Justification_OIM27-007_Hardware Services Maintenance.docx

This is a justification document for the Maryland Department of Human Services (DHS) procurement of hardware maintenance services. The contract, designated OIM27-007, seeks to procure IT equipment maintenance and repair services for external devices including scanners, printers, and uninterruptible power supplies (UPSs) that support mission-critical programs across multiple state offices. The three-year time-and-materials contract is structured to provide statewide coverage with strict Service Level Agreements (SLAs) guaranteeing rapid response for critical incidents. Proposals are due July 21, 2026, and the contract is limited exclusively to SBR (Small Business Reserve) certified contractors, restricting eligibility to small businesses only.

The contract carries a total not-to-exceed value of $49,975 over the three-year term, with labor and materials billed at agreed rates rather than fixed prices. The procurement is justified by the need to address risks posed by unwarranted equipment failures, which could disrupt service delivery, increase operational costs, and create security vulnerabilities. By establishing predictable, cost-effective maintenance services with guaranteed response times, DHS aims to ensure continuity of operations, maintain compliance with state and federal security standards, and provide reliable technical support. The specific evaluation criteria, incumbent contractor information, and detailed performance locations or support hours are not specified in the justification document.