1 Atch-- BSAP SVCS PWS - KOREA.pdf

HE1260-10-R-4003

Attachment 1 – PWS Update

DoDEA PACIFIC – KOREA DISTRICT

BUS SECURITY ATTENDANT / SAFETY AIDE / &

(Optional) SAFETY ATTENDANT SERVICES

PERFORMANCE WORK STATEMENT (PWS)

INTRODUCTION

Department of Defense Education Activity (DoDEA) Pacific requires a school Bus Security Attendants Program (BSAP), Safety Aide (SA) and (optional) Safety Attendant (SAA) services for students, pre-kindergarten through grade 12 attending DoDEA Pacific schools located within the Republic of Korea.

1.0 SCOPE

The contractor shall provide all personnel, materials, supervision, training and other items and services necessary to perform BSAP, SA and (optional) SAA duties for all DoDEA Pacific school buses as defined in this Performance Work Statement (PWS). The contractor shall be responsible for students while they are on school buses or in alternate facilities until students are sent home. Incidents that may require delayed opening or early closure of a school are generally classified as “urgent safety or security” problems such as severe weather, loss of heating, or anticipated civil disturbances, or as “emergencies” such as fire, bomb threats, earthquakes, typhoons, or military actions.

2.0 BSAP / SA / (Optional) SAA OPERATIONAL REQUIREMENTS

The contractor shall perform BSAP, SA and (optional) SAA services between the hours of 0530 to 2000, Monday through Friday for approximately 183 days each school year. The estimated quantities of work are listed in Technical Exhibit 1, Workload Estimates.

2.1 BSAP SERVICE

2.1.1 The primary responsibility of the security attendant is to provide vigilant and pro-active oversight of DoDDS Pacific student’s security during daily commuting runs.

2.1.1.1 The secondary function of the security attendant is to ensure on board student safety.

2.1.2 The contractor shall provide professionally trained security attendant personnel who do not pose a threat to the health, safety and security of students while performing duties.

2.1.3 The contractor shall maintain and have on hand required documents within each security attendant’s folder as prescribed by the local Student Transportation Office (STO) while performing their duties. (The STO will provide the required documents.)

2.1.4 Security attendant personnel shall ensure that only authorized students and DoDEA personnel board the bus as specified or directed by COR.

2.1.5 Security attendants shall require all students to show their valid school bus pass or dependent ID prior to each boarding whether morning, midday or afternoon.

2.1.5.1 The contractor shall count and document on a daily basis (by route, bus stop and run) the number of students transported. The contractor shall provide this information on a weekly basis to the local STO. Technical Exhibit 11, School Bus Daily Tracking Sheet.

2.1.5.2 Security attendant personnel shall be seated at a location that affords the best possible vantage point for overall observation. Standing and walking around a stopped school bus is permitted; however, extra caution should be taken by contractor employees by firmly gripping the top of bus seats while standing or walking on a slow moving school bus. For safety reasons, standing and walking on any moving school bus should be limited whenever possible.

2.1.6 Security attendants shall properly secure students into DoDEA provided child safety restraining system (CSRS) prior to the school bus being put into motion. The STO will inform the contractor of students requiring the use of a CSRS.

2.1.7 Security attendants shall alert the driver when safety conditions warrant non-movement or halting of the bus.

2.1.8 Security attendants shall execute emergency evacuation plans provided by the local STO.

2.1.9 Security attendants shall be familiar and know the characteristics features of assigned school bus safety equipment and the school bus routes, runs, stops to include local CTO identified school bus route safe havens.

2.1.10 Security attendants shall conduct a Pre/Post visual inspection of interior/exterior of buses for indicators of tampering, presence of explosive or incendiary devices, students and lost items. All inspections shall be completed in a timely manner to ensure no delay in scheduled service.

2.1.11 Security attendants shall maintain security awareness of the exterior environment of the route and its stops, and report indicators of suspicious and or criminal activities directed towards students and/or the school bus. Technical Exhibit 2, Suspicious Indicators School Bus Inspection Report.

2.1.12 Security attendants shall not conduct physical searches of individuals or their possessions.

2.1.13 Security attendants shall correct on-the-spot observed unsafe actions by Student(s) that may result in injuries, and ensure good order and discipline when unruly student behavior interferes with the driver’s ability to operate the bus safely.

Technical Exhibits 3A-3B, DoDEA Pacific, Reports

2.1.14 Security attendants shall assist younger students in boarding/de-boarding the school bus.

2.1.15 Security attendants shall ensure that all elementary level students in grades kindergarten and below are received or released, from or to a sponsor, parent or authorized guardian 12 years of age or older. Students shall not be released if this protocol is not met.

Students not met under this protocol shall be returned in accordance with the local STO policy.

2.1.16 Security attendants shall work in close concert with drivers, forming a professional and mutually supportive relationship.

2.1.17 All Security attendants shall be equipped with, and in possession of, a fully charged and operational cell phone during the performance of duties. Technical Exhibit 4, Contractor Cell Phone Report.

2.1.18 Security attendants shall participate in school bus safety training and evacuation drills held twice during each school year upon request by the local STO.

2.1.19 Security attendants may be required to participate in video monitoring and reviewing to identify participants as a part of Military and/or DoDEA investigation.

2.2 SAFETY AIDE SERVICE

2.2.1 The primary responsibility of the safety aide is to ensure on board student safety for special needs students on daily commuting runs.

2.2.1.1 The secondary function of the safety aide is to provide vigilant and proactive oversight of DoDDS Pacific student’s security during daily commuting runs.

2.2.2 The contractor shall provide professionally trained safety aide personnel who do not pose a threat to the health, safety and security of students while performing duties.

