ITS77.pdf
PDF 457 KB Posted
- Attached to
- IT Staff Augmentation
- Contract number
- ITS77
- Issued by
- Massachusetts
About this file
The document is a Contract User Guide for ITS77, a statewide staff augmentation contract issued by the Massachusetts Operational Services Division (OSD). The contract involves multiple state executive agencies including the Executive Office of Technology Services & Security, Executive Office of Labor & Workforce Development, Massachusetts Department of Transportation, Executive Office of Health and Human Services, and Executive Office of Education. The contract includes eight vendors: Acro Service Corporation, Appsboat Inc, Ark Solutions Inc, Digit Outsource Inc, Lancesoft Inc, McInnis Consulting Services Inc, M & R Consultants Corporation, Overture Partners LLC, Rose International, and SoftHQ Inc.
The contract provides two main categories of information technology labor acquisition: Category 1 (Full Service), where vendors recruit and submit candidate resumes, and Category 2 (Lower Overhead), which involves vendors supplying pre-recruited resources. The contract term runs from July 1, 2021 to June 30, 2026, with no renewals. Services are obtained on a time and materials basis, with maximum rates determined by a periodically updated Rate Card. Vendors have different markup percentages ranging from 3% to 46%, and prompt payment discounts vary. Four vendors are certified under the Massachusetts Small Business Purchasing Program. The contract allows agencies to convert resources to Commonwealth employees after a defined period with no fee, and includes provisions for supplier diversity and competitive vendor performance monitoring.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Specifications for ITS77 IT Staff Augmentation Posting.docx | DOCX document | |
| Employee Certification Form~1.doc | DOC document | |
| ITS77 Contract User Guide 2023.08.03.docx | DOCX document | |
| ITS77 Rate Calculator V5.xls | XLS spreadsheet | |
| ITS77 Vendor Spreadsheet Listing All Vendors - 2024.05.10.xlsx | XLSX spreadsheet | |
| Statement of Work - SOW - Template~1.doc | DOC document | |
| Candidate Bid Sheet Submission Form~1.xls | XLS spreadsheet | |
| ITS77 RFR IT STAFF AUGMENTATION v2 - including amendments.docx | DOCX document | |
| Representations By Resources~2.doc | DOC document | |
| Rate Card 7 and Rate Card 3.xlsx | XLSX spreadsheet |
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Text version
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
Updated: August 3, 2023 Template version: 7.0 Page 1 of 14
One Ashburton Place, Suite 1608 Boston, MA, 02108-1552 Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Contract User Guide for ITS77
ITS77: Staff Augmentation
Table of Contents:
(NOTE: To access hyperlinks below, scroll over desired section and CTL + Click)
• Contract Summary
• Contract Categories
• Benefits and Cost Savings
• Find Bid/Contract Documents
• Who Can Use This Contract
• Subcontractors
• Supplier Diversity Requirements
• Pricing, Quotes and Purchase Options
• Instructions for MMARS Users
• Additional Information/FAQ's
• Vendor Performance
• Strategic Sourcing Team Members
• VENDOR LIST AND INFORMATION
TIP: To return to the first page throughout this document, use the CTL + Home command.
Contract Summary This is a Statewide Contract for obtaining information technology labor skills on a temporary basis. This contract replaces the ITS63 Staff Augmentation Contracts: General Purpose Category 1, Very Low Overhead Categories 2a and 2b. ITS63, the "Niche" category, for specialized vendors, was not replaced due to very low utilization.
ITS77 has two main Categories. The first is a “Full Service” category, Category 1, under which companies will recruit candidates and submit resumes in response to Eligible Entity postings on COMMBUYS. The second category is “Lower
UPDATED: August 3, 2023 Contract #: ITS77
MMARS MA #: ITS77*
Initial Contract Term: July 1, 2021- June 30, 2026 Maximum End Date: June 30, 2026; no renewals Current Contract Term: July 1, 2021- June 30, 2026 Contract Manager: Marge MacEvitt, marge.macevitt@mass.gov, 617-720-3121 This Contract Contains: Small Business Purchasing Program UNSPSC Codes: 80-11-18 Information technology contractors
*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MMARS).
http://www.mass.gov/osd mailto:marge.macevitt@mass.gov
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 2 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Overhead”, Category 2, under which companies will supply Resources that have already been recruited by the Eligible Entity.
UPDATES:
Language has been added to the Category 2A and 2B Pricing Section, as follows: For Category 2, the vendor may not impose any additional charges, such as a “management fee,” to their markup.
A new section, Supplier Diversity Requirements, has been added. Pay rate and bill rate calculations for Category 2a has been updated.
Contract Categories This contract includes the categories of services as listed below:
Category 1: Full Service Category 2A: Lower Overhead; vendor is the Resource’s employer Category 2B: Lower Overhead; vendor subcontracts with the Resource’s employer
Benefits and Cost Savings Statewide contracts are an easy way to obtain benefits for your organization by leveraging the Commonwealth’s buying power, solicitation process, contracting expertise, vendor management and oversight, and the availability of environmentally preferable products.
