Attachment 2_PWS_Dtd25August2021.docx

Performance-Based Work Statement For Commercial ISP Services Hill Air Force Base, Utah 84056

August 25, 2021

Table of Contents

1.0 Description of Services

Commercial service provider shall provide the 75th SC Communications & Information Directorate and its customers at Hill AFB, with commercial internet services and maintenance support mentioned in proposal and provided quotes including, but not limited to, labor, material, equipment and maintenance response times. The commercial service provider shall provide all personnel, labor, equipment, tools, materials, supervision, and other items required to perform services being ordered. The commercial service provider is required to provide a pricing list of services and packages. The main purpose of this contract is to provide commercial internet services.

1.1. Requirements:

The commercial service provider shall provide commercial internet services and communications infrastructure, if required, to complete the establishment of commercial internet service orders required at Hill AFB, UTTR and Little Mountain to meet mission needs where AFNet access is not authorized or provisioned.

1.1.1. Commercial Service Provider Responsibilities.

The Commercial service provider shall employ and maintain a technically trained and experienced work force and be fully proficient in meeting current industry standards. Commercial service provider must have an established/current franchise agreement and real property instrument with Hill AFB’s Civil Engineering Real Property office to operate on government land and ensure coordination with the 75th SC Communications & Information Directorate personnel prior to completing orders with customers and establishing new points of service. Commercial service provider is responsible for providing all necessary personnel, equipment and materials to establish all circuits. In some cases, government infrastructure may be utilized to extend services from the demarcation points on Hill AFB but is not always guaranteed and must have prior approval from the 75th SC Communications & Information Directorate. All base customers will be responsible for funding their own commercial circuits and will collaborate with 75th SC Communications & Information Directorate personnel to establish service orders. The commercial service provider will not process orders without designated call placers present.

1.1.2. Geographic Requirement

The commercial service provider must be geographically located within 35 miles proximity to Hill AFB, UT to meet time critical requirements, i.e. high priority service request orders, and outage repairs.

1.1.3. Government Responsibilities

All work will be performed at Government managed facilities. The Air Force and its customers will provide the commercial service provider access to the installation and facilities where the work will be performed via escorts. If granted by the 75th SC Communications and Information Directorate, service orders/circuits may utilize government network infrastructure to extend services from CN’s (Central Nodes) to customer facilities by base network engineers. Additionally, all service orders requested by base customers (to include UTTR, and Little Mountain) must be verified, approved and processed by designated call placers within the 75th SC Communications & Information Directorate. All base customers will be responsible for funding their own commercial circuits and will collaborate with 75th SC Communications & Information Directorate personnel to establish service orders. The commercial service provider will not process orders without designated call placers present.

1.1.4 Standard Service Orders

The majority of installations, which will be referenced to as standard service orders/installations, require collaboration between both the commercial service provider and Air Force network personnel. For standard service orders, it is the responsibility of the customer, with guidance from 75th SC Communications and Information Directorate personnel, to determine the appropriate service package (to include bandwidth speed) as part of the commercial service provider’s standard price listing. Standard service orders/installations require the commercial service provider to ensure the circuit is dropped off and active at one of the base demarcation points/CN’s (Core Nodes). If granted by the 75th SC Communications and Information Directorate, Air Force network engineers with utilize government network infrastructure to extend services, on behalf of the commercial provider, from CN’s to customer facility. Standard service orders/installations require the commercial provider to install end user equipment (routers, etc.) in the main entrance facility at the customer’s facility (not the CN). In the event that the ordered service package does not meet the network demands (bandwidth speed) of the customer, it is the responsibility of the customer to request a service upgrade from the commercial provider, with support from designated call placers within the 75th SC Communications & Information Directorate.

1.1.5 Non-Standard Service Orders

If a commercial ISP service order is not authorized to use government infrastructure, commercial infrastructure is not present or requires a build out of infrastructure, it is considered a non-standard service order/installation. Tech solution coordination between the commercial service provider and the 75th Communications & Information Directorate will be required to identify method of establishing non-standard service orders. The commercial service provider shall include the cost of the build out as a NRC on the service order quote, in addition to all related service costs on the service-price listing. For unique commercial ISP requirements, which the service pricing list cannot meet the customers mission need, the customer organization or unit must seek approval from the 75th Communications and Information Directorate and work with base contracting officers to submit a new commercial ISP contract, separate from this BPA.

