Attachment_M_-_Ramstein_BSA.pdf

FB5612-115

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Block 11g, General Provisions Cont.

1. Purpose: This agreement is entered into under the provisions of DoD 4000.19 and AFI 25-201. It outlines the administrative, logistics and base operating support services provided to Air Force Material Command, AFLMC/WNSK (on behalf of and sponsoring Gulfstream contractor), as described in the specific provisions. The 86th Airlift Wing, hereinafter referred to as the Supplier, will provide WNSK/Gulfstream, hereinafter referred to as the Receiver, with support serviced according to the specific provisions of this agreement.

Support rendered to Receiver under the terms of this agreement is provided solely in the Kaiserslautern Military Community area. Support not identified will not be provided.

2. Mission Statement: C-37 mission is to provide transportation to the regional Combatant Commanders and other senior government officials (SECDEF, SECSTATE, CJCS, and White House) to immediately deploy by air transportation. Their travel is for matters of national security and the mission requirements could dictate operation into civil as well as military airfields both during peace and war. High level of physical as well as communications security is required to protect national interests. The regional Combatant Commanders require the “office in the sky” environment providing passengers with broadband data/video transmit and receive capability and clear and secure voice and data.

3. General

a. Supplier will provide base operations support to Receiver operations within existing capability and while balancing other mission priorities. Supplier will provide support to Receiver on the same basis IAW mission priorities as that provided to Supplier personnel.

Supplier standards and directives will govern the level and type of support furnished.

b. Receiver will comply with Supplier's policies, procedures and directives

c. In the event of major accidents, natural disasters, attacks and terrorists incidents involving weapons of mass destruction within the Kaiserslautern Military Community (KMC), procedures outlined in the Installation Emergency Management Plan (IEMP) 10-2 will be followed.

4. Unit Data:

a. Receiver Strength: 18 Civilian Contractors

b. Facility Data: Building 2358 on Ramstein Air Base, Germany

c. Equipment Listing: Gulfstream AGE Listing

5. Specific Funding Data:

a. Unit Billing Address/Phone number:

DFAS

ATTN: AILAOV/LI

27 Argaksas Rd Limestone MA 04751-1500

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DSN: (312)986-9487

b. Receiver will forward a Military Interdepartmental Purchase Request (MIPR), DD Form 448, to the Supplier for reimbursable support services outlined in this agreement at item 12 (Specific Provisions) on a quarterly basis at the beginning of each FY quarter. MIPR will consist of a detailed breakdown of reimbursements by support category and show the support agreement number. Acceptance of MIPR will indicate that support will be provided through reimbursement or direct citation of receiver finds, whichever is applicable IAW the Funding Annex.

c. Acceptance of MIPR(s), DD Form 448-2, will be returned within 30 days of receipt.

d. Year-end final reimbursement data will be provided to the Receiver prior to the end of the fiscal year to assist in year-end closing.

e. Supplying activity will provide billing and detailed supporting documentation determined by the receiving activity, and SF 1080s will indicate category of support, ISA number, and MIPR (block 5 of DD Form 448) on a quarterly basis.

f. Each SF 1080 and required supporting documentation will identify the applicable organization providing the support.

g. Reconciliation of receiver charges will be done on a semi-annual basis.

6. Attachments:

Attachment 1 - General Provisions Continued Attachment 2 - Specific Provisions Attachment 3 - Funding Annex Attachment 4 - Manpower Annex Attachment 5 - Facilities/Equipment (if applicable)

7. Distribution (1 each):

786 FSS/FSMM

86 AW/FM

86 LRS/LGRDX

HQ USAFE/A4RI

Each FAAC who provides support Receiver

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h. IAW AFI 25-201, Support Agreement Procedures, the following signatures are required:

3. 86 AW/CEG/Environmental - This agreement has been reviewed and all environmental issues have been addressed.

2/24/2016

X Leon D. Spradling Deputy Commander, 86 CEG

Signed by: SPRADLING.LEON.D.1067946819

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5. 86 AW/JA - This agreement has been reviewed and is found to be legally sufficient.

2/26/2016

X Judge Advocate, 86th Airlift Wing

Signed by: NELSON.ERIC.BRUCE.1502974609

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1. 86 FSS/FSMM - No additional manpower is required to support the Receiver. A Manpower Annex is not required.

2/10/2016

X Heidi C. Rogers, MSgt, USAF Manpower Analyst, 86 FSS/FSMM

Signed by: ROGERS.HEIDI.C.1061529140

Block 12 - Specific Provisions As of 10 February 2016

FB5612-16148-115

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FOR OFFICIAL USE ONLY (FOUO)

Aerospace Ground Equipment (AGE) (Non-Standard) POC: 86 MXS Includes all aspects of AGE maintenance, not previously addressed.

Supplier Will

1. On a priority basis and within regulations/guidance, provide the following Powered and Non-Powered AGE to receiver on an as needed basis (listed below).

- 2 ea 115 VAC/400Hz Diesel Power Carts

- 1 ea Self Generating Nitrogen Servicing Cart (SGNSC) if bottles not available

- 2 ea low pressure air compressors

- 1 ea Flat Bed Trailer (and training)

- 2 ea Heater Carts (outside use)

- 2 ea Light Cart (outside use)

- 2 ea Hi Vol low PSI carts

- 1 ea Pneumatic start cart

Receiver Will

1. Schedule use/delivery of equipment through 86 MXG/MXOC or Maintenance Production Superintendent (MXS Pro Super).

Document equipment discrepancies on equipment forms and notify 86 MXG/MXOC or MXS Pro Super if the equipment is unserviceable.

Responsible for pickup and delivery of all AGE, except when equipment is pre positioned on AGE ready-lines located off ramp.

Aircraft Maintenance (Non-Standard) POC: 86 MXG Includes all aspects of aircraft maintenance (e.g., corrosion control, machine, NDI, repair and reclamation, structural repair, off and on equipment etc.) not previously addressed.

Supplier Will

1. Tire Shop: 86 MXS/MXMC:

On a priority basis and within regulations/guidance, assist receiver in the tear down and build-up of wheel assemblies.

2. Metals Technology Shop 86 MXS/MXMFM:

On a priority basis and within regulations/guidance, provide metals technology support (welding, machinery, and heat treating) within the capability and availability of the shop.

3. Electrical Shop (Electro/Environmental): 86

MXS/MXMTR

On a mission/MEL required priority basis and within regulations/guidance, provide bench check of various components, within shop capabilities

4. Non-Destructive Inspection (NDI) Shop 86

MXS/MXMFN:

On a priority basis and within regulations/guidance, and provide inspection service within the capability

Receiver Will

1. Tire Shop:

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Supply current technical manuals and provide materials and/or parts to initiate repairs.

Comply with supplier’s regulations and procedures.

2. Metals Technology Shop (Machine and Welding):

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Supply current technical manuals and provide materials and/or parts to initiate repairs.

Comply with supplier’s regulations and procedures.

3. Electrical Shop (Electro.Environmental) Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Supply current technical manuals and provide materials and/or parts to initiate repairs.

Comply with supplier’s regulations and procedures.

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of the shop.

5. Hydraulics Shop 86 MXS/MXMCH:

On a priority basis and within regulations/guidance, test hydraulic lines and components within the capability of the shop.

6. Battery Shop 86 MXS/MXMCE:

On a priority basis and within regulations/guidance, charge receiver’s C20 and C37 aircraft batteries.

7. Gaseous Oxygen/Nitrogen/Carbon Dioxide Servicing Facilities 86 MXS/MXMCE:

On a priority basis and within regulations, guidance, and shop capability; work on nitrogen and/or high pressure breathing oxygen equipment as needed.

Identify the AF requirements to Receiver.

8. Aircraft Structural Maintenance 86

MXS/MXMFS:

On a priority basis and within regulations, guidance, and shop capability; provide structural repair support and tubing manufacturing within the shop capability.

Provide corrosion control for on/off equipment to include top coat and surface treatment/restoration within governing environmental rules/limits.

9. Wash Rack 86 MXS/MXMF and 86

MXG/MXOC:

On a priority basis and within regulations/guidance, permit utilization of the wash rack facilities for washing and maintenance of C20 and C37aircraft.

10. Repair and Reclamation (R&R) section 86

MXS/MXMTR:

Train with personnel and assist receiver in emergency response/recovery and assist with crash recovery/salvage operations when called upon.

Provide access to special R&R equipment, tools and technical data as required. Ensure aircraft and appropriate equipment is available for crash recovery and exercises as required.

