HQ0013-13-R-0009.pdf

PDF 312 KB Posted Sep 6, 2013

Attached to: Database Management Support Service
Solicitation number: HQ0013-13-R-0009
Issued by: Defense Security Cooperation Agency

About this file

From the source

PWS

View the file

Other files

File	Type	Posted
HQ0013-13-R-0009-0001.pdf	PDF	Sep 13, 2013
Past_Performance_Questionnaire_HQ0013-13-R-0009.pdf	PDF	Sep 6, 2013

On GovTribe

Work with this file

Download the original file
Contacts named in this file
Similar government files
Ask GovTribe AI about this file

Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

DEFENSE SECURITY COOPERATION AGENCY-CON

ALI BESHIR

201 12TH STREET, SOUTH

SUITE 203

ARLINGTON VA 22202

703-604-0893

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

$25.5 Mil

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

CODE

HQ0013-13-R-0009 05-Sep-2013

b. TELEPHONE NUMBER

703-602-1341

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 18 Sep 2013

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

HQ0013

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE HQ0013 16. ADMINISTERED BY

DEFENSE SECURITY COOPERATION AGENCY-PGM

MR BRION MIDLAND

POLICY (POL)

201 12TH STREET SOUTH

SUITE 203

ARLINGTON VA 22201-5408

TEL: (703) 601-3672 FAX:

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ALI BESHIR

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

541511

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

F1ATDS3214A001

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

2 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

HQ0013-13-R-0009

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES ESTIMATED

QUANTITY

UNIT UNIT PRICE AMOUNT

0001 1,920 Hours Database Management Specialist

The Database Management specialist shall provide all support to (1) perform technical database maintenance of the DSCA Security Assistance Management Manual (SAMM); (2) prepare the annual Foreign Military Training Report (FMTR) and the annual Interagency Working Group report on U.S. Government- Sponsored International Exchanges and Training; and (3) to provide selected computer related services to perform custom data queries, to prepare data for senior level briefings and custom reports, and for other metric/statistical generation/refinement purposes.

FOB: Destination

PURCHASE REQUEST NUMBER: F1ATDS3214A001

TOT ESTIMATED PRICE

CEILING PRICE

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 12 Months Travel

COST

Occasional domestic travel may be required and is estimated $500/ year.

Any projected travel should be submitted to the COR expeditiously to allow necessary time to complete Government approval process. Costs incurred by contractor personnel, in support of this contract are allowable, subject to the limitations of FAR 31.205-46 (Travel Costs)

ESTIMATED COST

0003 1 Each Contract Manpower Reporting

FFP

Manpower Reporting Requirement. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DSCA via secure data collection site.

Contract Manpower Reporting shall be completed in accodance with paragraph 5.5 of the statement of work.

NET AMT

UNIT UNIT PRICE AMOUNT

1001 1,920 Hours OPTION Database Management Specialist

1002 12 Months OPTION Travel

COST

Occasional domestic travel may be required and is estimated $500/ year.

1003 1 Each OPTION Contract Manpower Reporting

FFP

UNIT UNIT PRICE AMOUNT

2001 1,920 Hours OPTION Database Management Specialist

2002 12 Months OPTION Travel

COST

Occasional domestic travel may be required and is estimated $500/ year.

2003 1 Each OPTION Contract Manpower Reporting

FFP

PWS

Performance Work Statement for

Database Management Specialist

Part 1: General Information

1.1 Description of services and introduction: The Contractor should provide Database management Specialist for non-personnel services necessary to support the Defense Security Cooperation Agency (DSCA) Directorate for Strategy to: 1) maintain the data systems and configuration of the web-based DSCA Security Assistance Management Manual (SAMM) DSCA 5105.38-M; 2) manage all aspects of data system development, modifications and utilization required to prepare two Congressionally-mandated annual reports; and 3) assist three DSCA directorates with other computer related services.