2.2.3 The contractor shall ensure that safety aides receive the necessary training to manage moderate to severe special needs students.

2.2.4 The contractor shall ensure safety aides receive and complete “Nonviolent Crisis Intervention” training from a certified Crisis Prevention Institute (CPI) instructor prior to performing duties in the PWS. http://www.crisisprevention.com/

2.2.5 Safety Aides shall ensure students requiring the use of Wheelchairs and other related

Child Safety Restraint Systems (CSRS) are properly secured prior to the school bus being put into motion. The STO will inform the contractor of students requiring the use of a

CSRS.

2.2.6 The contractor shall maintain and have on hand required documents within each safety aide’s folder as prescribed by the local STO while performing their duties.

2.2.7 Safety aide personnel shall ensure that only authorized students and DoDEA personnel board the bus as specified or directed by STO.

2.2.8 Safety aides shall require all students to show their valid school bus pass or dependent ID prior to each boarding whether morning, mid-day or afternoon.

2.2.9 Safety Aides shall ensure hand-to-hand custody of their assigned students to their assigned sponsor, parent, guardian and school officials.

2.2.10 Safety aides shall not be rotated among special needs buses as this is upsetting to the special needs students. The Government expectation is that there will be continuity of personnel coverage for safety aides with respect to their special needs students. A change in safety aides requires COR approval.

2.2.11 Safety aides shall work in close concert with drivers, forming a professional and mutually supportive relationship.

2.2.12 Safety aides shall conduct a Pre/Post visual inspection of interior/exterior of buses for indicators of tampering, presence of explosive or incendiary devices, students and lost

2.2.12.1 The contractor shall count and document on a daily basis (by route, bus stop and information on a weekly basis to the local CTO. Technical Exhibit 11, School Bus

2.2.12.2 Safety aide personnel shall be seated at a location that affords the best possible vantage point for overall observation. Standing and walking around a stopped school bus is permitted; however, extra caution should be taken by contractor employees by firmly gripping the top of bus seats while standing or walking on a slow moving school bus. For safety reasons, standing and walking on any moving school bus should be limited whenever possible.

2.2.13 Safety aides shall alert the driver when safety conditions warrant non-movement or halting of the bus.

2.2.14 Safety aides shall execute emergency evacuation plans provided by the local CTO.

2.2.15 Safety aides shall be familiar and know the characteristics/features of assigned school bus safety equipment and the school bus routes, runs, stops to include local CTO

2.2.16 Safety aides shall maintain security awareness of the exterior environment of the route and its stops, and report indicators of suspicious and or criminal activities directed

2.2.17 Safety aides shall not conduct physical searches of individuals or their possessions.

2.2.18 Safety aides shall correct on-the-spot observed unsafe actions by

Student(s) that may result in injuries, and ensure good order and discipline when unruly

Technical Exhibits 3A-3B, DoDEA Pacific, Reports

2.2.19 Safety aides shall work in close concert with drivers, forming a professional and mutually supportive relationship.

2.2.20 All Safety aides shall be equipped with, and in possession of, a fully charged and

2.2.21 Safety aides shall participate in school bus safety training and evacuation drills held twice during each school year upon request by the local STO.

2.2.22 Safety aides may be required to participate in video monitoring and reviewing to identify participants as a part of Military and/or DoDEA investigation.

2.3 SAFETY ATTENDANT SERVICE

2.3.1 The primary responsibility of the safety attendant is to ensure on board student safety.

2.3.1.1 The secondary responsibility of the safety attendant is to provide vigilant and pro-active oversight of DoDDS Pacific student’s security during daily commuting runs.

2.3.2 The contractor shall provide professionally trained safety attendant personnel who do not pose a threat to the health, safety and security of students while performing duties.

2.3.3 Safety Attendants shall maintain and have on hand required documents within each security attendant’s folder as prescribed by the local STO while performing their duties.

2.3.4 Safety attendant personnel shall ensure that only authorized students and DoDEA personnel board the bus as specified or directed by COR.

2.3.5 Safety attendant shall require all students to show their valid school bus pass or dependent ID prior to each boarding whether morning, midday or afternoon.

2.3.5.1 The contractor shall count and document on a daily basis (by route, bus stop and information on a weekly basis to the local STO. Technical Exhibit 11, School Bus

2.3.5.2 Safety attendant personnel shall be seated at a location that affords the best possible vantage point for overall observation. Standing and walking around a stopped school bus is permitted; however, extra caution should be taken by contractor employees by firmly gripping the top of bus seats while standing or walking on a slow moving school bus. For safety reasons, standing and walking on any moving school bus should be limited whenever possible.

2.3.6 Safety attendants shall properly secure students into DoDEA provided child safety restraining system (CSRS) prior to the school bus being put into motion. The STO will inform the contractor of students requiring the use of a CSRS.

2.3.7 Safety attendants shall alert the driver when safety conditions warrant non-movement or halting of the bus.

2.3.8 Safety attendants shall execute emergency evacuation plans provided by the local STO.

2.3.9 Safety attendants shall be familiar and know the characteristics features of assigned school bus safety equipment and the school bus routes, runs, stops to include local STO

2.3.10 All Safety attendants shall be equipped with, and in possession of, a fully charged and

2.3.11 Safety attendant shall conduct a Pre/Post visual inspection of interior/exterior of buses for indicators of tampering, presence of explosive or incendiary devices, students and lost

2.3.12 Safety attendants shall maintain security awareness of the exterior environment of the route and its stops, and report indicators of suspicious and or criminal activities directed

2.3.13 Safety attendants shall not conduct physical searches of individuals or their possessions.

2.3.14 The safety attendant shall correct on-the-spot observed unsafe actions by

Student(s) that may result in injuries, and ensure good order and discipline when unruly

Technical Exhibit 3A-3B, DoDEA Pacific Reports

2.3.15 Safety attendants shall assist younger students in boarding/de-boarding the school bus.

2.3.16 Safety attendant shall ensure that all elementary level students in grades kindergarten and below are received or released, from or to a sponsor, parent or authorized guardian 12 years of age or older. Students shall not be released if this protocol is not met.

