Attachment_10__Quality_Assurance_Surveillance_Plan.rtf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Purpose

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

Who will conduct the monitoring?

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a ―living document‖ and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clause applies: 52.246-6 Inspection of Services – Time-and-Material and Labor-Hour

Government Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (CO) - The GSA CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Project Manager (PM) - The PM acts as an acquisition consultant and serves as liaison between your customer organization and their requesting program office, as well as liaison between your customer organization and the GSA supporting contracting office.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.

Program Manager - TBD Telephone: TBD Email: TBD

Performance Standards

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary, Section C.129, Table 5 in the Performance Work Statement, includes performance standards. The Government shall use these standards to determine contractor performance.

List of Deliverables and the Performance Requirements Summary

Performance Objective PWS Para Performance Threshold Method of Surveillance Remedy CDRL Submissions Accurate and Complete C.128 CDRLs pass first Government review 95% of the time at initial submission, as defined in the CDRL

Re-submittal with correction of documents within 5 work days of notification COR Assessment of Work Re-performance

TSSC Operations C.63-C.104 No more than 3 Government identified failures within a software release

Correction of the problem/errors within 2 work days of notification COR Assessment of Work Re-performance

Document in CPAR

Training Device Availability C.66-C.84 Deficiency corrected within (48 hrs of being notified of failure)

COR Assessment of Work Document in CPAR

Fidelity of Training Devices C.84 Meet ARASQ Rev C, Level 1 SIMCERT anytime COR Assessment of Work SIMCERT (semi-annually) Decrement Availability

Document in CPAR Discrepancy Record Training System Relocation – Minimal Device Damages Sustained C.121

COR Assessment of Work Re-performance

Document in CPAR Program Security C.32-C33 100% Compliance with DoD and Air Force publications and instructions COR Assessment of Work

CAR

Re-performance Document in CPAR Transition C.132, C133 Follow Transition Plan IAW PWS requirement No deviation COR Assessment of Work Re-performance Document in CPAR Maintain, update, and keep master and site libraries current C.94, C126 No missing documents; Documents current Outdated documents disposed of 99% accuracy correctable to 100% within 5 workdays of findings All baseline related documents include the version number or a reference to the correct baseline.

COR Assessment of Work Re-performance

Document in CPAR Device Modification Discrepancies C.73, C.117 Correct modification discrepancies to 100% by modification delivery date COR Assessment of Work

CAR

Re-performance Document in CPAR

Frequency of Measurement

The COR/PM shall take annual measurements. During the task order performance, the PM and COR shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed and may increase/decrease frequency accordingly.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. The QASP shall be incorporated as a separate document attached to this PWS.

Contract Performance Evaluation: In accordance with FAR 42.1502, the Government will record past performance information for acquisitions over $150,000 utilizing the Contractor Performance Assessment Reporting System (CPARS). The CPARS process allows contractors to view and comment on the Government's evaluation of the contractor's performance before it is finalized. Once the contractor‘s past performance evaluation is finalized in CPARS it will be transmitted into the Past Performance Information Retrieval System (PPIRS).

Contractors are required to register in the CPARS, so contractors may review and comment on past performance reports submitted through the CPARS.

CPARS