04.14.11 - Amendment 0002 HTC711-11-R-C001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See Attached Summary of Changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 14-Apr-2011

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HTC711-11-R-C001

X 9B. DATED (SEE ITEM 11)

01-Apr-2011

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

14-Apr-2011

CODE

USTRANSCOM-AQ - HTC711

508 SCOTT DR

SCOTT AFB IL 62225-5357

HTC711 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HTC711-11-R-C001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

A. CHANGES TO THE PERFORMANCE WORK STATEMENT (PWS)

The following changes have been made to the PWS:

1) Revise paragraph 1.2.1. FROM:

“In order to provide service to a Central Command (CENTCOM) Area of Responsibility (AOR) location, the Civil Reserve Air Fleet (CRAF) carrier (prime contractor) is required to complete a safety and audit oversight program on all subcontracted air carriers.”

TO:

“In order to provide service to a Central Command (CENTCOM) Area of Responsibility (AOR) location, the Civil Reserve Air Fleet (CRAF) carrier (prime contractor) is required to complete a safety and audit oversight program on all subcontracted air carriers that operate into or out of a military-controlled FOB/FOL airfield. This section does not apply to operations into or out of civilian-controlled airfields without a joint-use military presence where air carrier operations are governed by the applicable country Civil Aviation Authority (CAA) requirements.”

2) Revise non-basic definition in paragraph 1.3. FROM

“Non-Basic service is defined as providing all transportation services associated with providing international commercial small package door-to-door service to and from locations not listed in Attachment 1 and shipment of items not normally moved under this contract e.g. hazardous material and refrigerated/cold chain items.”

TO:

“Non-Basic service is defined as transportation services associated with providing international commercial small package door-to-door service for locations or service not listed in Attachment 1. The non-basic service rates are the carrier’s commercial service guide rate, minus the carrier’s applicable non-basic service discount. The carrier will code all non-basic service requirements requiring a different rate and transit time than Attachment 1 as NBS per Exhibit G.”

3) Revise paragraph 1.5.2. FROM

“ITV information shall include as a minimum: Government-Furnished Transportation Control Number (TCN), shipper's reference number, and contractor's unique identifying CBL number (Airway Bill), dates and times for shipment origin departure (city, state, country, zip code), trans-shipment points-arrival and departure (city, state, country, zip), destination arrival (city, state, country, zip code), proof of delivery with consignee's name, and delay codes (if applicable). When shipments are delivered without obtaining a signature, the carriers ITV system shall record the location where the shipment was left (city, state, country, zip code). Update ITV shipment status information each day at least the same number of times as required for carrier tracking systems.”

TO:

“ITV information shall include as a minimum: Government-Furnished Transportation Control Number (TCN), shipper's reference number, and contractor's unique identifying CBL number (Airway Bill), dates and times for shipment origin departure (city, state, country, zip code), trans-shipment points-arrival and departure (city, state, country, zip), destination arrival (city, state, country, zip code), proof of delivery with consignee's name, and delay codes (if applicable). Proof of Delivery (POD) is a paper or electronic record maintained by the carrier that establishes when a specific shipment was offered for delivery at the destination and when it was accepted for delivery as authenticated by the signature of the consignee TO or representative. Update ITV shipment status information each day at least the same number of times as required for carrier tracking systems.”

4) The PWS is re-dated from 8 April 2011 to 14 April 11.

B. CHANGES TO ATTACHMENT 1, SCHEDULE OF SERVICES AND TRANSIT TIMES

Attachment 1, Schedule of Services and Transit Times, is revised. The schedule of services is redated and includes the following changes:

1) Deleted Accessorial for “Handling Fee” and “Signature Service.”

2) Renumbered the SLINs under CLIN 0002.

3) Added Note 2 & 3at the bottom of the Accessorial rate sheet.

C. CHANGES TO EXHIBIT G, ALLOWABLE DELAY/EXCEPTION CODES

Exhibit G, Allowable Delay/Exception Codes is redated and includes the following changes:

1) Added three new exception codes and extended descriptions. The three new codes are NBS – Non-Basic Service Shipment, IEX – Installation closed due to exercise and SRC-Delayed due to strikes, riots and civil commotion.

SECTION SF 1449 - CONTINUATION SHEET

TABLE OF CONTENTS

The Table of Contents has changed from:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Exhibit A WWX-5 Exhibit A:

Definitions

22-FEB-2011

Exhibit B WWX-5 Exhibit B: High Volume Shipping Locations

22-FEB-2011

Exhibit D WWX-5 Exhibit D: Detail Report

22-FEB-2011

Exhibit E WWX-5 Exhibit E: IGC Data Feed Requirements

22-FEB-2011

Exhibit F WWX-5 Exhibit F: WWX Theaters

22-FEB-2011

Exhibit G WWX-5 Exhibit G:

Allowable

22-FEB-2011

Delay/Exception Codes Attachment 1 WWX-5 Attachment 1:

Schedule of Services and Transit Times

22-FEB-2011

Attachment 3 WWX-5 Attachment 3:

