02.24.11 - WWX-5 Past Performance Questionnaire Package.pdf

UNITED STATES TRANSPORTATION COMMAND

508 SCOTT DR

SCOTT AIR FORCE BASE IL 62225-5357

FROM: USTRANSCOM TCAQ-CI

508 Scott Dr.

Scott AFB, IL 62225-5357

SUBJECT: Past Performance Survey for Solicitation HTC711-11-R-C001

The U.S. Transportation Command is in the process of selecting a contractor to perform international door-to-door express package delivery service to include time-definite, door-to-door pick-up and delivery, in-transit visibility, and customs processing for packages between "Letter" size and 300 pounds. The successful contractor will perform a full range of courier services for the Department of Defense and other Federal Agencies .

One of the significant considerations in proposal evaluation is the verification of the offeror's past performance on contracts which reflect the offeror's ability to perform on the proposed effort. We depend on information received from sources such as yours , which have had first-hand experience with an offeror, for the evaluation of the offeror's performance on those contracts. If information on this particular contractor has been entered into the Contractor Performance Assessment Reporting System (CP ARS), please annotate that in the appropriate block. We will use this information, as well as the specific information obtained from this survey, to complete our analysis of an offeror's past performance.

Our areas of interest in the offeror are summarized in the enclosed survey. We need your written response no later than 15 April 2011. This schedule will allow us sufficient time to analyze the data prior to the start of evaluations .

To assist you in preparing your response and expediting your reply, the survey may be typed or handwritten and either scanned and emailed to Timothy.Gould@ustranscom.rnil, Lynda.Ciaruffoli@ustranscom.rnil or lacquelyn.Stepka@ustranscom.rnil or "faxed" to 618-220-7909 (DSN 770-7909), Attention: Tim Gould, Lynda Ciaruffoli, or lacqueln Stepka. Please call Tim Gould or Lynda Ciaruffoli at 618-220-7057 or 618-220-7092 prior to transmission or if you have any questions.

Your completed survey will become a part of the official records.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this award

-..-J-~RE

Contracting Officer

Attachment:

Past Perfolmance Questionnaire mailto:lacquelyn.Stepka@ustranscom.rnil mailto:Lynda.Ciaruffoli@ustranscom.rnil mailto:Timothy.Gould@ustranscom.rnil

Source Selection Information - See FAR 2.101 and 3.104 Source Selection Sensitive When Filled In

PAST PERFORMANCE QUESTIONNAIRE

WORLD WIDE EXPRESS (WWX)

Introduction

The Department of Defense (DOD) is conducting a competitive procurement to provide international door-to-door small package express service. Express service includes high volume movement of time-definitive, door-to-door pick-up and delivery, Intransit Visibility (ITV), Syncada participation (payment processing), expedited customs processing, of packages (Letter to 300 lbs) for the Department of Defense and authorized Federal Government Agencies.

Questionnaire Subject

To assist in evaluating proposals under this procurement, your firm has been selected as a reference and requested to provide descriptive information. Please ensure you provide sufficient details for the Government to evaluate the scope and complexity of the services and the level of demonstrated performance.

Contractor Name:

Address:

Program Manager:

Contact Phone/Fax Number(s):__________________________________________ Contact Email Address:________________________________________________ Procurement Contracting Officer:________________________________________ Address:____________________________________________________________ Current Administrative Contracting Officer (ACO):__________________________ Address:____________________________________________________________ ACO Phone/Fax Number(s):____________________________________________ Contract Type:__ Period of Performance: ______ Original Contract Value:___ ___ Final Contract Value: ______ Description of Services provided in the Contract:

Questionnaire Instructions

Please provide your assessment of the level of performance associated with the contract for which you are a reference. Mark the appropriate block, indicating the contractor’s past performance with the ratings provided below.

