RFP - H92222-10-R-0032 Amendment 02 Enterprise Network Services

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This solicitation amendment adds and deletes clauses in Sections H and I, and modifies Sections L and M.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 22

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 09-Sep-2010

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X H92222-10-R-0032

X 9B. DATED (SEE ITEM 11)

11-Aug-2010

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

09-Sep-2010

CODE

HQ USSOCOM SORDAC-K

ATTN: LTCOL DAVID TENENBAUM

7701 TAMPA POINT BLVD

MACDILL AFB FL 33621

H92222 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

H92222-10-R-0032

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

This solicitation amendment adds and deletes clauses in Sections H and I, and modifies Sections L and M.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

The following have been added by full text:

H.10 OCI

Organizational Conflict of Interest (OCI) and Protecting and Handling Proprietary Information

Organizational Conflict of Interest (OCI)

(a) The work to be performed by the contractor under this contract is of such a nature that it may create an OCI as contemplated and defined by Subpart 9.5 of the Federal Acquisition Regulation (FAR). The contractor (as defined in paragraph (c) below) shall not engage in contract activities which may impair its ability to render unbiased advice and recommendations, or in which it may gain an unfair competitive advantage as a result of the knowledge, information and experience gained during the performance of this contract.

(b) The Government intends to award individual contracts for Data Center Services, Distributed Computing Services, and Enterprise Network Services known as SITEC unit-based service areas. The contractor shall be ineligible for award of more than one SITEC unit-based service area contract in support of the United States Special Operations Command.

(c) Prior to subcontracting work under this contract the contractor shall determine if the proposed subcontractor is performing work under other SITEC unit-based service areas. If it is determined that the proposed subcontractor is performing work the contractor shall submit a mitigation plan for Contracting Officer (CO) review and approval prior to awarding a subcontract.

(d) The term “contractor” herein used means:

(1) The organization entering into this contract with the Government;

(2) All business organizations with which it merges, joins or affiliates, now or in the future, and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of;

(3) Its parent organization (if any), and any of its present or future affiliates, associates, affiliates; and,

(4) Any organization or enterprise over which it has direct or indirect control (now or in the future).

(e) “Affiliates” means concerns and entities where one controls or has the power to control the other, or a third party or parties’ controls or has the power to control both. It does not matter whether control is exercised, so long as the power to control exists.

(f) Government representatives shall have access to the contractor's premises and the right to inspect all pertinent books and records in order to insure that the contractor is in compliance with Subpart 9.5 of the FAR and this provision.

(g) If the contractor, after award, discovers a potential OCI, a prompt and full disclosure shall be made in writing to the CO. This disclosure shall include a description of the actions the contractor has taken or proposes to take to avoid or mitigate the conflict.

(h) The Government may waive application of this clause when it is determined to be in the best interest of the Government to do so.

Protecting and Handling Proprietary Information

(a) During contract performance the contractor may, either directly or through the Government, receive proprietary technical data and computer software (hereafter “proprietary information") of other contractors. The contractor shall protect such proprietary information with the same caution that a reasonably prudent contractor would use to safeguard highly valuable property. Proprietary information shall not be duplicated, used or disclosed in whole or in part, without prior written permission of the Government, for any purpose other than to perform this contract. This restriction does not limit the contractor's right to use, duplicate or disclose such information if such information was lawfully obtained by the contractor from other sources.

(b) The contractor shall enter into written agreements with all companies whose proprietary information it receives.

In addition, the contractor shall obtain individual non-disclosure agreements from all employees who have access to such data. The contractor shall furnish to the CO copies of these written agreements.

(c) The contractor shall include this provision, including this paragraph, in subcontracts of any tier which involve access to information covered in paragraph (a) above. The use of this clause in such subcontracts shall be read by substituting the word "subcontractor" for the word "contractor" wherever the latter appears.

The following have been deleted:

H.11 OCI'S

SECTION I - CONTRACT CLAUSES

The following have been added by reference:

52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

JUL 2010

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been modified:

OFFEROR INSTRUCTIONS

Section L - Instructions, Conditions and Notices to Bidders

L.1 GENERAL PROPOSAL PREPARATION INSTRUCTIONS AND NOTICES

1.1 Each Offeror intending to submit a proposal in response to this solicitation should notify the Contracting Officer via an e-mail contracting@socom.mil within 10 days of RFP issuance. Proposals are due by the date and time stated in block 9 of the SF33 to the address stated in block 7 of the SF33. Offerors hand carrying proposals should call (813)282-8795 x6114 or (813)282-8795 x6115 for the hand delivery address at least 3 business days prior to the proposal due date.

