Attachment_A_-_SOW_(final).pdf

U.S. Customs and Border Protection

Statement of Work For

Density Meters

Prepared by

Interdiction Technology Branch

RFP – ATTACHMENT A

Density Meter RFP Attachment A Statement of Work

Contents

1. PURPOSE

1.1. Background

1.2. Scope

1.3. Period of Performance

1.4. Program Organization

1.4.1. Government Management Organization

1.4.2. Contractor Management Organization

2. APPLICABLE DOCUMENTS

2.1. Federal Regulations and Publications

2.2. National Standards

2.3. Order of Precedence

3. REQUIREMENTS

3.1. General Requirements

3.2. Technical Specifications

3.2.1. Inspection

3.2.2. Display

3.2.3. Sample Rate

3.2.4. Radiation

3.2.5. Dimensions

3.2.6. Weight

3.2.7. Calibration

3.2.8. Operational Modes

3.2.9. Power

3.2.10. Hardening

3.2.11. Ingress Protection

3.2.12. Environment

3.2.13. Holster

3.2.14. Safety Lanyard (wrist application)

3.3. Associated Equipment and Accessories

3.4. Quality Assurance/Quality Control Plan

3.5. Hazardous Materials

3.6. Acceptance Test Plan

3.7. Shipping Instructions

3.8. Reliability, Availability, and Maintainability (RAM) Design Requirements

3.8.1. Basic Device Reliability Requirements

3.8.2. Life Cycle Expectation

4. LIFECYCLE SUSTAINMENT AND SUPPORT REQUIREMENTS

4.1. Warranty

4.2. Device Training

4.2.1. Train-the-Trainer

4.2.2. Operator Training

4.2.3. Maintenance Technician Training

4.3. Technical Documentation

4.3.1. Management of the Technical Documentation

4.3.2. Engineering Change Proposals

4.3.3. Repair Parts, Components, and Consumables

4.3.4. Device Obsolescence Reports

4.4. Sustainment, Maintenance, and Repair

4.4.1. Work Orders

4.4.2. Turn-Around Time

4.5. On-Demand Support Services

4.5.1. Purchase of Repair Parts, Components, and Consumables

4.5.2. Engineering Services

4.5.3. Corrective Repair

4.5.4. Ad Hoc Reports

4.5.5. Configuration Change Support

4.5.6. Disposal

4.5.7. Training

5. DELIVERABLES

Data Item Descriptions (DIDs)

PROJECT MANAGEMENT PLAN

HAZARDOUS MATERIALS LIST

OPERATOR TRAINING

OPERATOR’S MANUAL

SERVICE AND MAINTENANCE MANUAL

QUALITY ASSURANCE PLAN

ACCEPTANCE TEST PLAN (ATP)

TECHNICAL DOCUMENTATION PACKAGE

WARRANTY

1. PURPOSE

U.S. Customs and Border Protection (CBP) seeks to acquire Density Meters. The purpose of this procurement is to provide CBP Officers (CBPOs) and Border Patrol Agents (BPAs) with the capability to inspect conveyances for the presence of concealed objects.

1.1. Background

CBP, an agency of the Department of Homeland Security (DHS), is responsible for targeting, selecting, and examining cargo deemed high risk for terrorist-related activity, smuggling of contraband, and trade law violations. CBP is also responsible for facilitating the release of low-risk cargo and the flow of free trade. CBP has a continuing requirement to interdict contraband such as weapons, explosives, illegal drugs, or currency through examination of conveyances. CBP deploys hand-held Density Meters to detect the presence of concealed objects in targeted conveyances. CBPOs and BPAs manually inspect a conveyance by moving the Density Meter over suspicious areas. The Density Meter indicates the possible presence of concealed materials evidenced by density changes during the course of the inspection.

1.2. Scope

The Contractor shall supply Density Meters to be utilized nationwide by CBP. These devices will be used to perform non-intrusive inspections (NII) of vehicles and conveyances for detection of illegal contraband coming into the United States. The technical performance specifications and service requirements for the Density Meters are contained in the sections below.

1.3. Period of Performance

The awarded contract will consist of a five (5) year Indefinite Delivery, Indefinite Quantity Contract. The ordering period is five (5) years from date of award. The effective period begins at award and ends at completion of the last active order, or the last day of the ordering period, whichever is later.

1.4. Program Organization

This program is under the technical direction of the Contracting Officer Representative (COR)/Project Manager assigned to the Interdiction Technology Branch (ITB) within the Laboratories and Scientific Services Directorate (LSSD), which is part of the CBP Office of Operations Support (OS).

1.4.1. Government Management Organization

CBP/LSSD/ITB will manage this program for device acquisition. The CBP Enterprise Services, Integrated Logistics Branch (ILB) – CBP NII Maintenance, Repair, and Operations Support Center (MROSC) will manage the delivery, functional testing, acceptance, warranty, maintenance, and on-demand services. The CBP Office of Training Development (OTD) will approve training developed under this contract. CBP OTD and Enterprise Networks and Technology Support Directorate (ENTSD) - Technology Training and Support Branch (TTSB) will conduct operator training subsequent to receiving Train-the-Trainer training from the Contractor. The CBP Human Resources Management (HRM) will approve radiation safety. The exchange of technical data and the resolution of any interface issues will be facilitated through the COR. Critical issues will be handled either through conference calls or special meetings at a location mutually agreed upon by CBP and the Contractor.

