HQ003424R0157_Transcription Services.pdf

SEE A DDENDUM

(No Collect Call s)

HQ003424R0157 20-Mar-2024

b. TELEPHONE NUMBER

571-722-8426

8. OFF ER DUE DAT E/LOCAL T IME

10:00 AM 02 A pr 2024

5. SOLICIT ATION NUM BER 6. SOLICITAT ION ISSUE DAT E

A UTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STA NDARD FORM 1449 (REV . 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR P RINT)

(SIGNAT URE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Us e Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTA NCE IS DIFFERENT A ND PUT

BELOW IS CHECKED

TELEPHONE NO.

HQ00349. ISSUED BY

18b. SUBMIT INVOICES TO A DDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORM AT ION CALL:

a. NAME

LA TOVA J GREENE

2. CONTRACT NO. 3. AWARD/EFF ECTIVE DATE 4. ORDER NUM BER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNA TURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISIT ION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. Y OUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

WHS - ACQUISITION DIRECTORATE

4800 MARK CENTER DRIVE, SUITE 09F09

ALEXANDRIA VA 22350-0002

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$19,000,000

NAICS:

561410

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUA NTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOM EN-OWNED SM ALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SM ALL BUSINESS P ROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF39

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC' D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDA RD FORM 1449 (REV. 2/2012) BA CK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCA L REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUA NTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HQ003424R0157

Section SF 1449 - CONTINUATION SHEET

PWS

PERFORMANCE WORK STATEMENT (PWS)

TRANSCRIPTION SERVICES

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide transcription services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform transcription services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Department of Defense (DoD) Office of Inspector General (OIG) requires transcription services to support its daily mission. The DoD OIG provides a confidential, reliable DoD Hotline for reporting fraud, waste, and abuse (FWA) and detecting/preventing threats and danger to the public health and safety of the DoD. The investigation components promote public confidence in the integrity and accountability of DoD leadership by investigating allegations of misconduct by senior DoD officials, whistleblower reprisal, procurement fraud, public corruption, product substitution, health care fraud, illegal technology transfer, and cybercrimes and computer intrusions. The investigative activity may include recorded: interviews of English-speaking individuals, undercover meetings, telephone conversations, face-to-face meetings, interviews of witnesses, or interrogations of subjects during the course of an investigation, audit, inspection, or evaluation.

1.3 Objectives: The objective of this requirement is to produce verbatim transcripts of DoD OIG investigations.

1.4 Scope: The contractor will provide all personnel, equipment, materials, supervision, and timely unclassified transcription services in support of the DoD OIG. Some of the content of these recordings is LAW ENFORCEMENT SENSITIVE, and must be transferred, stored, and destroyed in accordance with (IAW) the requirements of this PWS.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4)

12-month option years. The Period of Performance reads as follows:

Base Year: April 21, 2024 – April 20, 2025 Option Year I: April 21, 2025 – April 20, 2026 Option Year II: April 21, 2026 – April 20, 2027 Option Year III: April 21, 2027 – April 20, 2028 Option Year IV: April 21, 2028 – April 20, 2029

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan is to be delivered within 30 days after contract award. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s (KO) acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day, January 1.

Martin Luther King Jr.’s Birthday, the third Monday in January.

President’s Day, the third Monday in February.

Memorial Day, the last Monday in May.

Juneteenth National Independence Day, June 19.

Independence Day, July 4.

Labor Day, the first Monday in September.

Columbus Day, the second Monday in October.

Veterans Day, November 11.

Thanksgiving Day, the fourth Thursday in November.

Christmas Day, December 25.

1.6.4 Hours of Operation: Work will be performed at the contractor’s facility but the contractor is responsible for being available during Government operations which is Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The DoD OIG hours of operation is from 6:00am to 6:00pm. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the contractor facility.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Indefinite Delivery Indefinite Quantity contract.

1.6.7 Security Requirements: All contractor personnel may have access to sensitive, privileged or Privacy Act Information. Personnel will adhere to the Privacy Act, Title 5 of the U.S, Code, Section 552a and applicable agency rules regulations. Contractor personnel performing work under this contract must have a favorably adjudicated National Agency Check with Inquiries (NACI). Evidence of a favorable NACI for all contractor and subcontractor employees must be presented to the COR before any work is commenced on this contract. The Contractor is responsible for ensuring that all contractor employees and subcontractor employees are U.S. citizens. Contractor employees and subcontractor employees who exclusively hold current foreign passports will not be permitted to work on this contract. Each dual citizenship case will be reviewed on a case-by-case basis. There is no guarantee that individuals with dual citizenship will be permitted to perform on this contract.

