HSBP1012R0025

25. PAYMENT WILL BE MADE BY

C. EMAIL ADDRESS

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 6. REQUISITION/PURCHASE NUMBER5. DATE ISSUED

SOLICITATION, OFFER, AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

PAGE OF PAGESRATING

B. TELEPHONE (Include area code)

(NO COLLECT CALLS)10. FOR INFORMATION

CALL:

A. NAME:

8. ADDRESS OFFER TO (if other than item 7)7. ISSUED BY CODE

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

CAUTION - LATE Submission, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

9. Sealed offers in original and hand carried, in the depository located in until local time (Hour) (Date)(City) copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev.9-97) Prescribed by GSA FAR (48 CFR) 53.214 (c)

CALENDAR DAYS (%)13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%)

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16 , Minimum Bid Acce ptance Period.

AWARD (To be completed by Government)

11. TABLE OF CONTENTS

16. NAME AND TITLE OF PERSON AUTHORIZED

TO SIGN OFFER (Type or print)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amend-ments to the SOLICITATION for offerors and related documents numbered and dated):

12. In compliance with the above, the undersigned agrees, if this offer is accepted within inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the desi gnated point(s ), whithin the time specified in the schedule.

CONTRACT ADMINISTRATION DATA L INSTRS., CONDS., AND NOTICES TO OFFERORS

SPECIAL CONTRACT REQUIREMENTS M EVALUATION FACTORS FOR AWARD

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

(X) DESCRIPTION PAGE (S ) SEC. DESCRIPTION PAGE (S )

SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

PART I - THE SCHEDULE PART II- CONTRACT CLAUSES

I CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

DESCRIPTION/SPECS./WORK STATEMENT J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

DELIVERIES OR PERFORMANCE

K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

AMENDMENT NO. DATEAMENDMENT NO. DATE

G

H

SEC.

B

A

C

E

D

F

(X)

FACILITY CODECODE

18. OFFER DATE15C. CHECK IF REMITTANCE ADDRESS IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS IN SCHEDULE

15B. TELEPHONE NO. (Include area code) 17. SIGNATURE

20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED 21. ACCOUNTING AND APPROPRIATION INFORMATION

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

ITEM

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

24. ADMINISTERED BY (If other than item 7) CODE CODE

28. AWARD DATE27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

26. NAME OF CONTRACTING OFFICER (Type or print) calendar days (60 calendar days unless a different period is

15A.

NAME

AND

ADDRESS

OF

OFFEROR

10 U.S.C. 2304 (c) ( 41 U.S.C. 253 (c) () )

HSBP1012R0025 04/27/2012 0020064211

DHS - Customs & Border Protection

Department of Homeland Security 1300 Pennsylvania Ave, NW Procurement Directorate - NP 1310 Washington DC 20229

1300 Pennsylvania Ave, NW Procurement Directorate - NP 1310 Washington DC 20229

Hyun "Julie" Koo 202-344-3769 hyun.koo@dhs.gov

X X X X X X X X

X

X

X

X X

HSBP1012R0025

TABLE OF CONTENTS

Table Of Contents

SECTION A SOLICITATION/CONTRACT FORM

SECTION B SUPPLIES OR SERVICES & PRICES OR COSTS

B.1 SCHEDULE OF SUPPLIES/SERVICES

B.2 ESTIMATED COST AND FIXED FEE

B.3 CONTRACT TYPE (OCT 2008)

B.4 PAYMENT OF FIXED FEE (ORDERING)

B.5 CONTRACT MINIMUM AND MAXIMUM

SECTION C SPECIFICATIONS/SOW/SOO/ORD

C.1 BACKGROUND AND INTRODUCTION

C.2 SCOPE OF WORK

C.3 WORK REQUIREMENTS

C.4 OTHER TECHNICAL REQUIREMENTS AND COMPLIANCES

C.5 CONTRACTOR EMPLOYEE REQUIREMENTS AND COMPLIANCES

SECTION D PACKAGING & MARKING

D.1 PACKAGING, PACKING, AND MARKING (MAR 2003)

SECTION E INSPECTION & ACCEPTANCE

E.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

E.2 52.246-4 INSPECTION OF SERVICES--FIXED-PRICE (AUG 1996)

E.3 52.246-5 INSPECTION OF SERVICES--COST-REIMBURSEMENT (APR 1984)

E.4 GOVERNMENT ACCEPTANCE OF DELIVERABLES

SECTION F DELIVERIES OR PERFORMANCE

F.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

F.2 52.242-15 STOP-WORK ORDER (AUG 1989)

F.3 52.242-15 STOP-WORK ORDER (AUG 1989) ALTERNATE I (APR 1984)

F.4 PERIOD OF PERFORMANCE (MAR 2003)

F.5 TERM OF CONTRACT WITH OPTION(S) (MAR 2003)

F.6 DELIVERABLES AND DELIVERY SCHEDULE

SECTION G CONTRACT ADMINISTATION DATA

G.1 3052.242-72 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE (DEC 2003)

G.2 CONTRACTING OFFICER'S AUTHORITY (MAR 2003)

G.3 SUBMISSION OF INVOICES (JUN 2009)

G.4 ADDITIONAL INVOICING REQUIREMENTS

G.5 PAYMENT OF FIXED FEE (ORDERING)

SECTION H SPECIAL CONTRACT REQUIREMENTS

H.1 PLACE OF PERFORMANCE

H.2 HOURS OF OPERATIONS

H.3 52.234-4 EARNED VALUE MANAGEMENT SYSTEM (JUL 2006)

H.4 3052.215-70 KEY PERSONNEL OR FACILITIES (DEC 2003)

H.5 GOVERNMENT CONSENT OF PUBLICATION/ENDORSEMENT (MAR 2003)

H.6 LEVEL OF EFFORT (LOE) AND COMPLETION ORDERS-FEE DETERMINATION

H.7 ORDERING PROCEDURES - SERVICES (OCT 2007)

H.8 SECURITY PROCEDURES (OCT 2009)

H.9 SECURE PROTECTION OF GOVERNMENT FURNISHED PROPERTY & INFORMATION

H.10 MONITORING/REVIEWING CONTRACTOR SECURITY REQUIREMENTS

H.11 ACCESS TO UNCLASSIFIED FACILITIES, INFORMATION TECHNOLOGY RESOURCES, AND SENSITIVE

INFORMATION

H.12 SYSTEM SECURITY DOCUMENTATION APPROPRIATE FOR THE SELC STATUS

H.13 ACCESS TO CLASSIFIED NATIONAL SECURITY INFORMATION (AUG 2008

H.14 DISCLOSURE OF INFORMATION (MAR 2003)

