Sample_Task_2_-_LPDAAC_System_Maintenance_Support.pdf

EARTH OBSERVATION SYSTEMS (EOS) PROJECT

SYSTEM MAINTENANCE SUPPORT (Task Order 18)

STATEMENT OF OBJECTIVES (SOO)

1 Purpose

The purpose of this Statement of Objectives (SOO) is to provide for Technical Support Services Contract

(TSSC) support to the System Maintenance Task within the Earth Observation Systems (EOS) Project at the United States Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center.

2 Scope

The EOS Project Work Breakdown Structure (PWBS) defines the scope of work for the EOS Project to

Level 2 (Task) and Level 3 (sub-Task). The objectives for this task order are in support of the System

Maintenance Management (8836D6D.4.1), Software System Maintenance (8836D6D.4.2), and System

Administration (8836D6D.4.3) sub-Tasks of the System Maintenance Task (8836D6D.4).

8836D6D

EOS Project

8836D6D.5

Science

Operations

8836D6D.1

Project

Management

8836D6D.4

System

Maintenance

8836D6D.5.1

Science Ops

Management

8836D6D.5.4

User Support

8836D6D.4.2

Software System

Maintenance

8836D6D.2

Science

Integration

8836D6D.1.1

Project

Management

8836D6D.3

System

Development

8836D6D.4.3

System

Administration

8836D6D.5.2

System Operations

8836D6D.2.1

Science Int.

Management

8836D6D.2.3

Outreach &

Communications

8836D6D.2.4

Science R&D

8836D6D.2.2

Science Liason

8836D6D.4.1

System Maint.

Management

8836D6D.3.1

System Dev.

Management

8836D6D.5.3

Data Management

8836D6D.3.2

System

Development

L1 PWBS

L2 PWBS

L3 PWBS

8836D6D.2.5

Community

8836D6D.1.2

Systems

Engineering

8836D6D.4.4

USGS Shared

System O&M

8836D6D.4.3

USGS WAN O&M

8836D6D.5.5

ASTER COFUR

8836D6D.2.6

MEaSUREs VIP

8836D6D.2.7

AIRMOSS

3 Period and Place of Performance

The period of performance is from Start of Task plus 12 months.

All work will occur on-site at the USGS EROS Center located near Sioux Falls, South Dakota; however, the government will entertain exceptions for proposed off-site performance.

4 Background

NASA EOS is a long-term, interdisciplinary, and multidisciplinary research mission to study global-scale processes that shape and influence the Earth as a system. The EOS mission is partially accomplished through the provision of a comprehensive data and information system to provide the Earth science research community with easy, affordable, and reliable access to the EOS and other appropriate Earth science data.

The NASA Earth Science Data and Information System (ESDIS) Project is responsible for providing scientific and other user access to earth data. The ESDIS Project provides access to data through the development and operation of the Earth Observing System (EOS) Data and Information System

(EOSDIS). EOSDIS generates higher-level standard data products, and archives and distributes data products. Data products from EOS and other NASA Earth science missions are stored at Distributed

Active Archive Centers (DAACs) to support interactive and interoperable retrieval and distribution of data products. The ESDIS Science Operations Office (SOO) is responsible for the overall management of all DAAC Science Operations.

The Earth Observing System Data and Information System (EOSDIS) provide a Core System (ECS) maintained under the EOSDIS Evolution and Development (EED) contract. The ECS Science Data

Processing Segment (SDPS) provides a set of archive and distribution elements and is deployed at three

Distributed Active Archive Centers (DAACs). The DAACs provide the facilities along with the management and operations support for the production, archive, and distribution of EOS standard data products. DAAC Unique Extensions (DUEs) are developed and maintained to augment the capabilities provided with the Core system.

The LP DAAC is one of the active archive centers in EOSDIS. The LP DAAC is devoted to land processes data in support of the Earth science research community. The LP DAAC provides a repository of discipline related earth science data and expertise, and a mechanism for interaction among scientists, EOS data investigators, and data center specialists; other EOSDIS archive centers, EOSDIS Science

Investigator-led Processing Sites (SIPS), and ESDIS project personnel and the EOSDIS contractors.

NASA establishes and sets all policy in regards to operations, systems, and support software. NASA will establish policies and determine requirements, approve designs, plans and procedures, and provide liaison to other NASA-sponsored organizations.

It is the responsibility of the USGS to operate and maintain the DAAC equipment, provide mission support, archive data, support an ordering system for the user community to retrieve data, distribute data, provide user support, and ensure adherence to NASA regulations including, but not limited to, security, health, and safety regulations.

A very large variety and volume of data will be handled, and the LP DAAC activities must work as a part of, and in concert with, a wider NASA data system, the EOS Data and Information System (EOSDIS), and the organization responsible for it, the Earth System Data and Information System (ESDIS).

