HC1028-14-R-00019-0001-_final.doc

HC1028-14-R-0019

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

AMD 0001 CONTINUATION PAGE

a.The purpose of this amendment is to updated the performance work statement with additional security language; various updates to the addendum to FAR 52.212-1, Instructions to offerors; expand on the evaluation of labor rates in section 1.4 of FAR 52.212-2, Evaluation---Commercial items; update Appendix B; update attachment 1; attach appendix D, product list; and to release the responses to questions.

b. Section 12 of the PWS is updated with additional security language. All changes have been highlighted in yellow for offeror reference.

c. The addendum to FAR Clause 52.212-1 is updated to incorporate revised proposal submission instructions and to correct the table reference in section 2.6. All changes made to this addendum have been highlighted in yellow for offeror reference.

d. Section 1.4 of FAR clause 52.212-2 is updated with additional information regarding the evaluation of labor rates. All changes have been highlighted in yellow for offeror reference.

e. Appendix B is updated with additional specifications. This updated version of appendix B is provided and hereby attached to this RFP.

f. Attachment 1 is updated to request separate labor rates for both CONUS and OCONUS work for all labor categories. The amended attachment is provided and hereby attached to this RFP.

g. Appendix D, product list, is provided and hereby attached to this RFP.

h. Offeror questions and government responses are released for offeror reference.

i. All other terms and conditions of this RFP remain unchanged.

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

1.

Contracting Officer Representative (COR):

Primary and Alternate COR information will be provided at time of contract award.

a. Primary COR:

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

2.

Contract Title:

GLOBAL INTERIOR OUTFITTING AND TRANSITION (IO&T)

3.

Background:

Defense Information Systems Agency (DISA) is seeking a contractor capable of providing furniture, fixtures, and equipment (FF&E) along with related services for various worldwide actions and locations. The intent is to award an Indefinite Delivery/Indefinite Quantity (IDIQ) contract that will be available to all DISA organizations and field sites globally. Delivery/task orders will be processed directly and rapidly. This contract would support outfitting DISA’s facilities with FF&E and related services. Related services include such things as delivery and installation, interior design, project management, FF&E maintenance, asset management, warranty management, helpdesk, transition planning, relocation planning, warehousing, reconfigurations and moves. DISA is headquartered at Ft. George G. Meade, Maryland in a building which contains 1.1 million square feet of total office space. There are approximately 53 additional DISA field locations throughout the continental United States (CONUS) and overseas CONUS (OCONUS), which are supported by approximately 4,000 employees totaling approximately 4.3 million square feet. This effort will support all DISA facilities globally.

As a result of the 2005 Base Realignment and Closure Commission (BRAC) recommendation, DISA purchased private office case goods, open plan workstations and general furnishings for a new headquarters facility at Ft. Meade. Upon furnishing the Headquarters facility at Fort Meade, standards for space allocation and FF&E were planned to be rolled out to all the DISA worldwide sites. The purpose of this contract is to begin to standardize FF&E and supporting services throughout DISA. Contracted services will also facilitate the acquisition of FF&E and related services using an IDIQ contract. Beyond the case goods and systems furniture, support space furniture such as the following will be required:

· Storage/filing units

· Conference room furniture

· Computer workstations for the lab

· High-density filing

· Fitness and wellness center furnishings

· Command center workstations and furniture

· Mail room furniture

· Cafeteria furnishings

· Ancillary furniture: lounge, break room, training

· Seating

· Collaborative furniture

· Artwork

In addition, the following related support services are required:

· Help desk call center operators

· Help desk technicians

· Interior design

· Project management

· Furniture delivery and installations

· Reconfigurations, moves and tear-down

· Transfer of product between facilities

· Inventory and asset management of DISA and contractor provided offsite storage facility

· Temporary new product storage

· Global logistics capabilities and associated asset management services

· Transition and relocation planning

· Space management

· Warranty management

· Close-out and post-occupancy evaluations

4.

Objectives:

The purpose of this contract is to consolidate DISA’s acquisition of FF&E and related services into one contract. This contract shall:

· Assist the Agency’s readiness posture to meet new mission requirements by streamlining and reducing the procurement cycle times to accelerate the delivery of FF&E for mission critical capabilities.

· Reduce the Agency’s operational costs by reducing the number of contract actions for FF&E and transition; provide a modern, efficient, and high quality work environment for DISA's diverse workforce.

