ERO_GF_45_Specifications_-Edited_11-7-16_FINAL.pdf

PROPERTY OF THE UNITED STATES GOVERNMENT - FOR OFFICIAL USE ONLY

Do not remove this notice - Properly destroy documents when no longer needed.

Immigration and Customs Enforcement

Office of Professional Responsibility

Security Division

Security Management Unit

Specifications

11/7/16

Security Management Systems

IDS/PACS/CCTV

Location: ERO

124 N 6 th

Street

Grand Forks, ND 58203

Part B v.1

Table of Contents:

Part A: Security System Requirements

1. Project Overview

2. Scope of Work

2.1 General Notes

2.2 Infrastructure

2.3 Site Visit Requirements

2.4 Training

3. Task Descriptions for each separate security system

Part A: Physical Access Control (PACS)

Part B: Intrusion Detection Systems (IDS)

Part C: Closed Circuit Television (CCTV)

4. ESS Warranty Plan

Attachment (1): Interior Security Systems Details

Appendices:

MegaCenter Alarm Requirements (MAR) Checklists

Security System Requirements

1. Project Overview Compliance with General Services Administration (GSA) specifications or in the absence of GSA Schedules the following will apply, Underwriters Laboratory (UL), National Institute of Standards and Technology, Federal Information Processing Standards, Interagency Security Committee (ISC) Security Standards for Leased Space, Department of Homeland Security Management Directive System, Homeland Security Presidential Directive-12 is required for all US Immigration and Customs Enforcement (ICE) security system projects.

Contractor qualification: Contractors/sub-contractors must be certified by the manufacturer and shall hold an HSPD-12 GSA Certification as an approved vendor listed on the Approved Products List (APL) of Federal Acquisition Service (FAS) IT Schedule 70 or 84, trained and certified by electronic security equipment manufacturer, and strictly adhere to the engineering, installation and testing procedures in accordance with the requirements of GSA, and equipment manufacturer(s).

Contractor must be qualified to perform necessary software application functions pertaining to Tyco Software House CCure 9000 Enterprise installation requirements for connectivity back to ICE HQ’s infrastructure. Technicians must possess current Tyco Software House certifications. Due to the ICE Enterprise requirements, CCure-9000 is the only PACS system that may be used. No other PACS system may be substituted for this project.

The place of work performance is the ICE office located at 124 N 6th Street Grand Forks, ND 58201. The Contractor proposed Electronic Management System (ESS) solution must reflect consideration for the sensitivity of the ICE mission, the safety and security of its personnel, and the use of a common identification credential for both logical and physical access to federally controlled facilities and information systems.

2. Scope of Work

ICE requires the Contractor/Vendor to design and install our Electronic Security System (ESS). The ESS includes but is not limited to; (1) Intrusion Detection System, (2) Physical Access Control System and (3) Closed Circuit Television (CCTV). The Contractor is to provide a turnkey solution including all labor and material necessary to complete all Tasks. The Contractor is to receive written approval from the ICE Field Security Manager for new devices prior to procurement and installation. The Contractor is to install all wiring including, but not limited to, communication and power support necessary for the operation of the ESS. The Contractor may and is encouraged to propose ESS solutions not specified here they believe will be beneficial to ICE operations at this location.

All work performed shall comply with National and local codes, ordinances, regulations, and other legal requirements of public authorities, which bear on the performance of work. The Contractor is to acquire all necessary permits for the completion of this work.

All ESS components provided by the contractor are required to meet applicable regulations, directives and guidelines for that respective activity.

When the Contractor has completed all ESS work, the Contractor is to test and certify the work performed has been completed, and the systems/hardware provided is in good working order.

The certification must be signed by a senior company official on letterhead identifying each task and ESS component applicable to the certification. The Contractor must follow the prescribed channels per the Contract when submitting certifications. Within two weeks of receipt of the certification the Government procurement team and Contractor will perform a final walk-through inspection/checklist and acceptance test of the ESS to ensure the system is complete and accepted. Inspections and tests will be conducted by the ICE Field Security Manager during the final walk-through. Contractor shall submit proposed schedule of walk-through early enough to allow travel arrangements.

During the acceptance test, contractor shall demonstrate all equipment and system features to ICE Field Security Manager.

Any portions of work found to be deficient or not in compliance with these requirements must be responded to and/or corrected within 14 days. Upon correction of deficiencies, contractor shall submit a request in writing for another acceptance test to the GSA Project manager.

If, at the conclusion of the acceptance test, all work is found to be acceptable and in compliance with the requirements, the Government will issue a letter of acceptance; Beneficial Use.

Date of beneficial use and warranty start date cannot commence prior to a successful final walk-through test. Failure of any Contractor provided hardware or software system to perform as specified will be construed as a failure to comply with requirements of the contract.

Within 30 days of award, the Contractor shall provide an updated project plan for the contract, which will address date of completion for all hardware installation, SMS component certification submittal with Input/Output Port Chart Numbering Form and final walk-through test.

The Contractor shall provide user training for end users upon completion and acceptance of the

ESS.

An in-depth training program is needed to enable the attendees to competently manage, program, configure and operate installed security systems. Training must include extensive hands-on time with the product.

Training services must provide attendees with the necessary skills to configure, install, operate, troubleshoot, and repair installed security systems. Training is to be a combination of lecture and lab instructions with emphasis on hand-on lab activities. Operational system hardware shall be utilized during training to provide attendee’s installed security systems environment familiarization.

