J-2_EPSE_III_TO1_QASP.docx

ITSS Solicitation # ID05170030001 Condition-Based Maintenance Plus QASP Page 1 of 4

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Introduction This QASP has been developed in accordance with FAR 46.4 and requiring agency instructions and regulations, i.e., Air Force Instruction 63-124.

This QASP has been developed to provide an effective and systematic method for monitoring, evaluating, and documenting contractor performance of the requirements in the Performance Work Statement (PWS). The government will monitor contractor performance to assess the acceptability of the services provided and not the details of how the contractor accomplishes the work.

The Government retains the right to inspect all services and supplies furnished under this contract in accordance with the provisions of the contract regardless of their inclusion on the attached Performance Evaluation Report. (Ref. Inspection—Time-and-Material and Labor-Hour, March 2005, FAR 52.246-6) and (Ref. Inspection of Services—Fixed Price) March 2005, FAR 52.246-4) and (Ref. Inspection of Supplies—Fixed Price) March 2005, FAR 52.246-4)

Contractor Responsibility The contractor, and not the government, is responsible for managing work, ensuring that performance is satisfactory and compliant with contract provisions, and performing quality control and quality assurance functions to ensure that products and/or services meet contract requirements. Additionally, the Contractor is responsible for taking all actions necessary to correct unsatisfactory, deficient, or non-compliant work.

Surveillance Monitoring Contractor performance under this delivery order will be monitored by the GSA Contracting Officer’s Representative (COR) and by the Air Force Life Cycle Management Center (AFLCMC) Product Support Engineering Division (EZP) assigned Quality Assurance Person(s) (QAP).

Surveillance methods will include review and analysis of end items, monitoring timeliness of deliveries, and observance of management practices and professionalism exhibited by Contractor employees. The specific performance expectations are listed and described in the attached Surveillance Objectives, Measures, and Expectations.

Responsibilities of the Contract Monitors

A. The COR and the QAPs are responsible for monitoring, evaluating, and documenting Contractor performance. They shall work jointly to perform the following functions.

1. Discuss performance requirements with the Contractor during the pre-performance conference.

2. Establish a schedule for routine monitoring events.

3. Review, monitor, and evaluate all items (services performed, work products, and/or delivered items) as listed on the Performance Evaluation Report in accordance with the stated performance measures. The evaluator shall determine the performance level to which the Contractor’s performance meets the established performance measures.

4. Verify timeliness of deliveries.

5. Hold performance assessment meetings with the COR and/or the QAP.

(4) Input from the QAPs, to including notation of deficiencies or non-compliance with contract provisions, PWS requirements. These notations will include a narrative describing the deficiencies or non-compliance, a reference to the contractual provisions related to the deficient or non-compliant performance, and date the deficiency or non-compliance was discovered or became known.

7. Ensure that the narrative of all observations is accurate and factual in every respect. The narrative shall be legible and provide the evaluator’s observations, evaluation, and conclusions in precise descriptive language. Generalities, personal opinions and vague or ambiguous statements are not acceptable.

9. Recommend needed changes to the QASP to the Contracting Officer.

B. The QAP shall promptly notify the COR should any significant Contractor performance problem arise or become known between scheduled evaluation events.

C. The contract monitors are to be objective, fair, and consistent in evaluating Contractor performance.

D. Upon completion of the contract services, all surveillance documentation shall be included in the contract file along with all other contract documents, i.e., PWS and addenda, meeting reports and minutes, correspondence pertaining to this contract or order, etc.

E. Contractor performance and surveillance documentation can be used to complete Contractor performance evaluations that are submitted to the past performance data base.

Taking Corrective Actions The Government will promptly notify the Contractor of any unsatisfactory, unacceptable, deficient, non-conforming, or non-compliant Performance Objective with an email with a subject line, “Written Deficiency”. The Contractor shall have the opportunity to review the Government’s determination and provide comments. The Contractor’s response shall be addressed to the Contractor’s PM and APM, the CO, COR and all QAPs assigned to the Task Order.

Any Contractor performance problems that result from the failure of the Government to fulfill any of its obligations under the contract or order, upon which Contractor performance is dependent, will not be assessed and documented as Contractor deficiencies or non-compliance, to the extent of Government liability.

The Contractor shall be responsible for correcting all unsatisfactory, unacceptable, deficient, or non-compliant performance. For firm fixed-price contract items, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be the sole responsibility of the Contractor. For T&M/Labor-Hour contract items, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be reimbursed at the approved labor hour rate less an amount for profit, as prescribed by paragraph (f) of the clause entitle Inspection—Time-and-Material and Labor-Hour (May 2001)(FAR 52.246-6), which is included in this contract.

Disputes between the Contractor and the COR / QAP regarding surveillance results should be referred to the Contracting Officer.

Failure of the Contractor to take appropriate and timely corrective action will result in the Government’s issuance of cure or show-cause notices or pursue other remedies set forth in the provisions of the contract or as provided by law.

When unsatisfactory work is not corrected or unacceptable work is not re-performed to the Government’s satisfaction, in addition to other available remedies, the Government may reduce the contract price to reflect the reduced value received. Price reduction limits are set forth in the attached Performance Evaluation Report. Additionally, the Government reserves the right to include any incidents of unsatisfactory, unacceptable, deficient, or non-compliant performance, especially if uncorrected, in the contractor’s past performance record.

Revisions to this QASP This QASP and its accompanying Surveillance Objectives, Measures, and Expectations and Performance Evaluation Report shall remain unchanged during the life of this contract or Task Order unless modified to provide clarification or to reflect changes in the PWS or other contractual provisions. All modifications will be implemented by a modification signed by the Contracting Officer (and the Contractor, as applicable). Revisions to this QASP are the joint responsibility of the Contracting Officer, COR, and QAPs.

Attachments Surveillance Objectives, Measures, and Expectations Performance Evaluation Report