· Support the consolidation of DISA's dispersed sites to realize cost and operational efficiencies.

· Increase economies of scale as greater quantity discounts can be achieved with a larger contract.

· Allow the Agency to establish an interior design guideline and standardize the FF&E across the Agency.

· Provide on-going support for existing FF&E at all DISA sites to include a “Warranty Management Program” which ensures that products under warranty are treated as such and in a timely fashion.

· Provide real time asset management to better utilize existing resources and provide cost analysis for reuse or procurement actions.

· Allows DISA to use a comprehensive standard approach for the acquisition of FF&E and related services.

5.

Scope:

FF&E refers to a wide assortment of products that include movable furniture, fixtures, and/or other equipment that have no permanent connection to the structure of a building or its utilities. Examples of the movable FF&E for DISA’s facilities include movable artwork, standard room furnishings, systems furniture, freestanding furniture, area/accent rugs, appliances, accessories and other miscellaneous items to support facility functions. These items depreciate substantially and must be updated/repurchased frequently. In addition, the contract will include services typically related with the outfitting of FF&E. Examples of items and/or services that are to be provided under this contract are as follows:

Cots

Sofas

Lounge chairs

End tables

Sofa tables

Curio cabinets

Systems furniture

Case goods (desks, credenzas, returns)

Seating

Files

Safes

Ergonomic accessories

Conference tables

Lecterns

Training room tables

Information Technology credenzas (with racks inside)

Sofas

Lockers

Specialty lockers (cell phone, ipad, laptop)

Display cabinets

High density files

Coat racks

Coat trees

Tack boards

White boards (attached and freestanding)

Video screens

Notice boards

Proprietary reception desks, worktops

Tables

Umbrellas

Chairs

Sculptures

Clocks

Mirrors

Information display boards

Silk plants

Trash cans

Recycle containers

Drapery

Shower doors or shower curtains

Toilet paper dispensers

Soap dispensers

Television mounts

Hand sanitizing dispensers

Fire extinguishers

Lamps

World clocks

Emergency/egress signs

Security, safety and other informational signs

Accessibility signs

Emergency lighting

Related services

Delivery and installation

Interior design

Project management

Asset management

Warranty management

Transition planning

Refurbishment

Specialized upholstery cleaning

Space management

Warehouse management

Inventory management

Relocation planning

Transportation services

Help desk services (technicians and call center)

Relocation/transition services

The contractor shall have extensive experience with the installation, reconfiguration, service, and tear down of the following furniture brands which are currently installed at DISA facilities:

· AIS

· Allsteel

· Arcadia

· Blickman

· Cabot Wren

· CB2

· Creative Signage

· DIRTT

· Displays2Go

· Egan Visual

· Equipto

· ErgoGenesis

· Evans

· FireKing

· Fixtures

· Global Total Office

· Gunlocke

· Hamilton Sorter

· Haworth

· Herman Miller

· HON

· HumanScale

· Inscape

· Jorgenson Lockers

· KIMBAL

· Knoll

· Krug

· Landscape Form

· Magnusson

· Make-Be-Leaves

· Mayline

· Midmark

· National

· Nessen Lighting

· NOA Medical

· Nucraft

· Paoli

· PeopleSign

· PeterPepper

· Plymold

· Poly-Wood

· RAO Artwork

· Rubbermaid

· Safco

· Spacepro

· Steelcase

· Teknion

· UNICOR

· Workrite Ergonomics

· Wrightline

5.1 Personnel: “Contractor personnel” applies to all contractor employees, subcontractor employees, or any other person(s) acting for or on behalf of the prime contractor to perform work on this contract.

5.1.1 Contractor Personnel: The contractor shall be able to identify codes, standards, directives, and criteria governing and related to FF&E. The contractor shall remain abreast of any changes in codes which impact work under this contract and will notify the Contracting Officer (KO) and COR when modifications may be needed to ensure that, upon the completion of a delivery/task order, the facility is fully code compliant.

5.1.1.1 Abilities: The contractor shall provide personnel who have a background in project management and who are proficient with basic office automation software packages such as MS Word, Excel, Project, PowerPoint, and AutoCAD/Revit.

5.1.2 Contractor Key Personnel Replacement: The contractor shall notify the Government of any key personnel changes (see definitions of key personnel roles under section 5.1.5 below). For temporary and/or permanent replacement of key personnel, the contractor shall provide a resume for each individual to the KO. Resumes shall be provided at least two weeks in advance (or as mutually agreed upon) prior to making any key personnel changes. The Government reserves the right to disapprove any changes that are not in the best interest of the Government. Any replacement personnel shall have equal or better qualifications than the individual being replaced.

