Past_performance_questionnaire.docx

RFP # FE-15-R-003

Federal Election Commission Office of Procurement IT Support Services

PAST PERFORMANCE QUESTIONNAIRE

The Federal Election Commission (FEC) Office of Procurement recently released a solicitation for a contractor for IT Support services. Offerors were asked to provide information on contracts, similar in scope, size and complexity where possible to that required by the FEC, on which they had performed in the past. The Offeror is sending this questionnaire to you because they have identified you as a reference for past performance.

The FEC Procurement Department needs your input as to how well the contractor performed on your contract. Please respond to the following questions as your comments will be used in evaluating this offer.

The FEC Procurement Department is requesting that all completed Past Performance Questionnaires be submitted to fecproposals@fec.gov. Please submit all responses NLT July 27, 2015. If you have any questions, please contact the Director of Procurement by email at lbaptiste-jones@fec.gov. Please be sure to enter the RFP number in the subject line of all correspondence.

Thank you in advance for your assistance.

CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified below.

Reference Name |

Contract Name/Number |

Name of Contractor:

INSTRUCTIONS: Complete two sections to document your opinion: 1) Performance Rating Matrix; and 2) Supplemental Comments. Please respond to questions using the following standards in arriving at your rating (see matrix on next page):

Outstanding (5) – Significantly exceeded client expectations and requirements.

Above Average (4) – Exceeded client expectations and requirements.

Satisfactory (3) –Met customer expectations and requirements.

Below Satisfactory (2) –Marginal performance or did not meet all customer expectations and requirements.

Unsatisfactory (1) – Contractor failed to meet customer expectations and requirements.

Other – The element is not applicable, no data has been obtained, or additional comments are provided.

Performance Rating Matrix Please mark the column to the right of each element that most appropriately reflects your experience with this contractor. Please use the additional page to discuss more fully any of the elements. Whenever you mark “Other,” please provide comments.

(5) 100% Above Average (4) 80% Satisfactory (3) 60% Below Satisfactory (2) 40% Unsatisfactory (1) 20% Other

1. QUALITY OF SOLUTION: The contractor comprehended the goals, thoroughly researched the problem, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully)

a. Work plan was comprehensive and reflected the full scope and detailed testing required.

b. Work papers illustrated the work plan was fully executed and included a complete listing of findings cross-indexed to testing results.

c. Report was well organized, professionally written and reflected all findings.

d. Work papers were reviewed by the manager and partner prior to report production.

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES: The contractor deployed, in a timely manner, the proper amount and type of personnel, facilities, and other resources to support the project. Use of subcontractors was appropriate in supporting the project. Management appropriately supervised team members.

3. COMMUNICATION: The contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE: The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND ATTENTIVENESS: The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

TOTAL SCORE, Questions 1-7 Insert your total score for questions 1 through 7 in the un-shaded box.

8. Given the choice would you do business with this contractor again?

9. Did either you or the contractor have to resort to litigation to resolve problems?

10. Was the contractor part of a team (primary or sub-contractor) for the work described? If part of a team, what percentage did this contractor perform?

Supplemental Comments Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Quality of Solution:

Performance Element #2, Effective and Efficient Use of Resources:

Performance Element #3, Communication:

Performance Element #4, Timeliness of Performance:

Performance Element #5, Customer Satisfaction:

Performance Element #6, Responsiveness and Attentiveness:

Performance Element #7, Cost Control:

Question #8, Given the choice would you do business with this contractor again? :

Question #9, Did either you or the contractor have to resort to litigation to resolve problems? :

Question #10: Percentage of contract performed and effective use of personnel.

Additional Comments: