QASP_B2_Tooling_Move_2.pdf

Quality Assurance Surveillance Plan (QASP)

FOR

Management, Logistics, and Business Improvement Services

309th Commodities Maintenance Group

HILL AFB, UTAH

6 June, 2016

Prepared by:

Garry S. Navas

1. Vision The vision of this contract is to provide provide all equipment, tooling, and personnel to transport all B-2 Specialized Tooling/Specialized Tooling Equipment (ST/STE) and storage shelving from the Freeport Center in Clearfield, UT to the Tooele Army Depot (TEAD) in

Tooele, UT.

2. Mission The Contractor shall provide all equipment, tooling, and personnel to transport all

B-2 Specialized Tooling/Specialized Tooling Equipment (ST/STE) and storage shelving from the Freeport Center in Clearfield, UT to the Tooele Army Depot (TEAD) in Tooele, UT. Completion of transportation of all requirements outlined in this PWS shall be completed no later than (NLT) 15 January 2017.

3. Purpose

This Quality assurance surveillance plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will be conduct the monitoring

How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition

Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned CO: Rick Porter

Organization or Agency: OL:H/PZIMb

Telephone: 775-3551

Email: rick.porter.1@us.af.mil

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR will use the QASP to conduct the oversight/surveillance process. The COR shall use CORT Tools to accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The

COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf. Reviews performance prior to execution of options and assists in determining if contract as agreed upon met mission objectives. Documents past performance for input to the Contractor Performance Assessment Reporting System

(CPARS).

Assigned COR: Garry S. Navas

Organization or Agency: OO-ALC/OBC

Telephone: 801-777-4405

Email: garry.navas@us.af.mil

Assigned Alternate COR: Daniel Campbell

Telephone: 801-775-2217

Email: daniel.campbell.16@us.af.mil mailto:garry.navas@us.af.mil mailto:daniel.campbell.16@us.af.mil

Contracting Officer’s Representatives Supervisor - a Contracting Officer’s

Representative (CORs) and the COR self-nominates in CORT Tools. The COR Supervisor ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities, reviews COR documentation on a regular basis, evaluates performance of COR duties as part of performance assessment throughout the period of the contract.

COR Supervisor: Robert Whetstone

Telephone: 801-777-7274

Email: robert.whetstone@us.af.mil

Chief Contracting Officer’s Representatives – The Chief COR (CCOR) tracks monthly surveillance schedules, review all COR monthly status reports. Additionally, the CCOR processes

CAR’s for review, forwards each CAR to the CO for action, and collaborates with QAPC regarding contractor performance.

Chief COR: Robert Olsen

Telephone: 801-777-4565

Email: Robert.Olsen@us.af.mil

Acquisition Management Support Specialist (AMSS): Serves as the primary OO-ALC customer representative familiar with the service requirements. AMSS will review contractor performance prior to execution of options. Periodically reviews contract specifications to determine if contract as written meets mission objectives. Will documents past performance for input to the Contractor Performance Assessment Reporting System (CPARS). Leads multi-functional team contract management reviews.

Assigned AMSS: Jared Farr

Telephone: 801-586-3940

Email: jared.farr.1@us.af.mil

Quality Assurance Program Coordinator (QAPC): The QAPC is appointed to integrate the quality contract requirements into the quality assurance program, act as the liaison between the contracting and functional organizations, and provide training and record keeping IAW MP 5346.103. Ensure consistent guidance is given to customers by QAPC and other functional areas, train CORs and COR management (e.g. COR Supervisor, Functional

Commanders/Directors (FC/FD) on the contracting requirements associated with the quality assurance program. Assist, as required, with the evaluation of contractor Quality Control

Plans and maintain a record of all COR and COR management training, including refresher training (e.g., QAPC, contracting officer, contract specialist, contract administrator, Defense

Acquisition University, or commercial training provider).

mailto:robert.whetstone@us.af.mil mailto:Robert.Olsen@us.af.mil mailto:jared.farr.1@us.af.mil