1.6.7.1 Physical Security: Work will be completed at the contractor’s facility. If required, the contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. DoD and DoD OIG policies concerning the safeguarding of government data and information systems require that all contractor and subcontractor employees requiring access to DoD OIG data must meet or exceed the requirements of Homeland Security Presidential Directive 12 (HSPD-12). The Contracting Officer (KO) reserves the right to direct any contractor or subcontractor employee to be removed from performance, directly or indirectly, whenever there is reason to believe, on the basis of all facts available, that such action is warranted in the interest of national security.

The Government also reserves the right to remove any contractor or subcontractor employee for the purpose of conducting any investigation of alleged misconduct which may, in the opinion of the Contracting Office, jeopardize the safeguarding of LAW ENFORCEMENT SENSITIVE information.

1.6.7.1.1 Physical/Electronic Secure Transmission, Storage, and Safeguarding of LAW ENFORCEMENT SENSITIVE information: The contractor will bear all costs associated with file transfers. The contractor will be responsible for safeguarding all Government equipment, information, and property provided for contractor use. Some actions may require safeguarding IAW DoDM 5200.01, “DoD Information Security Program,” Volumes 1-4.

Transcribed materials will not be commingled with materials from another Federal agency, non-Federal agency, or any other business concern or entity’s files.

1.6.7.2 Controlled Unclassified Information (CUI) Material: CUI material must be encrypted at ALL times when transmitted using secure File Transfer Protocol (FTP) over secure commercial or wireless networks. Also, when secure electronic transmission is not possible, CUI material must be encrypted when stored on physical media such as Compact Disk (CD) or other optical disk storage (DVD) and transmitted via a delivery service (for example: FedEx, UPS or any other delivery service) or courier inside a double-wrapped, durable, hard-sided container (e.g., cardboard box) to avoid damage. The contractor will preview the material by email and provide the tracking number to the Authorized Ordering Official (AOO). The contractor will be responsible for safeguarding all Government equipment, information, and property provided for contractor use IAW DoDM 5200.01, “DoD Information Security Program,” Volumes 1-4. Transcribed materials will not be co-mingled with materials from another Federal or non-Federal agency’s files.

1.6.7.2 Key Control: N/A

1.6.7.3 Lock Combinations: N/A

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: N/A

1.6.12 Identification of Contractor Employees: The contractor will provide a single point of contact for files, who will be available for questions, status reports, and emergent expedited files during the normal business hours in section 1.6.4.

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs: N/A

1.6.15 Data Rights: N/A

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase in Phase out Period: N/A

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative BCTF Boards, Commissions, and Task Forces CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DD Form 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense EM Enterprise Management Directorate FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: If required, the government will provide basic services to phones and information technology.

3.2 Facilities: If required, basic facilities such as work space and utilities will be provided while working in Government facilities.

3.3 Equipment: If required, the Government will provide phones, desks, and general office supplies while working in Government facilities.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: If required, the Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: N/A

4.4 Equipment: N/A

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Transcription Services. The contractor shall provide services for transcription for the DoD OIG. The contractor will provide unclassified transcription services for digital or analog audio recordings of spoken English. The contractor will receive audio recordings as specified by the COR either electronically or physically (depending on size of files) by secure means and transmit the resulting transcriptions in electronic format via secure electronic means (or by secure physical means [CD/DVD] if size of file exceeds 100MB). The contractor will have equipment and software necessary to enhance audio recordings to produce the fewest number of inaudible or indiscernible words in the final transcript. The contractor will have the capability to transfer audio recordings recorded in controlled and uncontrolled (where the ambient sounds fluctuate so as to make the material more difficult to transcribe) environments as requested. Upon receipt of a draft transcript, the DoD OIG may request changes to the draft transcript. The contractor will make required changes, and then provide a final transcript at no additional cost.

The contractor must certify the final transcript as an accurate transcript of the audio file provided by the DoD OIG.