5 Performance Objectives

5.1 Objective: Task Management for TSSC activities.

Measures of Success:

Adherence to Baseline scope, schedule, and costs

Effective communication within project team and with USGS task management

Quality, Cost Control, Timeliness, and Customer Satisfaction

Suggested activities:

Facilitate communication efforts across the EOS project and with external entities

Provide technical configuration management activities and best practices

Support project-wide management processes including documentation, communication

Maintain currency of Interface Control and other support documentation

Support technical meetings and working groups

Support transition of prototypes (and/or other research and development activities) to an

Operational capability

Support inter-project activities with the LTA and other USGS/EROS projects

Support intra-project activities across task orders

Maintain currency of EOS technical architecture documentation

Provide recommendations to increase efficiency and decrease costs at the LP DAAC

Support travel to other government agencies or locations as necessary in support of LP

DAAC requirements.

Outcomes:

Baseline task management plan to include WBS, scope, schedule, and cost

Configuration Control Board (CCB) minutes

Trip Reports and/or Meeting Notes

Contractor work breakdown structure with associated responsibility assignment matrix

Weekly status report to include task accomplishments, plans, progress, problems (due by

Monday COB for the previous week)

Monthly Status Report to include task scope, schedule, accomplishments (actual) and plans

(forecast); due within 5 days of the end of each month

Interface Control Documents (ICD’s), DUE documentation, and EOS Architecture

Travel

Travel to technical exchange meetings will be require for up to 8 domestic trips

5.2 Objective: Integration and Ongoing Support of DAAC Unique Extensions (DUEs) into the LP

Environment.

DUE availability (including ability to operate without manual intervention)

DUE manageability (documentation, efficiency)

Suggested activities:

Utilizing a prioritization methodology, provide Sustaining Engineering to include:

o Corrective maintenance (maintenance activities intended to remove errors or bugs from the software, the procedures, the hardware, the network, the data structures, and the documentation) o Preventive maintenance: Regularly scheduled maintenance activities; the intent is to anticipate problems and correct them before they occur.

Coordinate an Engineering Review Board (ERB)

Support a capability with USGS Denver (IBIS) to enable credit card orders (ASTER)

Maintain existing operational DUE’s (30+)

Provide minimal support on procure non-ECS hardware, software, and maintenance services to assure effective and efficient operations of the LP DAAC

Support the evolution of the LP DAAC Web Site structure

Support the integration of a more robust Terralook capability in regards to ASTER full resolution browse imagery

Formalize the integration of AESICS (and overpass predictor) capability into the Core

DUE Configuration Change Report (monthly)

DUE release schedule (quarterly)

DUE software repository consisting of source code (under CM) + documentation

DUE review including recommendations (annual report + ongoing recommendations)

ERB notes, including DUE top 5 issues (weekly)

5.3 Objective: Integration and Support of delivered ECS capabilities into the LP environment

Effectiveness of Communication and Coordination with NASA EED contractors

Core System (ECS) availability (including ability to operate without manual intervention)

Suggested Activities:

Provide system engineering support

Support ECS Evolution activities

Support ECS custom code installs with local EOSDIS Evolution and Development (EED)

(one major and 3 minor releases per year)

Provide metrics data to ESDIS for EMS and other project-tracked metrics

Maintain multiple test environments (TS2 and TS1)

Perform ECS regression testing and system configurations

Perform ECS functional tests and performance exercises

Create system test plans

Develop, review and update procedures, resource logs and document chronic problems with trouble tickets

Notify and coordinate with operations and management issues, problems or system outages

Identify and investigate efficiencies in the system or processes to benefit operations and/or system performance

Support problem triage for ECS functions

Support ECS documentation and engineering reviews and pre-ship activities

Support local EED and Raytheon Riverdale in system development and maintenance activities

Provide a document review and maintain on an annual basis Interface Control Documents

Support ESDIS implementation of coherent web practices and functions

Provide support for the reprocessing of MODIS data to version 6

Support integration of new ECS Releases

LP DAAC release schedule – weekly

Top Issues list – weekly

ECS Test Reports – as needed

Operations Verification Acceptance Reports

5.4 Objective: Provide security for the LP environment.

Compliance with NASA and USGS security policies

Timeliness of correcting identified security issues

Maintain DAAC IT security in compliance with all NASA and USGS guidelines including

NPG 2810.1 NASA security guidelines

Perform hardware and software management which comply with USGS NIST and FISM security controls

Perform system level log monitoring to satisfy DOI security requirements

USGS Security Plan Revision – According to IMS

5.5 Objective: Provide System, Storage, and Database Administration.

Operational systems meet or exceed 95% up time through the course of the year.

Provide 24 x 7 on call system support (SA and DBA) for operational systems

Perform system troubleshooting and tuning activities

Perform system administration activities

Maintain system administration documentation

Perform database administration activities

Perform database administration troubleshooting and tuning activities

Maintain database documentation

Ensure Local Area Network connectivity for LP DAAC

Perform an evaluation and clean up of the LP DAAC infrastructure

Perform an evaluation of VMWare and the cost/benefit to the LP DAAC

Evaluate and support potential Storage Area Network upgrades

Deploy IBM Endpoint manager across the LP DAAC systems

Database Administration Report- monthly

System / Storage Administration Report – monthly

5.6 Objective: Provide Hardware and Infrastructure Activities.

Minimize ongoing maintenance of LP hardware (200+ virtual servers and multiple PB of on line storage).