Email Addresses for Contracting Officers

22-FEB-2011

Attachment 4 WWX-5 Attachment 4:

Safety and Oversight Audit Checklist

22-FEB-2011

Attachment 5 ATTACHMENT 2, EMAIL ADDRESSES

FOR MONTHLY

REPORTS

31-MAR-2011

to:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Exhibit A WWX-5 Exhibit A:

Definitions

22-FEB-2011

Exhibit B WWX-5 Exhibit B: High Volume Shipping Locations

22-FEB-2011

Exhibit D WWX-5 Exhibit D: Detail Report

22-FEB-2011

Exhibit E WWX-5 Exhibit E: IGC Data Feed Requirements

22-FEB-2011

Exhibit F WWX-5 Exhibit F: WWX Theaters

22-FEB-2011

Exhibit G Exhibit G, Allowable Delay/Exception Codes

1 14-APR-2011

Attachment 1 WWX-5 Attachment 1:

Schedule of Services and Transit Times

14-APR-2011

Attachment 3 WWX-5 Attachment 3:

Email Addresses for Contracting Officers

22-FEB-2011

Attachment 4 WWX-5 Attachment 4:

Safety and Oversight Audit Checklist

22-FEB-2011

Attachment 5 ATTACHMENT 2, EMAIL ADDRESSES

FOR MONTHLY

REPORTS

31-MAR-2011

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

(PWS)

WORLDWIDE EXPRESS (WWX)

HEADQUARTERS AIR MOBILITY COMMAND

14 April 2011

TABLE OF CONTENTS

1. Description of Services

1.1. Scope of Contract

1.2. CENTCOM Safety and Audit Oversight Program

1.3. Basic/Non-Basic Service

1.4. Accessorial Services

1.5. InTransit Visibility (ITV)

1.6. Supply-Chain Security Procedures

1.7. IDE/GTN Convergence (IGC) (formerly Global Transportation Network (GTN))

1.8. High Volume Shipping Locations (HVSL)

1.9. Contingency/Redirection/Surges

1.10. Size/Weight Limitations

1.11. Reserved

1.12. Adjustment of Shipment Weights

1.13. Shipping Systems

1.14. Customs

1.15. Commercial Forms and Procedures (CF&P)

1.16. Ordering

1.17. Damage or Loss

1.18. Invoicing/Billing/Payment

1.19. Technical and Service Support

1.20. Technical and Service Enhancements

1.21. Aggregate Shipments

2. Service Delivery Summary

3. Government Furnished Property and Services

4. General Information

4.1. Administrative Service Charge

4.2. Contractor Reports

4.3. Regular Meetings

4.4. Installation Access

4.5. Installation Security

4.6. Contractor Logistical Support for CENTCOM ONLY

4.7. Contractor Point of Contact

4.8. Subcontractor Responsibility

4.9. Email Address for Monthly Submission

1. Description of Services.

1.1. Scope of Contract. The purpose of this contract is to provide international commercial express package service for the United States (US) Federal Government (hereafter referred to as US Government). The contractor is required to provide time-definite, door-to-door pick-up and delivery, transportation, timely and accurate intransit visibility (ITV), Government Third Party Payment System (GTPPS) participation, and customs clearance processing. The contractor shall provide these services for shipments up to and including 300 lbs.

1.1.1. Service will be required from Continental United States (CONUS) to Outside Continental United States (OCONUS), OCONUS to CONUS (retrograde routes), and OCONUS to OCONUS locations (lateral routes). CONUS include Alaska, Hawaii, and Puerto Rico. The minimum on-time requirement is 95% for all locations identified in Attachment 1. The contractor shall not change submitted rates and transit times without the approval of the Contracting Officer.

1.1.2. Department of Defense (DOD) customers are advised, in accordance with Defense Transportation Regulation (DTR) Part II, Chapter 202, this contract is a mandatory source for the transportation and movement of materiel initiated or sponsored by DOD activities unless otherwise exempt (DTR Part II, Chapter 201.)

1.1.3. Civilian Federal Agencies/organizations may also use this contract. Any agency/organization using the WWX contract must adhere to all of its current terms and conditions. No modification to the terms and conditions is allowed without prior approval of the WWX Procurement Contracting Officer (PCO).

1.1.3.1 Agencies/organizations will need to establish accounts with each prime contractor they use.

Each civilian Federal Agency/organization is responsible for compliance with the Federal Acquisition Regulation (FAR) 4.6, Contract Reporting, and the civilian Federal Agency supplements thereto. Questions concerning the use of the contract and the methods of procurement (commercial bill of lading (CBL)/government bill of lading (GBL)/Task Order, etc.) against the contract may be addressed to the WWX PCO or Program Management Office (PMO).

1.1.4. Cost-reimbursable contractors (e.g., prime vendor, virtual prime vendor, on-demand manufacturing, quick response, corporate contracts, and Electronic Mall (EMALL) contractors), as approved by the Contracting Officer, may also use the transportation services and rates provided under this contract for official business conducted on behalf of the US Government. Cost-reimbursable contractors are required to complete an Account Approval Form for International Express contracts and have it signed by the responsible contracting officer prior to submitting the form to the WWX contractors for an account. For those with access to the private, WWX website, the forms are located at:

https://private.amc.af.mil/A4/WWX/index.htm. For those without access to the public, WWX website, these forms are located at: http://www.amc.af.mil/amccommercialservices/index.asp.