Students not met under this protocol shall be returned in accordance with the local STO policy.

2.3.17 Safety attendants shall work in close concert with drivers, forming a professional and mutually supportive relationship.

2.3.18 Safety attendants shall participate in school bus safety training and evacuation drills held twice during each school year upon request by the local STO.

2.3.19 Safety attendants may be required to participate in video monitoring and reviewing to identify participants as a part of Military and/or DoDEA investigation.

2.4 UNSCHEDULED SERVICES

2.4.1 The contractor shall provide Security Attendants, Safety Aides and Safety Attendants for “Unscheduled” services on school bus routes ordered by STO and approved by the COR.

2.4.1.1 This service is in support of such events as but not limited to early school dismissals.

2.5 SCHOOL BUS SECURITY INSPECTIONS

2.5.1 Security Inspections: The contractor shall conduct Pre/Post school bus security inspection for all DoDEA school buses in operation at the local CTO. Fifteen (15) minutes is allotted for each inspection. School bus routes identified within Technical Exhibit 1, Workload Estimate do not reflect inspection times. Rather these 15 minute security inspections shall be preformed for all school buses used in support of each daily commuting morning and afternoon run.

2.5.1.1 Pre-Inspections: The contractor shall conduct visual inspections of both the interior and exterior of their assigned school bus(es) for indicators of tampering, presence of explosive or incendiary devices before each run to carry passengers. This report shall be utilized and records kept and provided for review upon request by the COR. Technical Exhibit 5, Pre/Post School Bus Inspection Report.

2.5.1.2 Post-Inspections: The contractor shall at the completion of each school bus run conduct visual inspections of both the interior and exterior of their assigned school bus(es) for indicators of tampering, presence of explosive or incendiary devices or damages. The security attendant must ensure “no sleeping students” are left on the bus. Technical Exhibit 5, Pre/Post School Bus Inspection Report.

2.5.1.2.1 The contractor shall inspect their assigned bus(es) for any remaining student

Personal belongings, packages, etc. The contractor shall turn in all personal belongings or packages left on the school bus to the STO. Technical Exhibit 6, Lost and Found Items Report.

2.6 AUTOMATED VEHICLE LOCATOR

2.6.1 DoDEA school buses are equipped with an automated vehicle locator (AVL) system utilizing GPS technology. This system allows for real-time monitoring and notification during instances of emergencies and/or heightened security.

2.6.2 If required, security attendants, safety aides, safety attendants shall, carry a portable duress button on their person while performing their duties. The duress button is a part of the Automated Vehicle Locator equipment on the bus. When activated (button depressed) by the contractor’s personnel a remote signal will be sent to the control station. This information is considered sensitive and further guidance/information will be provided by the COR when required.

2.7 EXTENDED SCHOOL YEAR (ESY) SERVICE

2.7.1 The contractor shall provide Security Attendants and/or Safety Aides in support of the DoDEA Pacific ESY program.

2.7.2 The ESY program provides additional educational services at the conclusion of the normal school year for special needs students. This program generally occurs between the months of June and July for a total of 20 school days.

2.7.2.1 This service is only required when there are students enrolled in the ESY program.

If there are no students enrolled, the ESY program will not be scheduled.

2.7.2.2 The COR will notify the contractor at least 10 days in days in advance of scheduling personnel for this support.

2.7.3 The ESY program generally occurs between the hours of 0700 through 1200. The estimated quantities of work are listed in Technical Exhibit 1, Workload Estimates.

2.8 CONTRACT PERSONNEL

2.8.1 General

2.8.1.1 Employee Conduct: Contractor personnel shall not engage in any conduct of a sexual nature (verbal or physical) with passengers. Substantiated reports of contractor employees using improper language or physical touching shall be grounds for immediate termination of employment under this contract.

Technical Exhibit 7, Employee Conduct.

2.8.1.2 Employee Behavior: Contract personnel shall not eat or drink on school buses nor shall they offer or provide passengers with food or drinks. Use of tobacco products are prohibited on or near the school buses, in view of students, or on school property.

2.8.1.3 Employee Prohibitions: Contractor personnel shall not be under the influence of medications, intoxicant’s, or drugs that could impair judgment.

2.8.1.4 Contractor Appearance: Contractor personnel shall present a clean and neat appearance and be easily recognized as contractor employees. The contractor shall provide each employee a standardized uniform bearing the name of the company and employee’s name tag in English.

2.8.1.5 Employing Military Personnel: The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform.

2.8.2 Personnel Qualifications

2.8.2.1 General: The contractor shall provide and identify via an employee listing of personnel who have the skills and qualifications to perform the required tasks under this PWS. The contractor shall ensure all personnel have successfully completed the training as outlined in paragraph 2.13 prior to having unsupervised access to their assigned students.

2.8.2.2 Citizenship: United States (U.S.) or host nation citizens. If other than US or host nation citizen, must possess SOFA status.

2.8.2.3 Education: Minimum of a high school diploma or equivalent.

2.8.3 Project Manager

2.8.3.1 The contractor shall appoint in writing a project manager who has the authority to act as the centralized point of contact for work performed under this contract and can act on behalf of the contractor on all matters pertaining to the daily operations.