11. Hangar Hazardous Material Storage/Containers 86 AMXS/MXAS and/or 86

MXS/MXMT:

4. Non-Destructive Inspection (NDI) Shop:

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Prepare/clean components or items for NDI inspection as required. Comply with supplier’s regulations and procedures.

5. Hydraulics Shop:

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from Supplier. Supply current technical manuals and provide materials and/or parts to initiate test or repairs. (AGE is already covered)

6. Battery Shop:

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Supply current technical manuals and provide materials and/or parts to initiate service request. Comply with supplier’s regulations and procedures.

7. Gaseous Oxygen/Nitrogen Servicing Facilities:

Schedule work/use of equipment through 86 MXS Pro Super. Deliver and pick up components (including gas cylinders) from supplier. Supply current technical manuals and provide materials and/or parts to initiate service request.

Note: AF requirements include regulations for the safe use of equipment as described in the equipment operation manuals and applicable AFOSH and OSHA regulations.

8. Aircraft Structural Maintenance:

Schedule work/use of equipment through 86 MXS Pro Super and deliver and pick up components from supplier. Supply current technical manuals blueprints, drawings and provide materials to initiate repairs and supplies for corrosion removal and prevention treatment application. Comply with supplier’s regulations and procedures.

9. Wash Rack:

Coordinate wash rack availability with 86 MXG Plans and Scheduling. Adhere to commercial and

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Provide Receiver with hazardous material storage lockers/site collection point, emergency spill response kit, policies and procedures within existing capacity.

12. Special Purpose Vehicles 86 AMXS/MXAS and/or 86 MXS/MXMT:

: Special Purpose Vehicles: 86 AMXS and/or MXS will provide deicing truck and fluids, crane truck, 4K-1OK fork lift, tow tractor etc. and associated training/licensing on an as needed basis under normal and/or emergency response conditions.

Note: The use of potable water cart, air stairs, or lavatory servicing will be requested through 723

AMS

13. Maintenance Hangar On a mission/MEL required priority basis and within regulations/guidance, permit utilization of Hangar maintenance space of approximately 16,000 square feet, capable of jacking C20 & C-37 aircraft for scheduled/unscheduled maintenance.

14. Overhead Hoist On a mission/MEL required priority basis and within regulations/ guidance, permit utilization of overhead hoist in hangar capable of removing/installing C20 & C-37 aircraft engines.

15. Fuel System Maintenance On a mission/MEL required priority basis and within regulations/guidance, provide fuel cell facility support for unscheduled repairs requiring in-tank maintenance (confined space entry).

Provide “training” as required to allow C-20 & C- 37 use of existing facility connected safety equipment i.e ventilation system.

16. Maintenance Control local safety and health practices when moving aircraft into and out of hangar and while performing maintenance. Clean up facility upon work completion. Comply with supplier’s policies and procedures associated with hangar use.

10. Aero Repair (AR) Shop:

Provide Supplier with aircraft familiarization training as required. Coordinate with 86 MXS Pro Super local crash recovery and emergency responses for AR personnel assistance and/or needed equipment.

Supply current technical manuals and provide materials and/or parts to support AR procedures not covered within AR shop capabilities. Replace any AR support equipment damaged due to misuse/neglect by the Receiver.

11. Hangar Hazardous Material Storage/Containers:

Enroll in the base pharmacy, maintain current MSDSs and replenish emergency spill response kit materials used. Comply with supplier’s policies and procedures associated with hangar use.

12. Special Purpose Vehicles:

Schedule use of vehicles through either 86 AMXS and/or MXS Pro Supers. Must be certified and documented to use any special purpose vehicle, pick up and return vehicle from appropriate support sections. Document any servicing or maintenance requirements on applicable equipment form.

13. Maintenance Hangar Comply with supplier’s policies and procedures associated with hangar use.

14. Overhead Hoist Comply with supplier’s policies and procedures associated with hoist use.

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a. Coordinate requested repair of Receiver equipment/components through 86 MXG shops.

b. Provide points of contact to Receiver fior services not available trough 86 MXG functions.

15. Fuel System Maintenance Coordinate with 86 MXS Pro Super for access to fuel cell facilities and/or in-tank maintenance repair support, and adhere to local guidance and commercial practices when moving aircraft into and out of fuel cell hangar or designated repair location when outside. De fuel and drain affected fuel tank to the maximum extent possible and provide fire guard as required. Help clean up facility/area upon work completion. Compliance with a commercial confined space program is mandatory. Supply current technical manuals and provide materials and/or parts to initiate repairs. Comply with supplier’s policies and procedures associated with hangar use.

