Attachment_1a_PWS_IDIQ.pdf

Attachment 1a

SUPPORT SERVICES FOR THE U.S. COAST GUARD CG-751

Individual Qualification Programs

Performance Work Statement

1. GENERAL.

1.1. SCOPE. The purpose of this Indefinite Delivery Indefinite Quantity (IDIQ) contract is to procure Contractor support services to provide a range of services which includes analysis, design, development, evaluation and implementation services for performance improvement products for the U.S. Coast Guard (USCG) Office of Cutter Forces (CG-751) for cutter individual qualification programs (IQPs): Watchstation Qualification Standards (WQS), Personnel Qualification Systems (PQS), and Job Qualification Requirements (JQR).

In addition to developing or updating complete IQP modules, sustainment projects may include development of traditional and interactive study aids;

development, validation and production of knowledge tests; develop or update of technical and administrative manuals, user guides, assist with policy documents, and written correspondence and communication products; and completion of data entry, word processing, template reformatting and upgrades, and SharePoint related projects; IQP sustainment measures; and administrative work such as logistics, correspondence administration, and data management.

1.1.1. To accomplish the requirements of the IDIQ, the contractor shall perform thorough extant data reviews; gather and analyze information from end users, subject matter experts, accomplished performers, and other sources; analyze, validate and document performance requirements of the target audience; design new deliverables, revise technical content, and format materials which conform to USCG templates and software and hardware criteria; deliver electronic and hard copy contract deliverables; and accomplish various tasks using USCG software and systems.

1.1.2. Individual task orders with specific project scope, requirements, and evaluation criteria will be issued against the requirements of this IDIQ based on the priorities of CG-751 and availability of funding and other resources.

1.1.3. All work shall be completed in a manner which does not interfere with Cutter Operational commitments.

1.2. BACKGROUND. The USCG Office of Cutter Forces (CG-751)

Administration, Policy and Standards Division is responsible for providing the Cutter Community with administrative guidance, approved policy, and standards related to operations and performance of the Cutter and for Cutter personnel. The requirements set forth in this IDIQ cover tasks, projects and other initiatives required for meeting these responsibilities. A description of each type of IQP is provided below:

1.2.1. Personnel Qualification Standard (PQS) Program – The PQS

Program is a qualification process for officer, enlisted, government civilians, and contract civilian personnel. PQS is a tool used to certify that individuals have achieved a minimum level of competency prior to qualifying to perform specific duties. The PQS Program materials are limited to guides which outline required knowledge and performance elements. They do not provide the learner with instructions, visual aids, or other instructional resources. As explained in COMDTINST M3502-5B, Personnel Qualification Standard (PQS) Officer of the Deck (OOD) “PQS is not designed as a training program, but it provides many training objectives.” The PQS Program is not tied to civilian credentials. While PQS content and formatting is tailored for Coast Guard use, the OPNAVINST 3500.34 (series) Personnel Qualification Standards (PQS) Program provides general guidelines and procedures for PQS IQPs.

1.2.2. Watchstation Qualification Standard (WQS) Program – The WQS Program is the most robust of the three types of IQ Programs. Like PQS, WQS provides standards of performance for certification.

However, unlike PQS, for each knowledge element, system, and performance, WQS provides the learner with detailed information and instructional content. This includes key information such as item specific references, warnings and safety considerations, and step by step instructions supplemented by graphics, diagrams, videos, or photos. The WQS Program materials include PQS-like sign off guides, which outline required knowledge and performance elements, as well as detailed study and reference material and databank of scenario-based content driven test questions. A printable copy of the electronic study material is a required part of the overall WQS package.

1.2.3. Job Qualification Requirement (JQR) Program – The JQR Program provides the flexibility to satisfy a specific qualification requirement where no WQS or PQS content exists. When a qualification requirement shortfall exists, JQRs are developed to fulfill immediate qualification requirements. All locally generated JQRs are then forwarded to the Office of Cutter Forces for review and to be considered for inclusion in the IQ Program. JQRs not adopted shall be maintained as a local command standard; for example, knowledge of specific theater country studies or local chain of command reporting requirements. JQRs are very similar to PQS IQPs in content and format.

2. CONTRACTOR PERSONNEL.

2.1. KEY PERSONNEL. In addition to HSAR 3052.215-70, Key Personnel or

Facilities, the Contractor shall submit the written justification, no less than fifteen (15) business days in advance, to include the substitute’s name and qualifications which shall be equal or superior to those of the Key person being replaced. The Government will incorporate the names of Key personnel, in the contract and in each awarded Task Order, while maintaining the right to designate additional Contractor personnel as Key at the time of award.

