Solicitation_H98210-17-R-0009_DTMO_Preferred_Dining_Program.pdf

SEE ADDENDUM

(No Collect Calls)

H98210-17-R-0009 01-Jun-2017

b. TELEPHONE NUMBER

571-372-2613

8. OFFER DUE DATE/LOCAL TIME

11:00 AM 10 Jul 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H982109. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

HECTOR MONGE

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE HQ0140 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DEFENSE TRAVEL MANAGEMENT OFFICE (DTMO)

KIMBERLY SHINE

4800 MARK CENTER DR, SUITE 04J25

ALEXANDRIA VA 22350

TEL: 703-372-1203 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$15,000,000

NAICS:

541613

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF50

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

H98210-17-R-0009

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Marketing Services

FFP

Marketing Consulting Services FOB: Destination

NET AMT

1001 12 Months OPTION Marketing Services

FFP

2001 12 Months OPTION Marketing Services

FFP

3001 12 Months OPTION Marketing Services

FFP

4001 12 Months OPTION Marketing Services

FFP

PERFORMANCE WORK STATEMENT

Defense Travel Management Office Performance Work Statement (PWS)

Preferred Dining Program Pilot

1.0 INTRODUCTION

The Defense Travel Management Office (DTMO) requires management support services for the DTMO’s commercial Preferred Dining Program Pilot (PDPP), a commercial rebate-based dining program. The PDPP will enable the DTMO to determine the most effective approach to sourcing, to develop program policies, to leverage purchasing power, and to identify the requirements, technology, and processes to implement an effective enterprise-wide dining program for the Department of Defense (DoD) military and civilian personnel on official travel.

2.0 BACKGROUND

The ability to leverage DoD’s travel spend, its availability to drive decision making, and provide a positive customer experience continues to be a foundational element in the DTMO’s pursuit to transform the Defense Travel Enterprise. DTMO conducted a travel spend analysis using Government Travel Charge Card (GTCC) and market research. The spend analysis identified that DoD spends over $1 billion annually on meal per diem. Market research indicated that corporate dining programs receive up to 6% in rebates. Based on Fiscal Year (FY) 2013 data, DTMO identified significant unrealized revenue based on minimum percentage rebates, concluding that establishing a strategically sourced dining program provides the federal government an opportunity for significant savings. In addition, due to DoD’s high spend volume, it is expected that rebates offered will be greater than current corporate Preferred Dining Program rebates.

The Federal Advisory Council on travel and, the Government Travel Advisory Committee (GTAC), which is chartered by GSA, adopted a recommendation for the Federal Government to establish a “Restaurant Rebate Program.” The Secretary of Defense is authorized to conduct travel pilot programs to evaluate alternative travel and transportation programs, policies, and processes authorized by U.S. Code, Title 37, § 454, Travel and Transportation: Pilot Programs.

The intent is to enhance cost savings and efficiencies along with other program improvements.

Also, this pilot supports requirements outlined in the November 25, 2016 OMB memorandum “Promoting Efficient Spending to Support Agency Operations,” directing overall travel savings of 30%.

3.0 SCOPE

The Contractor shall provide the personnel, management and materials necessary to successfully manage the DTMO’s PDPP under DoD’s oversight. The Contractor shall be liable for all costs related to the performance of this contract. The contractor’s profit, if any, shall be derived from a share of the revenue generated from DoD spend at the preferred restaurants as established through an agreement between the contractor and restaurant. The contractor shall pay rebates to the government based on the proposed share of the revenue generated from DoD spend at the contractors preferred vendor locations.

4.0 REQUIREMENTS

The Contractor shall:

4.1 PDPP-PARTICIPATING RESTAURANTS

4.1.1 Include PDPP participating restaurants in a wide distribution of style categories e.g. quick service, fast casual, casual, and fine dining.

4.1.2 Include PDPP-participating restaurants within the United States, including the 48 contiguous states, Alaska, District of Columbia, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands, with the capability to expand to international locations.

