ATTACH A_PAS Statement of Work.pdf

RFP No. HSFEHQ-12-R-0001

ATTACHMENT A

Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA)

Recovery Directorate – Mass Care Statement of Work (SOW)

Personal Assistance Services (PAS)

1. Purpose:

The DHS/FEMA, Recovery Directorate, Mass Care Section seeks to procure Personal Assistance Services (PAS) for large scale disasters augmenting the capabilities of States, or U.S. territories, to support survivors. The contract(s) is specifically for those who have access and functional needs that require PAS in order to maintain their independence in a general population shelter setting.

2. History:

In the aftermath of the 2005 hurricane season, FEMA established a Mass Care Section in its Disaster Assistance Directorate’s Individual Assistance Program Management branch to provide subject matter expertise to the agency on a day-to-day basis and engage in significant planning efforts to enhance mass care capabilities across the agency and encourage similar actions in States. The Post Katrina Emergency Management Reform Act (PKEMRA) assigned many new authorities to FEMA and identified a number of focus areas relevant to Mass Care and Emergency Assistance. One of the focus areas is functional needs support services (FNSS) in general population shelters.

3. Objective:

The objective of this procurement is for PAS staff (referred to as Home Health Aides) that may be required for presidentially declared disasters and for augmenting the capability of States, and U.S. territories, to support survivors who have access and functional needs that require these services. PAS are for individuals who require support in order to maintain their independence in a general population shelter setting. PAS is required for people whose usual assistance is not available due to circumstances of the disaster. Personal Assistance Services, sometimes referred to as Personal Care Assistance, is defined as formal and informal services provided by paid personal attendants, friends, family members and/or volunteers that enable children and adults, with access and functional needs, to maintain their usual level of independence while in a general population shelter. These services may include assisting with basic personal care such as grooming, eating, bathing, toileting, dressing/undressing, walking, transferring, and maintaining health and safety. The services may also include assistance with taking medication, communicating, changing dressings on wounds (such as pressure point sores), and administering medications / injections (such as insulin) when allowed by the State, or territory.

4. Scope:

The Contractor(s) shall be able to provide up to 50 properly certified personnel with the necessary skills, abilities, and resources within 24 hours to disaster locations within the

Continental United States (CONUS), and within 48 hours to disaster locations Outside of the Continental United States (OCONUS). The PAS Contractor(s) shall be able to provide assistance to persons who have access or functional needs which are ordinarily provided by family members, friends, paid caregivers, or volunteers who are not available at the shelter site.

PAS allows a person, requiring assistance, to maintain their independence while staying in a general population shelter by performing:

• Activities of Daily Living (ADL). Such tasks to be administered by Home Health Aides include the following:

a. Grooming - i.e. brushing teeth, combing hair, trimming nails

b. Eating - assistance with feeding and drinking

c. Bathing - bed bath or full body bath as needed

d. Toileting - assisting with bedpan, urinal, or toilet, may require personal cleaning after voiding, monitoring of urine and stool

e. Dressing and undressing - to extent needed in order to maintain health and dignity

f. Walking - stability, rising, sitting, way finding

g. Transferring - i.e. from and to wheelchair, bed, toilet or other required movement

h. Maintaining health and safety - adult supervision (includes persons with dementia, and other cognitive and/or mental health disabilities), proper hygiene, may need to assist with maintaining body temperature, ensure surroundings are safe from trip hazards and other safety measures as required and; and

• Higher level of PAS care administered by Home Health Aides, when allowed by the

State, or territory, and with the proper training and certification, may include the following tasks:

a. Skin care - Changing of dressings (to including Wound cleaning as permitted by

State)

b. Catheterization – changing of apparatus

c. Colostomy care – changing apparatus

d. Administering medications – (including injections where permitted)

e. Respiratory - assistance with respiratory function (to include mechanical ventilation as permitted by State)

5. Employee Conduct:

Personnel of the Contractor(s) shall comply with all applicable Local, State, and Federal Government laws, regulations, policies and procedures (e.g., related to fire, safety, sanitation, environmental protection, security, shelter areas declared “off limits”, possession of weapons, etc.) as related to certified Home Health Aides, recognized by the US Bureau of Labor Statistics employment category 31-1011, while deployed and working at shelter facilities. The Contractor(s) shall ensure that their employees are properly identified with I.D. badges (showing name and picture); present a professional demeanor at all times; and that their conduct shall not discredit the efforts or reputation of the United States, DHS, or that of FEMA.