1.2 This is an all-electronic solicitation release. No hard copies will be mailed. Amendments to the solicitation will be posted to www.fedbizopps.gov. It is the responsibility of each Offeror to review the webpage for notice of amendments, updates, or changes to current information. The exclusive responsibility for source selection will reside with the Government. Proprietary information submitted in response to this solicitation will be protected from unauthorized disclosure as required by Subsection 27 of the Office of Procurement Policy Act as amended (41 U.S.C. 423) as implemented in the FAR.

1.3 Questions regarding the requirements of this solicitation must be submitted in writing and must be received by the Government no later than 23 August 2010, 2:00 pm EST. Questions should be forwarded to the attention of contracting@socom.mil and cite the applicable section, clause, paragraph number, and page of the solicitation that they address. The Government is not obligated to answer questions received after this time. All answered questions will be addressed in solicitation amendments posted on www.fedbizopps.gov.

1.4 Proposals must include a discussion of Offeror’s approach in a manner which shall demonstrate comprehension of the scope and requirements of the contemplated contract. The proposal shall be specific, detailed, and complete so as to clearly and fully demonstrate that Offeror understands the requirements and the inherent problems associated with the objectives of this procurement. Stating that Offeror understands and shall comply with the requirements, paraphrasing the requirements, and phrases such as, “Standard procedures shall be employed” and “Well-known techniques shall be used” will be considered inadequate. The proposal must comprehensively explain how Offeror proposes to comply with the applicable requirements, including a full explanation of the techniques and procedures Offeror proposes to follow. All information submitted shall be current, specific, complete, and meet the requirements of the solicitation.

1.5 Offeror’s proposal shall be based on an approximately 3 month transition in period, a base term of 2 years, with three 1-year priced incentive terms to extend the contract for a maximum period of 5years, 3 months.

1.6 For Bidding/Proposal purposes, the estimated date of contract award is 1 January 2011.

1.7 The Qualifying Criteria Proposal shall be organized in tab format in the order listed in Section L and IAW 1.15.

1.8 Technical Proposal (Volume II) shall be prepared in accordance with the instructions in 1.15 (Proposal Submission Requirements). Proposals shall include necessary information to enable the evaluators to form a definitive conclusion concerning the Offeror’s demonstrated understanding in performing the required support services. The Offeror shall describe in the technical proposal the offeror’s technical approach and how their approach benefits the Government. The proposal shall include any new or innovative methods, techniques, technologies, and process improvements that are proposed and how those methods, techniques, technologies, and process improvements will increase effectiveness and efficiencies, and impact the completion of the functional activities presented in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

1.9 Management Proposal (Volume III) shall be prepared in accordance with the instructions in 1.15 (Proposal Submission Requirements). Proposals shall include necessary information to enable the evaluators to form a definitive conclusion concerning the Offeror’s demonstrated understanding in performing the required support services. The Offeror shall describe in the management proposal the offerors management approach and how their approach benefits the Government. The proposal shall include any new or innovative methods, techniques, technologies, and process improvements that are proposed and how those methods, techniques, technologies, and process improvements will increase effectiveness and efficiencies, and impact the completion of the functional activities presented in the contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

1.10 Past Performance Information (Volume IV) shall be prepared in accordance with the instructions in 1.15 (Proposal Submission Requirements).

1.11 Price Proposal (Volume V) shall be prepared in accordance with the instructions in 1.15 (Proposal Submission Requirements).

1.12 Submit clearly marked proposals to:

Address stated in block 7 of the SF33.

1.13 The matrix below provides a crosswalk between Section L requirements and Section M Qualifying Criteria and evaluation factors:

Section L to Section M Crosswalk

Section L Instruction Section M Qualifying Criteria / Evaluation Factor / Subfactor

Section L, Volume I – Qualifying Criteria Section M, M.1.3 – Qualifying Criteria Overview I-A – Offer Profile and Performance Capabilities All

I-B – Top Secret Facility Clearance M.1.3.1 Facility Clearance

I-C – Contract Forms and Certifications M.1.3.2 Contract Forms and Certifications

I-D – Small Business Subcontracting Plan and Small Business Participation

M.1.3.3 Small Business Contracting Plan

I-E – Total Compensation Plan 52.222-46 -- Evaluation of Compensation for Professional Employees

Section L, Volume II – Technical Proposal Section M, M.1.4 – FACTOR 1 – Technical II-A – Overview of Technical Proposal All

II-B – Operational Integration M.1.4.1 Subfactor 1 – Operational Integration and Integration Approach II-C-- Integration Approach (Management Focus)

II-D – Enterprise Networks Service Strategy Management Support M.1.4.2 Subfactor 2 – Enterprise Networks Service

Strategy and Service Design II-E – Enterprise Networks Service Design Management Support

II-F – Enterprise Networks Service Transition Management Support

M.1.4.3 Subfactor 3 – Enterprise Networks Service Transition, Operation, Continual Improvement, and Information Assurance Coordination

