FINALPWSBuffaloFOJanitorial.pdf

BUREAU OF LAND MANAGEMENT

BUFFALO FIELD OFFICE

JANITORIAL SERVICES PERFORMANCE WORK STATEMENT

1. GENERAL: The purpose of this solicitation is to secure janitorial services for the Bureau of Land Management Buffalo Field Office, Buffalo, Wyoming. These services must meet performance criteria consistent with acceptable safety standards and appearance for a government facility subjected to considerable use. This is a large office of 75-80 permanent employees and up to 10 seasonal employees. Total office space to be cleaned is approximately 20,100 square feet. Work area includes all office areas, common areas, public areas, restrooms, break rooms, and locker rooms.

2. DESCRIPTION OF WORK: The Contractor shall provide management, supervision, labor, supplies, materials, equipment, and tools, except for specified Government-furnished property, required to effectively, efficiently, and satisfactorily perform the janitorial services specified within this Performance Work Statement (PWS). The work shall comply with codes and standards applicable to each type of work and as listed in the individual sections within these specifications.

The primary facility is at 1425 Fort Street, a one-floor structure with a warehouse/garage.

Cleaning of the warehouse is not part of this work. The area to be cleaned is approximately 18,000 square feet of office space and restrooms/locker rooms. There is approximately 3,000 square feet of hard surface floors and approximately 15,000 square feet of carpeted floors. The main building has six restrooms with 8 toilets, two urinals, two showers, two breakrooms with kitchenettes, and 60 windows.

An additional 2,100 square feet of office space and one restroom are located at 377 S. Lucas St. in a modular building one block from the main office, hereon referred to as the Annex. This building is occupied by a wildland firefighting crew that utilize the locker rooms in the main building. There are four permanent and five seasonal fire fighters housed in the Annex.

3. PERIOD OF PERFORMANCE: Work will commence on November 1, 2020 through Oct.

31, 2021, with three (3) option years.

4. WORK WEEK AND WORK SHIFT: The various phases of cleaning and janitorial work shall, at a minimum, be carried out to meet the standards set forth in Section 11, Janitorial Services Requirements. All services will be performed between 6 p.m. and 6 a.m., except for the Server Room, as it is only accessible by authorized personnel and will require an escort during business hours. BLM work hours for the main office building are from 6 a.m. to 6 p.m., and the building is open to the public from 7:45 a.m. to 4:30 p.m. Work hours for the Annex are normally from 6 a.m. to 6 p.m.; however, if there is fire activity, these facilities are open 24 hours a day.

a. Frequencies described in Section 11, Janitorial Services Requirements can be defined as the following:

1. D (Daily) = Monday through Friday excluding Federal holidays* for all buildings.

2. W (Weekly) = Once a week and before 6 a.m. Saturday.

3. M (Monthly) = All locations designated for service once a month shall be serviced the same day each month.

4. T (Twice Yearly) = Once per 6 months and shall be serviced the same month of the year consistently and the Contractor may choose the day within that month to service those areas.

5. Y (Yearly) = Once per year and the Contractor shall advise the COR during the post award conference when service will be performed for those locations on a yearly schedule. If the option is exercised, the Contractor shall perform those services the same time every year.

6. P (Periodically) = As needed or at the request of the COR.

*Federal holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.

b. Scheduling of Operations: The Contractor shall schedule all cleaning operations so as not to interfere with normal working hours of the building occupants. In the event of early closure prior to a holiday, janitorial staff may, upon request, begin work early, but no sooner than 30 minutes after closure. Cleaning the Server Room will be set for the first Monday of the month at 4:00. The staff who cleans the Server Room will be allowed to begin work in other areas early on that day only. If a Federal holiday falls on the first Monday, the Server Room will be cleaned on the first Tuesday of the month.

5. CONTRACTOR FURNISHED EQUIPMENT AND SUPPLIES:

a. Supplies: The Contractor shall furnish all supplies, except those furnished by the government (see Section 6, Government Furnished Items), including but not limited to: cleaning supplies, disinfectants, deodorizers, trash bags, paper towels, white toilet paper, sanitary napkins, tampons for the dispenser, disposable toilet seat covers, and hand soap. The Contractor shall stock a month’s worth of supplies on hand at all times.