2.1.1. Project Manager. The Project Manager shall be responsible for all Contractor work performed under this contract. The Project Manager is further designated as Key by the Government (See HSAR 3052.15- 70, Key Personnel or Facilities). The Project Manager shall be a single point of contact for the Contracting Officer (KO) and the Contracting Officer’s Representative (COR).

2.1.1.1 The name of the Project manager, and the name(s) of

any alternate(s) in order of precedence, who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor’s proposal.

During any absence of the Project Manager, one (1) alternate shall have full authority to act for the Contractor on all matters related to work performed under this contract.

2.1.1.2. The Project Manager shall be available to the COR via telephone between the hours of 0800 and 1700, Monday through Friday, Eastern Time, and shall respond to a request for discussion or resolution of project-related problems within 24 hours of notification.

2.1.2. Other Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in this contract. All Contractor employees supporting this contract shall be citizens of the United States. For IQP development contractor employees shall have basic knowledge of the subject matter of the target project. The contractor shall ensure efficient and effective internal quality assurance of technical content during the development and review process and eliminate reliance on government expertise for basic technical and instructional content.

2.2. Conflict of Interest. The Contractor shall not employ any person who is a former United States Coast Guard employee if that employment would, or would appear to cause a conflict of interest.

2.3. Employee Identification. Contractor employees visiting or working at

Government facilities shall comply with all personnel identification-related regulations, policies, and procedures applicable to the facility at the time of the visit, this includes all Government escort rules and requirements.

2.3.1. While on-site at USCG Headquarters, Contractor employees shall wear a Government issued identification badge at all times. Before starting work onsite, the Contractor shall submit a visit access request, including all supplemental documentation to the Coast Guard Base National Capital Regions Command Security and Safety office for all employees supporting this effort.

2.3.2. Contractor employees supporting this task order may be required to obtain a Common Access Card (CAC) in order to gain access to the Coast Guard Headquarters computer systems and St. Elizabeth’s campus. To be eligible to apply for a CAC, the Contractor employee must have all the following completed and on record with the USCG Security office: a valid National Agency Check with Inquiries (NACI) background or active security clearance investigation and a recent FBI fingerprint card. In order to be issued a new CAC card, all previously issued CAC cards must be inactive and returned to the issuing agency.

2.3.3. The Contractor shall provide required information from the

Contractor employees necessary for obtaining a CAC.

Completed forms and information shall be submitted as directed by the COR. Contractors are responsible for the accuracy and completeness of the information submitted and for any liability resulting from the Government's reliance on inaccurate or incomplete information.

2.3.4. Contractor’s employees who are declined a CAC are

ineligible to perform work that requires a CAC under this task order. When an employee with a CAC is no longer performing work under this task order, the Contractor shall notify the COR on the same day the employee stops working and shall deliver the CAC to the COR within seven (7) calendar days after such notification.

2.3.5. When Government issued identification badges are not

required or available, Contractor employees shall wear an identification badge that, at a minimum, displays the name of the Contractor’s company, Contractor employee’s name, employee’s photograph, and security clearance level, and badge expiration date. Visiting Contractor employees shall identify themselves as contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

2.4. Employee Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of military uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor’s employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security, or the U.S. Coast Guard.

2.5. Removing Employees for Misconduct or Security Reasons. The

Government may, at its sole discretion, direct the Contractor to remove any Contractor’s employee from Government property for misconduct or security reasons. Removal does not relieve the Contractor of delivering the products or services required under any contract awarded. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove a Contractor’s employee.

2.6. The Contractor shall not have direct contact with Government personnel (ship’s crews, training teams, etc.) without the express knowledge and consent of the COR. The COR shall be copied on and given the opportunity to provide input on all correspondence between the Contractor and other Government personnel.

2.7. Contractor personnel providing support services for this contract may need a secret clearance for future task orders, but it is not required at this time. The Operational Security (OPSEC) plan described in section 2.8 will be revised and resubmitted if required.

All services provided shall be in compliance with DHS MD-4300A (Series) Policy Guide for Sensitive Systems which is available online or at Contractor's request.

2.7.1. In performance of this order the Contractor assumes the responsibility for protection of the confidentiality of all

Government records and protected data provided for performance under the order and shall ensure that all work performed by any sub-contractor is subject to the disclosure restrictions set forth within the SOW and all subcontract work be performed under the supervision of the Contractor or their employees.

2.7.2. The Contractor shall ensure that all Contractor personnel having access to business sensitive information sign a non-disclosure agreement (DHS Form 11000-6) and provide it to the COR and KO. Any contractor personnel’s failure to safeguard information from unauthorized disclosure or dissemination may result in that employee’s removal from work on this contract.