1.4.2. Contractor Management Organization

The Contractor shall provide, for CBP review, a Project Management Plan, including the Contractor’s overall management structure and all major points of contact. . The Project Management Plan shall be prepared in accordance with Data Item Description (DID) A001.

2. APPLICABLE DOCUMENTS

Documents cited shall be referenced and used, in their most current version unless otherwise noted, as called for in this Statement of Work (SOW) and the DIDs.

2.1. Federal Regulations and Publications

a. Code of Federal Regulations, 29 CFR Part 1910.120, Occupational Safety and Health Standards (OSHA)

b. Code of Federal Regulations, 29 CFR Part 1910.1200(e)(1)(i), Occupational Safety and Health Standards (OSHA)

c. Code of Federal Regulations, 10 CFR Part 20, Standards for Protection against Radiation (NRC)

d. CBP Ionizing Radiation Safety Program Directive (5290-018)

2.2. National Standards

a. International Electrotechnical Commission (IEC) Standard 60529, Degrees of protection provided by enclosures (IP Code)

2.3. Order of Precedence

In the event of a conflict between this SOW and the references cited above, this SOW takes precedence. However, nothing in this SOW supersedes applicable federal and state safety laws.

3. REQUIREMENTS

The Contractor shall perform all tasks associated with this SOW as specified herein. The Contractor shall deliver fully operational Density Meters, associated equipment, materials, and all other deliverables to the NII MROSC Centerin Lorton, VA (see Section 3.7, below).

The Contractor shall retain ownership of the Density Meters until the Government accepts each device upon delivery (F.O.B Destination) in accordance with Section 3.7 of this SOW. Individual delivery orders will identify the delivery instructions, configuration required, quantity required, and period of performance.

3.1. General Requirements

The Contractor shall perform all work necessary to fabricate and deliver the specified Density Meters. The Contractor must meet or exceed all Technical Specifications set out below in Section 3.2. The device shall conform to 29 CFR Part 1910.120.

3.2. Technical Specifications

The Density Meters shall be portable, compact, and lightweight handheld devices that can quickly and efficiently discover and signal changes in the density of the inspected area indicative of explosives, drugs, or other illicit material hidden in objects such as tires, cargo containers, car doors, fuel tanks, or other inaccessible areas of a conveyance without damaging the object of interest. The device shall be able to detect the presence of voids and hidden material, and signal changes in the density or thickness of a surface to the device operator. The Density Meter shall include an integrated battery system, have all controls located on the basic device, each device be marked with a unique serial number, and have built-in calibration. The Density Meter shall be of a design to be worn on an operator’s belt during normal day to day operations. The Density Meter shall also meet or exceed all of the Threshold specifications outlined below.

3.2.1. Inspection

Threshold: The Density Meter shall be capable of detecting a change in density 99% of the time through at least 6 mm of steel at a rate of 2 inches/sec with a maximum time to establish baseline reading of 4 seconds. Accuracy of the classification rate shall not be less than 99% (see equation below)

Objective: The Density Meter shall be capable of detecting a change in density 99% of the time through at least 8 mm of steel at a rate of 4 inches/sec with a maximum time to establish baseline reading of 2 seconds. Accuracy of the classification rate shall not be less than 99% (see equation below).

𝐴𝐴𝐴𝐴𝐴𝐴 =

∑𝑇𝑇𝑇𝑇 +∑𝑇𝑇𝑇𝑇

∑𝑇𝑇𝑇𝑇 + ∑𝑇𝑇𝑇𝑇 + ∑𝐹𝐹𝑇𝑇 + ∑𝐹𝐹𝑇𝑇

Equation 1. Accuracy

Accuracy (ACC) = The degree to which the indications of a change in density are correct.

True Positive (TP) = Indication of a change in density when there is one.

True Negative (TN) = No indication of a change in density when there is not one. False Positive (FP) = Indication of a change in density when there is none, “false alarm”.

False Negative (FN) = No indication of a change in density when there is one; does not alarm over a change in density.

3.2.2. Display

The Density Meter shall satisfy the following display requirements:

a. The device shall have an audio indication mode and a visual display that will alert the user to a change in density, both an increase and decrease.

b. The display shall have an independently operated LED backlight for use in low light conditions.

c. The display shall have low battery indicator.

d. The display shall be able to recall the previous inspection, display the last density inspection result, or provide a similar capability that will allow the user to review density inspection data during or shortly after conducting an inspection in which the user was unable to view the display screen.

3.2.3. Sample Rate

The Density Meter shall sample an object at least 4 readings per second.

3.2.4. Radiation

The Density Meter shall satisfy the following radiation safety and handling requirements:

a. For maximum safety, the Density Meter assembly shall automatically shield the radioactive source when not in use (when the operating trigger is released) and be designed to ensure that the radioactive source is automatically shielded if device failure occurs.

b. The device shall have a continuous visual indicator while the radioactive source position is open, and an audio indicator when the radioactive source position is opened and again when it is closed.

c. Dose rate to any operator or member of the general public shall be < 0.05 mR/h

(whole body) in accordance with the CBP Ionizing Radiation Safety Program Directive (5290-018).

d. The dose to an operator when holding the device shall not change appreciably and in no case to exceed < 0.05 mR/h (whole body) when the source shutter is opened or closed.

e. Each device containing a radioactive (sealed) source material shall have the device properly registered with the NRC or a state agreement and, per 10 CFR Part 20, Appendix C, Quantities of Licensed Material Requiring Labeling, the device shall also be labeled with a notice that the radioactive material is licensed to CBP under its NRC Specific license, 08-17447-0.