1.1.6 Standard Pricing for Services

The commercial service provider must produce a service pricing listing as a part of the quote and initial proposal to reflect costs for annual rates of services based on bandwidth speeds, to include NRC and MRC associated with establishing commercial internet services. Service price listings should include pricing for bandwidth speeds of: 50MB, 100MB, 500MB and 1GIG. As a part of the NRC and MRC, associated hardware, Wi-Fi routers, and network equipment should also be on the service price listing and it is highly recommended that it is listed as service and hardware packages. Standard agreement lengths shall be 6 - 12 months with fixed pricing throughout the term of the agreement. It is the commercial service provider’s responsibility to notify base customers of fixed pricing adjustments that will take effect after agreement. Price listing should include a monthly costing (6, 12 months) estimate for continuation of services after initial term of original agreement. The chart below is an example:

1.1.7 Required Response Times to Service Orders

The Commercial service provider shall maintain, at all times, a 90% uptime for network provided services. Commercial service provider shall also provide, in bid proposal, the response times for service deliveries and response times to outages related to both normal and high priority circuits. It is required of the commercial service provider to provide costing for high priority response times apart of service pricing listing. All delivery orders must have designated priority level and verified with the 75th SC Communications & Information Directorate. High Priority circuit maintenance times shall be within 10 business days, during normal business hours.

1.1.7.1 Services Summary

· Internet Services will be up 90% of the time

· All delivery orders will have priority level marked on order

· High Priority circuit maintenance times shall be within 10 business days

1.1.8 Priority Services

On occasion, commercial ISP services may be required to support activation of high priority circuits supporting Air Force contingency plans. In the event of a crisis, alert response or significant emergency declared, the 75th SC Communications & Information Directorate will contact the commercial service provider to notify them of the situation and any possible outages associated with the established high priority circuits. The commercial service provider is required to respond within two (2) business days of notification, within normal business hours, of an outage associated with the high priority circuit, if notified by a Contracting Officer or by the 75th SC Communications & Information Directorate. In the event of verbal notification to the commercial service provider, written confirmation from the commercial service provider of such notification will be provided within five (5) calendar days. If additional costs shall be incurred by establishing and maintaining high priority circuits, than the pricing shall be clearly annotated on BPA service pricing list.

For the purpose of this document, “Respond” in Section 1.1.8 is defined as actively taking steps to correct the failure or issue.

1.1.9 Test Results

Established circuits hosting commercial ISP services are subject to random bandwidth testing to ensure bandwidth speeds and quality of service are in accordance to established agreement between the commercial ISP provider and customer. If quality of service does not meet established agreement performance standards/bandwidth speeds, the government customers have the right to cancel the BPA call or request a reduced price based on actual bandwidth speeds provided.

The commercial service provider shall provide support for communications infrastructure if it is required to complete ordered commercial circuits. Examples of tasks include but not limited to: installation, upgrade, repair and removal of commercial communications equipment, communications transport cabling; wireless LAN mounting, fiber optic cable, splicing and termination of fiber optic cable, fiber optic patch panels; fiber to the desktop, installation of CAT 6 certified cabling systems, installation of back boards, cable trays, raceways, J-Hooks, data and voice jacks, telephone punch down blocks, and cross connects.

1.2.2. Outside Plant Communication Infrastructure

The commercial service provider shall provide support for communications outside plant infrastructure if it is not already established at the customer facility and if it is required to complete ordered commercial circuit. Outside plant work can include aerial, manholes, trenching and/or duct work, and boring, if required, to establish the commercial circuit.