A complete set of product specifications, manuals, and a certificate of training completion are to be given to each participant.

2.1 General Notes

This ICE location PACS shall be established as a client to the HQ ICE’s Enterprise C-Cure 9000 system, all iStar Ultra Panels are to be connected to an contractor-installed CISCO Switch or Devices (depending on how many iStar Ultra Panels exist) which will be connected to the Juniper SRX 210 Series device for ICE IRMNET connection. Purchase of the Juniper Model (SRX210HE or SRX210BE) device will be the responsibility of the Contractor. The Device will be shipped to ICE HQ for programming with directions provided by the SMU Field Security Manager.

ICE’s Enterprise C-Cure 9000 system, as all computer systems at ICE, are strictly managed and controlled by the Government including Certification and Accreditation (C&A) activities per Federal Information Security Management Act (FISMA), National Institute of Standards and

Technology publications and ICE policy. Governing publications for computer systems at ICE including Enterprise C-Cure 9000 are publications including but are not limited to FIPS 199, FIPS 201-2, and NIST Special Publications 800-53, 800-59, 800-79-1, 800-60, 800-116, and OMB M-11-11and DHS configuration settings for IT systems.

ICE has procured Physical Access Control Systems (PACS) to comply with directives and mandates including Homeland Security Presidential Directive 12 (HSPD-12), Federal Information Processing Standard (FIPS) 201-2, Federal Information Security Act (FISMA), OMB M-11-11 (Continued Implementation of HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors), as well as any other applicable standards.

With the advent of IP based physical security infrastructure, the ICE network-hosted PACS based on the ICE owned Software House C-Cure 9000 server delivery model, provides an operationally and financially feasible security infrastructure solution. Maximum benefit to ICE will be derived in terms of HSPD-12 compliance, expedited deployment, reduced cost of operation, and energy efficiency. This approach includes establishing a perimeter physical access control solution to be used as one common infrastructure that is centrally hosted but managed with delegated administration and shared across all ICE offices. Due to ICE Enterprise requirements, CCure-9000 is the only PACS system that may be used. No other PACS systems may be substituted for this project.

The Contractor is responsible for providing hardware that is compatible with the specified Software House C-Cure 9000 system. Compatibility is defined as manufacturer specified normal operation for the respective hardware, software, and hardware/software combined use.

Contractors nationwide have varying levels of experience and expertise in the security work specified throughout this SOW.

Conflicts between manufacturer’s recommendations, specification, and/or contract documents must be reported in writing to the contracting officer technical representative for resolution.

The Contractor is responsible for damage to any equipment, materials, surfaces or other work disrupted as result of the work. Repair or remuneration will be the sole responsibility of the Contractor. If such work cannot be repaired within a reasonable time, the Government reserves the right to repair damaged equipment, materials or surfaces and offset the costs for such repairs from the awarded contract price. The Contractor will coordinate any anticipated ESS downtime with the ICE Field Security Manager (FSM) through the GSA Project Manager.

Contractor provided power supplies to ESS equipment are required to be hard wired.

Unsecured plug-ins to power supplies is not acceptable. Electrical work requirements include but are not limited to National Electrical Code (NEC) NFPA 70 and NFPA 101 - National Life Safety Code.

Provide grounding at security device location and ensure proper bonding to existing facilities.

Ensure grounding continuity by properly bonding appropriate cabling, closures, cabinets, conduits, service boxes, and head end equipment.

All grounding is to be performed in accordance with ANSI-J-STD-607-A, NEC, NFPA, and local codes and practices.

Power shall only be applied to the system after re-checking for proper grounding of the system and measuring all loops for lack of shorts, grounds and open circuits.

The ESS must be installed by, at a minimum, a journeyman electronic or security system technician, with a minimum of five (5) years’ experience in similar installation. If any apprentices are used, they must be fully supervised by an experienced journeyman. The Contractor will provide sufficient oversight by a qualified Project Manager.

A list of ESS equipment and components that meet HSPD-12 standards can be found at:

https://gsageo.force.com/IDM/IDMFicamProductSearchPage

The Contractor will provide an as-built package including one electronic PDF format file and three (3) hard copies of the SMS diagrams identifying the locations of all SMS components.

This will include but is not limited to floor plans, riser diagrams, port charts, door details and device wiring details. Additionally, the as-built package (book) shall contain any other deliverable items to include documents generated as a result of the final walk through checklist and acceptance testing.

Homeland Secure Data Network (HSDN) Room security requirements (if applicable) are provided as a separate Statement of Work (SOW) by the Security Division (SD), Security Management Operations Unit (SMO). Questions regarding proposed HSDN spaces should be directed to ice.adsec@ice.dhs.gov.

2.2 Infrastructure

Wiring for all ESS devices shall be tamper resistant. For PACS Card Readers the wire should be equivalent to twisted shielded cable to reduce interference. Wiring for all ESS field devices shall not be exposed (i.e. must be internal to a secure space wall, ceilings, doorframes, etc.)

upon installation. Wiring for all ESS components should remain within ICE space to the fullest extent possible. When it is not feasible for wiring to remain internal to ICE space the contactor shall provide a tamper resistant or conduit solution. Written approval by the ICE Field Security Manager is required for any wiring to be placed external of ICE controlled space. The Contractor shall securely fasten all ESS wiring above drop ceilings to provide adequate support in an approved method and per prevailing electrical code(s). No wiring may be directly in contact with acoustical ceiling tiles. The Contractor may not abandon any wiring in the ceiling per the applicable fire code. When replacing existing security system wiring the contractor must remove abandoned ESS wiring in the ceiling per the applicable code. Line security to end devices shall be implemented through End-of-Line resistors installed at the device.