Monitor computer room environment for effective operations to include heating, cooling, humidity, etc

Provide space and equipment planning

Provide infrastructure support

Provide for capacity planning and technical refresh planning

Support ECS hardware requirements

Support facility modifications to include hardware and space planning along with consolidation activities

Support hardware tracking responsibilities

Support capacity planning

Provide Support for the augmentation of the SAN, which should allow for the addition of

MODIS v6 reprocessing

Updates to the LP DAAC IT Life Cycle Refresh Plan – quarterly

LP DAAC IT Life Cycle Refresh Plan – yearly

5.7 Objective: Provide support for integrating new Earth Science Data Records (ESDR) into the

ECS and DUE infrastructure.

OVA’s are successful for MEaSUREs data sets, Global Forest Cover Change (GFCC) and

Web Enabled Landsat Data (WELD).

Preparation of the system for the accompanying ESDR

Perform system testing and tuning activities

Provide estimation planning for on line storage

ESDR plans

OVA reports

6 Assumptions and Constraints

6.1 The TSSC contractor shall comply with the USGS Manual Fundamental Science Practices

(http://www.usgs.gov/usgs-manual/), which govern how scientific investigations, research, and activities are planned and conducted and how information products are reviewed and approved for release and dissemination. Information products, as defined by the aforementioned Manual, shall http://www.usgs.gov/usgs-manual/ be subject to peer-review and subsequent approval by a Government Approving Official for official release.

6.2 The TSSC contractor shall interact/interface with other program offices within the USGS, EROS, and other federal, state, and local agencies and will likewise interact/interface with other support contractors providing support services to these program offices.

6.3 The Government will provide all property necessary for the execution of work performed on-site at the EROS Center. The Government may, on an exception basis, provide property for work performed off-site. “Provide” and “Property” are as defined in Federal Acquisition Regulation

45.101.

6.4 The TSSC contractor shall comply with the USGS EROS Acceptance of Data Collections by the

USGS Operational Procedure (as amended) for all matters related to the consideration, acceptance, and retention of remotely sensed, cartographic, and Earth science data from other agencies and organizations for long-term preservation and access from the USGS EROS Center.

6.5 The TSSC contractor shall comply with requirements of customer Memorandums of

Understanding, Memorandums of Agreement, or similar documents which will be made available either through EROS internal website, on electronic media (DVD) or hardcopy.

6.6 Travel within the Continental United States (CONUS) may be required in support of this SOO (not to exceed $20,000).

6.7 The task BOE shall break out costs to Level 4 of the WBS. In specific cases, the USGS may request that reporting be provided at lower levels of the WBS. Monthly detail shall be provided.

6.8 The monthly status report shall break out progress, plans, problems, and risks Level 4 of the WBS.

In specific cases, the USGS may request that reporting be provided at lower levels of the WBS.

6.9 The TSSC should identify any “reserve” included in this task order estimate. For the purpose of this SOO, reserve is defined as labor/ODC costs within the plan to perform the general scope but not allocated to specific work at the time of the task plan development.

6.10 TSSC will work cooperatively with NASA EED Contractor to support ECS

6.11 TSSC will participate in EED document reviews and Integrated Product Teams (IPT’s) as necessary.

6.12 TSSC will continue to identify and recommend potential system and/or operations flow efficiencies for the ECS baseline and other LP DAAC DUE systems

6.13 TSSC will effectively troubleshoot issues to ensure maximum system availability (goal of 95% or more availability)

6.14 TSSC will provide on call staff to address operational issues or problems as notified by LP operations

6.15 All currently operational DUE’s will be supported thru System Maintenance. Corrective and preventive engineering and minor enhancements will be handled thru the ERB process. Any enhancement engineering work will be completed in EOS Task 17.

6.16 TSSC will provide for weekly configuration management, including CCB processes and procedures. Configuration management should cover the ECS system and all DUE’s.

6.17 TSSC is responsible to have a communications plan to assure that the necessary discussions and connections are made to mitigate communications risks.

6.18 TSSC will maintain DAAC IT security in compliance with NASA and USGS security guidelines including the recommended security controls specified in NIST 800-53.

6.19 TSSC will support LP DAAC Development (including “labs”) environment along with Test (TS1 and TS2) and OPS environments.

6.20 TSSC shall identify any hardware and software requirements necessary beyond standard GFE.

7 Reference Information

LP DAAC System Documentation, Operating Procedures, Management Plans (LP DAAC Docushare)

LP DAAC System Architecture Plan, Version 2.5, March 2013.

LP DAAC System Engineering and Management Plan, Version 4.0, September 2013.

NASA SE doc

Systems Engineering Handbook: A Guide for System Life Cycle Processes and Activities, INCOSE, Version 3.2, 2010.

A Guide to the Project Management Body of Knowledge (PMBOK), Fourth Edition, Project Management

Institute (PMI), 2008.