H.15 INCREMENTAL FUNDING (MAR 2003)

H.16 TRAVEL COSTS (AUG 2008)

H.17 NON-PERSONAL SERVICE (MAR 2003)

H.18 POST AWARD EVALUATION OF CONTRACTOR PERFORMANCE (JUL 2010)

H.19 HOLIDAYS AND ADMINISTRATIVE LEAVE (MAR 2003)

H.20 ADDITIONAL CONTRACTOR PERSONNEL REQUIREMENTS (OCT 2007)

H.21 SPECIAL SECURITY REQUIREMENT - CONTRACTOR PRE-SCREENING (SEP 2011)

SECTION I CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2 52.202-1 DEFINITIONS (JUL 2004)

I.3 52.203-5 COVENANT AGAINST CONTINGENT FEES (APR 1984)

I.4 52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO THE GOVERNMENT (SEP 2006)

I.5 52.203-7 ANTI-KICKBACK PROCEDURES (OCT 2010)

I.6 52.203-8 CANCELLATION, RESCISSION, AND RECOVERY OF FUNDS FOR ILLEGAL OR IMPROPER

ACTIVITY (JAN 1997)

I.7 52.203-10 PRICE OR FEE ADJUSTMENT FOR ILLEGAL OR IMPROPER ACTIVITY (JAN 1997) I.8 52.203-12 LIMITATION ON PAYMENTS TO INFLUENCE CERTAIN FEDERAL TRANSACTIONS (OCT 2010)

I.9 52.203-13 CONTRACTOR CODE OF BUSINESS ETHICS AND CONDUCT (APR 2010)

I.10 52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON POSTCONSUMER FIBER CONTENT PAPER (MAY 2011) 57

I.11 52.204-7 CENTRAL CONTRACTOR REGISTRATION (APR 2008)

I.12 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

I.13 52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER SUBCONTRACT AWARDS (JUL 2010) 57

I.14 52.209-6 PROTECTING THE GOVERNMENT'S INTEREST WHEN SUBCONTRACTING WITH

CONTRACTORS DEBARRED, SUSPENDED, OR PROPOSED FOR DEBARMENT (DEC 2010)

I.15 52.209-10 PROHIBITION ON CONTRACTING WITH INVERTED DOMESTIC CORPORATIONS (MAY 2011)

I.16 52.210-1 MARKET RESEARCH (APR 2011)

I.17 52.215-2 AUDIT AND RECORDS-NEGOTIATION (OCT 2010)

I.18 52.215-8 ORDER OF PRECEDENCE-UNIFORM CONTRACT FORMAT (OCT 1997)

I.19 52.215-14 INTEGRITY OF UNIT PRICES (OCT 2010)

I.20 52.215-23 LIMITATIONS ON PASS-THROUGH CHARGES (OCT 2009)

I.21 52.216-8 FIXED FEE (JUN 2011)

I.22 52.216-24 LIMITATION OF GOVERNMENT LIABILITY (APR 1984)

I.23 52.216-25 CONTRACT DEFINITIZATION (OCT 2010)

I.24 52.219-4 NOTICE OF PRICE EVALUATION PREFERENCE FOR HUBZONE SMALL BUSINESS CONCERNS

(JAN 2011) ALTERNATE I (JAN 2011)

I.25 52.219-8 UTILIZATION OF SMALL BUSINESS CONCERNS (JAN 2011)

I.26 52.219-9 SMALL BUSINESS SUBCONTRACTING PLAN (JAN 2011) ALTERNATE II (OCT 2001)

I.27 52.219-16 LIQUIDATED DAMAGES - SUBCONTRACTING PLAN (JAN 1999)

I.28 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (APR 2009)

I.29 52.222-3 CONVICT LABOR (JUN 2003)

I.30 52.222-21 PROHIBITION OF SEGREGATED FACILITIES (FEB 1999)

I.31 52.222-26 EQUAL OPPORTUNITY (MAR 2007)

I.32 52.222-35 EQUAL OPPORTUNITY FOR VETERANS (SEP 2010)

I.33 52.222-36 AFFIRMATIVE ACTION FOR WORKERS WITH DISABILITIES (OCT 2010)

I.34 52.222-37 EMPLOYMENT REPORTS ON VETERANS (SEP 2010)

I.35 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL LABOR RELATIONS ACT

(DEC 2010)

I.36 52.222-50 COMBATING TRAFFICKING IN PERSONS (FEB 2009)

I.37 52.222-54 EMPLOYMENT ELIGIBILITY VERIFICATION (JAN 2009)

I.38 52.223-5 POLLUTION PREVENTION AND RIGHT-TO-KNOW INFORMATION (MAY 2011)

I.39 52.223-6 DRUG-FREE WORKPLACE (MAY 2001)

I.40 52.223-17 AFFIRMATIVE PROCUREMENT OF EPA-DESIGNATED ITEMS IN SERVICE AND

CONSTRUCTION CONTRACTS (MAY 2008)

I.41 52.223-18 ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT MESSAGING WHILE DRIVING (AUG 2011) 58

I.42 52.225-13 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES (JUN 2008)

I.43 52.227-14 RIGHTS IN DATA-GENERAL (DEC 2007)

I.44 52.228-5 INSURANCE-WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

I.45 52.228-7 INSURANCE-LIABILITY TO THIRD PERSONS (MAR 1996)

I.46 52.229-3 FEDERAL, STATE, AND LOCAL TAXES (APR 2003)

I.47 52.230-2 COST ACCOUNTING STANDARDS (OCT 2010)

I.48 52.230-6 ADMINISTRATION OF COST ACCOUNTING STANDARDS (JUN 2010)

I.49 52.232-8 DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

I.50 52.232-11 EXTRAS (APR 1984)

I.51 52.232-17 INTEREST (OCT 2010)

I.52 52.232-20 LIMITATION OF COST (APR 1984)

I.53 52.232-22 LIMITATION OF FUNDS (APR 1984)

I.54 52.232-23 ASSIGNMENT OF CLAIMS (JAN 1986)

I.55 52.232-25 PROMPT PAYMENT (OCT 2008) ALTERNATE I (FEB 2002)

I.56 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER-CENTRAL CONTRACTOR REGISTRATION

(OCT 2003)

I.57 52.233-1 DISPUTES (JUL 2002)