6. Period of Performance:

The period of performance for the contract(s) shall not exceed 60 months from the effective date of award. The specific period for this requirement includes a one (1) year Base Period and four

(4) one year Option Periods.

7. Place of Performance:

The place of performance will be within the Continental United States (CONUS), including its territories (OCONUS). The exact locations will be decided based on need for services and will be determined by FEMA. Contractor(s) employees will mostly be deployed to work in disaster shelter environments, assisting individuals residing within the shelter.

8. Hours of Operation:

Shelter operations are 24 hours per day, seven days a week. This procurement requires two (2) twelve hour shifts per day. The PAS coverage per shift will be determined based on need and may require more or less PAS coverage during the first or second shift.

9. Travel/Per Diem/Lodging Expense:

Cost for travel (to and from place of performance), rental car(s), per diem rates, and hotel costs (when necessary) will be no greater than the established GSA scheduled rate. Travel, per diem, rental car, and lodging costs shall be approved, through writing, by the Contracting Officers Technical Representative (COTR) and the Contracting Officer (CO) and be invoiced along with all receipts.

10. Protection of Information:

Contractor(s) access to client information is required under the contract(s). Employees of the Contractor(s) shall safeguard this information against unauthorized disclosure or dissemination.

Contractor(s) will be held liable for any unauthorized disclosures of such information by their employees.

11. Government Furnished Property:

The Government will provide the workspace, equipment and supplies necessary to perform any on-site efforts required through individual task orders, unless specifically stated otherwise in this Statement of Work or that of the specific task orders. (A Miscellaneous CLIN for Other Direct Costs (ODC) has been added for the purpose of procuring necessary/required supplies that are not readily available, but immediately needed – such as ADL or higher level PAS care materials.

This CLIN is to not be utilized without the prior written approval of the COTR and CO, and shall also be billed following the invoice procedures outlined above under #9)

12. Kick-off Meeting:

The Contractor(s) shall attend a Kick-Off Meeting with the Contracting Officer, FEMA Project Manager, and Contracting Officer’s Technical Representative (COTR), no later than seven (7) business days after the date of award. The purpose of the meeting will be to discuss all technical and contracting objectives for the award and to address any remaining concerns the Contractor(s) may have. This meeting may be accomplished through other forms of communication, such as a teleconference.

13. General Report Requirements:

The Contractor(s) shall create and submit Status Reports and After-Action Reports to FEMA in order to assess the work performed under individual task orders, per the IDIQ Statement of Work (SOW) and that of the individual task order. The status reports are to be submitted on a weekly basis, per the period of performance of each individual task order. The after-action report is to be submitted after the conclusion of each individual task order’s period of performance. If a task order is created requesting a period of performance of less than 7 days, only an after-action report will be required.

14. Content of Status Report and After Action Report:

The FEMA, or Contractor designated, Project Manager shall provide a status report to the COTR and CO via electronic mail (email), on a weekly basis, throughout the period of performance of each individual task order. This report shall include, at a minimum, a summary of all Contractor(s) work performed under this SOW (and that of the individual task order), an assessment of additional requirements, schedule needs, schedule status, all ODCs utilized during the specified week and any concerns or recommendations that the Contractor(s) has for the upcoming week shall be included. The COTR shall provide the format for this report. The after-action report shall summarize all of the above information for the entire period of performance of the individual task order. The COTR shall provide the format for this report as well.

15. Licensing, Training, Certification (Staff):

The Contractor(s) shall ensure that all personnel deployed be properly licensed, trained, and certified per the Local, State, and Federal, laws and regulations for which the shelter resides.

Further clarification of these requirements can be found at the link provided below. The only personnel of the Contractor(s) that are authorized to work on the contract(s) are those that have successfully passed a background investigation.

http://www.bls.gov/oco/ocos326.htm http://www.bls.gov/oco/ocos326.htm�

16. Insurance, Bonding, and Licensing (Company):

The Contractor(s) shall ensure that it is fully licensed, insured, and bonded as per Local, State and Federal laws and regulations. This includes all deployed staff / personnel.

17. Schedule of Deliverables:

ITEM DELIVERABLE / EVENT DUE BY:

1. Status Reports Once a week while shelter is operating and Contractor personnel are on site.

2.. After Action Reports Provided one month after the Task Order period of performance ends.