Assigned QAPC: Michael Oaks

Organization or Agency: OO-ALC/OBCB

Telephone: 801-586-1322

Email: michael.oaks@us.af.mil

Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager and

Task Manager for this contract. (Complete this section after the contract award)

Program Manager - <upon award, enter name>

Telephone: <enter number>

Email: <enter address>

Task Manager - <upon award, enter name>

Telephone: <enter number>

Email: <enter address>

Other Key Contract Personnel – Jesse Ball

Title: Buyer

Telephone: 801- 777-5539

Email: jesse.ball.1@us.af.mil

6. Performance Requirements and Method of Surveillance

6.1 . Contract Surveillance The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the CO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The

COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance.

Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract. Multi-functional Team Meetings – The Multi-functional team will manage the contract throughout the life of the contract. This team will form a partnership between the government and the contractor to ensure the best possible service is provided for the life of the contract. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary a plan of action will be created.

mailto:michael.oaks@us.af.mil

6.2 . Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the

COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards.

The Services Summary should be used to form the foundation of the COR’s inspection checklist.

6.3. Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory. Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

6.4 Contract Performance Assessment Reporting System (CPARS) – If applicable, CPARs will be initiated annually, documenting contractor performance for this specific contract. More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The AMSS will serve as the Assessing Official Representative and the OO-ALC/Group (Specific Organization)

Deputy Directors will serve as the Assessing Official for contracts over $1,000,000.00 aggregate.

7. Performance Reporting

7.1. Corrective Action Report (CAR)

CARs will be forwarded to the Chief COR (CCOR) for review and validation; after which the CCOR will forward the CAR to the CO for action. A copy will be provided to the

Contractor’s representative by the CO. CARs will be corrected within 30 days depending on the complexity of the finding. The Contractor may be allowed up to six months (maximum) correcting a CAR at the discretion of the CO. The COR will ask the status of the CAR from the CO on a monthly basis. The COR will keep an electronic log of all CARs and will keep a hard copy of CARs in the contract oversight file.

7.2. Performance Assessment Report (PAR)

PARs will be used to report ALL minor discrepancies. PARs will be generated by the COR.

The COR will forward the PAR to the Contractor and Chief COR for corrective action.

Contractors will be given 10 days to correct PARs unless they have requested an extension. If three (3) minor discrepancies are found, combine them and process a CAR.

7.3. Customer Complaint Form

The COR must furnish instructions to the customer receiving the contractor’s service. The customer must retain supporting evidence of complaint or feedback. After the COR validates feedback or complaint demonstrating contractor noncompliance, the COR processes a

Performance Assessment Report (PAR) or Corrective Action Report (CAR) to the CO. ALL

Customer Complaint forms WILL BE VALIDTAED by the COR prior to notifying the contractor.

7.4. Surveillance Matrix

7.4.1. Service Summary Items

Inspection & PWS

Paragraph

Performance

Objective /

Elements

Standards / AQL Inspection Calculation /

Ratings What How/ Method When/ Freq

SS# 1

Par: 3.1

Loading

Loading of B-2

ST/STE

Contractor shall utilize contractor owned equipment to load trucks for transportation.

Contractor personnel shall not load any items, without the proper documentation affixed to each item.

IAW PWS para. 3.1

Inspection of crates prior to movement.

COR will ensure that each item or crate will have a

DD 1149 and excel spreadsheet (if applicable) affixed to the item or crate prior to movement of the item(s)

M1/M2

As Required /

Random

Sampling

Performance is acceptable when no deficiencies are noted.

SS# 2

Para: 3.2

Loading of Storage

Shelving

The Contractor shall palletize, load and transport all shelving.

Upon teardown of the shelving, load and transport IAW para

3.2 of the PWS.

Inspection of shelving prior to movement to ensure proper loading.

Cor will ensure all shelving is placed on pallets and loaded for delivery IAW para 3.2 of the

PWS.