2.8.3.2 The project manager must be able to speak, read and write English sufficiently enough to effectively communicate with government officials. The project manager shall monitor their assigned employees’ performance at their morning and afternoon school bus loading zone and also be able to meet with government personnel on the installation within one-hour of notification to discuss contract discrepancies.

2.8.3.3 The contractor may utilize the government’s On-Board Vehicle Surveillance System

(OBVSS) for quality control purposes under the supervision of the STO.

2.8.3.3.1 The contractor shall adhere to the Privacy Act, 1974 in regard to student information i.e. student information in folders, IEP, video etc.

2.9 PHYSICAL EXAMINATIONS/IMMUNIZATIONS

2.9.1 Medical Certifications. The contractor shall maintain medical certifications for all personnel and must be annotated in the master employee list. The certifications shall attest that the eligible personnel are free of all communicable diseases to include Tetanus, Diphtheria, and Chickenpox. Physical and eye examinations will be certified annually, following employment.

2.9.1.1 Contractor personnel shall have an annual PPD skin test. If positive, the employee shall be required to have an annual chest X-ray. If Chest X-ray examination suggests the presence of tuberculosis (TB), further testing is required.

2.10 PHYSICAL REQUIREMENTS

2.10.1 Contractor personnel shall be in be in good health and physically capable of lifting and carrying a minimum of 40 pounds.

2.11 SECURITY

2.11.1 General. The contractor shall provide personnel who meet the following minimum security requirements.

2.11.2 Background Checks. In accordance with, DoDI 1402.5 and DoDEA HQ memorandum dated September 5, 2009, bus security attendant applicants shall be vetted for criminal and security records through local level host nation checks and or as required for issuance of a U.S. Military installation pass that allows access during FPCON Charlie.

2.11.3 The contractor may employ personnel before the completion of a background check.

However, at all times and while in care of children, the employee must be within sight and supervision of another qualified staff member, and a new master employee report shall be provided to COR reflecting new hires. The local STO manager must be kept up to date on which company employees have been assigned to rider their assigned school buses.

2.11.4 The contractor shall immediately inform the COR when an employee has been arrested or charged for a criminal offense. While under investigation, contract personnel shall not perform duties while in direct contact with students.

2.11.5 The COR with the concurrence of the DTS reserves the right to immediately suspend a security attendant from performing duties aboard the bus if their behavior or performance is deemed unprofessional or inappropriate. The security attendant shall not perform duties aboard the bus until cleared by COR.

2.11.6 Security attendants shall not enter into or carry out a social relationship of any kind with a

DoDEA Pacific student. Normally, a security attendant will not be permitted to perform duties on a bus, route, run, or stop used by a family member or peer group without COR approval.

2.11.7 Installation Passes. The government will issue all required installation passes to contractor employees and vehicles at no cost to the contractor. The contractor shall be responsible for all passes issued to its employees and or any subcontractor's employees under this contract. Passes shall only be used in performance of duties under this contract. Passes must be in their possession at all times while on a military installation.

2.11.8 The contractor shall return all base passes upon termination of employment, completion or termination of this contract to the Installation Pass and Identification Section. Any lost or stolen passes will be reported to the COR immediately. The Project Manager shall fill out a Military Police report stating the details of the loss or theft.

2.11.9 Zero Tolerance Weapons Policy. Weapons are items carried, presented, or used in the presence of another person in a manner likely to make a reasonable person fear for their safety. Security attendants shall not carry and or possess weapons of any type while performing duties on or off any installation.

2.11.10 Key Control. The contractor shall establish and implement methods to ensure keys issued by the government are not lost or misplaced and are not used by unauthorized persons. Duplication of keys is not permitted. Lost keys will be reported immediately to the COR.

2.11.10.1 In the event keys, other than master keys, are lost, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost, the government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor.

2.11.11 Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry.

2.11.12 Security Briefings. The contractor shall inform all of their personnel and document annually the security requirements of this contract.

2.12 SAFETY

2.12.1 Evacuation Drills. Security Attendants/Safety Aides/(optional) Safety Attendants shall participate in school safety training and evacuation drills. Typically two drills occur throughout the school year.

2.12.2 First Aid Kits. Security Attendants/Safety Aides/(optional) Safety Attendants shall be familiar with the use and application of its contents. Kits will contain the following but not limited to: compress bandages, adhesive tape, band-aids and clear topical antiseptic or an antiseptic which does not stain so any wound can be clearly visualized.

2.12.3 Blood-borne Pathogen, Body Fluid Kits & Vomit Bag. Security Attendants/Safety

Aides/(optional) Safety Attendants shall be familiar with the use and application of its contents. Kits will aid in cleaning up spills and protect individuals from exposure to possible blood-borne pathogens.

2.12.4 Bioenvironmental and Hazardous Material Handling. The contractor shall comply with all

Host Nation and U.S. Government regulations regarding the proper handling and disposing of bioenvironmental and hazardous materials. Bioenvironmental and hazardous materials include but are not limited to bodily fluids and waste.

2.13 TRAINING

2.13.1 Security Attendants, Safety Aides and Safety Attendant Training Requirements:

Contractor personnel shall accomplish the following minimum training requirements annually prior to the first day of each new school year.

2.13.2 The contractor shall document and/or provide certification of personnel completion of training initially not later than 10 days before the contract startup and any options exercised.

