GS-04-P-16-EZ-D-7001.pdf

SPECIFICATION AND

OFFER FORMS

SOUTHEAST SUNBELT REGION

OFFICE RELOCATION SERVICES

FOR THE GSA SOUTHEAST SUNBELT REGION (ALABAMA, FLORIDA, GEORGIA,

KENTUCKY, MISSISSIPPI, NORTH CAROLINA, SOUTH CAROLINA AND TENNESSEE)

CONTACT PERSON Patrick Dillon, Contracting Officer

Phone:(404) 215-6831 Email: patrick.dillon@gsa.gov

ISSUING OFFICE General Services Administration

Acquisition Division Program Support (4PQAP) 77 Forsyth St Terrace Level Atlanta, GA 30303

ISSUE DATE October 12, 2016

PROPOSAL DUE November 11, 2016

TIME 3:00 p.m. (E.S.T.)

NAICS CODE 484210--Used Household & Office Goods Moving

SOLICITATION NUMBER GS-04-P-16-EZ-D-7001

GENERAL SERVICES ADMINISTRATION

This solicitation is competitive total small business set-aside.

Any questions regarding this solicitation must be submitted in writing to Patrick.dillon@gsa.gov NLT Noon (EST) 25 October 2016 . All questions will be answered via amendment at close of the Q&A period.

GS-04-P-16-EZ-D-7001- Office Relocation/Move Services

NOTICE: The information collection requirements contained in this solicitation/contract, that are not required by regulation have been approved by the Office of Management and Budget pursuant to the Paperwork Reduction Act and assigned OMB Control No. 3090-0163.

TABLE OF CONTENTS

PART 1-THE SCHEDULE

Section A - Solicitation/Contract Form

A.1. Standard Form 33 - Solicitation, Offer and Award A.2. Bid/Offer for Basic Services

Section B - Supplies or Services and Prices

B.1. Description of Services B.2. Type of Contract B.3. Pricing of Options B.4. FAR 52.222-43 -- Fair Labor Standards Act and Service Contract Labor Standards --

Price Adjustment (Multiple Year and Option Contracts) (May 2014) B.5. Space Categories

Section C - Description/Specification/Work Statement

C.1. Scope of Work C.2. Supervision, Labor and C.3. Contract Effort Required C.4. Pre-Move Meetings, Inspections, Site Visit C.5. Definitions of Move Complexity C.6. General Requirements C.7. Specific Requirements C.8. Quality Assurance Plan C.9. Disassembly, Reassembly, and Special Handling of Property C10. Materials and Equipment C11. Hauling and Disposal of Furniture

Section D - Packaging and Marking https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

D.1. Payment of Postage and Fees D.2. Marking D.3 FAR 52.247-14, Contractor Responsibility for Receipt of Shipment (April 1984) Interference with Business

Section E - Inspection and Acceptance

E.1. The Role of Government Personnel and Responsibility of Contract Administration E.2. FAR 52.246-4, Inspection of Services - Fixed Price (Aug 1996) E.3. Inspection and Acceptance after the Relocation

Section F - Deliveries or Performance

F.1. Place of Performance F.2. Scheduling of Service F.3. Rescheduling F.4. Delivery Orders F.5. Urgent Requirements F6. FAR 52.247-5, Familiarization with Conditions (April 1984) F7. Canceling Service F.8. Term of Contract F.9. Duration of the Contract

Section G - Contract Administration Data

G.1. Clauses Incorporated By Reference G.2. Payments (General) G.3. Inquiries G.4. Nonpayment for Additional Work G.5. Submissions of Invoices for Services G.6. Report of Orders Received G.7. Contracting Officer Authority

Section H - Special Contract Requirements

H.1. Identification of Employees H.2. GSAM 552.237—71 Qualifications Of Employees (MAY 1989) H.3. Experienced Personnel to Pack/Unpack Sequential Files And Books H.4. Security H.5. Liability of Contractor H.6. Interference with Business

H.7. A+ CERTIFICATION

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Section I - Contract Clauses

I.1. Clauses Incorporated By Reference I.2. Clauses Incorporated By Full Text

Section J – Exhibits and other attachments

J.1. Pricing Matrix J.2. Contact for Contractor's Quarterly Summary Report J.3. Project Specific Statement of Work Template

Section K - Representations, Certifications and Other Statements of Offerors

Online Representations and Certifications Application (ORCA) www.sam.gov --- MANDATORY. This section only references the Representation and Certifications that should be done on line. Failure to do so will result in offeror's proposal being rejected.