1.2. Background: The Defense Security Cooperation Agency (DSCA), a component of the U.S.

Department of Defense supports United States national security and foreign policy by developing the capability and capacity of our international partners to improve their own security. The agency also provides critical humanitarian assistance to our partners during time of crisis. DSCA currently manages approximately 13,000 foreign military sales cases worth nearly $400 billion across over 224 countries and international organizations. DSCA has a requirement to maintain and publish an electronic policy manual for use by Security Cooperation stakeholders worldwide, and to compile technical data from Military Services, Geographic Combatant Commands, and Security Cooperation Offices into two Congressionally-mandated annual reports.

1.3. Objective: DSCA requires technical database management support to (1) perform technical database maintenance of the DSCA Security Assistance Management Manual (SAMM); (2) prepare the annual Foreign Military Training Report (FMTR) and the annual Interagency Working Group report on U.S. Government-Sponsored International Exchanges and Training;

and (3) to provide selected computer related services to perform custom data queries, to prepare data for senior level briefings and custom reports, and for other metric/statistical generation/refinement purposes. The Contractor shall propose the most efficient and effective approaches to obtain, compile, and report detailed data through a technically sound process, compliant with DoD security protocols, easily searchable, and stored in an archival database that can be readily updated based on historical data received from multiple data sources. The resulting data repositories shall be readily convertible into the fields required for formal reporting purposes and ad hoc report generation in response to specific tailored taskings.

1.4. Scope: The Contractor shall propose the most efficient and effective approaches to obtain, compile, and report detailed data through a technically sound process, compliant with DoD security protocols, easily searchable, and stored in an archival database that can be readily updated based on historical data received from multiple data sources. The resulting data repositories shall be readily convertible into the fields required for formal reporting purposes and ad hoc report generation in response to specific tailored taskings.

1.5 Period of performance: This is a labor hour contract. The contract shall be based on labor hours required to carry out the contract requirement. The contract will be for a base period described in paragraph 2.5 with two option years. In addition, a separate cost reimbursable travel line will be included to cover short out of area travel.

The Government reserves the right to extend the term of this contract in accordance with the terms and conditions contained in clause 52.217-9 entitled, “Option to Extend the Term of the Contract.”

1.6. General Information.

1.6.1. Quality control (QC): The Contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contracting Officer shall follow Federal Acquisition Regulation (FAR) 52.212-4. “Contract Terms and Conditions-Commercial Items” for a Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.6.3 Recognized Holidays: The contractor will not be required to work the below holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Independence Day Memorial Day

Thanksgiving Day Christmas Day

1.6.4. Emergency Base or Government Office Closures: When contractor employees are not allowed access to the worksite due to emergency closures, the Government shall not be charged for the previously scheduled work hours, unless the contractor can show work was performed and the Government received a benefit. The contracting officer shall have the option of seeking remedies which permit the contractor to (a) reschedule the time lost due to base closure or (b) report to an alternate duty location.

1.6.5. Hours of operation or place of performance. The Contractor shall be available for performance during normal business hours 0730 – 1700 (Eastern Standard Time) Monday through Friday, except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

The Contractor shall also be available during other times as specified by the DSCA in advance, to include Saturdays, Sundays, U.S. federal holidays and during hours outside normal business hours, for example, accommodating the schedules required by the needs of the database or report custodians and as established by the Contracting Officer Representative (COR) to minimize disruption of normal Government business.

The Contractor should perform data management requirements in Government locations. The Contractor, if technically feasible, should have the capability to conduct further related work remotely from Contractor offices, or other Contractor-approved telework location. It is anticipated that meetings and communication between the Contractor and the Government will be conducted in person, by voice, teleconference or electronic media through the Contracting Officers or the Contracting Officer Representative (COR). Contractor personnel are expected to travel to the physical location for which the contract include, but are not limited to:

DSCA

1225 Clark Street South Suite 300 Arlington, VA 22202-4306.

The Government shall not be liable for any travel costs incurred without prior approval of the Contracting Officer or COR.

