Attachment 4-LABOR CATEGORY DESCRIPTIONS.pdf

LABOR CATEGORY DESCRIPTIONS

Note: The academic requirements as shown for each labor category are not mandatory only desired. Academia may be substituted with years of experience.

All categories can substitute years specific work experience for education: 1.5 years experience for every year of education. An Associates degree would equate to 3 years specific work experience; a Bachelor equates to 6 years experience, and a Masters equates to 3 additional years of specific work experience. The years of specific experience used for satisfying an education requirement cannot be used as filling the work experience requirement too. So, 12 years of work experience can be used to fill a Bachelors degree and 6 years of experience OR 12 years of experience; but not both.

DATA ARCH (DATA ARCITECT):

Responsible for ensuring that the data assets of the organization are supported by an architecture supporting the organization in achieving its strategic goals. The architecture should cover databases, data integration and the means to get to the data. May assist in setting enterprise data standards. May also be referred to as a “Data Modeler.”

Level: Masters Degree or Higher (1- 6 years experience)

INT. ENTERPRISE RESOURCE PLANNING (INTERMEDIATE):

Responsible for Enterprise Resource Planning involving systems integration internal and external management information across the entire organization; embraces financial/accounting, and other services, customer relationship management. The primary purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.

Level: Bachelors Degree or Higher (1- 5 years experience).

PR. ENTERPIRSE RESOURCE PLANNING (PRINCIPAL):

Responsible for Enterprise Resource Planning involving systems integration internal and external management information across the entire organization; embraces financial/accounting, and other services, customer relationship management. The primary purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.

Level: Bachelors Degree or Higher (1- 6 years experience).

SR. ENTERPRISE RESOURCE PLANNING (SENIOR)

Responsible for Enterprise Resource Planning involving systems integration internal and external management information across the entire organization; embraces financial/accounting, and other services, customer relationship management. The primary purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.

Level: Masters Degree or Higher (1 - 6 years experience).

INT. IT SUPPORT SPEC (INTERMEADIATE INFORMATION TECHNOLOGY

SUPPORT SPECIALIST)

A technical support specialist who assists users, including the identification of issues and problems, with software, computers, peripherals, such as printers or scanners.

Level: Bachelors Degree or Higher (1 - 5 years experience)

SR. IT SUPPT SEC (SENIOR INFORMATION TECHNOLOGY SUPPORT

SPECIALIST)

A technical support specialist who assists users , including the identification of issues and problems, with software, computers, peripherals, such as printers or scanners.

Level: Bachelors Degree or Higher (1 - 6 years experience)

INT. IT TECH SPEC (INTERMEADIATE INFORMATION TECHNOLOGY TECHNICAL

SPECIALIST)

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff.

Level: Bachelors Degree or Higher (1 - 5 years experience)

PR. IT TECH SPEC (PRINCIPAL INFORMATION TECHNOLOGY TECHNICAL

SPECIALIST)

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff.

Level: Bachelors Degree or Higher (1 - 6 years experience)

SR. IT TECH SPEC (SENIOR INFORMATION TECHNOLOGY TECHNICAL

SEPCIALIST)

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff.

Level: Bachelors Degree or Higher (1 - 8 years experience)

INT. PROGRAMMER ANALY/ENG (INTERMEADIATE PROGRAMMER

ANALYST/ENGINEER)

Analyzes functional business applications and design specifications for functional activities. Develops code, tests, and debugs new software or enhancements to existing software. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications needed. Works with the technical staff to understand problems had with software and then resolve them. Resolves customer complaints with the software and responds to suggestions for improvements and enhancements. Develops block diagrams and logic flow charts. Prepares required documentation. Provides technical direction to programmers to ensure program deadlines are met.

Level: Bachelors Degree or Higher (1 - 5 years experience).

SR. PROGRAMMER ANALY/ENG (SENIOR PROGRAMMER ANALYST/ENGINEER)

Analyzes functional business applications and design specifications for functional activities. Develops codes, tests, and debugs new software or enhancements to existing software. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications needed. Works with the technical staff to understand problems had with software and then resolve them. Resolves customer complaints with the software and responds to suggestions for improvements and enhancements. Develops block diagrams and logic flow charts. Prepares required documentation. Provides technical direction to programmers to ensure program deadlines are met.

Level: Bachelors Degree or Higher (1 - 8 years experience).

SW. DEV/PROGRAMMER (SOFTWARE DEVELOPER/PROGRAMMER)

Participates in the design of software tools and subsystems to support reuse and domain analysis. Assists Applications Engineer and Applications Programmer to interpret software requirements and design specifications to code and integrate and test software components.

Level: Bachelors Degree or Higher (1 - 5 years experience).

INT. PROJECT MANAGER (INTERMEADITE):

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level Task Monitors, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems.

