ATTACHMENT_2_Statement_of_Work_(Amendment_0001_to_solicitation).pdf

ATTACHMENT 2: DEPARTMENT OF HOMELAND SECURITY

STATEMENT OF WORK

FOR

AUTOMATED WEIGHT AND BALANCE SYSTEM SOFTWARE SUPPORT

1.0 GENERAL

1.1 BACKGROUND

The United States Coast Guard (USCG) is required to perform weight and balance support on each of its aircraft. Weight and balance is conducted using the Automated Weight and Balance System (AWBS) software, which can include an integrated aircraft specific Automated Form F (AFF). Aircraft weight data is entered into the AWBS software. The AWBS software calculates and stores weight and balance data necessary to complete weight and balance charts and forms for all aircraft. USCG aircraft weight and balance officials are charged with weighing and documenting all weight and balance data for USCG aircraft. USCG aircraft shall be weighed when any of the following conditions exist: at initial delivery to USCG inventory; following programmed depot maintenance; when major modifications or structural repairs are made that affect the weight and balance of the aircraft; when the calculated weight and balance data is suspected of being in significant error; whenever specified by Asset Computerized Maintenance System; and when unsatisfactory flight characteristics are reported which cannot definitely be determined as caused by faulty flight control system, improper loading, or error in weight and balance data and/or computations. Painting can drastically change aircraft weight and balance, therefore weight and balance is conducted on aircraft after stripping of paint and/or painting.

Proper weight and balance calculation ensures the aircraft will be flown within the approved center of gravity and weight limits and is critical for safety of flight.

In 2000, Lockheed Martin designed and developed the AWBS software. The Government purchased the software which is now utilized by all branches of the military. The AWBS software is used to maintain weight and balance records for both fixed and rotary wing aircraft.

The Government has unlimited rights for distribution and use of the AWBS computer program, however Lockheed Martin retains all data rights to the AWBS computer software (source code).

Lockheed Martin is the only company that can modify the AWBS program and update the source code which adds new features and is vital to aircraft safety. Lockheed Martin is the only company who has the AWBS program that includes the software which calculates all center of gravity limits, in-flight limits, and fuel weights and moments for the HC-130, MH-60, MH-65, C-27, and HC-144.

The USCG was a participant of the Joint Integrated Product Team along with the Air Force, Army, and Navy. Jointly, these services provided guidance and input to Lockheed Martin to certify the AWBS software provided the necessary weight and balance functions to aid the user in maintaining weight and balance records. The AWBS software was approved by the Aeronautical Systems Center located at Wright Patterson Air Force Base as the standard automated weight and balance software to be used by U.S. Government agencies and their contractors. Standardization of AWBS software across all U.S. Government agencies allows for interchange of aircraft records. The standardization of the software increases the accuracy and effectiveness and ensures Government aircraft are operating in a safe and efficient manner. Only the latest version of AWBS software is authorized for use. The Joint Integrated Product Team (comprised of representatives from the USCG, Air Force, Army, and Navy) meet annually to decide by vote the changes to be made to the AWBS software. Each agency decides when to release the latest version of AWBS software.

The AWBS software currently utilized by the USCG was designed to incorporate the USCG’s unique flight profile for each of its aircraft platforms. Over time, the limiting weight and balance factors have become more complex and many errors in interpreting the weight and center of gravity results have occurred. Increases in the number of weight limits, in-flight limits, tire limits, nose wheel steering limits, and fuel capabilities have compounded the problem. Multiple limits make identifying unsafe aircraft even more critical. The software calculates all center of gravity limits, in-flight limits, and fuel weights and moments. The software calculates the best and worst case scenarios including mission configurations of the specific Mission Design Series.

The software significantly reduces the chances of error in calculations and helps determine the aircraft will stay within safety limits throughout the duration of the flight.

Legacy attempts to piecemeal server and technical support have proven woefully inadequate and subjected operational units to revert to non-standardized and untested weight and balance computations, with widely disparate results. A lack of centralized server support, aligned with software help desk support, limits the data management application and program oversight.

