FY27 ILES CLEAR MSHD Sole EF Source Justification approved.pdf

Sole Source Justification Form

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

Sole Source Justification Form - Part I Section I - General Information

Department/Bureau/Section: Office of the Secretary - Division of Information Technology

Need Identified Date: Mar 16, 2026 Supply/Service Need By Date: Jul 1, 2026

Project Title: FY27 ILES/CLEAR Maint., Supp., Hosting, Decommission SEFS

Vendor: Tyler Technologies, Inc.

Provide a description of the supplies or services required:

Maintenance, support, hosting, and data management are the vital services provided for IDFPR's Integrated Licensing and Enforcement System (ILES) and Credential, Licensing, Enforcement and Regulation (CLEAR) database systems. Both are based on Tyler Technologies' (Vendor) proprietary software and code. Maintenance and support is critical to keep these systems up and running along with getting technical support and assistance from the vendor. Hosting services supply a secure and standard manner in which our system's data is recorded, processed, and maintained. ILES and CLEAR house all licensing and enforcement data for IDFPR's regulated professions. As IDFPR migrates to it's new operating system (CORE), IDFPR will need the capability to begin decommissioning these legacy systems in a secure and compliant manner. IDFPR's regulated professions evolve annually and the incumbent vendor provides necessary enhancements based on legislative, statutory, and administrative changes.

Value: Estimated Value of Initial Term, this Change Order or Amendment: 1,163,297.72

Will this Sole Source amend a Professional or Artistic Services contract? Yes No

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Type: New Sole Economically Feasible Source

Section II - Proposed Term

One-Time Purchase Term Contract

Estimated Contract Begin Date: Jul 1, 2026

Estimated Contract End Date: Jun 30, 2027

Number of Potential Renewals: 0

Length of Each Renewal in Months: 0

Total Value of All Renewals: 0

If a Term Contract, does the term, including renewals, exceed 12 months? Yes No

Section III - Funding Source Select the type of funding to be used (Check all that apply): State Appropriate Funds Federal Funds Other (Explain):

Section IV - Sole Source Justification

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

This purchase is economically only available from a single source primarily because it is: (If "Other" explain in one sentence)

Items are Copyrighted or Patented and the Items are Only Available from the Holder

Are there secondary justification(s) for this sole source? Yes No

Another justification that this purchase is only available from a sole source is because it is:

Software License/Upgrade/Maintenance

Another justification that this purchase is only available from a sole source is because it is:

Critical Changes to the Existing Contract are Necessary and Best Accomplished by the Contract Holder

Section V - Purchase History

Has the Agency or University Purchased these supplies or services in the past? Yes No

Term Term From Term To Value Description Contract Number Type

1 Jul 1, 2025 Jun 30, 2026 1,079,543.75 FY26 ILES CLEAR Maintenance, Support, Hosting, and Decommissioning Start SEFS

P-82964 Sole Source

2 Jul 1, 2024 Jun 30, 2025 1,294,800 FY25 ILES/CLEAR Maintenance, Support, and Hosting P-68232 Sole Source

3 Jul 1, 2023 Jun 30, 2024 1,154,715 FY24 ILES/CLEAR Maintenance, Support, and Hosting P-53214 Sole Source

4 Jul 1, 2022 Jun 30, 2023 1,154,715 FY23 ILES/CLEAR Maintenance, Support, and Hosting P-38808 Sole Source

5 Jul 1, 2021 Jun 30, 2022 533,636 FY22 ILES/CLEAR Maintenance, Support, and Hosting P-27981 Sole Source

6 Jul 1, 2020 Jun 30, 2021 607,410 FY21 Software Maintenance ILES and CLEAR P-19094 Sole Source

7 Jul 1, 2019 Jun 30, 2020 375,000 FY20 Software Maintenance ILES and CLEAR P-11014 Sole Source

8 Jul 1, 2018 Jun 30, 2019 374,236 FY19 ILES/CLEAR Maintenance P-1785 Sole Source

9 Jul 1, 2017 Jun 30, 2018 374,236 FY18 ILES/CLEAR Maintenance PBC-17-104459 Sole Source

10 Jul 1, 2016 Jun 30, 2017 363,336.5 FY17 ILES/CLEAR Maintenance PBC-16-98068 Sole Source

If more than 10, or if other comments, explain:

Prior to Fiscal Year 2013, then Governor Rod Blagojevich completed an Executive Order to merge the a) Department of Professional Regulation, b) Department of Insurance, and the

c) Office of Banks and Real Estate (OBRE). After some time, the Department of Insurance remained a stand alone agency but the Division of Financial Institutions (DFI) was kept within the current IDFPR structure. Professional Regulation (DPR) became a programmatic division within IDFPR and OBRE separated into their own divisions of Banking (DOB) and Real Estate (DRE). The legacy agencies had their own separate databases but once merged and settled into the singular IDFPR umbrella agency, the ILES system services DPR and DRE and the CLEAR system services DOB and DFI. FY21 cost increased due to the transition services being provided (executed in March and April of 2021). FY22 costs decreased as most of the hosting transition services were executed.

FY23 costs increased after getting approved to include Tier 1 and Tier 2 direct support resources. FY24 costs were maintained from the previous year but was increased in FY25.

FY26 saw a slight decrease in total costs.

Section VI - Business Rationale

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

1. Provide a detailed explanation of the need for the supplies or services:

ILES and CLEAR hold the entire application, licensing, and enforcement histories of our assigned professions and entities. Both systems are based on Tyler Technologies' proprietary software and coding which has been modified over the years to meet the evolving regulatory needs of the agency. ILES and CLEAR are essential to IDFPR's mission accomplishment and ensuring the safety of Illinois citizens with regards to our licensed professionals. ILES/CLEAR maintenance is required for keep IDFPR's current/remaining systems running effectively for daily regulatory operations.

Software maintenance and support is vital to keeping ILES and CLEAR up and running accurately, and getting technical assistance from the vendor when needed. The annual maintenance provides for technical support (phone, email, on-site) and installation of patches and fixes. The vendor will also be working on Internet upgrades for Chrome, Edge, and Firefox. Denial of this maintenance would mean no system updates/patches, which could lead to instability or shutdowns of the systems and stall or stop IDFPR's regulatory oversight of our professions and ability to protect consumers.

Data management is necessary for the impending transition off of these solutions to the new regulatory solution currently being procured through an active RFP. IDFPR is coordinating with Tyler Technologies to document an exit strategy for ILES and CLEAR and ensure clean and accurate data is migrated to the new regulatory solution selected. The active RFP requires a project plan for the new solution's implementation over a multi-phased, multi-divisional approach.

The agency has transitioned to a vendor-hosted solution. The agency will still be able to access the data in real-time as the ILES and CLEAR systems will remain web-based. The agency will work with the vendor to maintain a quarterly invoicing term so IDFPR will be billed correctly for the services being provided.

2. Provide a list and describe in detail the specifications required to satisfy the need:

Services for this Sole Source request include, but are not limited to: hosting, maintenance, and select transition services associated with the ILES and CLEAR systems. The IDFPR utilizes two eLicense installations, known as “ILES” and “CLEAR”. The ILES solution supports IDFPR in the administration of 60+ professional and occupational regulatory Boards and 300+ Credential Types. The CLEAR solution supports IDFPR in the administration of 13+ banking and financial institutions Boards and 112+ Credential Types. This document includes budgetary estimates and information related to annual hosting, maintenance, and support services with the ILES and CLEAR systems along with optional direct support services associated with new/modified legislative and administrative mandates that directly impact our ILES and CLEAR systems.