16. Maintenance Control

a. Make requirements known and comply with supplier policies, procedures and directives.

b. Establish and fund an account to be cited by the Supplier in order to procure repair parts or materials

Aircrew Flight Equipment POC: 86 OSS Includes the supply, maintenance, and repair of any equipment, either mechanical or manual, or substance, designed to keep individuals alive.

Supplier Will

1. Issue Aircrew Flight Equipment assets as needed to satisfy mission requirements.

2. Provide minimum Centralized Aircrew Flight Equipmentmaintenance for transient aircraft as needed if parts are available on a reimbursable basis.

3. Perform required inspections on life preservers and repair/repack as required.

4. Provide support for local manufacture work order requests in regards to Aircrew Flight Equipment Maintenance.

Note 1: The 721 APS performs flight operation services for all C17 AMC aircraft.

Receiver Will

1. Make requirements known at least 30 days prior to use. Call DSN 480-1254, 480-5635, or 480-1875 to coordinate mission requirements.

2. Comply with USAFE policies, procedures and directives. All services will be reimbursed.

3. Make specific Aircrew Flight Equipment requirements.

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Note 2: 86 OSS/AFE provides Aircrew Flight Equipment Support to the following Aircraft that belong to the 86 AW : C21, C20, C40, C-37 and C130.

Airfield Operations (Non-Standard) POC: 86 OSS Manage airfield support activities and facilities and provide service for preflight planning and flight plan processing

Supplier Will

1. Provide 24-hour airfield management and air traffic control services IAW local policies and procedures:

a. Provide priority handling/movement of aircraft to/from parking ramps, taxiways and runways IAW local policies and procedures.

b. Assist in coordinating Search and Recovery (SAR) services.

c. Provide Foreign Object Damage (FOD) services (including prevention) on runways, ramps, and taxiways as required.

d. Provide airfield driver training and airfield vehicle passes for CLS personnel.

e. Incorporate Reciever’s requirements into current Airfield Operations policies and procedures.

Receiver Will

1. Airfield Operations: Comply with Supplier’s Policies and procedures.

2. Priority Aircraft Movement: Comply with Supplier and local Airfield Operations policies and procedures.

3. Search and Recovery (SAR): N/A.

4. Foreign Object Damage (FOD) Services: Comply with local procedures for FOD prevention.

5. Ensure personnel are airfield driver qualified IAW local directives.

Ammunition (Non-Standard) POC: 86 MUNS Provide for the supply, maintenance and repair of devices charged with explosives, propellants, pyrotechnics, initiating composition of nuclear, biological, or chemical material for use in connection defense or offense including demolitions, ceremonial, or non-operational purposes.

Supplier Will

1. Munitions Class “C” explosive resupply of expended aircraft fire bottle squibs).IAW AFI 21- 201, para 7.18. Maintain replacement Time- Change Item (TCI) Cartridge Actuated Device/Propellant Actuated Device (CAD/PAD), para 7.18.3.1 and with ALC IMDS/REMI/G081

Receiver Will

1. Make requirements known. Comply with Supplier policies, procedures and directives.

Reimburse Supplier for the costs of providing support/services. IAW 21-201, Coordinate all Time-Change Item (TCI) Cartridge Actuated Device/Propellant Actuated Device (CAD/PAD)

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directions. Management through ALC IMDS/REMIS/G081, by using the AFTO Form 223, Time Change Requirements Forecast, (automated or manual) IAW T.O. 00-20-9, Forecasting Replacement Requirements for Selected Calendar and Hourly Time Change Items.

Antiterrorism POC: 86 AW/AT Includes operation of Antiterrorism programs, training requirements and support, intelligence support and support of the installation Threat Working Group. Also includes Antiterrorism Working Group and review/coordination on tenant responsibilities within the Antiterrorism Plan and inclusion within the installations Random Antiterrorism Measure Program.

Supplier Will

1. Provide Antiterrorism for the 86 AW and Ramstein Air Base tenant units.

2. Administer Antiterrorism program, IAW DoD 2000-16, Antiterrorism Directives, and AFI 10-245, Antiterrorism (AT), COMUSAFE 10-245, and Ramstein OPLAN 10-245.