1.2. CENTCOM Safety and Audit Oversight Program.

1.2.1. In order to provide service to a Central Command (CENTCOM) Area of Responsibility (AOR) location, the Civil Reserve Air Fleet (CRAF) carrier (prime contractor) is required to complete a safety and audit oversight program on all subcontracted air carriers that operate into or out of a military-controlled FOB/FOL airfield. This section does not apply to operations into or out of civilian-controlled airfields without a joint-use military presence where air carrier operations are governed by the applicable country Civil Aviation Authority (CAA) requirements. As a minimum, the contractor shall comply with the technical requirements identified in the attached Worldwide Express Safety and Audit Oversight Checklist (Attachment 4 ). In addition, the prime contractor shall not use carriers listed on the European Banned Carrier Listing at http://ec.europa.eu/transport/air-ban/list_en.htm, the Excluded Parties Listing at https://www.epls.gov, and the Department of Treasury: Office of Foreign Assets Control, Special Designated Listing at http://www.ustreas.gov/offices/enforcement/ofac/sdn/.

1.2.1.1. CRAF carriers (prime contractors) that will utilize a subcontractor to perform any portion of the airlift requirement within the CENTCOM AOR must assess the level of safety of the subcontractor. This assessment will be based upon a safety audit performed by the CRAF carrier or an independent International Air Transport Association (IATA) accredited 3rd party audit organization. Air Mobility Command (AMC/A3B) approved US-flag or foreign flag subcontractors are exempt from the audit as long as they remain on the AMC/A3B DOD-approved carrier listing.

1.2.1.2. Following completion of each safety audit, the CRAF carrier shall issue a “Statement of Compliance” to the contracting officer affirming each subcontractor complies with the technical requirements of paragraph 1.2. This certificate is valid for 24 months. The CRAF carrier shall develop a subcontractor audit program that provides for an onsite audit of subcontractors at least every 24 months in order to issue subsequent “Statements of Compliance.”

1.2.1.3. Should the government determine that any of the following conditions exist; it may report the situation to the proper Government officials or take further corrective action:

a. Contractor’s failure to meet any of the obligations imposed by paragraphs 1.2.

b. Involvement of one of the contractor’s and/or subcontractor’s aircraft in a serious or fatal accident, incident, or operational occurrence (regardless of whether or not such aircraft is being used in the performance of this contract)

c. Any other condition that affects the safe operation of contractor’s flight hereunder.

1.2.2. Within 90 days of contract award, the CRAF carrier (prime contractor) shall complete all required safety and audit oversight requirements and provide the Contracting Officer a complete MS-Excel spreadsheet listing of all foreign flag subcontractors used in performance of this contract. The information shall include the carrier’s name, aircraft type, aircraft registration number, aircraft country of operating certificate, and the date of the prime contractor’s last audit on the subcontractor. Any subcontractor changes after the initial 90 days will require the prime contractor to complete the safety and audit oversight requirements prior to using a new subcontractor and shall require the contractor to provide an updated list to the contracting officer within five business days. Note: The Government retains the right to request copies of all completed audit reports.

1.2.3. Incident Reporting. In the event of an air, surface, or ground safety incident, within the CENTCOM AOR, the contractor shall immediately notify the CENTCOM Deployment and Distribution Operations Center (CDDOC) (Tel: 011-965-2389-5217), the Contracting Officer at gregory.hunt@ustranscom.mil, telephone number is (618) 220-7077 and the Program Manager at amc.a4tt@amc.mil, telephone number

(618) 229-4591. The contractor shall state their name, which contractor they represent, incident type, incident location, aircraft or vehicle type, aircraft tail number, and incident time (Zulu). Additionally, the contractor shall provide the Contracting Officer at gregory.hunt@ustranscom.mil and the Program Manager at amc.a4tt@amc.mil, the circumstances surrounding the incident to include copies of cargo manifests within 12 hours.

1.2.4. Aircraft Recovery Process.

1.2.4.1. Within 12 hours, the contractor shall provide an aircraft recovery plan identifying their process to repair and remove the aircraft. The contractor shall provide daily status information to the Senior Airfield Authority, Contracting Officer and Program Manager on the progress to repair/remove the aircraft.

1.2.4.2. If the contractor cannot remove the aircraft within 24 hours, the Government reserves the right to move the aircraft to another parking spot after consulting with the contractor and may charge the contractor for associated costs. In cases where the aircraft is blocking an active runway or impairing performance of the military mission (i.e. crash), the Government reserves the right to take immediate action with regards to aircraft removal. The Government may charge the contractor for associated costs.