These deficiencies, in addition to the USCG’s ongoing cyber security requirements, have placed weight and balance sustainment at risk of service wide failure.

The USCG has both fixed and rotary wing aircraft. The USCG currently operates a fleet of twenty-eight (28) C-130, eighteen (18) HC-144, fourteen (14) C-27, and two (2) C-37 fixed wing aircraft, and forty-six (46) MH-60 and one hundred (100) MH-65 rotary wing aircraft and supports all twenty-six (26) USCG Air Stations. These specialized, high demand aircraft currently enable the USCG to perform missions such as search and rescue, law enforcement, international ice patrol, marine environmental protection, and marine resource conservation.

With such a demanding tempo, aircraft condition and availability are essential to mission success. Fulfilling this requirement will continue to enhance the USCG’s ability to perform its mandated missions.

1.2 SCOPE

This Statement of Work (SOW) describes the requirements for engineering research, development, and technical services; support and sustainment; and configuration management and programmatic support to ensure system integrity, mission readiness, sustainability, reliability, and maintainability of the AWBS and AFFs.

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1.3 OBJECTIVE

The objective of this requirement is to procure AWBS software sustainment to include software upgrades and maintenance, software training, software server hosting services, and software help desk support as well as upgrade and sustain the current C-130 AFF, and design, develop, field and sustain new software AFF’s for the USCG’s other aircraft platforms as specified in accordance with this SOW.

Fulfilling this requirement will enable the USCG to utilize current and updated AWBS software and ensure aircraft weight is safe for flight and will remain safe during flight. This will guarantee that the USCG weight and balance technicians have the best and most accurate tools available; ensuring that safety of flight is first and foremost.

1.4 APPLICABLE DOCUMENTS

Document No. Revision Title Technical Order TO 1-1B-50 01 Aug 2015 Joint Service Technical Manual Aircraft Weight and Balance

TO-1C-130x-5-2 Varies C-130 Loading Data Manual

TO-1C-130x-9 Varies C-130 Cargo Loading Manual

Coast Guard Technical Order CGTO 1C-144A-1 01 Dec 2011 HC-144 Flight Manual

Coast Guard Technical Order CGTO 1C-144A-1-1 01 Aug 2010 HC-144A Flight Manual Performance Data

CGTO 1C-144A-5 20 Sep 2012 HC-144A Weight and Balance Manual

TO 1C-27J-1 31 Dec 2015 C-27J Flight Manual Technical Order TO 1C-27J-1-1 01 Oct 2012 C-27J Flight Manual Performance Data Technical Order TO 1C-27J-5-1 01 Oct 2012 C-27J Weight and Balance Manual

TO 1C-27J-9 01 Oct 2012 C-27J Loading Manual

CGTO 1H-60T-1 06 Oct 2014 MH-60T Flight Manual

CGTO 1H-60J-5 25 Oct 2005 HH-60J Weight and Balance Manual

CGTO 1H-65D-1 Pending MH-65D Flight Manual

CGTO 1H-65D-5 08 Aug 2014 MH-65D Weight and Balance Manual

1.4.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of the contract:

Air Operations Manual – Commandant Instruction COMDTINST M3710.1 (Series)

Aeronautical Engineering Maintenance Management Manual – Commandant Instruction COMDTINST M13020.1 (Series)

Aircraft Weight and Balance Process Guide – Coast Guard Technical Order CGTO PG-85-00-

Air Force Weight and Balance Technical Manual – Coast Guard Technical Order CGTO 01-1B-https://awbs.hill.af.mil/Login

2.0 SPECIFIC REQUIREMENTS/TASKS

For the entire duration of this contract, the contractor shall provide AWBS software sustainment to include: software upgrades and maintenance, software training, software server hosting services, and software help desk support. The AWBS and AFF software shall be designed to incorporate the USCG’s unique flight profile for aircraft platforms specified within this SOW.

The AWBS and AFFs software shall operate and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and be accessible via the Electronic Flight Bag (EFB) for use while away from home unit. The contractor shall ensure the AWBS software incorporates the latest Technical Order for each USCG aircraft platform. The AWBS software shall incorporate each aircraft configuration and any new or modified software and hardware technologies to increase effectiveness and performance of the software.

