AMD0003_-_HC108419R0013.docx

HC108419R0013

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

TECHNICAL TERMS

Department of Defense (DoD) Joint Enterprise License Agreement (JELA) II Cisco Smart Net Total Care Terms and Conditions

1. Contract Title:

Joint Enterprise License Agreement (JELA) II for Department of Defense (DoD) Cisco Smart Net Total Care (Smart Net) and Support Agreement for Cisco products.

2. Scope:

The DOD has a requirement for brand name Cisco Smart Net Total Care maintenance and support for Cisco products. The scope of this requirement shall cover the entire DOD including the Office of the Secretary of Defense, DOD agencies, military departments, and the Combatant Commands. This also includes agencies that a MILDEP is the Executive Agency and/or is a Combatant Command Support Agent (CCSA) as defined by DOD Directive (Dodd) 5100.03.

3. Objective:

The purpose of this contract is to provide a consolidated DoD agreement that promotes contracting efficiencies, provides streamlined processes to achieve continuous (24 hours a day, 7 days a week, and 365 days a year) maintenance and support for DoD for Cisco brand name hardware and software information technology (IT) assets. The scope will include an IT asset management tool. The asset management tool will be used to record, track, and monitor products covered under this joint enterprise agreement The maintenance and support coverage of this requirement applies to Continental United States (CONUS) and Outside the Continental United States (OCONUS) sites.

4. Requirements:

The contractor shall provide Cisco Smart Net which includes but not limited to 100 percent coverage of all Cisco Equipment current and during the period of coverage:

· Break-fix support, advance replacement service, and technical support.

· Next business day hardware replacement for Cisco branded equipment

· Continuous maintenance and technical support (24 hours a day, 7 days a week, and 365 days a year) and direct access to internetwork operating system (IOS) updates and patches.

· Unlimited and direct internet, online, email, chat and telephone support to assist with resolving major/minor technical issues, troubleshoot equipment issues, and return material authorization (RMA) support.

5. Software Support Services (SWSS) (optional):

· The Contractor shall provide at the government request SWSS basic and technical support for application software inclusive of updates and upgrades for all software products.

· SWSS shall include patches, updates, upgrades, and version releases, including but not limited to, diagnostics and installation, fixes, and patches.

· SWSS is available in conjunction with the enrollment of Enterprise Smart Net. For new application software licenses purchased after this contract is awarded, the Enrollee must procure support at point of sale. SWSS under this agreement remains entitled for the base period of performance only.

6. Information Technology Asset Management Tool (ITAM):

The Contractor shall provide a web- based inventory portal to serve as a data and inventory collection portal for all of an Enrollee’s inventory. Each DOD Enrollee will have its own data base. Enrollees will have access to their web-based inventory portal or spreadsheet that incorporates all Cisco Branded equipment reflected of what the Enrollee owns.

· The ITAM shall be a secure customizable web- based information portal to serve as a user-level communications tool throughout the life of the contract to provide information about the types of support available, contract information overview, detailed instructions for accessing support, and a single access point providing useful links and consolidated information from various sources pertinent to the execution of this contract.

· The Inventory Data used to populate the portal is both government and OEM furnished. The Contractor will provide, when available, supplemental information to assist the Enrollee. Inventory status will be reviewed by the Enrollee and Contractor on a regular basis. The data contained in this repository is co-owned between the government and OEM. The government will have and maintain all rights to the Inventory Data. The OEM retains permanent rights to all data available through existing Contractor / OEM resources including but are not limited to the IT asset data base, sales orders, TAC data and RMA documentation.

7. Install Base (IB) Value:

The Install Base (IB) value will be used to establish the initial inventory baseline for a DoD Enrollee. The install base value will be based upon commercial pricing.

This is an Enterprise agreement. To participate in this agreement, excluded organization or less than 100% of that Enterprise must be mutually agreed upon and exclusions so stated in subsequent task order.

The government and contractor shall agree upon the ITAM Asset Management tool and/or spreadsheet structure, which supports accurate and effective property accountability for the Government. The DoD enrollee will provide changes and updates to inventory to the Contractor. The Contractor shall be responsible for applying changes and updates into the asset management tool/spreadsheet structure and for maintaining it throughout the life of this contract.

· Prior to executing an order, the Government and the Contractor shall complete an initial inventory reconciliation to establish a DoD Enrollee inventory with the intent of identifying the eligible hardware and software supported IB CLIN listed under this contract.

· The Contractor shall ensure a seamless onboarding process for all eligible DoD Enrollees.

· The Contractor recognizes that Enrollees may need to track assets and associate them with end users to facilitate "chargeback." Upon receipt of an Enrollee Delivery Order and as requested, Contractor will make best effort to work with the Enrollee to develop, implement, and maintain the relevant data elements and reporting capabilities to meet the Enrollee's business requirements.

· The Government reserves the right to co-term an existing SNTC maintenance hardware and software contract with this agreement. The government has the right to continue its current maintenance and support agreements outside of this contract until the current maintenance agreement period of performance expires. The Contractor shall collaborate with the Government to ensure all on-boarding requirements are fulfilled prior to executing an order under this contract.

· The Contractor shall prorate Partial Enrollments (less than the full period of performance) based on the time remaining on the current period of performance. The prorated price calculation is determined by the Full Enrollment annual price divided by 365 days, then multiplied by the number of days remaining in the current contract period of performance.

