Attachment 2_PWS.pdf

Performance-Based Work Statement For

Commercial ISP Services

Hill Air Force Base, Utah 84056

April 2021

Table of Contents

1.0 Description of Services

1.1. Requirements:

1.1.1. Commercial ISP Provider Responsibilities

1.1.2. Geographic Requirement

1.1.3. Government Responsibilities

1.1.4 Standard Pricing for Services

1.1.5. Required Response Times to Service Orders

1.1.5.1 Services Summary

1.1.6 Priority Services

1.1.7 Test Results

1.2. Communications Infrastructure:

1.2.1. Inside Plant Communications Infrastructure

1.2.2. Outside Plant Communication Infrastructure

1.2.3. Pickup/Delivery

1.3. Administrative Tasks:

1.3.1. Material and Part Purchases

1.3.2. Installation, Relocation and Removal

2.1. Security Requirements:

2.1.1. Access to Hill Air Force Base

2.1.2. Standards of Conduct

2.2. Quality Assurance and Quality Control:

2.3. Warranty:

2.4. Hours of Operation:

2.4.1. Normal Hours of Operation

2.5. Environmental Controls:

2.5.1. Compliance with Laws and Regulations

2.5.2. Notification of Environmental Spills

2.5.3. Safety Requirements

2.6. Training

1.0 Description of Services

Commercial ISP provider shall provide the 75th SC Communications & Information Directorate and its customers at Hill AFB, with commercial internet services and maintenance support mentioned in proposal and provided quotes including, but not limited to, labor, material, equipment and maintenance response times. The commercial ISP provider shall provide all personnel, labor, equipment, tools, materials, supervision, and other items required to perform services being ordered. Commercial ISP provider is required to provide pricing for list of services. The main purpose of this contract is to provide commercial internet services.

1.1. Requirements:

The commercial ISP provider shall provide commercial internet services and communications infrastructure, if required, to complete the establishment of commercial internet service orders required at Hill AFB, UTTR and Little Mountain to meet mission needs where AFNet access isn’t authorized or provisioned. The majority of work will be completed at Hill AFB.

1.1.1. Commercial ISP Provider Responsibilities.

The Commercial ISP provider shall employ and maintain a technically trained and experienced work force and be fully proficient in meeting current industry standards. Commercial ISP provider must have an established/current franchise agreement and real property instrument with Hill AFB’s Civil

Engineering Real Property office to operate on government land and ensure coordination with the 75th

SC Communications & Information Directorate personnel prior to completing orders with customers and establishing new points of service. Commercial ISP provider is responsible for providing all necessary personnel, equipment and materials to establish all circuits. In some cases, government infrastructure may be utilized to extend services from the demarcation points on Hill AFB but isn’t always guaranteed and must have prior approval from the 75th SC Communications & Information Directorate. All base customers will be responsible for funding their own commercial circuits and will collaborate with 75th

SC Communications & Information Directorate personnel to establish service orders. The commercial provider will not process orders without designated call placers present.

1.1.2. Geographic Requirement

The commercial ISP provider must be geographically located within 35 miles proximity to Hill AFB, UT to meet time critical requirements, i.e. high priority service request orders, and outage repairs.

1.1.3. Government Responsibilities

All work will be performed at Government managed facilities. The Air Force and its customers will provide the commercial ISP provider access to the installation and facilities where the work will be performed. If granted by the 75th SC Communications and Information Directorate, service orders/circuits may utilize government network infrastructure to extend services from CN’s (Central

Nodes) to customer facility by base network engineers. Additionally, all service orders requested by base customers (to include UTTR, and Little Mountain) must be verified, approved and processed by designated call placers within the 75th SC Communications & Information Directorate. All base customers will be responsible for funding their own commercial circuits and will collaborate with 75th

SC Communications & Information Directorate personnel to establish service orders. The commercial provider will not process orders without designated call placers present.

1.1.4 Standard Pricing for Calls

The commercial ISP provider must utilize their fixed-price established price list under contract in the preparation and pricing for calls placed against the BPA. This should be IAW the pricing under contract for the varying bandwidth speeds, equipment, NRC or MRC, and term length requirements. It is the commercial ISP provider’s responsibility to notify base customers of fixed pricing adjustments that will take effect after agreement.

1.1.5 Required Response Times to Service Orders

The Commercial ISP provider shall maintain, at all times, a 90% uptime for network provided services.

Commercial ISP provider shall abide by the response times under contract for service deliveries and response times to outages related to both normal and high priority circuits. All delivery orders must have designated priority level and verified with the SC Communications & Information Directorate. High priority outage response times shall be within 6 hours during normal business hours.

1.1.5.1 Services Summary

Internet Services will be up 90% of the time

All orders will have priority level marked on order

High Priority outages will be responded to within 6 business hours

1.1.6 Priority Services

On occasion, commercial ISP services may be required to support activation of high priority contingency plans. In the event of a crisis, alert response or significant emergency declared, the SC Communications

& Information Directorate will contact the Commercial ISP provider to notify them of the situation and any possible outages associated with high priority circuits. The commercial ISP provider is required to respond within 6 hours of notification, within normal business hours, of an outage associated with the high priority circuit, if notified by a Contracting Officer or by the SC Communications & Information

Directorate. In the event of verbal notification to the commercial ISP provider, written confirmation from the commercial ISP provider of such notification will be provided within five (5) calendar days. If additional costs are incurred by establishing and maintaining high priority tickets, then the pricing shall be clearly annotated on BPA products and services list.

1.1.7 Test Results

Established circuits hosting commercial ISP services are subject to random bandwidth testing to ensure bandwidth speeds and quality of service are in accordance to established agreement between the commercial ISP provider and customer. If quality of service doesn’t meet established agreement performance standards/bandwidth speeds, the government customers have the right to cancel the BPA call or reduce price based on bandwidth speeds actually being provided.

