICES: Upon notification, the Supplier shall perform emergency cleaning required in any building (see Attachment A). The FMO Custodial Supervisor shall order cleaning services through issuance of a written delivery order for the appropriate and required work. Supplier shall begin emergency work, as determined by the FMO Custodial

Supervisor within two (2) hours of notification. Supplier shall quote an hourly rate for this service.

10.2.4. SPECIAL EVENT CLEANING SERVICES: The FMO Custodial Supervisor shall contact the Supplier’s designated representative as soon as a special event requirement is known, but no less than 48 hours prior to the event. Completion schedule shall be determined for each special event requirement. Supplier shall quote an hourly rate for this service.

10.2.5. BID FOR STRIPPING/WAXING/SHAMPOOING CARPET: Suppliers will furnish pricing per square foot for stripping, waxing, buffing VCT flooring and price per square foot for shampooing carpets.

10.2.5.1. Supplier shall quote rate per square foot to include operator(s). Scrubbing and

Stripping - Scrubbing and stripping shall be performed using a disk-type floor machine equipped with driving assembly and using the proper cleaning or scrubbing pad. A minimum amount of water containing a neutral detergent for washing, or a stripping solution for stripping, shall be used. Hard to reach places shall be done by hand with a scrubbing brush or pad. Do not use any solution, equipment or pads which will damage floors. Water seepage under baseboards, bumping baseboards, bumping furniture and splashing of water on walls, baseboards or furniture shall not be permitted. Floors shall be rinsed twice with clear water or until all films has been removed. All areas that are being cleaned will be marked with appropriate signage. Once completed, floors shall have all marks and substances of any kind removed including old seal.

10.2.5.2. Finish (After Stripping) - Two coats of floor sealer must be applied with a clean applicator. After the sealer has been applied, three coats of finish must be put on;

always making sure each coat is dry before applying the next coat. Spray clean or buff with manufacturer’s instructions and buffing standards. Heavy accumulations of finish around walls, under furniture, radiators, etc., shall not be permitted. If accumulated, it shall be removed and the area refinished. Only non-skid wax may be applied on floors requiring waxing. All areas that are being cleaned will be marked with appropriate signage.

10.2.5.3. Extracting-Rotary Shampooing - Extracting and shampooing shall be performed by using a commercial duty carpet extractor which applies cleaning solution into carpet fiber and a powered brush to loosen soil, equipped with a pick-up vacuum tool which removes dirty solution and deposits it into a recovery tank. Equipment may be wet extractor automatic or pull back type. A minimum amount of water containing a carpet extracting shampoo or carpet shampoo for shampooing the carpets will be used. Hard to reach places shall be done by hand with a scrubbing pad. No solution, equipment or brushes or pads which will damage the carpet shall be permitted. Always pre-spot carpet first using a carpet spotter before shampooing. Use commercial fans to dry out the carpet when needed.

10.2.5.4. Carpet Shampooing – After Extracting - All furniture, boxes and trash containers should be placed back in the original spot from where it was removed. Make sure all baseboards are wiped down and cleaned off from residues of carpet shampoo.

Any carpet shampoo that is splashed on furniture, office equipment or walls shall be promptly removed.

10.2.5.5. Stripping, waxing, and shampooing shall be performed only at the request of the

Department and coordinated with Supplier and Department POC.

11. GENERAL INFORMATION

11.1. Contract employees shall fill out Daily Building Check Sheet.

11.2. Sheets shall be completed and turned into the FMO Custodial Supervisor at the end of each day.

11.3. Supplier Supervisor shall communicate daily with FMO Custodial Supervisor regarding work completed on a daily basis.

11.4. REPORTING WORK ORDER REQUEST AND HAZARDS: If Supplier or employees come across an item that is in need of repair or replacement and it is not a safety or threat issue, it shall be noted on the Daily Room Inventory Sheet (see Attached example) and pointed out to the FMO Custodial Supervisor. If the issue is a hazard, it shall immediately be brought to the attention of the FMO Custodial Supervisor.

11.5. REPLENISHMENT OF SUPPLIES:

11.5.1. Supplier shall submit a written supplies request to the FMO Custodial Supervisor prior to supply levels falling below a week’s worth of supplies for that facility.

11.5.1.1. Requests for supplies shall be made no later than Tuesday utilizing “Supply Order

Sheet” (attached as, M18-0002 Custodial Supply Order Sheet).

11.5.1.2. FMO Custodial Supervisor will ensure that supplies are delivered by Thursday or as soon as possible.

11.5.2. Materials, equipment and/or paper supplies belonging to the Department shall not be transferred from one job site to another by the Supplier without permission of the Contract

Administrator.

11.6. SUPPLIER GET-READY TIME LINE: Supplier shall acquire adequate staff needed to perform the specifications of this Contract in order to begin services no later than March 16, 2018.

12. PERFORMANCE STANDARD DEFINITIONS

12.1. CLEAN: Free from dirt, dust, lint, stain, streaks, or debris from any surface.

12.2. CLEANING OF CARPET: The term 'cleaning' of carpet shall entail using a rotating process of one time bonneting and the next time extraction.

12.3. DAMP MOPPING: A satisfactorily mopped floor is completely without dirt, dust, marks, film, streaks, debris, or standing water.

12.4. DUST MOPPING: Use of a cut-fringe or looped-end dust mop, to pickup loose dust and dirt, pieces of paper, and similar materials, on non-carpeted floors.

12.5. DUSTING (VERTICAL/HORIZONTAL): A properly dusted surface is completely free of all dirt and dust, streaks, lint, dead bugs, and cobwebs.

12.6. EXTRACTION CARPET PROCESS: This process entails pre-spraying the carpet with diluted shampoo, and extraction with clear hot water.