3.2.5. Dimensions

Threshold: The Density Meter shall have dimensions that allow it to be operated with one hand.

Objective: The Density Meter shall have dimensions that allow it to be operated with one hand, and shall also allow for ambidextrous operation.

3.2.6. Weight

The Density Meter weight shall not exceed 2.5 lbs.

3.2.7. Calibration

The Density Meter shall satisfy the following calibration requirements:

a. All Density Meters shall have universal calibration, allowing all initial and approved Engineering Change Proposals (ECP) modified devices to be calibrated to a common base.

b. The Density Meter shall be capable of being easily calibrated by the operator in the field in less than 30 seconds when using the calibration block provided with device.

c. All devices shall read the same, within +/- 2% of each other, after calibration.

d. The calibration shall automatically compensate for decay of the radioactive source as well as routine internal component aging (i.e., experience no degradation in operational sensitivity or accuracy).

3.2.8. Operational Modes

The Density Meter shall support at least two (2) modes of operation:

a. Inspect: The Density Meter shall probe through a surface and provide the operator with an indication (visual & audible) of changes (increase & decrease) in density.

b. Calibrate: Each Density Meter must be able to self-calibrate, when activated by the operator in the field, to maintain consistent response throughout its lifecycle.

3.2.9. Power

The Contractor shall include one (1) rechargeable or commercially available battery powered source and one (1) back up battery powered source that are easily replaced and available as off-the-shelf items in retail stores. The batteries shall be of sufficient power to complete a minimum of thirty (30) hours of inspection time or four (4) months of standby time, before the batteries must be replaced or recharged. The device shall be designed to allow the batteries to be replaced in field conditions without any tools in less than 2 minutes.

3.2.10. Hardening

The Density Meter shall be of a rugged and durable construction, sufficiently hardened to withstand landing on any side of the device after a fall from at least a 3-foot height onto any hard surface such as cement or pavement.

3.2.11. Ingress Protection

The Density Meter shall have a third-party verified Ingress Protection Rating of 56 (see IEC Standard 60529, Section 2.2, above).

3.2.12. Environment

The Density Meter shall be fully functional with no degradation in sensitivity or accuracy in the following conditions:

a. Device shall be operational in temperatures ranging from 0 degrees Fahrenheit to 120 degrees Fahrenheit; and

b. Device shall be able to be stored in temperatures ranging from 0 degrees Fahrenheit to 120 degrees Fahrenheit.

3.2.13. Holster

The Density Meter shall include a holster with flap that can be worn on an operator’s belt.

The holster must be made of heavy duty material and the flap must secure the device inside the holster.

3.2.14. Safety Lanyard

The Density Meter shall include a safety lanyard (wrist application) that is securely attached to the Density Meter. The safety lanyard must be made out of heavy duty material and be able to be worn on the wrist comfortably.

3.3. Associated Equipment and Accessories

The Contractor shall provide a CBP approved, customized testing fixture upon delivery of the first order of devices. The Contractor supplied testing fixture will be used by CBP to verify that the device’s performance meets all requirements in accordance with the Contractor provided Acceptance Test Plan (see Section 3.6 of this SOW).

The Contractor shall also deliver each device in a rugged, hard case for protecting, storing, transporting, and shipping all components of the device, with the following associated equipment and accessories:

a. Two (2) battery powered sources: one (1) rechargeable or commercially available battery powered source and one (1) back up battery powered source (provide a battery charger if applicable)

b. One (1) calibration block

c. One (1) Operator’s Manual and calibration record log (see DID A008)

d. One (1) holster

e. One (1) safety lanyard

3.4. Quality Assurance/Quality Control Plan

The Contractor shall provide a Quality Assurance/Quality Control (QA/QC) plan based on industry best practices, such as the most current and applicable certified ISO processes and procedures, in accordance with DID A012. The Contractor’s QA/QC plan shall define key performance measures to include traceable metrics, verifiable performance standards, and address risk identification and mitigation processes used to meet the performance requirements in this SOW.

3.5. Hazardous Materials

In accordance with 29 CFR Part 1910.1200 (e)(1)(i), Occupational Safety and Health Standards (OSHA), the Contractor shall provide a list of all hazardous materials and the corresponding Material Safety Data Sheet (MSDS) for each identified Hazardous Material. The list shall include the material description, quantity of the material, storage and disposal instructions, exposure risks, symptoms and treatments. The list shall be prepared in accordance with DID A004.

3.6. Acceptance Test Plan

The Contractor shall deliver an Acceptance Test Plan (ATP), in accordance with DID A013. Upon Government approval of the ATP, the Contractor shall use the ATP to verify compliance with all requirements stated in Section 3 of this SOW prior to device delivery. The ATP shall include checks for proper assembly, functioning, and operation accuracy. The Contractor shall provide a draft copy of the ATP to CBP with the response to the Request for Proposals. CBP will conduct acceptance testing following the ATP procedures and review independent third-party testing verification documentation for Ingress Protection ratings (see Section 3.2.11, above) at the time of first device delivery.

Furthermore, CBP will perform a functional test (i.e., a customized testing of the device’s operational characteristics based on the ATP) upon receipt of all following device deliveries, prior to a decision by the Government to accept any such delivery.