To meet the Executive Order 13423 of January 24, 2007, the use of “green” or environmentally safe products is required. This includes using bio-based, environmentally preferable, energy-efficient, water-efficient, and recycled-content products, and use of paper of at least 30% post-consumer fiber content. To find out more, please refer to www.epa.gov. The COR will designate storage areas for the supplies. The Contractor shall submit a total list of all supplies along with SDS that will be used in performance of this contract within ten (10) business days after date of contract. The Government has the right to approve or reject any supplies and a request a replacement or substitute.

Pursuant to clause 52.208-9 "Contractor Use of Mandatory Sources of Supply or Services" the Contractor shall purchase all janitorial supplies used in performance of this contract from AbilityOne. AbilityOne products are assigned National Stock Numbers (NSNs). AbilityOne product descriptions and NSNs can be found at www.abilityonecatalog.com. AbilityOne products are available from the following authorized sources:

• Authorized Wholesaler: LCI - John Cronin - john.cronin@lc-ind.com

• www.abilityone.com

Certain National Stock Numbers (NSNs) will need to be purchased directly from the manufacturing nonprofit agency. In those cases, Minimum Order Quantities (MOQs) do apply and Contractors purchasing directly may be requested to provide financial information and/or credit references. Please send an e-mail to pricinginquiries@nib.org to request information on direct purchases. Please include the NSN(s), quantity required and the Federal contract/solicitation number.

General questions should be directed to be Mike Jurkowski, Business Management Specialist, at mjurkowski@abilityone.gov or 703-603-2117.

b. Uniforms: The Contractor shall require all employees, including onsite supervisors, to wear distinctive uniform clothing for ready identification, and ensure that every employee is in uniform upon reporting for duty under this contract.

c. Equipment: All necessary cleaning equipment, including power-driven scrubbing, buffing and polishing machines, vacuum cleaners, etc., shall be of the type and size customarily used in high quality work of this kind. All equipment shall be furnished and maintained by the Contractor at their expense.

http://www.epa.gov/ https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=john.cronin@lc-ind.com http://www.abilityone.com/ https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=pricinginquiries@nib.org https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=mjurkowski@abilityone.gov

d. Hazardous Materials: The Contractor shall obtain and have on file an SDS for all hazardous materials used and stored by the Contractor. The Contractor shall organize all SDSs and place them in a “Right to Know Center” to ensure that they are available to janitorial staff and BLM personnel. The “Right to Know Center” shall include a) SDS for all hazardous materials; b) inventory sheet of all hazardous materials; and c) sign-off sheets for all hazardous materials.

All cleaning supplies must be labeled properly with their contents listed. In the U.S., the Occupational Safety and Health Administration requires that SDS be available to employees for potentially harmful substances handled in the workplace under the Hazard Communication regulation. The SDS is also required to be made available to local fire departments and local and state emergency planning officials under Section 311 of the Emergency Planning and Community Right-to-Know Act.

6. GOVERNMENT-FURNISHED ITEMS:

a. Supplies: The Government will furnish light bulbs and pre-paid light bulb recycling boxes.

At least a month’s worth of supplies will always be on hand. The Contractor shall notify the COR or designated Project Inspector (PI) immediately when supplies fall below that level.

b. Utilities: Reasonable amounts of electricity and water will be made available for use by the Contractor.

c. Storage Areas and Janitorial Closets: The Contractor shall have access to storage areas and janitor closets and be given keys to those areas. All Contractor stored materials, supplies, and equipment shall be conspicuously identified with the Contractor’s markings to indicate ownership and shall be stored in containers appropriate for the substance being stored. Storage of supplies shall conform to applicable OSHA regulations. Incompatible supplies will not be stored together. The Government shall not be responsible for damage or theft of Contractor stored supplies and equipment, or the Contractor’s employees’ belongings brought into the buildings.

d. Keys: Keys to the janitor closet and storage areas will be provided by the Government. The Contractor shall sign a receipt for keys issued and be responsible for their return at the end of the contract performance. The Contractor must report any loss or theft immediately to the COR, and the Government may opt to re-key the doors at the Contractor’s expense, to include changing the locks if necessary.

7. KEY PERSONNEL: The Contractor shall employ qualified personnel who have been previously engaged in performing janitorial operations. A minimum of two staff is https://en.wikipedia.org/wiki/United_States https://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Administration https://en.wikipedia.org/wiki/Emergency_Planning_and_Community_Right-to-Know_Act https://en.wikipedia.org/wiki/Emergency_Planning_and_Community_Right-to-Know_Act recommended due to the scope and complexity of work. This contract is expected to require six to eight man-hours each day to complete and is in a rural location in which finding employees may be a challenge. The Contractor shall use local resources to advertise for potential employees or sub-contractors and shall conduct face-to-face interviews with prospective employees.