Other Benefits and Cost Savings include:
• Competition for every placement results in better rates.
• Four vendors are certified under the Massachusetts Small Business Purchasing Program (SBPP).
• Prompt Payment Discounts
• The ability to convert Resources to Commonwealth W-2 employees after a defined period with no fee
Find Bid/Contract Documents
• To find all contract-specific documents, including the Contract User Guide, RFR, templates for posting positions, SOW template, the Vendor Spreadsheet Listing, and other attachments, visit COMMBUYS.com and search for ITS77 to find related Master Blanket Purchase Orders (MBPOs) information. All common contract documents are located in the “Master Contract Record” for ITS77 and can be accessed directly by visiting PO-21-1080-OSD03-
SRC01-22405.
• Category 1 vendors do not have individual contracts, but are listed under a Solicitation Enabled MBPO. Details about these vendors including contact name, contact telephone, prompt pay discount, diversity/SBPP status, and other information are found on the Vendor Spreadsheet Listing, located on the Master Contract Record.
Category 2 vendors are also listed on the Vendor Spreadsheet Listing. If distributing postings via email, be sure to select only those records with a "Y" in Column E (Category 1 Vendors).
• Each Category 2 vendor has their own MBPO. Links to these MPBOs are found under Vendor List and Information*. Category 2 vendors are also listed on the Vendor Spreadsheet Listing. If distributing postings via http://www.mass.gov/osd http://www.commbuys.com/ https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 3 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527 email, be sure to select only those records with a "Y" in Column E (Category 1 Vendors). Do not send job postings to Category 2 vendors or accept bids/resumes if submitted.
Who Can Use This Contract
Applicable Procurement Law Executive Branch Goods and Services: MGL c. 7, § 22; c. 30, § 51, § 52; 801 CMR 21.00
Eligible Entities Please see the standard list of Eligible Entities on our Eligible Entities Which May Use Statewide Contracts webpage.
Subcontractors The awarded vendor’s use of subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions
Supplier Diversity Requirements
Categories 2a and 2b When selecting contractors and placing orders, Executive departments shall utilize diverse and small businesses to the extent possible based on contract terms, SDO and departmental policies, laws, and regulations. Additionally, departments shall make a preference for contractors with higher SDP commitments and/or performance whenever such information is available (or is requested from contractors by the department) and the preference is feasible.
OSD provides up-to-date information on the availability of diverse and small businesses on statewide contracts through the Statewide Contract Index available on the COMMBUYS home page. See the “Programs (SDO and SBPP)” tab for current certification and small business status of contractors on this contract.
Category 1 When soliciting quotes, the following requirements apply:
Expected annual value of the RFQ
RFQ process requirements
Less than or equal to $250,000/year
• Notify at least two small businesses capable of providing the product or service of the opportunity, if available.
• Include SBPP contract language and place it prominently within the RFQ.
• Evaluate bids received from, and award a contract to, an SBPP-participating small business that meets the department’s best value criteria.
• Award to a large business only if there is no SBPP participating business meeting departments’ best value criteria.
• Conduct a clarification/BAFO/negotiation before disqualifying an SBPP-participating business based on price or desirable criteria.
• See the Best Value Evaluation of Responses to Small Procurements: A Guide for
Strategic Sourcing Teams for additional guidance.
http://www.mass.gov/osd https://www.mass.gov/info-details/why-use-statewide-contracts#eligible-entities-which-may-use-statewide-contracts-https://www.mass.gov/doc/statewide-contract-index/download https://www.mass.gov/media/2307721/download https://www.mass.gov/media/2307721/download
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 4 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
More than $250,000/year
• Notify at least two diverse and/or small businesses capable of providing the product or service of the opportunity, if available.
• Make a preference for contractors with higher SDP commitments and/or performance whenever such information is available (or is requested from contractors by the department) and the preference is feasible.
• Note: Departments may ask the prime Contractor for an additional SDP commitment specifically related to the Department’s purchase or engagement.
SDP spending for such a purchase or engagement must be reported by the Contractor using the SDP Reporting Form directly to the Department and may not be included in any other SDP reporting filed by the Contractor.
OSD provides up-to-date information on the availability of diverse and small businesses on statewide contracts through the Statewide Contract Index available on the COMMBUYS home page. See the “Programs (SDO and SBPP)” tab for current certification and small business status of contractors on this contract.
Pricing, Quote and Purchase Options
Purchase Options The purchase options identified below are the only acceptable options that may be used on this contract.
Services will be obtained on a time and materials basis only. Travel may be paid only with prior written consent by the Eligible Entity.
A “Rate Card,” updated periodically, determines the maximum rates which Vendors can charge for particular job titles.
Rate Card 7 applies to Executive Department agencies. All other Commonwealth Agencies may use Rate Card 3 or Rate Card 7. The Rate Card is located on the Master Contract Record.
If an Agency does not receive satisfactory resumes using the Maximum Rate Card rates and wishes to post at a higher rate, they may petition the Executive Office of Technology Services and Security for a variance from the rate card. The decision is made by the Commonwealth’s Chief Information Officer or designee. Waiver requests can be submitted to MaryBeth Martinez @ marybeth.martinez@mass.gov.