5.1.3 Conduct of Personnel: The KO may require the contractor to remove from the job site any personnel working under this contract for reasons of misconduct, security violations, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor personnel shall be subject to dismissal from the premises upon determination by the KO that such action is in the best interest of the Government. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this contract.

5.1.3.1 Appearance: Contractor personnel shall present a neat professional appearance. DISA is a professional work environment and those working within the facility should maintain an appearance that promotes professionalism. Contractor personnel shall be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or be wearing appropriate badges which contain the company name and employee name. The contractor is responsible for providing clothing and/or badges.

5.1.4 Training: The contractor shall ensure contractor personnel are trained/certified/licensed to accomplish the requirements of this contract. This training does not relieve the contractor from ensuring that contractor personnel are qualified to perform their assigned tasks when they begin work under this contact. The contractor shall maintain records of all scheduled and completed training/certifications.

5.1.5 Personnel Qualifications: Prior to personnel beginning work under the terms of this contract, the contractor will ensure that personnel have the required qualifications and, if applicable, have the required current and valid professional certifications. Key personnel may fulfill more than one position; the principal manager and the program manager may be dual-hated. The following key personnel must be identified and appointed to this contract:

Project Director / Project Executive / Program Manager

Responsible for overall contract performance. Strategic leadership and oversight.

Ensures that resources are available and tasks are well staffed, trained, and equipped. Provides technical leadership and frequently serves as the final authority in the field of specialty. Recommends reviews, and approves policies and procedures for project or team application. May serve as an advisor on projects and programs. Serves as official company representative to clients.

Education/Experience Requirements:

Bachelor’s degree or higher in an engineering, architecture, construction management, or business related field and 15 or more years of relevant experience

Project Manager

Primary point of contact for the government. Responsible for project management functions and meetings in support of the project team and the project objectives. Provides progress reports, briefings and meetings. Directs activities with responsibility for customer satisfaction, enforcement of corporate policies, employee behavior and performance, schedule adherence, quality assurance, warranty/inventory management, and quality control.

Responsible for quality assurance and control with clients. Provides overall supervision and responsibility for all aspects of project management; oversees the work of project managers and their project teams. Directs, supervises, and governs corporate projects.

Is knowledgeable with a variety of the fields’ concepts, practices, and procedures and relies on extensive experience and judgment to plan and accomplish goals. Prepares resource estimates and complies with overall schedule and budget limitations.

Bachelor’s degree or PMP certification and 8 or more years of relevant experience

Relocation Manager

Coordinate, plan, and manage services required for reorganization/expansion of existing facilities. Maintain project documentation, coordinate schedules, and provide on-site supervision of large moves.

Bachelor’s degree with 2-3 years of relevant experience or 8 or more years relevant experience

Interior Designer

Responsible for developing FF&E solutions for planning, architectural and interior designs. Provides office layouts in compliance with applicable codes and safety regulations.

Licensed Interior Designer or Architect with 10 or more years of relevant experience

Lead Installer

Installation, assembly and disassembly, and relocation services to support a variety of systems and modular furniture, shelving, and casework as noted in the specifications of the contract.

Associate’s Degree or Certified Installer with 2-3 years of relevant experience

5.1.6 Contractor Abilities: The contractor shall provide personnel who have a background in project management and who are proficient with basic office automation software packages such as MS Word, Excel, Project, PowerPoint, and AutoCAD/Revit.

· Contractor shall have certified installers in the major furniture lines and demountables noted in this contract. The contractor shall ensure installer certifications are kept current and intact at all times.

5.1.7 Contractor Travel: Travel may be required under this requirement. All travel will be authorized by the DITCO Contracting Officer (KO) and the COR, in writing, prior to performance and will be paid in accordance with FAR 31.205-46 and the Joint Federal Travel Regulations. All travel invoices will be provided to the COR for review/certification prior to submission for payment.

6.

