ATCH 1 - PWS.DOC

Solicitation No: HC1013-09-R-2003

Contract No: HC1013-09-D-XXXX

PERFORMANCE WORK STATEMENT

FOR

DISA TRAVEL TELECOMMUNICATIONS SERVICES

1.0

SCOPE.

1.1 This Performance Work Statement defines the requirement for a single vendor to provide temporary telecommunications services supporting the travel requirements of the Defense Information Systems Agency’s personnel. These individuals/groups are herein after referred to as the “Principle”.

1.2 Background: The Defense Information Systems Agency (DISA) provides an extensive communications network to support the activity of DISA at each “trip site.” This communications network consists of Government-owned and commercial-leased communications services and/or equipment. The network is dedicated to supporting the activities of the Principle. Typical requirements for the network include voice, data, and video communication services at various trip site locations throughout the Continental United States (CONUS). The trip site communications network remains constituted for the duration of the scheduled visit.

1.3 Communications Network: The communications network is usually established in hotel rooms, hotel meeting spaces, convention centers, military installations, or other public and/or privately owned facilities. The types and quantities of telecommunications services vary depending on trip specifics. In general, trips can be categorized as follows:

CONUS IN & OUT

Principal will visit a site for a few hours.

CONUS OVERNIGHT

Principal will visit the site and remain for one or more night(s).

Typical telecommunications services are projected to be:

CONUS IN & OUT

Less than 100 International Direct Dial (IDD) Measured Business (MB) lines

2 to 4 ISDN circuits

CONUS OVERNIGHT

Less than 140 IDD MBs per trip

4 ISDN circuits

1.3.1 In addition to the telecommunications services installed at the trip site, telecommunications services are also typically provided at the airport, at event sites, at the designated Press Office, and at other designated locations. History has shown that these sites may range in distance from one or two miles apart to over 30 miles apart.

1.3.2 A typical telecommunications services distribution is as follows:

Trip site Hub

Less than 25 IDD MBs and 2 ISDN Circuits

Arrival Airport

Less than 20 IDD MBs

Each Event Site

Less than 20 IDD MBs

Press Area

Less than 20 IDD MBs

Designated Hospital

01 IDD MBs

Security Work Area

25 IDD MBs

Aircraft Site (note 1)

03 IDD MBs

Note 1: This site may be several hundred miles from the actual Trip site Hub.

1.3.3 DISA needs to take advantage of technology advances and will begin migrating their communications network to a Multi Protocol Label Switching (MPLS) capability. The telecommunications service requirement will encompass end-to-end MPLS service from all DISA deployed sites back to DISA fixed infrastructure.

1.4 Trip Site Management: DISA Communications Officers will be assigned to each trip site and will be collectively known as Trip Leads. The Trip Lead is the Task Manager (TM) on site and has the responsibility to ensure an appropriate telecommunications infrastructure is ordered and in place to support the visit. Each site within a trip site (i.e. airport or event site) will have a government Site Officer assigned with specific responsibilities for communications support at his/her assigned site. The Site Officer reports to the Trip Lead.

2.0

APPLICABLE PUBLICATIONS:

(DISA) Circular 310-130-1

3.0

REQUIREMENTS:

3.1 General: The vendor shall provide communications services required for support of a temporary trip site at various locations throughout the CONUS. The vendor shall establish, integrate, test, troubleshoot, operate, coordinate repairs, modify, move, remove, and disconnect, any and all travel related telecommunications requirements as outlined herein. These services will be required in support of regularly scheduled and short-notice travel requirements within the CONUS. The vendor must be prepared to support an average of twenty (20) trip sites simultaneously at various locations across the CONUS.

3.1.1 The vendor shall provide a technical representative on the ground for every trip. This individual will be responsible for ensuring the services are installed as required by the DISA Trip Lead on site. This person may be an employee of the vendor or a sub-contracted person such as a local exchange installer.

3.1.2 The vendor shall provide a cadre of experienced personnel that will manage all activities involved in the acquisition, installation, activation and deactivation of temporary communications lines at each trip site.

3.1.3 The vendor shall negotiate with each trip site hotel, motel, airport, fire station, field house, restaurant, and hospital owner/manager and officials at other site venues to obtain the authority for the installation of temporary circuits on their premises.

3.1.4 The vendor shall not exercise a virtual response as the means to satisfy the provisions of this contract. Virtual response may only be exercised on a case by case basis during a national /natural disaster or extenuating circumstances during periods of limited transportation or to support abbreviated communications requirements.

3.2 The vendor shall be responsible for the timely installation, activation, maintenance and deactivation of each temporary voice, data, MPLS, and ISDN service at the direction of the Trip Lead. The vendor shall coordinate all actions necessary with any/all vendors, contractors, facilities, and managers to provide the needed telecommunications services at the termination points defined by the DISA Trip Lead.