2.8 Security Deliverables. The contractor is responsible for controlling and safeguarding FOUO information in accordance with DHS MD 11042.1, "Safeguarding SBU/FOUO information." Contractor shall provide an OPSEC Plan detailing how Sensitive but Unclassified/For Official Use Only material will be handled, discussed, disseminated and protected by their employee within 45 days after contract award.

3. PERIOD OF PERFORMANCE. . The Period of Performance shall be a base period of one year from the date of award with four (4) one year option period.

4. PLACE OF PERFORMANCE. The place of performance is task order specific. The primary place of performance for IQP development will be the Contractor’s offices. Secondary places may include training or meeting sites and Government locations. The primary place of performance for IQP sustainment will be the U.S. Coast Guard Headquarters Building at the Department of Homeland Security’s St. Elizabeth facility located in Anacostia area at 2703 Martin Luther King Jr Ave. SE, Washington, DC 20593, or with a signed telework agreement and approval of the COR, the contractor’s home of record or telework site, per Section 6 of this PWS.

Travel requirements are addressed in Section 7. Travel.

5. HOURS OF OPERATION. Contractor personnel shall generally perform all work between the hours of 0700 and 1900, Monday through Friday (except Federal Holidays). However, there may be occasions when Contractor’s personnel shall be required to work other than normal business hours, including weekends and holidays, to fulfill the requirements of this contract.

Any deviation from the standard schedule shall have prior written approval from the COR.

TELEWORK. At the express written authorization of the COR, the contractor may engage in teleworking in performance of the requirements. This authorization can be for individual days, or as broadly as authorized. A copy of this written authorization must be forwarded to the Contracting Officer. The Contractor shall be responsible for all costs associated with teleworking. Any Government Furnished Resources, such as laptops, shall follow all regulations for Government Furnished Resources. These resources shall be returned to the Government without defects. It is solely the COR's discretion to distribute Government Resources for telework purposes. The Contractor shall use Government furnished resources only for the performance of work under any resulting task orders, and shall be responsible for returning all Government furnished resources in good working condition, subject to normal wear and tear.

6. The Contractor is solely responsible for costs such as internet access, and any and all overhead that may be required for teleworking. Remote access or teleworking to Coast Guard systems is at the sole convenience of the Government and may be terminated without cause at any time at the Coast Guard's discretion without consent of the Contractor. It remains the responsibility of the Contractor to fulfill the requirements whether physically on-site or teleworking. The Contractor shall manage their employees to the same degree as if they were physically working on-site. This includes management, performance, and security concerns. In the event that there is a discrepancy between the telework agreements and this section, this section shall take priority unless the agreement is more restrictive.

7. TRAVEL. Contractor travel beyond the minimum local commuting area of 50 miles from the primary place of performance will be required to support this Contract. The Government will not reimburse the Contractor for travel to the primary place of performance. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations (FTR). In this contract, the local commuting area is defined as a temporary duty outside of the "primary place of performance", but within the vicinity surrounding it; and if the site is a minimum driving distance of less than 50 miles, by the most direct route, from the primary place of performance, the site is considered to be a part of the local commuting area. The Contractor shall be responsible for obtaining approval (electronic mail is acceptable) from the Contracting Officer for all reimbursable travel to include a budgeted amount in advance of each travel event.

7.1 Travel locations or Limitations. Travel may be required for some or all of the projects and requirements listed in this PWS. Travel locations might include but are not limited to the following:

7.1.1 USCG HQ, Washington DC

7.1.2 Baltimore, MD

7.1.3 Yorktown, VA

7.1.4 Portsmouth, VA

7.1.5 Miami, FL

7.1.6 Galveston, TX

7.1.7 Seattle, WA

7.1.8 Alameda, CA

7.1.9 San Diego, CA

7.1.10 Boston, MA

7.1.11 New London/New Haven, CT

7.1.12 Cheboygan, MI

7.1.13 Other government facilities and Cutter homeports

8 GENERAL REQUIREMENTS FOR DELIVERABLES AND

DOCUMENTATION.

8.1 The Contractor shall provide all written documentation and deliverables in electronic format with read/write capability using applications that are compatible with Coast Guard Standard Workstation (Windows VISTA and Microsoft Office 2007 applications) and in a final form ready for end user deployment.

8.2 Drafts and deliverables shall be written in English and quality checked by the contractor prior to requests for government reviews to ensure they are free of grammatical and typographical errors, and are formatted as required. Any material submitted for review or approval which contains a significant number of errors shall be returned to the Contractor for correction without diminishing the time allocated for government review and without cost to the government if an extension to the contract/deliverable dates is required as a result.