Description of Products/Services:

6.0 Overview:

· Task 1 – Furniture, Fixtures, and Equipment Procurement

Subtasks:

Group 1: Systems furniture, teaming areas, and files

Group 2: Case goods and conference rooms

Group 3: Seating

Group 4: Storage

Group 5: Ancillary furniture

Group 6: High density filing

Group 7: Wellness furniture

Group 8: Information technology lab

Group 9: Mail room

Group 10: Accessories and artwork

Group 11: Packaged offices, workstations, conference rooms, and common spaces

Group 12: Demountable walls

Group 13: Signage

· Task 2 – Comprehensive project management services

· Task 3 – Comprehensive interior design services

· Task 4 – Help desk technician services

· Task 5 – Call center management and execution

· Task 6 – Delivery/installation

· Task 7 – Transition planning and relocation services

· Task 8 – Warehouse management

· Task 9 – Warranty management

· Task 10 – Asset and inventory management

6.1 Descriptions:

6.1.1 Task 1: Furniture, Fixtures, and Equipment Procurement: Provide comprehensive procurement services for all identified FF&E. Specific task(s) and processes associated with this type of work will be identified and quantified in each individual delivery/task order.

Deliverables:

Furniture, fixtures and equipment

6.1.2 Task 2: Comprehensive Project Management Services: Provide all comprehensive project management services integral to the execution of tasks ensuring effective, efficient, and timely completion of contracted services. Any additional and specific task(s) associated with this type of work will be identified and quantified in each individual delivery/task order. Create an overarching contract management plan and approach for the contract and related services. This plan should include all master schedules, the quality control plan, and the communications plan. A global inventory and warranty management plan will be required; this plan shall be updated within 30 days of every FF&E delivery. Provide a point of contact for government and relevant core personnel responsible for the tasks requested in this solicitation.

Deliverables:

Contract (delivery/task order) management plan and approach

Master schedules

Quality control plan

Communications plan

Global inventory and warranty management plan

6.1.3 Task 3: Comprehensive Interior Design Services: Provide and coordinate comprehensive interior design (CID) services or coordination of CID services in compliance with Unified Facilities Criteria 3-120-10 Interior Design. Proposed FF&E must complement any interior package standards and/or existing interior design and architecture of the facilities. The contractor will be required to design new layouts and evaluate program needs for approval by the government. In addition, the contractor will be responsible for reusing or reconfiguring existing FF&E when appropriate and cost effective, as well as, uninstall, pack, transport, and reinstall existing FF&E in the facilities. Specific task(s) associated with this type of work will be identified and quantified in each individual delivery/task order.

Deliverables:

Interior design layouts

Product utilization/reutilization plan

6.1.4 Task 4: Tier 1 Help Desk Support: The Contractor shall provide Tier 1 level Help Desk (HD) support for existing and future FF&E maintenance Monday through Friday from 8am-4pm EST. HD Tier 1 staff will provide initial assessment of requests, classifying the request as a new project, repair, replacement, or potential warranty claim. HD Tier 1 staff should respond to all received web application notifications, calls, voicemails, and emails (within the next business day) referencing the auto generated ticket number from the call center or creating a new ticket number within the database (listed under task 5). The contractor will access the ticketing system via government furnished laptops as noted in Section 13 and abide by the security clearance requirements noted in section 12 of this PWS. The contractor will create HD tickets for each interaction received based on procedures to be established as kickoff. For example, typical tickets maybe include on-site assessment of request, determining request is out of scope and routing to appropriate division, or preparing ticket for field repair. The contractor will escalate any request that it is not able to resolve at the HD staff level to the government COTR for direction. The contractor shall notify the government and the customer with a time and date in which the work requested will be completed. The contractor shall perform quality assurance on all requests received and ensure end-user satisfaction following a request. The contractor shall document all known issues, basic troubleshooting steps in the form of a work instruction, and update the DISA provided Knowledge Base within the ticketing system.

Help desk tickets (signed by end users)

Meetings with government to review progress on call center log requests

Customer satisfaction reports

6.1.5 Task 5: Utilizing a government provided global Tier 1 call center and ticketing database system, contractor will be responsible for managing call center tickets and translating to HD tickets as stated under task 4. The government Tier 1 call center support includes, but is not limited to, the following interactions: receiving calls, emails, and/or chats from the existing FF&E locations as listed in Appendix A and auto-generating email responses with ticket numbers sent to the end user. The contractor will have remote access to the Service Support Environment (SSE) platform for the database with the ability to generate new tickets, edit existing auto generated tickets, and administrative rights to the FF&E database. This database system will be accessed through government furnished laptops. Note security clearances as explained in section 12 are required to work on government furnished laptops. See section 13 for further information on Government Furnished Equipment (GFE). The call center will receive calls or voicemails and emails at all times.