M1

Sampling

Performance is acceptable when no deficiencies are noted.

SS# 3

Para : 3.3

Securing loads

Blocking, bracing, and securing all equipment on transportation vehicles

The contractor shall ensure that all

ST/STE will be blocked, braced, and secured in a manner that will protect the

ST/STE during transit to include shelving transportation. The contractor shall be responsible for the safe keeping and ensuring no damage occurs to ST/STE once it has been inspected and deemed ready for loading. Any identified damages to

ST/STE shall be annotated and recorded prior to loading. The form shall be provided to

TEAD personnel.

IAW PWS para. 3.3 and DOT Regulations

Inspection of payload prior to movement.

The COR will inspect the payload to ensure it is peoperly braced and secure.

no deficiencies are noted.

SS# 4

Para: 3.4

Delivery of ST/STE

Delivery of all

ST/STE to designated unloading point at

TEAD

Once the driver of the load reaches the specified location, prior to unloading the equipment from the transport vehicle, the contractor shall provide all necessary documents

(DD1149’s, spreadsheets, etc.) to

TEAD personnel for item verification as the vehicle is unloaded. The contractor shall ensure that all scheduled loads are communicated to the

TEAD movement point of contact

(POC) NLT 3

business days prior to the execution of transportation the loads. If any load requires specialized equipment (i.e. a crane), the contractor shall identify the need NLT 10 days prior to delivery of the specified load.

IAW PWS para. 3.4.

Inspect that deliveries are made to proper location at TEAD and proper documention is presented with each load.

COR will comminucate with POC at

TEAD to ensure all documentation was presented with each delivery, and unsure delivery schedules were communicated

IAW para 3.4 of the PWS.

no deficiencies are noted.

SS#5

Para: 3.5

Delivery of all equipment to designated unloading point at TEAD

IAW PWS para. 3.5

No deviations allowed. 100% compliance with

PWS

COR will validate delivery of all equipment to designated unloading point at

TEAD.

COR will validate with

SME POC

Event driven no deficiencies are noted.

SS# 6

Para: 3.6.1

Master Schedule IAW PWS para. 3.6.1

No deviations allowed. 100% compliance with

PWS

COR will validate

Master Schedule within 10 days after award

COR will validate with

SME POC

Event Driven/1 time within 10 days of award

Performance is acceptable when delivered IAW

PWS

SS# 7

Para: 3.6.2

Daily Delivery

Schedule

IAW PWS para. 3.6.2

No deviations allowed. 100% compliance with

PWS

COR will validate

Daily Delivery

Schedule

COR will validate with

SME POC

Event Driven/3 days prior to all scheduled shipments

Performance is acceptable when delivered IAW

PWS

SS# 8

Para: 3.6.8

Specialized

Equipment/Oversized/

Overwiegth schedule

IAW PWS para. 3.6.3

No deviations allowed. 100% compliance with

PWS

Cor will validate specialized requirements schedule

COR will validate with

SME POC

Event Driven/10 days prior to all scheduled shipments

Performance is acceptable when delivered IAW

PWS

7.4.2. Non-Service Summary Items

(Applicable to all other requirements in the PWS not included in the Services

Summary)

Non-SS# &

PWS

Paragraph

Performance Objective /

Elements

Standards / AQL Inspection Calculation /

Ratings What How/ Method When/ Freq

Non-SS# 1

Para: 5.1.2

PPE

The contractor shall provide all personal protective equipment

(PPE) required for their employees.

The contractor shall provide all personal protective equipment

(PPE) required for their employees. IAW PWS para. 5.1.2 and OSHA

3151-12R-2003

The COR will ensure that contractor employees are wearing the required PPE.

The COR will visually ensure that contractor employees are wearing the required PPE.

M1/M4 no deficiencies are noted.

Non-SS# 2

Para: 5.1.7, 5.1.8

Accident /

Mishap

Reporting

The contractor shall report all accidents and/or mishaps to the COR, CO or Technical Program

Manager.