Section L - Instructions, Conditions and Notices to Offerors

L.1. FAR 52.219-6 Notice of Total Small Business Set-Aside (June 2003) L.2. Contents of Technical Proposal L.3. Subcontracting L.4. Bidder Information L.5. Pre-Award Inspection L.6. Instruction for Proposals

Section M - Evaluation Factors for Award

M.1. Basis for Award M.2. Technical Evaluation M.3. Management Approach M.4. Past Performance https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

M.5. Prior Experience M.6. Evaluation of Price https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

SECTION B - SUPPLIES OR SERVICES AND PRICES - CONTINUED

B.1. DESCRIPTION OF SERVICES

General Services Administration (GSA), Public Building Service’s Mission is to provide superior workplaces for federal customer agencies at good economies to the American taxpayer. GSA's Southeast Sunbelt Region, Region 4 located in Atlanta, GA, provides value-added products and services to federal agency clients located in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina and Tennessee.

The landlord for the civilian federal government, Public Buildings Service (PBS) acquires space on behalf of the federal government through new construction and leasing, and acts as a caretaker for federal properties across the country. PBS owns or leases assets, maintains an inventory of workspace for federal employees, and preserves historic properties.

A wide variety of factors can result in the need for tenant agency relocations in this space.

These office relocations of GSA and its tenant agencies will occur under the direction of GSA.

The requirement for move services can be precipitated by timetables on projected purchases of existing buildings or sites for new buildings, completion of construction; consolidations of agencies, agency expansion, emergency relocations, funding and construction schedules for major repairs and renovations to buildings, and/or lease expirations.

The contractor shall provide the management, supervision, manpower, equipment and supplies necessary to provide moving and related services as described herein.

Work under this contract is expected to commence on or after _______________________, 2016.

Hazardous materials or hazardous substances are not authorized to be moved under this contract.

NOTE: To be considered in the evaluation of this RFP, an offeror shall propose an all-inclusive per square foot rate in the schedule of services. Prices must include all cost and expenses such as expenses for travel time, parking, overhead, overtime, General and Administrative (G&A) and profit. Thus, no separate allowance will be applied when services are required.

B.2. TYPE OF CONTRACT

This is an indefinite quantity, indefinite delivery contract for Moving Services. A GSA Form 300, Order for Supplies or Services will be used by GSA ordering officials to initiate Delivery Orders against this contract.

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The Government intends to award eight (8) (one per state) Indefinite Delivery, Indefinite Quantity (IDIQ) contracts. Eight (8) contracts will be awarded for the following states: 1.)

Tennessee, 2.) Kentucky, 3.) North Carolina, 4.) South Carolina, 5.) Alabama, 6.) Mississippi 7.)

Georgia and, 8.) Florida.

Each contract awarded establishes a base year and four option years. The maximum dollar amounts for the base year and each option year for each state within the region should not be considered in any way a projection of the actual dollar value of the orders that might be placed under this contract.

For the states of Alabama, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee, the total estimated dollar value is $2,750,000.00; $550,000.00 per option year.

For the states of Georgia and Florida, the total estimated dollar value is $15,000,000.00;

$3,000,000.00 per option year.

Each contract will guarantee a fixed minimum dollar amount of $1,000.00. The Government is not obligated to place orders beyond this guaranteed dollar amount.

Orders of $2,500.00 or less may be processed using either direct pay procedures or the Government wide commercial purchase card, which is the preferred method to purchase and to pay for micro-purchases. No work shall be performed under this contract prior to issuance of GSA Form 300 to the Contractor.

B.3. PRICING OF OPTIONS

Offerors shall price the option requirements for the four (4) additional one year periods by assuming the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor, for the initial 12 month period will apply to the four (4) additional 12 month option periods.

In the event the option(s) are exercised by the government the contract price(s) will be adjusted upward or downward at the time the option is exercised in accordance with the Federal Acquisition Regulation (FAR) clause entitled: 52.222-45, Fair Labor Standards Act and Service Contract Act-Price Adjustment (Multiyear and Options Contracts).

B.4. FAR 52.222-43 -- Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (Multiple Year and Option Contracts) (May 2014) https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

(a) This clause applies to both contracts subject to area prevailing wage determinations and contracts subject to collective bargaining agreements.

(b) The Contractor warrants that the prices in this contract do not include any allowance for any contingency to cover increased costs for which adjustment is provided under this clause.

(c) The wage determination, issued under the Service Contract Labor Standards statute, (41 U.S.C. chapter 67), by the Administrator, Wage and Hour Division, Employment Standards Administration, U.S. Department of Labor, current on the anniversary date of a multiple year contract or the beginning of each renewal option period, shall apply to this contract. If no such determination has been made applicable to this contract, then the Federal minimum wage as established by section 6(a)(1) of the Fair Labor Standards Act of 1938, as amended, (29 U.S.C.

206) current on the anniversary date of a multiple year contract or the beginning of each renewal option period, shall apply to this contract.