Pricing Options
Category 1 Pricing Bill Rate The Bill Rate is the rate the vendor charges the Eligible Entity. The Bill Rate is subject to negotiation between the Eligible Entity and the ITS77 vendor. The negotiated bill rate will be included in the Statement of Work (SOW).
Pay Rate http://www.mass.gov/osd https://www.mass.gov/doc/statewide-contract-index/download https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close file://msd-osd-fp-001/osd-SHARED/Sourcing/Templates/Contract%20User%20Guides/marybeth.martinez@mass.gov
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 5 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
The Pay Rate is the direct pay the resource receives, whether paid by the vendor or the vendor’s subcontractor.
Differential The differential is the % difference between the Bill Rate and the resource’s Pay Rate. The differential may not exceed 40% without prior written approval from the Eligible Entity. Each resume submission should include the bill rate, pay rate and % differential.
There are three steps for obtaining IT Resources under Category 1, Full Service, explained in more detail under How to Purchase from the Contract and Posting the Job and Choosing a Resource (Category 1 Full Service only):
1. Post the position on COMMBUYS and select a candidate from the resumes received. COMMBUYS posting is required for all positions to be filled under this contract except for non-Executive agencies who do not use COMMBUYS. Non-COMMBUYS users may solicit resumes via email (see the Vendor Spreadsheet Listing, found on the Master Contract Record), and should request resumes from ALL Category 1 vendors.
2. Notify the Vendors that a candidate has been selected and sign an agreement with the selected Vendor.
3. “On-board” the Resource (obtain required forms before the Resource can start work).
Category 2A and 2B Pricing The “bill rate” (what your Agency pays the ITS77 Vendor) for Category 2a is equal to the Resource’s “pay rate” plus the ITS77 Vendor’s charges. For Category 2b, the bill rate is the rate paid by the ITS77 vendor to the Resource’s employer, plus the ITS77 vendor’s charges (under Category 2b, you won’t necessarily know the Resource’s ultimate pay rate, because the ITS77 vendor is subcontracting with the Resource’s employer).
For Category 2, the vendor may not impose any additional charges, such as a “management fee,” to their markup.
The usual practice is to negotiate a rate with the Resource and allow the Resource to choose the ITS77 Vendor they will work with, because the ITS77 Vendors’ practices differ (payment scheduling, insurance provisions, etc.). You can do this in one of two ways:
• Negotiate a “pay rate” with the Resource In this case, the bill rate to your Agency may be different depending on which ITS77 Vendor your Resource selects. Therefore, you must be sure that if your Resource chooses the ITS77 vendor with the highest markup, the rate your Agency pays will be a) under the Rate Card maximum and b) within your budget. (Remember that for Category 2b, this is the pay rate to your Resource’s employer.)
OR
• Negotiate a “bill rate” with the Resource
This is the amount your Agency will pay regardless of which ITS77 vendor the Resource chooses. The Resource will have a higher pay rate if they choose the ITS77 vendor with the lowest markup.
Pay rate and bill rate calculations for Category 2a Vendor Name Max Markup ARK Solutions, Inc. 11.27% Appsboat, Inc 12% Digit Outsource Inc 13% Acro Service Corp 13.06% McInnis Consulting Services, Inc. 13.12% https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 6 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Lancesoft 14.35% Overture Partners, LLC 14.5% M & R Consultants Corporation 13.4% Rose International Inc 15%
Category 2a (ITS77 Vendor hires the Resource as their employee) These rates are higher than for Category 2b because the “markup” includes all the Employer taxes and other charges that the ITS77 Vendor must pay, typically at least 11% and often higher.
To calculate Resource’s Pay Rate based on the Bill Rate:
Pay Rate = Bill Rate / (1 + Markup)
To calculate Bill Rate to your Agency based on the Resource’s Pay Rate:
Bill Rate = Pay Rate * (1 + Markup)
There is a spreadsheet on the Master Contract Record on COMMBUYS that does these calculations for you (see Locating Documents on COMMBUYS).
Pay rate and bill rate calculations for Category 2b Category 2b (ITS77 Vendor subcontracts with the Resource’s employer)
Vendor Hourly Markup SoftHQ, Inc $0.30 Acro Service Corp $0.38 Appsboat Inc $0.45 LanceSoft Inc $0.45 McInnis Consulting Services, Inc. $0.45
To calculate Pay Rate to Resource’s employer based on the Bill Rate:
Pay Rate = Bill Rate – (Markup + (Bill Rate * .01))
To calculate Bill Rate to your Agency based on the Pay Rate to the Resource’s employer:
Bill Rate = Pay Rate + Markup + ((Pay Rate + Markup) * .01)
There is a spreadsheet on the Master Contract Record on COMMBUYS that does these calculations for you (see Locating Documents on COMMBUYS).
Setting Up a COMMBUYS Account COMMBUYS is the Commonwealth’s electronic Market Center supporting online commerce between government purchasers and businesses. If you do not have one already, contact the COMMBUYS Help Desk to set up a COMMBUYS buyer account for your organization: (888)-627-8283 or OSDhelpdesk@mass.gov.