A list of employee names shall be provided within ten (10) business days after date of contract award with the required forms completed to obtain Federal government-issued personal identification card; see Paragraph 7.d., HSPD-12 Requirements. In the event any Contractor employee is replaced, the Contractor shall update the COR and submit the required paperwork to obtain a Federal government-issued personal identification card.

a. Contract Manager: The Contractor shall designate, in writing, a Contract Manager (CM) who shall have complete authority to act for the Contractor. The CM shall be fully responsible for supervision and contract performance and may perform supervision/maintenance functions concurrently. The CM shall contact the COR or PI at least once a month to discuss the conduct of the work and alleviate any misunderstandings that may arise during the performance of the work, and be available to take immediate action to have deficiencies corrected, if required, that may be called to their attention. Site visits by the CM should be conducted at least twice yearly to meet with the COR/PI and janitorial staff, to observe the work areas, discuss any problems with staff or quality of work, or address equipment problems, etc.

b. Supervision: The Contractor is required to have a responsible Project Supervisor on duty during any and all operations under this contract. The Project Supervisor will be responsible for oversight and quality of the janitorial services outlined in the PWS. A copy of the PWS shall be given to the Project Supervisor. The Contractor shall give the COR the name and telephone number of the Project Supervisor within ten (10) business days of contract award. In the event this person changes, the contractor is responsible to notify the COR via email within 24 hours.

The Contractor shall not bring or allow into the building anyone who is not an employee working under this contract and doesn’t have a government-issued personal identification card.

c. Contingency Plan: The Contractor must prepare a plan to provide uninterrupted services, particularly when one or more employees are absent due to illness, vacation, or resignation. The Contractor must demonstrate how s/he intends to recruit and retain employees who are able to perform the services required and in a manner that meets the performance standard. The contingency plan will be technically evaluated.

d. HSPD-12 Requirements: Performance of this contract requires Contractor personnel to have a Federal government-issued Personal Identity Verification (PIV) credential before being allowed unsupervised access to a Department of the Interior facility. The COR will be the requesting official and will make arrangements through a DOI Access Card Sponsor for personal identity verification and DOI Access Card issuance.

The Contractor must identify all Contractor and Subcontractor personnel who will require physical access for performance of work under this contract within ten (10) calendar days after contract award. Physical Access means routine, unescorted or unmonitored access to nonpublic areas of a federally controlled facility. The Contractor must make their personnel available at the place and time specified by the COR or DOI Access Card Sponsor to initiate screening and background investigations. The following forms and inquiries, or their equivalent, will be used to initiate the credentialing process:

• OPM Standard Form 85 or 85P

• OF 306

• Fingerprint card (local procedures may require the fingerprinting to be done at a police station; in this case, any charges are to be borne by the Contractor)

• Release to Obtain Credit Information

• PIV card application (web-based)

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination.

Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the Contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. Provide the COR with documentation that supports the individual’s status. Note: Personal Identifiable Information (PII) cannot be sent electronically without encryption and must be physically secured.

During performance of the contract, the Contractor must keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes.

Cards that have been lost, damaged, or stolen must be reported to the COR within 24 hours. If reissuance of expired credentials is needed, it must be coordinated through the COR. At the end of contract performance, or when a Contractor employee is no longer working under this contract, the Contractor must ensure that all identification cards are returned to the COR.

This requirement must be incorporated into any subcontracts that require Subcontractor personnel to have routine unsupervised access to a federally controlled facility for more than 180 calendar days. Additional information is included in the Clauses Section of this solicitation titled “Security Requirements: Facility Access and Information Technology.”

8. MISCELLANEOUS REQUIREMENTS:

a. Safety: The Contractor shall use all necessary precautions for the control and safety of the Contractor employees during performance of this contract. All Contractor personnel shall comply with all applicable Federal, State, and local laws while engaged in the performance of this contract to include safety policies and regulations established by the BLM. All hard copy publications are available via the referenced websites below. Supplements or amendments to listed publications may be issued during the life of the contract.