(d) The contract price, contract unit price labor rates, or fixed hourly labor rates will be adjusted to reflect the Contractor’s actual increase or decrease in applicable wages and fringe benefits to the extent that the increase is made to comply with or the decrease is voluntarily made by the Contractor as a result of:

(1) The Department of Labor wage determination applicable on the anniversary date of the multiple year contract, or at the beginning of the renewal option period. For example, the prior year wage determination required a minimum wage rate of $4.00 per hour. The Contractor chose to pay $4.10. The new wage determination increases the minimum rate to $4.50 per hour. Even if the Contractor voluntarily increases the rate to $4.75 per hour, the allowable price adjustment is $.40 per hour;

(2) An increased or decreased wage determination otherwise applied to the contract by operation of law; or

(3) An amendment to the Fair Labor Standards Act of 1938 that is enacted after award of this contract, affects the minimum wage, and becomes applicable to this contract under law.

(e) Any adjustment will be limited to increases or decreases in wages and fringe benefits as described in paragraph (d) of this clause, and the accompanying increases or decreases in social security and unemployment taxes and workers’ compensation insurance, but shall not otherwise include any amount for general and administrative costs, overhead, or profit.

(f) The Contractor shall notify the Contracting Officer of any increase claimed under this clause within 30 days after receiving a new wage determination unless this notification period is extended in writing by the Contracting Officer. The Contractor shall promptly notify the Contracting Officer of any decrease under this clause, but nothing in the clause shall preclude the Government from asserting a claim within the period permitted by law. The notice shall contain a statement of the amount claimed and the change in fixed hourly rates (if this is a time-https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary and-materials or labor-hour contract), and any relevant supporting data, including payroll records, that the Contracting Officer may reasonably require. Upon agreement of the parties, the contract price, contract unit price labor rates, or fixed hourly rates shall be modified in writing. The Contractor shall continue performance pending agreement on or determination of any such adjustment and its effective date.

(g) The Contracting Officer or an authorized representative shall have access to and the right to examine any directly pertinent books, documents, papers and records of the Contractor until the expiration of 3 years after final payment under the contract.

(End of Clause)

B.5. SPACE CATEGORIES:

Basic square footage is the main classification for space. The following space classifications are included in the contract to be awarded for each state: ADP computer rooms; auditoriums;

child care; conference/training; courtrooms/judiciary; fitness center; food service; health unit;

judge’s chambers, us courts; judicial hearing room; laboratory; light industrial; private toilet; total office and warehouse.

There are four locations throughout the southeast in which there are leases in two story buildings without an elevator. Should a move be required in these locations, it shall be provided at the standard square footage bid, as proposed. Please factor this into your proposal.

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1. SCOPE OF WORK

The contractor shall furnish all labor, supervision, equipment, supplies, tools, materials and any other incidental costs required to provide move all office furniture, equipment and supplies, hereinafter sometimes called “property,” from the present location(s); transport property to the destination within the new location(s); and place the property pursuant to the instructions of the GSA Contracting Officer’s Representative (COR), or GSA specified agency monitor(s).

The contractor shall provide the General Services Administration (GSA) or other government agencies moving services on a commercial basis to the maximum extent practicable. Moving services include, but are not limited to, the following: pre-move planning, packaging materials, packing/crating, moving, loading/unloading, delivery/set up, storage, assembly, disassembly, and related reports.

The Contractor shall be responsible for performing all work under this contract in accordance with all Federal, State, County, and City laws, and codes, and follow the more stringent of them.

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In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to: Occupational Safety and Health Act (OSHA) and National Institute of Building Sciences (NIBS). Contractor shall provide all measurements using ANSI/BOMA method.

It is the purpose of this contract to provide good service whereas the Government provides minimal contract administration. When an order is placed to move an agency, the entire square footage of the agency will be included in the order. This space includes areas which are full of furniture and shall even include those areas within the agency which don’t have furniture.

Claims for additional money to move more crowded areas will not be considered, nor, will the Government reduce the amount of square footage for areas which may not have any items to move.

Use of the five Key Sustainable Product (KSP) standards is mandatory for all design and construction contracts, rehab contracts and move contracts and task orders and the contractor must provide submittals to show compliance with these standards.

The KSP standards are listed in the Green Procurement Compilation at https://sftool.gov/green-products/1037/key-sustainable-products and are also listed in the Facilities Standards for the Public Buildings Service (the “P-100”) at http://www.gsa.gov/portal/content/104821 in the section entitled “Key Sustainable Products.”

For all other products and materials installed in Federal buildings, the Contractor should refer to the Green Procurement Compilation at https://sftool.gov/greenprocurement unless the scope of work incorporates the P-100 by reference.