When contacting a vendor on statewide contract, always reference ITS77 to receive contract pricing.
http://www.mass.gov/osd https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close mailto:OSDhelpdesk@mass.gov
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 7 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
How To Purchase From The Contract Always include ITS77 in the Description field and on any contract documents such as the SOW. Bids are to be awarded based on best value.
Category 1 – Full Service - Solicit quotes and select and purchase quoted item in COMMBUYS COMMBUYS functionality provides a mechanism to easily request quotes from all Category 1 vendors on ITS77.
Important Note: If you "clone" (copy) a bid or requisition to create a new bid, update the Distributor List on the cloned bid (the list of vendors that will receive an email from COMMBUYS linking to your bid) to send the bid to all Vendors.
Otherwise, if any new vendors have been added to ITS77 since the last time you issued a bid, they will not be included in your new bid.
Visit the COMMBUYS Bids section and choose the How to Request Quotes From Vendors on Statewide Contracts job aid.
Note that although in Step 9 of the process you will be asked to select one vendor only, it does not matter which one you select. After you select a vendor, you will be able to add all the ITS77 Category 1 vendors ("distributors") to your quote request, and all Category 1 vendors will receive it.
Be sure include ITS77 when entering information in the Description field.
Category 2 – Lower Overhead – Request a quote from the selected vendor See Category 2A and 2B Pricing regarding how the vendor will be chosen and the Bill Rate will be established.
Posting the Job and Choosing a Resource (Category 1 Full Service only) All of the documents referenced below can be found on the Master Contract Record.
1. Select a job title from the applicable Rate Card attached to the contract on COMMBUYS.
Executive Department agencies must use Rate Card 7, others may use either Rate Card 3 or Rate Card 7. If you cannot find a job title that is an exact match with your requirements, choose the closest match and add additional qualifications (i.e., years of experience with specific tools) to the Job Specification Template.
2. Review and complete the Job Specification Template.
There are several decisions you will need to make when completing it – for example, whether face-to-face interviews are needed, and whether you wish to be able to select a candidate before the deadline for resume submission. The Template also provides a place to include three specific questions for the Vendors to answer regarding each Candidate, which you must customize for each posting. The purpose of the questions is both to facilitate resume review and to establish that the candidate's resume was actually reviewed by someone to determine how well the Candidate matched your job specifications.
http://www.mass.gov/osd https://www.mass.gov/doc/how-to-make-a-statewide-contact-purchase-in-commbuys/download https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 8 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Although use of this Template is not mandatory, it was designed by representatives of the Commonwealth Departments who use the contract most frequently, and it is strongly recommended for use in conjunction with the Candidate Bid Sheet Submission Form described below.
3. Review and complete the Candidate Bid Sheet Submission Form.
This form is optional. It includes information such as the actual Resource pay rate, the Resource's past experience with the Commonwealth, and the answers to the questions described in item 2, above (these questions must match the questions that you have customized in the Job Specification Template).
4. Tips to keep in mind:
o Choose a candidate as quickly as possible. Candidates with skills that are in high demand historically remain available for a short time.
o Check for duplicate resumes submitted by different vendors. General guidance is that if, at the time candidates have been selected for interviews, resumes for the same candidate have been submitted by multiple vendors:
The ITS77 vendor who submitted the lowest bill rate will be contacted to arrange the interview.
If bill rates are the same for all ITS77 vendors who submitted the same candidate, the ITS77 vendor who submitted the highest Candidate Pay Rate will be contacted to arrange the interview.
If the bill rate and Candidate Pay Rate are the same for all ITS77 vendors who submitted the same candidate, the ITS77 vendor whose submission was received earliest by the Contracting Department will be contacted to arrange the interview.
If the Contracting Department selects the candidate for the position, the ITS77 vendor who was contacted by the Contracting Department to arrange the interview will be awarded the contract.
Whether or not your Department chooses to follow the above process, it is a good practice to determine in advance how duplicate resumes for the same candidate will be handled. This cannot be prevented and there should be a process in place so that it does not slow down the candidate selection process.
o “Tell your story” in describing the job requirements. Recruiters may attract better candidates if a project sounds interesting or uses cutting edge technology.
o When posting a position that is “hard to fill,” or has unusual requirements, it is helpful to offer a question/answer period in a format where answers can easily be shared with all Vendors, such as a short teleconference for the purpose of answering bidder questions more interactively.
o Indicate how long the job is expected to last. If you post a job for three months (for example, based on funding or the end of the fiscal year), but expect it to continue for the duration of a project, mention the possibility of a more extended engagement, which is potentially attractive both to potential candidates and vendor recruiting staff.
o The Candidate Bid Sheet Submission Form requires that vendors indicate, for each candidate, whether the Resource is presently working for a Commonwealth Agency or has done so during the past year.
You may contact the Commonwealth Agency for a reference.