The Contractor shall comply with all provisions of the William-Steiger Occupational Safety and Health Act of 1970, all applicable safety and health regulations that have been promulgated by the Secretary of Labor under the Williams-Steiger Occupational Safety and Health Act of 1970, to include 29 Code of Federal Regulation (CFR) Part 1910 (Occupational Safety and Health Standards), and all applicable safety and health codes and standards of the state and local jurisdictions where the work is to be performed. Periodic inspections will be made by the Government to ensure safe and healthy working conditions. Provisions of the William-Steiger Occupational Safety and Health Act of 1970 and the Occupational Safety and Health Standards can be found at the following links:

1. William-Steiger Occupational Safety and Health Act of 1970:

https://www.osha.gov/laws-regs/regulations/standardnumber/1903/1903.1

2. 29 CFR Part 1910 Occupational Safety & Health Standards:

http://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_p art_number=1910

b. Fire Protection and Prevention: Prior to commencement of work, the Contractor shall be acquainted with the location of the fire protection equipment, to assure that such equipment is available. The Contractor shall take necessary action to assure that all flammable materials and all cloths and waste that might constitute a fire hazard are placed in metal containers and removed from the buildings at the end of each day.

c. Building Security: The Contractor shall be responsible for checking and securing the building doors. Responsibility includes checking and locking all exterior doors, including overhead doors, and turning off all lights when leaving the building. At no time will Contractor personnel violate building, area, or room security by propping open exterior doors and leaving them unattended during trash removal or other janitorial operations.

https://www.osha.gov/laws-regs/regulations/standardnumber/1903/1903.1 http://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_number=1910 http://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_number=1910

Contractor personnel shall not allow anyone use of any key or PIV Card in their possession.

They shall not open locked rooms or areas to permit entrance by persons other than Contractor personnel performing assigned duties. All room/areas required to be locked shall not be left unattended during the cleaning process and shall be relocked by the Contractor personnel after completion of cleaning duties.

Under no circumstances should the Contractor allow unauthorized persons in the building after hours nor should they permit entry by BLM personnel who do not have their government identification with them.

d. Protection and Damage: The Contractor shall, without additional expense to the Government, be responsible for all damage to persons and property that occurs because of his/her negligence in connection with the performance of work under this contract. Breakage or loss of office equipment or other property because of the Contractor’s operations shall be repaired or replaced by the Contractor at his/her expense.

1. Insurance – Work on a Government Installation** – In accordance with FAR 52.228.5, Insurance -- Work on a Government Installation, insurance of the following types and minimum amounts shall be procured and maintained during the entire period of performance under this contract:

• Worker’s Compensation and Employees Liability Insurance – $100,000.

• General Liability and Bodily Injury Liability - $500,000 per occurrence.

• Property damage - $500,000 per occurrence.

**See FAR Clause 52.228-5, Insurance -- Work on a Government Installation and Department of Interior Acquisition Regulation (DIAR) Clause 1452.228-70, Liability Insurance for more information.

A copy of the insurance certificate must be provided to the BLM, National Operations Center, Contract Specialist, April Blodgett, ablodgett@blm.gov prior to commencement of work.

e. Miscellaneous Reporting: Items in need of repair such as leaky faucets, broken toilet seats, light ballasts that need replaced, etc., shall be reported in writing to the COR or PI at the end of each shift.

f. Emergency Reporting: The Contractor shall require each employee to IMMEDIATELY report fires by calling 911 and the designated COR or PI. Other emergencies such as a broken pipe or break-in should be reported to the COR or PI immediately.

g. Lost and Found: The Contractor shall give all articles found to the designated COR or PI.

mailto:ablodgett@blm.gov

h. Conduct and Appearance: In performance of his/her duties, the Contractor shall be a representative of the BLM, and as such, shall exhibit a favorable image in terms of general conduct, appearance, and on-the-job behavior.

i. Furniture: The Contractor shall ensure that employees return all furniture, wastebaskets, office equipment, etc., in the proper location after cleaning each room.

j. Utility Conservation: The Contractor shall ensure that water, lights, and other electrical consumption precludes the waste of those utilities. Lights shall be on only in areas where and when work is being performed and water faucets or valves shall be turned off after the required usage has been accomplished. Janitorial staff shall be responsible for turning off all building lights at the end of their shift. Contractor may leave lights on in limited areas where Government employees are working after regular working hours.