8.3 Tasks which apply to all cutters shall be logically organized and identified as common (non-cutter specific) content with cutter platform specific information noted. At a minimum, for each platform the IQP modules shall

8.3.1 Address all relevant KSAs contained in relevant Navy PQS.

8.3.2 Satisfy the required competencies and knowledge, understanding and proficiencies (KUPs) of relevant STCW Codes as outlined in the Navigation and Vessel Inspection Circulars (NVICs).

8.3.3 Include relevant sections of the most recent version of the Ship’s Control and Navigation, NAVEDTRA 43492-2 (series), if applicable to the project, and other applicable references identified during the analysis phase.

8.3.4 Include all KUPs necessary for full and competent

watchstanding in normal, off-normal, and emergency situations.

8.3.5 Include all KUPs necessary for full and competent participation in relevant drills and exercises for the Cutter platform, including BECCEs.

9 GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN (QASP).

The Government will establish a QASP for each performance-based contract. The purpose of a QASP is to facilitate the Government’s evaluation of the Contractor services described in each contract. The QASP will be part of each task order as applicable.

9. PERFORMANCE REQUIREMENTS SUMMARY. This requirement is performance based, and includes a Performance Requirements Summary (PRS). In general, the PRS sets forth the expected outcomes (objectives) of this contract, the service(s) required of the Contractor to achieve the objectives, a performance standard per outcome, and a mitigation plan in the event the Contractor does not meet the performance standard. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

10. INTELLECTUAL PROPERTY. All documentation, photography, electronic data, and information collected by the Contractor, and entered into or generated in support of this contract, shall be considered Government property and shall be returned to the Government at the end of the performance period.

11. PROTECTION OF INFORMATION. All information provided by the

Government and material developed for the US Coast Guard shall be considered sensitive in regard to Force Protection of US Coast Guard assets. This information shall not be posted in view of non US Government Employees of members. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulations.

12. SECTION 508 COMPLIANCE. Accessibility Requirements (Section

508). Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

a. All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified:

b. Section 508 Applicable EIT Accessibility Standards. 36 CFR

1194.21 Software Applications and Operating Systems, applies

to all EIT software applications and operating systems procured or developed under this work statement including but not limited to GOTS and COTS software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

c. 36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript and XML (AJAX) then 1194.21 Software standards also apply to fulfill functional performance criteria.

d. 36 CFR 1194.24 Video and Multimedia Products, applies to all video and multimedia products that are procured or developed under this work statement. Any video or multimedia presentation shall also comply with the software standards (1194.21) when the presentation is through the use of a Web or Software application interface having user controls available.

e. 36 CFR 1194.31 Functional Performance Criteria, applies to all

EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

f. 36 CFR 1194.41 Information Documentation and Support applies to all documents, reports, as well as help and support services.

To ensure that documents and reports fulfill the required 1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

g. Section 508 Applicable Exceptions. Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

h. Section 508 Compliance Requirements. 36 CFR 1194.2(b)

(COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meets some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHS MD 4010.2.

i. All tasks for testing of functional and/or technical requirements shall include specific testing for Section 508 compliance, and must use DHS Office of Accessible Systems and Technology approved testing methods and tools. For information about approved testing methods and tools send an email to accessibility@dhs.gov.

13. GOVERNMENT TERMS AND DEFINITIONS.

a. AP - Accomplished Performer

b. SME – Subject matter expert

c. ATG - Afloat Training Group

d. COMDTINST - Commandant Instruction

e. UW - Underway

f. SEOPS - Special and Emergency Operations and Procedures

g. COR - Contracting Officer Representative

h. EO - Enabling Objective

i. WQSB - Watch, Quarter, and Station Bill

j. KO - Contracting Officer

k. KSA - Knowledge, Skills, and Abilities (or Aptitude)

l. OOD - Officer of the Deck

m. PRS - Performance Requirement Summary

n. PWS - Performance Work Statement

o. WQS - Watchstation Qualification Standards

p. TPO - Terminal Performance Objective

q. STCW – Standards of Training, Certification, and Watchkeeping

r. OICEW – Officer in Charge of an Engineering Watch

s. RFPEW - Ratings Forming Part of an Engineering Watch

14. GOVERNMENT FURNISHED RESOURCES AND INFORMATION. The

Government will not provide the workspace, equipment, and supplies necessary to perform any portion of Contractor services required for this contract unless specifically stated otherwise.

a. The Contractor shall use Government furnished property only for the performance of work awarded under this requirement, and shall be responsible for returning all Government furnished property in good working condition subject to normal wear and tear.