1.6.6. Security requirements: The contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/proprietary information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. At the time that the solicitation is issued, it shall be accompanied by a Contract Security Specification, DD Form 254, Attachment B of the Solicitation. It will be applicable to any contract awarded as a result of this solicitation and will be completed at time of award. In accordance with DoD Directive 5220.22-M, Department of Defense Industrial Security Manual for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R. The overall classification of work associated with this PWS is UNCLASSIFIED. Non-US Citizens are not permitted on this contract; personnel with dual citizenship may be permitted on the contract dependent upon ability to obtain a SECRET clearance. The costs of obtaining and maintaining required security clearances shall be the responsibility of the contractor. Contractor personnel providing database management services at DSCA are required to have a SECRET security clearance to work or access DSCA space.

Upon request, the Contractor shall provide verification of clearance to DSCA’s Security Officer and the DSCA COR. A DD254 for the Contractor is contained in the contract file. The Contractor shall obtain a DoD Building Pass (Badge) through the Pentagon Badge Office.

1.6.6.1. Physical security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use, including hardware, software, documentation or drafts. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7. Special qualifications. The Contractor should be thoroughly familiar with all Microsoft Office applications, including database development and maintenance with Microsoft Access, Visual Basic code development and debugging, and project planning/tracking with Microsoft Project. In addition, the Contractor should be familiar with the Drupal Content Management System (installation administration, module and content development, site utilization), Microsoft Server 2008 web hosting, and standardized web coding (HTML/CSS, PHP and Java Script) in accordance with development and administration of a DoD web site, and other electronic format and systems as approved by the Contracting Officer.

1.6.8. Post-award conference and periodic progress meetings: Contractor shall attend a post-award conference convened by DSCA in accordance with FAR Subpart 42.5. It is anticipated that all meetings will be conducted by teleconference, video teleconference, or electronic media if the Contractor is located outside the National Capital Region. The Contracting Officer, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings, the Contracting Officer shall apprise the Contractor of how the Government views the Contractor’s performance, and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9. Contracting Officer Representative (COR): A COR shall be appointed by the Contracting Officer and will be responsible for ensuring that contract performance takes place in a timely fashion and in the most efficient manner.

1.6.10. Identification of Contractor employees: All Contractor personnel working in Government offices and facilities shall identify themselves as Contractor employees and shall work with the Contracting Officer and his or her designee(s) and with the Government agency security office to ensure that they obtain the appropriate Government-issued identification cards and badges, pass cards and/or key cards and display any required badges or insignia prominently.

The Contractor shall ensure that all contract personnel are positively identified and have been issued the appropriate identification cards and badges and supporting documentation are available for perusal by the Contracting Officer and his or her designee and/or by the Government agency security office. All Contractor personnel must also ensure that all documents and/or reports produced by Contractor personnel are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed.

1.6.11 Travel: Travel must be preapproved by the COR as required in support of this PWS. As requested by the government and in support of the stated tasks and deliverables, the contractor may be required to travel within the United States. Travel and per diem shall be reimbursed in accordance with the Joint Travel Regulations currently in effect and IAW FAR Part 31.205-46. All travel will be conducted at the minimum cost to the government. The Contractor shall provide a trip report detailing travelers, activities conducted, results accomplished and expenses incurred to the COR within 10 days of the completion of travel.

Part 2: Specific tasks

2.1. Basic services: The Contractor shall perform all functions necessary for maintaining the data systems and configuration of the DSCA Security Assistance Management Manual (SAMM), including (but not limited to) policy change tracking, application of policy updates to the SAMM, web development/conversion of SAMM content, Drupal content management system integration, properly archive superseded documents, and maintenance of the policy document archive. The Contractor shall manage all aspects of data system development, modification and utilization required to prepare the annual Foreign Military Training Report (FMTR) and the Interagency Working Group (IAWG) report on U.S. Government-Sponsored International Exchanges and Training. This effort shall include (but not be limited to) the development and maintenance of the reporting data system, data set acquisition and integration, data verification and sanitization, and draft/final report package development, staffing, and coordination. The Contractor shall provide services to the highest degree of accuracy, accessibility, and timeliness and the commercial standards for the work involved.

The Contractor shall continuously monitor and maintain security conditions and physical conditions to protect the original records and databases. Information assurance regulations to include DoDD 8500.01E, DoD 5200.1-R, DoD 5220.22-R, and other applicable DoD regulations must be complied with.