I.58 52.233-3 PROTEST AFTER AWARD (AUG 1996) ALTERNATE I (JUN 1985)

I.59 52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004)

I.60 52.237-2 PROTECTION OF GOVERNMENT BUILDINGS, EQUIPMENT, AND VEGETATION (APR 1984) ... 59

I.61 52.237-3 CONTINUITY OF SERVICES (JAN 1991)

I.62 52.239-1 PRIVACY OR SECURITY SAFEGUARDS (AUG 1996)

I.63 52.242-1 NOTICE OF INTENT TO DISALLOW COSTS (APR 1984)

I.64 52.242-3 PENALTIES FOR UNALLOWABLE COSTS (MAY 2001)

I.65 52.242-4 CERTIFICATION OF FINAL INDIRECT COSTS (JAN 1997)

I.66 52.242-13 BANKRUPTCY (JUL 1995)

I.67 52.243-1 CHANGES - FIXED-PRICE (AUG 1987) ALTERNATE I (APR 1984)

I.68 52.243-2 CHANGES - COST-REIMBURSEMENT (AUG 1987) ALTERNATE I (APR 1984)

I.69 52.244-5 COMPETITION IN SUBCONTRACTING (DEC 1996)

I.70 52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS (DEC 2010)

I.71 52.249-2 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (FIXED-PRICE) (MAY 2004)

I.72 52.249-6 TERMINATION (COST-REIMBURSEMENT) (MAY 2004)

I.73 52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICE) (APR 1984)

I.74 52.249-14 EXCUSABLE DELAYS (APR 1984)

I.75 52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

I.76 52.203-14 DISPLAY OF HOTLINE POSTER(S) (DEC 2007)

I.77 52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING RESPONSIBILITY MATTERS

(JAN 2011)

I.78 52.216-7 ALLOWABLE COST AND PAYMENT (JUN 2011)

I.79 52.216-18 ORDERING (OCT 1995)

I.80 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.81 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.82 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.83 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I.84 52.222-2 PAYMENT FOR OVERTIME PREMIUMS (JUL 1990)

I.85 52.244-2 SUBCONTRACTS (OCT 2010)

I.86 3052.204-71 CONTRACTOR EMPLOYEE ACCESS (JUN 2006) Alternate I (JUN 2006)

I.87 3052.209-70 PROHIBITION ON CONTRACTS WITH CORPORATE EXPATRIATES (JUN 2006)

I.88 3052.219-70 SMALL BUSINESS SUBCONTRACTING PLAN REPORTING (JUN 2006)

I.89 3052.225-70 REQUIREMENT FOR USE OF CERTAIN DOMESTIC COMMODITIES (AUG 2009)

I.90 3052.228-70 INSURANCE (DEC 2003)

SECTION J LIST OF ATTACHMENTS

J.1 LIST OF ATTACHMENTS

SECTION K REPRESENTATIONS, CERTIFICATIONS, OTHER STATEMENTS OF OFFEROR

K.1 52.203-2 CERTIFICATE OF INDEPENDENT PRICE DETERMINATION (APR 1985)

K.2 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (NOV 2011)

K.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JAN 2011)

K.4 52.225-20 PROHIBITION ON CONDUCTING RESTRICTED BUSINESS OPERATIONS IN SUDAN--

CERTIFICATION (AUG 2009)

K.5 52.225-25 PROHIBITION ON CONTRACTING WITH ENTITIES ENGAGING IN SANCTIONED ACTIVITIES

RELATING TO IRAN--REPRESENTATION AND CERTIFICATION (NOV 2011)

K.6 52.230-1 COST ACCOUNTING STANDARDS NOTICES AND CERTIFICATION (OCT 2008)

SECTION L INSTRUCTIONS, CONDITIONS, & NOTICES TO OFFERORS

L.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

L.2 52.215-1 INSTRUCTIONS TO OFFERORS--COMPETITIVE ACQUISITION (JAN 2004) ALTERNATE I (OCT 1997) 94

L.3 52.215-16 FACILITIES CAPITAL COST OF MONEY (JUN 2003)

L.4 52.215-22 LIMITATIONS ON PASS-THROUGH CHARGES--IDENTIFICATION OF SUBCONTRACT EFFORT

(OCT 2009)

L.5 52.222-24 PREAWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE EVALUATION (FEB 1999)

L.6 52.237-1 SITE VISIT (APR 1984)

L.7 52.216-1 TYPE OF CONTRACT (APR 1984)

L.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.9 3052.219-71 DHS MENTOR-PROTEGE PROGRAM (JUN 2006)

L.10 INSTRUCTIONS FOR THE PREPARATION OF PROPOSALS

L.11 AGENCY LEVEL PROTEST NOTICE (APR 2003)

L.12 SMALL BUSINESS SUBCONTRACTING PLAN (OCT 2007)

SECTION M EVALUATION FACTORS FOR AWARD

M.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

M.2 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

M.3 3052.219-72 EVALUATION OF PRIME CONTRACTOR PARTICIPATION IN THE DHS MENTOR-PROTEGE

PROGRAM (JUN 2006)

M.4 GENERAL EVALUATION INFORMATION (OCT 2008)

M.5 EVALUATION CRITERIA

M.6 COST OR PRICE EVALUATION (MAR 2003)

SECTION A SOLICITATION/CONTRACT FORM

SECTION B SUPPLIES OR SERVICES & PRICES OR COSTS

B.1 SCHEDULE OF SUPPLIES/SERVICES

In accordance with this contract, the Contractor shall furnish all materials, labor, and equipment, except as specified herein to be furnished by the Government, and shall do all that which is necessary or incidental to the satisfactory and timely performance of the following:

ITEM

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 600,960 Labor Hours

OPERATIONAL MAINTENANCE AND SOFTWARE DEVELOPMENT

CPFF

The Contractor shall perform efforts for Operational Maintenance and Software Development as identified in Section C. The period of performance for this effort is for five (5) years from the effective date of the contract.

ESTIMATED COST $TBD

FIXED FEE $TBD

TOTAL EST COST + FEE

$TBD

Funded Amount $0.00

FOB: Destination

ITEM

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 1 Lot Travel

COST

Travel to support the efforts described in Section C.

ESTIMATED COST $100,000.00

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

DATA AND REPORTS

CPFF

Provide data and reports for CLIN 0001 in accordance with table under clause F.5. Deliverables and Delivery Schedule.