REQUIREMENT

NARRATIVE

MODUAL BLOCK

(HOURS)

Anti-Terrorism Level I 2.5 Hours Counter Surveillance 1.0 Hours (Initial and Bi-Annual) Vehicle Search Techniques 4.0 Hours (Annual and 2.0 Hours Bi-Annual Cardiopulmonary Resuscitation 8.0 Hours (Initial and Bi-Annual)

Cardiopulmonary Resuscitation 4.0 Hours (Annual Refresher) First Aid and Blood Borne Pathogens 4.0 Hours Non Violent Crisis Intervention (8.0 Hours) 8.0 (Safety Aides Only) School Safety Training 1.0 hours (Bi-Annually)

2.13.2.1 Anti-Terrorism Level I: The instructor may be a military AT/FP Official (OSI; CID, NCIS, etc) or a DoDEA Pacific employee with AT Level II certification, or online at https://atlevel1.dtic.mil/at/. The government will provide contractor with point of contact for local trainer.

2.13.2.2 Vehicle Search Techniques: The instructor may be a military AT/FP Official (OSI;

CID, NCIS, etc).

2.13.2.3 Counter Surveillance: The instructor may be a military AT/FP Official (OSI; CID, NCIS, etc) or a DoDEA Pacific employee with AT Level II certification.

2.13.2.4 Cardiopulmonary Resuscitation (CPR): The instructor is a certified American Heart Association (AHA) or American Red Cross (ARC) member. There are many resources available within the military communities to contact and coordinate this vital training requirement. First responders such as fire department and hospital personnel and the ARC are viable sources. Eight hours of training is required for initial certification and four hours for re-certification.

2.13.2.5 First Aid and Blood Borne Pathogens: This training is required every two years.

There are many resources available through the military communities.

2.13.2.6 School Bus Safety Training: This bi-annual training is required to familiarize contract personnel on school bus emergency and evacuation procedures. This training will be provided by the local STO in conjunction with students and school officials.

2.13.2.7 Non Violent Crisis Intervention: Contractor will ensure that all Safety Aides have completed the Non Violent Crisis Intervention certification through the Crisis Prevention Institute (CPI). http://www.crisisprevention.com/index.html

2.14 HOURS OF OPERATION

2.14.1 Normal Hours of Operation. Services required under this PWS generally occur between the hours of 0530 through 2000 hours each school day.

2.14.2 The office may be closed on recognized U.S. holidays and other non-school days.

Technical Exhibit 8, U.S. Holidays and School Calendar.

2.14.3 Severe Weather School Closure Plan. In case of severe weather, natural disasters, bomb threats, changes in force protection conditions, and school closures schools may be dismissed until the Government can determine that school buildings are safe for re-entry.

The COR will inform the contractor if a change in scheduling or pickup location is required.

2.15 QUALITY CONTROL

2.15.1 The Contractor shall establish and maintain a quality control plan (QCP) to ensure work performed conforms to the scope of work. The QCP shall provide a method for identifying and correcting problems and preventing defective services and be presented to the contracting officer for acceptance no later than the post award conference. The contracting officer will notify the contractor of acceptance or required modifications to the plan prior to the contract start date. The contractor shall effect modifications and obtain acceptance of the plan by the contracting officer before the contract start date.

2.15.1.1 The plan written in English shall include:

2.15.1.2 A description of the inspection system to cover all services listed on the

Performance Requirements Summary (PRS). Description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

2.15.1.3 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

2.15.1.4 A description of the records to be maintained to document inspections and the results.

2.15.1.5 The records of inspections shall be maintained and made available to the COR throughout the contract performance period and until final settlement of any claims under this contract. All records should be sent via email.

2.16 QUALITY ASSURANCE

2.16.1 Inspections/Surveillance. The government reserves the right to perform inspections and surveillance to evaluate the contractor for compliance at any time deemed necessary.

When an observation indicates substandard performance, the COR will notify the contract manager or alternate representative.

2.16.2 Customer Complaints. The contractor and the government shall investigate complaints received from stakeholders such as parents, school staff, passengers or other concerned members pertaining to contractor performance.

2.16.3 Performance Evaluation Meetings. The contracting officer may require the contract manager to meet with the contracting officer, COR and other Government personnel as deemed necessary. The contractor may request a meeting with the contracting officer when deemed necessary. Any such meetings shall be documented in the contract by written minutes signed by the contract manager and the COR. Should the contractor not concur with minutes, such nonoccurrence shall be provided in writing to the contracting officer, via the COR, within ten (10) calendar days of receipt of the minutes.

2.17 ACCIDENTS, INCIDENTS and BREAKDOWNS

2.17.1 In the event of an accident, incident or breakdown the Security Attendants/Safety Aides/Safety Attendants shall check for injuries, administer first aid or CPR if required.

They shall contact first responders, then CTO and COR immediately. And may be required to accompany the injured child if transported by an ambulance.

2.17.1.1 The bus security attendant/safety aides/safety attendants shall provide a chronological report of events to the CTO detailing the accident, including the student’s or students’ name(s) and actions taken immediately upon return to the CTO. Technical Exhibit 10, DoDEA Pacific, Accident/Incident Report.

ATTACHMENT – 1

GENERAL DEFINITIONS

1. Contracting Officer (CO). A person with authority to enter into, administer and\or terminate contract and make related determinations and findings for the U.S. government.

2. Contracting Officer Representative (COR). An individual designated in writing by the CO to perform specific technical or administrative functions on a particular contract.

3. District Transportation Supervisor (DTS): Functional manager who is responsible for all student transportation matters.

4. Student Transportation Office (STO). Functional management office pertaining to all student transportation matters.

5. Individualized Education Plan (IEP). Program developed for special education students in accordance with DODI 1342.12, which designates which services a student shall receive.

6. Extended School Year (ESY). A summer education program for students conducted during the months of June and July and up to 20 school days in length.

7. School Year (SY). The calendar school year of at least 183 days of instruction.

8. Government Furnished Equipment/Materials/Property (GFE/M/P). Deliverables made available to the contractor in support of contract agreements and terms.