1.3. Basic/Non-Basic Service. Basic Service under this contract is defined as providing all transportation services associated with providing international commercial express package door-to-door service to and from all locations listed in Attachment 1. Non-Basic service is defined as transportation services associated with providing international commercial small package door-to-door service for locations or service not listed in Attachment 1. The non-basic service rates are the carrier’s commercial service guide rate, minus the carrier’s applicable non-basic service discount. The carrier will code all non-basic service requirements requiring a different rate and transit time than Attachment 1 as NBS per Exhibit G

1.3.1. Carrier rates, transit times and performance percentages will be posted on a Government only website.

1.3.2. Contractors may adjust their transit time(s) once a year which will be permitted at the time the Government exercises the option (e.g. 01 Oct 12). The contractor shall provide a detailed statement as to why they need to change their transit times a minimum of 60 days prior to the option being exercised. The Government will review and approve all adjustments.

1. 3.3. Contract prices for basic service shall be inclusive of all associated transportation charges to provide service.

1.3.3.1 Prepayment or the collection of charges from the consignee shall not be allowed.

1.3.3.2 The contractor shall assign account numbers to all shippers and/or shipping locations, if one does not already exist.

1.3.4. Contractors shall comply with all local laws.

1.3.5. Transit times shall be inclusive of customs processing and the 24-hour loss or gain from the International Date Line. See Attachment 1 for specific transit times.

1.3.5.1. The day of pick-up does not count toward the number of days in transit. Additionally weekends, Federal Holidays and/or those holidays specific to countries of pickup and/or delivery as applicable do not count as days in transit. The date of delivery counts as a day in transit.

1.3.6. Basic service is required Monday through Friday, except holidays, and/or those holidays specific to international countries, as applicable.

1.3.7. The contractor shall provide pick-up at contractor lock/drop boxes during the same hours as provided to their commercial customers.

1.3.8. Attempted Delivery. Attempt to deliver a shipment three (3) times before contacting the shipper for disposition instructions. The contractor shall leave a notice of attempted delivery on each delivery attempt.

For purposes of contract performance, delivery shall be considered accomplished on the date of the first delivery attempt as long as the contractor has documentation to show the consignee was notified of the delivery attempt. The cost of any further disposition, or additional deliveries requested by the shipper, will be the responsibility of the shipper.

1.3.9. Refusal by Consignee. If a consignee refuses to accept a delivery, the contractor shall annotate refusal on the order with date, time, and name of person who refused and contact the shipper for disposition instructions. For purposes of contract performance, delivery shall be considered accomplished on the date of the first delivery attempt as long as the contractor has documentation to show the consignee was notified of the delivery attempt. Changes in address for delivery will be the responsibility of the shipper and billed in accordance with the contract rates or contractor’s commercial rates, whichever is lower.

1.3.10. Delivery Guarantee.

1.3.10.1. The contractor shall meet the delivery guarantee, as identified in Attachment 1, on each shipment or the shipper will be entitled to a 100% shipper-initiated credit.

1.3.10.2. If shipper-initiated credit is requested by the shipper within 30 days after the contractually required delivery date, the contractor shall either not invoice or shall credit the agency or organization finance offices for those shipments that do not meet the delivery guarantee.

There are at least three methods to initiate a shipper-initiated credit

1.3.10.2.1. Use of the Government approved Third Party Payment System (GTPPS) notes and e-bill functions to request credit for late delivery.

1.3.10.2.2. Use of the contractors webpage to request a credit for late delivery.

1.3.10.2.3. Use of e-mail/phone or other means of contact to request a credit to the shippers credit card or account.

1.3.11 Standardized Delivery Exception Codes. In order to standardize delivery exception codes in the monthly detail report, contractors shall utilize the fifteen Delivery Exception Codes identified in Exhibit G.

1.4. Accessorial Service. All accessorial services not specifically identified and priced separately on the pricing schedules are included in the basic service contract price (Attachment 1).

1.4.1 Any additional accessorial fees will be worked on a case by case basis. Contractors shall provide documentation to substantiate the additional fee to the contracting officer for review and approval.

1.4.2 The Subcontract Line Item Number (SLIN) titled “Non-Basic Services, Accessorial Discount (Percentage)” is applicable when the shipper is using non-basic service and there are associated assessorial charges with the shipper’s requirement. This SLIN shall apply a discount to the accessorial charges required for the shipper’s non-basic service requirement.

1.5. Intransit Visibility

1.5.1. Intransit Visibility (ITV) shall be provided by the contractor for all shipments from the date and time of pick-up to the date and time of delivery.

1.5.2. ITV information shall include as a minimum: Government-Furnished Transportation Control Number (TCN), shipper's reference number, and contractor's unique identifying CBL number (Airway Bill), dates and times for shipment origin departure (city, state, country, zip code), trans-shipment points-arrival and departure (city, state, country, zip), destination arrival (city, state, country, zip code), proof of delivery with consignee's name, and delay codes (if applicable). Proof of Delivery (POD) is a paper or electronic record maintained by the carrier that establishes when a specific shipment was offered for delivery at the destination and when it was accepted for delivery as authenticated by the signature of the consignee TO or representative. Update ITV shipment status information each day at least the same number of times as required for carrier tracking systems.”