3.2.1 The vendor shall provide all support necessary to terminate the required service in the location(s) identified in the Delivery Order or as directed by the Trip Lead. Telecommunications services ordered will typically be terminated on standard telecommunications connection devices such as (though not necessarily limited to) RJ-11/RJ-45/66 blocks, and/or Amphenol Connectors. DISA is responsible for extension of services beyond the vendor provided terminal connection device.

3.2.2 The vendor shall install and activate communications services within the hub hotel 24-hours after the team arrives. The Contracting Officer is the only individual who may authorize alterations of the original order that are requested by the Trip Lead.

3.2.3 The vendor shall install, test, and activate identified telephone services to trip site and designated remote sites within 24-hours after receipt of orders from the Trip Lead.

3.2.4 The vendor shall explore alternate means of obtaining telecommunications and internet access to expedite availability of temporary trip site services.

3.3 Voice Lines: The vendor shall provision all voice lines with local, long distance, and international dialing capability.

3.3.1 Technical Parameters - All circuits shall be considered temporary. All voice lines shall have 900 and 976 service blocked and shall be numbers that have been unassigned for at least twelve (12) months. Ten percent of the telephone numbers assigned shall have been idle for at least 24 months.

3.3.2 The specific telephone numbers for these lines shall only be identified to the Trip Lead and the Contracting Officer or other personnel specifically authorized by the Contracting Officer.

3.3.3 These numbers shall not be provided to service quality control evaluators (organizations that call the new subscriber to ask about satisfaction with the installation) or to telemarketers.

3.3.4.

Telephone numbers will be tested and verified operational before released to Trip Lead.

3.4 ISDN Lines: The below table shows the parameters historically assigned to ISDN service. These parameters are subject to change on each Delivery Order.

National ISDN-1, Intel Blue

7 = Transfer

8 = Drop

3.5 T-1 Lines: T-1s shall be provisioned at 1.544Mbps, ESF, full duplex. The vendor shall provide the CSU/DSU. T-1 shall be point-to-point with the distant end terminating at Anacostia NAS, Washington DC. Demarcation point is as follows:

Bldg 399

Room/Demarcation: TC-1A (Verizon, AT&T, etc) / TC-1E (MCI only)

2743 Defense Blvd, SW

Anacostia Annex, DC 20373-5815 3.6 Multi Protocol Label Switching (MPLS): The vendor shall provide all of the bandwidth requirements requested by DISA and provide Quality of Service (QOS) across the entire MPLS circuit (from the deployed site back to the fixed sites). The fixed infrastructure will require 50mbs of bandwidth to be installed at Anacostia Naval Station, U.S.S. Thurmont, and Site R, PA. In addition, up to 6mbs of bandwidth to be installed at every trip site. These services will be delivered via MPLS and may be in addition to or in lieu of the services currently being utilized. Furthermore, DISA must be able to control the QOS and have real-time monitoring of those circuits. The vendor must be able to provide services in all of the CONUS locations specified by DISA. Demarcation points are as follows:

Bldg 399

Room/Demarcation: TC-1A (Verizon, AT&T, etc) / TC-1E (MCI only)

2743 Defense Blvd, SW

Anacostia Annex, DC 20373-5815 Room 203

14900 Park Central Road

Thurmont, MD 21788 Room 3N35 450 Harbaugh Valley

Blue Ridge Summit, PA 17214 3.7 Dry Pairs: Usually the trip site team will require approximately 10 dry pairs for use in controlling radio equipment. Additional radio sites may be required on short-notice to cover radio blind spots and changes in motorcade routes and those additions must be approved by a DITCO Contracting Officer.

3.8 Trouble Shooting/Reporting: If trouble occurs with services provided by this contract, the Government will notify the vendor’s on-site representative to initiate service repair and restoration. When the vendor receives an outage report on a circuit exceeding the two-hour restoration period, the vendor shall determine the status of the outage and the expected restoration; escalate restoration procedures as necessary, and provide the status of the outage to the DISA Trip Lead.

3.9 Ordering and Installation Process: The vendor shall be staffed to receive routine orders and order instructions 24 hours a day / 7 days a week and to respond within four hours with the name and contact information of the vendor’s local POC at the trip site who will be supporting the Trip Lead. Services must be installed by the required service date and experience no down-time during the duration of the principle’s visit. The point of contact and phone number will be provided for each order.

3.9.1 Special Missions requirements may be initiated anytime, 24 hours a day, seven days a week. The vendor shall meet all requirements with fully functioning services completed and accepted by the Government. The service times shall begin immediately when the vendor receives an electronic, voice or paper order from the DITCO Contracting Officer. Once the expedited orders are issued, the vendor shall acknowledge and start the ordering process within two hours. All required services shall be in place within twenty-four hours of notification. A single expedited CLIN shall be provided and chargeable against each expedited CLIN ordered in support of a Special Mission.