High security screws must be used for all ESS components that are exposed (i.e. can be viewed externally or are not secured behind a face plate).

All wiring shall consist of a single, unbroken run that is free of splices and T-Taps. All wiring shall be labeled at both ends using a numerical system to allow for identification. The wire labeling configuration shall be called out on the as-built ESS drawings to be provided and verified during final walk through and acceptance.

All ESS equipment panels (IDS, PACS & CCTV) will be contained in the LAN or Security Equipment Room as specified by the ICE Field Security Manager.

The Contractor will patch and paint any holes and make any repairs to any surface (i.e. walls, doors, ceiling, etc.) that is the result of the Contractor's work. Repair work must match existing construction in grade and likeness.

The Contractor’s proposal must identify by square footage all wall and floor space requirements for rack and wall mounted equipment. The Contractor’s proposal must identify by amperage all SMS power requirements.

The Contractor is to provide and install all equipment to include reader controllers and associated power for ESS operation. All ESS backend equipment (i.e. reader controllers, IDS panels, etc.) is to be installed in the suite’s IT LAN room (or other secured area as designated by the construction plan). In the IT LAN room, high quality fire rated plywood, or better must be installed by the Contractor to support wall mounted backend equipment (i.e. panels, power supplies, etc.).

The contractor shall provide and install an eight hour rated backup battery solution for all ESS hardware.

2.3 Site Visit after Award

Prior to commencing work the Contractor is required to perform a site walkthrough with the Government procurement team to discuss aspects of the facility and job specific requirements.

The walkthrough is to be scheduled through the GSA Project Manager.

• General: Examine conditions prior to proceeding with work.

• Examination of Premises: Visit site to become familiar with local conditions under which work is to be performed and correlate observations with requirements of contract documents. Upon exercise of reasonable diligence in observation of site and local conditions, no allowance shall be made for claims of concealed conditions by the contractor.

• Before ordering any materials or performing work, the contractor shall verify measurements and be responsible for their correctness.

Facility Review: Before commencing work, conduct walkthrough of work areas, describing specific work methods and proposed schedules. Identify areas of concern, review important procedural and safety precautions, and agree upon desired installation timetables through a project plan developed by contractor.

Existing infrastructure and security devices should be used to maximum extent possible for this security upgrade project.

2.4 Training

The Contractor shall provide user training for end users upon completion and acceptance of the ESS.

An in depth training program is needed to enable the attendees to competently manage, program, configure and operate installed security systems. Training must include extensive hands-on time with the product.

Training services must provide attendees with the necessary skills to configure, install, operate, troubleshoot, and repair installed security systems. Training is to be a combination of lecture and lab instructions with emphasis on hand-on lab activities. Operational system hardware shall be utilized during training to provide attendee’s installed security systems environment familiarization.

A complete set of product specifications, manuals, and a certificate of training completion are to be given to each participant.

3. Task Descriptions

Part A: Physical Access Control (PACS)

PACS software must be FIPS-210-2, HSPD-12 compliant and capable of managing current ICE PIV cards.

In various locations such as, but not limited to; Perimeter Doors, Secure Areas, etc., as directed by the Field Security Manager and annotated in Attachment (1), the below card reader which is compliant to FIPS 201-2, HSPD-12 High Assurance Card/PIN card readers that have the capabilities to check the PIV Card Certificate against the Federal Bridge will be utilized:

Listed on the Approved Product List:

Veridt Dual Multi Mode Card/PIN Readers High Assurance (CHUID/CAK/PKI) 900W2036 (Stealth Model Version)

Where the Veridt Card Readers are used, plastic reader spacer’s are to be used to ensure no interference from the metal junction boxes or interference wall material such as metal mesh will occur.

A list of ESS equipment and components that meet HSPD-12 standards can be found at:

https://gsageo.force.com/IDM/IDMFicamProductSearchPage

Card readers are to be connected to Door Switch Modules (DSM). The DSM connects as an input or output to the iStar Ultra Panels for communication to ICE’s Enterprise C-Cure 9000 Server. The Contractor is required to complete the two addendums; Output Board Form and Port Chart Numbering Form. With the Output Board Form and Port Chart Numbering Form being provided by the Contractor ICE shall perform programming and access administration in the Enterprise C-Cure 9000 server.

Electric strikes are to return to a locked state immediately after an access grant and door open takes place. Electric strike requirement: UL 1034, burglary-resistant listed and American National Standard for Electric Strikes and Frame Mounted Actuators - ANSI/BHMA A156.31, Grade 1 (Cycle 500,000, Static Strength—Voltage @ 100% and 85% of rated = 1500 lbf., Dynamic Strength—Voltage @ 100% and 85% of rated = 70 ft. lb. (95J).

Additional Electric Strike Specifications:

1. Construction: Stainless steel, tamper resistant, internal solenoid.

2. Operation: Field reversible, plug-in connectors.

3. Solenoid: Internally mounted to facilitate electric strike installation in hollow metal, concrete filled, and aluminum and wood jambs, operated by direct current to provide silent operation.