ESTIMATED COST $0.00

FIXED FEE $0.00

TOTAL EST COST + FEE

$0.00

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0101 775,680 Labor

OPTION OPERATIONAL MAINTENANCE AND SOFTWARE DEVELOPMENT

The Contractor shall perform efforts for Operational Maintenance and Software Development as identified in Section C. The period of performance for this effort is five (5) years from the effective date of the contract.

TOTAL EST COST + FEE

$TBD

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0102 1 Lot OPTION Travel

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

OPTION DATA AND REPORTS

CPFF

Provide data and reports for CLIN 0001 in accordance with table under

TOTAL EST COST + FEE

$0.00

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0201 775,680 Labor

The Contractor shall perform efforts for Operational Maintenance and Software Development as identified in Section C. The period of

TOTAL EST COST + FEE

$TBD

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0202 1 Lot OPTION Travel

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

OPTIO

N

DATA AND REPORTS

CPFF

Provide data and reports for CLIN 0001 in accordance with table under clause F.5. Deliverables and Delivery Schedule.

TOTAL EST COST + FEE

$0.00

ITEM NO SUPPLIES/SERVICE

S

QUANTITY UNIT UNIT PRICE AMOUNT

0301 775,680 Labor

The Contractor shall perform efforts for Operational Maintenance and Software Development as identified in Section C. The period of

TOTAL EST COST + FEE

$TBD

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0302 1 Lot OPTION Travel

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

OPTION DATA AND REPORTS

CPFF

TOTAL EST COST + FEE

$0.00

0401 775,680 Labor

The Contractor shall perform efforts for Operational Maintenance and Software Development as identified in Section C. The period of performance for this effort is five (5) years from the effective date of the contract.

ESTIMATED COST $TBD

FIXED FEE $TBD

TOTAL EST COST + FEE

$TBD

0402 1 Lot OPTION Travel

NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

OPTION DATA AND REPORTS

CPFF

TOTAL EST COST + FEE

$0.00

B.2 ESTIMATED COST AND FIXED FEE

(a) The total estimated cost and fixed fee of this contract are:

Estimated Cost: $ TBD Fixed Fee: $ TBD Estimated Cost-Plus-Fixed-Fee: $ TBD

(b) The fixed fee for Completion type task orders is TBD%. The fixed fee for Level-of-Effort type task orders is TBD%.

The Contractor may receive a higher fee on a case by case basis; however, the Contractor can not exceed the total fixed fee ceiling in B.2(a).

B.3 CONTRACT TYPE (OCT 2008)

This is a Cost Plus Fixed Fee (CPFF) IDIQ contract.

[End of Clause]

B.4 PAYMENT OF FIXED FEE (ORDERING)

(a) The fee paid for CLIN 0001 and subsequent option CLINs will be the total of all fees earned on the negotiated task orders performed under CLIN 0001 and subsequent option CLINs. Fee for CLIN 0001 and subsequent option CLINs will be calculated using the rate in clause B.2.

(b) Both Level of Effort (LOE) and Completion orders may be issued against CLIN 0001, 0002, 0003 and subsequent option CLINs.

(c) For completion task orders the Government will make fee payment in accordance with clause B.4 (e), Completion/Ordering, of this contract. For LOE task orders, the Government will make fee payment in accordance with clause B.4 (f), LOE/Ordering, of this contract.

(d) Direct productive labor hours (DPLH’s) will be included in each task order. The purpose of including labor hours in the completion task orders is solely for application to the maximum DPLH for the contract. The labor hours are not included for the purpose of fee payment or to establish a ceiling in the completion task orders.

(e) Completion/Ordering: The Government will make payments to the Contractor when requested as work progresses in accordance with FAR 52.216-7. Each invoice shall contain a statement by the Contractor as to the cumulative percentage of work performed and the cumulative percentage of fee invoiced. Fee shall be payable, subject to other provisions of FAR 52.216-8, “Fixed Fee,” in amounts commensurate with the percentage of work performed.

(f) LOE/Ordering: For those task orders designated “LOE,” the Contractor shall invoice the fee separately.

(g) Each invoice for fee shall contain a statement by the Contractor as to the cumulative percentage of DPLHs performed and the cumulative percentage of fee invoiced. Fee shall be payable, subject to other provisions of FAR 52.216-8, “Fixed Fee,” in amounts commensurate with the percentage of work performed. In no case shall the cumulative amount of the fee invoiced, when expressed as a percentage of the total Fixed Fee for the applicable task order, exceed the cumulative percentage of DPLHs performed for that task order (as verified by the COR) at the end of the billing period. As outlined in Special Contract Requirement H.6, Level of Effort, the fixed fee shall be automatically adjusted and shall be reduced in proportion to the ratio of the DPLHs actually delivered to the maximum DPLHs. Also as outlined in Special Contract Requirement H.6, the fixed fee shall be adjusted in the event DPLHs delivered by labor category exceed the specified variance.

B.5 CONTRACT MINIMUM AND MAXIMUM

The minimum number dollars that may be ordered under this contract is $100,000.00. The maximum number dollars that may be ordered under this contract is $460,000,000.00.

An initial task order will be issued with the award of the IDIQ contract. The execution of the proposed transition-plan will constitute the initial task order under the contract and will cover the contract minimum.

SECTION C SPECIFICATIONS/SOW/SOO/ORD

C.1 BACKGROUND AND INTRODUCTION

The Bureau of Customs and Border Protection (CBP) is a component of the Department of Homeland Security (DHS).

The priority mission of CBP is to prevent terrorists and terrorist weapons from entering the United States. This important mission calls for improved security at America's borders and ports of entry as well as for extending the zone of security beyond physical borders so that American borders are the last line of defense, not the first. CBP also is responsible for apprehending individuals attempting to enter the United States illegally, stemming the flow of illegal drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American businesses from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

The Office of information and Technology (OIT) is the information technology component of CBP. OIT’S Border Enforcement and Management Systems Program Office (BEMS) is responsible for supporting business processes with the design, development, testing, implementation, training, and maintenance of CBP automated systems. BEMS is responsible for the full system development life cycle from planning through deployment of all Border Enforcement, Mission Support and Web-Based Application dissemination and administrative software application systems to include development, enhancements, and maintenance of all mission related systems.

C.2 SCOPE OF WORK

The scope of this Statement of Work (SOW) encompasses contractor supplied technical and management services in support of the full life cycle in planning, development, deployment, operations and maintenance of systems. The primary objective of this work effort is to establish operational maintenance and systems development support services for BEMS.