4.1.3 Develop and execute a government-approved marketing and communications plan that employs industry best practices to achieve the following:

Maximize DoD rebate Promote traveler awareness and program usage o Promotional benefits (e.g., traveler rewards program) and materials must be offered under the same terms as those offered to the general public, or to a class consisting of all Government employees, whether or not restricted on the basis of geographic consideration and at no cost to the Government (JTR Chapter 1, Part D) to include a reduction in rebate

Maximize inclusion of restaurants where DoD travelers currently dine (see Attachment X for DoD Top 100 Restaurants)

Maximize participation of all corporate-owned restaurants Expand restaurant participation beyond DoD’s top 100 restaurants (see Attachment X for historical dining spend)

Maximize participation for concession-fee and non-concession-fee restaurants located on military installations that are under contract with Morale Welfare and Recreation (MWR), Army and Air Force Exchange Service (AAFES), and Navy Exchange Command (NEXCOM). 4.1.4 Develop and manage a measurable customer satisfaction and complaint escalation and resolution process.

4.2 REBATE BASED DINING PROGRAM

4.2.1 RESTAURANT PARTICIPATION CRITERIA

4.2.1.1 Enroll PDPP-participating restaurants that meet the following criteria:

Agree to pay rebates as required Accept the Government Travel Charge Card (GTCC)

Meet all state and local health codes and remain current and compliant with all applicable laws, including licensing, insurance, and tax regulations

Incorporate industry best practices for food safety/quality and customer service

4.2.1.2. Establish a process to monitor and facilitate the inclusion and removal of PDPP-participating restaurants.

4.2.2 EXCEPTIONS AND EXCLUSIONS

4.2.2.1 Immediately notify the COR of any PDPP-participating restaurants that no longer meet restaurant participation criteria.

4.2.2.2 Submit exception acceptance and exclusion requests to the COR for approval prior to:

Accepting a restaurant into the program that does not meet the participation criteria Excluding a restaurant from the program that meets participation criteria

4.2.3 VALIDATION AND PAYMENT

4.2.3.1 Validate rebates accurately and timely.

4.2.3.2 Pay the rebates to the government on a quarterly basis via electronic funds transfer/automated clearing house (EFT/ACH).

4.2.3.3. Divide and distribute rebates into multiple accounts to include HQ DHRA, the four military services, and the DoD entities (DLA, DHRA, DODIG, etc.). The rebate paid to DHRA HQ shall be 20% of the total rebate. The remaining 80% of the total rebate shall be distributed to the services and agencies based upon their respective spend.

4.3 REPORTS

4.3.1 Provide the following reports in a comma separated format (.csv) with text delimited by a pipe. Files shall be prepared in accordance to the formats in Table 1 and the delivery and distribution schedule in PWS Section 5.0. All reports shall include a footer record in the first two columns of the last row in the report. The footer will consist of the beginning date of the report period in the first column and the ending date of the reporting period in the second column.

4.3.1.1 Name reports using the following naming convention:

V01_ REPORT_NAME_YYYYMM_ CONTRACTOR_NAME.csv

V01 is internal reference used by DTMO, do not modify

YYYY is the four-digit calendar year of the end of the reporting period MM format is the two digit month of the end of the reporting period. If the reporting period ends January through September, front fill the month with a zero e.g. 01 represents January

Example: Contractor ABC’s monthly activity report for August 2017 would be named V01_ ACTIVITY_REPORT _201708_CONTRACTOR_ABC.csv Note: Erroneously named files may be rejected and considered undelivered

4.3.1.2 Register authorized personnel for access to the SCP at: https://www.dodtvl.com/Passport

4.3.1.3 Submit data files and reports via the DTMO’s Secure Communications Portal (SCP), which will be found at the DTMO's web portal, Passport

4.3.1.4 Submit questions regarding access, instructions, formatting, and transmissions via email to: dodhra.mc-alex.dtmo.mbx.CTIM@mail.mil and copy the COR.

Table 1. Reporting Formats Data Element Standard Format

Date Two digit date, three alpha character month, and two digit year separated by dashes e.g. 01- OCT-17 represents October 1, 2017

Dollar Values e.g., Spend, Rebate, Cost, Value, Fee, Amount, Fare, Total, Price, Charge(s), etc.