9. Accidents. Accidents are vehicle-related events on DoDEA contracted or non-contracted vehicles where vehicle or property damage occurs causing injuries to persons aboard.

10. Incident. Incidents are people-related events involving anyone aboard a bus, who may be a victim or the cause of an event.

11. Performance Requirements Summary (PRS). A listing of the service outputs under the contract to be evaluated by the COR.

12. Quality Assurance (QA). A systematic plan of action necessary to insure that satisfactory performance is achieved. For purposes of this contract, quality assurance refers to actions by the government.

13. Quality Control (QC). Those actions taken by a contractor to control the production of outputs and to ensure they conform to the contract requirements.

14. Random Sampling. A sampling method where each service output in a lot has an equal chance of being selected for quality assurance surveillance.

15. Bus Security Attendant. Specially trained, selected, and managed adults who oversee student security and secondarily to further student safety on school buses transporting students to/from school in the off-U.S. installation host-nation environment.

16. Safety Aide. Adults with special training that equips them to supervise or assist students with disabilities/special needs when the student is being transported to/from school as identified in the IEP and special instructions provided by the transportation manager.

17. Safety Attendant. Specially trained adults whose primary responsibility is to oversee on-board student safety during the daily commute to/from school for DoDEA Pacific preschool, Sure- Start, and kindergarten students.

18. Sample. A sample consists of one or more service outputs drawn from a lot for quality assurance surveillance.

19. Government. The United States Government.

20. Commuting Services. These services are for the daily transportation of students (and other authorized individuals) to and from DoDEA Schools.

21. Co-curricular Transportation. Co-curricular transportation is authorized transportation for

DoDEA Pacific area students and school sponsors whom participate in inter-scholastic sports, music, forensics, science, humanities, performing arts and after school activity bus runs. This service is typically conducted after the normal school day hours.

22. Curricular Transportation. Curricular transportation is for activities that enhance the classroom instruction typically to museums, libraries and other schools events that foster the learning experience. This service is typically conducted during normal school hours.

23. Activity Bus. Scheduled run in support of after school activities.

24. DD Form 2772. The Contract Discrepancy Reports used by the COR to document unsatisfactory contractor performance.

25. Make-up School Day. A day not previously scheduled on the District School Calendar as a scheduled school day. District Superintendent will designate all make-up school days.

ATTACHMENT – 2

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

The Government shall provide for Official Use Only the facilities, equipment and services listed in Technical Exhibit 9A, Government Furnished Facilities.

Technical Exhibit 9B, Government Furnished Equipment.

PROPERTY.

Facilities: The Government shall furnish or make available workspace as required.

Equipment: The Government shall provide the contractor the following equipment:

Telephone, desktop computer, printer, scanner, desk/workstation/chair.

Computer and Internet Access Agreement: Contractor employees are required to sign DoDEA Form 6600.1-F1, “DoDEA Computer and Internet access agreement for employees, contractors, and volunteers prior to gaining access to DoDEA’s information technology resources. This includes connecting to a DoDEA network in order to obtain access to the internet. No user’s account will be assigned to a contractor unless DoDEA Form 6600.1-F1 has been signed and is on file. A record of the signed agreement shall be maintained by the contractor and a copy shall be provided to the Contracting Officer’s Representative

(COR).

Equipment Inventory. Not later than 30 days before start of the contract, within 30 days of the start of any option periods, and no later than ten (10) days before completion of the contract period (including any option periods), the Contractor and a Government representative identified by the contracting officer shall conduct a joint inventory of all Government-furnished equipment and the Contractor shall sign a receipt for all equipment provided by the Government. Items of equipment not in working order shall be recorded and the contracting officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and so annotate on the inventory. In the event of disagreement between the Contractor and the Government representative on the working order and condition of equipment, such disagreement shall be treated as a dispute under Section III, FAR 52.212-4 (d) Contract Terms and Conditions - Commercial Items. The Contractor shall return the equipment to the Government in the same condition as received, fair wear and tear accepted. This equipment shall be used in the performance of this contract only.

Replacement Government-Furnished Equipment. The contractor shall submit requests for replacement of government-furnished equipment to the COR for processing. Such requests shall specify the reason for the replacement request.

Services.

Refuse Collection. All debris and waste generated from the work will be placed at the designated location in accordance with separation and disposal procedures as instructed by the COR or site supervisor.

Equipment Maintenance. The contractor will submit a request in writing to the COR for repair of the government furnished equipment not coded for contractor maintenance.

ATTACHMENT – 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

General. Except for those items and services specifically stated in Section 3 to be government furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms.

Cellular Telephone. The contractor shall provide an emergency means of communicating with the STO while aboard the bus at all times.

Security Inspection Mirrors. The contractor shall replace defected and/or broken security inspection mirrors when requested by the COR. Additionally, this includes any equipment necessary for proper usage i.e. flashlight and batteries.

Basic First Aid Kits. The contractor shall replace expired first aid kits and/or their contents used within kits when requested by the COR.

Basic Body Fluid Clean-Up Kits. The contractor shall replace expired body fluid clean-up kits and/or their contents used within the kit to include gloves when requested by the COR.

ATTACHMENT – 4

APPLICABLE PUBLICATIONS

Publications that apply to the PWS are listed below. All publications listed below are advisory in nature.

PUBLICATIONS.