Operations and maintenance (O&M) is the configuration of COTS software and/or coding of custom software to correct, performance tune and/or make minor modifications to existing systems in support of the original functional requirements.

Maintenance may require new development as a consequence of changes in business processes or other applications, but the new development will continue to fulfill the requirements of the system as originally defined. Operations and maintenance activities also cover the general support of existing systems in the production environment – e.g., review of system sizing based on current usage, update of code/tables in response to organization/business process changes.

Systems Development is the configuration of COTS software and/or coding of custom software in support of requirements for new systems or major enhancements of existing systems. The Contractor shall provide services as described in this Statement of Work.

The Contractor shall provide technical support personnel who are experts with the Systems Engineering Life Cycle (SELC) process and the IT environment and perform the requirements analysis, design, programming, and unit/integration testing steps of the SELC process for each assigned system/project. In addition, the contractor shall provide support for all software development process improvement efforts. For each specific project and work assignment, the contactor shall adhere to the project plan and schedule established by the PM/COR. The contractor shall comply with the SELC process, the BEMS Quality Management Plan, Configuration Management Plan, and the PCO Project/Portfolio Management Procedures.

All applications/systems supported by the Contractor as a developer or by performing O&M will be hosted at a DHS Enterprise Data Center, unless at least of the following is true: 1). Application/system is providing office automation capability (MS Office products or Exchange Server), 2) CBP has an approved waiver from the DHS CIO to host the application/systems elsewhere, or 3) the application/system will be migrated to a DHS Enterprise Data Center and is/will be scheduled for migration in the CBP data Center Migration Plan provided to DHS CIO, or 4) real time mission critical applications/servers which are located at BP Sectors, stations and the ICAD Development Center (IDC).

The Contractor shall be accountable for maintaining and reporting accurate and current technical, administrative, and financial status of all programs, personnel data, and other related activities subject to this contract. The Contractor shall submit this information in periodic status reports described in Section C.3.6 of this document.

C.3 WORK REQUIREMENTS

The requirements for the existing OIT applications, specified in this section, are general and applicable to all BEMS applications. The support service areas listed in the following sub-sections are repetitive in nature and shall be required throughout the life of the effort.

The BEMS applications listed below are not all encompassing, but shall be considered as MANDATORY applications to be supported:

MAINFRAME

APPLICATIONS

Acronym System Name OS Language 1 BADGES (BICS)(22) Badge Inventory Control System

Z/OS COBOL

4.2 2 DD (76) Detector Dog

3 FTS (53) Firearms Information Tracking

System

4 TECS - MLCC Money Laundering Coordination Center

Z/OS COBOL

4.2

5 TECS – OI & TECS CM Office of Investigations & TECS Case Management

Z/OS COBOL

4.2

6 Phoenix CBT Phoenix Computer Based Training

Z/OS COBOL

4.2

7 SEACATS Seized Assets Case Tracking System

Z/OS COBOL

4.2

8 TECS - TLS TECS Telecommunications Linking System

Z/OS COBOL

4.2

9 TECS - IA TECS – Internal Affairs Z/OS COBOL 4.2

10 Bank Secrecy App Bank Secrecy Application Z/OS COBOL 4.2

11 IAB TABLE IAB TABLE Z/OS COBOL

4.2

12 HQ-PICS The Headquarters Password Issuance and Control System

(HQ-PICS)

Z/OS COBOL

4.2

13 ADM (Common & Sync)(Not an application)

Common called routines, main menu, sync programs, catch all, etc..

Z/OS COBOL

4.2

14 AIMS-BE (80-BE) Asset Information Management System-Budget Execution

Z/OS COBOL

4.2

15 AIMS-FC AIMS FUNDS CONTROL Z/OS COBOL

4.2

16 AIMS-FFS (80-FS) Asset Information Management System – Federal Financial System

Z/OS COBOL

4.2

17 AIMS-IPS (80) Asset Information Management System-Invoice Processing System

Z/OS COBOL

4.2

18 AIMS-PC (80-PC) Asset Information Management System-Purchase Card

Z/OS COBOL

4.2

19 AIMS-PCAS (80) Asset Information Management System-Project Cost Accounting System

Z/OS COBOL

4.2

20 ADM-ASDM(81) ASDM Standard Access Z/OS COBOL 4.2

21 AIMS-RT (80-RT) Asset Information Management System-Revenue Table

Z/OS COBOL

22 AIMS-SB ((80-SB) Asset Information Management Z/OS COBOL

System-Staffing to Budget 4.2 23 AIMS-SE (80-SE) Asset Information Management

System-Security

Z/OS COBOL

4.2 24 BEAR Download Biweekly Examination and

Reconciliation Download

Z/OS COBOL

4.2

25 CAMIS (03) (Part of

AIMS-RT)

Customs Accounting Management Information System A system that contains the historical financial data

Z/OS COBOL

4.2

26 CATS (08) Customs Automated Travel

27 CF-16 (RF) (04) CF-16 Transaction Reporting

28 COSS (01) Customs Overtime Scheduling

29 FTE (91) Full-Time Equivalency

30 NFC Support NFC batch Easytrieve processes-Not an application.

This is the USDA to NFC accounting pay data process that is all in Easytreive)

Z/OS COBOL

4.2

31 ORGDA (28) USDA Organization Table On- Line

Z/OS COBOL

4.2

32 PRATS (35) Postage Request and Tracking System

Z/OS/Windows JRE 1.6w/DB2 backend

33 Systems Security (Part of

AIMS-SE)(95)

A separate option on the menu screen, but actually part of AIMS- SE module. The 95 functions are no longer used

Z/OS COBOL

4.2

34 TAMS (14) Time and Attendance Management System

Z/OS COBOL

4.2

35 TPX-MF TELE Customs and Border Protection Telephone Directory-eplaced by WEBTELE, but MF tables are still being updated and MF TELE is still in use.