b. The Government will provide the following resources and information to the contractor conducting IQP sustainment at the primary work location under this contract:

Workspace/Cubicle Coast Guard Standard Workstation General Office Supplies

c. The Contractor shall use Government furnished facilities, resources, equipment and supplies only for the performance of work under this contract, and shall be responsible for returning all Government furnished facilities, resources, and equipment in good working condition, subject to normal wear and tear. The Contractor shall use Government furnished information, data and documents only for the performance of work under this contract, and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the contract. The Contractor shall not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

The Contractor shall use USCG furnished resources only for the performance of work under this contract, and shall be responsible for returning all USCG furnished resources in good working condition, subject to normal wear and tear.

14.1 CONTRACTOR FURNISHED PROPERTY. The Contractor shall

furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in this PWS.

15. REQUIREMENTS.

i. The contractor shall create or review, update, correct, and validate existing USCG and US Navy/Department of Defense IQPs and deliver finished products for use by USCG cutter crewmembers. Requirements may include any activity mentioned in 1.1, Scope. Most WQS modules contain both common and cutter-specific content. Common content is static information such as best practices and procedures, meant to be standardized across all platforms (for example, fire tetrahedron).

Cutter-specific information and procedures are unique to one or more platform and/or class (ex: location of fire alarm panel). The contractor shall provide study material in electronic and printed form; performance signoff guides, and test questions for each platform listed below.

Each platform shall receive WQS modules which are either “free-standing” [in separate files or CDs] or packaged together if approved by the COR. All platforms shall receive WQS material which includes both common and platform-specific content.

PLATFORM LIST

TYPE LENGTH CLASS

WAGB 420

WAGB 399

WLBB 240

WMSL 418

WHEC 378

PLATFORM LIST

TYPE LENGTH CLASS

WMEC 282

WMEC 270 (A,B)

WMEC 210 (A,B)

WIX 295

WLB 225 (A,B)

WLM 175

WPC 154

WTGB 140

WPB 110 (A,B,C)

WPB 87

WLI 100 (A,C)

WLI 65

WLIC 75 (A,B,D)

WLIC 100

WLIC 160

WLR 65

WLR 75 (C,D,E,F)

WYTL 65 (A,B,C,D)

Total

b. IQP products are described in section, 1.2 of this PWS and may include but are not limited to one or more of the following projects:

i. UPDATE Damage Control (DC) WQS. The Contractor shall update/revise existing USCG DC IQP modules which may require format changes and shifts in content from one IQP module to another. Projects may include one or more of the following:

1. Basic DC Communications WQS

2. Basic First Aid WQS

3. Basic Firefighting WQS

4. Fire Watchstander WQS

5. Basic Chemical, Biological, and Radiological (CBR) Defense

WQS

6. Basic Damage Control WQS

7. Advanced Damage Control WQS

8. Team Leader WQS

9. Advanced CBR Defense WQS

10. Advanced First Aid/Stretcher Bearer WQS

11. Aqueous Film Forming Foam (AFFF)/Transfer Station

Operator WQS

12. Repair Party Investigator WQS

13. Scene Leader WQS

ii. DEVELOP DC WQS, PQS, or JQR. The Contractor shall create USCG Damage Control IQPs for topics covered in US Navy Damage Control PQS modules, which may require format changes and shifts in content from one IQP module to another.

1. Create WQS module (TBD)

2. Create PQS module (TBD)

3. Create JQR module(TBD)

iii. UPDATE MISC WQS. The Contractor shall update/revise USCG miscellaneous IQP, which may require format changes and shifts in content from one IQP module to another.

1. Oxy Fuel Torch Operator WQS

2. Chainsaw Brushcutting Operator WQS

3. P-100 Pump Operator WQS

iv. DEVELOP MISC WQS, PQS or JQR.

1. Create WQS module (TBD)

v. UPDATE OPERATIONS WQS, PQS, or JQR. The contractor shall update/revise USCG Operations IQPs, which may require format changes and shifts in content from one IQP module to another. Projects may include one or more of the following:

1. Lookout WQS

2. Helmsman WQS

3. Lee Helmsman WQS

4. Aft Helmsman WQS

5. Master Helmsman WQS

6. Quartermaster of the Watch (QMOW) WQS

7. Inport Officer of the Deck WQS

8. Underway Officer of the Deck WQS

9. CIC Watchstander WQS

10. CIC Supervisor WQS

11. Boatswains Mate of the Watch (BMOW) WQS

12. Gangway Petty Officer of the Watch (GPOW) WQS

13. Security Watch WQS

14. WLB Rigger WQS

15. WLB Crane A Operator WQS

16. WLB Crane B Operator WQS

17. WLB Buoy Deck Supervisor WQS

18. WMSL Security Watch WQS

19. WMSL Gangway Petty Officer of the Watch (GPOW) WQS

20. WMSL Boatswain Mate of the Watch (BMOW) WQS

21. Ship Helicopter Operations PQS

22. Other IQP module (TBD)

vi. DEVELOP OPERATOR WQS, PQS or JQR. The

Contractor shall:

1. Create WQS module (TBD)

vii. UPDATE ENGINEER WQS, PQS or JQR. The Contractor shall update/revise USCG Engineer IQPs, which may require format changes and shifts in content from one IQP module to another.

1. Update WQS module (TBD)

2. Update PQS module (TBD)

3. Update JQR module(TBD)

viii. DEVELOP ENGINEER WQS, PQS or JQR. The contractor shall:

1. Create WQS module (TBD)

ix. IQP CONVERSION. The Contractor shall convert existing materials from one type of IQP to another.

1. PQS to WQS module (TBD)

2. JQR to PQS module (TBD)

x. STUDY AID DEVELOPMENT.

1. The contractor shall develop flash cards. The contractor developed flash cards shall be provided in editable format and in print ready formats.

2. The contractor shall develop electronic flash cards.

Flash cards shall be provided in editable format and format ready for use/deployment to end users.

xi. TEST DEVELOPMENT. The contractor shall develop scenario-based knowledge test(s) for one or more IQP

xii. EDITING/DOCUMENT DEVELOPMENT. Documents shall be provided in editable and print-ready formats by the Contractor..

1. The Contractor shall convert pdf of WQS screenshots to condensed print-ready book.

2. The Contractor shall assist the Individual Qualification Program Manager in the Development of handbook(s), flyer(s), desk guide(s) or other Program related documents.

xiii. The Contractor shall provide template reformatting and upgrades for one or more WQS module (TBD)

xiv. The Contractor shall provide editing, updating, or uploading support to USCG Sharepoint IQP site.

xv. Program Logistics

1. The Contractor shall assist in coordinating meetings including all logistics, travel, reservations, and required paperwork

xvi. The Contractor shall assist in Correspondence development and administration

1. The Contractor shall assist in Monitoring inboxes and drafting appropriate/required responses

2. The Contractor shall assist in Drafting various program-related documents which may include memos, flyers, powerpoint slides, white papers, announcements, articles and desk guides

xvii. Data management

1. The Contractor shall assist in collecting, categorizing, disseminating feedback from the fleet

2. The Contractor shall assist in maintain internet/intranet library

3. The Contractor shall assist in -processing large volumes of data and perform data reduction and editing

c. METHODOLOGY. The Contractor shall use U.S. Coast Guard approved performance based learning methodology to the satisfaction of the Government representative. Relevant U.S.

Coast Guard Training System Standard Operating Procedures (SOPs) will be provided upon request. NOTE: Specific references shall be cited when information contained in IQPs is tied to a legal requirement, U.S. Navy or U.S. Coast Guard directive, regulation, policy, instruction, or standard.

d. All IQP materials including study materials, test questions and answers, and all supporting documentation shall be

UNCLASSIFIED

e. All IQP materials shall be provided in editable and final (print/end user deployment ready) formats.

f. The Contractor shall ensure all requirements as outlined in this

IDIQ and related task order are met and products and deliverable are compatible with USCG networks, system parameters, software, capability and capacity.

g. ANALYSIS REPORT. The contractor’s analysis is a critical phase of IQP creation. IQPs are built based on the output of the analysis. The contractor’s analysts shall give due diligence to collecting, analyzing and verifying information prior to initiating development. The contractor shall have the responsibility to conduct a thorough extant data review.

i. The contractor shall create an analysis report for each IQP module to ensure accuracy and completeness before full scale design and development is undertaken. The analysis report shall include data collection methodology and sources (persons and documentation).

ii. The contractor’s data collection methodology shall include list of extant data reviewed, format used for data collection and validation by accomplished performers and subject matter experts (interview, focus group, email or telephone call, etc.). The contractor shall conduct site visits and/or hold face to face meetings with accomplished performers and subject matter experts for data collection.

iii. The contractor’s extant data review shall at a minimum, include relevant

Navy, Army and Coast Guard doctrine; Coast Guard drill sheets, checklists, job aids, etc; relevant course curricula from government and commercial sources; relevant certification/qualification requirements (ex:

STCW); manufacturers technical manuals if available; and existing JQRs, PQS and WQS.

h. DESIGN DOCUMENT. The contractor’s final IQP deliverables shall be fully functional on the USCG Portal and when downloaded on existing USCG laptops and desktops. The final IQP deliverables shall be fully editable by USCG administrative staff. The contractor shall deliver a Design Document which lists all material to be addressed in the WQS, as validated by the Analysis. The Design Document shall list all software including versions, to be used to develop all elements of the IQP package(s); a description of the editing process; and the knowledge and/or training reguired to be able to edit the final product(s) Proprietary software shall not be used for development or required for using or editing the final product(s).

