Attach_2_-_Quality_Assurance_Surveillance_Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

MAINTENANCE AND SUSTAINMENT FOR THE

REQUIREMENTS MANAGEMENT SYSTEM

(D200, DD1000, D040, D072)

AND

LOGISTICS MANAGEMENT DATA BANK

(LMDB – D075)

AFLCMC/HIA

Logistics Legacy Systems Division

AFLCMC/HIAR

Requirements Systems Section (RSS)

SOLICITATION NUMBER FA8770-16-R-0002

Coordination and Review:

X Richard Dickerson, AFLCMC/HIAK Contracting Officer (CO)

QASP RMS AND LMDB MAINTENANCE AND SUSTAINMENT # FA8770-16-R-0002

QASP

Part 1

PERFORMANCE

MANAGEMENT

INTRODUCTION

This QASP has been developed to implement Performance-Based Service Acquisitions (PBSA). It is designed to meet the needs of the organization, assess contract success, assess and document contractor performance in accordance with the requirements set forth in the Performance Work Statement, (PWS). The QASP also provides the Contracting Officer Representative (COR) an effective and systematic surveillance method for each listed service. In addition, this QASP implements the Multi-Functional Team (MFT) concept. The goal of the MFT is to give all members/stakeholders the ability to maintain the highest quality representative service to our customers and propose/initiate improvements throughout the life of the contract. Under this concept, continual contract assessment will be focused on ensuring that the contract, as written, continues to meet the needs of the customer. The signatures, on the attached charter signature page, indicate membership in the MFT. Changes of team members will require an amendment to the charter signature page.

1. OBJECTIVE:

The objective of subject contract is to provide quality maintenance and sustainment customer support to the RMS and LMDB programs. The QASP will provide oversight capability to make certain that the contractor is delivering products and/or services that conform to contract requirements. It will also identify the methods used for evaluation and surveillance of the contractor. COR will use documentation reviews and direct observation as assessment methods to evaluate the contractor’s performance.

2. GOALS OF THE MULTI-FUNCTIONAL TEAM:

The MFT should strive to achieve efficiencies in the contract performance and improved customer support. The team is composed of stakeholders in the acquisition process and is responsible for the acquisition throughout the life of the requirement. The goal of the team is to define the requirement in performance based terms, assure contractor compliance with contract requirements and ensure that the contract as written continues to meet the needs of the functional organization. In addition, another goal is implementation and execution of the acquisition strategy to ensure support of the mission. The role entails planning, programming, and budgeting for adequate funds;

ensuring program execution within the approved funding, developing the milestones, managing execution to ensure the contract supports mission requirements within the approved scheduled baseline, ensuring the program maintains accountability, and planning and managing of this service.

3. ROLES AND RESPONSIBILITIES:

3.1. Chief of the Contracting Office (COCO):

3.1.1. Serves as Business Advisor to senior leadership.

3.1.2. Updates the Wing Commanders, Group Commanders, Air Force Materiel Command (AFMC) Center-level Commander and other Headquarters Directors annually on the health of the service acquisitions.

3.1.3. Ensures personnel on the MFT receive the appropriate level of training to meet local needs.

3.1.4. Ensures compliance with the Federal Acquisition Regulation and supplements.

3.1.5. Assures Functional Area leadership receives training.

3.2. Contracting Officer (CO)

3.2.1. Ensures acquisition processes (i.e. market research, gathering past performance information, source selection, issuing solicitations, evaluating proposals and awarding the contract) are aggressively performed.

3.2.2. Participates in MFT meetings.

3.2.3. Delegates authority for inspection and/or acceptance to COR in accordance with the terms and conditions of the contract. Informs the contractor of the names, duties, and limitations of authority for all COR assigned to the contract.

3.2.4. Advises the MFT.

3.2.5. Manages CORs assigned to the contract.

3.3. COR Supervisor

3.3.1. Nominates primary and alternate COR unless another QA organization or method is used to satisfy surveillance requirements (e.g. centralized performance management office).

3.3.2. Ensures nomination package specifies nominee’s qualifications.

3.3.3. Ensures COR is afforded the necessary resources (i.e. time, supplies, equipment, opportunity) to perform the designated functions.

3.3.4. Reviews the contractor performance documentation prepared by COR on a regular basis to ensure performance is compatible with contract and mission objectives.

