Attachment_4_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

IQP IDIQ 2017

For: CG-751 Individual Qualification Program IDIQ Contract Contract Number: #### Contract Description: The purpose of this IDIQ is to procure Contractor support services to provide a range of services which includes analysis, design, development, evaluation and implementation services for performance improvement products for the U.S. Coast Guard (USCG) Office of Cutter Forces (CG-751) for cutter individual qualification programs (IQPs): Watchstation Qualification Standards (WQS), Personnel Qualification Systems (PQS), and Job Qualification Requirements (JQR) Contractor’s name: TBD (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Jackson McClam Organization or Agency: Commandant (CG-9123) Telephone: (202) 475-3410 Email: Jackson.McClam@uscg.mil

Attachment #4 mailto:Jackson.McClam@uscg.mil

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: Mrs. Brittany N. Hester Telephone: (202) 372-2340 Email: Brittany.N.Hester@uscg.mil

3. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary, paragraph 24 in the Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

4. INCENTIVES.

N/A. This is a Firm Fixed Price contract.

5. METHODS OF QUALITY ASSURANCE SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. The contractor is expected to be skillful in data collection techniques and conduct efficient and effective site visits. The COR may attend any or all meetings, interviews, and site visits involving USCG personnel. The COR will contract the Contract to discuss findings. No specific metrics apply.

b. PERSONNEL FEEDBACK. Throughout the project, the COR will seek feedback from USCG personnel on contractor performance including but not limited to professionalism, implementation of input, technical accuracy of content reviewed, quality of draft products, and other observations related to the completion of the projects. The COR will contract the Contract to discuss findings. No specific metrics apply.

c. FILE REVIEW. COR may randomly request copies of working documents or reports to determine progress toward milestones in the project plan and/or accuracy of monthly reports and check for initial quality. The COR will contract the Contract to discuss findings. No specific metrics apply.

mailto:Brittany.N.Hester@uscg.mil

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

6. QUALITY ASSURANCE SURVEILLANCE PLAN TABLE

Service Output Performance Objective Acceptable Quality

Level (AQL)

Method of Inspection

Positive Incentive Negative Inspection

Monthly Status Report 100% of reports contain all required information and accurately depict current status.

99% File review N/A Contract requirement.

Positive comments on contract closeout documents, such as past performance questionnaire.

$500 per occurrence

Completed IQP WQS products

Finished products contain sufficient detail in background knowledge, safety aspects, initial actions, and procedures to prepare watchstanders to competently stand watch under normal, off-normal, and emergency operating conditions.

100% File review, Direct observation, feedback

N/A Contract requirement.

Positive comments on contract closeout documents, such as past performance questionnaire.

Rejection of deliverables.

Other negative impacts TBD by the

KO.

Completed analysis report. Reports contain all required information and accurately depict current status. The contractor demonstrated due diligence in collecting, analyzing and utilizing extant data and information.

100% File review, Direct observation, feedback

N/A Contract requirement.

Positive comments on contract closeout documents, such as past performance questionnaire.

Rejection of deliverables.

Other negative impacts TBD by the

KO.

Completed design report. Reports contain all required information and accurately captures

100% File review, Direct observation, feedback

N/A Contract requirement.

Positive comments on contract closeout documents, such as past performance questionnaire.

Rejection of deliverables.

Other negative impacts TBD by the

KO.

Completed electronic flash cards

Flash cards contain accurate information, content focus is on highlighting and reinforcing key information from the subject matter (not just definitions).

90% File review, Direct observation, feedback

N/A Contract requirement.

Positive comments on contract closeout documents, such as past performance questionnaire.

Rejection of deliverables.

Other negative impacts TBD by the

KO.

7. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCELLENT: 5

Performance significantly exceeds contract requirements to the Government’s benefit.

VERY GOOD: 4

Performance exceeds contract requirements to the Government’s benefit.

GOOD: 3 Performance meets contractual requirements.

FAIR: 2 Performance is below contractual requirements.

POOR: 1

Performance is significantly below contractual requirements.

8. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other contractual actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager or on-site representative. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the CO.

9. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

Random assessments and reviews.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor to assess performance when a significant issue arises and shall provide a written assessment, as required.

Contracting Officer’s Representative

PERFORMANCE REPORT

1. CONTRACT NUMBER: <insert number>

2. Prepared by: (Name of COR) <insert name>

3. Date and time of observation:

4. Observation:

Prepared by: <Enter COR’s name>

Contracting Officer’s Representative Date

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Program Manager, Task Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Contracting Officer’s Representative Date

Received by:

Contractor Program Manager, Task Manager or Date on-site representative