In US dollars to two decimals, no commas, and no dollar sign e.g., 400.00

Chain Name Full chain name e.g. Ruby Tuesday

State Standard US Postal abbreviation for state, possession, or territory e.g., Virginia is VA

Country Standard three character International Standards Organization (ISO) code e.g., Canada is CAN

City Full city name e.g. Dallas Percentage Provide percentage as a decimal point to four decimals e.g., 75.25 would be entered as 0.7525

Performance Period Base year = 0 Option year one = 1 Option year two = 2 Option year three = 3 Option year four = 4

4.3.2 Participating Restaurant Report

Submit a report containing a complete listing of participating restaurants to include the following data elements:

Restaurant type (e.g. fast food, casual, fine dining, etc.)

Chain name (if not applicable indicate n/a) Franchise location (Y/N) Restaurant ID number Restaurant name Restaurant city Restaurant state Restaurant country Restaurant zip

4.3.3 Franchise Participation Report

Submit a report containing each participating restaurant chain with franchise locations to include the following data elements:

Chain Name Total number of locations Total number of locations participating in the program Total number of franchise locations Total number of franchise locations participating in the program

4.3.4 Activity Report

Submit a transaction level detail report containing the following data elements:

Restaurant ID number Restaurant name Restaurant city Restaurant state Restaurant zip Restaurant country Transaction date Transaction amount Rebate earned

4.3.5 Rebate Report

Submit a summary report by Service and Agency containing the following data elements:

Total meal spend Total number of validated transactions Total rebate paid

4.3.6 Executive Summary

Submit a report containing participating restaurant data for the reporting period to include comparison data between the DoD and the contractors corporate customers for the previous reporting period, and the percentage (+/-) change for the following data elements:

Average meal ticket prices DoD customers Non-DoD customers

Total meal transactions DoD meal transactions Non-DoD customers (all other customer transactions)

Total DoD meal spend Total number of participating restaurants Description of complaints/inquiries

Resolution Date inquiry was opened Date resolution was provided

4.3.7 Rebate Compensation and Comparison Matrix

Submit a matrix to show a side by side comparison between the DoD’s PDPP rebate and corporate PDP rebates. The matrix shall include the following data elements:

Tab 1 (Rebate Compensation) Performance Period Number of months in reporting period Estimated DoD meal spend Proposed DoD percentage rebate Estimated DoD earned rebate Assumptions/Rationale for increase/decrease in rebate percentage and earned rebate

Tab 2 (Rebate Comparison) Total annual revenue and total rebate paid to contractors top five corporate clients Total annual revenue and total rebate paid to DoD

4.4 TRANSITION OF CONTRACT SERVICES

4.4.1 Provide a plan for transition in and out services to ensure minimum disruption to vital Government business. This plan shall address how the Contractor will work with the incumbent and/or successor contractor and Government personnel to ensure that there will be no service degradation during and after the transition-in period

4.4.2 PHASE-IN

4.4.2.1 Perform phase-in services during the 60 day implementation period between the contract award and the start date of performance.

4.4.2.2 Participate in weekly implementation status meetings as needed to review progress, discuss ongoing activities, and prioritize open issues and tasks.

4.4.3 PHASE-OUT

4.4.3.1 Receive, process, and reconcile transactions, and pay rebates after contract expiration for dining transactions posted prior to contract expiration.

4.5 POST-AWARD ORIENTATION CONFERENCE

Participate in a one-day, post-award orientation conference at the DTMO in Alexandria, Virginia. This meeting shall provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting shall provide the opportunity to discuss technical, management and security issues. The Post-Award Conference will aid both the Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable. The Contractor shall provide a written summary (meeting minutes) of the Post- Award Conference for government review and approval.

4.6 CONTRACT MANAGEMENT SUPPORT

4.6.1. Provide a designated contract manager to serve as the government’s single point of contact.

4.6.2 Participate in monthly status meetings as needed to review progress, discuss ongoing activities, and prioritize open issues and tasks.

4.6.3 Participate in quarterly face-to-face meetings with the COR and DTMO PM at the Mark Center, in Alexandria, Virginia, when required.