9. DEFINITIONS: As used throughout this contract, the following terms shall have the meaning set forth below:

a. Clean: the terms clean, cleaning, or cleanup, as used in this contract, is the removal of any foreign material or matter, including but not limited to dirt, mud, dust, scuff marks, oil or grease spots, coffee spills, food stains, and pencil, pen, or marker marks in order to leave the surface unsoiled and unstained.

b. Contracting Officer: means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.

c. Contracting Officer’s Representative (COR): means an individual, designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

d. Contractor: The term Contractor refers to both the prime Contractor and any Subcontractors. The prime Contractor shall ensure that his/her Subcontractors comply with the provisions of this contract.

e. Disinfect: Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

f. Performance Standard: The standard of performance required by the Government.

g. Performance Work Statement (PWS): Specific requirements the Contractor must meet in performance of the contract.

h. Project Inspector (PI): is an individual working directly with the COR, designated by the CO in writing, in administering the contract at the project site. The PI doesn’t have the authority to change the terms and conditions of the contract or sign any modification to the contract. The PI cannot obligate the payment of monies by the Government and cannot cause the Contractor to incur costs not otherwise covered by the Contract with the expectation that such costs will be reimbursed by the Government.

i. Quality Assurance: Actions taken by the Government to assure services meet contract requirements.

j. Quality Assurance Surveillance Plan (QASP): A written document showing Government surveillance method and scheduling to be used to assess the Contractor’s performance against the performance standard.

k. Quality Control: Those actions taken by a Contractor to control the performance of services to ensure services meet the requirements of the PWS.

l. Servicing: The re-supply of materials necessary to accomplish the cleaning or operational task or the replenishment of items or materials consumed during daily use or operation.

10. PERFORMANCE STANDARDS: All Contractor employees shall either be experienced in providing janitorial services or shall work with an experienced person. Conduct of work shall indicate deliberate effort to produce first quality results. Failure to perform in accordance with the terms of this PWS shall be considered evidence of non-compliance with the contract.

a. The contractor is to meet or exceed the standards set forth in Section 11, Custodial Services Requirements of this PWS, and acceptable levels of work are defined in Section 14, Performance Standards Summary.

b. Overall Cleaning Standard: examples of unacceptable work are mop splashes on baseboards and walls, dust build-up on surfaces, dead bugs built up in light fixtures or windowsills, dirt or debris under garbage cans and chairs, accumulated filth in corners, cracks, joints, stair treads, etc.; failure to remove trash; failure to concentrate on high use areas; and other manifestations of lack of concern or capability of producing first quality work.

c. Schedule Requirements Standard: examples of unacceptable work are tasks not completed by frequency as defined in Section 11 (e.g., carpets not cleaned daily, periodic services not rendered); employees starting work before 6 p.m., work not completed by 6 a.m.

11. CUSTODIAL SERVICES REQUIREMENTS: The Contractor shall provide the custodial services described herein.

a. General Office Space Cleaning/Servicing: This work includes cleaning the employee work spaces, offices, and common areas of the building. The Server Room (see paragraph d.) will be locked and the Contractor will be escorted to gain access to this room.

(1) Daily Requirements:

a. Carpeted Floors and Mats - General: The carpeted floors and carpet-like, rubber or polyester entrance mats shall be free of litter, soil, stains, and embedded foreign matter and grit. Chairs, wastebaskets, and garbage cans shall be moved to clean underneath.

Entrance mats shall be lifted to remove soil and moisture underneath. Vacuum all carpeted floors including under furniture.

b. Non-Carpeted Floors and Chair Mats: Non-carpeted floors and chair mats shall be free of dirt, debris and encrustations and have a uniform appearance with no streaks, swirl marks, or detergent residue. There shall be no slash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Resilient and concrete floors shall be free of surface dirt.

c. Main Entry Glass Doors and Windows: The interior glass surfaces of the vestibules shall be cleaned so that they are free of any streaks, dirt, smudges, and fingerprints.

d. Trash Removal: The facility shall be free of obvious garbage and the wastebaskets shall be free of dirt, spots, debris, and other encrustations. Plastic liners shall be unsoiled and free from holes. Whenever possible, trash should be dumped out and the plastic liner re-used, unless there is obvious food waste. The Contractor shall police any spillage of trash, debris, refuse, etc., which is a result of this operation.