The final IQPs products shall account for the technology available to learners' and allowed by the USCG and shall be completely functional within those parameters.

i. PERFORMANCE SIGNOFFS GUIDES. IQPs include Practical performance examination guides are based upon the requirements of the Watchstation, duty area, or function. WQS guides provide both the candidate and assessor with objective performance evaluation criteria. Performance evaluation criteria, or specifications of minimum standards of competence, provide the means for an assessor to judge whether or not a candidate can perform the related tasks, duties and responsibilities.

i. The contractor shall ensure the guides are written from the perspective of the evaluator. The Guides shall provide the evaluator with clearly written performance statements, which include a specific description of the action(s) to be performed and measurable, objective pass/fail evaluation criteria for each task being observed.

ii. The contractor shall ensure the Guides contain a clear description of the circumstances and conditions under which the learner performance will be evaluated including the tools, materials, and equipment which will be available to the performer during the examination. In the absence of safety concerns or other limitations, the evaluation scenario will take place in the actual performance environment and emulate real-life performance challenges.

iii. The contractor shall ensure that the Practical Performance Examination

Guides include prerequisites, instructions for the assessor, objective performance criteria, and an area for signatures and shall be delivered in a format consistent with Navy PQS requirements or a format approved by the COR.

iv. All documents shall be submitted in an editable format and in a “print ready” pdf and shall indicate specific project, version and date.

j. STUDENT LEARNING MATERIALS (WQS IQPs Only). Student Learning materials are one of the key deliverables for WQS creation or update. The Contractor shall deliver student learning materials as outlined in the scope and Requirements sections of this document.

i. The Contractor shall ensure that student learning materials contain explicit duty areas, tasks/terminal performance objectives for each watchstation. These tasks/TPOs shall be complete, and together address the entire scope of performance requirements for the special evolution module or watchstation analyzed.

ii. The Contractor shall write tasks/performance objectives according to commonly accepted practice (conditions, performance, and criteria) and USCG Standard Operating Procedures.

iii. The contractor shall provide student materials that contain sufficient detail, descriptions, and visual cues (taken from the perspective of the performer) to ensure clarity and comprehension and enable users to perform required tasks without the need for direction or assistance from other crewmembers.

iv. The contractor provided student materials shall be built into the existing WQS template or revised template approved by the COR.

Student materials shall list, by task, all tools, equipment, materials and supporting information needed for successful performance of that task as well as any hazards or necessary warnings. A sufficient number of knowledge checks shall be included throughout the WQS which highlight key aspects of each task or subject, with special emphasis on the material relating to safety hazards and critical procedures. Student materials shall be self-extracting and delivered on CD/DVD, see Hard Copy Deliverables section of this PWS.

TEST MATERIALS (WQS IQPs Only). Test Materials are intended to assess the performer’s retention of required information and his/her ability to apply it to real-life scenarios. The test questions contain a sufficient amount of and variety of questions to completely address all WQS content and allow users to select from three or more possible questions for each task to create multiple test versions.

The Contractor shall be responsible for writing all test questions. All test questions shall be clearly tied to one or more of the objectives contained in the student learning materials and all objectives shall have a sufficient number of test questions to verify mastery of all content, with a minimum of 3 per terminal performance objective/task. Test questions and answers shall be validated for clarity and accuracy by contractor learning specialists. The appropriate Coast Guard subject matter experts will review the questions for subject matter/technical accuracy.

v. .

vi. At a minimum, 50% of all test questions shall be scenario-based. The question shall provide the trainee with description of the scenario (for instance a situation which they are likely to encounter while on watch) and ask them to provide the appropriate response rather than require simple recollection of facts or data memorized from the study material, such as questions asking the individual for the correct definition of a term.

vii. Test questions written in multiple choice format shall have at a minimum, four (4) options from which to select.

viii. The Contractor shall deliver the test question databank in MS Excel and in a format compatible with QuestionMark software and shall be fully editable.

ix. The Government may request that the Contractor incorporate application of Sharable Content Object Reference Model (SCORM) and/or S1000D standards to IQP products.

