BSSA_SOW_(2).docx

STATEMENT OF WORK

for

BROADVIEW SERVICE STAGING AREA (BSSA)

1930 Beach Street Broadview, IL 60155

JANITORIAL SERVICES:

The contractor shall furnish all necessary management, labor, materials, and supplies required to satisfactorily perform the janitorial services at the frequencies and during the times specified herein. The schedules are included to describe the level of services required for adequate performance of this contract.

NON-PERSONAL SERVICES:

The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance as described herein. The Contractor shall provide janitorial and related services in accordance with the requirements of the executed Purchase Order.

CLEANING TASKS:

The contractor shall accomplish all cleaning tasks to meet the completeness, quality, and frequency requirements set forth in the Statement of Work.

Cleaning shall be performed during normal business hours Monday to Friday from 10:00am-3:00pm.

Vacuum carpet. The contractor shall vacuum all carpeted floor areas so that after vacuuming, all carpets are free of all visible litter, dust, and soil. The contractor shall remove all spots as soon as noticed. The contractor is only responsible for removing spots smaller than 2x2 square feet. All tears, burns, and reveling shall be brought to the attention of the COR.

Note: Where necessary, the contractor shall move furniture and furnishings. It shall be done with extreme care and shall be replaced in its original position to make the area ready to use. Movement of duplicating, computer, and similar electronic equipment shall be coordinated with the COR prior to spot cleaning carpet. All carpet shall be carefully protected from soiling or damage on the premises after cleaning. If necessary, the contractor shall protect all carpeting by placing protective non-absorbent pads or foil between the furniture and the cleaned carpet. The contractor shall remove any rust or stains resulting from the contractor’s lack of carpet protection.

Sweep Floors. The contractor shall sweep the entire floor surface, including corners and abutments, tiles or cement floor surface, so that after sweeping the floors are free of spills, trash visible litter, dust, and debris. No dirt shall be left in any corners, under furniture or behind doors. The contractor shall move chairs, trash receptacles, and easily movable items to sweep underneath and return them to their original positions.

Mopping Floors. The contractor shall mop all accessible areas, including corners and abutments, so that after mopping all floors will have a uniform appearance and free of all streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. The contractor shall have chairs, trash receptacles, and easily moveable items moved to mop underneath. The contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. After mopping all areas shall present an overall appearance of cleanliness.

Maintain Floors. The contractor shall maintain all floors accessible to floor machines, unless specified elsewhere as having carpet or special flooring. After receiving floor maintenance, the contractor shall apply a uniform coating of nonskid floor finish, so that floors will have a glossy appearance, and free of scuff marks, heel marks, and other stains and discolorations. The contractor shall have chairs, trash receptacles, and easily movable items to mop underneath and return to original positions. The contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. The contractor shall apply these techniques only to the portion of the floor needing work, to bring the entire floor up to standard. The contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

Stripping Wax and Applying New Wax. The contractor shall strip all dull discolor floors to include all linoleum tile or terrazzo tile floors, so that after stripping no old floor wax remains on the floor. A new base coat of floor wax shall be applied, so that after applying new wax the floor finish is clean, glossy and free of all dirt, marks and streaks and a uniform appearance in all areas. There shall be no build-up of wax in corners, doorstops, and doorsteps or next to any carpeted areas. The contractor shall have chairs, trash receptacles, and easily movable items to mop underneath and return to original positions. The contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

Cleaning Walk-Off Mats. The contractor shall clean all carpet-type entrance mats to remove soil and grit and to restore resiliency of the mats. There should be no soil or moisture underneath any entrance way mats. Mats removed by the contractor should be returned to their normal location.

Remove Trash. All wastebaskets, trash cans, cigarette butt receptacles (ash trays, butt cans, etc.), and other trash containers shall be emptied daily and returned to their original location. After trash has been removed, all containers shall have the appearance of being cleaned and sanitized at the beginning of each workday. The contractor shall remove all boxes, cans, and papers placed near a trash receptacle marked “TRASH.” Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The area around the staging of the trash receptacle shall have a clean appearance at all times. All solid waste collected, as a requirement of this contract, shall be contained. The contractor shall also be responsible for the removal of all solid waste from the dumpster to an appropriate dumpsite. Contractor is also responsible for removing recycle materials daily from designated (not more than three) areas in the building to the designated recycle containers.

Perform Low Dusting. The contractor shall perform low dusting, so that after dusting, all dust, lint, litter, and dry soil shall be removed from surfaces of chairs, file cabinets, and other types of office furniture and equipment. The cleaning requirement includes all surfaces up to a line of 7’ 0” above the floor level, which also includes all ledges, windowsills, hand rails, etc.