1.5.3. The prime contractor shall provide ITV 24-hours a day, 7-days a week via the prime contractor’s website and toll free telephone service in order to provide the transportation status of shipments. If the prime contractor subcontracts service to a subcontractor, the prime contractor shall continue to provide ITV details while the shipments are in the possession of their subcontractor.

1.6. Supply-Chain Security Procedures. The contractor shall follow their commercial security and customs procedures to safeguard packages against theft, loss, tampering, or damage.

1.7. IDE/GTN Global Convergence (IGC) (formerly Global Transportation Network (GTN) Interface.

1.7.1. The contractor shall provide an interface with the DOD's Integrated Data Environment/Global Transportation Network Convergence (IGC) as required in attached Exhibit E without restriction.

1.7.2. Development and execution of Electronic Data Interchange (EDI) transaction sets within the scope of the contract will be agreed upon by the IGC Program Office, detailed and documented in the standard Military Surface Deployment and Distribution Command (SDDC) trading partner agreement prior to contract performance.

1.7.3. The trading partner agreement (TPA) information can be accessed via SDDC web page at http://sddcbiz.sddc.army.mil/EXTRACONTENT/GCD/tradepartagree.doc.

1.7.4. The contractor shall be capable of providing an accurate data feed to IGC in accordance with Exhibit E, in order to begin contract performance.

1.8. High Volume Shipping Locations (HVSL). At the HVSL identified in Exhibit B, Saturday pick-up (for dock clearing purposes only), multiple pick-up points, multiple delivery points, and multiple pick-up times are required at no additional cost to the government. The contractor shall work with local transportation offices to make arrangements to provide services at these locations. As volume dictates, revisions to this list may be accomplished by modification to the contract.

1.9. Contingency/Redirection/Surges. In the event of a contingency/state of war (declared or not), where the shipments are undeliverable to a location/country, the contractor shall contact the shipper for possible redirection of shipments. The shipper will coordinate with the appropriate government offices, agencies, and contractor to ensure proper receipt and ultimate delivery of redirected shipment to the consignees. If any such redirection causes an increase or decrease in the cost of performance, the contractor shall notify the Contracting Officer in writing as soon as practicable. During a contingency/surge, the contractor may be required to support two to three times the normal government traffic flow, at the same level of service prior to the contingency/surge.

1.10. Size/Weight Limitations.

1.10.1. The contractor shall adhere to the size and weight limitations of this contract.

1.10.1.1. The total weight of a multiple package shipment shall be unlimited

1.10.1.2. For shipments between 1 and 300 pounds, 119 inches in length and 180 inches in length and girth, combined shall be the maximum size limit.

1.10.2. Multiple piece shipments may be shipped WWX as long as no individual package exceeds 300 pounds in either scale or dimensional weight. These shipments will be billed using the applicable Aggregate Weight rate per pound. Multiple piece shipments with one or more pieces exceeding 300 lbs in either scale or dimensional weight will not be shipped via this contract.

1.10.3. Shipment weights are inclusive of pallet/skid weights.

1.11. Reserved.

1.12. Adjustment of Shipment Weight.

1.12.1. The contractor shall follow their commercial express package procedures for adjustments on shipment weight as they pertain to reweighs

1.12.2. When applicable, dimensional weight shall be calculated by the contractor using the following formula: Length X Width X Height divided by 139 (all measurements are in inches). The contractor shall charge the greater amount of the actual weight or the dimensional weight. Any pieces over 300 lbs scale or dimensional weight shall not be tendered or accepted as a WWX shipment. These shipments will be shipped either by Air Mobility Command Channel or other allowable commercial means.

1.12.3. If the shipper does not indicate the shipping weight, the contractor shall weigh the package and annotate the shipment weight. If the shipment weight listed on the order is different than the actual weight, e.g., as a result of reweigh or dimensional weight, or no weight was initially identified, the contractor shall indicate on the billing documents those shipments which were adjusted.

1.13. Shipping Systems.

1.13.1. The contractor shall provide a shipping system (hardware and software) to accounts averaging 25 or more WWX shipments with the contractor each week at no additional cost to the Government after a qualified shipper makes a request. If the contractor provides a shipping system to commercial customer using a lesser number of shipments, the lesser number shall be used. The contractor shall have 30 days to provide shipping systems after a qualified shipper makes a request. This requirement includes delivery, maintenance, installation/set-up, and initial training required on use of the system.

Further, the contractor is required to remove the system within 30 days of shipper request or at the end of the contract.

1.13.2. The shipping system shall be capable of printing shipping labels with a TCN bar code format and in clear text for DoD shippers.

1.13.3. Shipments from Federal Agencies or Medical Prime Vendor do not require a TCN to be shipped.

They will use local procedures to establish tracking numbers.

1.13. 4. Contractors shall participate as required in the development and testing of automated systems by providing user feedback to the government and by inputting manifest and other shipping data to the system(s) as necessary.

1.14. Customs.

1.14.1. The contractor rates and transit times shall be inclusive of all requirements to provide customs clearance for shipments under this contract.