Call center reports, status, and corrective action 6.1.6 Task 6: Delivery/Installation: Provide for the delivery, installation, reconfiguration, and assembly of existing and purchased FF&E for all DISA locations worldwide. See Appendix A for list of current DISA locations. Contractor shall provide all management, materials, tools, supervision, labor, and equipment to support the installation and testing of all purchased/reutilized equipment and/or systems prior to installation and/or after the equipment is installed. All equipment and installation shall be in accordance with the equipment manufacturer's recommendations. Additionally, the contractor is to provide for equipment operation and maintenance training for the organization’s staff. The contractor will act as a consultant to the client in establishing equipment maintenance agreements as needed and identified in the individual delivery/task order(s). Specific task(s) and processes associated with this type of work will be identified and quantified in each individual delivery/task order.

Deliverables:

Bi-monthly schedule of delivered/received items 6.1.7 Task 7: Transition Planning and Relocation Services: Provide transition planning and relocation services for the reorganization of existing facilities and/or the opening of new facilities. Services should include all necessary actions to ensure efficient and effective transition of functions to new locations. The services will include the development of work and relocation plans and schedules. Verification of critical field dimensions prior to installation and coordination of relocation plans and schedules with other professional, crafts, and trades persons will be required, as well as, the moving and installation of existing or new FF&E. Services shall be provided and completed with maximum cost efficiency and minimum disruption of operations. Specific task(s) associated with this type of work will be identified and quantified in each individual delivery/task order.

Transition and relocation plans, management and schedules

Transport staff and services 6.1.8 Task 8: Warehouse Management: Provide temporary and long term warehouse management, including all necessary receiving, inventorying, storing, and all transportation and logistical services as required to facilitate all IO&T services under this IDIQ contract and individual delivery/task orders. Government will provide 4,400 square feet of warehouse space and two desk locations at DISA headquarters off-site warehouse location for contractor use. Additional warehouse space to support global coverage will be provided by the contractor. Specific task(s) and processes associated with this type of work may be identified and quantified in each individual delivery/task order.

Warehouse plan with locations of FF&E and life safety as required by local codes 6.1.9 Task 9: Warranty Management: Provide inventory of all warranty eligible items. Contractor will be responsible for the management of existing FF&E warranties as well as new furniture purchases under this contract. Submit and manage all warranty claims on behalf of the government with the appropriate manufacturer. Provide status and schedule to government on all pending claims, repairs, and replacements. Warranty items will be identified through the call center log or by the COR assigned to the contract.

Warranty management plan

6.1.10 Task 10: Asset and Inventory Management: Provide a comprehensive inventory plan of all items kept in the warehouse including condition and eligibility/status of warranty claim if damaged. Coordinate with DISA and Defense Reutilization and Marketing Office (DRMO) for the removal of any items identified by the contractor and approved for removal by the government. Contractor will work with the Government to prepare and provide all associated DRMO paperwork. Inventory plan shall be provided in excel format to the government for use in reviewing new FF&E proposals. Contractor to reference inventory when fulfilling new FF&E request(s) and provide solutions that prioritize the re-use or incorporation of inventory product(s). Cost effective/efficient inventory review and analysis shall encompass global inventories.

Deliverables:

Inventory and asset process and plan Detailed inventory spreadsheet 7.

Performance Standards and Requirements

The following chart outlines the acceptable quality levels and expectation of the overall contract. It should be noted that not every task requires a performance metric standard; performance metrics standards will be specified at the individual delivery/ task order level. In addition, the performance specifications for all commodities as noted in the scope section of this PWS are attached as Appendix B to this document.

Routine inspection of deliverable products.

Provide immediate automated email acknowledgement and detailed response with ticket creation. 98% Within 24 Hours The Contractor is expected to minimize the number of abandoned Service Desk calls originating from customers. 4% or Lower

The Contractor is expected to correctly and completely enter requests into the tracking system, and follow proper phone etiquette, being polite and courteous.

Provide 95% accuracy in ticket entry and classification in a random sampling of tickets and call recordings (at least 10 daily).

Security: Personnel supporting this contract shall have the required IA training and certification as directed in DoD Directive 8570.1- 100% compliance with certification requirements.

Government review of help desk log and contractor resolution reports.

Periodic Inspection

System Reporting

Random surveillance of recorded phone calls and, emails, and entered tickets. Using quality assurance score cards.