Note: In dusting of horizontal spaces, working papers on desks shall not be disturbed. The contractor shall not dust computers and other computer equipment, business machines and equipment of similar nature. There shall be no dust streaks. Corners, crevices, moldings, and ledges shall be free of all dust. There shall be no oils, spots, or smudges on dusted surfaces caused by dusting tools.

Perform High Dusting. The contractor shall perform high dusting, so that after dusting, all dust, lint, cobwebs, litter, and dry soil shall be removed from all surfaces 7’ 0” or more above the floor surface to include Venetian blinds, and ceiling fans, where installed.

Cleaning Venetian Blinds. The contractor shall clean both sides of Venetian blind, so that after cleaning all blinds will be free of dust and water spots. Cords shall be free of dust, dirt, stains, and shall not be sticky to the touch. Defective cords shall be reported to the COR who will make arrangements for replacements.

Clean Glass. The contractor shall clean all glass partitions, interior and exterior glass doors, display cases, mirrors and adjacent trim, so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

Clean Wood Paneling. All walls, ceilings and woodwork shall be wiped down with a cleaner so that after cleaning all walls, ceilings and woodwork under this contract is free of dirt, dust, streaks, and spots.

Clean Drinking Fountains. The contractor shall clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, so that after cleaning, the entire drinking fountain shall be clean and free of dust, spots, stains and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, etc., and nozzles free from encrustation.

Perform Spot Cleaning. The contractor shall perform spot cleaning to remove smudges, fingerprints, marks, streaks, etc., from washable surfaces of walls, partitions, baseboards, doors, floors and fixtures. The contractor shall use germicidal detergent in restrooms, locker rooms, and break areas. All brass hardware, aluminum bars, and other metal on doors including cigarette urns shall have a polished appearance and free of streaks and spots.

Clean Restroom/Locker Room/Shower Floors. The contractor shall clean all floor surfaces in restrooms, locker rooms and shower, so that after cleaning all floors are free of visible litter, dust, and foreign debris, this requirement includes any accessible areas.

De-scaling Restrooms and Showers. The contractor shall clean all surfaces of partitions, stalls, faces of toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces in restrooms and shower, so that after cleaning all soap scum, rust and dirt is removed.

Supply Restrooms/Locker Rooms/Holding Cells. The contractor shall re-supply restrooms and locker rooms with toilet paper, paper towels, and hand soap, so that after re-supplying, the rooms are stocked so that supplies do not run out.

Apply Floor Finish on Restroom and Locker Room Floors. The contractor shall apply a uniform coating of non-skid floor finish, so that after applying new finish all floors are free of visible litter, dust, and foreign debris so that all floors would present a uniform glossy appearance. The contractor shall remove floor finish solutions from baseboards, trash receptacles, lockers, toilets, and urinals, and return all moved items to the proper positions after applying floor finish.

Sweep, Damp Mop and Disinfect Holding Cells. The contractor shall clean and de-scale all surfaces including walls, partitions, stalls, urinals and toilet bowls so that after cleaning all holding cells shall have clean and disinfected appearance. This includes any other area the agents would come in contact with, such as processing.

NOTE: Holding cells will only be entered for the purpose of cleaning or re-supplying when detainees are not present. Holding cells with drains may be hosed down with water and disinfectant so that no dirt, mud, or other debris remains. After mopping or hosing, floors shall have a uniform appearance and be free of streaks, debris, or standing water.

Window Cleaning. The contractor shall clean all interior and exterior window surfaces under this contract, so that after cleaning all windows are clean with no traces of dirt film, smudges, water spots, or any other foreign matter.

Light Fixtures. The contractor shall clean light fixtures, so that after cleaning, light fixtures are free of bugs, dirt, dust, grease, or other foreign matter. The contractor shall only be responsible for the exterior of the lights.

Clean Air Conditioning Vents. The contractor shall clean air conditioning vents so that they are free of any lint or dust.

MISCELLANEOUS REQUIREMENTS:

The contractor shall instruct its employees in utilities conservation practices. The contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include:

Lights shall be used only in areas where and at the time when work is actually being performed.

The contractor’s workers will not adjust mechanical equipment controls for heating, ventilation, and air conditioning system.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Windows shall be closed and lights and fans turned off when not in use.

Lock rooms in security areas after cleaning and return keys to designated office.

Assign sufficient daily staffing to be responsive to complaints related to cleaning.