C.2. SUPERVISION, LABOR AND MATERIALS

The contractor shall provide proper supervision on all work under this contract, and shall assign the specific individual to receive instruction from the Government. The contractor shall provide a project manager for the duration of any move. The project manager will be responsible for directing the daily activities of the workers provided for the move. This individual will also be responsible for coordinating phases of the move with the ordering agency on a daily basis.

The contractor shall furnish and maintain, in a fully functional manner, a mobile cellular communication system. This telephone system shall be used by the Contractor's on-site supervisors to instantly communicate with the Project Manager, COR, and other parties 24 hours a day, 7 days per week. Mobile telephone numbers shall be provided to the COR five days after award. The contractor will immediately notify the COR of any changes in any of these telephone numbers.

The contractor shall furnish adequate and suitable materials, equipment, supplies and labor to provide effective, economical and timely accomplishments of all work under this contract. The Government may reject the use of any equipment that is considered unsuitable for the intended purpose or which may cause damage to Government property.

https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary http://www.gsa.gov/portal/content/104821

C.3. CONTRACT EFFORT REQUIRED

C.3.1. The Contractor shall provide a full range of services necessary to satisfy ordering agencies’ office relocation requirements. The Government is seeking services that industry normally accords to commercial customers to the maximum extent practicable.

C.3.2. The Contractor shall be capable of providing services for all the areas within the state.

C.4. PRE-MOVE MEETINGS, INSPECTION, SITE VISIT

Pre-move Meeting(s) and Inspection: The contractor’s representative shall attend meeting(s), as requested, with participants from GSA and tenant agency representative(s) to receive instruction and provide information about the relocation.

The contractor, GSA representative, and tenant agency representative shall participate in an initial walk through to inspect the property to be moved and facilities at the present and new locations in order to become acquainted with conditions existing at all locations. This will ensure that the necessary equipment and labor can be furnished to provide for the orderly, timely and efficient movement of the property.

Failure or neglect in becoming familiar with these conditions shall not relieve the Contractor from performing the services specified herein. Any damage shall be noted by the participants of the walk through.

C.5. DEFINITIONS OF MOVE COMPLEXITY

C.5.1 Standard Office Move: General office furniture, desks, computers, bookcases, sofas, chairs, office supplies, file cabinets, credenzas. Personal space will be packed and unpacked by the Government. Items in common space and lateral file cabinets will be packed and unpacked by vendor/contractor. Vendor/contractor will move all boxes.

C.5.2. Difficult Office Move: General office furniture, desks, computers, bookcases, sofas, chairs, office supplies, file cabinets, credenzas. Personal space will be packed and unpacked by the Government. Items in common space and lateral file cabinets will be packed and unpacked by vendor/contractor. Move to include disassembly and reassembly of systems furniture; computer room equipment and file rooms or libraries in excess of 500 square feet.

C.5.3. Complex Office Move: General office furniture, desks, computers, bookcases, sofas, chairs, office supplies, file cabinets, credenzas. Personal space will be packed and unpacked by the Government. Items in common space and lateral file cabinets will be packed and https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary unpacked by vendor/contractor. Move to include disassembly and reassembly of systems furniture; computer room equipment and file rooms or libraries in excess of 500 square feet.

Other items to be moved may include laboratories, weapons rooms, evidence rooms, health facilities such as clinics containing medical equipment.

C.6. GENERAL REQUIREMENTS

Provide commercial office relocation services by providing all labor, materials, and equipment necessary to accomplish the work.

C.6.1. Furnish all vehicles, insurance, fuel, driver, supervision, maintenance, equipment, and operating supplies/services, and perform all services necessary to provide office relocation services for ordering agencies (See FAR52.28-10 Vehicular and General Public Liability Insurance (APR 1984).

C.6.2. Ensure that its firm and staff maintain any generally required professional certification, accreditation, license, bond, and proficiency relative to their area of expertise. The Contractor shall retain documentation of such records. The Government will not pay for expenses to meet this requirement.

C.7. SPECIFIC REQUIREMENTS

The Contractor shall:

C.7.1. Perform all of the packing and/or crating necessary for the protection of all office equipment and furniture, such as fax machines, file cabinets, storage cabinets, desks, bookshelves, chairs, tables, credenzas, etc. Provide labels and tags for the Agency to mark property.

C.7.2. SUPERVISION, MANAGEMENT AND PLANNING

C.7.2.1. The contractor is responsible for all supervision and management to include coordinating, scheduling, and planning move hours with the agency representative; obtaining necessary clearances or permits, if any, which may be required by the local municipality for parking on streets during loading or unloading phases of the relocation; scheduling and conduction site visits.

C.7.2.2. The Government will not be liable for the Contractor’s failure to make adequate arrangements for any or all services and facilities needed for a move.

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C.7.2.3. Arrange for the use and/or operation of any available elevators at either the present or new location is the responsibility of the contractor.

C.7.2.3. Arrange for use of the loading dock at the present and/or new location shall be coordinated with the Agency Coordinator or their designee and the building management at the respective locations.

C.7.2.4. Arrange for on-street parking in the event moving vans are oversized and the loading dock cannot be used are the responsibility of the contractor.

C.7.2.5. Contractor shall comply with the applicable zoning and building codes.

C.7.3 QUALITY CONTROL PLAN (QCP)

A COMPLETE QUALITY CONTROL PLAN (QCP) SHALL BE ACCEPTED BY THE

CONTRACTING OFFICER (CO) PRIOR TO AWARD OF A CONTRACT.

C.7.3.1.The contractor shall prepare and implement a written quality control plan as described below. The Contractor must maintain continuity of services, without interruption, throughout the entire term of the contract. To maintain these critical services, the Contractor shall execute specific, detailed plans how this service continuity will be maintained. Plans (deliverables) are described as follows:

C.7.3.2. This paragraph establishes the minimum requirements for a quality control system to be provided and maintained by the Contractor. The Contractor shall ensure that the required services specified in this contract, meet the quality standards outlined in the contract. All work performed under this contract shall be of the highest quality, consistent with best industry practices, to assure timely provision of services, optimum tenant agency satisfaction, and adequate protection of Government assets. The Contractor is responsible for the day-to-day inspection and monitoring of all Contractor work performed to ensure compliance with contract requirements. The results of all quality control inspections conducted by the Contractor shall be documented on inspection reports (warranted as presented) and provided to the COR as required or on the last workday of each delivery order. It is also applicable for subcontractors where Government inspection is required. In such cases, it is the contractor’s responsibility to include in writing in each subcontract the use of this standard by his/her subcontractor. The

Contractor must revise the plan at no additional cost to the Government during the life of the contract as necessary to ensure that contract objectives are met. All revisions must be accepted by the COR. The Quality Control Plan shall include, but not be limited to:

C.7.3.3. Task Elements https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

A plan which indicates elements of each delivery order to be performed and the organization and the plan associated with each element, including all pre-planning moving services and reasonably expected possible problems such as property damages.

C.7.3.4. Inspection Methods and Timing

An inspection system, which shall include all contract requirements and inspection procedures such as some or all of the following methods: type of inspection, timing of inspection, acceptance/rejection criteria of each element of service, timely corrective action, and procedure for recording results of inspections. The QCP must identify how the Contractor will correct noted deficiencies immediately. Any changes to the inspection systems during the life of the delivery order and contract must be accepted by the COR. The administrative methods the

Contractor will use for identifying, correcting, and preventing defects in the quality of service performed before such level of performance becomes unacceptable.

C.7.3.5. Roles and Responsibilities of Personnel

A roster by name and job title must be provided. Roles and responsibilities of key personnel must be clearly identified as well as addressing responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with Government delivery orders and contracts must be identified.

C.7.3.6. Equipment and Supplies

The contractor will provide the COR or ordering agency a list of equipment and supplies expected to be used for each delivery order.

C.7.3.7. Records and Files

A description and/or samples of the forms, records, reports, and files the Contractor intends to utilize, which will indicate both the inspections conducted by the Contractor and necessary corrective action taken (as appropriate). Copies of all QCP related inspection reports and other documents shall be made available to the COR when requested. All such documents shall be maintained for the life of the contract, unless this requirement is waived in writing by the COR.

C.7.3.8. Strike Contingency Plan (SCP) https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

The Contractor shall prepare a SCP to be used in the event of a strike by his employees. This separate document shall include the following information.

Support Personnel: The SCP shall describe in detail how the Contractor will staff the building to provide the services defined in this specification during strikes by his employees as well as employee absenteeism.

License and Certifications: The SCP shall describe in detail how the Contractor will provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees (including subcontractor employees) will meet the experience and license requirements defined in this contract. SUPPORT PERSONNEL MUST MEET

SECURITY CLEARANCE REQUIREMENTS.

C.8. MOVING SERVICES QUALITY ASSURANCE PLAN

C.8.1. General

The procedures and methods established in this Quality Assurance Plan will serve as a guide for all parties involved ensuring that tenants and the GSA receive the services paid for and specified in this contract.

C.8.2. Partnering

In order to have an effective contract administration program that also ensures a successful business relationship between GSA and the contractor, all parties involved in the service delivery process must work as a team and foster open and honest communication at all times.

Close coordination and active cooperation on a continuous basis between the contractor and those representing the Contracting Officer are necessary to ensure a safe and healthy working environment.