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 9 of 14
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Notify Vendors and Sign an Agreement
1. Notify the vendor whose candidate you have selected
2. Notify all other vendors that their candidate was not selected
3. Sign an agreement with the selected Vendor. A Statement of Work (SOW) template is posted on COMMBUYS
("Agency Attachments" section). You may use your own Agency’s agreement but be sure to cover all elements of the SOW template.
4. Encumber funds in MMARS, or the financial system your Agency uses, prior to the start date.
“On Board” the Resource.
H1-B Visa Resources: The Department of Labor requires (20 CFR 655.734) the filing of a labor condition application (LCA) and a posting of a notice of the LCA filing for Resources with H1-B visas. The requirement can be met by Commonwealth Agencies by posting a copy of the notice, which the ITS77 Vendor will supply, at the Resource’s work site, in two conspicuous locations, for a period of ten days.
Representations by Resources Form: This form, found on the Master Contract Record, must be signed by all Resources on or before their first day of work.
ITS77 Employee Certification Form: The Resource must bring this form (found on the Master Contract Record) to work on his/her first day (if not submitted previously). The form must be kept in the procurement file. A copy of the form is located in the Agency Attachments section of the contract on COMMBUYS.
The “Resource Employer” will be the same as the ITS77 Vendor for Category 2a but will be a different company for Category 2b. Review the form to ensure that the Resource is eligible to provide services under ITS77. The form indicates how questions must be answered for a Resource to be eligible.
https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 10 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Additional Caveats and Benefits
• If you have used the "Extend Beyond" provision of ITS63 to extend your ITS63 contract beyond 6/30/2021, it is recommended that you leave that agreement in place until its termination date or until you no longer need the services of the Resource. If your vendor is also on ITS77, you could transfer the ITS63 Resource to the same vendor on ITS77, provided that the ITS63 vendor agrees. However, there are differences between the contracts that would have to be considered including PPD, which in general is lower for ITS77 than ITS63, which required a 5% discount for all Full Service vendors. Also, for Category 2A under ITS63, the Commonwealth compensated the vendor for their expenses in complying with the MA Sick Leave Law, which is not the case under ITS77.
• After a Resource has been working for your Agency for six months or more, you may offer the Resource a position with your Agency as a regular employee or a “Contract Employee,” provided that the Resource is not working under an H1B Visa. However, you may not encourage the Resource to leave their ITS77 employer and go to work for another company, such as ‘Low Overhead” vendor or other third party.
• Category 1 Vendors (but not Category 2) must absorb the cost of background checks (if requested by your Agency), even if your Agency has special requirements (i.e., a child care agency may have specific requirements pertaining to child abuse or neglect). Background checks may include but are not limited to Massachusetts Criminal Offender Record Information (CORI) checks.
• Under Category 2, If your agency requires a specific background check that has a cost associated with it, be sure to notify the vendor in advance if the Resource will be required to pay.
• If the Vendor is not the Resource’s direct employer, you have the right to request and receive a copy of the subcontract.
• Do not provide advance notice of postings before they are posted on COMMBUYS. All Vendors should have an equal opportunity to respond to a posting.
Instructions for MMARS Users MMARS users must reference the MA number in the proper field in MMARS when placing orders with any contractor.
Additional Information/FAQs General response quality issues If you do a posting and are not satisfied with the quality of responses in general, it would be a good practice to email all the vendors and indicate how, generally, the responses fell short. This may improve quality when you re-post the position. You may also invite vendors for face-to-face meetings if you choose, or set up a teleconference to help the vendors understand your Department's particular requirements, or answer questions vendors may have about a live posting.
Contract Infraction Report A "Contract Infraction Report Form" has been posted in the Agency Attachments section of the Contract. Please use this form to report any of the following issues or other problem behavior. The report will only take a few minutes to complete. Reportable issues include:
• failure to comply with resume submission requirements (omitting "Right to Represent" letters if required by the
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 11 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527 posting, submitting more than the maximum number of resumes specified in the posting, submitting resumes that appear to have been provided without attention to the position requirements and qualifications, failing to provide answers to specific questions asked in the posting, or otherwise not complying with posting requirements);
• contacting Eligible Entities directly regarding why candidates were not selected;
• contacting hiring managers or other Eligible Entity employees when previously directed not to do so by the
Eligible Entity;
• failure to verify proposed candidate(s) identity;
• failure to interview proposed candidate;
• violating the maximum number of direct subcontractors;
• if posting required statement of the Resource Pay Rate, onboarding the Resource at a lower Resource Pay Rate, or lowering the Resource Pay Rate without prior written approval from the Eligible Entity during the term of the
SOW;
• failure to train vendor’s staff adequately regarding contract requirements, including replacement staff;
• failure to return Commonwealth Property;
• failure to submit invoices on a monthly basis or within timeframe specified by Eligible Entity;
• failure to respond to Bids posted on COMMBUYS;
• failure to submit invoices correctly and in the format required by the Eligible Entity and with attachments if requested;
• failure to adhere to the W2 requirements.