4.7 QUALITY CONTROL PLAN

Establish and maintain a quality control plan (QCP) to ensure work performed conforms to the scope of work. The QCP shall address the contractor’s program strategy for ensuring acceptable quality levels with deliverables and work processes. The QCP at a minimum shall address the following:

Key performance measures Program milestones and adherence to schedules Strategy for maximizing restaurant participation, traveler usage, and DoD rebates

Identifying, correcting, and preventing problems Customer satisfaction and complaint resolution Security Prompt validation and payment of rebates

4.8 DELIVERABLES

Deliverable PWS Ref. Delivery Date

Marketing and Communications Plan

4.1.4 Submitted NLT 15 calendar

days after the date of contract award to the COR

Rebate Payment 4.2.3.2 Submit payment quarterly NLT the 45 calendar days after the end of each quarter e.g.

October-December data would be due February 15th

Participating Restaurant Report 4.3.2 Submitted NLT 15 calendar days after the date of contract award and submitted monthly NLT the 15th calendar day after the end of each month to the

COR

Franchise Participation Report 4.3.3 Submitted NLT 15 calendar days after the date of contract award and submitted annually NLT the 15th calendar day after the end of each performance period to the COR

Activity Report 4.3.4 Submitted monthly: NLT the 15th calendar day after the end of each month to the COR

Rebate Report 4.3.5 Submitted quarterly: NLT the 15th calendar day after the end of each quarter to the COR

Deliverable PWS Ref. Delivery Date

Executive Summary Report 4.3.6 Submitted quarterly and annually: NLT the 15th calendar day after the end of each quarter to the COR and the annual report shall be submitted NLT the 15th calendar day after the end of the performance period and shall reflect year-over-year data for each period of performance

Rebate Compensation and Comparison Matrix

4.3.7 Submitted annually: NLT the

15th calendar day after each contract option year to the COR

Implementation and Transition Plan

4.4.1 Submit a draft NLT 10 calendar

days after the date of contract award to the COR. Submit the final plan NLT 5 calendar days after the Post Award Orientation Conference to the

COR.

Post-Award Conference Summary and Support

4.5 Submit NLT the 3rd business

day following Post-Award Conference to the COR

Quality Control Plan 4.7 Draft is due upon proposal submission. If changes are needed after award, final QCP is due within 15 calendar days of award.

5.0 CONTRACTOR MANPOWER REPORTING

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DTMO via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, unless a later date is otherwise authorized by the Office of the Under Secretary of Defense (Personnel and Readiness).

Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil

6.0 SECURITY

The Contractor shall:

6.1 Establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of government data. The Contractor and all Contractor personnel with access to or responsibility for nonpublic Government data under this contract shall:

6.1.2 Provide personnel capable of obtaining and maintaining, at a minimum, a favorable FBI National Criminal History check and ensure completion and successful adjudication of a National Agency Check with Law and Credit (NACLAC) as required for Federal employment.

The Government will not cover any of the expenses for the contractor to provide such personnel.

6.1.3 Employ citizens of the United States.

6.1.4 If at any time, any Contractor person requiring a CAC is unable to obtain/maintain the required access levels; the Contractor shall immediately notify the DTMO Security Manager and remove such person from work under this contract.

6.1.5 Encrypt data in transit using minimally FIPS 140-2 compliant encryption technology.

6.1.6 Establish appropriate administrative, technical, and physical safeguards to protect government data to ensure the confidentiality, integrity, and availability of government data.

6.1.7 Report immediately by phone and in writing to the DTMO Security Manager and the COR upon discovery of any data security breach and provide daily updates until corrective action is completed.

6.1.7.1 Respond within 1 hour to support containment of any Privacy breach.

6.1.7.2 Apply corrective action to data security breach within 7 days of discovery.

6.1.8 If handling Government Travel Charge Card account numbers, comply with payment card industry (PCI) data security standards (DSS).

6.1.9 See also paragraph 12.0 Applicable Documents below for more information about security and privacy requirements.

7.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION

(GFP/GFE/GFI)

The Government may provide transactional data quarterly, through DTMO’s Secure Communications Portal. This data remains the sole property of the Government and cannot be used by the contractor or provided outside this agreement without the written consent of the COR and Contracting Officer.