4. Electric Strike: Capable of operation with less than 30 pounds of force against keeper.

For door locations with electric strike locks the Contractor will provide and install a face plate which will prevent the lock bolt from being retracted from the unsecure side of the door, or install a door strike that engages the dead latch located on door hardware. All card reader doors shall be fitted with fail secure hardware complying with all applicable safety standards.

Contractor will provide a Juniper device and connect each iStar Ultra panel and the client workstation (if used) to the device, if more than four iStar Ultra panels are used in conjunction with a client workstation, then a CISCO Switch device is needed. The contractor shall work with the HQ’s ESS Team for any network handshakes that will be required to do with the installed iStar Ultra panels and Juniper devices. This work is not limited to re-programming the Juniper to set specifications within the Web Interface Graphical User Interface (GUI). The Contractor will remain involved in this task until the connection is successfully completed. After acceptance by ICE the contractor will provide a CD with systems configuration as a back-up in case of C-Cure server failure.

A list of ESS equipment and components that meet HSPD-12 standards can be found at:

Part B: Intrusion Detection Systems (IDS)

All detection devices, panels containing ESS equipment to include power/battery/access control enclosures must have functional internal tamper switches which create a point specific automated alarm. Motion detectors must be dual technology (Microwave and passive infrared or Adaptive Radar and passive infrared) unless otherwise specified.

All devices and points (alarm and tamper circuits) are to be separately identified in the IDS panel to support the responding entity with exact locality description for a quick and accurate response.

The contractor shall propose an IDS solution for the entire suite within the facility that is occupied by ICE. The activation/deactivation key pad for IDS shall be installed inside of ICE space, there are no exceptions. The IDS requires connectivity to and monitoring by the Federal Protective Service MegaCenter Email: AlarmServices@dhs.gov. The Contractor shall also prescribe an IDS solution for perimeter and high security areas. This solution may include, but is not limited to, Balanced Magnetic Switches (BMS) meeting UL 634, Motion Sensors, Glass Break Sensors and Duress Contacts.

The contractor must complete all “NEW JOB” paperwork for monitoring of the alarm system at the MegaCenter. Each point of ESS must be individually identified at the keypad and at the MegaCenter. All zones must be tested to the local FPS MegaCenter to ensure the functionality of the ESS System is completed and accurate for functionality.

Prior to testing and final acceptance of IDS the Contractor must complete all forms issued by the MegaCenter and submit them along with as-built drawings that depict the specific location of all devices, panels, etc. and a detail inventory list of equipment installed for each system.

The Contractor will ensure that all zones have been fully tested and communicate with the FPS MegaCenter prior to the final test and job completion. A temperature monitoring system shall be established within the IT/LAN room (or Security Equipment Room) with notification to the FPS MegaCenter.

A detailed listing of all ESS equipment (including make and model specifications) must be provided in the contractor’s bid and reviewed by the OPR Field Security Manager to ensure compliance with

ICE requirements.

A list of locations/rooms or doors that require IDS components is contained in Attachment (1).

Existing infrastructure and security devices should be used to maximum extent possible for this security upgrade project.

Part C: Closed Circuit Television (CCTV)

Network Video Recorder (NVR) equipment is required for the storage of CCTV images. The NVR will consist of a device with minimum recording/storage specifications of 30 frames per second, megapixel or better resolution, and the memory to capture minimum of 30 days of recorded surveillance. The Contractor will determine the capacity of the NVR based on the camera megapixel and 30 FPS requirements. The Contractor shall provide a NVR solution with a minimum of 20% free channels to allow for cameras to be added in the future. All cameras shall be powered from a central power supply located in the ESS equipment installation room specified by the Government.

The system will consist of a digital video software package with appropriate licenses and extended storage, a fully integrated network video recorder with a minimum on board storage to store thirty days of continuous video recording at 30 FPS of megapixel resolution or better.

All cameras will be IP megapixel or better and set up at 30 frames per second. Cameras will be in fixed, tamper-resistant dome mounts or detention grade enclosures. The cameras will provide coverage of areas listed in Attachment (1).

All wall mounted monitors will be 42 inch or larger and display the CCTV. Monitors will need to be able to scroll thru all video cameras and no more than 8 cameras will be displayed at any one time. Locations of monitors will be listed in Attachment (1). These can be wall or ceiling mounted to provide viewing from the majority of work areas. If supplied in the detention processing area theses monitors will only display the cameras in detention area.

Monitors must have the capability of being programmed to view different cameras at the same time as designated by the program office(s). The video software also needs to have the ability that if a duress alarm is activated that the closest camera to the point of alarm will take over the monitors and be displayed in full screen until reset.

A video AiPhone type system may need to be integrated to add additional remote monitoring.

Remote standalone CPUs for access to video for retrieval and viewing of all cameras will also need to be installed in locations described in Attachment (1).

The Contractor shall provide CCTV solutions which must be Internet Protocol (IP) based.

A detailed listing of all ESS equipment (including make and model specifications) must be provided in the contractor’s bid and reviewed by the OPR Field Security Manager to ensure compliance with ICE requirements.

A list of locations or rooms that require CCTV components is contained in Attachment (1).