The SST will review these reports frequently. One infraction report will not result in a vendor being suspended from new business (except in exceptional circumstances), and the SST will first counsel and/or issue warnings to vendors regarding infraction reports. However, vendors whose performance consistently generates infraction reports and fail to improve their behavior may be suspended from new business for a period of time or until the end of the contract.
Vendor Performance ITS77 is a competitive contract. Vendors who do not meet performance targets may be dropped from the contract and other vendors added. The SST will review results quarterly and determine whether vendors are meeting minimum performance targets.
If the Needed Product Can Not be Found If a specific skill set is not listed in the rate card , a buyer may contact OSD's Contract Manager to inquire whether the skill set may be added.
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
Updated: August 3, 2023 Template version: 7.0 Page 12 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Contract User Guide for ITS77
Strategic Sourcing Team Members
• MaryBeth Martinez Executive Office of Technology Services & Security
• Elizabeth Johnson Executive Office of Technology Services & Security
• Alison Cahill Executive Office of Labor & Workforce Development
• John Primerano Massachusetts Department of Transportation
• David Bedard Massachusetts Department of Transportation
• John Cadorette Massachusetts Department of Transportation
• Rich Deibel Executive Office of Health and Human Services
• Dee Doan Executive Office of Education
• Suzan Kinaci Executive Office of Education
• Steven Mills Executive Office of Health and Human Services
• Marge MacEvitt Operational Services Division
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 13 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Vendor List and Information* Vendor Master Blanket Purchase
Order # Contact Person Phone # Email Categories Prompt Pay
Discount
MBE
MWBE
WBE
Veteran
Small Business Purchase Program
SDP %
Commit-ment
**Master Contract Record (All common contract files)
PO-21-1080-OSD03-SRC01-22405 Marge MacEvitt (OSD Contract Manager)
617-720-3121 Marge.macevi tt@mass.gov
N/A N/A N/A N/A NA
***Solicitation Enabled MBPO (for requesting quotes from Category 1 vendors. Vendors on Category 1 are not listed below)
PO-21-1080-OSD03-SRC01-22418 See Vendor Spreadsheet Listing on Master Contract Record
See Vendor Spreadsheet Listing on Master Contract Record
See Vendor Spreadsheet Listing on Master Contract Record
Category 1 See Vendor Spreadsheet Listing on Master Contract Record
See Vendor Spreadsheet Listing on Master Contract Record
See Vendor Spreadsheet Listing on Master Contract Record
Acro Service Corporation PO-21-1080-OSD03-SRC01-22417 Leah Pellatier 505-797-2446 lpelletier@ac rocorp.com
2A and 2B 10 day 0.25% 15-30 days 0%
30%
Appsboat, Inc PO-21-1080-OSD03-SRC01-22429
Anna Nguyen 980-888-5393 anna.nguyen @appsboat.c om
2A and 2B 10 day 4% 15 day 3% 20 day 2% 30 day 1%
15%
Ark Solutions Inc PO-21-1080-OSD03-SRC01-22416
Anuj Khurana 703-673-3277
Anuj@ARKSo lutionsinc.co m
2A 10 day 5% 15 day 3% 20 day 3% 30 day 2%
3%
Digit Outsource Inc PO-21-1080-OSD03-SRC01-22428 David Maradona 302-261-2920 david@digito utsource.com
2A 10 day 2% 15 day 1% 20 day 0.75% 30 day 0.5%
46%
Lancesoft, Inc PO-21-1080-OSD03-SRC01-22412 Khanh To 770-361-8025 soma@lances oft.com
1, 2A and 2B 10-30 days 0.25% 10%
McInnis Consulting Services Inc
PO-21-1080-OSD03-SRC01-22431 Robert B. McInnis 781-659-4922 rm@mcinnisc onsulting.co m
2A and 2B 10-30 days 0.25% 12% http://www.mass.gov/osd https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22418&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22405&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22417&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22429&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22416&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22428&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22412&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22431&releaseNbr=0&external=true&parentUrl=close
NOTE: Contract User Guides are updated regularly. Print copies should be compared against the current version posted on mass.gov/osd.
August 3, 2023 Template version: 7.0 Page 14 of 14
Tel: (617) 720 - 3300 | www.mass.gov/osd | TDD: (617) 727 - 2716 | Twitter: @Mass_OSD | Fax: (617) 727 - 4527
Vendor Master Blanket Purchase Order #
Contact Person Phone # Email Categories Prompt Pay Discount
MBE
MWBE
WBE
Veteran
Small Business Purchase Program
SDP %
Commit-ment
M & R Consultants Corporation
PO-22-1080-OSD03-SRC01-25321 Sean Sullivan 617-872-0620 ssullivan@mr ccsolutions.c om
2A 10 day 5% 15 day 4% 20 day 2% 30 day 1%
MBE 10%
Overture Partners, LLC PO-22-1080-OSD03-SRC01-23276 Paul Chamberlain 617-546-2801 pchamberlain @overturepa rtners.com
2A 10-30 days 1% WBE 20%
Rose International PO-22-1080-OSD03-SRC01-23075 Terry Elder 636-812-4000 x 7016 telder@roseI T.com
1 and 2A 10 day 0.5% 15 day 0.25% 20 day 0.25% 30 day 0%
7%
SoftHQ, Inc PO-21-1080-OSD03-SRC01-22422
Kranti Ponnam 858-658-9200 rfp@softhqin c.com
1 and 2B 10 day 2% 15 day 1% 20 day 0.5% 30 day 0%
18%
*Note that COMMBUYS is the official system of record for vendor contact information.