II-G – Enterprise Networks Service Operation Management Support

II-H – Enterprise Networks Continual Service Improvement Management Support

II-I – Enterprise Networks Information Assurance (IA) Support Services

II-J through P – Enterprise Networks Management Services

M.1.4.4 Subfactor 4 – Enterprise Networks Management Services

Section L, Volume III – Management Plan Section M, FACTOR 2 – Management Plan III-A – Management Plan

M.1.5.1 Subfactor 1 – Management Plan, Team Organization, Key Personnel, and Professional Development

III-B – Offeror Team Organization and Staffing Structure

III-C – Key Personnel Resumes

III-D – Professional Development

III-E – Quality Control Plan (QCP) M.1.5.2 Subfactor 2 – Quality Control

III-F – Transition Planning M.1.5.3 Subfactor 3 – Transition Planning

Section L, Volume IV – Past Performance Information Section M, FACTOR 3 – Past Performance

Section L to Section M Crosswalk

Section L Instruction Section M Qualifying Criteria / Evaluation Factor / Subfactor

IV-A – Reference Data and Relevant Experience M.1.6 FACTOR 3 – Past Performance

Section L, Volume V – Price Proposal Section M, FACTOR 4 – Price Proposal V-A – Overview and Explanatory Narrative / Notes

M.1.7 – FACTOR 4 – Price

V-B – FFP CLINs 1001-1010, 2001-2010, 3001-3010, 4001-4010, 5001-5010 and 6014

V-C – T & M CLINs 1011, 2011, 3011, 4011 and 5011

– Time and Materials Rates

V-C – Cost CLINs 1012, 2012, 3012, 4012 and 5012

1.14 Offerors shall submit proposal in electronic format on CD-ROM. Each Volume shall be submitted on separate CD-ROMs. Offerors shall submit three copies of each CD-ROM. The Offeror shall also provide one original and four printed and bound copies of each volume. Each Offeror shall organize and submit its proposal (and any resulting responses to Evaluations Notices (ENs)) described as follows:

Format Requirement

Description

Formats Electronic copies: Must be provided on compact disks, read-only memory. Microsoft Office 2007 presentation and spreadsheet products are required. Any changes, as a result of discussions, will be conformed into a compact disk and have changed information clearly marked by a vertical line in the right margin.

Electronic format: Written documents – MS Word; Spreadsheets – MS Excel; Project Plans/Schedule – MS Project.

Hard paper copy: 8 ½ x11inch paper A page is defined as one side of a sheet, 8 ½” x 11”, one and one half spaced with at least one inch margins on all sides.

Single spacing may be used for graphics and charts with limited text.

Font size shall be uncompressed Times New Roman, in no smaller than 11 point for text.

Font size shall be Times New Roman or Arial, in no smaller than 8 point for text Spreadsheets, tables, and graphics.

Page Limits Page limits specified for each section shall be treated as maximums. Pages beyond the limit will not be evaluated. When both sides of a sheet display printed material, it shall be counted as 2 pages. Foldouts shall be counted as 2 or more pages. Included in the page count are separate pages providing graphics, charts, illustrations, and pictures. Title pages, table of contents, section dividers, and cover pages will not count in page limits.

Page/Section Numbering

Offeror’s shall use a standard page numbering system to facilitate proposal references. Pages shall be dated and numbered sequentially by volume. Number consecutive pages within sections. Legible tables, charts, graphs and figures shall be used when necessary to depict organizations, systems and layout, implementation schedules, plans, etc. These displays shall be uncomplicated, legible and shall not exceed 11 by 17 inches in size. Foldout pages shall fold entirely within the volume.

Binding All proposal volumes must be in three-ring binders. The pages in the binders shall be easily removed and replaced to facilitate page changes.

1.15 Proposal Submission Requirements:

The following table provides an overview and page limit of the required volumes for the Offeror’s proposal.

Volume, Title, and Description Page Limits Volume I – Qualifying Criteria No limit I-A – Offeror Profile and Performance Capabilities.

The Offeror shall submit a summary description of the significant attributes of the Offeror’s capabilities and its proposal, including:

• Company Name

• Headquarters location

• Date founded

• Company Ownership

• Fiscal Revenue for 2008 / 2009

• % of revenue derived from outsourced managed IT services

• Number of years providing the proposed services

• Number of employees dedicated to providing the proposed services

• Locations in the USA (city and state)

• International locations (city and country)

I-B – Top Secret Facility Clearance.

The Offeror shall provide evidence that they possess a Top Secret Facility Clearance as accredited by the Defense Security Service (DSS).

I-C – Contract Forms and Certifications.

The Offeror shall include the following data in Volume I in the format indicated. Designate on the volume cover which proposal package contains the original, executed copy of the

RFP.