12.7. FINISHED FLOOR (Application): A floor is satisfactorily finished when all old wax has been completely removed, and sufficient coats of sealer and wax have been applied with enough drying time between each coat to assure no streaking, bubbling and yellowing. This will include all vinyl and baseboard areas.

12.8. GLASS CLEANING: Glass is clean when all glass surfaces are completely without dirt, streaks, film, unwanted stickers or glue, and mineral deposits.

12.9. HEAVY SWEEPING: Removal of dirt and coarse debris from outdoor stairwells, sidewalks, and entrances.

12.10. LOBBY: Access to building leading into open area. A corridor or hall connected to a larger room or series of rooms and used as a passageway for both public and building employees.

12.11. METAL CLEANING: All cleaned metal surfaces are without deposits, tarnish or streaks, and with a uniform bright appearance. Any cleaner used is to be removed from adjacent surfaces.

12.12. PLUMBING FIXTURES & DISPENSER CLEANING: Plumbing fixtures and dispensers are clean when left free of all deposits, dust, streaks, film, odor, and stain.

12.13. POLISHING OF FINISHED FLOORS: All finished floors will be polished sufficiently for maximum gloss, removal of surface dirt, and have a uniform appearance without streaks. Only non-skid or approved finished will be used. All base molding surfaces will be protected and kept clean and uniform without marks, streaks, stains, OR DAMAGE.

12.14. PUBLIC AREA: Any open area within a building used by the public or the building employees for waiting, meeting, or conversing (see also lobby).

12.15. SCRUBBING: Scrubbing is satisfactorily performed when all surfaces are without embedded dirt, cleaning solution, film, debris, stains, streaks, marks and standing water. Floor must have a uniformly clean appearance. A plain water rinse must follow the scrubbing process immediately.

12.16. SPOT: A small area visibly different (as in color, finish, or material) from the surrounding area; further defined as a soiled area less than 3” in size or diameter.

12.17. SPOT CLEANING: A surface adequately spot cleaned is free of all stains, deposits, and is free of cleaning marks.

12.18. SPOT CLEANING CARPETS: A carpet adequately spot cleaned is free of all stains, deposits, or spills. (Exceptions: Any stain, vendor has made every attempt to remove by industry standards, and such stain has become permanent to the surface). Care will be taken to use a product for cleaning that will not harm or discolor the carpet fibers or backing.

12.19. SPRAY BUFFING: Use of a floor machine with a white pad only, and occasional spray of floor wax to remove scuffs, minor stains, to produce a uniform luster appearance without streaks. Dust mopping afterwards to pickup any loose wax particles, dirt, debris, or foreign material.

12.20. STAIN: A soiled or discolored area that exceeds 3” in size or diameter.

12.21. SWEEPING/VACUUMING: A properly swept/vacuumed floor is completely free of all dirt, grit, dust, lint, and dead bugs, staples, paper clips, or any other debris.

12.22. TRAFFIC AREA: Any area in a building where the volume of public and/or building employees traverses through and along a route.

12.23. VACANT or UNOCCUPIED SPACE: Space vacant/unoccupied due to temporary move because of construction or departmental needs.

12.24. WALL WASHING: After cleaning, the surfaces of all walls, ceilings, exposed pipes and equipment, will have a uniform clean appearance, free from dirt, stains, streaks, lint, and cleaning marks. Painted surfaces must not be damaged. Hard finished wainscot or glazed ceramic tile surfaces must be bright, free of film, streaks and deposits.

12.25. HVAC: Heating Ventilation Air Conditioning

Attachment A

FMO Central Areas Locations to be serviced

Phoenix (Papago Park Military Reservation) and Florence (Florence Military Reservation), Arizona

Location and service

Florence Bldg L5020 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg L5022 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg L5030 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg L5160 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg L5255 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg L5500 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Florence Bldg T4515 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5260 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5261 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5320 - RTI Offices, Dining Hall, Barracks, Museum Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5341 - Motel 20 Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5350 - Security Force Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5370 - FMS1 Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5501 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5504 - Training Site, M5512 Outdoor Latrine Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5512 - Outdoor Latrine Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5601 - Facility Cost Per Day Per Scope of Work Reference Attachment B

Papago Bldg M5601 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5650 - Administration Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5701 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5710 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Papago Bldg M5901 - Facility Cost Per Month Per Scope of Work Reference Attachment B

Sanitation Services - Approximately 1500 sq. ft.

Shampoo carpet - As Needed (Cost per square foot)

Wax Common Area (Stripping, Wax, Buff) - As Needed (Cost per square foot)

Attachment B

GROUP A READINESS FACILITY FREQUENCY

WORK TASKS 1 X Week 5 X Week As Needed

SQ

FT

Clean & Wipe Down Entry Doors X

Clean & Wipe Down Pictures & Frames X

Clean All Floor Drains with Chemical X

Clean Base Boards X

Clean Drinking Fountain X

Clean Shower X

Clean Sink & Mirror X

Clean Toilet X

Clean Trash Container X

Clean Window X

Dust & Clean HVAC Vents X

Dust & Wipe Window Blinds X

Dust All Furniture X

Empty Trash X

Mop Bathroom & Sweep X

Mop Common Area & Sweep X

Move & Clean Behind Furniture X

Replace Soap in Dispensers X

Replace Trash Liner X

Replenish Toilet Paper X

Shampoo Carpet X

Spot Cleaning Carpet & Floors X

Sweep Outside Building Sidewalks X

Vacuum X

Wax Common Area (Stripping, Wax, Buff) X

Wipe Down Bathroom Walls X

Wipe Down Counter X

Wipe Down Door Trim X

Wipe Down Ice Machine X

END OF SCOPE