Exhibit_2-_QASP.docx

EXHIBIT TWO

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

INSTRUCTOR AND SUPPORT SERVICES

INTRODUCTION

1. This Quality Assurance Surveillance Plan (QASP) has been designed to provide the Contracting Officer's Representative (COR) an effective and systematic surveillance method for each listed service on the Performance Requirements Summary in the Instructor and Support Services contract. Methods for administering and evaluating other provisions of the contract are to be developed by the Contracting Officer and the COR.

1.1 Purpose. The purpose of this plan is to identify the methods and procedures the Government will use to ensure it receives the services under contract as identified in the Statement of Work(SOW). This plan will focus on the level of performance required by SOW not the methodology or process.

1.1.1 Intent. The intent of this plan is to rely on the contractor’s quality control, changing the Government’s role from “oversight” to “insight.” Instead of focusing on deducting when the contractor fails to meet the standard, the contractor is eager and willing to not only meet but to exceed the performance standards.

2. CONTRACTOR’S QUALITY CONTROL. The contractor shall employ his commercial quality program/procedures to identify, prevent, and ensure non-recurrence of defective services. Through implementation of the contractor’s quality control program/procedures, the Government shall receive quality services meeting the requirements of this contract.

3. QUALITY ASSURANCE.

1.1. The Government will evaluate the contractor’s performance by appointing a Contracting Officers Representative (COR) to monitor performance and ensure services are received. The COR will evaluate the contractor’s performance through 100% , periodic inspection, quarterly or annual inspections and receipt of complaints.. The contractor shall be responsible for initial validation of customer complaints. The COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The COR may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failure of quality assurance inspections or because of repeated customer complaints. Likewise, the COR may decrease the number of quality control inspections if performance dictates