• Section 1 – A one-page proposal cover letter or proposal cover page (include names, office phone and facsimile numbers and if applicable, cell phone numbers, and e-mail addresses for proposal points of contact).

• Section 2 – A complete copy of this RFP with the original signature of an official authorized to contractually bind the Offeror in block 17 of the SF 33. The Offeror must complete the following sections within the RFP:

o Part I, Section A (SF 33, Block 17).

o Part IV, Section K, Representations, Certifications and other Statements of

Offeror

I-D – Small Business Subcontracting Plan and Small Business Participation.

Describe how your small business subcontracting plan meets or exceeds the minimum goal of 30 percent of the subcontracted dollars. In addition, provide information in your plan that indicates how your subcontracting plan will meet or exceed each category percentage as follows:

Category Minimum Goal Small business 30% Small disadvantaged 9% Woman owned 2% HUBZone*** 1% Service Disabled Veteran Owned 3%

*** HUBZone Small Business subcontracting is highly encouraged.

In addition, IAW FAR 19.704 Offerors shall highlight how they plan to utilize AbilityOne firms in their Small Business Subcontracting Plan.

I-E – Total Compensation Plan The Contractor shall Submit a Total Compensation Plan in accordance with 52.222-46 Evaluation of Compensation for Professional Employees.

Volume II – Technical Proposal 80 pages II-A – Overview of Technical Proposal.

Submit a summary that describes the significant attributes of the proposal. Discuss the primary outcomes USSOCOM can expect as a result of the Offeror’s approach, including, but not limited to:

• The tangible and measurable benefits USSOCOM could reasonably expect as a result of the Offeror’s technical approach.

• A summary and associated statistics on productivity improvements achieved through improvement of processes and how these will benefit USSOCOM.

• Processes for transferring Offeror’s knowledge about process capability to USSOCOM to improve USSOCOM internal process capability.

• Offerors should include their understanding of the geographic locations that will be supported in an appendix. (The appendix will not be counted against page limits.)

II-B – Operational Integration.

• Describe the approach to integrating Enterprise Networks Services IT service operations and management into the overall USSOCOM IT environment to meet operational requirements resulting in increased efficiency and effectiveness of the

SIE.

• Describe the approach to interacting with USSOCOM Mission Stakeholders (executives and end-users) in order to gather, prioritize, and refine requirements.

• Describe the Offeror’s proposed approach to coordination and collaboration of Enterprise Networks service delivery working with other SITEC IT service providers.

II-C –Integration Approach (Management Focus).

• Describe the approach to integrating with the USSOCOM SITEC ITMO and J6/CIO

Management Team.

• Describe the approach to integrating with other USSOCOM Headquarters organizations such as SORDAC.

• Describe the approach to integrating with other USSOCOM Component and Theater

Special Operations Command (TSOC) organizations.

• Describe the approach for coordinating with government and commercial third-party service providers.

II-D – Enterprise Networks Service Strategy Management Support.

• Describe the approach to managing the Enterprise Networks service strategy and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor service strategy roles and responsibilities detailed in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services in the management and delivery of these services.

II-E – Enterprise Networks Service Design Management Support.

• Describe the approach to managing the Enterprise Networks service design and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor service design roles and responsibilities detailed in contract Attachment

II-F – Enterprise Networks Service Transition Management Support.

• Describe the approach to managing Enterprise Networks service change and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor service change roles and responsibilities detailed in contract Attachment

II-G – Enterprise Networks Service Operation Management Support.

• Describe the approach to managing Enterprise Networks service operation and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor service operation roles and responsibilities detailed in contract Attachment

II-H – Enterprise Networks Continual Service Improvement Management Support.

• Describe the approach to managing Enterprise Networks continual service improvement and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor continual service improvement roles and responsibilities detailed in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services in the management and delivery of these services.

II-I – Enterprise Networks Information Assurance (IA) Support Services

• Describe the approach to managing Enterprise Networks Information Assurance services and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s plan to comply with the Enterprise Networks Contractor IA roles and responsibilities detailed in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services in the management and delivery of these services.

II-J through R – Enterprise Networks Management Services.

• Each of the following sections I through O shall describe the Offeror’s approach to managing service delivery of the Enterprise Networks Management Services and associated sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

• Provide a summary of the Offeror’s ability to work in close coordination and collaboration with multiple IT service providers to ensure mutual success.

• Summarize any new, unique, or innovate aspects for managing and delivering Enterprise Networks Services, including tools, techniques, methodologies, frameworks, approaches, etc.

Part II-J – Global Network Control Center (GNCC) Part II-K – WAN / MAN / CAN / LAN/VPN Services Part II-L – RESERVED Part II-M -- Voice Network Services Part II-N – Video Network Services Part II-O – SOF Integration Facility Support Services Part II-P – SSEP Part II-Q – SCAMPI Part II-R – New Facility/Deployment IMAC’s

Volume III – Management Proposal 30 pages III-A – Management Plan.