Display caution signs when cleaning floors in an area where people other than contractor personnel are present.

All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

Equipment must operate using existing building circuits. It shall be the responsibility of the contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor workers.

Notify COR of any unsafe conditions noted during performance of duties.

D. SECURITY

A background check is required for each employee the contractor utilizes for this janitorial service.

Cleaning shall be performed during normal business hours during late afternoon from 10:00am-3pm.

ADDITIONAL SERVICES:

Additional janitorial services (e.g. to meet seasonal increases or decreases in service needed, or to meet facility renovation requirements, or other needs) on occasion shall be provided. The contractor will be required to furnish a quote for these “Non-Routine” custodial services in addition to the Routine type services discussed above. Additional services will be added by modification.

DEFINITIONS:

As used throughout this contract, the following terms shall have the meaning set forth below.

ALIEN: Any person who is not a citizen of the United States.

AQL: Acceptable quality Level: The allowable leeway from a standard that can occur before the Government will reject the specific service.

CARPET SPOTTING: To remove soil marks on carpets surface differing sharply on color from the surrounding area. A stain or blot.

CLEAN: “Clean” shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

CLEANER: A non-toxic material that will remove soil, stains and buildup without harm to the object being cleaned.

CONTRACTOR: The contractor is responsible for all compliance with the provisions of this contract, including those services provided by the contractor’s subcontractors.

CONTRACTING OFFICER: The contracting officer has the overall responsibility for the administration of this contract. He/she alone, without delegation, is authorized to take actions on behalf of the Government to solicit, modify or deviate from the contract term, conditions, requirements, specifications, details and delivery schedules. However, he/she may delegate certain other responsibilities to his/her authorized representative.

CONTRACT ADMINISTRATOR (CA): The contract administrator is a person with the delegated authority to administer and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.

CONTRACTOR REPRESENTATIVE: A supervisor or manager assigned in accordance with Superintendence by the Contractor. Responsible for insuring that required services are performed, for the supervision of contract employees, and who is the one point of contact responsible for interaction with government personnel.

CONTRACT DISCREPANCY REPORT (CDR): A report sent by the COR/CO to the contractor, whereby the contractor is required to complete when performance is unsatisfactory. The CDR requires the contractor to explain to the COR/CO in writing within 5 calendar days, why performance is unsatisfactory, how performance shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

CONTRACTING OFFICERS REPRESENTATIVE (COR): An employee who is designated and authorized by the contracting officer to answer technical questions, provide for inspections, certify invoices for payment and assist in administering the contract.

DEFECTIVE SERVICE: A service which contains one or more defects, or nonconformance with specified requirements.

DISINFECT: Cleaning in order to destroy any harmful microorganisms y application of an approved chemical agent.

DAMP MOPPING: The use of a damp mop to pick up soil, dirt, residue or dust from the floors.

EMERGENCY: Any significant disruption of normal facility procedure, policy or activity caused by riot, strike, escape, fire, medical exigency, natural disaster or other serious incident.

FAR: The Federal Acquisition Regulation, Chapter 1 48CFR

FEDERAL HOLIDAY: Holidays in each calendar year identified as follows:

New Year’s Day, January 1;

Martin Luther King’s Birthday, the third Monday in January;

Presidents Day, the third Monday in February;

Memorial Day, the last Monday in May;

Independence Day, July 4;

Labor Day, the first Monday in September;

Columbus Day, the second Monday in October;

Veteran’s Day, November 11;

Thanksgiving Day, the fourth Thursday in November; and Christmas Day, December 25.

FLOOR STRIPPING: To remove floor finish by the use of floor finish remover without harm to the surface of the floor. After completion there should not be any residue of the old floor finish remaining on the floor surface.

GERMICIDE: An agent to destroy germs.

DHS: U.S. Department of Homeland Security.

PAPER TOWELS: Heavyweight paper hand towels, single ply designed for use in bathroom dispensers at each location.

POLISHING: To make surface smooth and bright using polishing compound. Otherwise damp wiping is done with a damp cloth.

QUALITY ASSURANCE (QA): The actions taken by the government to assure services meet the requirements of the Statement of Work. The procedures used by the Government to inspect the contractor’s Quality Control program and provide control over the quality of services received to ensure satisfactory performance.

QUALITY CONTROL: The contractor’s inspection system which covers all the services to be performed under this contract (i.e., the method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable). The actions that a contractor takes to control the production of products or services so that they will meet the requirements stated in the contract.