The Government will maintain Government purpose rights and unlimited usage of the AWBS software and USCG aircraft platform AFFs executable software.

https://awbs.hill.af.mil/Login

2.1 AUTOMATED WEIGHT AND BALANCE SYSTEM SOFTWARE SERVER

SETUP AND SUSTAINMENT

The contractor shall provide the most current AWBS software. The contractor shall integrate the AWBS software with USCG aircraft process to allow for all USCG aircraft records to be located on a central server. The AWBS software shall operate and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and be accessible via the EFB for use while away from home unit.

2.1.1 Upgrades and Maintenance

The contractor shall be responsible for providing all AWBS software and AFF maintenance. The contractor shall ensure the AWBS software incorporates the latest Technical Order for each USCG aircraft platform. The AWBS software shall incorporate each aircraft platform configuration and any new or modified software and hardware technologies to increase effectiveness and performance of the software.

The AWBS software shall operate and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and be accessible via the EFB for use while away from home unit.

2.1.2 Software Training

The contractor shall provide one (1) annual training session with a minimum of thirty (30) seats for training USCG personnel in AWBS and associated software. Upon completion of training the contractor shall issue a certificate of completion. The location of the training shall be determined by the contractor. The contractor shall coordinate the training with the Contracting Officer’s Representative.

2.1.3 Software Server Hosting Services

The contractor shall provide software server hosting services. The contractor shall be responsible for all development and computer program configuration which shall be performed by contractor personnel located at the contractor’s facility or other location as designated by the contractor. Computer program configuration and information shall be maintained along with distribution information through the Automated Weight and Balance website (https://awbs.hill.af.mil) hosted at the contractor’s facility or other location as designated by the contractor and maintained by the contractor.

2.1.4 Software Help Desk Support

The contractor shall provide AWBS software help desk support via phone and email Monday through Friday from 0800 – 1700 Mountain Standard Time. The contractor shall assist with questions regarding the latest upgrades and assist to resolve user encountered problems with

AWBS.

2.1.5 Software Online Help

The contractor shall upgrade the AWBS online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to AWBS and weight and balance concepts.

All Help information shall integrate into the newest AWBS system and shall be delivered with the software such that separate Technical Orders or Users Manuals are not required.

2.1.6 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS software meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.1.7 Software Distribution

The contractor shall distribute the AWBS executable program including AFFs for the USCG via the AWBS website including necessary installation instructions and deliver one (1) compact disc to the Contracting Officer’s Representative for installation on the USCG Network. Source code shall not be a deliverable.

2.2 TRAVEL

Contractor travel may be required to support this requirement. If travel is required, the contractor is responsible for making all necessary arrangements for its personnel.

2.2.1 Travel Reimbursement

All travel required by the Government outside the local commuting area(s) will be reimbursed to the contractor in accordance with the Federal Travel Regulations. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of the contract in accordance with Federal Acquisition Regulation Subpart 31.205-46. All costs incurred for lodging, meals, and incidental expenses required for tasks assigned under this contract shall be considered reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel. These rates can be found at http://www.gsa.gov/portal/content/104877.

The contractor shall be responsible for obtaining Contracting Officer’s Representative written approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event using the travel request form found in Attachment 4, PRIOR to the start of any required travel, unless otherwise directed by the Contracting Officer. The USCG will inform the contractor of any requirements pertaining to the trip (i.e., air or rental car, travel dates, etc.).

Travel completed without prior Contracting Officer approval or travel that differs from what has been authorized by the USCG will not be reimbursed.

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2.2.1.1 Air Travel

The contactor shall be reimbursed for Air Travel at the actual cost of the airfare. The contractor shall utilize the lowest available commercial discount airfare. Other than the lowest available commercial discount airfare may be reimbursed if the contractor can demonstrate real cost savings to offset any increased airfare cost (e.g., shorter trip duration resulting in hotel, per diem, rental car or other cost). In no event will such payments exceed the rates of common carriers.