1.14.1.1. Customs clearance procedures and updates can be reviewed in the Defense Transportation Regulation (DTR) Part V, DOD Customs/Border Clearance Policies and Procedures, which is available on the public web page at http://www.transcom.mil/j5/pt/dtr_part_v.cfm.

1.14.1.2 Any additional customs fees or reductions arising during the contract performance period will be substantiated with the Department of State (Embassy) and/or the foreign government involved. Upon receipt of documentation the contracting officer will review and make a determination on a case by case basis whether a rate adjustment is warranted.

1.14.2 Contractors shall serve as agents or customs brokers and appoint sub-agents, as may be necessary, to act directly or through such re-delegation, appointment, or designation to other customs brokers, persons or business concerns as it deems necessary for performance of customs clearance and shall provide all customs forms necessary for customs clearance.

1.14.3. The contractor shall notify the shipper and consignee within 24 hours if government shipments are detained in customs.

1.15. Commercial Forms and Procedures (CF&P).

1.15.1. The contractor shall provide all commercial forms both electronically and in hard copy for successful contract performance.

1.15.1.1. Both the hardcopy CBL and electronic CF&P shall have 20 alphanumeric spaces for the agency or organization to use.

1.15.2. Terms and conditions of the CBL are applicable to shipments moving under CBLs, CF&P, or other approved documents.

1.16. Ordering.

1.16.1 For the purposes of this contract a CBL, electronic CF&P, GBL, Government Charge Card or other government document as approved by the Contracting Officer, shall constitute the task order.

1.16.2. Selection of contractors. Orders will be placed using a best value approach. Best value determinations will be based on carrier past performance, service factors, and price. Past performance includes but is not limited to: quality of service, on-time pickup and delivery performance,service reliability, in-transit visibility performance, and lost or damaged cargo and claims performance. Service factors include, but are not limited to provider availability and routing. For selection criteria purposes, all non-cost factors, when combined, are approximately equal to cost/price.

1.16.3. TOs are authorized to issue CBLs when supporting DD Form 1348-1A, DD Form 1149, DD Form 1384, DD Form 250, or other supporting documents are available. Supporting documents will be retained with the CBL. Persons furnishing supporting documents, contract data, or other information to TOs are responsible for their accuracy.

1.17. Damage or Loss.

1.17.1. The contractor is liable for loss and damage. Unless the shipper declares a higher value on the shipment documentation, the contractor’s liability shall be limited to their commercial limitation of liability terms and conditions in their Service Guide (latest edition). All damaged shipments remain the property of the US Government.

1.17.2. Carriers shall provide notification to the shipper of any incident (e.g. hard landing or crash) within 24 hours; also, they shall provide a copy of the manifest to shippers within 48 hours if available.

1.17.3. Claims may be filed by the shipper within 30 days of receipt of the manifest (or ship date if no manifest is provided) unless the contractor’s commercial practice allows for a longer period for shippers to file claims, in which case the contractor’s commercial claim filing deadline will apply.

1.17.3.1. For all shippers a claim must be filed against the contractor using the contractor’s paperwork which is either available on their web page or supplied in hard copy to fill out.

1.173.2 For DOD shippers a Transportation Discrepancy Report needs to be filed in accordance with the DTR, Part II to close the supply chain loop.

1.18. Invoicing/Billing/Payment

1.18.1. Government approved Third Party Payment System (GTPPS) Payable in U.S. Dollars

1.18.1.1. GTPPS is an automated on-line payment processing and transaction tracking system that supports logistical transactions. A designated financial institution receives a transaction processing fee for every paid transaction. It consists of five primary functions: (1) electronic data transmission, (2) payment approval process, (3) electronic payment and billing, (4) communication for dispute resolution, and (5) customized data analysis.

1.18.1.2. The prime contractor shall have a signed Trading Partner Agreement (TPA) in place to ensure payments under this contract are made to the prime contractor (e.g. CRAF carrier).

The contractor shall provide the procuring contracting office with a copy of this agreement prior to award of contract.

1.18.2. Non-GTPPS Accounts

1.18.2.1. Federal Agencies not required to use the Third Party Payment System will use their existing Payment Systems and Procedures to pay prime contractors for services rendered.

1.18.2.2. The contractor shall adhere to invoicing requirements for Non-GTPPS accounts as identified by the government shipping activities not utilizing the GTPPS.

1.19. Technical and Service Support. The contractor shall provide toll free telephone service and an e-mail address for WWX specific issues in order to provide technical and service support at the same level provided to its commercial customers.

1.20. Technical and Service Enhancement. During the contract, the contractor shall provide updated or new technology, updated or new basic service features, and updated or new accessorial services as provided to its commercial customers.

1.21. Aggregate Shipments. All shipments on the same air bill/manifest shipped from one shipping system (same location and account number), at the same time, destined to the same consignee, shall be aggregated for the lowest cost.

1.21.1. Multiple package shipments shall be consolidated on the same order up to the contractor’s commercial practice for number and type of shipment.