GSA/Contractor Meetings: An initial step in avoiding disputes and claims is to settle minor problems and misunderstandings at the lowest possible level. A mutual effort shall be made to resolve all problems identified during these meetings. Frequency of meetings will be determined by the COR.

C.8.3. Performance Evaluation https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

C.8.3.1. Both the contractor and the Government, at the time of contract award, have agreed upon all terms and conditions as stated in the contract. During the life of the contract, contractor performance will be documented by means of the Contractor Performance Assessment

Reporting System (CPARS), written inspections, minutes of meetings, GSA/customer surveys and records which will be retained as part of the official contract file.

C.8.3.2. Effectiveness of Quality Control

The COR shall assess the effectiveness of the contractor's Quality Control Program through review of reports required of the contractor, service delivery information, customer interaction, and by means of GSA inspections.

C.8.3.3. Performance Objectives/Inspection Methods and Frequencies

GSA representative(s) accompanied by the Contractor’s representative(s) will make tours and inspections through the work site(s) where the contractor is performing services, to ascertain the level of services being performed. The contractor will be informed of less than satisfactory performance.

C.9. DISASSEMBLING, REASSEMBLING, AND SPECIAL HANDLING OF PROPERTY

C.9.1. The Contractor shall disassemble property when necessary for safe and efficient transportation, as determined by the ordering agency. The Contractor shall reassemble property after transporting to the new location. This requirement does not include tasks requiring specialized technical, mechanical, electrical or plumbing skills.

C.9.2. The Government will arrange to have electronic equipment disconnected and disassembled at origin then reconnected and reassembled at the destination.

C.9.3. As requested, the contractor shall be required to pack the contents of bookshelves, library shelving, and storage cabinets that cannot be moved with their contents under normal conditions. Final determination as to whether desks, bookshelves, library shelving, storage cabinets and other cabinets can be moved with their contents intact shall be the responsibility of the agency coordinator. Adequate padding materials shall be used to guard against possible scratching of the property to be moved.

C.9.4. When the disassembling of property is necessary for the safe and efficient transportation of the property, such disassembling at origin and reassembling at destination shall be performed by the contractor, except in the case of “specialized equipment” which required special handling.

Specifically, the contractor shall box library books, de-install library shelving, move books and shelving, and reinstall shelving at new location. Some shelving to be de-installed will be https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary attached to walls and some shelving is free-standing. At the new location, some shelving will be attached to walls; some shelving will be free-standing. Library shelving will be placed according to the direction of the Agency Office Manager or designee.

C.10. MATERIALS AND EQUIPMENT

C.10.1 Furnish all packing containers, including, but not limited to barrels, boxes, wardrobes and cartons; all crating materials; all padding materials; and all marking materials and sealing tape. The boxes and cartons required by the moving agency must be furnished by the contractor as least one (2) weeks in advance of the scheduled moving date, or one (1) calendar day after award, unless otherwise requested by the agency coordinator.

C.10.2. Furnish or cause to be furnished, when necessary, padding or other protective materials for the interior of the buildings, including elevators and all floor and carpeted surfaces, from and to which the furniture and equipment will be moved under the contract.

C.10.3 Ensure that all containers and materials are clean and of a quality sufficient for the protection of the property.

C.10.4. Sensitive or Classified Documents

Depending on the security nature of the document, ensure that office files are maintained in a secure location and/or transported in a secure truck. If necessary, the contractor shall be escorted by employees of the agency when boxes containing office files are moved. This includes escorting the movers while loading boxes of files in moving vans, while the boxes are in transit to the new location and as the boxes are taken off the moving van and placed as directed by the Agency Coordinator.

C.10.5. The contractor assumes full responsibility and shall indemnify the Government for any and all loss or damage of any kind or nature to Government property, including any equipment, supplies, accessories or parts furnished for services to be performed under the terms of this contract, resulting in whole or in part for the negligent acts or omission of the contractor or subcontractor, or any employee, agent or representative of the contractor or subcontractor.

C.10.6. Damaged furniture shall be replaced new, within 60 calendar days of notification at the contractor’s expense. Failure to replace damaged furniture will result in withholding of twenty (20%) percent of payment or value of furniture damaged, whichever is more until resolved. The contractor shall notify the COR and Agency of any damages immediately. The contractor shall provide pictures of the damaged item(s) and complete a report of the incident and provide this documentation to the COR immediately.

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C.10.7. The contractor shall save and hold harmless and indemnify the Government against any and all liability claims and costs of whatsoever kind and nature for injury to or death of any person or persons and for loss or damage to any property occurring in connection with or in any way incident to or arising out of the performance of work under the terms of this contract, resulting in whole or in part for the negligent acts or omission of the contractor, any subcontractor, or any employee, agent, or representative of the contractor or subcontractor.