100% Inspection

Help desk tickets are signed by end user.

Help desk tickets are signed by end user. Random inspection of work by DISA COR.

Warranty Management

8. Incentives:

Positive Incentives: As a result of DISA’s mission to support the warfighter, FF&E requirements can be requested with emergency or expedited timeframes. Since this is not the normal operation of the facility, the Government will provide an incentive on delivery/task orders requesting expedited delivery/installation of commodities. The standard request for new furniture is installation 30 days after furniture manufacturer lead times, typically 2-4 weeks. The expedited timeframe would reduce the installation to 10 business days. When the contractor meets the expedited timeframe for delivery for the requested, a monetary incentive of 3% of the requested commodities will be awarded. The incentive will be calculated based on the total cost of the products being ordered under the identified delivery/ task order; the cost of the associated services for installation/ delivery/ etc. will not be included in the calculation of the 3 percent incentive.

Negative Incentives: A negative incentive may be applicable based on the contractor’s performance. If the government receives, in writing, four complaints on the quality of service received by DISA employees during the help desk tasks or other work conducted on site, then the contractor will be responsible for additional reporting, and written corrective action response. If challenges continue, the government will request, in writing, the steps and actions the offeror will take to correct the problem(s), will increase surveillance of offeror’s performance, and will re-consider the exercise of future option years. On delivery/task orders requiring expedited delivery, a monetary incentive of 3 percent will be paid to the government when the contractor is unable to meet the required delivery timeframes. The incentive cost will be calculated based on the total cost of the products being ordered under the identified delivery/ task order; the cost of the associated services for installation/ delivery/ etc. will not be included in the calculation of the 3 percent incentive.

9. Place of Performance:

Locations will be limited to DISA owned, leased and/or managed properties. Each delivery/task order will list the location of work to be performed. A current list of locations is included as Appendix A of this document.

10. Period of Performance:

Base Year:

1 Dec 2014 – 30 Nov 2015

Option Year 1:

1 Dec 2015 – 30 Nov 2016

Option Year 2:

1 Dec 2016 – 30 Nov 2017

Option Year 3:

1 Dec 2017 – 30 Nov 2018

Option Year 4:

1 Dec 2018 – 30 Nov 2019

As directed by the COR, the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR.

· Delivery/task order 1: at time of contract award

· Additional delivery/task orders: as required after award

10.1 Certification of Compliance: Contractors shall certify that the products and services offered comply with all technical requirements and performance specifications.

11. Delivery Schedule:

11.1 Delivery/task order Delivery Schedule: The contractor is to complete all work and services within the period of time specified in the individual delivery/task orders to be issued.

11.2 Government Submission Reviews: The time required by the government to review submissions made by the contractor under this contract will vary by delivery/task order. The government will make every effort to accomplish review in as little time as practicable. Any required proposal clarifications are outside the maximum anticipated review periods.

11.3 General: As this planning and execution effort will require the coordination with multiple personnel, agencies, and companies both internal and external to the government, data must be accessible on a common information exchange platform similar to Microsoft® Office, SharePoint, etc.

11.4 Deliverables: The following table outlines the deliverables that will be expected over the life of this contract. Applicable deliverables will be identified at the individual delivery/ task order level.

DELIVERABLES

Interior Design Layouts

Product Utilization / Reutilization Plan

Status Report of all FF&E open tickets

Format: Standard Microsoft Office File Format(s)

Meetings with government to review progress on call center log requests

In Progress Report of all Customer Satisfaction Reports

Format: Standard Microsoft Office File Format(s) Monthly, on 5th workday

Status Report of all and individual categories of FF&E tickets (repairs/new requests/warranty requests/etc.) by customer base

Format: Standard Microsoft Office File Format(s) Monthly, on 5th workday

12. Security: Information to which the contractor will need access is considered classified at the SECRET level. Contractor personnel will attend meetings where classified information at the Secret level will be discussed, including discussion concerning the furnishing and outfitting classified open storage areas. Help desk tickets, when pertaining to work within a DISA facility, will require a SECRET Clearance; the contractor’s Secret facility and personnel security clearances must be demonstrated within the proposal. At a minimum, all key personnel are required to have a secret security clearance; The contractor will be responsible for providing cleared escorts for all non-cleared personnel the contractor brings into a DISA facility. Cleared individuals can escort 2-3 people. Security badges are required for all contractors and contractor employees; applications for security badges will be as directed by DISA’s security office. No contractor, employee, or representative of the Contractor will be admitted to any DISA site unless he/she furnishes satisfactory proof that he/she is a citizen of the United States or that he/she has been cleared by DISA Security. The vendor shall make no public disclosures of work being performed under this contract. Pre-approved video, still photos, and digital photos taken during the execution of this contract shall be turned over to the Government with their associated negatives and files at the completion of the project. Digital photographs shall be submitted to the Government on compact discs in Joint Photographic Experts Group (JPEG) format, and the vendor shall delete all associated files from their records.