3.3.5. Evaluates COR on performance of their COR duties – both pre- and post-award - as part of their performance assessment throughout the period of the contract.

3.3.6. Solicits input on COR’s performance of COR duties from the CO.

3.4. Requirements Systems Section Chief (RSS Chief)

3.4.1. Ensures requirements documents developed by the MFT satisfy mission requirements, are performance based, foster innovation, and define metrics. Metrics should provide meaningful measurements of the contractor progress aimed at attaining desired outcomes.

3.4.2. Identifies mission essential services and develops the necessary documents in accordance with DoDI 1100.22, Policy and Procedures for Determining Workforce Mix.

3.4.3. Reviews the contractor performance documentation prepared by COR on a regular basis to ensure performance is compatible with contract and mission objectives.

3.5. Quality Assurance Program Coordinator (QAPC):

3.5.1. Coordinates all aspects of the QA program.

3.5.2. Supports the MFT and attends MFT meetings, as requested.

3.5.3. Provides training to COR Management including COR Supervisor and

FC/FD.

3.5.4. Provides Phase I training to CORs at CO’s direction.

3.5.5. Maintains records of QA appointments and documents all COR and COR Management training.

3.6. Contracting Officer Representative (COR):

3.6.1. Participates in MFT meetings; performs/assists in accomplishing market research, gathering past performance information, evaluating technical proposals, and preparing the PWS and QASP.

3.6.2. Performs inspections to evaluate and document the contractor’s performance; notifies the CO of any significant performance deficiencies;

submits monthly inspections records to the CO.

3.6.3. Maintains QA documentation, and recommends changes/improvements to the contract, PWS, QASP, or other requirements throughout the life of the contract to provide more effective operations or eliminate unnecessary costs.

3.7 Subject Matter Experts (SMEs):

(Legal, Finance, Small Business, and Engineering POCs): Other POCs shall assist the MFT by coordinating, reviewing and providing input as needed and by participating as members when appointed.

3.8 Contractor:

3.6.4. Complies fully with the terms and conditions of the contract.

3.6.5. Participates as a member of the MFT in the post-award management phase if requested.

3.6.6. Maintains and implements a Quality Control Plan (QCP) that compliments the QASP if requested.

3.6.7. Ensures that non-conforming contract services are identified and correct and that the QCP is revised to prevent recurrence.

3.6.8. Tenders to the Government for acceptance only those services that conform to contract requirements.

3.6.9. Recommends any changes to the contract that will provide more effective operations or eliminate unnecessary costs.

3.7. Multi-Functional Team (MFT):

This is a customer-focused team composed of stakeholders in the acquisition process.

The team promotes good business decisions to meet customer requirements, fosters partnerships with industry to ensure exchanges of information with the contractor and other business experts, develops a performance-based acquisition strategy to include performance metrics, develops PBSA requirements, develops technical requirements and the independent government cost estimate. The team is also responsible for managing contract performance in accordance with the QASP, assessing and documenting contractor performance in accordance with the QASP, identifying opportunities to improve performance throughout the life of the contract, completing and reporting annual performance reviews in the Contract Performance Assessment Reporting System (CPARS) as required. All members of the MFT are responsible for determining if the contract continues to support the needs of the organization and notifying the CO if it does not. In this context, members of the MFT should consider whether there are tasks covered by the contract which are no longer required, whether there are needs related to the contract’s purpose which are not covered by the contract but could or should be, and whether they have received any customer complaints regarding contract scope. After contract award, the contractor may become a member of the MFT.

4. PERFORMANCE MANAGEMENT (CONTRACT ASSESSMENT):

The MFT will routinely validate objectives and goals by periodic surveillance and review of Contractor submitted documents/reports. If Contractor displays unsatisfactory performance, the PMO/COR will notify the CO to request a meeting be scheduled with the Contractor to discuss issues.

4.1 Metrics:

Metrics will be collected by the PMO/COR. Metrics are aligned to the performance objectives outlined in the PWS Service Summary (SS) which are tied to requirements for documents/reports describing quality and/or timelines.

4.1.1. Market Research

Market research will be used as a tool throughout the life of the contract to ensure the most current, efficient, and effective assessment methods and techniques of the commercial marketplace are applied to the performance of services under the contract.

At a minimum, market research (including an informal survey of customers) will be conducted annually prior to exercising the option for an additional performance period.