3.7. Shipping Instructions

Each Density Meter and the associated equipment and accessories shall be shipped together in the case described in Section 3.3 of this SOW, as follows:

For Common Courier (FedEx, UPS, USPS):

U.S. Customs & Border Protection Mail Stop: 1220 Integrated Logistics Branch 10720 Richmond Highway Lorton, VA 20598

For Freight Services:

U.S. Customs & Border Protection Integrated Logistics Branch 10720 Richmond Highway Lorton, VA 22079

3.8. Reliability, Availability, and Maintainability (RAM) Design Requirements

The Contractor shall design the Density Meter to meet the Reliability, Availability, and Maintainability (RAM) requirements for Mean Time Between Failures (MTBF) for the life of the device. The following are minimum RAM requirements for the Density Meters.

3.8.1. Basic Device Reliability Requirements

The individual device and all its components shall remain reliable and operate at any given point in time when used under the environmental conditions described in this SOW. Device reliability will be measured as MTBF. The time between failures (TBF) is the time duration from the start of when the device is placed into an “operational” status until suffering a failure. A failure is defined as a malfunction that degrades or prevents the device from achieving full operational performance. The total time between failures (TTBF) is the sum of all TBFs for the reporting period. The MTBF is calculated as the TTBF divided by the total number of failures for that reporting period. The overall device shall be designed to possess a MTBF of no less than 10,000 hours. The Government will calculate the MTBF on an annual basis.

The MTBF for each serialized device will be calculated annually using a 365-day (8760 hours) reporting period as follows:

MTBF = Total Time Between Failures (TTBF) Total Number of Failure Incidents

3.8.2. Life Cycle Expectation

The designed operating life of the device shall be no less than ten (10) years from the date of device acceptance by CBP. The device shall be capable of exceeding a normal operating period of sixteen (16) hours a day, six (6) days a week, fifty-two (52) weeks a year during the device’s operating life. The device must also be capable of surge operations consisting of twenty-four (24) hours a day, seven (7) days a week, for two (2) weeks (336 hours).

4. LIFECYCLE SUSTAINMENT AND SUPPORT REQUIREMENTS

The lifecycle sustainment and support requirements for Density Meter Devices are as follows.

4.1. Warranty

The Contractor shall warrant the Density Meter and associated equipment and accessories specified in Section 3.3, above, and any other equipment provided with the device but not specified in this SOW, against manufacturer’s defects for a minimum period of one (1) year. The Contractor shall provide warranty certificate(s) and documentation in accordance with DID A020. The Contractor shall achieve a Turn-Around Time (TAT) in accordance with Section 4.4.2, below, and shall be responsible for all costs for warranty repairs of the device, including but not limited to labor, parts, components, devices, packing, handling, shipping from/to CBP, and other costs to return the equipment to CBP in a fully functional state.

The Contractor shall provide a one (1) year warranty period on all corrective repair workmanship conducted in accordance with section 4.5.3. This warranty shall include but not be limited to the cost of shipping Density Meter devices and/or equipment for repairs, both to and from the CBP NII MROSC in Lorton, Virginia.

4.2. Device Training

The Contractor shall develop a Density Meter training program for CBP approval in accordance with DID A007. This training program shall be customized to address CBP’s mission requirements, and be developed in coordination with CBP OTD. The CBP Density Meter training program shall include Train-the-Trainer (T-3), operator training, and maintenance technician training. All training materials shall be provided in an editable Microsoft Office format. All training documentation shall be incorporated into the Technical Documentation package (see Section 4.3 of this SOW and DID A017). CBP OTD will approve all final training packages submitted by the Contractor. The Government shall have unlimited rights to duplicate, modify, and utilize all training materials and products, including but not limited to those identified below, which shall remain the property of the Government (see DID A007).

4.2.1. Train-the-Trainer

The Contractor shall develop and provide a Train-the-Trainer (T-3) curriculum, and subsequently deliver T-3 training classes, as needed, to CBP and its approved contract trainers. The intent is that CBP trainers will be enabled to certify additional CBP trainers to conduct certification training for CBP operators. T-3 Training shall cover all items contained in the delivery of Operator Training (see Section 4.2.2, below).

4.2.2. Operator Training

The Contractor shall develop and provide an Operator Training curriculum, and deliver on-site operator training and all training materials for CBP personnel, to include classroom and hands-on instruction, an Instructor Guide, a Student Guide, an Operator’s Manual, and on-the-job training aids. Operator Training shall cover all items contained in the device Operator's Manual (see DID A008). The intent is that Contractor-conducted training will be used until certified CBP trainers are established.

4.2.3. Maintenance Technician Training

The Contractor shall develop and provide a Maintenance Technician Training curriculum, and deliver Maintenance Technician Training, to include classroom and hands-on instruction, an Instructor Guide, a Student Guide, an Operator’s Manual, a Service and Maintenance Manual, and on-the-job training aids. Maintenance Technician Training shall cover all items contained in the Maintenance Technician/Service Manual (see DID A009).

Training shall be performed at CBP’s NII MROSC in Lorton, Virginia. Training shall include two (2) Maintenance Technician Training classes for up to four (4) Electronic Technicians per class, and provide basic operator and depot level electronic technician repair training pertinent to the Density Meters and associated equipment to perform corrective repair of subassembly and components and preventive maintenance on the Density Meters.

4.3. Technical Documentation

The Technical Documentation shall consist of all documentation used by the Contractor, and any of its subcontractors, in the performance of the requirements in this SOW, the production of the Density Meter device, and/or any follow-on production or modification of the device. The Technical Documentation package shall include the Configuration Baseline and any background or supporting documentation used to make design or production decisions, including independent third-party testing and verification documentation. The Technical Documentation Package shall be prepared in accordance with DID A017. The Contractor shall maintain this documentation past the ten (10) year planned life of the Density Meter device. The Government shall have unlimited rights in all data in the Technical Documentation Package.