The recommended design to host IDFPR’s environments includes the full complement of the vendor's hosting experience, designed around hosting best practices for our software. The solution provided includes the design and implementation of a Virtual Private Cloud (VPC) for a secure environment, the complete infrastructure of the hosted environment (including servers, OS, and database licensing costs), and the maintenance to keep everything running smoothly in the Amazon Web Services (AWS) cloud. Hosting with the vendor includes Database Administrator (DBA) services to support system maintenance and release processes. Additional benefits include having the option for customized backups, increased resiliency, and Disaster Recovery built right into the functionality of the hosted environment. The hosted solution will operate under mutually agreed upon definitions, designated contacts, issue escalation, support hours, service levels, end user support, data encryption, security, and incident reporting. Vendor installation tasks, maintenance tasks, and service agreements will also be mutually agreed upon. Hosting services requirements (no transition services), along with the annual maintenance and support and Tier 1 and Tier 2 direct support resources, will be in the FY27 contract.

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

ILES and CLEAR are both Tyler Technologies' proprietary software and code. Only the patent holder can make changes to their software. Attempts by agency staff or others to perform system changes would void all warranties and support. Software maintenance and modifications must remain in effect until the systems are integrated in a future enterprise technology solution. Neither IDFPR nor DoIT have the appropriately qualified personnel available to handle any additional maintenance or support functions related to this system. All documentation, modifications, instructions, and corrections provided under this Agreement and relating to the Vendor's licensed software and its operations are subject to the same terms and conditions as contained in our License Agreement and are the proprietary property of Tyler.

Due to the incumbent vendor being the proprietary patent owner of the ILES and CLEAR software and code, the costs to maintain status quo of maintenance, support, and hosting of our systems for FY27 result in the Vendor being the most economically feasible, responsive, and responsible provider for this request. Competitively bidding supplementary maintenance and support resource that are not the vendor would result in a much higher use of resources (time, money, people, etc.) for the agency, the current Vendor, and the supplementary resources. The vendor's in-house resources are the most qualified, best suited, and most cost effective solutions IDFPR has to provide all services scoped and quoted.

IDFPR's regulatory oversight is an ever evolving landscape. On an annual basis, IDFPR's regulatory oversight will change. Whether it be adding or subtracting a licensed profession, increasing or decreasing the quantity or complexity of a profession, or rectifying operational and audit compliance issues, something changes annually. These changes have a direct impact on IDFPR's core operations (business) and systems (IT = ILES and CLEAR) in accomplishing the agency's mission. These business and IT pillars do not work separately or in a vacuum - they are ingrained within each other. So, if one part changes, the other needs to as well. Allowing IDFPR to utilize the Vendor's optional direct support services, it will allow IDFPR to prioritize resources and focus on new/modified legislative and administrative mandates that directly impact our ILES and CLEAR systems without the existing professions having to suffer from this resources re-allocation. Depending on the quantity of modification, IDFPR may see an increase in systems performance and security, which users and constituents will reap the benefits of.

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

ILES and CLEAR are not off-the-shelf products. The base software, known as CAVU eLicense, was extensively customized to meet the needs of each legacy agency. As the proprietary owner, the vendor provides proficient staff to apply modifications and patches to the systems which are critical to IDFPR's mission and daily regulatory operations and must be securely maintained. Also, with the transfer of these services from a state-hosted server system to a vendor-hosted server system will require the utilization of the proprietary owner to successfully maintain, support, and host.

5. Has the Agency or University considered alternative supplies or services to satisfy their need? Yes No

5a. If no, why weren't alternatives evaluated?

Tyler Technology is the only vendor who can meet FPR's needs by July 1, 2026.

6. Are there resellers or distributors?

Yes No N/A

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

The FY26 annual maintenance, support, hosting, direct support resource services, and decommissioning/cold storage cost comes to an est. $1,163,297.72. This cost is a maximum amount that shall not be exceeded. We anticipate the cost to be lower than what is listed.

The pricing line-items are to be billed on a monthly, as-needed basis. So, if IDFPR does not utilize a line-item, we will not be billed for it.