8.0 PLACE OF PERFORMANCE

The contractor shall perform the work required under this contract at the contractor’s facility.

9.0 QUALITY CONTROL

The Contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

10.0 QUALITY ASSURANCE

10.1. The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

10.1.1. Periodic Surveillance. This action occurs when the COR or other Government official observes an apparent deficiency. Examples include evidence from accidents, incidents, or delays.

Regardless of where in the line-of-duty the COR observes contractual procedures that appear to not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer.

10.1.2. Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder regarding contractor service. The contractor will provide the COR the complaint in writing and the COR will then conduct an investigation to determine its validity.

If the complaint is deemed valid, the COR will immediately notify the Contracting Officer (CO) for action. The COR will notify both the Contract Manager and the complainant of the Government’s response to their complaint.

10.2. Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the COR or CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The Contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the Contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

11.0 ORGANIZATIONAL CONFLICTS OF INTEREST

The Contractor acknowledges that it is familiar with FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, and agrees to avoid, neutralize or mitigate such conflicts of interest in accordance with the principles set forth in the FAR. If the performance requires the Contractor (to include subcontractors) to supply technical support related to systems or projects with which the Contractor is already directly concerned, either by prime or subcontract, the Contractor shall immediately inform the Contracting Officer. The PWS may be withdrawn if a conflict is found. The Contractor shall not undertake performance of any PWS requirements which requires it to supply technical support regarding such systems until the notice is given, and written consent to proceed is issued by the Contracting Officer.

12.0 OTHER CONSIDERATIONS

12.1 Data Rights. All information and products, both submitted to and developed for the government, including, but not limited to, data, work products, deliverables, software and applications, shall become the property of the government with unlimited rights.

13.0 APPLICABLE DOCUMENTS

Document Web link U.S. Code, Title 37, § 454, Travel and Transportation: Pilot Programs http://uscode.house.gov/view.xhtml?path=/preli m@title37&edition=prelim

OMB Memorandum: Promoting Efficient Spending to Support Agency Operations, Dated May 11, 2012 https://www.whitehouse.gov/sites/default/files/o mb/memoranda/2012/m-12-12.pdf

DoD DIR 5200.28, Security Requirements http://www.fas.org/irp/doddir/dod/d5200_28.htm for Automated Information Systems (AIS) Joint Travel Regulation http://www.defensetravel.dod.mil/Docs/perdiem/

JTR(Ch1-10).pdf OMB Circular No. A-130 Management of Federal Information Resources http://www.whitehouse.gov/omb/circulars_a130 _a130trans4

DoD FMR 7000.14-R DoD Financial Management Regulations http://comptroller.defense.gov/fmr/

DoD Instruction (DoDI) 8500.1, Cybersecurity www.dtic.mil/whs/directives/corres/pdf/850001_ 2014.pdf

The Privacy Act (5 U.S.C. 552a) https://www.opm.gov/investigations/freedom-of-information-and-privacy-act-requests/freedom-of-information-and-privacy-act/

DoD 5400.11-R, and DoD Directive 5400.11, DoD Privacy Program www.dtic.mil/whs/directives/corres/pdf/540011p .pdf

DoD 6025.18-R, DoD Health Information Privacy Regulation www.dtic.mil/whs/directives/corres/pdf/602518r .pdf

DoD 5200.2-R, Personnel Security Program www.dtic.mil/whs/directives/corres/pdf/514503p .pdf

HSPD-12, Homeland Security Presidential Directive.

https://www.dhs.gov/homeland-security-presidential-directive-12

ADMINISTRATIVE INFORMATION

ADMINISTRATIVE INFORMATION

A. POINTS OF CONTACT:

Contracting Officer: TBD at contract award 4800 Mark Center Drive, Suite 03E25 Alexandria, VA 22350 E-mail:

Contract Specialist: Hector E. Monge 4800 Mark Center Drive, Suite 03E25 Alexandria, VA 22350 E-mail: hector.e.monge.civ@mail.mil

Contracting Officer’s Representative: TBD at contract award Address:

Telephone:

E-mail:

The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery or any other terms and conditions of the contract. Reference DFARS clause 252.201-7000 (Contracting Officer’s Representative).