The Government will only authorize flights utilizing coach class, no upgrades will be authorized.

The contractor is only authorized baggage fees for one (1) checked bag that falls within the airlines standard weight category. Payment for excess or overweight bags will only be authorized with the USCG’s approval.

2.2.1.2 Rental Car

When a rental car is determined necessary, the contractor shall be reimbursed for the actual cost of the car. Original receipts for all rental car expenses to include gas, bridge or road tolls, etc.

shall be provided.

The rental car classes allowed for each trip, unless otherwise approved by the USCG, are as follows:

Two (2) or less travelers – Small (compact or economy) Up to four (4) travelers – Medium (intermediate or full-size)

The rental car class requirements can be waived if a larger class than specified is the same cost or less expensive.

2.2.2 Privately-Owned Conveyance (POV)

When transportation by POV is more cost effective, the contractor shall be paid on a mileage basis not to exceed the applicable Government transportation rates applicable at the time of travel. Authorization for the use of POV shall be the actual distances traveled (by the most direct route) from the traveler’s regular worksite.

2.2.3 Per Diem

Per diem to include the cost of lodging, meals, and incidental expenses shall be paid in accordance with Federal Acquisition Regulation 31.205-46 (a) (2) and (3). The authorized per diem rate shall be the same as the prevailing per diem in the worksite locality. The applicable rate is authorized at a flat 75% on the day of departure from traveler’s home or local office, and on the day of return. Receipts for meals and incidental expenses are not required.

2.2.4 Lodging

The published lodging rate for a locality includes the basic room cost. Original receipts, including traveler’s name and date of stay shall be required for such lodging. Lodging taxes are reimbursable as a miscellaneous travel expense limited to the taxes on reimbursable lodging costs. No personal telephone calls or in-room movies will be authorized. In accordance with Federal Acquisition Regulation 31.205-46 (a) (3), reimbursement above the maximum lodging rate may be authorized in certain instances.

2.2.5 Travel Invoicing

To be reimbursed for travel, the contractor shall invoice for travel during the month the travel is completed or the month immediately following. Travel shall be reimbursed on a cost basis exclusive of any fee including but not limited to General and Administrative costs. The contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. The documentation shall include, but is not limited to, legible copies of all receipts on letterhead (such as lodging, car rental, airline tickets, parking, tolls, etc.).

2.3 AUTOMATED FORM F FOR HC-130 UPGRADE

The contractor shall research the requirements for re-hosting the C-130 AFF. The contractor shall re-host the C-130 AFF from the laptop to operate and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and be accessible via the EFB for use while away from home unit.

The AFF shall include but is not limited to the following features:

• Cargo and Loading – Planning for the optimal center of gravity.

• Mission Critical Values

• Mission

• Crew and Crew Bags

• Operating Weight and “Stewards” Equipment

• Operating Weight and Emergency Equipment

• Operating Weight and Extra Equipment

• Fuel – Standard and Non-standard

• Passengers (PAX)

• Limits

• Loadmaster Tools o Remarks and signatures o Cable pull o Cargo restraint and tie downs o Hazmat Segregation and Explosives Compatibility o Pneumatic tire o Steel Wheel and Hard Rubber tire o Pounds Per Square Inch (PSI) calculator o Desired Load Moment (DLM) / Desired Load Station (DLS) and load shift calculators o Arm / % Mean Aerodynamic Chord (MAC) conversion o Metric to Standard conversion o Quick reference lists o Help

2.3.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS and HC-130 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with USCG engineering authority.

2.3.2 Software Distribution

The contractor shall distribute the HC-130 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.3.3 Online Help

The contractor shall upgrade the C-130 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be delivered with the software such that separate Technical Orders or Users Manuals are not required.

2.4 AUTOMATED FORM F FOR MH-60

The contractor shall research the requirements for developing a MH-60 AFF.