All on-base manholes will be treated as permit-required. Commercial service providers are expected to comply with; OSHA Subpart J, General Environmental Controls, 1910.146, "Permit-Required Confined Spaces". Each worker shall be confined space trained prior to assignment on permit-required confined space duties. Appropriate training documentation shall be present on the job site. All workers will adhere to the UDOT's current manual "Uniform Traffic Control Devices", Ch. 6-"Temporary Traffic Control" and follow work zone signing requirements, located in UDOT's "Standard Drawings” TC Series.

1.2.3. Pickup/Delivery

The commercial service provider shall pick-up, deliver, and dispose of work materials and equipment as required. Storage/dumpster space is not available at Hill AFB.

The commercial service provider shall be responsible for material and part purchases incidental to the commercial IT/Communication services provided under each individual service order.

1.3.2. Installation, Relocation and Removal

The commercial service provider shall coordinate with 75th ABW/SCOIN’s Commercial Comm POC prior to installation on all service orders. The commercial service provider shall be responsible for any re-work identified by the base network engineers during quality assurance site visits at provider/contractor expense. The commercial service provider is responsible for defective materials, incorrect materials, and workmanship.

The Commercial service provider must meet and maintain all standards for base access. The commercial service provider shall complete a "Request for Identification Credential" (AFMC Form 496) for each employee requiring access to Hill AFB. The Government shall issue appropriate identification cards, which shall be displayed at all times by commercial service provider personnel when working on Hill AFB. ID cards will be surrendered as directed in accordance with HAFB AFI 31-l01, Installation Security Program. The commercial service provider managers/supervisors shall ensure all employees have the proper identification credentials prior to entering Hill AFB.

2.1.2. Standards of Conduct

Commercial service provider personnel shall abide by all agency rules, procedures, and standards of conduct.

2.2. Quality Assurance and Quality Control:

All commercial service provider services and deliverables are subject to quality assurance inspections. The Government may appoint a representative(s) to monitor and evaluate the commercial service provider technician’s performance through intermittent on-site inspections. The Government will investigate complaints from customers for which commercial service provider work is performed. The commercial service provider shall be responsible for validating customer complaints. The Government representative shall make final determination of validity of customer complaint(s) and commercial service provider resolution in cases of disagreement.

2.3. Warranty:

The commercial service provider shall provide a warranty for all cable and associated hardware installed throughout the life of the agreement. Warranty coverage statement must be submitted with commercial service provider quote to customer. Warranty coverage commences upon completion and establishment of the commercial circuit.

The commercial service provider shall perform normal services required under this agreement during Core Business Hours, Monday through Friday, 0700-1600, except Federal holidays. The commercial service provider is given permission to work outside the Core Business Hours if responding to outages or a need for repairs arise. Access to demarcation points (CN’s) will be limited/or not accessible outside of the Core Business Hours due to lack of escorting personnel.

The commercial service provider shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of agreement, the commercial provider is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the commercial service provider shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the individual call order.

2.5.2. Notification of Environmental Spills

If the commercial service provider spills or releases any substance contained in 40 CFR 302 into the environment, the commercial service provider or its agent shall immediately report the incident to Hill AFB Fire Dept. at 801-777-1911. The liability for the spill or release of such substances rests solely with the commercial service provider and its agent.

2.5.3. Safety Requirements

The commercial service provider shall observe all safety requirements IAW Industry Standards, Occupational Safety and Health Administration (OSHA), fire and safety standards in performing work under the PWS. Commercial service provider is responsible for utilizing proper personal protective equipment (PPE - hard hats, steel toe boots, goggles, reflective vests, and gloves). The commercial service provider is responsible to record and report promptly (within one hour of an event) to the Contracting Officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel. In the event of an accident/mishap, the commercial service provider is responsible to take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the Contracting Officer. If the government elects to conduct an investigation of the accident/mishap, the commercial service provider shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

2.6. Training

The commercial service provider is responsible for maintaining the applicability and currency of all licenses, certifications and qualifications associated with the applicable labor categories. Commercial ISP provider shall be responsible for ensuring contractor personnel, working in communications infrastructure functions, have Confined Space and Asbestos Handling training and certification prior to starting work at Hill AFB.

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