Z/OS COBOL

4.2

36 USER GUIDE User Guide System Z/OS COBOL 4.2

37 User profile (34) General User Profile Data Z/OS COBOL 4.2

38 WORK TICKETS Old COSS Work Ticket System

Z/OS COBOL

4.2

39 USCSBBS USCS Bulletin Board System (Union Blog)

Z/OS COBOL

40 LCIS (41) Legal Case Inventory System

41 LPRS (42) Legal Precedent Rulings System

42 SIRS (86) Self Inspection Reporting System Z/OS COBOL 4.2

43 CAPES WEB DB (DB2) Customs Automated Pre- Employment Tracking System

(WEB)

Z/OS/Windows JRE 1.6w/DB2 backend

44 WEB TELE DB (DB2) Customs and Border Protection Z/OS/Windows JRE

Telephone Directory 1.6w/DB2 backend

45 PARTS (20-SF) Includes FESi &MIM solon)

Personnel Action Request Tracking System

Z/OS COBOL

4.2

46 POPI (10) Overtime CAP/Premium Overtime Pay Information System

NON-

MAINFRAME

APPLICATIONS

Acronym System Name OS DB Other

1 BDW-

COMPSTAT

Office of Border Patrol Comparative Statistics/Border Patrol Enforcement Data Mart

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

2 BDW-MLCC Money Laundering Coordination Center Data Mart

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

3 BDW-OTD Office of Training and Development Reporting

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

4 BDW-PFC Seized Property/Fines Penalties & Forfeiture Case Management Data Mart

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

5 BDW-TECS Audit Internal Affairs Treasury Enforcement Communications System Audit Data Mart/Cognos

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

6 BDW-TECS

Case Mgmt

TECS Case Management Data Mart/Cognos

Windows/ Linux

Oracle 11g R2

RAC

Business Warehouse

7 BPETS Border Patrol Enforcement Tracking Systems

Windows MS Enterprise

2008 SP1

.Net

8 CBP Tracking 2.0 CBP Tracking System 2.0 (Sharepoint based)

Windows MS SQL server

9 CBP.gov CBP.gov Windows N/A External Facing Website

10 CBPnet Adobe Lifecycle Server

Adobe Lifecycle Server Forms Windows N/A External Facing Website Web- Based solutions & content manager

11 CBPnet BWT admin

CBP-Border Wait Times admin

Windows mySQL Web- Based solutions and content manager

12 CBPmet BWT automation

CBP-Border Wait Times automation

Windows N/A Web- Based solutions and content manager

13 CBPnet CAPES web

CBP-Automated Pre-Employment System web app

Windows IBM DB2 Web- Based solutions and content manager

14 CBPnet CASS automation

Central Application Search System automation

Windows mySQL Web- Based solutions and content manager

15 CBPnet CBPTS

FOIA

CBP Tracking System (Freedom of Information Act)

Oracle 9I Web- Based solutions and content manager

16 CBPnet CBPTS

INA

CBP Tracking System for Office of International Affairs

Windows/ Linux

Oracle 9I Web- Based solutions and content manager

17 CBPnet CBPTS

OFO

CBP Tracking System for Office of Field Support

Windows/ Linux

Oracle 9I Web- Based solutions and content manager

18 CBPnet CBPTS

OIT

CBP Tracking System for Office of Information and Technology

Windows/ Linux

Oracle 9I Web- Based solutions and content manager

19 CBPnet CCTS Chief Counsel Tracking System

Oracle 9I Web- Based solutions and content manager

20 CBPnet CROSS automation

Legal Rulings Cross Reference Search Tool

Windows N/A Web-solutions and content manager

21 CBPnet Door DOORS Windows N/A Web- Based solutions and content manager

22 CBPnet e-allegation automation

CBPnet e-allegation automation Windows N/A Web- Based solutions and content manager

23 CBPnet e-allegation automation

CBPnet e-allegation automation Windows MS SQL server 2008 R3

24 CBPnet ESRI

SBI

ESRI Geospatial Secure Border Initiative and content manager

25 CBPnet Ethnicity, Race, and Gender Identifier Form

Ethnicity, Race, and Gender Identifier Form

Windows N/A Web- Based solutions and content manager

26 CBPnet firing range locator

Firing Range Locator Windows N/A Web- Based solutions and content manager

27 CBPnet IDS Information Display System plasmas distributed to the field and BP

Windows N/A Web- Based solutions and content manager

28 CBPnet OIT Training website

Office of Information and Technology Training website

Windows N/A Web- Based solutions and content manager

29 CBPnet PODS Policy Online Document Search Windows MS SQL server 2008 R2

Web- Based solutions and content manager

30 CBPnet production

CBPnet (Intranet Sites) Windows N/A Web- Based solutions and content manager

31 CBPnet QUICS Quality and Uniformity Information Control System

Windows mySQL Web- Based solutions and content manager

32 CBPnet RRTS Regulations and Rulings Tracking System

Windows/ Linux

Oracle 10g Web- Based solutions and content

33 CBPnet Search CBPnet search (Intranet Sites) solutions and content manager

34 CBPnet Secure (Sharepoint)

CBPnet Secure (MS Sharepoint Collaboration Sites)

Windows MS SQL server 2008 R2

Web-and content manager

35 CBPnet Secure Agriculture Compliance Agreement Database

Agriculture Compliance Agreement Database

2008 R2

36 CBPnet Secure

CARS

CARS Windows MS SQL server

37 CBPnet Secure

CHAOS

Chief Counsel Case Search

38 CBPnet Secure CTPAT (eCC prePrecursor)

CTPAT (eCC prePrecursor)

39 CBPnet Secure eCC precursor eCC precursor Windows MS SQL server

40 CBPnet Secure ePD

Electronic position description Search

41 CBPnet Secure Exclusion order

Exclusion order Windows MS SQL server

42 CBPnet Secure IPRIS Product Identification Manuals

Intellectual Property Rights Internal Product Identification Manuals

43 CBPnet Secure OFO field Memos

Office of Field Operations Memos Windows MS SQL server

44 CBPnet Secure SBInet sharepoint development hosting

Secure Border Initiative net sharepoint development hosting

45 CBPnet Secure WMG Staffing

WMG Staffing Windows MS SQL server

46 CBPnet Security Admin Module

Security Admin Module Windows Oracle 10g Web- Based solutions and content manager

47 CBPnet staging Internal staging system for CBP.gov

Windows N/A Web- Based solutions and content manager

48 CBPnet STP

ARTS

Security & Technology Policy Audit & Review Tracking System

Windows N/A Web- Based solutions and content manager

49 CBPnet Urchin website

CBPnet Urchin webStats (intranet Sites)

Windows N/A Web- Based solutions and content

50 CBPnet USA USA Books Windows N/A Web-

Books Based solutions and content manager

51 CBPnet VA- Virtual Agility

Virtual Agility Windows/ Linux

N/A Web- Based solutions and content manager

52 CBPnet VA CTS Contractor Tracking System (Virtual Agility)

N/A Web- Based solutions and content manager

53 CBPnet VA SBI staffing

Secure Border Initiative staffing (Virtual Agility)