In the event of an accident or mishap, the contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO. Record and report promptly

(within one hour) to the

CO and/or authorized

Technical Program

Manager or above, all available facts relating to each instance of damage to Government property or injury to either contractor or

Government personnel.

IAW PWS paras. 5.1.7 &

5.1.8

Contractor has reported all accident and/or mishaps IAW para 5.1.8 of the

PWS.

The COR will ensure the contractor has reported all accident and/or mishaps IAW para 5.1.8 of the

PWS.

M4

Event Driven The contractor shall receive a less than satisfactory rating if there is failure to report accidents and/or mishaps.

Non-SS# 3

Para: 5.2

Contractor

Insurance

The contractor shall provide insurance to cover all ST/STE during all times that ST/STE is in contractor control. The contractor shall ensure that insurance documentation is in the possession of drivers at all times.

100% compliance with performance objective.

IAW PWS para. 5.2

The contractor shall provide insurance to cover all ST/STE during all times that ST/STE is in contractor control. The contractor shall ensure that insurance documentation is in the possession of drivers at all times.

The COR will verify each contractor who drives has proper insurance.

M1/M4 no deficiencies are noted.

Inspection Methodologies:

M1: Periodic: Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. Periodic surveillance can be accomplished, weekly, monthly or quarterly using a checklist method.

M2: Inspection of Reports: All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or

Substance).

M3: Technical Inspection: Surveillance/inspection is the type of surveillance that will be performed as specified on the project schedule by actually looking at the work being done.

M4: Non-Service Summary: All Non-SS items will be done on a random basis, at a

1/12 sampling IAW 309 PMAP instructions, to ensure that all items are inspected during the year.

7.4.1.2: COR shall use the “COR Monthly Surveillance Report” (see attached) template for their monthly “pre inspection” and for the end of month report using information from

7.4 and 7.4.1. This information will be submitted into the COR Training Tool (CORTT)

IAW the required frequency and as directed by the Contracting Officer.

8. Trafficking in Persons IAW PGI 22.1703(4) (states the QASP should describe how the COR will monitor the contractors performance regarding compliance with FAR

52.222-50, Combat trafficking in persons.)

8.1. The Contractor shall comply with FAR 52.222-50, Combating Trafficking in

Persons. Additional information about Trafficking in Persons can be found at the site for the Department of State’s Office to Monitor and Combat Trafficking in Persons below.

http://www.state.gov/j/tip

8.1.2. In accordance with the Defense Contingency COR Handbook section on

Combating Trafficking in Persons, the COR must inform the PCO if the

Contractor/subcontractor and/or Contractor/subcontractor personnel fail to comply with the requirements of FAR 52.222.50.

The PCO must convey the information to DoD Combat Trafficking in Persons (CTIP)

Law Enforcement and Support / Office of Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA http://www.state.gov/j/tip http://www.acq.osd.mil/dpap/ccap/cc/corhb/Files/DCCOR_Handbook_2012.pdf

COR Monthly Surveillance Report

"The information herein is For Official Use Only (FOUO) which must be protected under the Privacy Act of 1974, as amended.”

Contract #: Contractor: Order

COR(s): POP: Date: (date submitted)

1. Service Summary SS# Performance Objective PWS Ref Method of

Surveillance Comments

(Positive or Negative) In Compliance

Y N

Non

SS#

Requirement PWS Ref Method of

Surveillance Comments

(Positive or Negative)

In Compliance

Y N

Non-SS items will be surveyed on a random basis at 1/12 per year

CORRECTIVE ACTION REPORT

TO: (Contractor / Managers Name)

AMSS:

FROM: (COR)

OO-ALC/OB/OBC CAR#

DATES

DATE PREPARED

RETURNED BY CONTRACTOR

COMPLETED

GOVERNMENT FINDINGS

DESCRIPTION OF NON-COMPLIANCE (Include PWS/SOW/FAR reference of Deficiency)

SIGNATURE OF CONTRACTING OFFICER

CONTRACTOR RESPONSE

TO: FROM:

CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE: ATTACH CONTINUATION

SHEET IF NECESSARY.