B. ADMINISTRATION, ACCOUNTING, AND APPROPRIATION DATA

The Administration office and Accounting & Appropriation Data will be specified at the time of award.

C. CONTRACT TYPE AND DURATION

The Contract type shall be Firm-Fixed Price. The period of Performance shall be from date of award through 12 months for the base period,with four 12-month option periods.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 1001 Destination Government Destination Government 2001 Destination Government Destination Government 3001 Destination Government Destination Government 4001 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 30-NOV-2017 TO

29-NOV-2018

N/A DEFENSE TRAVEL MANAGEMENT

OFFICE (DTMO)

KIMBERLY SHINE

4800 MARK CENTER DR, SUITE 04J25

ALEXANDRIA VA 22350

703-372-1203

HQ0140

1001 POP 30-NOV-2018 TO

29-NOV-2019

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 30-NOV-2019 TO

29-NOV-2020

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 30-NOV-2020 TO

29-NOV-2021

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 30-NOV-2021 TO

29-NOV-2022

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984 52.203-12 Limitation On Payments To Influence Certain Federal

Transactions

OCT 2010

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper

MAY 2011

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-19 Incorporation by Reference of Representations and

Certifications.

DEC 2014

52.209-10 Prohibition on Contracting With Inverted Domestic Corporations

NOV 2015

52.212-4 Contract Terms and Conditions--Commercial Items JAN 2017 52.224-1 Privacy Act Notification APR 1984 52.224-2 Privacy Act APR 1984 52.227-3 Patent Indemnity APR 1984 52.232-11 Extras APR 1984 52.233-1 Disputes MAY 2014 52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.239-1 Privacy or Security Safeguards AUG 1996 52.246-4 Inspection Of Services--Fixed Price AUG 1996 52.246-25 Limitation Of Liability--Services FEB 1997 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

OCT 2016

252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

OCT 2015

252.227-7015 Technical Data--Commercial Items FEB 2014 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.239-7001 Information Assurance Contractor Training and Certification JAN 2008

CLAUSES INCORPORATED BY FULL TEXT

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JAN 2017)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code and small business size standard for this acquisition appear in Block 10 of the solicitation cover sheet (SF 1449). However, the small business size standard for a concern which submits an offer in its own name, but which proposes to furnish an item which it did not itself manufacture, is 500 employees.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with subpart 4.10 of the Federal Acquisition Regulation), or alternative commercial items for satisfying the requirements of this solicitation.

Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation. (1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained for a fee by submitting a request to--GSA Federal Supply Service Specifications Section, Suite 8100, 470 East L'Enfant Plaza, SW, Washington, DC 20407, Telephone (202) 619-8925, Facsimile (202) 619-8978.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a single copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained free of charge by submitting a request to the addressee in paragraph (i)(1)(i) of this provision.

Additional copies will be issued for a fee.

(2) Most unclassified Defense specifications and standards may be downloaded from the following ASSIST websites:

(i) ASSIST (https://assist.dla.mil/online/start/).

(ii) Quick Search (http://quicksearch.dla.mil/).

(iii) ASSISTdocs.com (http://assistdocs.com).

(3) Documents not available from ASSIST may be ordered from the Department of Defense Single Stock Point (DoDSSP) by--

(i) Using the ASSIST Shopping Wizard (https://assist.dla.mil/wizard/index.cfm);

(ii) Phoning the DoDSSP Customer Service Desk (215) 697-2179, Mon-Fri, 0730 to 1600 EST; or

(iii) Ordering from DoDSSP, Building 4, Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5094, Telephone

(215) 697-2667/2179, Facsimile (215) 697-1462.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers exceeding $3,500, and offers of $3,500 or less if the solicitation requires the Contractor to be registered in the System for Award Management (SAM) database.) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation ``Unique Entity Identifier'' followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) System for Award Management. Unless exempted by an addendum to this solicitation, by submission of an offer, the offeror acknowledges the requirement that a prospective awardee shall be registered in the SAM database prior to award, during performance and through final payment of any contract resulting from this solicitation. If the Offeror does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered Offeror. Offerors may obtain information on registration and annual confirmation requirements via the SAM database accessed through https://www.acquisition.gov.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial items, the make and model of the item to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

(End of provision)

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, rebates and other factors considered.