The Contractor shall designate a contract manager and an alternate who shall be responsible for the performance of the work. The name of the contract manager and the alternate who shall act for the Contractor when the manager is not available shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor shall establish procedures to be used when neither the contract manager nor his or her alternate are available.

2.2. Government-furnished equipment (GFE) access: The Government will provide the working space needed for the duration of the contract. The Government will provide access to the Nonclassified Internet Protocol Routing Network (NIPRNet), to the Secured Internet Protocol Routing Network (SIPRNet), and to unclassified storage systems and containers as required.

2.3. The following are a notional list of tasks:

Security Assistance Management Manual (SAMM)

a. Maintenance of the SAMM and Policy Memo archive

b. Maintenance of the SAMM and Policy Memo tracking database, data, and visual basic modules

c. Maintenance of the existing E-SAMM website

d. Ensure electronic manual data currency, content consistency across text, tables, forms, and attachments, format compliance, and accuracy of referenced hyperlinks

e. Policy change incorporation into tracking database and electronic manual

f. Develop and maintain related Help Topics, Tables, Figures and Forms

g. Database research and data preparation/analysis in response to miscellaneous SAMM policy/content requests

Foreign Military Training Report (FMTR)

a. Tasking message preparation and associated actions

b. Data transmission/data receipt coordination with the various Department of Defense

(DoD), Department of State (DoS) data responders and through the Security Assistance Network (SAN)

c. Data compilation

d. Data refinement and review for technical accuracy

e. Data analysis

f. Database table and code module management and modification

g. Data formatting for inclusion in formal report

h. Report coordination and processing

i. Generation of final version of report

j. After Action Report (AAR) for DSCA on data aspects of report preparation

Interagency Working Group (IWG) Report on U.S. Government-Sponsored International Exchanges and Training

a. Data analysis

b. Database table and code module management and modification

c. Draft report generation from FMTR data set

d. Report coordination and processing

e. Data formulation and upload to IWG through FEDS portal

f. After Action Report (AAR) for DSCA on data aspects of report preparation

Other computer related services

a. Web development meeting support for selected DSCA Directorates

b. Maintenance and distribution of the DSCA International Military Student Absent

Without Leave (AWOL) listing

c. AWOL student lookup/verification within DSCA training management systems

d. Assist in conversion of Excess Defense Article (EDA) website to the DSCA.mil

Drupal site

e. Assist in routine briefing refinement, metrics/statistical data generation and refinement for use in reports, and miscellaneous office support tasks

f. Develop and maintain Strategy Directorate’s Microsoft SharePoint site

g. Manpower Reporting Requirement. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DSCA via secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported anytime during FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractor may direct question to the help desk at http://www.ecmra.mil/ http://www.ecmra.mil/ http://www.ecmra.mil/

2.4. The Initial Orientation Meeting should take place no later than 15 days after contract award.

2.5. Option Periods. The Government estimates that the Contractor’s services may be required for two optional periods. Each optional period is twelve (12) months.

Part 3 –Performance Requirement Summary (PRS)

3.0 Overview. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

3.1. This PRS:

3.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

3.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

3.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

3.1.4 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic Surveillance, Validated Customer Complaint, or any combination of the methods.

3.1.5 Methods of surveillance can change after contract award based on, but not limited to:

3.1.5.1 Acceptance of a contractor QC plan.

3.1.5.2 A partnering agreement which established the metrics to be used.

3.1.5.3 Contractor performance.

3.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

3.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #1 of the PWS.

3.4 The Government will monitor the Contractor’s performance under this contract by monitoring and reviewing daily activity and customer feedback. The Contractor will be given the opportunity to correct or address any adverse findings resulting from observations and feedback consistent with the Inspection/Acceptance clause in the contract. Failure to correct any major nonconformance could result in termination of the contract for cause and/or adversely impact the Contractor’s ability to be selected for future contracts as documented in the Contractor Performance Assessment Report System (CPARS).

