FY27 Scope of Work. Release of Information~1.doc

This is a Scope of Work document for FY27 establishing Release of Information (ROI) services for the Chicago Read Medical Health Center through the City of Chicago's BidBuy procurement system (Requisition #312513). The document outlines the service requirements and operational parameters for a vendor to provide patient records disclosure services.

The contract requires the vendor to deliver Release of Information services supporting timely, secure, and compliant disclosure of patient records in compliance with HIPAA and applicable federal and state privacy regulations. Service delivery must occur Monday through Friday, with mandatory in-person availability on Thursdays from 10:00 AM to 1:00 PM. The vendor shall process both discharge and in-house requests for information involving physical and digital records, including electronic files, microfilm, and paper charts. The vendor bears full responsibility for ensuring confidentiality, security, and proper handling of all records throughout copying, handling, storage, and release procedures. The document does not specify pricing, contract term length, option periods, or renewal terms.