The following factors shall be used to evaluate offers:

The significant evaluation factors are Technical, Past Performance and Rebates. Contract award will be made using the Best Value, Full Trade off approach.

Technical and past performance, when combined, are more important than rebates.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (JAN 2017)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) Web site located at https://www.sam.gov/portal. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u) of this provision.

(a) Definitions. As used in this provision --

“Administrative merits determination” means certain notices or findings of labor law violations issued by an enforcement agency following an investigation. An administrative merits determination may be final or be subject to appeal or further review. To determine whether a particular notice or finding is covered by this definition, it is necessary to consult section II.B. in the DOL Guidance.

“Arbitral award or decision” means an arbitrator or arbitral panel determination that a labor law violation occurred, or that enjoined or restrained a violation of labor law. It includes an award or decision that is not final or is subject to being confirmed, modified, or vacated by a court, and includes an award or decision resulting from private or confidential proceedings. To determine whether a particular award or decision is covered by this definition, it is necessary to consult section II.B. in the DOL Guidance.

“Civil judgment” means—

(1) In paragraph (h) of this provision: A judgment or finding of a civil offense by any court of competent jurisdiction.

(2) In paragraph (s) of this provision: Any judgment or order entered by any Federal or State court in which the court determined that a labor law violation occurred, or enjoined or restrained a violation of labor law. It includes a judgment or order that is not final or is subject to appeal. To determine whether a particular judgment or order is covered by this definition, it is necessary to consult section II.B. in the DOL Guidance.

“DOL Guidance” means the Department of Labor (DOL) Guidance entitled: ``Guidance for Executive Order 13673, `Fair Pay and Safe Workplaces' ''. The DOL Guidance, dated August 25, 2016, can be obtained from www.dol.gov/fairpayandsafeworkplaces.

“Economically disadvantaged women-owned small business (EDWOSB) Concern” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

“Enforcement agency” means any agency granted authority to enforce the Federal labor laws. It includes the enforcement components of DOL (Wage and Hour Division, Office of Federal Contract Compliance Programs, and Occupational Safety and Health Administration), the Equal Employment Opportunity Commission, the Occupational Safety and Health Review Commission, and the National Labor Relations Board. It also means a State agency designated to administer an OSHA-approved State Plan, but only to the extent that the State agency is acting in its capacity as administrator of such plan. It does not include other Federal agencies which, in their capacity as contracting agencies, conduct investigations of potential labor law violations. The enforcement agencies associated with each labor law under E.O. 13673 are--

(1) Department of Labor Wage and Hour Division (WHD) for--

(i) The Fair Labor Standards Act;

(ii) The Migrant and Seasonal Agricultural Worker Protection Act;

(iii) 40 U.S.C. chapter 31, subchapter IV, formerly known as the Davis-Bacon Act;

(iv) 41 U.S.C. chapter 67, formerly known as the Service Contract Act;

(v) The Family and Medical Leave Act; and

(vi) E.O. 13658 of February 12, 2014 (Establishing a Minimum Wage for Contractors);

(2) Department of Labor Occupational Safety and Health Administration (OSHA) for--

(i) The Occupational Safety and Health Act of 1970; and

(ii) OSHA-approved State Plans;

(3) Department of Labor Office of Federal Contract Compliance Programs (OFCCP) for--

(i) Section 503 of the Rehabilitation Act of 1973;

(ii) The Vietnam Era Veterans' Readjustment Assistance Act of 1972 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974; and

(iii) E.O. 11246 of September 24, 1965 (Equal Employment Opportunity);

(4) National Labor Relations Board (NLRB) for the National Labor Relations Act; and

(5) Equal Employment Opportunity Commission (EEOC) for--

(i) Title VII of the Civil Rights Act of 1964;

(ii) The Americans with Disabilities Act of 1990;

(iii) The Age Discrimination in Employment Act of 1967; and

(iv) Section 6(d) of the Fair Labor Standards Act (Equal Pay Act).

"Forced or indentured child labor" means all work or service-

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

“Highest-level owner” means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an…