RESPONSE TIME: Response time is defined as the time allowed the contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

SANITIZE: Free from dirt and germs.

SPOT CLEAN: To remove dirt, grease or other material that gives visual appearance of soiling from an area without cleaning the entire surface.

SPRAY BUFFING: A method of floor care, which removes marks, hardens and brightens the floor surface. The method is to sweep and damp mop the area to remove dirt, stains and all other particles. Then spray a thin coat of floor finish and buff with pad to dry and restore or increase bright finish.

TREATED DUST MOPPING: A cloth mop that has been treated to retain dust when being used to remove dust.

FURNISHED BY THE CONTRACTOR:

The contractor shall furnish all supervision, supplies, materials, transportation and equipment necessary for the performance of the work of this contract unless otherwise specified herein. The contractor shall furnish all Material Safety Data Sheets (MSDS) for any materials used in the performance of this contract.

The contractor shall use recycled paper products and environmentally friendly materials. Eneral Service Administration Public Building Service requires all building operations contractors to use recycled paper, e.g. seat covers, towels and toilet tissue, with a 50 percent post-consumer content. All chemicals used will be those commercially available which meet Federal, State and local codes.

Contractors are required to use environmentally friendly materials, which have demonstrated their effectiveness. Preference should be given to concentrate cleaning chemicals, which use ecologically sound packaging, and are phosphate-free, non-corrosive, non-flammable, and fully biodegradable. The contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, State, and local agencies concerning the safe chemical cleaning materials.

Upon request of the Contracting Officers Representative, the contractor shall submit a list with the name of the manufacturer, the brand name, and intended use of each of the cleaning chemical or agent that he intends to use in the performance of the work. The contractor shall not use any chemicals, agents, or materials which the COR determines would be unsuitable for the purpose of cleaning and/or harmful to surfaces to which applied. Costs for correcting damage caused by the contractor will be borne by the contractor.

Equipment: The contractor shall furnish all equipment needed for the performance of the work of this contract. Equipment may consist of: sweepers, vacuum cleaners, buffers, etc. The contractor shall display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry. All equipment and cleaning agents must meet all applicable OSHA standards, if a piece of equipment needs repair, and is determined unsafe by the COR, the contractor shall immediately stop using the equipment.

CLEANER:

The contractor shall comply with all regulations relating to safety and chemical material.

The contractor shall label, tag, or mark each cleaner contents used on this contract.

The contractor shall have a Material Safety Data Sheet (MSDS) in the workplace, for each hazardous chemical that they use.

Contractor shall develop, implement, and maintain a written hazardous communication (Hazcom) program.

The contractor shall make the written HazCom program available, upon request, to employees and the government.

The quantity of flammable or combustible liquids stored on site shall be the required supply for ONE DAY.

Storage of chemicals in occupied offices shall be prohibited.

Storage areas shall be secured from tampering.

The contractor shall arrange for satisfactory supervision of this contract. The contractor or its managers or supervisors shall act for the contractor. Supervision shall be available at all times. The government will not supervise the contractor’s employees, directly or indirectly.

On-site Manager or Supervisor: The contractor shall provide in writing the names of the site manager and supervisor to the COR at least 10 workdays prior to commencing work, that will be the point of contact for the COR for communication, and technical direction. The supervisor will be present on a day-to-day basis at the work site and accept and sign for notices of invoice deductions, inspection reports, and all other correspondence on behalf of the contractor. The manager shall have full authority to act for the contractor on all contract matters relating to the daily operations of this contract. The contract manager and supervisors shall be able to read, write, speak, and understand English to the satisfaction of the COR.

Telephone and pager numbers shall also be furnished to the COR for use in contacting the manager or supervisors not on the work site. The contractor shall provide the telephone and pager numbers to the COR at least 10 workdays prior to commencing work. The manager or a supervisor must respond verbally within 30 minutes after being phoned or paged.

The manager or supervisor shall be responsible for submitting the contractor employees daily work schedules to the COR throughout the performance of the contract.

The contractor shall notify the COR in writing of the names of any employee no longer working on the project within one workday after that employee is terminated or no longer expected to work under this contract.

The contractor manager shall be responsible for submitting task frequency schedules as required. Task frequency schedules shall be submitted one week prior to contract performance start date. Changes to any schedule should be submitted no less than 24 hours in advance. The contract manager or supervisor shall be responsible for submitting written contractor employee work schedules to the COR.

The schedules should be submitted for no less than a two-week period at a time, should include the name, work location, and proposed hours of each employee working on each workday, and should be submitted no less than one week in advance of work performance.