Provide a detailed management plan that clearly articulates a solid understanding of the Government’s Enterprise Networks Services requirements. Explain the high-level processes and methodologies used to establish and manage the ongoing management structure, processes, and service delivery requirements described in contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services, including commonly used by the Offeror, addressing, but not limited to, the following:

• Contract Management Describe the proposed approach for managing requests for new services in accordance with guidelines identified in the Performance Work Statement.

• Communications Strategy Identify and describe the process for communicating status, issues, risks, performance, and other contract and management related matters.

• Risk Management Identify and describe known and potential risks, mitigation strategies and methods, including approach for managing a diverse workforce that is globally located, geographically separated, and primarily located within Government facilities.

• Resource Management Identify the approach for Resource Management, including request and fulfillment management for globally dispersed end-users across multiple work orders and multiple contractors, while optimizing performance, efficiency, and oversight management.

• Teaming Arrangements Specify roles that will be filled by teaming partners and subcontractors and those that will be filled by Contractor employees, including the following for each intended teaming partner and subcontractor:

o Name of each teaming partner or subcontractor o Ownership o Date founded o Headquarters location o Number of employees o Products or services to be provided o Experience in performing the proposed services o Brief description of projects on which Offeror has previously worked with proposed teaming partner or subcontractor

• Describe specific Government furnished information (GFI) requirements.

III-B – Offeror Team Organization and Staffing Structure.

• Describe the proposed team staffing approach for fulfilling USSOCOM’s requirements, including processes to recruit, hire, and retain personnel with the skills and security clearances required to meet the Government’s requirements.

• Describe the proposed team organizational structure, including key executive team roles and reporting structure and organization chart.

• Provide a detailed roles and responsibilities matrix of the team members.

• Describe coordination activities among team members and how the team will engage with USSOCOM.

• Describe the ability to access and retain highly specialized skill sets for long-term support and for short periods of time (surge and flex) and approach to provide skilled personnel at geographically separated sites.

• Describe any technologies and tools that will be used to effectively manage the work.

• Describe the approach for team member incentive programs that are tied to

USSOCOM satisfaction with Offeror’s proposed solution.

• Certification achievement for Contractor company (add/edit list as needed)

Item # Certification Type and Level Achieved Date Achieved

(MM/YY)

1. SEI CMM

2. SEI CMMI-DEV

3. SEI CMMI-SVC

4. COBIT

5. ISO/IEC 20000

6. ISO/IEC 27000

7. ISO/IEC 12207

8. ISO/IEC 15504

9. P-CMM level 3

10. Other (please list)

• Certification achievement for Contractor personnel with active U.S.

Government Security Clearances (SECRET or higher) (add/edit list as needed)

Item # Certification Type and Level Achieved # Certified Personnel

Year(s) Achieved

1. ITIL

2. PMI / PMP

3. COMP TIA A+

4. COMP TIA Security +

5. Comp TIA Network

6. CompTIA Server+,

7. SSCP

8. CISSP

9. Other (please list)

10. ITIL v2 Service Manager with V2 to V3 Bridging

11. ITIL v3 Managing across the Lifecycle

12. Cisco Certifications:

• Cisco Certified Internetwork

Expert (CCIE)

• Cisco Certified Network

Associate (CCNA)

• Cisco Certified Design

Associate (CCDA)

• Cisco Certified Security

Professional (CCSP)

• Cisco Certified Network

Professional (CCNP)

• Cisco Certified Voice

Professional (CCVP)

• Cisco Certified Internetwork

Professional (CCIP)

13. Microsoft Certifications:

• Microsoft Certified Systems

Engineer (MCSE)

• Microsoft Certified Systems

Administrator (MCSA)

• Microsoft Certified Solution

Developer (MCSD)

14. Brocade Certified SAN Designer (BCSD)

15. Certified Information Security Manager

(CISM)

16. GIAC Security Essentials Certification

(GSEC)

17. Other relevant Network Service and IT certifications (please list)

III-C – Key Personnel Résumés.

Submit resumes of up to 2 pages for each of the positions the Offeror considers to be “key personnel” to meet USSOCOM requirements; Offeror must include at a minimum the following key personnel functions:

• Program Manager

• Transition Manager

• Integration Manager

• Network Manager

• Global Network Control Center (GNCC) Manager

• Quality Assurance Manager

• Senior Technical Network Architect

• Security Systems Engineer

• IT Service Management Support and Coordination for Enterprise Networks

• Lead Change Manager/ Coordinator for Service Area

• Other Key IT Service Management Roles as identified by the offeror

Résumés shall address duties, education experience, and relevant certifications with regard to the position proposed. Résumés shall be submitted along with letters of commitment for any proposed key personnel not currently employed by the Offeror, its teaming partners, or subcontractors. (Letter of commitment does not count against the 2-page limit on resumes)

Note: At least one of the above résumés must include an individual who has received an ITIL Certification in:

- ITIL v2: Service Manager with V2 to V3 Bridging; OR

- ITIL v3: Managing Across the Lifecycle

Résumés do not count against the page limit for Volume

II

III-D – Professional Development.