The results of the market research/survey of customers will be utilized in making the decision as to whether it is appropriate and in the Government’s best interests to exercise the option. These results will be documented in the CO’s Determination and Findings (D&F) supporting option exercise if that course of action is selected.

4.1.2. MFT Meetings

MFT meetings will be scheduled throughout the life of the contract. Attendees at specific team meetings will vary based on the circumstances or issues to be covered at each meeting. Continual contract assessment will be focused on ensuring that the contract, as written, continues to meet the needs of the customer. Team members will consider whether the contract includes tasks which are no longer required; whether there are needs related to the contract’s purpose which are not covered by the contract; and whether any customer complaints regarding contract scope have been received. The success of the contract is dependent upon a combined effort of all members of the MFT.

4.1.3. Performance Reviews

All performance assessment data will be reviewed. If performance improvement is necessary, the corrective action will be requested from the contractor.

5. PERFORMANCE ASSESSMENT:

This QASP is based on the premise that the contractor, not the Government, is responsible for the management and quality control actions needed to meet the standards of the contract. Following is the approach the team will use to assess the contractor’s performance against the performance thresholds/metrics identified in the contract.

5.1. A Services Summary (SS) will be included in the PWS.

This document will summarize the performance objectives and performance thresholds required by the Government in the contractor’s performance. These performance objectives will directly relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each objective, and are critical to mission success.

5.2. COR will perform QA procedures following the QASP.

5.3. INITIAL PERFORMANCE REVIEW:

The initial evaluation of contractor performance shall take place within 30 days after the contractor assumes full performance responsibilities (i.e. after completion of transition/mobilization) to ensure the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract.

5.4. Initial Performance Review Criteria:

5.4.1. Technical.

Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, safety, or health standards).

5.4.2. Schedule.

Assess the timeliness of the contractor against contract requirements, task orders, milestones, delivery schedule, and administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

5.4.3. Cost.

Assess the contractor’s ability to remain within cost. (i.e. cost performance will be reported only if other than Firm Fixed Price). The assessment will include a discussion of the contractor’s effectiveness in forecasting, managing, and controlling contract cost, as applicable.

5.4.4. Management/Performance.

Assess the integration and coordination of all activity needed to execute the contract, specifically the completeness and quality of problem identification, corrective action plans, the contractor’s history of reasonable and cooperative behavior, customer satisfaction and management of subcontracts including progress on small business subcontracting goals.

5.4.5. Staffing.

Assess the contractor’s performance in selecting, retaining, supporting and replacing when necessary, personnel.

5.4.6. Special Interest Items.

Assess any significant modification to the contract made since contract award.

5.5. CPARS:

CPARS will be updated documenting contractor performance. The Assessing Official Representative (AOR) will be the COR; and the reviewing official will be the FC/FD. The contractor also has input prior to finalization.

The website for the CPARs toolkit is: http://www.cpars.csd.disa.mil/cparsmain.htm

5.6. Combating Trafficking in Persons:

The COR/ACOR will verify and monitor that the Contractor has policies and procedures in place to prohibit any activities on the part of contractor employees that support or promote trafficking in persons as part of ongoing surveillance of performance of contract services. The Contractor or the COR/ACOR shall immediately bring to the attention of the Contracting Officer any non-compliance with contract clause FAR 52.222-50, Combating Trafficking in Persons. Additional information on DoD’s efforts to combat trafficking in persons can be found at the following website: http://ctip.defense.gov and the DFARS Procedures, Guidance, and Information 222.17.

6. REVISIONS:

Revisions are the responsibility of the MFT. The COR reviews the PWS and QASP periodically and shall provide any proposed changes to the MFT for review. Revisions to the QASP are the joint responsibility of the MFT and are only accomplished with the approval of and by the CO.

MULTI-FUNCTIONAL TEAM MEMBERSHIP

Solicitation/RFP/Contract Number Contract # FA8770-16-R-0002 Type of Service: Maintenance and Sustainment

Primary COR: Date: __________________

Alternate COR: Date: __________________

Contract Specialist: Date: __________________ Karissa Porter

QAPC: Date: __________________

Accepted By: Date: __________________ Richard (Brant) Dickerson

Contracting Officer http://www.cpars.csd.disa.mil/cparsmain.htm http://ctip.defense.gov/

Part 2

ASSESSMENT

MANAGEMENT

SERVICES SUMMARY (SS)

PERFORMANCE OBJECTIVES, PERFORMANCE THRESHOLDS,

METHODS OF SURVEILLANCE AND REMEDIES

*The procedures set forth in the Inspection of Services Clause will be used to remedy all deficiencies. The re-performance times will be based upon sensitivity of the issue, and will be noted within the notification to the contractor of the deficiency.