Recycling bins are not considered trash for the purposes of this contract. Employees shall not empty recycling bins as part of their work requirements.

e. Janitorial Closets: At the end of each workday, the janitorial closets shall be in neat and clean condition. The floor shall be free of debris and encrustations. The inside and outside of the door shall be free of smudges, water spots, scuff marks, etc. All cleaning materials and equipment must be stored properly upon completion of work to prevent hazards.

(2) Weekly Requirements:

a. Furniture, Fixtures, Etc.: Desks, tables, filing and storage cabinets, display cases, partitions, chairs, windowsills, walls, ceilings, doors, and fixtures shall be cleaned and kept free of dust, dirt, cobwebs, spots, and encrustations. Working papers shall not be disturbed. The cleaning process shall be safe and harmless to the surfaces cleaned and shall not adversely affect appearance or durability.

b. Cigarette Butt Canister: Empty the canister by the front door and police any spillage of ashes, butts, or other trash that may fall to the ground because of this operation.

(3) Monthly Requirements:

a. Windows: Exterior windows will be cleaned monthly from May-October and shall be free of spots, streaks, bird feces, or other unwashed areas of glass.

(4) Twice Yearly Requirements:

a. Windows: Twice a year, interior glass panes shall be cleaned so that they are free of any streaks, lint, or otherwise unwashed areas of glass. The windows are covered in a blast-proof film and cleaning products should not have any abrasive ingredients nor should sharp tools be used to scrape off encrustations. Standard cleaning solution and a squeegee and/or soft cloth is acceptable.

b. Venetian Blinds: Venetian blinds shall be cleaned concurrently with interior windows; dusted or otherwise cleaned so that they are free of all insects, dirt, spots, and lint.

c. Convectors: Convectors, including ventilation registers and bathroom fans, shall be cleaned so that they are free of all dirt, dust, and lint.

d. Light Fixtures: Incandescent light fixtures with glass globes, exit signs, fluorescent lenses, and fluorescent tubes shall be cleaned so that they are free of all dirt, dust, insects, and smears.

(5) Annual Requirements:

a. Carpeted Floors – Deep Clean: Once a year, on a weekend to be agreed upon by the COR and the Contractor, all carpeted floors shall be thoroughly cleaned using compatible professional grade solutions and equipment. All moveable objects, such as chairs, boxes, waste baskets, garbage cans, etc. shall be moved to ensure broad spectrum cleaning. A thoroughly clean floor shall be free of litter, soil, stains, embedded foreign matter and grit and have a like-new appearance.

(6) As Needed:

a. Carpeted Floors – Spot Clean: Spots and stains on carpet shall be removed using professional grade cleaning solutions.

b. Replacing Bulbs: Replace the fluorescent light bulbs as soon as they are reported or identified as burned out. The old light bulbs need to be recycled by using Government-provided fluorescent light bulb boxes.

b. Restrooms/Shower Facilities: No chemicals, materials, or combination of chemicals and materials shall be used that will damage walls, floors, or fixtures in the process of cleaning.

Cloth or any other linen material or paper towels used for cleaning purposes shall not be disposed of by flushing down the toilet.

a. De-scale Toilet Bowls and Urinals: Toilet bowls and urinals shall be disinfected and free of scale, scum, mineral deposits, rust stains, streaks, other stains, and all foreign matter. Deodorant blocks for urinals and deodorizers for tanks shall be in place, if approved by the COR.

b. Toilet Stalls (Enclosures), Handrails and Toilet Paper Holders: All surfaces shall be free of watermarks, scum, mold, and any other foreign material.

c. Sink Areas: All porcelain, metal and chrome fixtures, wash basins, backsplashes, countertops, paper towel holders, exposed pipes and mirrors shall be disinfected and be clean and bright; there shall be no dust, spots, stains, rust, mold, encrustations, or excess moisture.

d. Shower Stalls: Between April 15 and October 15, shower stalls shall be cleaned daily.