3.10 Order Status and Tracking Management: The vendor shall track orders by communications service authorization (CSA) number as assigned by DITCO. This does not preclude other key fields useful to the vendor, but the government’s key field is the CSA number. As a minimum, the vendor shall maintain the following information for each order:

1. CSA Number

2. City

3. State

4. Start Date

5. Disconnect Date

6. Total Usage (for usage sensitive services)

7. Number of Circuits Installed

8. Trip Number 3.10.1 Under normal circumstances, DISA initiates a Telecommunications Services Request (TSR) via the Department of Defense ordering and tracking system outlined in Defense Information Systems Agency (DISA) Circular 310-130-1. These TSRs are then processed by the Defense Information Systems Agency (DISA) and then forwarded to the Defense Information Technology Contracting Organization (DITCO) for action. The DITCO Contracting Officer then places an Order with the vendor. Only a DITCO Contracting Officer is authorized to place an order.

3.10.2 Upon receipt of a DITCO Order, the vendor shall provide the required services and coordinate with the assigned DISA Trip Lead to determine specifics for the services ordered. Specifics include, but are not limited to, circuit termination points and time since the phone number was last used.

3.10.3 The vendor’s POC shall track the provisioning progress, resolve delay problems, and keep the Trip Lead informed of any situation that could jeopardize the required service or service date. A vendor POC will be available to the Trip Lead 24-hours a day.

3.10.4 All travel shall be approved prior to performance. Travel shall be in accordance with FAR Part 31 and Federal Travel Regulations. All travel invoices shall be sent electronically ASAP after completion of each trip. The subject line for every e-mail containing an invoice shall read “TRAVEL INVOICE FOR (TSR#, Trip Number, City, State)”. Each invoice shall contain, as a minimum, the contract number, location, date, trip number, invoice number, whether or not the lodging and meals were within per diem and any justification if costs went above per diem, breakdown of costs by type (lodging with nightly rates, cost of meals, etc.), the remit to address, and the address to which a rejected invoice can be forwarded. The DISA approving official, the COR, will mark the invoice “approved” and forward it electronically for final adjustment/approval and processing to DFAS. Upon receipt of an approved invoice, DITCO will process, date stamp, and forward it to DFAS for payment. This is the date that will serve as the effective date for prompt payment purposes.

3.10.5 The Vendor shall report every order completion to the contracting officer or DITCO account manager (by e-mail) in the form of a Notice of Completion (NOC) within 30 days of the completion of the trip. A completed and signed Form 67 is an acceptable NOC. The NOC shall contain the following information as a minimum:

1. Trip Number

2. CSA

3. Circuit Number

4. Line Number, if applicable

5. Completion Date

6. Point-of-Contact and Telephone Number for Reporting Trouble Calls

7. Total amount authorized for travel of vendor representative IAW JTR 3.10.6 The vendor shall cancel orders upon receipt of a cancellation request from the contracting officer. If the vendor has incurred no expenses, the cancellation shall be accomplished without cost to the government. If the vendor has incurred expenses, only those expenses shall be invoiced. The vendor shall submit an invoice for such expenses to the DITCO Contracting Officer.

3.11 Data Protection And Retention: All information regarding orders against this contract, to include phone numbers, addresses, locations, and timeframes, shall be protected and may be released only to those with a valid need to know. Unless specifically authorized by the Trip Lead or contracting officer, distribution of trip information shall be limited to the LEC, long distance carrier, contract program managers, DISA, and DITCO.

3.12 Reports: The vendor shall provide in electronic format (excel or equivalent) a report on a quarterly basis that summarizes activity (activity is defined as a trip being completed during that quarter as documented by the NOC). The purpose of this report is to ensure all required payments have been made in a timely manner. This summary report will be provided to DISA and DITCO and shall provide a trip summary that includes as a minimum:

1. Trip Number

2. City

3. State

4. Start Date

5. Disconnect Date

6. Date NOC sent to DITCO

7. CSA

8. CLINS Ordered (# and quantity)

9. Number of Circuits Installed

10. Usage (for usage sensitive services)

11. Total Invoice Amount

12. Date Invoice Submitted to DFAS

13. Date Invoice Paid

3.13 Meetings: The Government reserves the right to request meetings with the vendor with the time, date, and locations to be determined by the Government.

4.0

QUALITY CONTROL PROCEDURES:

4.1 Service Delivery Summary (SDS). The SDS represents the most important contract objectives that, when met, will ensure contract performance is satisfactory. While the contractor is fully expected to comply with all requirements in the PWS, the government’s assessment of contractor performance will focus mainly on the objectives listed in the SDS.

Paragraph Performance Threshold

Timely billing closeout

24/7, 365 access to vendor to receive orders

5.0 INFORMATION: The following tables and paragraphs are informational only. They do not provide information or data that is binding on the vendor or the United States Government.

5.1 The vendor should understand the technical and engineering requirements of providing complex telecommunications services in sometimes chaotic environments. The vendor should also understand the roles and responsibilities of other Federal Agencies working with DISA to provide mission support.

5.2 NOTE: The CSA will be the single number common to all elements of each order. This number will be formed as follows:

5.3 Historical Trip Averages

DEFINITIONS:

DEFINITIONS

Attachment 1