SURVEILLANCE PROCEDURES

Performance Objective

CDRL

Threshold

/ Standard Measures

Method of Assessment

Remedy Data

Source Method Calculation

Program Management (PWS 1.2)

SS-1

Management Plans - Project Management Plan, Configuration Management Plan

A001 Acceptable Documents

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

SS-2

Program Control, Schedules, Staffing

A002, A003, A005

Acceptable Documents, Monthly

PMR, MSR,

IMS; Weekly Status

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95% CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

CPARS

Documentation

SS-3 Process Improvement

A004, A007

Documented and Delivered as Requested

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation <= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

SS-4 Status Reporting A002

Document in Weekly Status, MSR

<= 2 Days late weekly, Document

Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation <= 5 days late monthly Re-Performance /

CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

Objective

CDRL

Threshold

/ Standard Measures

Method of Assessment

Remedy Data

Source Method Calculation

Planning and Analysis (PWS 1.3)

SS-5 TS/ROMs A025, A007

Acceptable document delivered 15 days after gov't request

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation <= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correction log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

SS-6 ISRs A002, A004, A007

Acceptable document delivered 15 days after gov't request

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation <= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correction log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

SS-7 DBCRs A008, A004

Acceptable document delivered 15 days after gov't request

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation <= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correction log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

Objective CDRL

Performance Threshold

/ Standard Measures

Method of Assessment

Remedy Data

Source Method Calculation

Maintenance and Sustainment (PWS 1.4)

SS-8

Life Cycle Documentati on

A006, A008, A009, A010, A011, A012, A013, A014, A015, A016, A017, A018, A019, A020, A021, A022, A023, A024, A025, A026, A027, A028, A029, A030, A031, A032, A033

Draft and Final CDRLs as specified

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

SS-9

IDT&E -

Testing and Problem Reporting

A002, A007

SPR

response identified <= 5 business days of notification, corrected <= 15 business days

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95% CPARS

Documentation

<= 1 redelivery of same

SPR 95%

of time

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries

Re-Performance /

Performance Threshold

/ Standard Measures

Method of Assessment

Remedy Data

Source Method Calculation

Maintenance and Sustainment (PWS 1.4) - Continued

SS-

FOC - On time delivery of releases

A002, A006

Code Migration

<= 5 Days late

Document in Weekly Status, MSR

Review CDRL(s) On time 95%

Re-Performance /

SS-

Code Quality

(This does not include SPRs out of the scope of the release that become DRs.)

A002 Testing Results

1) Zero (0) priority 1 SPRs,

2) Two or less Priority 2 SPRs,

3) Six or less Priority 3 SPRs and

4) Ten or less Priority 4/5 SPRs are written per release.

Weekly Status, MSR, SPR log

Review CDRL(s)

No Sev 1,2 DRs in 90 days 90% of releases per period

Re-Performance /

System Surveillance (PWS 1.5)

SS-

Sched. Ops - Interfaces, Database Ops, System Ops, Security Monitoring

A002, A004, A007

Action Item Resolution

<= 5 business days, unless otherwise stated.

Document in Weekly Status, MSR

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

SS-

Action Items, Ad Hoc Reports

A002, A007

Deliver Reports as requested

<= 2 Days late

Document in MSR

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

SS-

Action Items, Data Analysis Support

A002, A007 As Assigned <= 5 Days late Document in MSR

Review CDRL(s) On time 95%

Re-Performance /

Performance Threshold

/ Standard Measures

Method of Assessment Remedy

Data Source Method Calculation

Transition Support (1.6)

SS-

Inbound - Process

A001, A002

Acceptable Transition Report, Interim Due

20 DAC,

Final due 5 days after transition completion

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation quality CDRL Review

Review CDRL(s)

AQL 95% of total deliveries

Re-Performance /

CPARS

Documentation

Inbound - Staffing

A001, A002

Staffing Plan, Due

20 DAC

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

Fully staffed at end of Transition

Document in MSR

Review CDRL(s)