The contractor shall design and develop a MH-60 AFF and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and

The AFF shall include but is not limited to the following features:

• Cargo and Loading – latitudinal and longitudinal center of gravity calculations

• Mission Critical Values – including weight limits and aerodynamic limits

• Mission

• Crew and Crew Bags

• Operating Weight

• Operating Weight and Search and Rescue Equipment

• Fuel – Standard and Non-standard

• PAX

• Limits

2.4.1 Integration and Test

contractor shall conduct a test program to ensure the AWBS and MH-60 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.4.2 Software Distribution

The contractor shall distribute the MH-60 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.4.3 Online Help

The contractor shall develop an MH-60 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.5 AUTOMATED FORM F FOR MH-65

The contractor shall research the requirements for developing a MH-65 AFF.

The contractor shall design and develop a MH-65 AFF and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and

The AFF will include but is not limited to the following features:

• Cargo and Loading – latitudinal and longitudinal center of gravity calculations

• Mission Critical Values – including weight limits and aerodynamic limits

• Mission

• Crew and Crew Bags

• Operating Weight

• Operating Weight and Search and Rescue Equipment

• Fuel – Standard and Non-standard

2.5.1 Integration and Test

contractor shall conduct a test program to ensure the AWBS and MH-65 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.5.2 Software Distribution

The contractor shall distribute the MH-65 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.5.3 Online Help

The contractor shall develop an MH-65 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.6 AUTOMATED FORM F FOR C-27

The contractor shall research the requirements for developing a C-27 AFF.

The contractor shall design and develop a C-27 AFF and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and be accessible via the EFB for use while away from home unit.

The C-27 AFF shall include but is not limited to the following features:

• Mission

• Crew and Crew Bags

• Operating Weight and “Stewards” Equipment

• Operating Weight and Emergency Equipment

• Operating Weight and Extra Equipment

• Fuel – Standard and Non-standard

• PAX

• Limits o Loadmaster Tools o Remarks and signatures o Cable pull o Cargo restraint and tie downs o Hazmat Segregation and Explosives Compatibility o Pneumatic tire o Steel wheel and hard rubber tire o PSI calculator o DLM / DLS and load shift calculators o Arm / %MAC conversion o Metric to standard conversion o Quick reference lists o Help

2.6.1 Integration and Test

contractor shall conduct a test program to ensure the AWBS and C-27 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.6.2 Software Distribution

The contractor shall distribute the C-27 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.6.3 Online Help

The contractor shall develop a C-27 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.7 AUTOMATED FORM F FOR HC-144

The contractor shall research the requirements for developing a HC-144 AFF.

The contractor shall design and develop a HC-144 AFF and be compatible with both Apple iOS and the latest Microsoft Windows (currently Windows 10) operating systems and devices being used by the USCG. Operating system devices include iPad, tablets, lap/desk top computers and

The HC-144 AFF shall include but is not limited to the following features:

• Mission

• Crew and Crew Bags

• Operating Weight

• Operating Weight and Emergency Equipment

• Operating Weight and Extra Equipment

• Fuel – Standard and Non-standard

2.7.1 Integration and Test

contractor shall conduct a test program to ensure the AWBS and HC-144 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.7.2 Software Distribution

The contractor shall distribute the HC-144 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.7.3 Online Help

The contractor shall develop a HC-144 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS and shall be delivered with the software such that separate Technical Orders or Users Manuals are not required.

2.8 HC-130 AUTOMATED FORM F SUSTAINMENT SUPPORT

The contractor shall provide sustainment and distribution support for the HC-130 AFF.

Sustainment support shall include but not limited to:

• Maintaining capability for the AFF to integrate with the Automated Weight and Balance System.

• Updating from the most current drawings and technical orders.

• Software/database shall be updated to correct anomalies and to incorporate changes to accommodate changing aircraft configurations, and/or aircraft load data and associated changes, technical order updates and new technologies.

• Annual release of an updated AFF.

2.8.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the HC-130 AFF meets the requirement of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.8.2 Software Distribution

The contractor shall distribute the HC-130 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.8.3 Online Help

The contractor shall upgrade the HC-130 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.9 MH-60 AUTOMATED FORM F SUSTAINMENT

The contractor shall provide sustainment and distribution support for the MH-60 AFF.

• Updating from the most current drawings and technical orders.

• Software/database shall be updated to correct anomalies and to incorporate changes to accommodate changing aircraft configurations, and/or aircraft load data and associated changes, technical order updates and new technologies.

• Annual release of an updated AFF.

2.9.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS and MH-60 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.9.2 Software Distribution

The contractor shall distribute the MH-60 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.9.3 Online Help

The contractor shall develop an MH-60 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.10 MH-65 AUTOMATED FORM F SUSTAINMENT

The contractor shall provide sustainment and distribution support for the MH-65 AFF.

• Updating from the most current drawings and technical orders.

• Software/database shall be updated to correct anomalies and to incorporate changes to accommodate changing aircraft configurations, and/or aircraft load data and associated changes, technical order updates and new technologies.

• Annual release of an updated AFF.

2.10.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS and MH-60 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.10.2 Software Distribution

The contractor shall distribute the MH-65 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.10.3 Online Help

The contractor shall develop an MH-65 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.11 C-27 AUTOMATED FORM F SUSTAINMENT

The contractor shall provide sustainment and distribution support for the C-27 AFF.

• Updating from the most current drawings and technical orders.

• Software/database shall be updated to correct anomalies and to incorporate changes to accommodate changing aircraft configurations, and/or aircraft load data and associated changes, technical order updates and new technologies.

• Annual release of an updated AFF.

2.11.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS and C-27 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.11.2 Software Distribution

The contractor shall distribute the C-27 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.11.3 AFF Online Help

The contractor shall develop a C-27 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS system and shall be

2.12 HC-144 AUTOMATED FORM F SUSTAINMENT

The contractor shall provide sustainment and distribution support for the HC-144 AFF.

• Updating from the most current drawings and technical orders.

• Software/database shall be updated to correct anomalies and to incorporate changes to accommodate changing aircraft configurations, and/or aircraft load data and associated changes, technical order updates and new technologies.

• Annual release of an updated AFF.

2.12.1 Integration and Test

The contractor shall develop internal test procedures for verifying system performance. The contractor shall conduct a test program to ensure the AWBS and HC-144 AFF meets the requirements of this SOW. The test program shall consist of: in-house testing; field testing; and user acceptance test coordinated with the USCG engineering authority.

2.12.2 Software Distribution

The contractor shall distribute the HC-144 AFF executable program for the USCG via the AWBS website with any necessary installation instructions. Source code shall not be delivered.

2.12.3 Online Help

The contractor shall develop a HC-144 AFF online Help menu to be compatible with the new Help and Manual system used for the latest version of AWBS. The contractor shall provide the most current information to assist with the latest upgrades to the AFF and weight and balance concepts. All Help information shall integrate into the newest AWBS and shall be delivered with the software such that separate Technical Orders or Users Manuals are not required.

3.0 OTHER APPLICABLE CONDITIONS

3.1 SECURITY

Contractor access to classified information is not currently required under this SOW. However, the Government at a later date may require all contractor personnel to have Secret Clearances.

Accordingly, all contractor employees provided for this requirement must be eligible for a Secret Clearance.

3.2 PERIOD OF PERFORMANCE

The period of performance for the contract is a one-year base period with four (4) one-year option periods as follows:

Base Year to be determined at the time of contract award Option Year One to be determined at the time of contract award Option Year Two to be determined at the time of contract award Option Year Three to be determined at the time of contract award Option Year Four to be determined at the time of contract award

3.3 PLACE OF PERFORMANCE

The primary place of performance will be the contractor’s facility with visits to various USCG Air Stations as needed. Visits to USCG Air Stations shall be approved in advance by the Contracting Officer’s Representative.

3.4 POST AWARD CONFERENCE

The contractor shall attend a Post Award Conference with the Contracting Officer and the Contracting Officer’s Representative no later than fifteen (15) business days after the date of contract award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract. The Post Award Conference will be held at the Government’s facility, located at 1664 Weeksville Road, Elizabeth City, North Carolina or via teleconference. The contractor shall provide an agenda at least five (5) business days prior to the Post Award Conference and shall provide minutes within fifteen (15) business days following the Post Award Conference.