4. ESS Warranty Plan

Under the Warranty Plan the Contractor shall provide ICE replacement parts to be utilized in the event of an equipment failure. All replacement parts will be the property of the Government provided to and stored by ICE. Warranty will commence on official date of use after testing and acceptance by ICE.

The Contractor’s Warranty Plan shall include ESS equipment replacement costs and hourly labor costs for installing warranty items.

ATTACHMENT (1)

INTERIOR SECURITY SYSTEMS DETAILS

Note: Existing infrastructure and security devices should be used to maximum extent possible for this security upgrade project.

Section A - IDS Alarm Zones

The following rooms require separate “stand alone” alarm partitions

Room #115 (Weapons Storage Room) Room #107 (IT/LAN room)

Section B - Secured Areas

Doors Requiring Balanced Magnetic Switches (BMS)

Room #107 (IT/LAN room) Room #115 (Weapons Storage Room) All Perimeter Doors will require BMS and roof hatch in Mechanical Room

Rooms Requiring PIR Motion Sensors

Room #102 (Lobby) Room #107 (IT/LAN Room) Room #108 (Open Office) Room #109 (Mechanical Room) Room #112 (Gym) Room #113 (Conference Room) Room #114 (SDDO Office) Room #115 (Weapons Storage Room) Room #117 (SIEA Office) Room #127 (Interview Room) Room #127A (Interview Room) Room #128 (Processing Area) Room #130 (Sally Port)

Section C - Card Reader Locations

All Card Readers MUST be Veridt Dual MultiMode Card/PIN Readers High Assurance (CHUID/CAK/PKI) 900W2036 (Stealth Model Version).

First Floor

Room #104 (DRA Work Area) Room #107 (IT/LAN Room) Room #109 (Mechanical Room) Room #115 (Weapons Storage Room) Room #116 (Vestibule) Room #118 (Man Trap) – In/out on both doors Room #124 (Vestibule) – In/out on both doors Room #125 (Alien Property Storage Room) Room #130 (Sally Port) – Both overhead and pedestrian doors

Note: Sally Port Vehicle Entrance Overhead Doors required two card readers to be pedestal-mounted at pedestrian vehicle and bus heights. These readers will be located on both sides of the Sally Port.

Section D - Duress Alarm Buttons Locations

Room #104 (DRA Work Area) Room #118 (Man Trap) Room #124 (Vestibule) Room #127 (Interview Room) Room #127A (Interview Room) Room #128 (Processing Area)

Section E – Duress Alarm Strobe Unit Locations

Room # 104 (Corridor behind DRA Work Area) Room #108 (Open Office) Room #114 (SDDO Office) Room #128 (Processing) Room #130 (Sally Port) Room #134 (Hallway)

Section F – Control Keypad Locations

First Floor

Room #104 (DRA Work Area) Room #107 (IT/LAN Room) Room #115 (Weapons Storage) Room #116 (Vestibule)

Section G – Interior Video Coverage Areas

*** Denotes cameras requiring detention grade housings

Room #102 (Lobby) Room #104 (Corridor behind DRA Work Area with view of IT/LAN Room door) Room #108 (Corridor leading to Open Office with view of Weapons Storage) Room #118 (Man Trap) Room #120 (Cell)*** Room #121 (Cell)*** Room #122 (Cell)*** Room #123 (Cell)*** Room #124 (Vestibule) Room #127 (Interview Room) Room #127A (Interview Room) Room #128 (Processing Area)

Section H - Video Monitor Locations

Room #106 (DO Office) Room #114 (SDDO Office) Room #128 (Processing Area)

Section I – Perimeter CCTV

The following areas require exterior day/night camera(s) with heater/blower/environmental housing

Examples of equipment as follows:

PTZ Camera: AXIS Q6034-E, Outdoor PTZ Dome Network Camera, HDTV Quality (or equal)

Parapet Mount: AXIS T91A61 (or equal)

PTZ Controller: AXIS 295 Video Surveillance Joystick (or equal)

Fixed Dome Camera: AXIS P1346-E, Network Camera, Outdoor Housing, HDTV Quality, with digital PTZ (or equal)

Pan Tilt Zoom Camera Locations

NW Corner of Building

NE Corner of Building

SW Corner of Building

SE Corner of Building

SE Corner of Sally Port

SW Corner of Sally Port

Fixed Camera Locations

View of perimeter door for Mechanical Room

View of perimeter door for Vestibule Entrance

View of West overhead door to Sally Port

View of East overhead and pedestrian doors to Sally Port

Day/night cameras with heater/blower units or environmental housings will be attached to the four corners of the building so as to survey both sides from one camera. These units should be attached to the roof in the corners (parapet mount preferred) so as to look down on the outside of the building from each corner and to view the surrounding property to include parking areas when needed. These PTZ cameras can be pre-programmed through the DVR software to view a pattern or tour during the evening hours or daytime hours, but manually controlled when needed.

Section J – Exterior Access Control

Vehicle Entry / Exit Gates (2 gates – 4 reader/keypads)

Dual post for two (2) reader/keypads per post – low and high

Two (2) Smart card (PIV) reader/keypads in weather proof housing per post – low and high

Two (2) color camera/intercom units in weather proof housing per post – low and high (Intercom will have door release feature inside facility and/or a manual push to open button inside facility for gate release without using the intercom)

Department of Homeland Security

National Protections and Programs Directorate

Federal Protective Service

MegaCenter Alarm Requirements (MAR)

DATE OF SUBMISSION:

Thank you for selecting the Federal Protective Service (FPS) as your alarm monitoring service provider.