All surfaces shall be free of watermarks, soap film, scum, mold, and any other foreign material.

e. Floors: Floors shall be free of soil, debris, scum, mold, or encrustations and shall have a uniform appearance with no streaks, swirl marks, or detergent residue. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. All moveable objects shall be moved to clean underneath. Floor drains shall be maintained free from dirt, rust, or encrustations.

f. Walls, Ceilings and Doors: Walls, ceilings, and doors shall be free of dust, cobwebs, spots, stains, and encrustations.

g. Trash Removal: The facility shall be free of obvious garbage. Wastebaskets and sanitary napkin receptacles shall be disinfected; free of dirt, spots, debris, and other encrustations; and have a new liner in place. Plastic liners shall be unsoiled and free from holes. The Contractor shall police any spillage of trash, debris, refuse, etc., which is a result of this operation.

h. Servicing: Each dispenser for toilet paper, paper towels, soap, and similar items will be filled with Contractor-furnished supplies. Paper towel dispensers shall have sufficient supplies to last through the workday. Partial rolls may be left by the nearest sink for use.

(2) Weekly Requirements:

a. Shower Stalls: Between October 16 and April 14, shower stalls shall be cleaned once a week.

(3) As Needed:

a. Replacing Bulbs: Replace the fluorescent light bulbs as soon as they are reported or

c. Break Rooms/Kitchenettes/Water Fountains: This section applies to all similar features (countertops, tables, drinking fountains, etc.) throughout the building, regardless of location in a designated break room.

a. Sink Areas: All porcelain, metal and chrome fixtures, wash basins, backsplashes, countertops, paper towel holders, exposed pipes and mirrors shall be disinfected and be clean and bright; there shall be no dust, spots, stains, rust, mold, encrustations or excess moisture.

b. Tables, Countertops and Cabinets: Tables, countertops, and cabinets shall be free of streaks, stains, spots, smudges, and other encrustations.

c. Floors: Floors shall be free of soil, debris, scum, mold, or encrustations and shall have a uniform appearance with no streaks, swirl marks, or detergent residue. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. All moveable objects shall be moved to clean underneath. Floor drains shall be maintained free from dirt, rust, or encrustations.

d. Trash Removal: The facility shall be free of obvious garbage and the wastebaskets shall be free of dirt, spots, debris, and other encrustations. Additionally, food service area garbage cans will be disinfected and have a new liner in place. Plastic liners shall be unsoiled and free from holes. The Contractor shall police any spillage of trash, debris, refuse, etc., which is a result of this operation. Walls behind trash cans should be free from spillage, spots, and encrustations.

e. Drinking Fountains: The entire drinking fountain shall be disinfected and free from streaks, stains, spots, smudges, or scales.

f. Servicing: Each dispenser for paper towels will be filled with Contractor-furnished supplies. Paper towel dispensers shall have sufficient supplies to last through the work day. Partial rolls may be left by the nearest sink for use.

(2) Annual Requirements:

a. Deep Clean Floors: Once a year, on a weekend to be agreed upon by the COR and the Contractor, all linoleum floors in the two break rooms will be stripped and waxed using compatible professional grade solutions and equipment. All moveable objects, such as chairs, tables, boxes, waste baskets, garbage cans, etc. shall be moved to ensure broad spectrum cleaning. A thoroughly clean floor shall be free of litter, soil, stains, embedded foreign matter and grit and have a like new appearance. Then the floors may be buffed as needed throughout the year.

d. Server Room: This work includes the cleaning of the Server Room within the building, a secure location that houses the voice, data, radio communications equipment, electronic storage and backup equipment for the Buffalo Field Office. This space is a secure and protected location as per BLM security and NIST standards and requires an escort to be in that area for all cleaning activity. Cleaning is accomplished on the first Monday of the month at 4:00 pm. If a Federal holiday falls on the first Monday, the Server Room will be cleaned on the first Tuesday of the month at 4:00 p.m.

Cleaning supplies must be wet floor wipes for floor cleaning; wet wipes for surfaces; and static-free, dusters, such as Swiffer, to collect dust from equipment or other areas. No sprays or static-type dusters can be used, and no liquids or open buckets are allowed inside the Server Room.

(1) Monthly Requirements:

a. Tiled, static-resistant flooring: Floors shall be free of soil, debris, scum, mold, or encrustations and shall have a uniform appearance with no streaks or residue. All moveable objects shall be moved to clean underneath with due diligence not to disturb cables on or near the floor, due to extensive data and electrical cabling that run along the floor perimeters, data racks, and server LAN work center.

b. Furniture, Fixtures, etc.: Surfaces are to be cleaned and kept free of dust, dirt, cobwebs, spots, and encrustations. Surfaces include tables, filing and storage cabinets, chairs, walls, doors, and fixtures. Some surfaces will be exempt due to the close vicinity to server/communications equipment.

c. Trash Removal: Waste baskets are to be emptied and replacement plastic liners shall be unsoiled and free from holes.