Level: Bachelors Degree or Higher (1 - 5 years experience)

SR. PROGRAM MNG (SENIOR PROGRAM/PROJECT MANAGER):

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level TMs, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems.

Level: Bachelors Degree or Higher (1 - 8 years experience)

INT. QUAL. ASSUR (INTERMEADIATE QUALITY ASSURANCE SPECIALIST)

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure Government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinates with the Project Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates and end user representatives.

Level: Bachelors Degree or Higher (1 - 5 years experience).

INT. SUBJ MATTER EXP (INTERMEADIATE SUBJECT MATTER EXPERT)

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications;

automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; and modeling and simulation.

Level: Bachelors Degree or Higher (1 - 6 years experience)

PR. SUBJ MATTER EXP (PRINCIPAL SUBJECT MATTER EXPERT)

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications;

automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; and modeling and simulation.

Level: Bachelors Degree or Higher (1 - 8 years experience)

SR. SUBJ MATTER EXP (SENIOR SUBJECT MATTER EXPERT)

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications;

automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; and modeling and simulation.

Level: Masters Degree or Higher (1 - 8 years experience)

INT. SYS SPEC (INTERMEADIATE SYSTEM SPECIALIST)

Analyzes functional business requirements and design specifications for functional activities. Provides identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Level: Bachelors Degree or Higher (1 - 5 years experience)

SR. SYS SPEC (SENIOR SYSTEM SPECIALIST)

Analyzes functional business requirements and design specifications for functional activities. Provides identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Level: Masters Degree or Higher (1 - 8 years experience)

IS TECH SPEC (INFORMATION SECURITY TECHNICAL SPECIALIST)

Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. Experience in several of the following areas is required:

understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System Security Officer.

Level: Bachelors Degree or Higher (1 - 6 years experience).

IT ADMIN SPEC (INFORMATION TECHNOLOGY ADMINISTRATIVE SPECIALIST)

Provides administrative support such as technical typing, editing of word processing and other computer-based manuscripts, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, preparation of graphical and narrative presentation material. Provides assistance with maintaining personnel and other files; prepares correspondence, schedules and coordinates travel.

Supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics generated with automated tools and the deliverable documents.

Level: Bachelors Degree or Higher. (1 - 5 years experience)

SR. IT ADMIN SPEC (SENIOR INFORMATION TECHNOLOGY ADMINISTRATIVE

SPECIALIST)

Provides administrative support such as technical writing, proofreading, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, preparation of graphical and narrative presentation material. Assists in the preparation of management plans and reports. Coordinates schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations. Performs analysis, development and review of program or functional areas, as required.

Level: Bachelors Degree or Higher. (1 - 6 years experience)

MULTI-DISCIPLINE SW ENGINEER (MULTI-DISCIPLINE SOFTWARE ENGINEER)

Applies an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools;

such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Provides technical guidance in software engineering techniques and automated support tools.

Level: Bachelors Degree or Higher (1 - 6 years experience)

SR. MULTI-DISC SW ENGINEER (SENIOR MULTI-DISCIPLINE SOFTWARE

ENGINEER)

Applies an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools;

such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Provides technical guidance in software engineering techniques and automated support tools.

Level: Bachelors Degree or Higher (1 - 8 years experience)

SR. BUS PROC RE-ENG (SENIOR BUSINESS PROCESSING RE-ENGINEERING)

Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.

Should apply as appropriate, activity data modeling, transaction flow analysis, and internal control and risk analysis, modern business methods and applies performance measurement techniques. Assists in establishing standards for information systems procedures. Develops and applies organization-wide information models for use in designing and building integrated, shared software and database management systems.

Constructs sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and system architecture objectives. Senior level supervisors provide daily supervision and direction to staff Level: Masters Degree or Higher (1 - 6 years experience)

SR. INF SEC SPEC (SENIOR INFORMATION SECURITY SPECIALIST)

Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the DHS/CBP IT security. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses which also includes risk assessment. Provide support to plan, coordinate, and implement the organization’s information security. Provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Provides daily supervision and direction to staff.

Level: Masters Degree or Higher (1 - 6 years experience)

SYS ARCH (SYSTEM ARCHITECT)

Establishes system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems.

Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for agency IT architectures, and profiles of standards as they apply to the implementation and specific to the solution for the platform, integration with other systems, and the external interfaces. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Level: Masters Degree or Higher (1 - 8 years experience)

TELECOM ENG (TELECOMMUNICATIONS ENGINEER)

Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. Also, provides in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management.

Level: Bachelors Degree or Higher (1 - 6 years experience)

WEB DESIGNER

Designs, develops, troubleshoots, debugs, and implements software code for components of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts.

Level: Bachelors Degree or Higher (1 - 5 years experience)