FPS maintains four Multi-Regional Emergency Management Control Centers (MegaCenters) across the country. The MegaCenters handle alarm monitoring and radio dispatch of Federal Protective Service Officers (PSO) and Contract Guards for alarm response, criminal activities and emergencies for General Services Administration (GSA) federally owned properties and leased space. Additionally, the MegaCenters notify local authorities; including law enforcement, emergency medical services and/or fire departments, as designated by customer protocols.

Before system installation is complete, the installer and customer must complete the attached application and submit it to the MegaCenter to initiate monitoring services. Make sure to complete every item on the attached application to ensure proper setup of your alarm account. Contact the Technical Services Desk (TSD) if you need additional assistance in completing any part of the application. Failure to complete all sections accurately will cause delays in setup.

To better serve our customers, FPS maintains a standard equipment list that must be adhered to by all of our monitored clients. The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP).

All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted. All Fire communicators must be UL Listed and inspected by the Local AHJ (Authority Having Jurisdiction) and follow all NFPA 72 standards.

Fax or email the completed form to the Technical Service Desk (TSD) of the respective MegaCenter.

Allow 48 hours, or 2 full business days, for account setup. After set-up is complete, contact the MegaCenter to schedule alarm system acceptance testing.

MEGACENTER INFORMATION: This list provides contact information and geographical responsibilities for each MegaCenter. If a customer or installer requires assistance, contact the MegaCenter based on the geographic location of the installation.

MegaCenter Philadelphia Battle Creek Denver Suitland

REGIONAL COVERAGE

AREAS: 1, 2, 3 4, 5, 6 7, 8, 9, 10 11

GEOGRAPHICAL COVERAGE

AREAS: (State Codes)

CT, DE, MA, MD, ME,

NH, NJ, NY, PA,

Puerto Rico, RI, VA, Virgin Islands, VT, WV

AL, FL, GA, IA, IL, IN,

KS, KY, MI, MN, MO,

MS, NC, NE, OH, SC,

TN, WI

AK, AR, AZ, CA, CO,

Guam, HI, ID, LA, MT, ND, NM, NV, OK, OR, Saipan, Samoa, SD, TX, UT, WA, WY

MD (Metropolitan area), VA (Metropolitan area), Washington, DC

ALARM SERVICES DESK

PHONE NUMBER: 1-877-526-5578 1-866-312-4004 1-888-511-5062 1-301-763-9523

ALARM SERVICES DESK

EMAIL ADDRESS:

philadelphiamegacenter.a larmservices@hq.dhs.gov battlecreekmegacenter.al armservices@hq.dhs.gov

Denvermegacenter.alarm services@hq.dhs.gov suitlandmegacenter.alarm services@dhs.gov

FAX NUMBER: 1-215-521-2099 1-269-565-9545 1-303-236-2151 1-301-763-0060

EMERGENCY NUMBER: 1-800-4FPS-411 (1-877-437-7411)

mailto:larmservices@hq.dhs.gov mailto:larmservices@hq.dhs.gov mailto:armservices@hq.dhs.gov mailto:armservices@hq.dhs.gov mailto:services@hq.dhs.gov mailto:services@hq.dhs.gov mailto:services@dhs.gov mailto:services@dhs.gov

NOTE THE FOLLOWING REQUIREMENTS - PLEASE READ THE ENTIRE PAGE

The installer must adhere to the FPS Design and Installation Standards to be considered complete. FPS can not release payment until every job is 100% complete, inspected and tested.

Cost of monitoring of burglar alarms by the MegaCenter is figured into the GSA leasing agreements. Any location that does not have a GSA building number will be required to provide a Security Work Authorization (SWA) number to the MegaCenter, for billing purposes, prior to starting an account. All fire alarm accounts, encrypted high-speed transmission and environmental sensors will require an SWA number for creating and monitoring the account. Contact the regional FPS Protection Security Specialist (PSS) at the MegaCenter for SWA request forms.

The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP). All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted.

When the application has been successfully completed, fax or email it to the proper MegaCenter. Due to the volume of requests, this information should be sent 48 hours, or two full business days, before a download is required. Emergencies may be accommodated on a case-by-case basis.

Once the MegaCenter receives all the information, it will be entered into our computer databases and assigned an account number. Contact the MegaCenter 24 hours prior to going on site for installation of the system. It is essential that the MegaCenter has received all the required paperwork. No accounts will be accepted prior to completion of this form.

The Installer shall completely install the security system. The liability for installation and complete testing is the sole responsibility of the installer and including verification of proper reporting of all zones into the MegaCenter.

The MegaCenter will provide support for troubleshooting but this does not reduce any of the Installer responsibilities. The Installer should have working knowledge of the alarm system being installed. The Technical Service Desk (TSD) will provide some assistance. The installer shall contact the MegaCenter Alarm Services Desk for system programming. Once installation has been completed, notify the MegaCenter that the panel is ready to be programmed. Local keypad programming will be locked out and all future programming issues will be handled through the MegaCenter. If installation issues arise, the Installer shall contact the equipment manufacturer’s Technical Support for the system being installed.