• Describe training policies

• Summarize professional certification standards

• Describe succession planning methodology and annual turnover rates

III-E – Quality Control Plan (QCP).

• Submit a QCP that maps to the proposed performance measures and will enable monitoring, verifying and evaluating the level of compliance with the adopted processes, standards and procedures for all service areas.

• Discuss the Offeror’s internal quality approach demonstrating clear lines of responsibility and authority for controlling, reporting, and reviewing performance outputs and outcomes.

• Discuss measures the Offeror will take to make any required changes or corrections to address performance-related issues for all service areas. Discuss Offeror’s approach for Performance Management and reporting related to the services to be provided to USSOCOM, as well as its approach to SLA and OLA/ACA establishment and management across multiple contractors, while optimizing efficiency and effectiveness of service delivery.

• Discuss the performance measurements, metrics, and incentives/disincentives that are stated in the RFP/PWS.

III-F –Transition Planning.

The Offeror shall provide a Enterprise Networks Transition Plan demonstrating sound business practices, processes, and expertise, including the following:

Transition In

• Describe how the Enterprise Networks operations supporting the USSOCOM will evolve throughout the first year of support to realize the goal of operational excellence.

• Describe the Enterprise Networks transition plan for “ramping up” full operational support based on your proposal and WBS elements including:

o Transition Planning o Transition Execution o Stabilization and Post-Transition Review o Migration of existing task order efforts to new service providers

• Provide details of the Offeror’s plan to meet Enterprise Networks transition security requirements (facility and personnel), as well as its proposed procedures and policies, risk mitigation techniques, flexibility, resources, and experience which will clearly demonstrate the Offeror’s complete understanding of the requirements and its team’s ability to successfully execute an organized, seamless, and timely contract phase-in.

Knowledge Transfer

• Describe the approach for knowledge transfer to USSOCOM personnel. Describe related documentation, presentations, and other knowledge transfer techniques that will be used.

Transition In Project Plan (Gantt Chart - no page limit – not counted against volume page limits)

• Provide details of the Offeror’s Enterprise Networks transition plan and management approach that clearly articulates the Offeror’s ability to plan and execute a timely and seamless phase-in of all of its proposed services leading to assumption of full basic contractual responsibility.

• Provide a detailed project plan with Level 4 Work Breakdown Structure that includes all Enterprise Networks transition steps and milestones from contract award through to full operational activities (Assume an award date of 1 January 2011).

• Cross-reference to the technical approach work breakdown structure, and show all critical tasks and performance dependencies in a Gantt chart.

• Provide a detailed Enterprise Networks Roles and Responsibilities Matrix for use during the transition period.

• Identify USSOCOM and Incumbent Contractor required resources.

Transition-Out Planning and Execution (End-of-Contract)

• Describe the approach to assist USSOCOM in transitioning to another Enterprise Networks services provider at contract end-of-life.

• Provide details of the Offeror’s Enterprise Networks transition plan and management approach that clearly articulates the Offeror’s ability to plan and execute a timely and seamless phase-out of all of its proposed services leading to assumption of full basic contractual responsibility.

• Provide details of the Offeror’s plan to meet Enterprise Networks transition security requirements (facility and personnel), as well as its proposed procedures and policies, risk mitigation techniques, flexibility, resources, and experience which will clearly demonstrate the Offeror’s complete understanding of the requirements and its team’s ability to successfully execute an organized, seamless, and timely contract phase-out.

Quality Control Processes

• Describe the process and methodology for ensuring consistently high quality services and support through the transitional phase.

Transition Services Deliverable Documentation

• Provide a description of the documentation that will be developed during the transition period and delivered to USSOCOM, including items such as operations procedure manuals, escalation procedures, etc.

Volume IV –Past Performance Information 27 pages

IV-A – Reference Data and Relevant Experience.

• Contents. The Offeror shall submit a Past Performance Proposal containing the following:

1. Table of Contents

2. Summary Page describing the role of the Offeror and each subcontractor, teaming partner, and/or joint venture partner

3. Past Performance Information Sheets

4. Completed SF 294/295

• Past Performance Information Sheets.

Submit information on contracts you consider most recent and relevant in demonstrating your ability to perform the proposed effort.

1. The Offeror shall submit a maximum of five Past Performance Information

Sheets identifying active or completed contracts, either Government or commercial

2. The Government defines “recent” as contracts that have been performed during the past three years from the date of issuance of this solicitation.