4.3.1. Management of the Technical Documentation

The Contractor shall maintain a Technical Documentation Package archive file at the Contractor's point of manufacture, which shall contain all relevant data for the design and production of the Density Meter device and associated equipment produced under this SOW. The Contractor shall provide an as-built Configuration Baseline in accordance with

DID A017.

4.3.2. Engineering Change Proposals

As technological advances occur and become available, the Contractor shall provide performance enhancements, reliability improvements, and cost savings recommendations to the COR for the Government’s review and consideration in the form of Engineering Change Proposals (ECPs). ECPs shall enhance the performance or reliability of the finished goods or services, or reduce the cost of the good or services for the Government.

ECPs may be proposed by either the Contractor or the Government. All ECPs must be approved by the Government before changes are made that affect the form, fit, or function of the device or its subcomponents, including but not limited to technology refresh improvements. All approved ECPs shall be incorporated into the Configuration Baseline and Technical Documentation Package.

4.3.3. Repair Parts, Components, and Consumables

The Contractor shall provide a list of part numbers to CBP by which the Government may place future orders of repair parts, modules, sub-assemblies, circuit boards, components, ancillary items, special tooling, and consumables for repairs to be performed on the Density Meter or associated equipment. The procurement of repair parts, components, and consumables will be initiated as an on-demand service (see Section 4.5, below).

4.3.4. Device Obsolescence Reports

The Contractor shall provide obsolescence notifications to the COR as soon as possible, but no later than one (1) year in advance of a component, part, or peripheral associated with the Density Meter becoming obsolete, and which would cause the device to be unserviceable, unrepairable, or otherwise unsupportable.

4.4. Sustainment, Maintenance, and Repair

The Contractor shall provide sustainment, maintenance, and repair services to meet the MTBF and TAT requirements during the warranty period as set out in Section 4.1 of this SOW. Following the warranty period, CBP will maintain the Density Meters for the remainder of the device’s life cycle. Upon request, the Contractor shall provide repair parts, components, supplies, technical consultation, and corrective maintenance as an on-demand service in accordance with Section 4.5 of this SOW. The Contractor shall make Original Equipment Manufacturer (OEM) parts available to be purchased by the Government for a period of no less than ten (10) years from date of device acceptance. The Contractor shall meet all work order (WO), TAT, and disposal requirements when providing sustainment, maintenance, and repair services during the warranty period and as part of on-demand services.

4.4.1. Work Orders

The Contractor shall provide a Work Completion Form (WCF) for all WOs received during the warranty period or as part of an on-demand service, which shall include the WO number issued by the Government, a description of the maintenance action performed, failure identification, a list of replaced parts, and any applicable usage data. The Contractor shall, upon completion of the WO, forward the completed WCF and any maintenance documentation (if applicable) along with the Density Meter back to the NII MROSC in Lorton, VA. When received, the Government will perform a quality assurance functional test on the Density Meter. If the Density Meter fails the functional test, the Contractor shall be responsible for the shipment costs, and any other related expenses, to return the device to the Contractor’s facility for additional corrective repair.

4.4.2. Turn-Around Time

The Contractor shall provide all the required maintenance and repair services within the required Turn-Around Time (TAT), which is inclusive of logistics time, diagnostic time, fault isolation, waiting or administrative downtime, and corrective maintenance downtime. TAT is defined as the time, in calendar days, from when the individual serialized device is received by the Contractor (confirmed via shipment tracking) to when the equipment is received and accepted back by the Government. The TAT for each serialized device shall be no more than fourteen (14) calendar days. The TAT for each serialized device shall be calculated as follows:

TAT = Day Received at Contractors facility – Day received back by Government

4.5. Decommission and Disposal

The determination of which Density Meters shall be decommissioned shall be made by the Government. Upon the decommissioning of a device, the NRC license shall transfer back to the Contractor.

The Contractor shall provide disposal services for all Density Meters procured under this contract. The Contractor shall be responsible for accepting radioactive sources for final disposal when a Density Meter is decommissioned, and also for replacing radioactive sources that degrade below the contractual requirement of the designed operating life of the device. The Contractor shall provide radioactive source disposal, and disposal of any other hazardous or toxic materials and/or chemicals, at the end of the Density Meter’s operating life in accordance with all applicable laws and regulations. The agreed upon contract price for the device shall include all costs of accepting and disposing of radioactive sources and/or any other hazardous/toxic materials and/or chemicals associated with the Density Meters purchased through this contract.

4.6. On-Demand Support Services

On-demand support services may be required during the course of contract performance in addition to the warranty services outlined in Sections 4.1 and 4.4 of this SOW. The

Government will determine the need and priority for additional services to meet urgent requirements when they occur, and will provide a written request to the Contractor for each on-demand support service task. The Contractor shall provide a detailed estimate quote for each on-demand task for requirements described in this SOW, which will be valid for at least nintey (90) days. On-demand services will be executed using firm-fixed priced orders for items including but not limited to technology refresh of software or hardware, product reconditioning, replacement parts, consumables, refurbishment services, engineering services, disposal, computer/web-based training, operator training, operator refresher training, and T-3 training.

4.6.1. Purchase of Repair Parts, Components, and Consumables

The Contractor shall provide repair parts, modules, sub-assemblies, circuit boards, components, ancillary items, special tooling, and consumables for repairs.