16. REFERENCES.

a. Access to the following references will be provided within 5 days of the Contract Kickoff meeting if requested:

i. COMDTINST 3502.4 Cutter Training and Qualification

Manual

ii. COMDTINST 3502.5B Personnel Qualification Standard (PQS) Officer of the Deck (OOD)

iii. COMDTINST M16114.30 Boat Force Operations Personnel

Qualifications Standard (PQS)

iv. COMDTINST 5000.7A Shipboard Regulations Manual

v. COMDTINST M1510.2 EPME Manual

vi. NAVEDTRA 43119 Damage Control Performance Qualifications Standard

vii. U.S. Coast Guard Training System Standard Operating Procedures

Additional References. The following sites provide relevant information online.

viii. U.S. COAST GUARD NAVIGATION CENTER website :

http://www.navcen.uscg.gov/

ix. Navigation Rules Online:

http://www.navcen.uscg.gov/?pageName=navRulesContent

x. Navigation and Vessel Inspection Circulars:

http://www.uscg.mil/hq/cg5/nvic/subject.asp

xi. NAVRULES Frequently Asked Questions:

http://www.navcen.uscg.gov/?pageName=navRulesFAQ

xii. Navigation Regulations by Location:

http://www.navcen.uscg.gov/?pageName=searchRegs

xiii. NAVRULES Flashcards:

http://www.navcen.uscg.gov/?pageName=flashCards&aid=148&deck =navRules&rnd

xiv. U.S. Aids to Navigation System Guide:

http://www.uscgboating.org/ATON/index.html

xv. National Maritime Center website: http://www.uscg.mil/nmc/

xvi. OPNAVINST 3500.34 (series) Personnel Qualification Standards (PQS) Program

xvii. NAVEDTRA 43492-2 (series)

b. These references are provided for convenience to the contractor.

The contractor is required to seek all reference material necessary for through analysis of the watchstation requirements and development and delivery of performance support materials.

17. DELIVERABLES AS APPLICABLE TO INDIVIDUAL TASK ORDERS

The Contractor shall consider items in BOLD as having mandatory due dates:

a. The contractor’s project plan.

b. Analysis Report.

c. Design Document

d. Interim Electronic Deliverables: The contractor shall provide interim electronic deliverables to ensure that final deliverable is up-loadable, downloadable and functional.

e. Final “Hard copy” Deliverables.

All IQPs shall be delivered via CDs or DVD.

At a minimum, each IQP will have one or more discs containing all administrative and source files (copy of task order, invoices, photos, editable documents, monthly reports, analysis and design documents, file with disc labels, etc) and one or more discs containing only the final product(s).

For WQS IQPs, 4 CD/DVD sets shall be delivered as outlined below:

CD/DVD1) USCG Portal files. Includes electronic study materials, print-ready study materials, and print-ready performance signoff guides.

CD/DVD2) Test Questions CD/DVD3) Source Materials: Analysis Report, Design Document, CD Labels, Electronic WQS Sources (photos, graphics, reports, analyst notes, trip reports, etc), and word versions of deliverables as well as Print pdfs CD/DVD4) Self Extracting CD of electronic student learning materials.

The discs shall be printed with high quality, professional labels. ALL discs should be clearly labeled with (example):

Platform (FRC 154 or All Cutters) Subject (Ex: Basic Damage Control (DC) WQS (Modules 301-306) Version (Version 3) Release Date (July 2014)

Specific/descriptive content (ex: Portal files, Test databank, Source Files, , etc... or if it's the self extracting CD, "Insert this disk into your computer" statement)

PERFORMANCE REQUIREMENTS SUMMARY (PRS). This PRS outlines basic performance requirements for each task order. Further requirements may be added at the Task Order level.”

18. If the Contractor delivers product(s) which are considered suboptimal based on the criteria outlined in the PWS and/or the basic quality requirements stated below, the results may be reflected in the Contactor’s Past Performance Evaluation document.

a. Basic quality requirement: The Contractor shall analyze the

USCG Watch processes: gather and validate information on the world of work for the watchstanders; accurately capture information on fundamental required knowledge; relevant systems and equipment; all normal, off normal and emergency duties, tasks, and steps; safety hazards, relevant aspects of the performance environment, including performance scenarios which shall be recognized in order to trigger watchstander actions; determine and validate best practices; document the procedures in such a way that the novice performer understands the “what, when, how and why” of required knowledge; ensure sources and references are valid and tied to the correct content;

ensure required KUPs listed in STCW; ensure drills and exercises provided by the GVT are covered in the appropriate module; and all materials are free of typographical, formatting and functional errors and grammatical/spelling mistakes.

b. Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience/default.