8. Sales Leakage:

All parties will make a good faith effort to ensure the awareness of this contract in their respective organizations and will take appropriate action to notify third-party vendors, participating agencies, authorized resellers, and DOD customers regarding the proper use of the contract. All parties shall encourage current and potential DOD customers, authorized resellers, and participating agency personnel to use the Cisco JELA contract for Smart Net Total Care (SNTC) maintenance and support. The awardee will ensure all sales personnel are aware of the Cisco JELA and its terms and conditions.

9. Transferability:

The Government has the right to transfer Cisco branded hardware assets covered under this agreement between agencies, and shall have the rights to transfer hardware assets to any DoD Enrollee, DoD Agency, or Government agency, or vendor. The Government will be responsible for transferring the equipment to Agencies. The Contractor shall remove all transferred equipment from the DoD Enrollee’s IB inventory record upon notification from the DoD Enrollee that the equipment was transferred to another DoD Enrollee or agency. The DoD Enrollee’s inventory and install base value shall reflect the equipment transfer at the time of asset transfer.

10. Security:

To be determined if a need is presented to the Government.

11. In Process Reviews (IPR):

The contractor shall conduct and participate in regular reviews, namely IPR for the duration of this IDIQ. Reviews shall be held at least once a year, but no more than one a quarter, as scheduled by the Government and may require local (50 mile radius of the Pentagon) travel.

Additional attendance is authorized as required by the Government and may include other DoD Agencies and related contract support personnel. The IPR review shall address the status of technical and programmatic progress, and each review shall focus on achievements since the last review to include the following: enrollment activities, unresolved issues, action items, reconciliation, and any known problems. These reviews shall take place at either the contractor provided location or a Government facility at a time determined by the Government. Meeting minutes shall be documented by the contractor and a copy provided to the Government. The meeting minutes shall accurately document all the action items and the substantive discussion points from the meeting. The contractor shall track action items identified at the IPR and shall report status to the Government.

IPRs are for the mutual benefit of the contractor and the Government. Accordingly, IPRs, including any associated labor, local travel, or other costs, shall be provided by the contractor at no additional cost to the Government. The Contractor shall agree to keep the Government’s data confidential in accordance with relevant FAR and DFARS provisions.

12. Section 508:

Section 508 Accessibility Standards do apply to this requirement. An offeror’s proposal shall confirm that the offeror is compliant with Section 508 standards. Any proposal failing to confirm the offeror’s compliance with the Section 508 Accessibility Standards, maybe eliminated from consideration for award.

The following Section 508 Accessibility Standard(s) are applicable to this acquisition. Refer to the webaddress at http://www.section508.gov/content/learn/standards/quick-reference-guide to access a template that can be used toassist you in making preliminary assessments regarding the availability of E&IT products and services and in determining whichstandards may apply.

Technical Standards X 1194.21 - Software Applications and Operating Systems X 1194.22 - Web Based Intranet and Internet Information and Applications 1194.23 - X 1194.41 - Information, Documentation and Support

Appendix A

Definitions:

Definitions of terms used within the contract are provided below.

· Act of God: Events outside human control, such as natural disaster for which no one can be held responsible. An unforeseen and uncontrollable natural force, natural event, or inevitable accident.

· Contractor: A person or a company that is awarded a contract to provide materials, labor, or service in order to perform government requirements.

· Deliverables: Products or services to be provided or delivered. Tangible or intangible documentation, reports, data collections, tools, software, and/or script to be delivered by the Contractor.

· End of Life: Last date the product can be ordered or sold.

· Enrollee: Any eligible organization defined below that executes a delivery order against a Contract Line Item Number (CLIN) during the Period of Performance.

· Enrollment: Enrollment is initiated when an eligible organization submits a delivery order under this agreement.

· Equipment: Equipment is considered to be all Cisco-branded hardware and software eligible for Smart Net Total Care coverage. Equipment ownership is determined by which organization has the Property Book accountability or if not on a Property Book, which organization has Operations and Maintenance responsibility for the equipment.

· Install Base (IB): The number of cisco-brand name hardware and software products that is owned and sustained by the Government.

· Install Base (IB) value: The sum (in dollars based on commercial price) of the Cisco-brand name hardware and software product data set owned by an Enrollee.

· Inventory: A complete itemized list of assets.

· Last Date of Support (LDoS): Last possible date to receive applicable service and support for a product.

· Maintenance: Repair and operation of hardware and software when it becomes broken or placed in an out of order service condition.

· Non-Serialized Equipment: Products without a serial number or a unique identifier number.

· Original Equipment Manufacturer (OEM): a company that supplies equipment to other companies to resell or incorporate into another product using the reseller’s brand name.

· Parent/Child Relationship: Defines the product (equipment and components) structure with a summary of reporting relationships within the product. It shows the product structure flow of components within the equipment. Relationship among the product can appear multiple times or only once.

· Serialized Equipment: Products with a unique identifier number in a sequence that identifies the equipment.

· Serial Number: A unique identifying number or group of numbers and letters assigned to an individual piece of hardware or software.

· Transfer of Ownership: The ownership of property is transferred from one DoD to another DoD Enrollee, Military Department (MILDEP), and/or Military Service.

· Using Unit: The DoD unit that accounts for, manages, maintains, and utilizes Government equipment.

· Vendor: A person or company that provides goods or services to the government.

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