4.6.2. Engineering Services

The Contractor shall provide engineering services for devices procured under this contract. Engineering services include but are not limited to failure analysis, root cause analysis, device operation analysis, retrofits, mechanical changes, electrical changes, firmware and software upgrades, and evaluation of potential or perceived safety hazards to personnel.

4.6.3. Corrective Repair

The Contractor shall provide corrective repair services for devices procured under this contract. The Contractor shall provide a quote/estimate upon receiving a nonfunctional Density Meter and/or associated equipment, detailing all the costs to repair and return the device and/or equipment back to an “operational” status, including but not limited to parts, shipping and handling, and calibrations necessary to diagnose and correct malfunctions or failures. Corrective repair work shall only be performed after the Government has accepted any estimate/quote provided by the Contractor and has issued to the Contractor a corresponding WO.. The Contractor shall achieve a TAT for any corrective repairs in accordance with Section 4.4.2 of this SOW.

4.6.4. Ad Hoc Reports

At the request of the Government, the Contractor shall provide data and ad hoc reports not elsewhere identified in this SOW that would enable Government performance analysis, economic trade-off studies, or budget impact analysis.

4.6.5. Configuration Change Support

Following Government approval of an ECP as set out above in Section 4.3.2, the Contractor shall conduct device upgrades, enhancements, firmware updates, or modifications as requested by the Government.

4.6.6. Training

Any training requested by the Government not otherwise required in Section 4.2 of this SOW shall be provided to the Government as an on-demand service upon the Government’s request, including development and delivery of computer/web-based operator training.

5. DELIVERABLES

The Contractor shall deliver the documentation listed in the table of Data Item Descriptions (DIDs), below. The Contractor shall deliver any revisions, changes, or updates to previously provided documentation with errata sheet(s) (e.g., “change pages”). The Contractor shall use CBP’s approved format for all new or modified documentation.

Data Item Descriptions (DIDs)

DID TITLE

A001 Project Management Plan

A004 Hazardous Materials List

A007 Operator Training

A008 Operator’s Manual

A009 Maintenance Technician/Service Manual

A012 Quality Assurance/Quality Control Plan

A013 Acceptance Test Plan

A017 Technical Documentation Package

A020 Warranty Certificate(s) and Documents

Project Management Plan (DID)

1. TITLE:

PROJECT MANAGEMENT PLAN

2. IDENTIFICATION NO(s):

A001

3. DESCRIPTION/PURPOSE:

To provide details of the Contractor’s program management organizational structure and to identify program management systems, responsibilities and authority of senior management staff.

4. APPROVAL DATE:

TBD

5. OFFICE OF

PRIMARY

RESPONSIBILITY:

ITB

6. OFFICE OF

COLLATERAL

RESPONSIBILITY: N/A

7. APPLICATION/INTERRELATIONSHIP:

The Project Management Plan shall be delivered as part of the Contractor’s proposal

8. APPROVAL LIMITATIONS:

N/A

9. REFERENCES (MANDATORY

AS CITED IN BLOCK 10)

Section 3.4, Section 4.2, DID

A007, DID A012

10. PREPARATION INSTRUCTIONS:

The following information shall be provided in Contractor format:

a. Provide organizational charts depicting the role and relationships of senior program management staff

b. State the duties of senior program management staff, to include identifying program responsibilities and authorities

c. Identify the program manager for this effort

d. Provide Milestone schedule highlighting all design, manufacturing, installation, testing, and training requirements as they affect the Contractor’s ability to complete the project.

e. Include the Quality Assurance Plan (see DID A012)

f. Include the Training Management Plan (see DID A007)

Deliverables:

1. First submission – Included with Proposal

2. Review – Government will review the Project Management Plan along with the Contractor’s proposal

3. Updates – required whenever changes are necessary or annually

4. DID Delivery: One (1) copy to be delivered in accordance with the

Request For Proposals.

Updates: One (1) electronic copy to CBP/ITB Washington, DC:

nii.cor@cbp.dhs.gov

Hazardous Materials List (DID)

HAZARDOUS MATERIALS LIST

2. IDENTIFICATION NO(s):

A004

3. DESCRIPTION/PURPOSE:

Provides a list of all hazardous materials that may be encountered during the storage, operation and/or maintenance of the NII.

4. APPROVAL DATE: TBD

5. OFFICE OF PRIMARY

RESPONSIBILITY:

ITB

6. OFFICE OF COLLATERAL

RESPONSIBILITY:

ITB, ILB

7. APPLICATION/INTERRELATIONSHIP:

The Hazardous Materials List is used to identify special handling requirements of materials that may be encountered during the storage, operation and/or maintenance of the NII.

8. APPROVAL LIMITATIONS:

N/A

9. REFERENCES

(MANDATORY AS CITED IN

BLOCK 10) SECTION 3.5, DIDs A008, A009, A017

10. PREPARATION INSTRUCTIONS: The following information shall be provided in Contractor format:

The Contractor shall identify all Hazardous Materials and provide the corresponding Material Safety Data Sheet (MSDS) for each identified Hazardous Material. Hazardous Materials and information from the MSDS shall be included in the Operator’s Manual and Service and Maintenance Manual (DIDs A008 and A009). The hazardous materials information shall include the material description, quantity of the material, disposal instructions, exposure risks, symptoms and treatments. The list shall be maintained in the Technical Documentation Package (DID A017) for the NII device throughout its life.

Operator Training (DID)

OPERATOR TRAINING

2. IDENTIFICATION NO(s):

A007

3. DESCRIPTION/PURPOSE:

The Operator Training and Train the Trainer materials shall contain an overview of the device and step-by-step procedures for all normal and emergency procedures.