5.1.1 Transcription Format. The contractor will provide one (1) electronic copy of the final transcription prepared in the most recent version of Microsoft Word format and one (1) PDF format for each audio recording. The contractor will follow the sample transcript referenced in Section 3, Applicable Publications/Reference Materials, and provided as RFP Attachment 2: Sample Transcript.

Font: Calibri (Body) 11 point will be used throughout the transcript.

Margins: The margins will be: Top .7 inch, bottom .7 inch, right side 1 inch, left side 1 inch to fit on 8.5 by 11 inch paper.

Cover Sheet: The cover sheet will include the following information as formatted in RFP Attachment 2:

Sample Transcript: Department of Defense, Office of Inspector General; the office component (Administrative Investigations, Defense Criminal Investigations Service, or Office of Professional Responsibility); rank spelled out if military and name of the interviewee; case number; date of interview;

name, address, and phone number of company preparing the transcript; and the control measures (bolded) and appropriate classification markings to include the CUI Designation Indicator as specified on the Transcript Request Form.

Header: The header will start with the first page of the transcript and contain the proper classification marking centered and as identified on the Request for Transcript form.

Footer: The footer will start with the first page of the transcript and contain the proper classification marking centered and the page number in the right hand corner. The first page of transcript will begin with page number two (2); the cover sheet will not have a page number.

Spacing: The entire transcript will be double-spaced without extra spaces between lines. Only one space will be left after the punctuation mark at the end of a sentence. A .5 inch hanging indent will be used for new paragraphs.

Line Numbers: Line numbers will not be included on the cover sheet. Line numbers will start on the first page of the transcript and start over on the subsequent pages. They will be located on the left side of the page with a minimum of 23 numbered lines per page. The minimum of 23 numbered lines per page is not applicable to the last page.

Identification of Speakers: In the initial introduction, the speakers will be identified with MR., MRS., MS., or abbreviated military rank followed by their last name in all capital letters. The word, “PROCEEDINGS” will be centered at the top of the first page of testimony.

Swearing a Witness: There are two different scenarios for calling a witness: 1) Initial calling of a witness and 2) recalling of a witness. In both scenarios, the word, “Whereupon:” will be aligned at the left margin followed on the next line by the witness’s rank, if military, and name in all capital letters, and centered. It will be followed by one of two phrases; 1) “was called as a witness, placed under oath, and provided the following testimony:” or 2) “was recalled as a witness, reminded of his/her oath, and provided the following testimony:” The appropriate phrase that applies will be used. The oath will NEVER be typed out. After an investigator swears in a witness, the word, “EXAMINATION” will be centered on the next line. On the next line the individual conducting the questions will be identified as, “BY MR. SMITH:” The next line will begin the questions and answers and will be identified by “Q:” and “A:”. Two spaces will follow all Q: and A:. If an investigator changes throughout the questions and answers, a new line will start with identifying the new speaker as, “BY MS. JONES:” See RFP Attachment 2: Sample Transcript.

Abbreviations: When identifying individuals in the body of the transcript, the only authorized abbreviations are Mr., Mrs., Ms., and Dr. Military ranks will be spelled out in the body of the transcript unless the speaker uses an abbreviation. If an individual uses an abbreviation, it will be typed as it was spoken.

Verbatim: The transcript will be verbatim to the extent possible, to include “uhm,” “uh,” and “okay,” and other sounds relevant to the conversation. When a name, word, or rank is spelled out, all capital letters with a hyphen between the letters will be used: for example, S-M-I-T-H.

Inaudible Audio and Phonetic: If there is a point in the audio when the transcriptionist cannot understand what an individual is saying, the transcriptionist will place “[indiscernible]” at that point in the transcript.

If the transcriptionist is unsure of the spelling of a name or phrase, he or she will attempt to get clarification. If that is unsuccessful “[phonetic]” will be inserted behind the name or phrase in the transcript. The transcriptionist should identify these sections to the investigator and attempt to resolve them before finalizing the transcript.

Direct Quotes: Quotation marks will be used with direct quotes and the punctuation mark will end inside the quotation marks. When an individual or the investigator refers to a specific comment or quote that was made by an individual, the transcriptionist will use quotations to indicate that the individual actually said the direct quote; for example: He specifically told me, “That blouse really extenuates your body and you look hot.” I don’t believe anyone was in the room but when I left his office Ms. Canterbury stated, “I can’t believe he said that. What a jerk.”