The panel phone line should be on a dedicated phone line but if that line is unavailable, an analog POTs (Plain Old Telephone) line that is wired for proper line seizure with an RJ31X can be used. Digital phone lines such as fiber or VoIP (Voice over Internet Protocol) or analog converters will not allow for transmission of analog alarm signals. FAX machines, answering machines, and other types of office automation devices may interrupt signal transmission and result in the signals not being properly sent to the MegaCenter. Most alarm manufacturers recommend that you use a dedicated phone line.

When the alarm system is completely installed and programmed to the MegaCenter’s specifications, it must be fully tested with the MegaCenter Technical Service Desk and the Installer. If required by the installation contract, the Contractor must then schedule an acceptance inspection.

Once this inspection has been completed and the work has been verified as satisfactory the MegaCenter can issue a Signal History report indicating all zones have been tested successfully as part of the package for final payment. Once all the information has been processed, the MegaCenter will provide an account number for the project. The account will be disabled during testing and will be placed online when all of the require information and testing has been completed and written notification from the agency has been provided.

The Installer is responsible for the installed equipment for one year and is also responsible for training the agency staff. The MegaCenters can determine equipment status by remotely performing diagnostics with the programming software. The MegaCenter must be notified by the Agency prior to taking the alarm system out of service or placing the alarm system on test mode.

Any service changes that need to be made after the initial activation must be performed in coordination with the applicable MegaCenter. All changes must be faxed or emailed to the MegaCenter at least two days prior to the work being performed.

CONTENTS

To Be

Completed By Customer:

To Be Completed By

Installer:

Page

SUBSCRIBER INFORMATION:

Information about the customer agency subscribing to alarm monitoring and/or installation services.

X

FPS CONTACT:

Contact information for the FPS representative responsible for this project.

AUTHORIZED ACCOUNT CONTACTS:

List of contacts authorized to perform specific functions regarding the alarm account.

SYSTEM TEST AND ACTIVATION:

Scheduled date and time for final testing of the alarm system.

EMERGENCY CONTACT INFORMATION:

Information about business and afterhours contacts.

USER INFORMATION:

List of users authorized to obtain access to the alarmed areas.

INSTALLER INFORMATION:

Information about the company that is performing, or has performed, the alarm system installation.

ALARM SYSTEM INFORMATION:

Information about the alarm system configurations.

X 7

FLOOR PLAN INSTRUCTIONS:

Instructions regarding the floor plans required for submission.

AREA / PARTITION INFORMATION:

Information about the alarm system Areas / Partitions.

KEYPAD INFORMATION:

Information about all keypads attached to the alarm system.

RELAY INFORMATION:

Continued list of zones/devices and list of alarm system Relays.

ZONE / DEVICE INFORMATION:

List of zones/devices included in the alarm system.

Includes device inventory.

FPS ACCOUNT NUMBER:

SUBSCRIBER INFORMATION

INSTRUCTIONS: Provide information pertaining to the customer of the alarm account.

AGENCY NAME: AGENCY ADDRESS:

GSA BUILDING NUMBER (If applicable): BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state and zip): SUITE/ROOM: FLOOR:

BUILDING MANAGER /

PROPERTY MANAGER:

OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

ACCOUNT PASSWORD: The account password is used to verify a customer’s legitimacy to be on the premises when the MegaCenter calls in response to alarm activations. The FPS account number AND password will be required when requesting alarm/account information or to place your account in an offline status.

As a security measure, we recommended you change your account password on a regular basis.

FPS CONTACT

FPS INSPECTOR OR SECURITY SPECIALIST: Provide contact information for the Inspector or Specialist assigned to this project.

NAME (PRIMARY): OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

AUTHORIZED ACCOUNT CONTACTS

AUTHORIZED SECURITY MANAGER: Contacts authorized with full authority to make changes to any part of the account.

NAME (PRIMARY): OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

NAME (ALTERNATE): OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

AUTHORIZED FUNDING OFFICIAL: Contacts authorized to provide and approve funding for monitoring and maintenance services.

NAME: OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

AUTHORIZED MAINTENANCE MGR: Contacts authorized to coordinate and manage alarm system maintenance.

NAME: OFFICE PHONE: CELL PHONE: FAX: EMAIL ADDRESS:

SYSTEM TEST AND ACTIVATION

INSTRUCTIONS: Provide a scheduled test date. The system will not go online until a complete and thorough test is completed. The test should be coordinated with the installer on site and the MegaCenter. The MegaCenter will make every effort to meet the scheduled test date and time; however, re-scheduling may be necessary to accommodate testing parties.

SCHEDULED TEST DATE: SCHEDULED TEST TIME:

Emergency Notification List (ENL) Information The call-lists, shown below, determine when the MegaCenter will contact the site; DURING normal business hours (Day), and when to contact the designated individuals AFTER normal business hours (Evening) for alarm activations.

During Business Hours Alarm Activations:

Business Hours: AM PM TO AM PM

Work Days: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Time Zone: EST CST MST PST

If the alarm system sends a signal during normal business hours as described above, please outline the order in which phone numbers should be called.

****PREMISES NUMBER MUST BE ON THE BUSINESS HOURS CALL LIST****

DO NOT DISPATCH AUTHORITIES DURING BUSINESS HOURS UNLESS SOMEONE FROM

CALL LIST IS CONTACTED FIRST EXCEPT FOR DURESS/PANIC.