4. APPROVAL DATE: TBD

5. OFFICE OF

PRIMARY

RESPONSIBILITY:

OTD

6. OFFICE OF

COLLATERAL

RESPONSIBILITY:

ITB, TTSB, ILB

7. APPLICATION/INTERRELATIONSHIP:

Any and all Training materials will be used for initial training as well as for follow-on performance and future new operator training.

8. APPROVAL LIMITATIONS: N/A

9. REFERENCES

(MANDATORY AS CITED IN

BLOCK 10)

Section 4.2

10. PREPARATION INSTRUCTIONS:

The training deliverables and material shall include, but not be limited to the following items: Bi-Weekly Status Report, Training Management Plan, Training Design Plan, and Instructor and Student Guides for Train the Trainer (T-3), Operator Training, and Maintenance Technician Training.

Bi-weekly Status Reports: The Contractor shall develop bi-weekly status reports on training development and e-mail these to OTD attention Darren McQuade by 5pm EST every other Friday for the duration of the project, Darren.p.Mcquade@cbp.dhs.gov.

Training Management Plan: The management plan shall be submitted with the proposal and shall include the following components:

• Introduction

• Project Assumptions

• Project Summary Chart

• Technical Approach and Methodology

• Task Detail

• Time Schedule

• Itemized list of deliverables and the formats in which they must be developed and submitted

• Administrative Information

Training Design Plan The Training Design Plan shall be prepared in a Government approved narrative format suitable for reproduction. The design plan shall, at a minimum, include the following components:

• Background or Introduction

• Project Description

• Course map indicating any prerequisites, placement within a curriculum, and existing or proposed training for which this course will be considered a prerequisite

• Target Audience, Estimated Contact Time, and Prerequisites (if applicable)

• Course Structure and outline

• Terminal and Enabling Learning Objectives

• Images required for the development of the training

• OJT plan (if applicable)

• Instructional Strategies (ISD approach) including Assessment

Approach and grading criteria to include three unique versions of each written assessment.

Instructor Guide shall provide detailed course technical data and information to assist the instructor in the presentation of each individual lesson included in the course and be formatted in such a manner that the Student Guide is derived from this document. The guide is used to organize the instructor’s presentation and to insure that all required topics, subtopics and related reference materials are included in the presentation of the course. The Instructor Guide requirements are outlined in the CBP Instructor-Lead Training (ILT) Style Guide and shall contain the following items:

• Time allotted for completion of the individual lessons in hours for classroom and practical application.

• List of all Instructional Aids (equipment and audio visual aids) necessary to conduct the lesson.

• Objective describing the behavioral actions desired, the performance conditions, and the attainment standard expected of the student upon completion of the each lesson.

• Instruction covering the planned lesson discussion content in sufficient detail to be used as the instructor’s primary teaching document. The lesson material shall be presented in sufficient detail to insure thorough and complete coverage of the objective. All diagrams, text materials, audio visual aids, and other materials to be used in the presentation shall be identified adjacent to each point where they are to be utilized, for each time their utilization is planned.

• Applications causing each student to apply the lesson information to solve one or more realistic problems. This may require either mental or physical student activity; however, effort shall be made to provide for physical activity.

• Learning Measurement Tool shall be designed to check student progress and determine the extent to which the student has accomplished the objectives. This shall be done by a list of thought-provoking questions or tasks with answers covering the objectives.

• List of Instructor Activity shall be structured to enable the instructor to maintain maximum student interest and participation, adequately measure student comprehension of the subject, and provide planned summaries at strategic points within the presentation.

Student Guide is composed of a series of instruction sheets which collectively provide the student with the objectives and self-help materials such as reading assignments, study questions, problems, practical application job steps, self-test items, diagram sheets and other supplementary information to assist in achieving the objectives of the course and is derived from the Instructor’s Guide.

The Student Guide requirements are outlined in the CBP ILT Style Guide and shall correlate with the training course/curriculum outlines and related instructor’s guide.

• Information Sheets shall consist of narrative descriptions, diagrams, sketches, charts, graphs, pictures and other audiovisual material as necessary for student reference to support the information presented in the course. They may be excerpts from other documents not readily available to the students or original material prepared by the Contractor. However, device operator, and service and maintenance manual information shall not be extracted unless changes are required in the material to make it more readily adaptable to the course presentation. Pictures that show previous development configurations, installations or operation and warranty/maintenance practices that are not readily demonstrated in the classroom or training area may be prepared as student information sheets when necessary to enhance the course presentations. A paper reproduction of each audiovisual aid used in the course shall be included in the student information sheets regardless of their inclusion in other documentation.

• Assignment Sheets shall contain the following parts:

• Introduction includes statement of purpose and scope of assignment.

• Objective to be accomplished by the student through completion of the assignment.

• Study assignment includes specific study instructions, identifying paragraphs, pages and publications. If there is a best sequence to study scattered portions of the text, this sequence shall be provided.

• Study questions are thought-provoking questions relative to the assignments. Questions should require mental decisions similar to those the student would make while working with the equipment.

• Job Aids shall contain the following:

• Introduction – a brief statement of purpose, scope, and value of the job sheet, and suggested completion time.

• Objective

• References

• Equipment and materials listing

• Job steps detailing procedures for performing assigned tasks on the device/ equipment. If the job steps contained in the technical documentation are sufficiently detailed, reference shall be made to the applicable section/page.

• Precautions for personnel or equipment safety or misleading conclusions.

• Self-test items including thought-provoking questions on the performance of the job sheets. These items are to be designed as “open book” test.