12.1 Security Requirements:

This section shall be considered a supplement to block 13 of the Government provided DD 254, Contract

Classification Specification. The following security requirements shall apply to this effort.

References:

a. DOD 5200.2-R, DOD Personnel Security Program.

b. DISAI 240-110-36, Personnel Security.

c. DOD 5220.22-M, National Industrial Security Program Operating Manual.

d. DOD 5220.22-R, Industrial Security Regulation.

e. DISA Computing Services Directorate (CSD) Security Handbook.

f. DODM 5200.01, Information Security Program, 24 February 2012

12.2 Facility Security Clearance: The information provided through this contract is up to the Secret level. Therefore, the company must have a final Secret Facility Clearance from the Defense Security Service (DSS) Facility Clearance Branch prior to contract award IAW the DD254.

12.3 The following position requires a minimum Secret security clearance:

- Project Director

- Project Manager

- Relocation Manager

- Interior Designer

-Lead Installer

In addition, any proposed staff that will use GFE such as computers and IT devices will require a Secret security clearance. Additional cleared staff at a minimum Secret security clearance will enhance the contractors ability to execute contract delivery/task orders in a more efficient and effective manner.

12.3.1 DISA will not sponsor clearances. Key personnel identified in section 12.3 will be required to have a clearance in place by NTP or within 30 days of contract award.

12.4 Visit Authorization Letters (VAL)/Visitor Authorization Request (VAR). The contractor will forward a VAL to the COR/Task Monitor ™ at the following address for all employees within 10 business days of NTP of each contracting/delivery/task order period of performance and as new contractor employees are assigned to the contract:

Organization:

Address:

Phone Number:

E-Mail Address:

OCONUS: Work will be subject to the on-site security protocols of the installation where work is to be performed.

Any contractor performing official work for DISA and is traveling OCONUS, or are traveling to a different country to include Alaska, Puerto Rico, Guam, US Virgin Islands, and Hawaii, must abide by DoD policies, Status of Forces Agreement (SOFA) and Coordinating Committee for Multilateral Export Controls (COCOM) requirements related to Foreign Travel. The contractor will be responsible for all penalties and fines for not abiding by DISA and country travel requirements and procedures.

CONUS: The contractor facility security officer will forward VAL/VAR to the COR for all employees prior to the beginning of each delivery/task order period of performance and as new contractor employees are assigned to the contract. The VAL/VAR should be sent via email to the COR.

The VAL/VAR shall be on company letterhead or pre-fabricated form and contain the following information:

· Contract number with start and end dates (Period of Performance)

· Government task monitor name and telephone number

· Complete legal name of employee(s)

· Social Security Number (Full SSN required) of each employee

· Citizenship of the individual(s)

· Date and place of birth (state) of each employee

· Each individual’s security clearance level, date granted, adjudication facility name, e.g. Defense Industrial Security Clearance Office

· Type of Personnel Security Investigation (PSI) pending or completed e.g. Agency National Agency Check with Inquiries, Single Scope Background Investigation of each individual.

· Date of PSI closed/completed for each individual

· Each individual’s email address

· Facility clearance and commercial and Government entity code of the contractor

· Name, title, phone, fax number, and signature of cognizant official who certifies the authenticity of the individual/facility clearance data found on the VAL/VAR. The certifying official may NOT be anyone listed on the VAL/VAR.

The COR will forward the VAL/VAR to the appropriate DISA Security Manager or VAR center for review and verification. Once verified, the appropriate DISA security manager submits a request for investigative service to DISA security personnel.

Contractor personnel must comply with local security requirements for entry and exit control of personnel and property at the government facility to include installation access and delivery requirements. Contractor employees will be required to comply with all Government security regulations and requirements. Initial and periodic security training and briefings will be provided by Government security personnel. Failure to comply with security requirements can be cause for denial of access to government facilities. The contractor shall observe and comply with the security provisions in effect at the DISA facility. Identification shall be worn and displayed as required.