Receiver Will

1. Comply with Supplier’s policies, procedures, and directives.

Chapel and Chaplain Services POC: 86 AW/HC Includes pastoral ministries, worship services, religious rites, pastoral visits, spiritual counseling, and religious education.

Supplier Will

1. Provide chaplain and religious support .

Receiver Will

1. Request services.

2. Comply with Supplier’s policies, procedures, and directives.

Clubs POC: 86 FSS Includes officer, non-commissioned officer, enlisted, all hands, aero, community and other recreational clubs.

Supplier Will

1. Provide the availability for officer, enlisted, community & other recreational clubs to authorized receiver personnel, IAW AFI 34-272, Air Force Club Program and 34-262, Services Programs and Use Eligibility.

Receiver Will

1. Comply with Supplier's policies, procedures, and directives.

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Common Use Facility Construction, Operations, Maintenance, and Repair POC: 86 CEG

Supplier Will

1. Upon request provide operation, maintenance, repair and minor construction/alteration of common use infrastructure (such as roads, grounds, surfaced areas, structures, real property and installed equipment), to include common benefit signs, energy consumption, entomology services, snow removal, street cleaning, and installation beautification projects.

Receiver Will

1. Request services from 786 CES Customer Service Unit via AF Form 332, Base Civil Engineer Work Request.

Communication Services POC: 86 CS Includes dedicated communications services and telephone equipment. May also include, leasing of communication equipment, lines, and special communication electronics equipment services.

Supplier Will:

1. INCIDENT MANAGEMENT (REMEDY):

a. Route incidents to workcenters for resolution.

b. Ensure timely resolution of system and network outages and degradations IAW TO 00-33A-1001.

c. For commercial internet/cable television; will coordinate problem resolution with through 86 CS Leased Services for leased communication lines terminating in supported facilities.

2. AUTHORIZED SERVICE INTERRUPTIONS

(ASIs):

a. Sender provides ASI template to Receiver when contacted to schedule ASI.

b. If the ASI is USAFE wide, the request must be submitted to USAFE/MCCC for processing and assigned a tracking number (5-12 day processing time). If the ASI is Ramstein wide, it will be approved by the 86 CS/CC and sent to USAFE/MCCC for situational awareness.

3. SERVICE REQUESTS (WOMS):

Receiver Will:

1. INCIDENT MANAGEMENT (REMEDY):

a. Contact the Communications Focal Point (CFP) at 480-5000 as soon as service degradations or interruptions are encountered.

b. As required, provide escorted access to Receiver’s secure areas for 86 CS maintenance personnel.

c. Contact 86 CS/SCXPC at 480-3215 for commercial internet/cable television issues.

2. AUTHORIZED SERVICE INTERRUPTIONS

(ASIs):

a. Receiver contacts the CFP at 480-5000 to schedule the ASI.

b. Provide 86 CS with daily updates if scheduled outages are not completed within the estimated ASI timeframe.

3. SERVICE REQUESTS (WOMS):

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a. Facilitate user requirements to add, modify, or remove communications systems and infrastructure.

b. Communications Focal Point (CFP) will process work orders submitted by unit Telephone Control Officers (TCO), and will route them to workcenters for action.

c. Supplier will answer questions from TCOs via WOMS tickets or 480-5000.

d. Requests that modify configuration items managed under Configuration Management program (i.e. base fiber, network infrastructure, data centers/servers, software licenses, etc.) will be routed to Configuration Management for processing.

Supplier will have 30 days to create a technical solution; approval times may vary.

4. CONFIGURATION MANAGEMENT:

a. Implement Configuration Management IAW CJCSI 6510.01E, NIST 800-53, and the 86 CS Configuration Management Plan (CMP).

b. Facilitate requests to use, add to, modify, or remove base infrastructure assets (e.g. base fiber, network equipment/infrastructure, data enters/servers, software on 86 CS networks, etc).

c. Coordinate technical solution for new requirements and an accreditation review by Wing Information Assurance.

d. Coordinate creation of technical solutions and review by the 86 CS Change Advisory Board (CAB). Ensure requests approved by the CAB are implemented, and provide justification to Receiver for disapproved requests.

e. Ensure configuration records are updated to reflect the latest configuration and are properly stored and maintained.

a. Appoint one primary and one alternate Telephone Control Officer (TCO) to serve as the Supplier’s focal point for the Receiver’s communications requirements.

b. Submits required paperwork (i.e. DD Form 2875) for TCOs to obtain Work Order Management System (WOMS) access.

c. Receiver must contact unit TCO to initiate a WOMS ticket.

d. Submit WOMS requests for all new communications requirements IAW TO 00-33A- 1001, to include office/building relocations, port activation and installation of new workstations.