To start FY27, we will not be billed the cold storage line items until decommissioning of ILES and/or CLEAR is executed. Later in FY27, we will utilize the cold storage line items, however, the line items for ILES and/or CLEAR maintenance, support, and hosting will not be billed. This billing transition will be dependent on IDFPR's successful migration to our new regulatory licensing solution, CORE. It's anticipated that the decommissioning of ILES will occur during FY27.

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

Yes No

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

The data in ILES and CLEAR are integral to IDFPR's mission and daily regulatory operations. Allowing maintenance to lapse will result in data breaches, system errors, along with system and operational failures throughout the agency. Allowing credentialing of unqualified persons or unethical professionals to continue licensed practice (ILES) or allowing financial/fiduciary entities to operate outside sound legal business practices (CLEAR) will negatively impact the health, safety, and welfare of Illinois citizens as well as threaten economic development, new business start-ups, home ownership, and the financial security of consumers. These systems are also tied into our Fiscal processes. Without proper execution of license applications, renewals, and disciplines, IDFPR would be unable to accurately and effectively collect the revenue from these processes. As IDFPR is not funded by taxes through the General Revenue Fund but rather funded through the license applications, renewals, and disciplines, this would be a catastrophic blow to the agency's revenue and cash flow. If that occurs, IDFPR is at risk to laying off nearly all employees until this revenue flow is rectified.

Regarding a competitive bid, the software is patented and maintenance is available from only one source: Tyler Technologies. There is no other source until ILES and CLEAR are converted into the future state technology solution.

With the new regulatory solution collaborations occurring, there is no logical business reason to undertake the massive effort, expense, and regulatory operation disruptions involved in replacing ILES and CLEAR with another product until we have fully implemented and transitioned onto the regulatory solution.

10. Is there any additional information you would like to add to justify this sole source?

N/A

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

Section VII

Requesting Department Representative

Requesting Department Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

Date Apr 29, 2026

Printed Name Brandon Purcell E-mail Address brandon.purcell@illinois.gov

Phone Number 312-814-5151

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed)

E-mail Address brandon.purcell@illinois.gov

Phone Number 312-814-5151 Date Apr 29, 2026

Printed Name Brandon Purcell

Agency Bureau/Division Head or University Purchasing Director and Not a Designee

SPO Approval and Signature Required

I have reviewed and understand the contents of this Sole Source Justification and agree with the State Agency or University determination.

I have reviewed and understand the contents of this Sole Source Justification and do not agree with the State Agency or University determination. As a result, the State Agency or University must explore other sourcing methods to satisfy their need.

State Purchasing Officer Signature Phone Number 217-299-5856 Date Apr 29, 2026

Printed Name Jenny Shourd E-mail Address jennifer.shourd@illinois.gov

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Bulletin Reference Number 27-440DFPR-INFOT-B-52202

Requesting Agency/University IDFPR - 440

Sole Source Justification Form - Part II Section I - General Information

Project Title

Vendor

Initial Date of Procurement Bulletin Posting

Was a Sole Source hearing held per 30 ILCS 500/20-25?

Yes - Complete Section II and III below (Section II will only be visible when this option is selected)

No - Section II not required, go to Section III below Section III - CPO Approval and Signature Required

Based on my review, I authorize the Agency/University to proceed in accordance with the published Notice referenced above.

Based upon my review, I authorize the Agency/University to proceed with the following Changes.

Based on my review, the Agency/University is not authorized to proceed with this sole source as presented and my recommendation is that it be cancelled.

Other

CPO Signature CPO Phone

Printed Name Date

CPO E-mail

Version 7.01 Page of Sole Source Justification Form - Part I Section I - General Information Will this Sole Source amend a Professional or Artistic Services contract?

If yes, what was the original contract value?

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Section II - Proposed Term If a Term Contract, does the term, including renewals, exceed 12 months?

If yes, provide a detailed justification including any economic benefit received for agreeing to a multi-year term:

Section III - Funding Source Select the type of funding to be used (Check all that apply):

Section IV - Sole Source Justification Are there secondary justification(s) for this sole source?