C.10.8. Nothing in the above paragraphs shall be considered to preclude the Government from receiving the benefits of any insurance the contractor may carry which provides for indemnification for any loss or destruction of, or damage to property in the custody and care of the contractor where such loss, destruction or damage is the Government property. The contractor shall do nothing to prejudice the Government’s right to recover against third parties for any loss, destruction of, or damage to Government property (See GSAM 552.228-5 Government as Additional Insured (May 2009).

C.10.9. If equipment or building surface is damaged, repair to original specifications. Material used for touchup and repair shall blend with the color and texture of surrounding surface and applied in accordance with manufacture’s recommendations.

C.10.11 Work shall include clean-up of work site during and after work to include removal of all unused material, refuse and debris from the work area.

C.10.12. Equipment/material installed shall operate/function as designed by the manufacturer.

C.10.13. The contractor will be responsible for moving all identified furniture, boxes, and disassembly and reassemble all identified systems furniture per the COR’s instruction.

C.10.14. The contractor will be responsible for ensuring that furniture vendor is a certified and trained vendor for specialized furniture in order to properly disassemble and reassemble systems furniture.

C.11 In addition to office relocation and move services, the contractor may be requested to provide ancillary services to support hauling and disposal needs. These services will be negotiated on a case by case basis at the task order level by the procuring contracting officer.

SECTION D — PACKING AND MARKING

D.1. PAYMENT OF POSTAGE AND FEES

All postage and fees related to submitting information, reports, etc. to the Contracting Officer or the Contracting Officer's Representative (COR) shall be paid by the Contractor.

D.2. Marking https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary

All information submitted to the Contracting Officer or the Contracting Officer's Representative shall clearly indicate the contract number of the contract for which the information is being submitted.

SECTION E — INSPECTION AND ACCEPTANCE

E.1. THE ROLE OF GOVERNMENT PERSONNEL AND CONTRACT ADMINISTRATION

E.1.1. Contracting Officer

The Contracting Officer, also known as the Procuring Contracting Officer (PCO) has the overall responsibility for the administration of the base contract. He/ She alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules.

E.1.2. Administrative Contracting Officer (ACO): The ACO is the Contracting Officer responsible for task orders. The responsibility of ACO is exclusive to task order awards and includes soliciting, negotiating, awarding, modifying and close-out of task orders issued. The ACO processes invoicing and payments for task orders.

E.1.3 Contracting Officer Authority

In no event shall any understanding or agreement between the Contractor and any Government employee other than the Contracting Officer on any contract, modification, change order, letter or verbal direction to the Contractor be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by an appointed Contracting Officer.

The Contractor is hereby put on notice that in the event a Government employee other than the Contracting Officer directs a change in the work to be performed or increases the scope of the work to be performed, it is the Contractor's responsibility to make inquiry of the Contracting Officer before making the deviation. Payments will not be made without being authorized by an appointed Contracting Officer with the legal authority to bind the Government.

E.1.4. Contracting Officer's Representatives (COR)

The GSA Public Buildings Service (PBS) COR is designated by the Contracting officer. A contracting officer’s representative (COR) assists in the technical monitoring or administration of a contract (see FAR 1.602-2(d)).

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The COR has no authority to make any commitments or changes that affect price, quality, quantity, delivery, or other terms and conditions of the contract nor in any way direct the contractor or its subcontractors to operate in conflict with the contract terms and conditions

Responsibilities may include, but are not limited to: determining the adequacy of performance by the Contractor in accordance with the terms and conditions of this contract and in conjunction with tenant agency personnel; acting as the Government's representative in charge of work at the site; documenting through written inspection reports the results of all inspections conducted;

and advising the Contracting Officer of any factors which may cause delay in performance of the work. The COR will be the primary contact in discussing problems encountered in the performance of the work with the Contractor.

E.1.5. Contract Inspectors

Contract Inspectors are subordinates of the COR, and are responsible for the day-to-day inspection and monitoring of the Contractor's work. The responsibilities of the Inspector include, but are not limited to: inspecting the work to ensure compliance with the contract requirements;

documenting, through written inspection reports, the results of all inspections conducted;

following through to assure that all defects or omissions are corrected; conferring with representatives of the Contractor regarding any problems encountered in the performance of the work and generally assisting the Contracting Officer's Representative in carrying out his responsibilities.

E.1.6. Move Coordinators

The Move Coordinators are representatives of each major group of offices to be moved. In many cases there will only be one move Coordinator regardless the number of groups. Their responsibilities include the following: participating in pre-proposal conferences, pre-move meetings, walk-throughs, etc.; participating in the move and assisting in the placement of property; assisting the COR in inspecting work to help ensure compliance with the contract requirements; following through with the COR to assure that all defects or omissions are corrected; and generally assisting the COR.