**Each phone number must be a unique number so do not duplicate phone numbers**

Call

Orde

Contact Person Business Hours Telephone Numbers

1 Premises Number

Protective Security Officer

Local Police 24 hour dispatch (NOT 911)

X Authorized only to make changes to

After Business Hours, Weekend & Holiday Alarm Activations:

When an alarm is received outside business hours, and either an incorrect or no password is received, please outline the order in which phone numbers should be called.

****LOCAL POLICE MUST BE ON THE AFTER HOURS CALL LIST****

Local Police 24 hour dispatch (NOT 911) Telephone Number: Called – First Last

**Each phone number must be unique and there must be at least one land line**

Call

Order

Contact Person After Hour

Numbers Home - Cell - Pager

This form is used for the purpose of adding passcodes that will be used to turn the alarm system on or off. Each code must be unique. The chart below indicates which features are available to each authority level with 4 being the lowest and 1 being the highest level.

Authority Levels 1 2 3 4

F u n ct io n

Arm █ █ █ █

Disarm █ █ █ █

Bypass Points █ █ █

Un-bypass Points █ █ █

Force Arm █ █ █

Diagnostic Functions █ █

Add Users █

Delete Users █

Change Users █

USER CODE: USER NAME: AUTHORITY

LEVEL: AREAS ASSIGNED:

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

1 2 3 4 5 6 7 8

INSTALLER INFORMATION

INSTRUCTIONS: Provide information pertaining to the company providing installation services of the alarm system.

COMPANY NAME: STREET ADDRESS: CITY:

STATE: ZIP CODE: OFFICE PHONE: OFFICE FAX:

SERVICE MANAGER: SERVICE MANAGER PHONE: SERVICE MANAGER EMAIL:

TECHNICIAN: TECHNICIAN PHONE:

ALARM SYSTEM INFORMATION

ALARM SYSTEM STATUS:

(Check One)

NEW UPGRADE RELOCATION

ALARM SYSTEM TYPE:

(Check All That Apply) BURGLARY DURESS ENVIRONMENTAL FIRE

ALARM PANEL TYPE:

(Write Model Number) HONEYWELL CADDX DMP BOSCH

PANEL PHONE NUMBER: Does system need to dial 9 for outside line?

LOCATION OF PANEL AND TRANSFORMER:

NOTE: The following phone line connections will be accepted by FPS, dedicated and or RJ31X connections with proper line seizure and programming to enable the MegaCenters to connect remotely at any time. For Internet monitoring, IP addresses must be static and designated solely for alarm monitoring purposes.

Internet Monitoring: The customer MUST provide the

MegaCenter with a Static IP address of their Internet router. The customer also needs to open port 7700 (UDP) inbound on their firewall and forward port 7700 (UDP) on their firewall to the alarm panel.

NETWORK INTERFACE MODULE TYPE: NOTE: It is the responsibility of the onsite IT staff to make sure all routers and ports are configured properly. Also it is highly recommended that a telephone be connected to the panel as a means of secondary communication

DEVICE IP ADDRESS (MUST BE STATIC): MAC ADDRESS:

NAT’ed IP ADDRESS (if available): RAM DATA LOCK CODE, OR CSID (IF NOT DEFAULT)

FLOOR PLAN INSTRUCTIONS

INSTRUCTIONS: Provide a clean reproducible copy of building or office area floor plan(s), showing all devices, zones and point IDs.

These plans will be scanned into our alarm automation software to assist the responding agency with locating the exact area of the alarm. If possible, we would prefer the above requested drawings or plans in automated format. AutoCAD files are preferred but .PCX, .BMP or .JPG formats are acceptable. SEE SAMPLE DRAWING.

AREA / PARTITION INFORMATION

INSTRUCTIONS: List information regarding other partitioned areas. Include Account No. (If known) for each area along with the location. Every partitioned area needs to have at least one keypad.

AREA ACCOUNT KEYPAD ADDRESS DESCRIPTION OF AREA (Include Location)

KEYPAD INFORMATION

INSTRUCTIONS: List the manufacturer, model and serial number for each keypad attached to the system.

KEYPAD

ADDRESS

AREA

NO.

AUDIBLE

( Y or N ) LOCATION MANUF. MODEL NO. SERIAL NO.

RELAY INFORMATION

RELAY MODEL TRIGGER RESET METHOD DESCRIPTION SERIAL NUMBER

ZONE/DEVICE INFORMATION

Only one device can be used per zone.

INSTRUCTIONS: List information regarding all alarmed devices (zones). List the manufacturer, model and serial number for each type of device installed. Identify the zone and/or area it is attached to. Provide a zone description that can be used when reporting an alarm condition to a responding authority. If a Duress device exists, state whether it is audible or silent.

Duplicate form to add additional zones.

Device Types Response Types BUR – Intrusion, burglary, door, and motion devices 24 - 24 Hour DUR – Duress and panic devices D - Delay ENV – Environmental, temperature, and humidity devices F - Follower GLS – Glass break devices P - Perimeter TRB – Trouble devices I - Instant FIR – Fire devices TPR – Tamper devices SUP – Supervisory devices

ZONE AREA DEVICE

TYPE

SILENT/

AUDIBLE

ZONE DESCRIPTION

(Include Location)

RESP.

TYPE

MODEL

NUMBER

SERIAL

NUMBER