DoDI 1342.12 Provision of Early Intervention and Special Education, Dec ’08 DoD 4500.36R Management, Acquisition, and Use of Motor Vehicles, Mar ’07 DoDEA 4700.1 Anti-Terrorism Program, Aug ’07 DoDEA 4700.2 Internal Physical Security, Mar ’01

DoDEA 4800.1 Safety Program, Mar ’01 DoDD 5500.7R Standards of Conduct, Aug `93

IDEA Individuals with Disabilities Education Act, Nov ’04 DoDEA 6600.1 DoDEA Computer and Internet Access Agreement

DoDEA’s Guide for Transporting Students with Disabilities, May 2002

ATTACHMENT – 5

DELIVERABLES

SCHEDULE OF DELIVERABLES

Description Frequency Deliver To Method Contract Reference

Quality Control Plan (QCP) 10 days after contract award KO & COR E-Mail 2.15

Employee List Initial - 10 days after contract award.

Updates – As changes occur. COR/CTO E-Mail 2.8.2.1

DoDEA Computer & Internet Access Agreement

Initial - 30 days prior to contract award.

Annually – NLT 10 days before option.

COR/CTO E-Mail Attachment 2

Suspicious Indicators School Bus Report

Initial – Notify via cell with the STO.

Written report by end of shift. COR/CTO Phone/

E-Mail 2.1.11/2.2.16/2.3.12

DoDEA Pacific, School Bus Misconduct Report Written report by end of shift. CTO Phone/

E-Mail 2.1.13/2.2.18/2.3.14

Contract Cell Phone Report Initial - 10 days after contract award.

Updates – As changes occur. COR/CTO E-Mail 2.1.17/2.2.20/2.3.10

Pre/Post Inspection Report Initial – Notify via cell with the STO.

Written report by end of shift. CTO Phone/

E-Mail 2.5.1.1/2.5.1.2

DoDEA Pacific, Accident/Incident Report

Initial – Notify via cell with the STO.

Written report by end of shift. COR/CTO Phone/

E-Mail 2.17.1.1

Student Ridership Report Weekly to the STO CTO E-Mail 2.1.5.1/2.2.12.1/2.3.5.1

Training Requirements

Initial - 10 days prior to contract award.

Annually – NLT 10 days before option.

COR E-Mail 2.13.1

Medical Certification

Initial - 10 days prior to contract award.

Annually – NLT 10 days before option.

KO/COR E-Mail 2.9.1

ATTACHMENT – 6

PERFORMANCE STANDARDS

SCHEDULE OF DEDUCTIONS TABLE

PERFORMANCE STANDARDS The contractor’s service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards describe the minimum acceptable level of performance required for each performance objective. These standards are critical to mission success and are identified in the table below:

Performance Objectives

PWS

Paragraph

Performance Standard/Acceptable Quality Level

Bus Security Attendant (BSAP) 2.1

No more than one (1) government validated instances in a month were BSAP personnel were not available to fulfill the PWS requirements.

Safety Aide 2.2 No more than one (1) government validated instances in a month were Safety Aide personnel were not available to fulfill the PWS requirements.

Safety Attendant (optional) 2.3 No more than one (1) government validated instances in a month were Safety Attendant personnel were not available to fulfill the PWS requirements.

Unscheduled Services 2.4 No more than three (3) validated instances per school year were the contractor fails to fulfill the PWS requirements.

Security 2.11 No more than one (1) government validated instance in a month were contractor personnel fails to fulfill the PWS requirements.

Training 2.13 No more than three (3) government validated instances per school year that the contractor fails to meet the minimum training requirements.

SCHEDULE OF DEDUCTIONS TABLE

SD

No.

Deduction Description

PWS

Paragraph Reference

Deduction Per Affected Service Run*

01 Contractor fails to provide qualified personnel for run (includes no shows and uncertified /untrained personnel)

2.1.2 2.2.2 2.3.2

100% of run

02 Bus Security Attendant (BSAP) / Safety Aide / Safety Attendant fails to complete all required services during a run (i.e., maintaining readiness, responding to a medical emergency, calling for assistance, following proper drop-off procedures, etc.)

2.0

100% of run

03 Security Attendant (BSAP) / Safety Aide / Safety Attendant fails to complete required pre / post run security or safety equipment inspection in a timely manner (delays start of service run)

2.5

25% of run, per attendant

04 Failure of Contractor personnel to perform in accordance with the Standards of Conduct 2.8.1.1 20% and, if applicable, removal of employee from contract services.

05 Failure of Contractor to provide Training to employees in accordance with Training Requirements

2.13 20% and, if applicable, removal of employee from contract services

As used within this Table of Deductions, a Service Run is defined as one complete run of service, to include:

a. One service run to or from the school as part of the daily bus route service.

b. One complete school activity bus service run.

ATTACHMENT – 7

TECHNICAL EXHIBITS

Technical Exhibit 1, Workload Estimates

Technical Exhibit 2, Suspicious Indicators School Bus Inspection Report

Technical Exhibit 3A, DoDEA Pacific, Behavior Standards for School Bus Students

Technical Exhibit 3B, DoDEA Pacific, School Bus Misconduct Report

Technical Exhibit 4, Contractor Cell phone Report DoDEA Pacific, School Bus Infractions