E.1.7. Monitors

Monitors are representatives of each major group of offices to be moved. Their main responsibility is assisting the Contractor's personnel in the correct placement the Government's property. They are typically needed at both origin and destination.

E.2. FAR 52.246-4 -- Inspection of Services -- Fixed-Price (Aug. 1996)

(a) Definition: “Services,” as used in this clause, includes services performed, workmanship, and material furnished or utilized in the performance of services.

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(b) The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires.

(c) The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

(d) If the Government performs inspections or tests on the premises of the Contractor or a subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no increase in contract price, all reasonable facilities and assistance for the safe and convenient performance of these duties.

(e) If any of the services do not conform with contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by reperformance, the Government may --

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce the contract price to reflect the reduced value of the services performed.

(f) If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may --

(1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

(2) Terminate the contract for default.

(End of Clause)

E.3. INSPECTION AND ACCEPTANCE AFTER THE RELOCATION

Upon completion of the relocation, preliminary inspection and acceptance will be made at the destination location by the COR/Alternate following an exit walk-through. The Contractor shall be required to participate in the exit walk-through with the appropriate Government representatives. Final acceptance and notice of any damages will be given to the Contractor within 15 working days from the date of the preliminary inspection and acceptance by the Government. It is the responsibility of the tenant agency being moved to report damage in https://easi.pbs.gsa.gov/suite/tempo/records/type/sol/item/ikBinLDeHJegYbgj8oIiQ_cSejdwaN62dR0geScIkdOqGzsGpIh0XRgPQ/view/summary writing to both the COR and to the Contractor within 15 working days from the preliminary acceptance. The COR will monitor the status and resolution of the claim.

SECTION F — DELIVERIES OR PERFORMANCE

F.1. PLACE OF PERFORMANCE

F.1.1. The specific places of performance are unknown. The possible places or areas of performance are identified in exhibit J.2 List of GSA Customer Service Centers and Counties.

The contracting officer will obtain wage determinations for additional possible places of performance if asked to do so in writing.

F.1.2. FAR 52.222-49 Service Contract Labor Standards -- Place of Performance Unknown (May 2014)

(a) This contract is subject to the Service Contract Labor Standards statute, and the specific place of performance is unknown. In addition to places or areas identified in wage determinations, if any, attached to the solicitation, wage determinations have also been requested for the following: ________ [insert places or areas]. The Contracting Officer will request wage determinations for additional places or areas of performance if asked to do so in writing by _____________ [insert time and date].

(b) Offerors who intend to perform in a place or area of performance for which a wage determination has not been attached or requested may nevertheless submit bids or proposals.

However, a wage determination shall be requested and incorporated in the resultant contract retroactive to the date of contract award, and there shall be no adjustment in the contract price.

F.1.3. The GSA Administrative Contracting Officer is always responsible for determining the date and time of the move, as outlined on the delivery order. The Contractor shall be responsible for being able to provide supervision, labor, materials, and equipment for multiple phases of a tenant agency move. The Contractor shall also be responsible for performing multiple moves involving several agencies, during a given time frame (such as a weekend), as required by the ordering office (GSA CSC).

Occasional an agency will have to move to a split assignment that includes multiple locations.

These locations are also occasionally consolidated, requiring moves from several locations to a single location. The move of excess furniture, to or from storage or to a location other than destination, is outside of the scope of this contract; however, at the request of the Government, excess furniture can be consolidated within the location at origin as long as the furniture does not have to be handled twice.

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F.1.4 List of States

• Georgia

• Florida

• Alabama

• Mississippi

• Kentucky

• Tennessee

• North Carolina

• South Carolina

F.2. SCHEDULING OF SERVICE

F.2.1. Placing Orders

The ordering office will give the Contractor written notice of the Government's requirement four

(4) weeks in advance if possible, but not less than ten (10) working days prior to the scheduled move date.

F.2.1. All work under this contract shall be ordered on GSA Form 300, Order for Supplies and Services, which is referred to as a “Delivery Order.” Each order will describe the extent of work to be performed. Each will give the times and dates that the move will begin and end, as well as the addresses at origin and destination. It is essential that the Contractor arrive at origin on time with enough men, materials, trucks, etc. to complete the move as scheduled. The phone number at which the COR/Alternate can be reached will be included on the delivery order so that the GSA representative can be reached if a problem comes up during the move and the representative is not at the move site. An authorized representative of GSA shall be called immediately if a significant problem (such as movers arriving late, an injury, a problem with tenant agency personnel or the lessor, etc.) occurs.

F.2.2. Delivery Orders

Delivery Orders may not exceed…