Section V - Purchase History Has the Agency or University Purchased these supplies or services in the past?

Term Term From Term To Value Description Contract Number Type Section VI - Business Rationale

1. Provide a detailed explanation of the need for the supplies or services:

2. Provide a list and describe in detail the specifications required to satisfy the need:

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

5. Has the Agency or University considered alternative supplies or services to satisfy their need?

5a. If yes, name the alternative vendors whose supplies or services were evaluated:

5b. If yes, what were the alternatives for each vendor and why were they unacceptable? Be specific with regard to features, characteristics, requirements, capabilities and compatibility:

5c. Explain how the market evaluation was conducted?

*This evaluation is to determine available options within a market. If the evaluation is to determine quality or best suited option, this is not the appropriate source selection. Under no circumstances shall the evaluation consist of testing alternative options. These activities must be conducted in a competitive transparent environment (i.e. IFB or RFP).

5a. If no, why weren't alternatives evaluated?

6. Are there resellers or distributors?

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

8a. If yes, please provide details regarding future obligations and/or needs:

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

10. Is there any additional information you would like to add to justify this sole source?

Section VII Requesting Department Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed) SPO Approval and Signature Required Sole Source Justification Form - Part II Section I - General Information Was a Sole Source hearing held per 30 ILCS 500/20-25?

Section II - Sole Source Hearing Details The State posted to the Illinois Procurement Bulletin a description of the State's need, the justification for the sole source decision, and information regarding the opportunity to submit comments and testify at a public hearing. Notice of the hearing was also posted outside of the hearing room 48 hours prior to the hearing.

The public hearing was conducted for the purpose of receiving testimony regarding the sole source determination. The Hearing Officer recommends the following:

The following relevant documents are attached:

Section III - CPO Approval and Signature Required 9.0.0.2.20101008.1.734229

Software maintenance and support is vital to keeping ILES and CLEAR up and running accurately, and getting technical assistance from the vendor when needed. The annual maintenance provides for technical support (phone, email, on-site) and installation of patches and fixes. The vendor will also be working on Internet upgrades for Chrome, Edge, and Firefox. Denial of this maintenance would mean no system updates/patches, which could lead to instability or shutdowns of the systems and stall or stop IDFPR's regulatory oversight of our professions and ability to protect consumers.

Data management is necessary for the impending transition off of these solutions to the new regulatory solution currently being procured through an active RFP. IDFPR is coordinating with Tyler Technologies to document an exit strategy for ILES and CLEAR and ensure clean and accurate data is migrated to the new regulatory solution selected. The active RFP requires a project plan for the new solution's implementation over a multi-phased, multi-divisional approach.

The agency has transitioned to a vendor-hosted solution. The agency will still be able to access the data in real-time as the ILES and CLEAR systems will remain web-based. The agency will work with the vendor to maintain a quarterly invoicing term so IDFPR will be billed correctly for the services being provided.

Q2Answer: Services for this Sole Source request include, but are not limited to: hosting, maintenance, and select transition services associated with the ILES and CLEAR systems. The IDFPR utilizes two eLicense installations, known as “ILES” and “CLEAR”. The ILES solution supports IDFPR in the administration of 60+ professional and occupational regulatory Boards and 300+ Credential Types. The CLEAR solution supports IDFPR in the administration of 13+ banking and financial institutions Boards and 112+ Credential Types. This document includes budgetary estimates and information related to annual hosting, maintenance, and support services with the ILES and CLEAR systems along with optional direct support services associated with new/modified legislative and administrative mandates that directly impact our ILES and CLEAR systems.

The recommended design to host IDFPR’s environments includes the full complement of the vendor's hosting experience, designed around hosting best practices for our software. The solution provided includes the design and implementation of a Virtual Private Cloud (VPC) for a secure environment, the complete infrastructure of the hosted environment (including servers, OS, and database licensing costs), and the maintenance to keep everything running smoothly in the Amazon Web Services (AWS) cloud. Hosting with the vendor includes Database Administrator (DBA) services to support system maintenance and release processes. Additional benefits include having the option for customized backups, increased resiliency, and Disaster Recovery built right into the functionality of the hosted environment. The hosted solution will operate under mutually agreed upon definitions, designated contacts, issue escalation, support hours, service levels, end user support, data encryption, security, and incident reporting. Vendor installation tasks, maintenance tasks, and service agreements will also be mutually agreed upon. Hosting services requirements (no transition services), along with the annual maintenance and support and Tier 1 and Tier 2 direct support resources, will be in the FY27 contract.

Q3Answer: ILES and CLEAR are both Tyler Technologies' proprietary software and code. Only the patent holder can make changes to their software. Attempts by agency staff or others to perform system changes would void all warranties and support. Software maintenance and modifications must remain in effect until the systems are integrated in a future enterprise technology solution. Neither IDFPR nor DoIT have the appropriately qualified personnel available to handle any additional maintenance or support functions related to this system. All documentation, modifications, instructions, and corrections provided under this Agreement and relating to the Vendor's licensed software and its operations are subject to the same terms and conditions as contained in our License Agreement and are the proprietary property of Tyler.

Due to the incumbent vendor being the proprietary patent owner of the ILES and CLEAR software and code, the costs to maintain status quo of maintenance, support, and hosting of our systems for FY27 result in the Vendor being the most economically feasible, responsive, and responsible provider for this request. Competitively bidding supplementary maintenance and support resource that are not the vendor would result in a much higher use of resources (time, money, people, etc.) for the agency, the current Vendor, and the supplementary resources. The vendor's in-house resources are the most qualified, best suited, and most cost effective solutions IDFPR has to provide all services scoped and quoted.

IDFPR's regulatory oversight is an ever evolving landscape. On an annual basis, IDFPR's regulatory oversight will change. Whether it be adding or subtracting a licensed profession, increasing or decreasing the quantity or complexity of a profession, or rectifying operational and audit compliance issues, something changes annually. These changes have a direct impact on IDFPR's core operations (business) and systems (IT = ILES and CLEAR) in accomplishing the agency's mission. These business and IT pillars do not work separately or in a vacuum - they are ingrained within each other. So, if one part changes, the other needs to as well. Allowing IDFPR to utilize the Vendor's optional direct support services, it will allow IDFPR to prioritize resources and focus on new/modified legislative and administrative mandates that directly impact our ILES and CLEAR systems without the existing professions having to suffer from this resources re-allocation. Depending on the quantity of modification, IDFPR may see an increase in systems performance and security, which users and constituents will reap the benefits of.

Please see attachment 5b for additional information.

Q5cAnswer: No formal market evaluation was conducted and no alternative vendors were contacted. Although, early research was done via general Internet searches and Executive staff's professional experiences. Further efforts became unnecessary with the collaboration with other State agencies on the release off master became available and IDFPR's request for a new regulatory solution through that procurement method became available.

IDFPR utilized the Workforce Analysis services of a state-wide master contract vendor, RSM. This mapped out all current licensing and enforcement processes to be LEAN reviewed, documented, and used as a basis for subsequent procurements for a replacement regulatory solution. This work product will be the foundational information used in successfully implementing the new requested regulatory solution. IDFPR's ultimate intention is to get to get a replacement regulatory solution in the most effective method possible that provides the highest value to meet our regulatory, customer service, and operational needs.

Regarding a competitive bid, the software is patented and maintenance is available from only one source: Tyler Technologies. There is no other source until ILES and CLEAR are converted into the future state technology solution.

With the new regulatory solution collaborations occurring, there is no logical business reason to undertake the massive effort, expense, and regulatory operation disruptions involved in replacing ILES and CLEAR with another product until we have fully implemented and transitioned onto the regulatory solution.