4. CONFIGURATION MANAGEMENT:

a. Submit requests to use, add to, modify, or remove base configuration items via WOMS.

b. Receive approval from 86 CS prior to purchasing any equipment/assets that will use, modify or remove base infrastructure assets.

c. Receiver will communicate requirement (not technical solution) via WOMS ticket for technical solution.

d. Provide configuration records to 86 CS Configuration Management for any assets not part of the Ramstein enclave, to include: network infrastructure list, network topology diagrams, list of all services/functionalities provided within its enclave (e.g. HBSS, DNS, SCCM, etc.), list of all assets associated with each service/functionality, and documentation for any Cross Domain Solutions (CDS) or Releasable Networks (REL NET).

e. Not move or remove any communications

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5. AFNET CHANGE MANAGEMENT:

a. Supplier will provide AFTO 265 to Receiver with instructions on completing the form.

b. Submit AFNET change requests as the Ramstein Change Sponsors on behalf of Receiver for modifications to services/systems maintained by 83 NOS or 83 NOS Det 4 (e.g. firewall/boundary, server names in Active Directory, etc.) IAW TO 00-33D- 1100.

c. Provide status updates on change requests, as requested by the Receiver.

6. RAMSTEIN CONFIGURATION CHANGE

MANAGEMENT:

a. Facilitate requests to use, add to, modify, or remove base infrastructure assets (e.g. base fiber, network equipment/infrastructure, data centers/servers, software on 86 CS networks, etc).

b. Coordinate technical solution for new requirements and an accreditation review by Wing Information Assurance. Coordinate review by the 86 CS Change Advisory Board (CAB). Ensure requests approved by the CAB are implemented, and provide justification to Receiver for disapproved requests.

7. INFORMATION ASSURANCE (IA):

a. Develops, implements, oversees and maintains a Wing IA program that identifies IA architecture, requirements, objectives and policies; personnel; and processes and procedures. NOTE: For bases with more than one wing, the designated host wing is responsible to provide this function, unless otherwise indicated in an agreement (e.g. Memorandum of Understanding).

b. Establishes COMPUSEC in Wing IA Office. The equipment without first notifying 86 CS CFP at 480- 5000.

5. AFNET CHANGE MANAGEMENT:

a. Receiver will contact 86 CS CFP to request an AFTO 265 AFNET Operational Request for Change/Authorization.

b. Receiver will contact 86 CS CFP at 480-5000 to submit changes requests for modifications to network services/systems not maintained by 86 CS (e.g.

firewall/boundary, server names in Active Directory, etc.) to the Ramstein Change Sponsor in CFP.

c. Receiver can contact 86 CS CFP at 480-5000 for status updates.

6. RAMSTEIN CONFIGURATION CHANGE

MANAGEMENT:

a. Submit requests to use, add to, modify, or remove base infrastructure assets (e.g. base fiber, network equipment/infrastructure, data centers/servers, software on 86 CS networks, etc.), via WOMS.

b. Receive approval from 86 CS CAB prior to purchasing any equipment/assets that will use, modify or remove base infrastructure assets.

7. INFORMATION ASSURANCE (IA):

a. Information Assurance Officers (IAOs) are assigned to each organization by the organization commander or other cognizant authority (i.e., group-level commander, Wing IA Office) when IA functions are consolidated to a central location or activity. Additional (subordinate) IAO positions may be assigned for additional support at the discretion of organizations or based upon mission requirements, however, only one primary and one alternate IAO is required.

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IA office addresses all COMPUSEC requirements on the base, including those of tenant units (i.e., FOAs, DRUs, and other MAJCOM units) unless formal agreements exist.

c. Establishes EMSEC in the Wing IA Office. The IA office addresses all EMSEC requirements on the base, including those of tenant units (i.e., FOAs, DRUs, and other MAJCOM units) unless there are other formal agreements.

d. Assists all base organizations and tenants in the development and management of their IA program.

e. Assists all base organizations and tenants in the development and management of their IA program.

f. Supplier provides oversight and direction to IAO (for organization-level IA programs) according to this instruction AFI 33-200 and specialized IA publications (i.e. AFMAN 33-282 and AFI 33-210).