Capitalizations: Military rank will be spelled out using title capitalization when followed by a name or when used as a proper noun. Civilian grades will be identified as a combination of capital letters and numbers such as GS05 or GS15. The Department of Defense Office of the Inspector General is abbreviated as DoD OIG, but will only be abbreviated in transcription when spoken as such.

Numbers: The number nine and under will be spelled out. Numbers 10 and over will be identified in the numeric form. A sentence will never start with a number in the numeric form; it will always be spelled out.

Time: The time will be transcribed in the format as spoken. For example, “The time is now 1000 hours.” or “The time is 10:00 o’clock.” When inserting time in the reporter’s note, the 12-hour format will be used followed by lowercase a.m. or p.m.

Pauses or Breaks in Interviews: Pauses or breaks taken during an active interview will be identified on the next line of text flushed with the left margin as a reporters note:

[The interview paused at 12:01 p.m., November 5, 2018.]

[The interview resumed at 12:34 p.m., November 5, 2018.]

If there are more than 1.5 inches at the end of the page at the conclusion of the interview, the following words will be centered on the next line: [END OF PAGE]. This will inform the reader there is no more text following.

Completion of the Interview: The completion of the interview will be identified in a reporters note:

[The interview terminated at 4:33 p.m., November 5, 2018.]

If there are more than 1.5 inches at the end of the page at the conclusion of the interview, the following words will be centered on the next line: [END OF PAGE]. This will inform the reader there is no more text following.

5.1.2. Changes/Corrections: The contractor will make any identified corrections to transcript documents within one

(1) business day after the DoD OIG’s notification of error, which will occur within the five (5) day validation period for acceptance.

5.1.3. Suspense for Completing Transcriptions: The COR will specify the completion time on the transcription request form. Completion times will be either five (5) business days or the next (1) business day. After a task order has been issued, the COR will provide authorization for work to be completed to the contractor via e-mail. The first business day following the COR’s authorization for work will count as the first day of completion time.

5.2 Disposition of original digital audio files: The Government will require that the destruction of any material be coordinated via the DoD OIG point of contact. Destruction of any original material will not occur without the written consent from the DoD OIG. Upon receipt of the written authorization, all dispositions will be in accordance to guidance from the COR.

5.3 Kick-off Meeting (Not Separately Priced): The contractor will schedule and coordinate a kick-off meeting within five (5) business days after award. The contractor will develop an agenda for the meeting and ensure that all identified participants are notified of the meeting in advance. At a minimum, kick-off attendees will include key contractor personnel, and key DoD OIG personnel. At the kick-off meeting the contractor will present its operational plan. Included in the operational plan will be the contractor staffing plan, main POCs, timelines, general operating procedures, and any additional information deemed relevant by the contractor. Upon completion of the kick-off meeting the contractor will develop and distribute technical minutes and action items within two 2 business days after the kick-off meeting.

5.4 Monthly Status Report (MSR) (Not Separately Priced): The contactor will complete a MSR that briefly summarizes transcription work conducted during the month, destruction of files, and the current contract accounting information including, at a minimum: deliverables submitted for the period, summary of billings for the period, standards followed in support of the requirements, and problems or issues and contract personnel staffing. The contractor must provide the MSR summarizing the month to the COR by the third business day of the following month.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Publication /Reference Materials Link/Information Attachment Non-Disclosure Agreement N/A See RFP Attachment 1 Sample Transcript N/A See RFP Attachment 2 Homeland Security Presidential Directive 12 (HSPD-12) https://www.dhs.gov/homeland-security-presidential-directive-12

N/A

DoDM 5200.01, “DoD Information Security Program,” Volumes 1-3

DoDM 5200.01, “DoD Information Security Program,” Volume 4 http://www.esd.whs.mil/Directives/issua nces/dodm/ https://www.dodig.mil/Portals/48/Docu ments/Policy/520001_vol4.pdf

N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard PERFORMANCE

THRESHOLD

Method of Surveillance

PRS # 1.

The contractor shall provide transcription documents. PWS paragraph 5.1.

The contractor provided 100% all of tasks completed by the required completion date, following the required format as outlined in Sample Transcript.

98% of final transcripts completed by the required completion date, without error or rewrites.