2. Service Delivery Summary

Performance Objective PWS para. Performance Threshold

Deliver within contractor-stated transit time. (See Note 1)

1.1.1 & Attachment 1

95% for all locations

Provide timely, accurate, error free-reporting.

4.2.

100% of errors corrected within 10 days of Government notification. No more than two late reports per year.

Note 1. If a contractor shows a trend of missed delivery dates, the Program Management Office will submit a Surface Deployment and Distribution Command customer advisory to advise all shippers of the negative trend and the need for best value consideration when selecting a carrier.

3. Government Furnished Property and Services

3.1. Not Applicable

4. General Information

4.1. Administrative Service Charge. All sales of contract items to users identified in paragraph 1.1 above shall incur contractor liability for payment of the Administrative Service Charge (ASC).

4.1.1. The contractor shall pay USTRANSCOM an ASC. The contractor shall remit the ASC in U.S.

dollars within 30 days after the end of semi-annual period. The ASC equals 3% (three percent) of total revenues received during the period.

4.1.2. The contractor shall consolidate all actions for the reporting period into one payment. To ensure that the payment is credited properly, the contractor shall identify the check or electronic transmission as a “World Wide Express (WWX) 3% Administrative Fee, EEIC 45418” and include the following information: contract number; report amount(s); and report period(s). If the contractor makes payment by check, they shall provide this information on either the check; check stub, or other remittance material.

4.1.3. If paying the ASC by check, the contractor shall forward the check to the following address:

DSSN 3877-JS/LI

ATTN: 3801 Limestone Field Site PO Box 269339 Indianapolis, IN 46226-9003

4.2. Contractor Reports.

4.2.1. The contractor shall submit detail reports no later than the 18th of each month for the previous month’s activity (shipments delivered during the previous month). Reports shall include monthly totals for each element.

4.2.2. The Detail Report, Exhibit D, will be the master data source and all additional reports will be developed using this as the data source with the same reporting periods.

4.2.2.1. Detail Reports are required in electronic format (Microsoft Excel 2007 or later) and, when requested, in hardcopy format. The following is a list of the submittals necessary to satisfy this requirement.

4.2.2.1.1. Shipment Information Data File (Referred to as the "Detail Report"): The Detail Report is required monthly, no later than the 18th calendar day of each month following the month of delivery. If there were NO deliveries during the reporting period, an email stating “Negative Shipment Information Report for ____ (month/year) is hereby submitted.”

4.2.2.1.2. Assessorial Information Data File (Referred to as the "Assessorial Report"): The Assessorial Report is required monthly, no later than the 18th calendar day of each month following the month of delivery. If there were NO Accessorial charged during the reporting period, an email stating “Negative Assessorial Report for _______ (month/year) is hereby submitted.”

4.2.2.1.3. Accessorial codes Reference Data File: This file must be provided at the beginning of each contract/option year or when changes are made to the codes and/or their corresponding descriptions.

4.2.2.1.4 See each report and/or data file description in for the Data Element Fields to be completed.

Note: These reports have the following legend for data entry.

R = “Required” – must provide data for this field

W/A = Shall provide information “When Applicable”, otherwise leave this field blank I/P = “If Provided” by the shipper, otherwise leave this field blank.

4.2.2.1.7. Distribution of the above reports: See Attachment 2.

4.2.3 The contractor shall submit the above mentioned reports in the format(s) and to the recipients listed below.

4.2.3.1 E-mail Addresses. The contractor shall submit Monthly Reports (except census reports) in accordance with Exhibit E and Electronic Reporting Instructions outlined below (PWS paragraph 4.2.3.2). If for some reason the website listed below is not operational, the contractor shall send an email with the report attached to all Government email addresses in PWS Attachment 2.

4.2.3.2. Electronic Reporting Instruction are established due to the various Government firewalls, the following procedures are added for submitting reports via the Army Portal (Large File Transfer Page):

4.2.3.2.1. Large File Transfer Website

https://transportation.wes.army.mil/triservice/uploadfile.aspx

a. At the website enter your full name in the block provided

b. Enter your email address in the block provided

c. Click the browse button and select the file you wish to upload

d. Enter your full name in the block provided

e. Enter your email in this block. When you receive the email notification forward that email to the multiple addresses listed above with the appropriate subject line detailing what was submitted.

f. Enter any message or notes that are required in the field marked “Message to Receiver”

g. Click send file

h. The page will refresh after the upload and notify you if the transfer was successful or not in the “File Transfer Results” block at the bottom of the page.

i. Enter any message or notes that are required in the field marked “Message to Receiver”

4.2.4. Contractor’s Report of Sales and Revenue.

4.2.4.1. The contractor shall report the semi-annual dollar value (rounded to the nearest whole dollar) of all sales and revenue received under this contract every six months. The contractor shall submit the report by the end of the month following the end of the previous six months of activity (i.e. the first report will be due 30 Apr 12). The contractor is required to verify all previously submitted data matches their semi-annual sales prior to submitting the Sales and Revenue report.