• Student Workbook shall provide the student a means of applying principles learned during classroom instruction without requiring the use of actual equipment. It shall be separately bound. All activity types shall be represented at least once in the workbook.

The student workbook is to be used in conjunction with the image viewer software provided by Contractor to analyze images.

• Diagram Sheets may range from full-blown foldout schematics and block diagrams, or flowcharts, to simple sketches or graphs.

These sheets are for use during class and for follow-up review and study. These sheets shall record information such as waveforms, adjustments, purpose and function.

The Contractor provided T-3, Operator Training, and Maintenance Technician Training shall be customized to CBP missions and requirements with accompanying student and instructor guides and Personal Qualification Standard (PQS) checklist. The T-3, Operator Training, and Maintenance Technician Training shall contain the following:

a. Functional description

b. Device operating procedures

c. Power up and down procedures

d. Routine servicing procedures and checks

e. Safety precautions

f. Operator calibration requirements

g. Job aids

h. Operator’s Manual (and Maintenance Manual for maintenance technician training)

All deliverables shall be free of vendor trademarks and proprietary claim statements.

Electronic versions of deliverables shall be provided in Microsoft Office Suite or Adobe product file formats.

1. First submission of all training materials due 60 days before first acceptance test

2. Government Review – Government has 20 working days to review and comment

3. Final submission of all training materials – 15 days before first acceptance test

4. Updates – shall be provided as changes are made to the design/configuration affecting device operation

5. Electronic copies of all training materials to be delivered to:

One (1) to CBP/ITB Washington, DC: nii.cor@cbp.dhs.gov One (1) to CBP/OTD Charleston, SC: darren.p.mcquade@cbp.dhs.gov One (1) to CBP/ILB Lorton, VA: ETPEnforcementTechnology@cbp.dhs.gov

6. One hard copy shall be delivered with the device to ILB Lorton, VA (see S O W section 3.6)

Operator’s Manual (DID)

OPERATOR’S MANUAL

2. IDENTIFICATION NO(s):

A008

3. DESCRIPTION/PURPOSE:

The Operator's Manual shall contain an overview of the device and step-by-step procedures for all normal and emergency procedures. The manual will be used to provide CBP Operators detailed understanding of equipment operation.

4. APPROVAL DATE: N/A

5. OFFICE OF

PRIMARY

RESPONSIBILITY:

ITB

6. OFFICE OF

COLLATERAL

RESPONSIBILITY:

OTD, TTSB, ILB

7. APPLICATION/INTERRELATIONSHIP:

The manual shall be used as the primary reference guide for CBP operators.

8. APPROVAL LIMITATIONS: N/A

9. REFERENCES

(MANDATORY AS CITED IN

BLOCK 10)

Section 4.3

10. PREPARATION INSTRUCTIONS:

The Contractor provided Operator’s Manual shall clearly describe all routine operations and include the following:

a. Safety precautions

b. Functional description (operator level)

c. Setup and Calibration requirements

d. Device features, functions, operating procedures

e. Power up and down procedures

f. Routine servicing procedures and checks

g. Troubleshooting Procedures

h. Calibration record log

All deliverables shall be free of trademark and proprietary claim

Electronic versions of deliverables shall be provided in Microsoft Office Suite or Adobe product file formats.

1. First submission - 90 days prior to first acceptance test.

2. Review - Government has 60 days to review and comment.

3. Final - Due 30 days after receipt of comments.

4. Updates – required whenever changes are made to the design/configuration affecting system operation

5. One (1) electronic copy to

CBP/OTD Charleston, SC:

darren.p.mcquade@cbp.dhs.gov

Maintenance Technician/Service Manual (DID)

SERVICE AND MAINTENANCE

MANUAL

2. IDENTIFICATION NO(s):

A009

3. DESCRIPTION/PURPOSE:

The manual shall contain the procedures and steps necessary for a Maintenance Technician to maintain the NII Device.

4. APPROVAL DATE: TBD

5. OFFICE OF

PRIMARY

RESPONSIBILITY:

ILB

6. OFFICE OF

COLLATERAL

RESPONSIBILITY:

ITB

7. APPLICATION/INTERRELATIONSHIP:

The manual will be used as the primary reference for device Maintenance Technicians.

8. APPROVAL LIMITATIONS: N/A

9. REFERENCES

(MANDATORY AS CITED IN

BLOCK 10): SECTION 4.3.1

a. PREPARATION INSTRUCTIONS:

The Contractor provided Service and Maintenance Manual shall clearly describe the technical details to conduct preventive and corrective maintenance and containing the following:

a. Safety Precautions

b. Calibration Requirements and Procedures

c. Routine Maintenance Check and Service Requirements Lists

d. Periodic Maintenance Schedule

e. Troubleshooting and Fault Isolation Procedures down to the component, module, or lowest replaceable piece part to conduct services

f. Removal and Replacement down to the level as determined by maintenance planning analysis to conduct services (e.g. board/sub-assembly replacement and depot level repairs)

g. Illustrated Parts Breakdown

h. Tools and Test Equipment List, including Specification Sheets on the equipment The manual shall include exploded or other appropriate drawings so that the Contractor's numbering can identify parts.

All deliverables shall be free of trademark and proprietary claim

Deliverables created shall utilize the Microsoft Office Suite and Adobe products.

1. First submission - 90 days prior to expiration of first system warranty.

2. Review - Government has 120 days to review and comment.

3. Final - due 45 days after receipt of comments.

4. Updates - Shall be…