**The Master Contract Record MBPO is the central repository for all common contract files.
*** The Solicitation Enabled MBPO is the record to use for requesting Category 1 quotes https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-22-1080-OSD03-SRC01-25321&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/purchaseorder/poSummary.sdo?docId=PO-22-1080-OSD03-SRC01-23276&releaseNbr=0 https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-22-1080-OSD03-SRC01-23075&releaseNbr=0&external=true&parentUrl=close https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-21-1080-OSD03-SRC01-22422&releaseNbr=0&external=true&parentUrl=close mailto:rfp@softhqinc.com mailto:rfp@softhqinc.com
| Contract Summary |
| Contract Categories |
| Benefits and Cost Savings |
| Find Bid/Contract Documents |
| Who Can Use This Contract |
| Applicable Procurement Law |
| Eligible Entities |
| Subcontractors |
| Supplier Diversity Requirements |
| Categories 2a and 2b |
| Category 1 |
| Pricing, Quote and Purchase Options |
| Purchase Options |
| Pricing Options |
| Category 1 Pricing |
| Bill Rate |
| The Bill Rate is the rate the vendor charges the Eligible Entity. The Bill Rate is subject to negotiation between the Eligible Entity and the ITS77 vendor. The negotiated bill rate will be included in the Statement of Work (SOW). |
| Pay Rate |
| The Pay Rate is the direct pay the resource receives, whether paid by the vendor or the vendor’s subcontractor. |
| Differential |
| The differential is the % difference between the Bill Rate and the resource’s Pay Rate. The differential may not exceed 40% without prior written approval from the Eligible Entity. Each resume submission should include the bill rate, pay rate and % di... |
| There are three steps for obtaining IT Resources under Category 1, Full Service, explained in more detail under How to Purchase from the Contract and Posting the Job and Choosing a Resource (Category 1 Full Service only): |
| 1. Post the position on COMMBUYS and select a candidate from the resumes received. COMMBUYS posting is required for all positions to be filled under this contract except for non-Executive agencies who do not use COMMBUYS. Non-COMMBUYS users may soli... |
| 2. Notify the Vendors that a candidate has been selected and sign an agreement with the selected Vendor. |
| 3. “On-board” the Resource (obtain required forms before the Resource can start work). |
| Category 2A and 2B Pricing |
| Negotiate a “pay rate” with the Resource |
| Negotiate a “bill rate” with the Resource |
| Pay rate and bill rate calculations for Category 2a |
| Category 2a (ITS77 Vendor hires the Resource as their employee) |
| To calculate Resource’s Pay Rate based on the Bill Rate: |
| To calculate Bill Rate to your Agency based on the Resource’s Pay Rate: |
| Pay rate and bill rate calculations for Category 2b |
| Category 2b (ITS77 Vendor subcontracts with the Resource’s employer) |
| To calculate Pay Rate to Resource’s employer based on the Bill Rate: |
| To calculate Bill Rate to your Agency based on the Pay Rate to the Resource’s employer: |
| Setting Up a COMMBUYS Account |
| How To Purchase From The Contract |
| Category 1 – Full Service - Solicit quotes and select and purchase quoted item in COMMBUYS |
| See Category 2A and 2B Pricing regarding how the vendor will be chosen and the Bill Rate will be established. |
| Posting the Job and Choosing a Resource (Category 1 Full Service only) |
| 1. Select a job title from the applicable Rate Card attached to the contract on COMMBUYS. |
| Executive Department agencies must use Rate Card 7, others may use either Rate Card 3 or Rate Card 7. If you cannot find a job title that is an exact match with your requirements, choose the closest match and add additional qualifications (i.e., year... |
| 2. Review and complete the Job Specification Template. |
| There are several decisions you will need to make when completing it – for example, whether face-to-face interviews are needed, and whether you wish to be able to select a candidate before the deadline for resume submission. The Template also provide... |
| Although use of this Template is not mandatory, it was designed by representatives of the Commonwealth Departments who use the contract most frequently, and it is strongly recommended for use in conjunction with the Candidate Bid Sheet Submission Form... |
| 3. Review and complete the Candidate Bid Sheet Submission Form. |
| This form is optional. It includes information such as the actual Resource pay rate, the Resource's past experience with the Commonwealth, and the answers to the questions described in item 2, above (these questions must match the questions that you ... |
| 4. Tips to keep in mind: |
| o Choose a candidate as quickly as possible. Candidates with skills that are in high demand historically remain available for a short time. |
| o Check for duplicate resumes submitted by different vendors. General guidance is that if, at the time candidates have been selected for interviews, resumes for the same candidate have been submitted by multiple vendors: |
| The ITS77 vendor who submitted the lowest bill rate will be contacted to arrange the interview. |
| If bill rates are the same for all ITS77 vendors who submitted the same candidate, the ITS77 vendor who submitted the highest Candidate Pay Rate will be contacted to arrange the interview. |
| If the bill rate and Candidate Pay Rate are the same for all ITS77 vendors who submitted the same candidate, the ITS77 vendor whose submission was received earliest by the Contracting Department will be contacted to arrange the interview. |