Security Contacts: DISA security personnel can be contacted for security related questions as follows:

For industrial security related issues:

POC will be provided at time of delivery/task order award.

12.5 Information Security and other miscellaneous requirements.

12.5.1 The contractor shall not divulge any information about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained to anyone who is not authorized to have access to such information. The contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

12.5.2 The contractor will have access to information related to classified networks, such as cable plans and ports identification, location and users. As such, all information gathered from this effort will be classified at the Secret level.

12.5.3 The contractor will be required to participate in classified meetings where particular functions of the space will be discussed, for example: space planning, systems in the space, and mission.

12.5.4 DISA retains the right to request removal of contractor personnel, regardless of prior clearance or adjudication status, whose actions while assigned to this contract clearly conflict with the interest of the Government.

12.5.5 Contractor personnel will generate or handle documents that contain For Official Use Only (FOUO) information at Government facilities. Contractor shall have access to, generate, and handle classified material only at Government facilities. All contractor deliverables shall be marked at a minimum FOUO, unless otherwise directed by the Government. The contractor shall comply with the provisions of the DOD Industrial Security Manual for handling classified material and producing deliverables. The contractor shall comply with DISA Instruction 630-230-19.

12.5.6 On-site Work: Contractor is responsible for removing all trash generated in installation or transition and disposing off-site. This includes the Telegraph road warehouse space. Product to be excessed through DRMO is to be coordinated with the government and processed in a timely manner to avoid a storage requirement on-site after installation.

13. Government-Furnished Equipment/Government-Furnished Information:

The Government will provide working space at the designated off-site location for up to two contractor personnel. The Government will provide the contractor copies of, or access to, required documents, directives, publications, and documentation pertaining to the assignment supported by a delivery/task order. The Government will provide the contractor access to all facilities required for the contractor to perform in accordance with each delivery/task order. The contractor shall be subject to all military and access rules and regulations while working on a Government installation.

14. Other Pertinent Information or Special Considerations:

a. Identification of Non-Disclosure Requirements. Contractors will be responsible for executing non-disclosure agreements due to the sensitive nature of information being provided by the Government.

b.

Packaging, Packing, and Shipping Instructions. See delivery/task order scenarios listed under performance requirement for sample scope on the expected shipping/delivery/installation and maintenance of FF&E product(s). The contractor will be responsible for knowing and following all required packaging, packing, and shipping instructions pertinent to the geographical location(s) identified in specific delivery/task orders.

c.

Inspection and Acceptance Criteria. Federal Acquisition Regulation (FAR) 52.246-2, Contractor Inspection of Supplies—Fixed Price and FAR 52.246-4, Contractor Inspection of Services—Fixed Price will outline the contractors inspection responsibilities. Supplies and Services must be accepted by the end user prior to any payments being made by the government to the contractor. All supplies and/or services shall be done in accordance with the contract and the individual delivery/task order in order to be considered acceptable.

d.

Property Accountability. The contractor shall submit the attached Electronic Product List (see below) in addition to complying with all requirements of Defense Federal Acquisition Regulation Supplement 252.211-7003. See DISA Acquisition Regulation Supplement 252.211-9000, Requirement to Submit an Electronic Product List for additional information.

15. Section 508 Accessibility Standards: The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

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1194.21 - Software Applications and Operating Systems

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1194.22 - Web Based Intranet and Internet Information and Applications

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1194.23 - Telecommunications Products

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1194.24 - Video and Multimedia Products

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1194.25 - Self-Contained, Closed Products

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1194.26 - Desktop and Portable Computers

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1194.41 - Information, Documentation and Support

The technical standards above facilitate the assurance that the maximum technical standards are provided to the contractors. Functional performance criteria are the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology products are proposed on each specific delivery/task order.

Functional Performance Criteria

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1194.31 - Functional Performance Criteria

APPENDIX A: DISA SITE LOCATIONS

APPENDIX B: FF&E SPECIFICATIONS

APPENDIX C: FURNITURE TYPICALS

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (APR 2014)

(a) The North American Industry Classification System (NAICS) code (337215) and small business size standard (500 employees) have been selected for this requirement; the Government anticipates the majority of costs associated with this requirement will be on supplies/products. The NAICS code and small business size standard for this acquisition appear in Block 10 of the solicitation cover sheet (SF 1449).