PWS_-_PD2_Functional_Support_(23JUL19).pdf

PERFORMANCE WORK STATEMENT

Standard Procurement System (SPS)/

Procurement Desktop Defense (PD2)

Functional Support

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

PERFORMANCE WORK STATEMENT

FOR

SPS/PD2 Functional Support

1 General Information and Scope of Work

1.1 The Department of Defense Education Activity (DoDEA) Procurement Division provides expert, professional acquisition services in support of the education of children in military families across the globe while maintaining compliance with federal and Department of Defense (DoD) procurement laws and regulations.

1.2 The DoDEA Procurement Division requires functional level technical support of the Standard

Procurement System (SPS). SPS’s Procurement Desktop-Defense (PD2) is DoDEA’s current contract writing system. DoDEA has been providing all manner of functional support to include maintaining: the system Security Model, Templates and Desktop features, and Vendor and

Organization information.

1.3 The Contractor shall provide a full range of technical, functional and managerial expertise to support DoDEA’s requirement for onsite technical support. Support will be provided until

September 30, 2019 at the Mark Center in Alexandria, VA, 22350. The contractor shall assist the functional administrator as back-up support for any issues that arise, provide advice on help tickets, and review/assist with updating the current SPS setup for DoDEA. The projected Period of Performance is August 1, 2019 through October 31, 2019 plus three (3), two-month three-month option periods.

2 Requirement (Objectives)

2.1 Functional Support (Objective 1): The contractor shall have at least eight (8) years of federal acquisition experience with a bachelor's degree in Business or a related discipline. Must also possess at least two (2) years of operational experience with PD2 and PD2 functional support experience. The contractor assist in the performance of all duties related to SPS-PD2 system administration. Services will include, but are not limited to providing technical support and expertise to maintain and execute SPS-PD2 and its functions. The tasks listed below are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance based approach. At a minimum, the contractor will be required to perform the following tasks below in support of the objective.

Supporting Tasks (Objective 1)

(Task 1) Perform research, analysis, and provide functional support to resolve issues reported to the helpdesk.

(Task 2) Regularly and proactively communicate with customers and management on all assigned matters to include questions and matters related to procurement policy, laws, and regulations.

(Task 3) Acknowledge all assigned helpdesk tickets within three (3) hours.

(Task 4) Resolve all assigned helpdesk tickets within three (3) business days of receipt, or provide feedback on what is required before processing can occur.

(Task 5) Attend a kick-off meeting no later than five (5) business days after contract award to discuss the specific details of the contract to ensure all parties understand and are in agreement with the terms and conditions. The Contractor shall take meeting minutes and provide the minutes to the Contracting Officer Representative (COR) no later than one (1) business day after conclusion of the kick-off.

Performance Standards and Acceptable Quality Levels

2.1 Performance Standard (PS1) – Tasks will be completed by the required completion date.

Acceptable Quality Level (AQL 1) – 95 % of tasks will be completed by the required completion date. The remaining 5% shall be completed no later than 1 calendar day after their due date.

3 Constraints

3.1 Security requirements. The COR shall provide a Visit Access Request or Visit Request (VAR) via the Joint Clearance Access Verification System (JCAVS) in the Joint Personnel Adjudication

System (JPAS) to the DoDEA Security Management Division, prior to performance of any work on a DoDEA contract. The Contractor will complete and return the Mark Center Pre-Registration

Form (Exhibit 1 on pg. 7) to the COR seven (7) business days prior to start of contract performance to ensure the appropriate information is provided to security. The contractor shall coordinate submission of a parking request with the DoDEA COR no later than 72 days prior to on-site arrival. The Contractor shall complete and return the Mark Center Visitor Parking Pass

(Exhibit 2 on pg. 8) to the COR to ensure the appropriate information is provided in the parking request.

3.1.1 Security Classification Specification. No security clearance is required.

3.1.2 Personal Identity Verification (PIV) Cards. Each contract employee must be able to obtain & maintain a Common Access Card (CAC), token card, or other security credentials required to perform on this contract. All PIV card requests shall be routed thru the DoDEA COR, who will coordinate with the Security Management Division for all

PIV card requests. The Contractor is responsible for absences of contract employees due to expired PIV cards or credentials.

3.1.3 All PIV cards, credentials, or badges issued by or thru DoDEA shall be returned to the

DoDEA COR or the Security Management Division, upon termination or completion of the contract or whenever a contract employee ceases working on the contract, whichever comes first.

3.1.4 Contractor shall ensure that all contract employees comply with DoDEA security access control policies and instructions.

3.1.5 The contractor and its employees must comply with DoDEA security program policies and procedures at all times while working under this contract.

3.1.6 All contract employees shall be required to receive security briefings and sign non-disclosure and computer, internet access agreements, and new user forms no later than five (5) days prior to start of performance.

3.2 Operating Hours, Government Closures, and Worksite

3.2.1 Hours: The Contractor shall provide services between the hours of 8:00 AM to 4:30 PM, Monday thru Friday (less Federal holidays). Alternate hours may be required to support the contracting offices in Europe and the Pacific and end of year support.

