Attachment_D_Past_Performance_Questionnaire_-_Inbound.pdf

Attachment D

Inbound Mail Operations

Past Performance Questionnaire

Your Name and Title:

Your Organization:

Your Telephone Number/Fax Number:

Your Email Address:

Contractor’s Name and Address:

Contract Number:

Contract Value (Base Plus Options) Contract Award Date:

Contract Completion Date:

Type of Contract:

Customer Contracting Officer’s Name and Telephone No:

Description of Requirement Being Evaluated:

RATING CATEGORIES:

N - Not Rated 1 - Unsatisfactory 2 - Fair 3 - Marginal 4 - Good

SEE END OF QUESTIONNAIRE FOR DEFINITION OF RATING CATEGORIES

To indicate your selected rating circle, highlight or bold and underline your selected rating for each question.

1. Quality of Supplies and Services Performed Overall Rating N 1 2 3 4

a. Your assessment of the quality of the contractor’s performance.

b. Contractor’s compliance with contract requirements and established procedures and protocols.

c. Contractor’s adherence/conformance to specifications and standards.

N 1 2 3 4

2. Timeliness of Performance Overall Rating N 1 2 3 4

a. The effectiveness of the contractor’s ability to meet milestones used to meet performance.

b. Contractor’s responsiveness to technical direction.

c. Was the contract completed on time?

3. Cost Control Overall Rating N 1 2 3 4

a. Assess the Contractor’s willingness and ability to manage the contract budget and control costs.

b. Were billings current, accurate, and complete?

4. Adequacy Staffing Overall Rating N 1 2 3 4

a. The Contractor’s ability to hire and retain the personnel necessary to perform the contract.

b. The extent to which personnel proposed for contract were actually employed to perform your contract effort.

5. Subcontract Management Overall Rating N 1 2 3 4

a. Management of subcontracting plan.

b. The extent subcontracting goals were met.

c. Was effective management and corporate oversight demonstrated.

6. Customer Satisfaction Overall Rating N 1 2 3 4

a. Contractor/Client relations during contract performance.

b. Would you recommend the award of similar contracts in the future?

Yes ____ No ____ Please explain

7. ADDITIONAL RELEVANT DATA

a. Has the contractor been issued any type of performance warning such as a cure notice or a show cause letter?

b. Have they been terminated for default by your organization or another organization that you are aware of?

c. If an award fee was used in this contract, what percentage of the available award fee pool was earned? ______%

Rating System: Use the following rating system to assess contractor performance:

Good: Based on Offeror’s Past Performance record, essentially no doubt exists that the Offeror will successfully perform the required effort and there is a low risk associated with the Offeror performing under this contract.

Fair: Based on Offeror’s Past Performance record, essentially some doubt exists that the Offeror will successfully perform the required effort and there is slight risk with the Offeror performing under this contract.

Marginal: Based on the Offeror’s Past Performance record, a large amount of doubt exists that the Offeror will successfully perform the required and there is a moderate risk associated with the Offeror performing under this contract.

Unsatifactory: Based on Offeror’s Past Performance record, extreme doubt exists that the Offeror will successfully perform the required effort and a there is a high risk associated with Offeror performance of this contract.

Not Rated: No relevant performance record is identifiable upon which to base a meaningful performance risk prediction. An information search was unable to identify any relevant past performance. This is neither a negative or positive assessment.