Technical Exhibit 5, Pre/Post School Bus Inspection Report

Technical Exhibit 6, Lost and Found Items Report

Technical Exhibit 7, Employee Conduct

Technical Exhibit 8, U.S. Holidays and School Calendar

Technical Exhibit 9A, Government Furnished Facilities

Technical Exhibit 9B, Government Furnished Equipment

Technical Exhibit 10, DoDEA Pacific, Accident/Incident Report

Technical Exhibit 11, School Bus Daily Tracking Sheet

DoDEA PACIFIC – KOREA DISTRICT

TECHNICAL EXHIBIT 1

WORKLOAD ESTIMATES

SEOUL STO

ROUTES GRADES

REGISTERE

D

START-END

TIMES

START-END

TIMES SECURITY SAFETY

SERVICE RIDERS AM PM ATTANDANT AIDE

1 G1-G12 40 0710-0815 1400-1515 YES

2 G1-G05 39 0710-0815 1400-1515 YES

3 G1-G12 38 0710-0815 1400-1520 YES

4 G1-G05 38 0705-0815 1400-1515 YES

5 G6-G12 44 0705-0815 1400-1525 YES

6 G6-G12 42 0705-0815 1400-1520 YES

7 G1-G12 44 0705-0815 1400-1520 YES

8 G1-G12 35 0705-0815 1400-1525 YES

9 G1-G12 30 0700-0815 1400-1525 YES

10 G1-G05 44 0715-0815 1400-1500 YES

11 G1-G12 42 0650-0815 1400-1540 YES

12 G1-G05 45 0710-0815 1400-1510 YES

13 G6-G12 45 0705-0815 1400-1515 YES

14 G1-G12 46 0715-0815 1400-1520 YES

15 G1-G12 49 0710-0815 1400-1515 YES

16 G1-G12 41 0700-0815 1400-1525 YES

17 G1-G12 42 0720-0815 1400-1515 YES

18 G1-G12 40 0715-0815 1400-1520 YES

19 G1-G12 30 0700-0815 1400-1525 YES

20 SS & KN 27 0655-0815 1400-1515 YES

21 G1-G05 45 0655-0815 1400-1515 YES

22 G1-G05 45 0655-0815 1400-1515 YES

23 G1-G12 44 0655-0815 1400-1525 YES

24 G6-G12 36 0655-0815 1400-1525 YES

25 G6-G12 35 0655-0815 1400-1525 YES

26 G6-G12 34 0655-0815 1400-1525 YES

27 G6-G12 34 0655-0815 1400-1525 YES

28 G1-G05 40 0655-0815 1400-1520 YES

29 G1-G12 33 0700-0815 1400-1525 YES

30 G1-G12 43 0705-0815 1400-1520 YES

31 G1-G12 41 0705-0815 1400-1520 YES

32 G1-G12 26 0640-0815 1400-1535 YES

33 G1-G12 45 0640-0815 1400-1550 YES

34 G1-G12 41 0655-0815 1400-1535 YES

35 G1-G12 48 0650-0815 1400-1535 YES

36 G1-G12 33 0705-0815 1400-1525 YES

37 G1-G12 44 0710-0815 1400-1520 YES

38 G1-G12 49 0705-0815 1400-1520 YES

39 G1-G12 35 0700-0815 1400-1525 YES

40 G1-G12 47 0610-0815 1400-1610 YES

50 SS 4 PM ONLY 1355-1435 YES

51 SS 14 PM ONLY 1345-1525 YES

80 SPED-ED 1 0725-0815 1430-1520 NO YES

81 PSCD 3 1100-1200 MD-RUN ONLY NO YES

82 PSCD 1 1100-1130 MD-RUN ONLY NO YES

98 G3-G12

ACTIVITY

BUS

MONWEDPM

ONLY 1525-1610 YES

99 G3-G12

ACTIVITY

BUS

MONWEDPM

ONLY 1525-1610 YES

100 G3-G12

ACTIVITY

BUS

MONWEDPM

ONLY 1525-1615 YES

101 G3-G12

ACTIVITY

BUS

TUE.THU.PM

ONLY 1555-1640 YES

102 G3-G12

ACTIVITY

BUS

TUE.THU.PM

ONLY 1555-1640 YES

103 G3-G12

ACTIVITY

BUS

TUE.THU.PM

ONLY 1555-1650 YES

OSAN STO

D

START-END

TIMES

START-END

TIMES SECURITY SAFETY

SERVICE RIDERS AM PM ATTENDANT AIDE

1/8 K-6/G7-G12 15 0630-0830 1400-1630 YES

2/9 K-6/G7-G12 41 0630-0830 1400-1630 YES

3/10 K-6/G7-G12 21 0630-0830 1400-1630 YES

4/11 K-6/G7-G12 32 0630-0830 1400-1630 YES

512 K-6/G7-G12 41 0630-0830 1400-1630 YES

6/13 K-6/G7-G12 9 0630-0830 1400-1630 YES

7/14 K-6/G7-G12 30 0630-0830 1400-1630 YES

15 K-6/G7-G12 30 0630-0830 1400-1630 YES

16 SPED 1 0730-0830 1500-1630 NO YES

17 SPED 2 1110-1210 1320-1420 NO YES

18 K-6 Activity Bus 1545-1715 YES

HUMPHREYS

STO

D

START END

TIMES

START END

TIMES SECURITY SAFETY

SERVICE RIDERS AM PM ATTENDANT AIDE

1 K-8 45 0630-0800 1400-1530 YES

2 K-8 40 0630-0800 1400-1520 YES

3 K-8 43 0630-0800 1400-1530 YES

4 K-8 37 0630-0800 1400-1530 YES

5 Sure Start 13 0630-0800 1345-1500 YES

6 K-8 44 0630-0800 1400-1530 YES

7 K-8 25 0630-0800 1400-1530 YES

8 K-8 25 0630-0800 1400-1630 YES

9 K-8 27 0630-0800 1400-1635 YES

10 K-8 35 0630-0800 1400-1640 YES

11 K-8 39 0630-0800 1400-1625 YES

12 K-8 30 0630-0800 1400-1625 YES

13 G9-G12 36 0630-0900 1400-1630 YES

14 G9-G12 21 0630-0900 1400-1630 YES

15 G9-G12 35 0630-0900 1400-1630 YES

16 G9-G12 34 0630-0900 1400-1630 YES

17 G9-G12 30 0630-0900…