1.2. Communications Infrastructure:

1.2.1. Inside Plant Communications Infrastructure

The commercial ISP provider shall provide support for communications infrastructure if it is required to complete ordered commercial circuits. Examples of tasks include but not limited to: installation, upgrade, repair and removal of commercial communications equipment, communications transport cabling; wireless LAN mounting, fiber optic cable, splicing and termination of fiber optic cable, fiber optic patch panels; fiber to the desktop, installation of CAT 6 certified cabling systems, installation of back boards, cable trays, raceways, J-Hooks, data and voice jacks, telephone punch down blocks, and cross connects.

1.2.2. Outside Plant Communication Infrastructure

The Commercial ISP provider shall provide support for communications outside plant infrastructure if it is not already established at the customer facility and if it is required to complete ordered commercial circuit. Outside plant work can include aerial, manholes, trenching and/or duct work, and boring if required to establish the commercial circuit.

All on-base manholes will be treated as permit-required. Commercial ISP providers are expected to comply with; OSHA Subpart J, General Environmental Controls, 1910.146, "Permit-Required Confined

Spaces". Each worker shall be confined space trained prior to assignment on permit-required confined space duties. Appropriate training documentation shall be present on the job site. All workers will adhere to the UDOT's current manual "Uniform Traffic Control Devices", Ch. 6-"Temporary Traffic

Control" and follow work zone signing requirements, located in UDOT's "Standard Drawings” TC Series.

1.2.3. Pickup/Delivery

The Commercial ISP provider shall pick-up, deliver, and dispose of work materials and equipment as required. Storage/dumpster space is not available at Hill AFB.

1.3. Administrative Tasks:

1.3.1. Material and Part Purchases

The commercial ISP provider shall be responsible for material and part purchases incidental to the commercial IT/Communication services provided under each individual service order.

1.3.2. Installation, Relocation and Removal

The commercial ISP provider shall coordinate with 75th ABW/SCOIN’s Commercial Comm POC prior to installation on all service orders. The commercial ISP provider shall be responsible for any re-work identified by the base network engineers during quality assurance site visits at provider/contractor expense. The commercial ISP provider is responsible for defective materials, incorrect materials, and workmanship.

2.1. Security Requirements:

2.1.1. Access to Hill Air Force Base

The Commercial ISP provider must meet and maintain all standards for base access. The Commercial ISP provider shall complete a "Request for Identification Credential" (AFMC Form 496) for each employee requiring access to Hill AFB. The Government shall issue appropriate identification cards which shall be displayed at all times by Commercial ISP provider personnel when working on Hill AFB. ID cards will be surrendered as directed in accordance with HAFB AFI 31-l01, Installation Security Program. Commercial

ISP provider managers/supervisors shall ensure all employees have the proper identification credentials prior to entering Hill AFB.

2.1.2. Standards of Conduct

Commercial ISP provider personnel shall abide by all agency rules, procedures, and standards of conduct.

2.2. Quality Assurance and Quality Control:

All Commercial ISP provider services and deliverables are subject to quality assurance inspections. The

Government may appoint a representative(s) to monitor and evaluate the commercial ISP provider technician’s performance through intermittent on-site inspections. The Government will investigate complaints from customers for which commercial ISP provider work is performed. The commercial ISP provider shall be responsible for validating customer complaints. The Government representative shall make final determination of validity of customer complaint(s) and commercial ISP provider resolution in cases of disagreement.

2.3. Warranty:

The commercial ISP provider shall provide a warranty for all cable and associated hardware installed throughout the life of the agreement. Warranty coverage statement must be submitted with commercial ISP provider quote to customer. Warranty coverage commences upon completion and establishment of the commercial circuit.

2.4. Hours of Operation:

2.4.1. Normal Hours of Operation

The commercial ISP provider shall perform normal services required under this agreement during Core

Business Hours, Monday through Friday, 0700-1600, except Federal holidays. The Commercial ISP provider is given permission to work outside the Core Business Hours if responding to outages or a need for repairs arise. Access to demarcation points will be limited/ or not accessible outside of the Core

Business Hours due to lack of escorting personnel.

2.5. Environmental Controls:

2.5.1. Compliance with Laws and Regulations

The commercial ISP provider shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of agreement, the commercial provider is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the commercial ISP provider shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the individual call order.

2.5.2. Notification of Environmental Spills

If the commercial ISP provider spills or releases any substance contained in 40 CFR 302 into the environment, the Commercial ISP provider or its agent shall immediately report the incident to Hill AFB

Fire Dept. at 801-777-1911. The liability for the spill or release of such substances rests solely with the commercial ISP provider and its agent.

2.5.3. Safety Requirements

The commercial ISP provider shall observe all safety requirements IAW Industry Standards, Occupational

Safety and Health Administration (OSHA), fire and safety standards in performing work under the PWS.

Commercial ISP provider is responsible for utilizing proper personal protective equipment (PPE - hard hats, steel toe boots, goggles, reflective vests, and gloves). The commercial ISP provider is responsible to record and report promptly (within one hour of an event) to the Contracting Officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel. In the event of an accident/mishap, the commercial ISP provider is responsible to take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the Contracting Officer. If the government elects to conduct an investigation of the accident/mishap, the commercial ISP provider shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

2.6. Training

The commercial ISP provider is responsible for maintaining the applicability and currency of all licenses, certifications and qualifications associated with the applicable labor categories. Commercial ISP provider shall be responsible for ensuring contractor personnel, working in communications infrastructure functions, have Confined Space and Asbestos Handling training and certification prior to starting work at

Hill AFB.