Amendment_2_-_Q A.pdf

Amendment 2

HSCG23-14-R-MPE209

Questions (2 of 2)

1. Question: How many units will require training?

Reference – SOR 2.5 Conduct initial on-site training and configuration at each unit:

within 12 months of license purchase in year one of the contract and within 3 months of license purchase during the remainder of contract. The number of users in each training course will be 10-20.

Government Response: Initially, 56 units will require training. The U.S. Coast Guard has the ability to order training for up to 33 more units.

2. Question: Will the number of units requiring training be the same for all order periods?

Reference – SOR 2.5 Conduct initial on-site training and configuration at each unit:

within 12 months of license purchase in year one of the contract and within 3 months

Government Response: No.

3. Question: Will Coast Guard provide facilities and computers and network for training?

Reference – SOR 2.5 Conduct initial on-site training and configuration at each unit:

within 12 months of license purchase in year one of the contract and within 3 months

Government Response: Yes.

4. Question: Can training be delivered centrally or regionally requiring students to travel from base or units to attend?

Reference – SOR 2.5 Conduct initial on-site training and configuration at each unit:

within 12 months of license purchase in year one of the contract and within 3 months

Government Response: In Accordance with section 2.5 of the SOR, all training must be conducted on-site at each unit.

5. Question: Would the Coast Guard like the option of “Train-the-Trainer” sessions in addition to user and admin training? If yes, How many train-the-trainer sessions?

Reference – SOR 2.5 Conduct initial on-site training and configuration at each unit:

within 12 months of license purchase in year one of the contract and within 3 months

Government Response: No.

6. Question: Please clarify an example of “unique obstacles”

Reference - 2.6 Have no unique obstacles introduced by this product that would prohibit the Government from providing product training.

Government Response: Examples of unique obstacles would be restrictions on USCG duplication of training materials or policies that do not allow the USCG to provide training on the software.

7. Question: Does the Coast Guard have an existing license of Google maps?

Reference - 3.1.4 Provide a summary view of all active incidents as an interactive GIS layer.

Government Response: Assuming the question is asking about an enterprise license for Google Earth, specifically the USCG has access to an enterprise license for Google Earth Pro, but the USCG is not authorized to use this software due to security concerns.

8. Question: Does support/help line include just technical support or also application help desk support for the potential 2800 or 5600 surge users?

Reference - 3.1.8 Provide full access to a 24/7 user support/help line.

Government Response: Support/help line include just technical support.

9. Question: Has the Coast Guard projected any help desk call volumes?

Government Response: No

10. Question: What is the expected response time?

Government Response: <=30 minutes

11. Question: Is helpdesk support being provided to users that are trained and untrained?

Government Response: Yes.

12. Question: Can an example of incident response template be provided as an addendum to this RFP?

Reference - 3.2.1.6 Have the ability to integrate and update USCG provided incident response templates

Government Response: Section 3.1.7 of the SOR requires the software to include a digital library of USCG approved plans and form examples or templates for import and use during an incident. Incident response templates and forms are available at:

https://homeport.uscg.mil/ics.

13. Question: Please provide additional details regarding “versions”. Versions of incidents? Versions of planning documents (e.g. EOP?), other?

Reference - 3.3.4 Maintain version control capabilities with real time track changes and ability to roll back to previous versions.

Government Response: The system is required to track changes as they are made to the system and allow the user to undo a change or roll back to a previous version of the data should a inadvertent or malicious change be made within the system. This specific requirement relates to the document version control. The ability to identify who has checked out a certain document or ICS form for editing, and see the history of who edited a document or form and whether a document or form been signed or finalized. Personnel should be able to quickly identify the most current version of a document or form. Access to incident data and resources will be resolved through the user access control functions of the system.

14. Question: Travel Costs - There is a line item for travel costs for Ordering Period 1.

There is no line item for travel costs for the remaining 4 Ordering Periods. Should we add travel expenses to the additional ordering periods?

Government Response: The travel cost for ordering period 1 are in support of SOR

2.2 which is not required in ordering periods 2-5. Therefore, travel expenses to the additional ordering periods should not be added.

https://homeport.uscg.mil/ics