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of Surveillance

Performance Objective

Standard Performance Threshold

Method of Surveillance

Contractor shall provide sufficient technical support to provide for a retrievable, searchable, expandable, and report capable data base for Department of Defense use to create two specific Congressionally mandated reports with required accompanying statistical analysis, to maintain the electronic version of the Security Assistance Management Manual (SAMM), and to create/refine office technical briefing slides and generate metrics/statistical data for report/briefing use

Office Briefing slides and Metric/Statistical data

Database organization for multiple databases that can each be manipulated by non IT staff and produce query results and reports

E-SAMM is updated, kept current, and compliant with search and security protocols

FMTR data and statistical analysis are ready for staffing in accordance with the established timeline;

higher level coordination results require only minor database corrections required to the DoD input provided to the Department of State (DoS) prior to DoS providing the formal report to Congress and publishing the releasable portions on the DoS public web site

Annual Security Assistance input to

Interagency Working Group Report on U.S.

Government- Sponsored

International Exchanges and

Training

95% accuracy with first draft and 100% accuracy with one rewrite on all

100% timely completion of all scheduled activities

Will refer any conflicts to COR for resolution

95% accuracy with first draft and 100% accuracy with one rewrite on all

100% inspection of deliverables.

Periodic surveillance/

Periodic surveillance or feedback

Periodic surveillance

100% inspection of

CONTRACTING OFFICER’S REPRESENTATIVE

Name: Brion Midland

Agency: Defense Security Cooperation Agency (DSCA) Telephone: 703-601-3672 Email: brion.midland@dsca.mil

ADMINISTRATIVE POINT OF CONTACT

Name: Woodrow Bell/Contracting Officer Agency: Defense Security Cooperation Agency (DSCA) Telephone: 703-602-1464 Fax: 703-601-2451

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

Affiliates. means associated business concerns or individuals if, directly or indirectly--

(1) Either one controls or can control the other; or

(2) A third party controls or can control both.

For this contract, Officers or employees of the prime contractor and first tier subcontractors involved in the program and technical decision making process concerning this contract can be considered affiliates.

Contracting Officer’s Representative (COR). A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Interest. Organizational or financial interest.

Non-developmental items. Items the procuring agency determines were developed exclusively at private expense and sold in substantial quantities, on a competitive basis, to multiple State and local governments.

Professional and Consultant Services. Services rendered by persons who are members of a particular profession or possess a special skill and who are not officers or employees of the contractor.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

mailto:brion.midland@dsca.mil

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

2.2. ACRONYMS:

DoD. Department of Defense

IAW. In Accordance With

OCI. Organizational Conflict of Interest

ODC. Other Direct Costs

PRS. Performance Requirements Summary

PWS. Performance Work Statement

QC. Quality Control

QDR. Quadrennial Defense Review

UIC. Unit Identification Code

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 GENERAL: The government shall provide, the facilities, equipment, materials, and/or services listed below.

3.2 Equipment and Information: When authorized by the COR to perform on-site at Government facilities, adequate workspace, including desks, computer workstation setup, telephone, and other necessary equipment will be provided by the Government. The government will provide the contractor access to regulations, directives or other policy documents required to complete this task.

PART 4

CONTRACTOR FURNISHED

4.1 General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

PART 5

5.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

5.1 Purpose. The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary for the Consulting and Advisory Services contract.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The QASP is based on the premise the government desires to maintain a quality standard for Consulting and Advisory Services and that a service contract is the best means of achieving that objective.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and Performance Work Statement requirements will periodically review the QASP throughout the life of the contract.

5.2 Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

5.2.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

5.2.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

5.2.3 The COR maintains surveillance documentation.

5.2.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

5.3 Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the contracting officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

5.3.1 The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

5.3.2 The KO informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

5.4 Scope of Work. The contractor shall provide Database Management Specialist necessary to provide support for the services identified in the Performance Work Statement (PWS).

5.5 Quality Control Program. The contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

The quality control program is the driver for quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the contractor to success.

Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

5.6 Surveillance Schedule. The Contracting Officer Representative (COR) will develop a surveillance schedule. Copies of the schedule shall be sent to the contract administrator five calendar days prior to the start of the month. The schedule shall be marked “FOR OFFICIAL USE ONLY”. Changes to the surveillance schedule will be posted and copies sent to the contract administrator. Include documentation regarding reason for changes.

5.7 Surveillance Methods. This QASP shall incorporate a combination of 100% Inspection and Validated Customer Complaint, where applicable, as the approach to ensure the contractor complies with the PWS requirements. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance.

5.7.1 Validated Customer Complaint. Performance Requirement Summary (PRS) will be surveilled using this surveillance method. Anyone who observes unacceptable services, either incomplete or not performed, should immediately contact the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint to be valid, the COR will document the findings and notify the customer and the contractor. The COR will retain the annotated copy of the written complaint for the government’s files. If the complaint is valid, the contractor will be given four hours to correct the defect.

5.7.2 The COR should inform the customer the approximate time the defect will be corrected and advise the customer to contact the COR if the defect is not corrected. The COR will consider the customer complaint resolved unless notified otherwise by the customer.

5.7.3 The contractor shall return the written customer complaint document to the COR, completed with the actions taken to correct the defect. The government will retain this document to ensure the contractor has taken appropriate action(s) to prevent the recurrence of defects. The COR will retain and file the complaint form. At the end of each month, all validated complaints will be counted to determine if performance is satisfactory or unsatisfactory based on the criteria in the Performance Requirements Summary.

5.7.4 Periodic Surveillance. PRS will be surveilled using the periodic surveillance method of surveillance.

5.7.5 100% Inspection. All PRS will include this method of surveillance for all

5.7.6 Surveillance Team. The surveillance team consists of the following key players:

Contracting Officer Representative, and Contracting Officers.

5.7.7 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects shall not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contractor’s on-site representative, and request his or her signature and date of surveillance on documentation acknowledging notification.

If the on-site contractor representative refuses to sign, COR personnel shall annotate on the documentation the date and time of notification and name of representative and his/her refusal to acknowledge. If the contractor disputes the results of surveillance, COR must refer the contractor to the contracting officer for resolution.

5.7.8 Revisions. Revisions to this QASP are the joint responsibility of the requiring activity and the contracting office. Surveillance checklists may be revised jointly by COR personnel and contractor personnel. The contracting officer must approve the revisions in writing before being used by COR personnel.

5.8 Documentation Requirements. The Contracting Officer Representative is responsible for maintaining a Surveillance Folder at a designated location. The following information should be contained in the Surveillance Folder:

5.8.1 QASP

5.8.2 Contractor’s Quality Control Plan

5.8.3 Activity Log. A chronological log of the actions taken in the accomplishment of quality assurance.

5.8.4 Contract. Applicable portions of the contract and PWS, modifications, and delivery orders.

5.8.5 Appointment Letters and Training Certificates of the COR

5.8.6 Certification of Services Documentation

5.8.7 Surveillance Checklists

5.8.8 Quality Assurance Surveillance Schedules

5.8.9 Corrective Action Request Log

5.8.10 Corrective Action Requests

5.8.11 Monthly Surveillance Status Reports

5.8.12 Minutes/Memo’s/Miscellaneous Correspondence

PART 6

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

6.0 Overview. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

6.1. This PRS:

6.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

6.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

6.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

6.1.4 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic Surveillance, Validated Customer Complaint, or any combination of the methods.

6.1.5 Methods of surveillance can change after contract award based on, but not limited to:

6.1.5.1 Acceptance of a contractor QC plan.

6.1.5.2 A partnering agreement which established the metrics to be used.

6.1.5.3 Contractor performance.

6.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the

Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

6.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #1 of the PWS.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 N/A Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 N/A Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 N/A Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 POP 01-OCT-2013 TO

30-SEP-2014

N/A DEFENSE SECURITY COOPERATION

AGENCY-PGM

MR BRION MIDLAND

POLICY (POL)

201 12TH STREET SOUTH

SUITE 203

ARLINGTON VA 22201-5408

(703) 601-3672

HQ0013

0002 POP 01-OCT-2013 TO