Windows/ Linux

N/A Web- Based solutions and content manager

54 CBPnet webSurveyor webSurveyor Windows N/A Web- Based solutions and content

55 CBPnet webTele Web Telephone Directory

Windows IBM DB2 Web-solutions and content manager

56 CBPnet WebTele-Active Directory Interface

Web Telephone Directory Active Directory Interface

Windows IBM DB2 Web- Based solutions and content manager

57 CBPnet web Tele-BPETS interface

Web Telephone Directory Windows IBM DB2 Web- Based solutions and content manager

58 CBPnet web Tele-DB2 to Datacom syncronization

Web Telephone Directory DB2 to Datacomm Syncronization

Windows IBM DB2 Web- Based solutions and content manager

59 CBPnet web Tele-USDA to

DB2

syncronization

Web Telephone Directory Windows IBM DB2 Web- Based solutions and content manager

60 Cornerstone - IA Background Investigation Update System (IA)

Windows PDF files COTS

61 Doors DOORS (OAM)-Requirements Management Tool

Windows N/A COTS IBM

62 E3 E3

Linux Oracle 11g R2

RAC

Java application

63 E3 Adobe LifeCycle Forms

Enforce 3 Adobe LifeCycle Forms Windows Oracle 11g R2

RAC

Java application

64 E3 Assaults Enforce3 Assaults Linux Oracle 11g R2

RAC

Java application

65 E3 Biometrics Enforce3 Biometrics Linux Oracle 11g R2

RAC

Java application

66 E3 I0318 Service Enforce3 I-318 Service Linux Oracle 11g R2

RAC

Java application

67 E3 Lite Enforce3 Lite Linux Oracle 11g R2

RAC

Java application

68 E3 OASSIS Enforce3 OASSIS Linux Oracle 11g R2

RAC

Java application

69 E3 Processing Enforce3 Processing Linux Oracle 11g R2

RAC

Java application

70 E3 Prosecutions Enforce3 Prosecutions Linux Oracle 11g R2

RAC

Java application

71 E3 Report-token Enforce3 Report-token Linux Oracle 11g R2

RAC

Java application

72 eGIS Enterprise Geospatial Information Services (was CCICC)

Windows MS-SQL server

ESRI web-based application using .Net

73 ESOTS Electronic Surveillance Operations Tracking Systems (Formerly Technical Operations)

Windows/ Oracle Java application

74 ESS AMDAR Enforcement Support System – Air and Marine Daily Activity Report

Windows/ Linux

Oracle 11g R2

RAC

.Net

75 ESS BPETS2 Enforcement Support System- Border Protection Enforcement Tracking System 2

Windows Oracle 11g R2

RAC MS-SQL

server 2008

.Net

76 ESS ORDBP Enforcement Support System – Operational Requirements Based Budget Process

Windows/ Linux

Oracle 11g R2

RAC

.Net

77 ESS SIR Enforcement Support System- Significant Ins Reporting

Windows/ Linux

Oracle 11g R2

RAC

.Net

78 ESS UFRS Enforcement Support System – Use of Force 318

Windows/ Linux

Oracle 11g R2

RAC

.Net

79 FACTS Firearms Armor Credential Tracking System

Linux Oracle 11g R2

RAC

Java application

80 Fedtraveler Fed-traveler Interfaces Linux Oracle 11g R2

RAC

SAP

interface third part hosted solution

81 FM&E Trirga

(PMRS)

Trrirga Linux Oracle 11g R2

RAC

COTS

82 ICAD Intelligent Computer Assisted Detection

Oracle 11g R2

RAC

.Net

83 JICMS Joint Integrity Case Management System (formerly IALER)

Solaris/Lin ux/Window s

Oracle 11g R2

RAC

COTS

Oracle EBusiness suite 84 OpStar (National Air Training Center)

OpStar (OAM) Windows/ Linux

Oracle 11g R2

RAC

IIS Web application

85 Remedy Remedy Linux Oracle 9.2i for developer client access & Oracle 10g for Remedy application

COTS

86 Rosetta Stone Rosetta Stone (BP)-language learning

Windows N/A COTS

87 SAP Systems, Applications, and Products

Solaris/Lin ux/Window s

Oracle 11.2.1g

R1, MS-SQL

server 2005

COTS

88 SMART-IA

Security Management Assessment Risk Tool (IA)