Rating Definitions

Exceptional (E) - Performance met all contract requirements and exceeded many to your company’s (or agency’s) benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good (V) - Performance met all contract requirements and exceeded some to your company’s (agency’s) benefit. There were a few minor problems that the contractor resolved in a timely, effective manner.

Satisfactory (S) - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal (M) - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective or was not fully implemented.

Unsatisfactory (U) - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Unknown (N/A) - No record of past performance or the record is inconclusive.

Narrative comments would be particularly useful and greatly appreciated. Space is provided for comments, and additional pages may be used if desired.

General Information

1. Contractor performed as the Prime Contractor Subcontractor Key Personnel

Comments:

2. Describe the scope and complexity of cargo shipped (e.g., Letters, Documents, Small Packages, Large Freight, Multiple Door-to-Door pick-up/deliveries, Airport-to-Airport, HAZMAT, Refrigerated, or Oversized):

3. What were the total number of shipments, weight, and dollars shipped by this carrier?

4. How many shipments were packages in the category of (Letter to 150 lbs) and how many in the category of (151-300lbs)?

5. What were the primary shipment origins and destinations? Request you specify the number of international countries and cities serviced and provide sufficient information that accurately describes the level of geographical coverage. This should include information pertaining to the number of door-to-door pick-up and delivery points

6. Did the contractor move any shipments ranging in size from Letter to 300 lbs to/from the USCENTCOM Area of Responsibility, defined as Afghanistan, Bahrain, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Syria, Tajikistan, Turkmenistan, U.A.E., Uzbekistan and Yemen? If so, how many, what type, and to what locations?

7. What was the contractor’s on-time percentage (disregard uncontrollable delays)? Can you provide any quantitative data to show on-time performance over the contract period of performance?

8. Did the contractor deliver the packages free of damages?

9. Please characterize the level of the contractor’s overall performance by placing an “X” in the appropriate block.

Performance Characteristic E V S M U N/A A How well did the contractor provide Customer Service to meet the needs of shippers (e.g., responsive to questions, shipment status, etc) and provide international small package service?

B How well did the contractor comply with service to all required international locations identified in your contract?

C How well did the contractor provide international customs clearance procedures, including proper coordination and completion of required customs paperwork?

D If the prime contractor subcontracted services to a key subcontractor (e.g., freight forwarder) that played a major role in providing this service, how well did this prime/sub relationship comply with the contract requirements?

E How well did the contractor comply with the on-time reliability standards?

F How well did the contractor comply with the contract transit times?

G How well did the contractor provide accurate shipment reports?

H How well did the contractor provide accurate invoice/billing documents?

I How well did the contractor provide international supply chain security to safeguard cargo against loss, theft, tampering, or terrorism?

J How well did the contractor provide international small package tracking and tracing?

K How well did the contractor ship internationally small packages weighing in range from Letter to 300 lbs?

L How well did the contractor meet or exceed small business, veteran-owned small business, service-disabled veteran-owned small business, small disadvantaged business, women-owned small business, and HUBZone small business goals set forth in the approved subcontracting plan?

M How well did the contractor manage small business, veteran-owned small business, service-disabled veteran-owned small business, small disadvantaged business, women-owned small business, and HUBZone small business participation to meet technical performance?

10. Please discuss each response for which you indicated Exceptional, Marginal, or Unsatisfactory in response to the questions above (use additional sheets, if necessary).

11. Has any part of this contract been terminated for default or convenience?

YES NO

If YES, please explain the reasons for termination (i.e. inability to meet cost or delivery schedules, performance, etc.)

12. How would you rate the contractor’s overall performance?

E V S M U N/A

13. If the prime contractor subcontracted a majority of the contracted services to a principle subcontractor to execute the contract on their behalf, please identify the principle subcontractor and rate that subcontractor’s performance?

E V S M U N/A

14. Would you award to this contractor again? Yes_________ No_________ Explain:

15. Any additional comments:

02.24.11 - Past Performance Questionnaire, WWX-5