| If the Contracting Department selects the candidate for the position, the ITS77 vendor who was contacted by the Contracting Department to arrange the interview will be awarded the contract. |
| Whether or not your Department chooses to follow the above process, it is a good practice to determine in advance how duplicate resumes for the same candidate will be handled. This cannot be prevented and there should be a process in place so that it... |
| o “Tell your story” in describing the job requirements. Recruiters may attract better candidates if a project sounds interesting or uses cutting edge technology. |
| o When posting a position that is “hard to fill,” or has unusual requirements, it is helpful to offer a question/answer period in a format where answers can easily be shared with all Vendors, such as a short teleconference for the purpose of answering... |
| o Indicate how long the job is expected to last. If you post a job for three months (for example, based on funding or the end of the fiscal year), but expect it to continue for the duration of a project, mention the possibility of a more extended eng... |
| o The Candidate Bid Sheet Submission Form requires that vendors indicate, for each candidate, whether the Resource is presently working for a Commonwealth Agency or has done so during the past year. You may contact the Commonwealth Agency for a refer... |
| Notify Vendors and Sign an Agreement |
| 1. Notify the vendor whose candidate you have selected |
| 2. Notify all other vendors that their candidate was not selected |
| 3. Sign an agreement with the selected Vendor. A Statement of Work (SOW) template is posted on COMMBUYS ("Agency Attachments" section). You may use your own Agency’s agreement but be sure to cover all elements of the SOW template. |
| 4. Encumber funds in MMARS, or the financial system your Agency uses, prior to the start date. |
| “On Board” the Resource. |
| H1-B Visa Resources: The Department of Labor requires (20 CFR 655.734) the filing of a labor condition application (LCA) and a posting of a notice of the LCA filing for Resources with H1-B visas. The requirement can be met by Commonwealth Agencies b... |
| Representations by Resources Form: This form, found on the Master Contract Record, must be signed by all Resources on or before their first day of work. |
| ITS77 Employee Certification Form: The Resource must bring this form (found on the Master Contract Record) to work on his/her first day (if not submitted previously). The form must be kept in the procurement file. A copy of the form is located in t... |
| Additional Caveats and Benefits |
| If you have used the "Extend Beyond" provision of ITS63 to extend your ITS63 contract beyond 6/30/2021, it is recommended that you leave that agreement in place until its termination date or until you no longer need the services of the Resource. If... |
| After a Resource has been working for your Agency for six months or more, you may offer the Resource a position with your Agency as a regular employee or a “Contract Employee,” provided that the Resource is not working under an H1B Visa. However, yo... |
| Category 1 Vendors (but not Category 2) must absorb the cost of background checks (if requested by your Agency), even if your Agency has special requirements (i.e., a child care agency may have specific requirements pertaining to child abuse or negl... |
| If the Vendor is not the Resource’s direct employer, you have the right to request and receive a copy of the subcontract. |
| Do not provide advance notice of postings before they are posted on COMMBUYS. All Vendors should have an equal opportunity to respond to a posting. |
| Instructions for MMARS Users |
| Additional Information/FAQs |
| General response quality issues |
| If you do a posting and are not satisfied with the quality of responses in general, it would be a good practice to email all the vendors and indicate how, generally, the responses fell short. This may improve quality when you re-post the position. Y... |
| Contract Infraction Report |
| A "Contract Infraction Report Form" has been posted in the Agency Attachments section of the Contract. Please use this form to report any of the following issues or other problem behavior. The report will only take a few minutes to complete. Report... |
| failure to comply with resume submission requirements (omitting "Right to Represent" letters if required by the posting, submitting more than the maximum number of resumes specified in the posting, submitting resumes that appear to have been provide... |
| contacting Eligible Entities directly regarding why candidates were not selected; |
| contacting hiring managers or other Eligible Entity employees when previously directed not to do so by the Eligible Entity; |
| failure to verify proposed candidate(s) identity; |
| failure to interview proposed candidate; |
| violating the maximum number of direct subcontractors; |
| if posting required statement of the Resource Pay Rate, onboarding the Resource at a lower Resource Pay Rate, or lowering the Resource Pay Rate without prior written approval from the Eligible Entity during the term of the SOW; |
| failure to train vendor’s staff adequately regarding contract requirements, including replacement staff; |
| failure to return Commonwealth Property; |
| failure to submit invoices on a monthly basis or within timeframe specified by Eligible Entity; |
| failure to respond to Bids posted on COMMBUYS; |
| failure to submit invoices correctly and in the format required by the Eligible Entity and with attachments if requested; |
| failure to adhere to the W2 requirements. |
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File details come from the government source that posted it. Updated .