The contractor is allowed to submit revised semi-annual reports prior to submitting the semi-annual Sales and Revenue report if shipments details have changed and should be verifying data on a monthly basis to prevent delays in submitting the report. The dollar value of a sale is the price billed/invoiced to each customer for products and services requested under this contract as identified in each Contract Line Item Number (CLIN)/Sub Contract Line Item Number (SLIN) and the revenue is the money received by the contractor. The reported sales and revenues shall be inclusive of the ASC.

4.2.4.2. The contractor shall report the semi-annual dollar value of sales to the Administrative Contracting Officer identified on Attachment 3, and to:

DSSN 3877-JS/LI

ATTN: 3801 Limestone Field Site PO Box 269339 Indianapolis, IN 46226-9339

The Contractor shall report sales separately for each CLIN to the SLIN level. If no sales occur, the contractor shall show zero on the report for each separate CLIN or SLIN.

4.2.3.3. The contractor shall report all sales in U.S. Dollars regardless of the currency the monies were billed/invoiced in.

4.3. Regular Meetings. The Contracting Officer or Administrative Contracting Officer (ACO) may request status and performance review meetings to be held at a government identified location at no additional charge.

The government anticipates at least one yearly meeting and semi-annual meetings held on an as needed basis.

WWX customers shall be invited to attend status and performance review meetings. The purpose of the meetings will be to discuss contract performance and address contractor/customer concerns.

4.4. Installation Access. Each individual installation commander is responsible for establishing the rules governing installation access. Contact the installation visitor control center to determine the individual installation access requirements. The ACO will provide assistance as necessary.

4.5. Installation Security. While on military installations or on military portions of civil installations, contractor personnel shall comply with security regulations promulgated by the military installation commander. Security regulations are directive in nature and shall be adhered to by all contractor personnel. In addition, the contractor shall (consistent with their commercial procedures), provide a method to protect the integrity and proper functioning of all equipment and systems involved in the operation of this contract. Any equipment and information processing systems containing government information shall have security measures to protect against unauthorized disclosure.

4.6. Contractor Logistical Support for CENTCOM Only

4.6.1. Contractor Logistical Support/ Logistical support varies by location as determined by the Forward Operating Base (FOB)/Forward Operating Location (FOL) Commander. The contractor shall comply with the FOB/FOL reimbursement procedures for contractor logistical support services rendered.

4.6.2. The contractor will be responsible to work with the local CENTCOM assigned Assistant Contracting Officer Representative (ACOR) and the United States Transportation Command (USTRANSCOM) Contracting Officer to comply with the Synchronized Pre-deployment and Operational Tracker (SPOT) requirements prior to seeking badging and contractor logistical support.

Contractor personnel shall be provided the following contractor logistical support; however, prior to approval, the contractor must provide a letter listing each employee by location, identify the logistical support requested, and provide the supporting rationale why the contractor cannot provide the logistical support. The following is a list of possible requested logistical support:

4.6.2.1. Common Access Card (CAC) or Biometric contractor badge to allow FOB access.

4.6.2.2. Flightline access-must have flightline driver’s license

4.6.2.3. Resuscitative (Emergency) Medical and Dental care

4.6.2.4. DESC fuel for aircraft, vehicles, and generators

4.6.2.5. Dining Facility (DFAC)

4.6.2.6. Base/Post Exchange (BX/PX)

4.6.2.7. Black/Gray Water

4.6.2.8. Land space for portable work and living facility

4.6.2.9. Utility services for portable work facility

4.6.3. Any exceptions to the contractor logistical support listed above will be reviewed on a case-by-case basis and must be validated by the FOB ACOR and the Contracting Officer. The contractor will be required to provide sufficient justification to warrant additional contractor logistical support. The method of reimbursement for additional logistical support will be determined by the Contracting Officer with the FOB ACOR’s assistance.

4.7. Contractor Point of Contact. Not later than 5 calendar days after contract award, the contractor shall identify (in writing to the attention of the Contracting Officer) the name, address, and phone number of the point of contact for administrative matters.

4.8. Subcontractor Responsibility. The contractor has a duty to determine the responsibility of its prospective subcontractors. Special factors related to performance of this contract compel the contracting officer to assist in that determination of subcontractor responsibility. These factors include critical requirements, substantial subcontracting, safety concerns, risk of terrorism and hostilities, and rapidly changing organizational forms of subcontractors that mask prior performance records and relationships with affiliated concerns. Periodically, the contracting officer will make available to the contractor the name of potential subcontractors (and associated aircraft tail numbers) with questioned responsibility. These names will be periodically updated to reflect more recent information and changing evaluations. The contractor shall not allow named entities to perform any role in performance of a task order under this contract unless it first provides written evidence to the contracting officer that affirmatively demonstrates to the contracting officer's satisfaction the responsibility of the proposed subcontractor.

4.9. E-mail Addresses. Submit Monthly/Reports (except census reports) in accordance with Exhibit D and Electronic Reporting Instructions outlined above (PWS paragraph 4.2.3.2). If for some reason the website listed below is not operational send an email with your report attached to all Government email addresses in PWS Attachment 2. Please include all of the following Government email addresses in all report correspondence.

(End of Summary of Changes)