SIGNATURE OF CONTRACTOR REPRESENTATIVE

DATE

GOVERNMENT RESPONSE TO CONTRACTORS ACTIONS

GOVERNMENT EVALUATION

GOVERNMENT ACTIONS

CLOSE OUT

NAME-TITLE SIGNATURE DATE

CONTRACTOR

COR

PCO

CMO/COR, SPF Form 060, version-1, Nov 08

PMAP Attachment A6

Continuation of GOVERNMENT FINDINGS

Continuation of CONTRACTOR RESPONSE

Continuation of GOVERNMENT RESPONSE

CMO/COR, SPF Form 060, version-1, Nov 08

PMAP Attachment A6

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (QAP) SIGNATURE AND DATE

5. QAP PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or SOW PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF

QAP CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR QAP SIGNATURE AND DATE

15. QAP REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQCP)

PERFORMANCE ASSESSMENT REPORT

Continuation Sheet

(Number to correspond with applicable Item Number on reverse)

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQCP)

Performance Assessment Report (PAR) Instructions

Block 1. Quality Assurance Personnel (QAP) enters contract or task order number.

Block 2. QAP enters contractor name.

Block 3. QAP enters type of services.

Block 4. QAP signs and dates.

Block 5. QAP enters telephone number.

Block 6. QAP assigns suspense date for Contractor Representative validation if a deficiency box was checked in

Part I. Contractor Performance

Block 7. QAP checks all boxes that apply.

Block 8. QAP enters Services Summary or Statement of Work (SOW) paragraph item reviewed.

Block 9. QAP enters brief description of deficiency and tracking number if the deficiency box was checked in Block 7.

Detailed description will be on Corrective Action Report (CAR).

Block 10. QAP enters a detailed performance assessment if the deficiency box in Block 7 was not checked.

Parts II and III will be used only if a deficiency was documented in Part I.

Part II. Contractor Validation

Block 11. Contractor Representative checks one box in response to QAP cited deficiency. If Concurrence is indicated, Contractor Representative continues to Block 12. If Non-Concurrence is indicated, continue to Block 13 and state reason(s) for Non-Concurrence with QAP cited deficiency and return PAR to QAP.

Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to Block 13.

Block 13. Contractor Representative details Corrective Action and the Action Taken to Prevent Recurrence or Reason for Non-Concurrence of QAP cited deficiency.

Part III. Deficiency Corrected

Block 14. QAP checks appropriate block, signs, and dates.

Block 15. (Required Entry) QAP remarks regarding the Corrective Action and the Action Taken to

Prevent Recurrence. If Non-Concur was checked, this block should be very detailed to explain why.

Block 16. Contractor Representative enters remarks if further discussion is needed about QAP concurrence with Contractor’s Corrective Action and Action Taken to Prevent Recurrence.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

CUSTOMER Complaint Form

Contracted Services Location: Bldg. #: Organization:

Contract Noun: Contract #:

Time: Date:

WE DESIRE TO IMPROVE THE QUALITY AND RELIABILITY OF THE CONTRACT LISTED AND APPRECIATE YOUR COMMENTS VIA FEEDBACK REPORTING. PLEASE COMPLETE (PERFORMANCE COMMENTS BELOW AND E-MAIL OR SEND THFORM TO

THE QUALITY ASSURANCE EVALUATOR (QAE) ASSIGNED TO THIS CONTRACT.

EXCEPTIONAL: VERY GOOD: SATISFACTORY: MARGINAL: UNSATIS

FACTORY

Contract Performance Comments:

NAME/GRADE PHONE:

INITIATOR'S ORGANIZATION:

SPF FORM 90 Version Aug 10

FOR OFFICIAL USE ONLY