100% Inspection.

PRS # 2

The contractor shall provide transcription corrections/changes. PWS paragraph 5.1.2.

The contractor provided changes/corrections required within one (1) business day of notification.

No deviation. 100% Inspection.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Kick-Off Meeting/Reports, PWS paragraph 5.3

(IDIQ Level)

- One (1) meeting within five (5) business days after contract award.

-Minutes and action items are due within two (2) business days after kick-off meeting.

1 Final Copy

Microsoft Word

COR

Quality Control Plan, PWS paragraph 1.6.1

(IDIQ Level)

Within 30 days after contract award.

Microsoft Word COR and KO

Transcription Documents, PWS paragraph 5.1

(Task Order Level)

Within the time specified by the submitted request.

Microsoft Word COR and other specified POC

Transcription Documents - Corrections and Changes, PWS paragraph 5.1.2

(Task Order Level)

1 day after notification as required by the

COR.

1 Final Copy Microsoft Word COR and other specified POC

Monthly Status Reports (MSR), PWS paragraph 5.4

(IDIQ Level)

Three (3) business days after the last day of the previous month.

1 Final Copy Microsoft Word COR

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 75,000 Page Transcription Svs - 5 Day Controlled

FFP

5 Business Days - Controlled transcription services will be in accordance with the requirements of the PWS.

FOB: Destination R603

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0002 5,000 Page Transcription Svs -1 Day Controlled

FFP

Next Business Day - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

0003 7,000 Page Transcription Svs - 5 Day Uncontrolled

FFP

5 Business Days - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

0004 2,000 Page Transcription Svs - 1 Day Uncontrolled

FFP

Next Business Day - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

1001 75,000 Page OPTION Transcription Svs - 5 Day Controlled

FFP

5 Business Days - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

1002 5,000 Page OPTION Transcription Svs -1 Day Controlled

FFP

Next Business Day - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

1003 7,000 Page OPTION Transcription Svs - 5 Day Uncontrolled

FFP

5 Business Days - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

1004 2,000 Page OPTION Transcription Svs - 1 Day Uncontrolled

FFP

Next Business Day - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

2001 75,000 Page OPTION Transcription Svs - 5 Day Controlled

FFP

5 Business Days - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

2002 5,000 Page OPTION Transcription Svs -1 Day Controlled

FFP

Next Business Day - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

2003 7,000 Page OPTION Transcription Svs - 5 Day Uncontrolled

FFP

5 Business Days - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

2004 2,000 Page OPTION Transcription Svs - 1 Day Uncontrolled

FFP

Next Business Day - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

3001 75,000 Page OPTION Transcription Svs - 5 Day Controlled

FFP

5 Business Days - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

3002 5,000 Page OPTION Transcription Svs -1 Day Controlled

FFP

Next Business Day - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

3003 7,000 Page OPTION Transcription Svs - 5 Day Uncontrolled

FFP

5 Business Days - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

3004 2,000 Page OPTION Transcription Svs - 1 Day Uncontrolled

FFP

Next Business Day - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

4001 75,000 Page OPTION Transcription Svs - 5 Day Controlled

FFP

5 Business Days - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

4002 5,000 Page OPTION Transcription Svs -1 Day Controlled

FFP

Next Business Day - Controlled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

4003 7,000 Page OPTION Transcription Svs - 5 Day Uncontrolled

FFP

5 Business Days - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

UNIT UNIT PRICE MAX AMOUNT

4004 2,000 Page OPTION Transcription Svs - 1 Day Uncontrolled

FFP

Next Business Day - Uncontrolled transcription services will be in accordance with the requirements of the PWS.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government

2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 21-APR-2024 TO

20-APR-2025

N/A N/A

0002 POP 21-APR-2024 TO

20-APR-2025

0003 POP 21-APR-2024 TO

0004 POP 21-APR-2024 TO

1001 POP 21-APR-2025 TO

20-APR-2026

1002 POP 21-APR-2025 TO

1003 POP 21-APR-2025 TO

1004 POP 21-APR-2025 TO

2001 POP 21-APR-2026 TO

20-APR-2027

2002 POP 21-APR-2026 TO

2003 POP 21-APR-2026 TO

2004 POP 21-APR-2026 TO

3001 POP 21-APR-2027 TO

20-APR-2028

3002 POP 21-APR-2027 TO

3003 POP 21-APR-2027 TO

3004 POP 21-APR-2027 TO

4001 POP 21-APR-2028 TO

20-APR-2029

4002 POP 21-APR-2028 TO

4003 POP 21-APR-2028 TO

4004 POP 21-APR-2028 TO

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984 52.203-6 Alt I Restrictions On Subcontractor Sales To The Government