3.5 SECTION 508 COMPLIANCE

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified:

3.5.1 Section 508 Applicable EIT Accessibility Standards

Code of Federal Regulations (CFR) 36 CFR 1194.21 Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement including but not limited to Government off-the-shelf and commercial off-the-shelf software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript (AJAX) and Extensible Markup Language (XML) then 1194.21 Software standards also apply to fulfill functional performance criteria.

36 CFR 1194.31 Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required

1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using

TTY.

3.5.2 Section 508 Applicable Exceptions

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

3.5.3 Section 508 Compliance Requirements

36 CFR 1194.2(b) (Government off-the-shelf and commercial off-the-shelf products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology in accordance with DHS MD 4010.2.

i. The parties acknowledge and agree that this is a contract for professional services and no EIT is procured or developed under this contract.

ii. The parties acknowledge and agree that the Contractor’s help desk telephone support does not have the ability to transmit and receive messages using TTY. The Contractor currently provides multi-modal technical support through unlimited telephone support, access to support resources on its World Wide Web site at www.sas.com/ts., and email, fax, and mail support. In addition, specific support staff members use assistive technologies, including the JAWS screen reader, to duplicate the customer experience and aide in troubleshooting accessibility anomalies reported.

Notwithstanding anything else herein to the contrary, this is the Contractor’s sole obligation with regards to any terms of the contract relating to accessibility.

iii. By way of clarification and for the avoidance of doubt, the provisions of this contract relating to accessibility are not applicable to any professional services provided under the contract.

http://www.sas.com/ts

4.0 GOVERNMENT TERMS & DEFINITIONS

4.0.1 Acronyms

AFF Automated Form F AWBS Automated Weight and Balance System DLM Desired Load Moment DLS Desired Load Station EFB Electronic Flight Bag MAC Mean Aerodynamic Chord PAX Passenger POV Privately-Owned Conveyance PSI Pounds per Square Inch SOW Statement of Work USCG United States Coast Guard

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will not furnish any resources to the contractor in support of this contract.

6.0 CONTRACTOR FURNISHED PROPERTY

The contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract.

7.0 GOVERNMENT ACCEPTANCE

Final inspection and acceptance will be performed by the designated Contracting Officer’s Representative.

8.0 GOVERNMENT ACCEPTANCE PERIOD

The Contracting Officer’s Representative will review deliverables prior to acceptance and provide the contractor with an email that provides documented reasons for non-acceptance. If the deliverable is acceptable, the Contracting Officer’s Representative will send an email to the contractor notifying it that the deliverable has been accepted.

The Contracting Officer’s Representative will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the contractor’s accepted quote. In the event of a rejected deliverable, the contractor will be notified in writing by the Contracting Officer’s Representative of the specific reasons for rejection. The contractor shall have an opportunity to correct the rejected deliverable and return it per delivery instructions.

The Contracting Officer’s Representative will have ten (10) business days to review deliverables and make comments. The contractor shall have ten (10) business days to make corrections and redeliver.

The contractor shall be responsible for timely delivery to the Government as established in the contract. The contractor shall have 365 calendar days to deliver after receipt of order.

9.0 INVOICES

Unless otherwise specified, the contractor’s invoice shall be submitted in accordance with FAR 52.212-4 to the designated billing office for payment as noted below. The contractor shall also submit copies to the Contract Specialist. The final invoice submitted under the awarded contract, shall be clearly marked and labeled as the final invoice. The contractor is HIGHLY encouraged to submit invoices electronically to ALC-Fiscal@uscg.mil.

Chief, Fiscal Branch

USCG ALC

Fiscal Branch, Bldg. 63 1664 Weeksville Road Elizabeth City, NC 27909 Contract Number: (To be assigned at award) Task Order Number: (To be assigned at time of issuance)

All payments will be made electronically in accordance with FAR 52.232-33. The invoice will not be approved until all items have been received and accepted.

10.0 DELIVERY

Delivery shall be made within one (1) year from the issuance of the task order.

mailto:ALC-Fiscal@uscg.mil