3.2.2 Holidays: Unless required under the terms of the contract or authorized by the

Contracting Officer (KO), the Contractor shall not work at any Government facility, nor should any deliveries under this contract be made to any Government facility, on any of the following holidays:

New Year's Day Labor Day

Martin Luther King Jr.'s Birthday Columbus Day

President's Day Veteran's Day

Memorial Day Thanksgiving

Independence Day Christmas Day

3.2.3 Performance is primarily expected to take place at the following location:

DoDEA HQ, Procurement Division

4800 Mark Center Drive, 5th Floor

Alexandria, Virginia 22350

4 Government-Furnished Resources

4.1 Facilities, Services, and Supplies. Work shall be performed at the Mark Center in Alexandria, Virginia. Basic facilities such as work space and its associated operating requirements (i.e., phones, desks, utilities, computer with peripherals, printer, scanner, copy machine, internet connectivity, and consumable and general purpose office supplies) will be provided in support of

Objective 1 while working at the Government facility.

4.2 Data/ Information. The Government will provide all information, material, and forms unique to the Government agency for supporting each Task. All Government unique information related to this requirement, which is necessary for Contractor performance, will be made available to the

Contractor. The COR will be the point of contact for identification of any required information to be supplied by the Government.

5 Contract Deliverables

DELIVERABLES SCHEDULE

DELIVERABLE FORMAT NO. OF COPIES PWS

REF.

FREQUENCY

Kick Off Meeting/

Meeting Minutes

Word & Email 1 – Issue to

COR, CS, & KO

2.1

Task 2

5 business days after contract award

6 Acronyms and Definitions

6.1 Definitions

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

TECHNICAL TASK MONITOR (TTM). The Government will assign TTMs for functional areas. TTM will assist the COR in monitoring the contract and reviewing deliverables. The TTM will also be the point of contact for Contractor inquiries and provide guidance, assistance and act as the liaison between the Contractor and the COR as necessary. The TTM will report to the

COR.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. This requires a seamless and uninterrupted service staffed 24 hours a day, seven days a week, 365 days a year.

6.2 Acronyms

Acronym Definition

AQL Acceptable Quality Level

CAC Common Access Card

COR Contracting Officer's Representative

CS Contract Specialist

DoD Department of Defense

DODEA Department of Defense Education Activity

DoDI Department of Defense Instruction

FAR Federal Acquisition Regulation

FFP Firm Fixed Price

HQ Human Resources

HR Headquarters

IA Information Assurance

IAW In Accordance With

IT Information Technology

JCAVS Joint Clearance Access Verification

System

Acronym Definition

JPAS Joint Personnel Adjudication System

KO Contracting Officer

OPSEC Operations Security

PD2 Procurement Desktop-Defense

PFPA Pentagon Force Protection Agency

PIV Personal Identity Verification

POC Point of Contact

PRS Performance Requirement Summary

PSP Personnel Security Program

PSP Performance Standard

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

SPS Standard Procurement System

TTM Technical Task Monitor

VAR Visit Access Request

7 Performance Requirement Summary (PRS)

7.1 Performance Requirement Summary (PRS)

Performance

Objective

Performance

Standard

AQL Inspection Method

Functional Support

Tasks

PWS 2.1

All tasks completed within the required timeline.

95 % of tasks will be completed by the required completion date. The remaining 5% shall be completed no later than one

(1) calendar day after their due.

Periodic Surveillance through observation.

7.2 Quality Assurance Surveillance Plan (QASP).

The Government will utilize a QASP to monitor the contractor’s performance on the contract.

The QASP is a living document and can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at the Government’s discretion.

Exhibit 1

Mark Center Visitor Pre-Registration: As early as possible prior the start of period of performance, submit an encrypted email with the following information to the Contracting Officer: Standard visits are

1-5 days; however, the system will accept up to 6 month authorization for each distinct visitor.

First Name: __________________________

Last Name: __________________________

Date of Birth: __________________________

SSN:

(If country of citizenship is U.S.)

Birthplace: __________________________

Gender __________________________

Passport Number:

(if available)

Visa Number

(if available)

Special Accommodations Requested: __________________________

(Note 1) If email notification has not been received within 24 hours, please contact the Pentagon Access Control Branch (PFPA) helpdesk at

703-692-2900. If your visit status is showing as “Pending

Approval”, contact the Badging Office at 703-695-2266

(Note 2) If visitor is denied access, the individual can appeal the decision within 3 business days of receipt of the denial by contacting the

PFPA at 703-697-9327.

(Note 3) If the pre-registration is unsuccessful, access may be gained as a walk-in visitor for non-foreign visitors; however anticipate lengthy wait times. Appropriate government identification and favorable background check is required prior to entrance.

(Note 4) Visitor must be escorted while at the Mark Center.

Exhibit 2

Visitor’s Parking Pass: 72 hours prior the start of period of performance, submit an email with the following information to the Contracting Officer:

Location : Pentagon or Mark Center Mark Center

Visitor/ Driver’s First and Last Name: __________________________

Visitor/ Driver’s License Plate Number: __________________________

State of License Place Registration: _________

Make, Model, and Color of Vehicle: __________________________

Arrival Date & Arrive Time _________ / _________

First and Last Name of Person Visiting: __________________________

Grade of Person Visiting: _________

Organization of Person Visiting: __________________________

Room Number and Phone Number of Person

Visiting:

PMP Enrolled (Yes or No): _________

(PMP enrollment is used to access gates and entrances at the Mark Center)

Is this a visitor or employee? _________

Is this a Rental Vehicle? Yes or No: _________