(JUN 2020) -- Alternate I

NOV 2021

52.203-13 Contractor Code of Business Ethics and Conduct NOV 2021 52.203-19 Prohibition on Requiring Certain Internal Confidentiality

Agreements or Statements

JAN 2017

52.204-2 Security Requirements MAR 2021 52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber

Content Paper

MAY 2011

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

JUN 2020

52.204-18 Commercial and Government Entity Code Maintenance AUG 2020 52.204-21 Basic Safeguarding of Covered Contractor Information

Systems

NOV 2021

52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment

NOV 2021

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

OCT 2018

52.209-10 Prohibition on Contracting With Inverted Domestic Corporations

NOV 2015

52.212-4 Contract Terms and Conditions--Commercial Products and Commercial Services

NOV 2023

52.217-5 Evaluation Of Options JUL 1990 52.219-6 Notice Of Total Small Business Set-Aside NOV 2020 52.219-8 Utilization of Small Business Concerns SEP 2023 52.219-14 Limitations On Subcontracting OCT 2022 52.222-3 Convict Labor JUN 2003 52.222-43 Fair Labor Standards Act And Service Contract Labor

Standards - Price Adjustment (Multiple Year And Option Contracts)

AUG 2018

52.222-62 Paid Sick Leave Under Executive Order 13706 JAN 2022 52.223-18 Encouraging Contractor Policies To Ban Text Messaging

While Driving

JUN 2020

52.224-1 Privacy Act Notification APR 1984 52.224-2 Privacy Act APR 1984 52.224-3 Privacy Training JAN 2017 52.225-13 Restrictions on Certain Foreign Purchases FEB 2021 52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

OCT 2018

52.232-40 Providing Accelerated Payments to Small Business Subcontractors

MAR 2023

52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-3 Continuity Of Services JAN 1991 52.239-1 Privacy or Security Safeguards AUG 1996 52.242-13 Bankruptcy JUL 1995 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights DEC 2022 252.203-7003 Agency Office of the Inspector General AUG 2019 252.204-7000 Disclosure Of Information OCT 2016 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7009 Limitations on the Use or Disclosure of Third-Party

Contractor Reported Cyber Incident Information

JAN 2023

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

JAN 2023

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

JAN 2023

252.205-7000 Provision Of Information To Cooperative Agreement Holders JUN 2023 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.225-7012 Preference For Certain Domestic Commodities APR 2022 252.225-7048 Export-Controlled Items JUN 2013 252.226-7001 Utilization of Indian Organizations, Indian-Owned Economic

Enterprises, and Native Hawaiian Small Business Concerns

JAN 2023

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JAN 2023

252.239-7001 Information Assurance Contractor Training and Certification JAN 2008 252.243-7001 Pricing Of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment DEC 2022

252.244-7000 Subcontracts for Commercial Products or Commercial Services

NOV 2023

252.247-7023 Transportation of Supplies by Sea JAN 2023

CLAUSES INCORPORATED BY FULL TEXT

52.216-18 ORDERING. (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from TBD through

TBD.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when--

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor's fax number; or

(3) If sent electronically, the Government either--

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor's email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of clause)

52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $10,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor -

(1) Any order for a single item in excess of $400,000.00;

(2) Any order for a combination of items in excess of $800,000.00; or

(3) A series of orders from the same ordering office within 3 days that together call for quantities exceeding the limitation in paragraph (b) (1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal

Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 3 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

52.216-22 INDEFINITE QUANTITY. (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum". The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum".

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after October 21, 2029.

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days before the contract expires.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 15 days of the contract’s expiration; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 60 months.

52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (SEP 2023)

(a) Definitions. As used in this clause--

Long-term contract means a contract of more than five years in duration, including options. However, the term does not include contracts that exceed five years in duration because the period of performance has been extended for a cumulative period not to exceed six months under the clause at 52.217-8,…