DRAFT SOW Caption - Posted 26 July 2010.pdf

DoDEA Pacific DRAFT - Performance Work Statement

** Please hold all questions or comments until after the solicitation is posted. Revised posting date will be on/about 13 August 2010.

PROJECT TITLE:

Audio-Visual Transcription and Captioning Services for DoDEA Pacific Solicitation: HE1260-10-R-3004

BACKGROUND:

DoDEA Pacific is seeking contracted services to support compliance with Sections 504 and 508 of the Rehabilitation Amendment to the Americans with Disability Act which requires accessible media for government agencies, students and faculty at public educational institutions, government agencies and organizations who do business with the government or who receive funding from the government. DoDEA Pacific produces or manages audio-visual media that must be transcribed and/or captioned for distribution via web, DVD, CD-ROM and broadcast.

SCOPE:

DoDEA Pacific will provide the contractor with common electronic audio-visual files such as QuickTime, Windows Media, Flash, MPEG3 audio, MPEG4 video, iTunes audio/video, WAV audio, etc. The contractor shall transcribe the media and provide DoDEA Pacific a review and approve opportunity before a final timed-text transcript is delivered for non-linear editing (NLE) import, DVD/interactive CD authoring, web site deployment, videotape, broadcast, etc.

The contractor shall also offer a live-event captioning capability that is compatible with industry standard media players such as QuickTime, Flash or Windows Media.

PERFORMANCE REQUIREMENTS:

The following technical capabilities are required:

1. Secure (e.g. encrypted) online account management the following functionality: project submission process with project-specific, customizable transcript/caption output selections; project status dashboard; billing management including account history

2. Ability to provide notes during the project submission process to transcriptionist about acronyms, names and technical and/or professional terms unique to education and government/DoD

3. Ability to accept common media file formats such as: .mov, .flv, .mp3, .m4v, .mp4, .wmv, .wma, .wav, etc.

4. Bulk upload options

5. Transcripts delivered as .txt or .doc files

6. Multiple caption outputs—at no additional cost—delivered for import into common non-linear editing systems such as Apple Final Cut Pro or Avid Media Composer, DFXP Timed Text for Adobe Flash, Captionate for Flash, DVD Studio Pro subtitles, Google video search data, Sonic Scenarist DVD Captions, raw text transcript with markers, Standalone QuickTime HTML, iTunes chapter captions, etc.

7. Turn-around times from media file upload completion to draft captions ready for review and approval as follows: if transcript provided, no more than 3 hours; if transcription requested, no more than 3 business days

8. A “rush” option with a turn-around—including transcription service—of no more than 1 business day

9. No client-side software required to make or manage submissions compatible with the service—in other words, DoDEA Pacific will provide industry standard file types and must not be required to transcode to a vendor-supplied codec or to provide a transcript in any format other than .rtf, .txt or .doc.

10. All aspects of the vendor-provided system(s) and service(s) must be easy-to-use to the average person and demand only minimum training or orientation

11. A review and approve capability before final captions are delivered

12. Live-event captioning capability that is compatible with industry standard media players such as QuickTime, Flash or Windows Media; must also provide workflow options for content delivery networks such as Akamai, Ustream, or realtime collaboration environments such as Adobe Acrobat Connect (via Defense Connect Online), etc. Final file(s) of program captions must be provided for an on-demand version of the web cast; the file type will be defined for each project and must be an industry standard such as .xml, DFXP Timed Text, .scc, etc.

PERFORMANCE STANDARDS:

Caption output(s) must ensure DoDEA Pacific compliance to requirements of Section 508 of the Workforce Rehabilitation Act as amended in 1998 and the implementing regulations (36 C.F.R. 1194.1 et seq.). Specifically:

1. § 1194.22, Web-based intranet and internet information and applications:

(a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content)

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

2. § 1194.24, Video and multimedia products:

(c) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

(d) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

DELIVERABLES AND DELIVERY SCHEDULE:

1. English transcriptions must be provided in .txt and/or .doc format(s)

2. Multiple caption outputs—at no additional cost—must be provided for import into common non-linear editing systems such as Apple Final Cut Pro or Avid Media Composer, and/or as DFXP Timed Text for Adobe Flash, Captionate for Flash, DVD Studio Pro subtitles, Google video search data, Sonic Scenarist DVD Captions, raw text transcript with markers, Standalone QuickTime HTML, iTunes chapter captions, etc.

3. Delivery schedule must meet a 3 hour turn-around for transcript-provided projects or a 3 business day turn-around for projects requiring transcription

4. Delivery schedule must also include a “rush” option with a turn-around— including transcription service—of no more than 1 business day

GOVERNMENT FURNISHED INFORMATION:

Visit www.pac.dodea.edu to learn more about our mission and how rich media is utilized by DoDEA Pacific to communicate with the public.

PLACE OF PERFORMANCE AND PERIOD OF PERFORMANCE:

All work will be conducted on-line.

The period of performance will include one 12 month base period and four 12 month option periods.

** Please hold all questions or comments until after the solicitation is posted. Revised posting date will be on/about 13 August 2010.