Windows MS Enterprise

2008 SP1 (2531)

COTS

89 SSO/OOPS BEMS Single-on and OOPS web service

Windows/ Linux

N/A .Net

90 TOMIS Tasking, Operations, and Management Information

Linux N/A Java application

91 VLC Virtual Learning Center Windows MS Enterprise

2005 SP3

COTS

Meridian Global

92 webSIRS Web Self Inspection Reporting System

Windows/ Linux

MS SQL server 2008 R2

Java application

93 ZyImage ZyImage Windows PDF files COTS

C.3.1 BEMS SUPPORT FOR OPERATIONS AND MAINTENANCE OF IT APPLICATIONS

-Capture, analyze, manage and verify requirements, -Perform system integration analysis, -Participate in the creation of Work Breakdown Structure (WBS), -Modify and develop programs based on user requirements (analysis), -Provide development and integration testing and quality assurance support as necessary to correct Test problem reports, -Conduct or participate in technical reviews as requested, -Operate and maintain the systems, as requested by the Government, -Provide assistance and resolutions to include, but not be limited to, problem analysis, systems analysis, program modifications, changing help screens, rewriting programs, stored procedures or triggers, and database and data file modifications or conversions, -All changes to the system must go through development and testing before they are moved into production, -Provide full documentation of any systems changes and/or modifications to the existing systems software, as specified by the Government, -Respond to Help Desk tickets, -Respond to Operational Problem Reports (OPR), -Modify and/or develop programs based on analysis of end-user evaluation of current system components, -Provide programming support as necessary to correct operational problem reports, -Test all modifications against external interfaces, -Modify code and test applications in conjunction with other related development efforts, -Coordinate closely with Government Program Managers, Government employees, and other contractors to ensure success across projects, -Coordinate with the Office of Information Technology (OIT) to assist in meeting the CBP process, procedure, and policy requirements for accountable property, -Be proactive in recommending solutions as issues arise and play an active role in their resolution including efforts to retire legacy mainframe applications, -Support deployment to additional sites and upgrade existing sites, including travel, labor, and equipment; shall support all other deployment efforts as directed by the COR, -Produce ad hoc reports as required, -Provide all associated requirement documentation, -Perform Project configuration management as requested by the Government in accordance with industry best practices, -Perform Project Technical compliance review as requested by the Government in accordance with industry best practices, -Participate with COR, Project Leads, and Government Business Program Managers in various SELC-related phase gate reviews, -Develop and maintain requirements traceability matrix, -Support and maintain CBP Risk Management Plan, -Participate in the creation of Work Breakdown Structure (WBS), -Participate in staff meetings and generate periodic status reports as required, -Provide documentation and input to facilitate security certification, -Coordinate with the CBP Tivoli group to maintain remote connectivity between the Contractor’s site and the CBP network, and coordinate with the Tivoli group to ensure maximum utilization of all Tivoli features and capabilities, -Provide Emergency Release Support, -Respond to OIT data calls for technology information such as application inventory, application monitoring, etc., -Use the CBP Dimensions tool for all projects, -Support the BEMS Independent Test Team and Configuration management team in preparing for production implementation, -Conduct or participate in technical reviews as requested, -Provide analysis and programming assistance to identify and resolve problems or inefficiencies in existing related databases, files and operations on –line or batch programs including problem analysis, systems analysis, program modifications, changing help screens, rewriting programs, stored procedures or triggers and database and data file modifications or conversions, -Conduct or participate in system design walk-throughs with CBP key personnel designated by the COR to ensure design consistency and completeness, -Provide oral presentations and participate in conference presentation to CBP, other Government agencies and the public, -Maintain existing BEMS biometrics applications and state-of-the-art knowledge of technology, processes, methodologies, procedural solution, and products used by or are applicable to the BEMS applications including biometrics and mobile applications, -Resolve emergency situations caused by a system failure or outage or will cause a system failure or outage within four

(4) hours. The Contractor shall immediately assess and alleviate the damage to the greatest extent possible and resolve the situation as quickly as possible. The Contractor shall provide immediate support and coordination with the onsite personnel.

C.3.2 BEMS SUPPORT FOR SOFTWARE DEVELOPMENT

The Contractor shall provide qualified technical and management personnel resources to accomplish the following tasks:

-Capture, analyze, manage and verify user requirements, -Perform system integration analysis, -Perform system design analysis, -Perform system construction, -Perform Project configuration and Technical compliance review, -Provide a technical lead to support the government Technical Lead/Program Manager in various Exit Gate reviews, if required, -Develop and maintain requirements traceability matrix and risk database, -Participate in the creation of a Work Breakdown Structure (WBS), -Participate in the development of the Life Cycle tailoring document, -Modify and develop programs based on user requirements (analysis), -Provide all associated DHS/CBP System Engineering Life Cycle (SELC)-compliant documentation as required, -Provide all associated CBP Architecture Alignment and Assessment (AAA) compliant documentation as required, -Provide all associated DHS Alignments (Milestone Decision Points) compliant documentation as required, -Provide testing and SQA support as necessary to correct Test problem reports, -Support testing and configuration management team in preparing for production implementation, -Conduct or participate in technical reviews such as SELC Gate reviews as requested, -Operate and maintain the system, -Provide analysis and programming assistance to identify and resolve problems or inefficiencies in existing related databases, files and operational on-line or batch programs, -Provide assistance to include, but not be limited to, problem analysis, systems analysis, program modifications, changing help screens, rewriting programs, stored procedures or triggers, and database and data file modifications or conversions, -Provide technical expertise/assistance with developing a mobile platform strategy (including mobility analysis, technical strategy, systems integration, design, testing, end user training, etc.), -Provide technical expertise to assist with analysis of current software applications and impact of transitioning to cloud computing, -Migrate system components from development to testing, and subsequently, to production environment, -Provide full documentation of any systems changes and/or modifications to the existing systems software, as specified by the Government. All related existing systems documentation shall be furnished by the Government to the Contractor as required, -Maintain system development documentation using the Government furnished document management system, -Prepare on-line systems help if required, -Provide independent support to assist BEMS in meeting the DHS goal for Data Center migration planning, -Conduct or participate in system design walk-throughs with CBP key personnel designated by the COR to ensure design consistency and completeness, -Provide oral presentations and participate in conference presentation to CBP, other Government agencies and the public, -Maintain state-of-the-art knowledge of technology, processes, methodologies, procedural solution, and products used by or are applicable to the BEMS applications, -Resolve emergency situations caused by a system failure or outage or will cause a system failure or outage with the next four (4) hours. The Contractor shall immediately assess and alleviate the damage to the greatest extent possible and resolve the situation as quickly as possible. The Contractor shall provide immediate support and coordination with the onsite personnel.

C.3.3 BEMS SUPPORT FOR TECHNICAL INTEGRATION OF IT APPLICATIONS

The Contractor shall provide qualified technical personnel resources to accomplish the following tasks:

-Provide working experience with an agile or iterative analytical and development methodology, -Provide working experience in defining a projects scope and breaking that scope into logical modules, -Provide working experience in documenting the individual modules (to include: Business modeling, Use cases, User Interface (UI) mockups, Screen flows, UI Documentation, Logical data models, RTM), -Participate in working with application designers to determine and document a “delivery scope”, -Lead Requirements meetings and workshops, -Elicit, conceptualize and deliver business process models, -Conceptualize and generate use cases, outlining the pre and post condition of functions, -The ability to conceptualize and develop user interface (UI) mockups, -Assists BEMS Application Groups in:

-CBP Technology Reference Model (TRM) Insertions -CBP Enterprise Architecture compliance activities -CBP Service Oriented Architecture processes -CBP Data Management process -CBP Business Continuity Planning (BCP) processes -CBP CARD process -DHS/CBP National Information Exchange Model (NIEM) Requirements -Coordinates the CBP and DHS technology-related data calls for BEMS, -Attends the Technology Review Committee (TRC) Meetings, -Assist BEMS projects with issue resolution related to infrastructure or enterprise technologies/services, -Maintains the holistic view of the BEMS application landscape to advise and support projects pertaining to services, data exchanges, and other cross-project collaboration opportunities, -Review and Comment on all relevant technical enterprise documents and processes that affect BEMS, -Represent/act as liaison for BEMS interests in architecture projects at the OIT, CBP and DHS levels, -Develop architecture standards for BEMS projects based on CBP standards, -Assist the BEMS project teams with understanding and implementing the architecture standard including the Architecture Alignment Assessment (AAA) process, -Ensure that BEMS projects follow the BEMS, CBP and DHS architecture guidelines, -Perform the necessary coordination to ensure that architecture monitoring is implemented.