Outbound - Documentati on

A001

Provide process and system documentati on, training plan, Due 90 days prior to outbound transition period

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95%

Re-Performance /

CPARS

Documentation

SS-

Outbound - Training

A001, A002

Hold Training events, as scheduled

Document in MSR

Review CDRL(s)

Re-Performance

Outbound - Staffing

A001, A002

Remain fully staffed for transition

Document in MSR

Review CDRL(s) CPARS

Performance Threshold

/ Standard Measures

Method of Assessment Remedy

Data Source Method Calculation

System Revitalization Support (1.8)

SS-

17 TS/ROMs A025, A007

Acceptable document delivered 15 days after gov't request

<= 5 Days late

CDRL

Review

Review CDRL(s) On time 95% CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries Re-Performance

SS-

Process Improvemen t

A004, A007

Documented and Delivered as Requested

<= 5 Days late

Document Delivery Log

Review CDRL(s) On time 95% CPARS

Documentation

<= 1 redelivery for substantive corrections

CDRL

Review

Review CDRL(s), correctio n log

AQL 95% of total deliveries Re-Performance

Environment Support (1.9)

SS-

Environment al Availability A002

Downtime reporting in

MSR

<= 98% availability as scheduled

Document in MSR

Review CDRL(s)

AQL 95% of total deliveries

CPARS

Documentation

SS-

Reflective of Production environments

A002

No SPRs generated due to dev/prod environment mismatches

<= 2 SPRs per release

Document in MSR

Review CDRL(s)

AQL 95% of total deliveries

CPARS

Documentation

Combatting Trafficking in Persons (4.8)

SS-

Training Roster

100% compliance required. Initial within 60 days of award. Update after new employee hired.

CDRL

Review

100% Inspectio n

On time.

100%

Compliance.

Re-Performance/

CPARS

Documentation

SS-

Reflective of Production environments

100% compliance required.

Within 60 days of award.

CDRL

Review

100% Inspectio n

On time.

100%

Compliance.

CONTRACTOR’S NAME: TBD

CONTRACT NUMBER: FA8770-16-R-0002

PROJECT/SERVICE: RMS-LMDB Maintenance and Sustainment

APPROVED BY:

X Richard Dickerson Contracting Officer (CO)

1. INTRODUCTION:

These Surveillance Procedures have been developed to implement Performance-Based Service Acquisition (PBSA). They are designed to provide the Contracting Officer Representative (COR) instructions on how to perform surveillance and document findings on this contract for the RMS and LDMB programs.

1.1. Contracting Officer Representative (COR) may inspect any aspect of contractor performance at any time during the contract, whether or not it is included in the Services Summary (SS). A format for documenting these inspections is found on page 20 of this plan.

1.2. Any nonconformance with contract requirements is a “defect”. The term “defective” is used in reference to a service output in the SS that does not meet the outputs associated with the standard.

1.3. This QASP is based on the premise that the contractor, not the Government, is responsible for the management and quality control actions required to meet the terms of the contract. The Performance Thresholds recognize that the contractor is not a perfect manager and that unforeseen and uncontrollable problems do occur.

CORs are to be objective, fair, and consistent in evaluating contractor performance against the standards.

1.4. Following is the approach the team will use to assess the contractor’s performance against the performance thresholds/metrics identified in the contract.

1.4.1. A Services Summary (SS) will be included in the Performance Work Statement (PWS). This document will summarize the performance objectives and performance thresholds required by the Government in the contractor’s performance. These performance objectives will directly relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of services required for each objective, and are critical to mission success.

1.4.2. COR will perform quality assurance procedures contained herein.

2. PERFORM SURVEILLANCE: Four methods of surveillance are explained below.

2.1. Customer Complaint: When a customer notifies the COR either verbally or in writing (including email) of a complaint, but does not submit a CCR, the COR will forward the email to document the complaint. The CO will, in turn, send copies of the email to the COR and the contractor for their records.

2.2. 100% Surveillance: In this surveillance method, the COR inspects 100% of the work. When the COR discovers unacceptable performance or a defect in service, he/she will document the discrepancy. The CO will, in turn, send copies of disposition to the COR and the contractor for their records.