(2) Annual Requirements:

a. Light Fixtures: Fluorescent lenses and tubes shall be cleaned to ensure that they remain free of all dirt, dust, and insects.

b. Convectors: Ventilation registers shall be cleaned to insure they remain free of all dirt, dust, and lint.

12. QUALITY CONTROL PLAN: The Contractor is responsible for quality control and management of personnel to ensure Quality Assurance and compliance with the contract. If performance is unsatisfactory or not completed according to the terms of the contract, the Government may, at the Contracting Officer’s discretion, issue a Corrective Action Report and/or terminate for cause. Performance will be reported in CPARS. The contractor shall establish and implement a complete Quality Control Plan (QCP) to assure the requirements of the Contract are met. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The Quality Control Plan will be technically evaluated.

The Contractor shall address the following in the Quality Control Plan:

• How the Contractor will deliver quality of services described in this statement of work.

• How the project management, inspections, implementation, process improvement changes, correction of deficiencies, and green cleaning compliance will be accomplished.

• The Contractor shall draft a Quality Control Inspection Checklist to be submitted with the

Quality Control Plan. (For your convenience, BLM has provided Attachment A for your use.) Each area of service (General Office Area, Restroom/Shower Areas, Break Room/Kitchenettes/Water Fountains, and Server Room) as identified in Paragraph 11, Janitorial Services Requirements, shall be separate and include for each area the services to be performed including the frequency of services to be performed. The Quality Control Inspection Checklist will be submitted each month with your invoice in IPP, documenting services performed that month. Failure to so may cause a delay or withholding of payment.

The inspections shall not be quality checked by the person performing the services. The contractor shall document on the inspection checklist the person who performed the duties and who inspected them.

• How the contractor will monitor deficiencies in their area(s) of responsibility, and a process to ensure that deficiencies are corrected and do not reoccur.

• The QCP shall include a 12-month schedule of all periodic services showing by month when those services will be performed.

BLM will review the QCP and provide acceptance, conditional acceptance, or rejection of the QCP within two (2) business days. In the case of the latter, the BLM COR will contact the Contractor to discuss, and the Contractor shall correct the plan within three (3) business days.

13. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): Monthly payment is dependent on consistent, satisfactory completion of all work requirements. If performance is unsatisfactory or work is not completed per specifications in the QCP, the COR may require re-work of those services or a percentage of the Contractor’s monthly payment may be withheld.

The Government has developed a Quality Assurance Surveillance Plan (QASP) for surveilling the cleaning schedules addressed in this contract. The Government shall evaluate the Contractor’s performance under this contract in accordance with the terms of this PWS and if performance is unsatisfactory or not completed according to the terms of the contract, the Government may, at the Contracting Officer’s discretion, issue a corrective action report. The Government will monitor quality assurance through any means necessary to ensure compliance with the contract. Methods may include visual inspections, number of customer complaints, and number of corrective action reports. The QASP will be completed by the COR or PI at the end of the month and submitted to the CO and Contractor no later than the 5th of the following month.

14. PERFORMANCE STANDARDS SUMMARY

Performance Objective

Weight Maximum Allowable Defect Rate

Surveillance Method

Overall Cleaning 80% 3 defects per month

Random Sampling Inspection or Verified Customer Complaint

Perform Work Within Schedule Requirements

20% 1 defect per month

Random Sampling inspection or Verified Customer Complaint

15. AWARD: Award will be made using trade-offs with price and non-price factors being roughly equal in weight. The price considered will be the sum of the base year and all option years. Non-price factors being considered are:

a. Contingency Plan: The Contractor must prepare a plan to provide uninterrupted services, namely how to recruit and retain employees who are able to perform the services required and in a manner that meets the performance standard, particularly when one or more employees are absent due to illness, vacation, or resignation. Prospective contractors need to be aware this contract is expected to require six to eight man hours each day to complete, and is in a rural area in which finding employees may be a challenge.

b. References and past performance: Evaluations of past performance will be taken from PPIPRs for similar work completed for the government, and references called for either government or non-government contracts previously held by the Contractor.

c. Quality Control Plan: The Contractor is responsible for quality control and management of personnel to ensure Quality Assurance and compliance with the contract. The plan should address how all the requirements and performance standards will be met.