3. The Government defines “relevancy” as how closely a past performance reference compares to USSOCOM’s support requirements in regards to overall organizational size, technical scope, geographic complexity, and extent of the services provided by the Offeror to the reference customer

4. Past Performance Information Sheets for each contract is limited to five pages

5. Offerors are cautioned that the Government may use the information provided by each Offeror in this volume and information obtained from other sources for the overall evaluation of past and present performance.

6. Offerors shall provide references, including two current Points of Contact (POCs), for each contract identified. Contact information for each POC and reference shall include both a telephone number and email address.

7. If the CAGE code for the contract is different than the offeror’s CAGE code, explain the relationship/relevancy between the contract and the proposed effort.

Past Performance Information sheets shall include specific information for each effort regarding experience in accordance with the following areas outlined below.

NOTE: If the experience in the following areas was not required under the referenced contract, the Offeror shall also indicate that it is not applicable or relevant on the information Sheet. Offerors should clearly include:

1. Program management experience

2. Key management personnel expertise

3. Management of the major functional requirements as outlined under in contract

Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services.

4. Management of a geographically diverse workforce located in both Government and Contractor facilities

5. Management of multiple task orders and efforts to minimize layers of management and oversight

6. Management of multiple subcontractors

7. Number of Subcontractors managed

8. Ability to work in an integrated team environment.

9. Performance in recruiting, hiring, training, and retaining personnel in similar environments including access highly specialized skill sets and Subject Matter Experts (SMEs) for both short and long term requirements

10. Management approach used in providing personnel at local off site and geographically separated locations

11. Experience in accessing internal and external team resources that were necessary to provide support for unique requirements to include security requirements similar to those contained herein

Each Past Performance Information Sheet shall include:

1. Contract number

2. Number of Full Time Equivalents (FTEs)

3. Total contract value

4. Annual contract value

5. Period of performance

6. Cage code of on the contract

7. Contract type

Volume V –Price Proposal No page limit V-A – Overview and Explanatory Narrative/Notes.

• Offeror shall submit supporting information required to evaluate prices. Offers should be sufficiently detailed to demonstrate their reasonableness.

• The burden of proof for credibility of proposed costs / prices rests with the Offeror.

Compliance with these instructions is mandatory and failure to comply may result in rejection of your proposal.

• Offerors prices must include represented costs for on-site and off-site work-related activities.

• Offeror must identify and fully describe ALL pricing assumptions.

• Offeror must specifically identify any required or assumed Government investment based on your technical/management approach.

• Offeror must include the Administrative Contracting Officer’s name, address, and phone number.

Table V-B FFP CLINS 1001-1010, 2001-2010, 3001-3010, 4001-4010, 5001-5010, and 6014.

• The pricing proposal shall include fixed unit prices for CLINs1001-1010, 2001-2010, 3001-3010, 4001-4010, 5001-5010 and 6014

Submit in Completed Section B

Part V-C: T&M CLIN’s 1011, 2011, 3011, 4011, and 5011-Time and Materials Rates.

• The pricing proposal shall include T&M labor Rates for each Labor Category listed in Section B.

Complete in Section J Attachment

Part V-D: Cost CLINs 1012, 2012, 3012, 4012, and 5012.

• The Estimated Direct cost for each Travel CLIN (1012, 2012, 3012, 4012, and 5012) is $40,000. This cost will be used to calculate each Offeror’s total contract price for evaluation.

Note: Estimated cost for each Offeror Cost CLINs will be based on the Government estimate for each CLIN therefore the Offeror is not required to submit cost data for the cost CLINs.

SECTION M - EVALUATION FACTORS FOR AWARD

The following have been modified:

EVALUATION FACTORS FOR AWARD

M.1 Introduction: This section outlines the criteria the Government will use in evaluating the Offeror’s capabilities and proposal for the USSOCOM SITEC Enterprise Network Services acquisition. The Government will compare each Offeror’s capabilities and proposal elements against the evaluation criteria related to the Government’s requirement defined herein. This is a competitive, best value, source selection using a tradeoff process that will be conducted in accordance with Federal Acquisition Regulation (FAR) Part 15.3 and Defense Federal Acquisition Regulation Supplement (DFARS) Part 215.3.

M.1.1 Basis of Award: This is a best value source selection conducted in accordance with the Federal Acquisition Regulation. The Government will select the best overall offer, based upon an integrated assessment of offerors' technical/management capabilities, past performance assessment, and price. For a proposal to be eligible for award the Offeror must: be deemed responsible in accordance with the FAR, meet all technical requirements of the solicitation, conform to all required terms and conditions, and include all required representations/certifications. An evaluation will be made of each Offeror's proposal resulting in an integrated assessment of the factors set forth below.

Proposals that are unrealistic in terms of technical/management, price, or schedule commitments may be rejected.

To arrive at a best value decision, the source selection authority (SSA) will integrate the source selection team's input, and then assess each offer in accordance with the evaluation factors and subfactors (described below).

The Government reserves the right to award a contract to other than the lowest price Offeror after consideration of all factors. The Government contemplates the award of a single contract; however, the Government reserves the right to make no award if no proposals meet the requirements of the solicitation.

M.1.2 Evaluation: The Government will evaluate proposals received against Qualifying Criteria and the following factors (Technical, Management, Past Performance, and Price). The Government will evaluate Qualifying Criteria (Volume I) on a pass or fail basis. The Government will use a color rating technique to evaluate Technical Criteria (Volume II) and Management Criteria (Volume III). The Government will evaluate relevant Past Performance (Volume IV) and determine the level of confidence in the Offeror’s ability to successfully perform the required effort based on relevant past and present past performance. The Government will not use a color rating to evaluate the Price Proposal (Volume V).

The evaluation factors for this solicitation are listed below. The Technical and Management factors are equal in importance. Past Performance is less important than both the Technical and Management factors and more important than Price. The Technical, Management, and Past Performance factors, when combined, are significantly more important than Price.

Factor 1: Technical

Factor 2: Management

Factor 3: Past Performance

Factor 4: Price

Technical and Management subfactors roll up into an overall rating for each of the factors. The offered prices under Price Proposal will be evaluated separately.

The Government will evaluate risk as an integral part of each of the evaluation of the Technical and Management Factors. The Government’s assessment of risk will be based on whether the information provided demonstrates that the Offerors performance will most likely result in success or failure. Risk will be included in the final evaluation for the Technical and Management factors and will not be evaluated as a separate factor. As part of this risk evaluation, the Government may take into consideration the potential effect that any or all caveats, exceptions, and assumptions that are stated in Offeror’s proposal may have on the capability, completeness, and appropriateness of the proposed solution to fulfill the contract requirements.

Table 1 below provides an overview of the Evaluation Categories and Factors.

Table 1. Evaluation Categories and Factors

Evaluation Category Factor

Qualifying Criteria

Technical Factor 1 Operational Integration and Integration Approach Subfactor 1 Enterprise Networks Service Strategy and Service Design Subfactor 2 Enterprise Networks Service Transition, Operation, Continual Improvement, and Information Assurance Coordination

Subfactor 3

Enterprise Networks Management Services Subfactor 4

Management Factor 2 Management Plan, Team Organization, Key Personnel, and Professional Development

Subfactor 1

Quality Control Subfactor 2 Transition Planning Subfactor 3

Past Performance Factor 3

Price Factor 4

M.1.3 Qualifying Criteria Overview: Information submitted for the qualification criteria will be evaluated to determine if the Offeror is eligible for award.

M.1.3.1 Facility Clearance. The Offeror provides proof of a Top Secret Facility Clearance as accredited by the Defense Security Service (DSS).

M.1.3.2 Contract Forms and Certifications. The Offeror validates eligibility for a Government contract based on the Offeror’s responses to the representations, certifications, all contract forms, and other statements required by the RFP. All Contract Forms, Representations, and Certifications are completed as required.

M.1.3.3 Small Business Contracting Plan: The Offeror provides a Small Business Contracting Plan that meets the minimum requirements in FAR Part 19.704 addressing every subpart (a) (1) through (a) (11) and minimum goals stated in section L. This plan will become part of any resultant contact award as an attachment.

M.1.4 FACTOR 1 – Technical: Under the Technical Factor, the Government will evaluate the Offeror’s overall approach and expressed capabilities for providing Enterprise Networks IT service management and integration services, as well as its ability to manage the day-to-day operations delivery and support the IT services environment for the Enterprise Networks service area.

M.1.4.1 Subfactor 1 – Operational Integration and Integration Approach: The Government will evaluate the Offeror’s approach to integrating Enterprise Networks Services IT service operations and management into the overall USSOCOM IT environment to meet operational requirements. The evaluation will include an analysis of the how the Offeror intends to ensure integration of USSOCOM Headquarters (in particular SORDAC and J6), Component and TSOC organizations. Evaluation will also incorporate Offeror’s operational efficiency and effectiveness improvement plans, as well as plans for interacting with USSOCOM mission stakeholders in gathering, clarifying, and refining USSOCOM Enterprise Networks mission requirements.

M.1.4.2 Subfactor 2 – Enterprise Networks Service Strategy and Service Design: Under this subfactor, the Government will evaluate the Offeror’s Technical approach for developing and supporting the USSOCOM Enterprise Networks service strategy, and service design activities detailed contract Attachment entitled Performance Work Statement, USSOCOM Enterprise Network Services, to meet USSOCOM expectations for a consistent high-availability, reliable, scalable, and secure Enterprise Networks service environment.