2.3. INFORM CONTRACTOR’S CONTRACT MANAGER: The COR must always contact the contractor’s manager and inform him/her of any deficiency that was observed. This may be accomplished in person or electronically, but any verbal communication must be supplemented by submission of an email or memo.

2.4. EVALUATE CONTRACTOR CORRECTIVE ACTION: The CO will determine if further actions need to be taken against the contractor in accordance with the Inspection of Services clause. The CO’s disposition will be annotated on the record, and copies will be returned to the COR and the contractor.

3. REMEDIES FOR UNACCEPTABLE PERFORMANCE:

3.1. In accordance with the contract Inspection of Services clause, if any of the services do not conform to contract requirements; the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. This includes but is not limited to termination of Contractor personnel and recruitment of substitute personnel that are equally qualified within established timeframes. When the defects in services cannot be corrected by re-performance, the Government may:

3.2. Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

3.3. Reduce the contract price to reflect the reduced value of the services performed.

This may include a reduction in the number of paid hours to reflect the total non-performance period.

3.4. If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance is in conformity with contract requirements, the Government may:

3.4.1. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

3.4.1.1. Decrease the invoice amount in relation to performance

3.4.1.2. Cure Notice

3.4.1.3. Show Cause Notice

3.4.1.4. Terminate the contract.

3.4.2. The Contracting Officer will determine the action to be taken against the contractor, such as reductions in fee/price in accordance with the Inspection of Services clause. The CO’s disposition of the deficiency will be annotated on the form and the COR and contractor will be notified of action.

4. COR MONTHLY INSPECTION REPORT:

COR shall submit an assessment report and attach all Performance Assessment Reports, and validated customer complaints to the CO no later than 5 working days following the month in which the actual surveillance occurred. The report shall be signed and dated by the COR and provided to the Contracting Officer (CO) regularly for review, prior to sending the information to the CO. Validated customer complaints and all documentation will be used to support Contractor ratings in the Contractor Performance Rating System (CPARS) (applicable if contract is over 1 million).

5. WIDE AREA WORKFLOW:

5.1. The COR will certify receipt of contractor services via the Wide Area Workflow

(WAWF) website. Certification of services shall be accomplished on the first workday following the completion of the contract payment period, to avoid payment of interest penalties.

5.2. CORs are responsible for obtaining, scheduling, and completing WAWF training from the Base Accounting and Finance Office.

6. COMBATTING TRAFFICKING IN PERSONS:

6.1. The COR/ACOR will verify and monitor that the Contractor has policies and procedures in place to prohibit any activities on the part of contractor employees that support or promote trafficking in persons as part of ongoing surveillance of performance of contract services. The Contractor or the COR/ACOR shall immediately bring to the attention of the Contracting Officer any non-compliance with contract clause FAR 52.222-50, Combating Trafficking in Persons. Additional information on DoD’s efforts to combat trafficking in persons can be found at the following website: http://ctip.defense.gov and the DFARS Procedures, Guidance, and Information 222.17.

6.2. Surveillance will be performed monthly by the COR/ACOR for compliance.

6.3. Annual Surveillance will be conducted in accordance with PGI 222.17 – Combating Trafficking in Persons by the COR/ACOR with the Office of Special Investigations (OSI). Annual Surveillance will examine the Contractor’s performance concerning Trafficking in Persons. This Annual Surveillance may involve an examination of the Contractor and Sub-Contractor business practices to include the following:

http://ctip.defense.gov/

a. All paperwork pertaining to the Contractor and Sub-Contractor activities.

b. All electronic (e.g. e-mail, facsimile, text messaging, and telephonic) traffic pertaining to the Contractor and Sub-Contractor activities.

c. Facilities pertaining to the Contractor and Sub-Contractor activities.

d. Interviews with Contractor and Sub-Contractor personnel.

e. Customer Complaints.

7. REVISION TO THE QASP:

Revisions to the QASP are the joint responsibility of the MFT. This is a living document and can be changed at any time by the CO.

COR Surveillance Checklist

A = Acceptable

METHOD OF ASSESSMENT-

U =Unacceptable CONTRACTOR'S NAME: TBD N/A= Not applicable

CONTRACT NUMBER: FA8770-16-R-0002

LOCATION: Building # WPAFB

A U N/A DATE TIME COR SIGNATURE

SS-1

SS-2

SS-3

SS-4

SS-5

SS-6

SS-7

SS-8

SS-9

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Contracting Officer Signature Date