Specific responsibilities include but are not limited to ensuring IAOs receive proper IA management training, are aware of and follow IA policies and procedures and review weekly alerts, bulletins, and advisories impacting the security of an organization’s IA program.

g. Supplier will track and advise on DoD 8570 training requirements.

h. Monitors implementation of security guidance and directs appropriate actions to remedy security deficiencies.

i. Ensures IA inspections, tests, and reviews are coordinated.

j. Ensures all IA management review items are tracked and reported.

k. Ensures procedures are developed and implemented according to configuration management (CM) policies and practices for authorizing use of software on ISs.

b. Receiver’s IAO implements required IA (COMSEC, COMPUSEC and EMSEC) countermeasures.

c. Receiver will initiate all new classified system moves/installations through the Wing IA Office.

d. Develops, implements, oversees, and maintains an organization IA program that identifies IA requirements, personnel, processes, and procedures.

e. Supervises the organization’s IA program.

f. Implements and enforces all Air Force IA policies and procedures using the guidance within this instruction and applicable specialized IA publications.

g. Assists the Wing IA Office in meeting their duties and responsibilities.

h. Ensures all users have the requisite security clearances, supervisory need-to-know authorization, and are aware of their IA responsibilities (via IA training) before being granted access to Air Force ISs according to AFSSI 8522.

i. Ensures all users receive IA refresher training on an annual basis.

j. Receiver will obtain training commensurate with their Special Experience Identifier (SEI) and appointment as an administrator IAW DoD 8570 and

AFMAN 33-285.

k. Ensures IT is operated, used, maintained, and disposed of properly and in accordance with the IT’s security Certification and Accreditation (C&A) documentation as prescribed by AFI 33-210.

l. Ensures proper Configuration Management procedures are followed. Prior to implementation and contingent upon necessary approval, according to this instruction and AFI 33-210, coordinates any

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l. Serves as member of the base-level CAB or delegates this responsibility to an appropriate IAO.

8. IT ASSET MANAGEMENT:

a. Manage the base IT Asset Management program.

b. Manage the Base Software License Management (BSLM) program.

c. Provide annual IT Equipment Custodian (ITEC) and Unit Software License Management (USLM) training.

d. Provide approval for users to purchase IT assets (desktops, printers, monitors, and laptops) via AFWay. Any other purchases may be procured through Request For Quote process in AFWay.

e. Provide approval via WOMS for users to purchase software licenses. Before approving, ensure that the software is approved for purchase and use on the network through the Wing Information Assurance Office.

f. Process the receipt and transfer of IT assets for internal or external Defense Reporting Activity (DRA) asset transfers.

changes or modifications to hardware, software, or firmware with the Wing IA Office and system-level IAM or IAO.

m. Reports IA incidents (i.e. Classified Message Incident or Classified File Incident) or vulnerabilities to the Wing IA Office.

n. In coordination with the Wing IA Office, initiates protective or corrective measures when an IA incident or vulnerability is discovered.

o. Initiates requests for temporary and permanent exceptions, deviations, or waivers to IA requirements or criteria according to this instruction and applicable specialized IA publications.

8. IT ASSET MANAGEMENT:

a. Appoint at least one Primary and one Alternate IT Equipment Custodian (ITEC). Appointment will occur no later than 45 calendar days prior to the projected departure of the current ITEC.

b. The unit ITEC will also function as the USLM.

c. Complete initial (within 30 days of appointment) and annual ITEC and USLM training.

d. Submit requests to purchase accountable IT assets through AFWay website. Submit Request for Quotes in AFWay for IT assets not readily available for procurement.

e. Submit Commercial and Government Off-The- Shelf (COTS/GOTS) software license request via WOMS and account for all COTS/GOTS licenses and perform annual inventories.

f. Submit transfer worksheet for assets to be transferred and added to a different inventory.

g. When receiver finds new asset not currently on ITEC’s account, they will submit Found on Base

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g. Supplier will process Found on Base worksheet and add the asset(s) to the ITEC’s account.

h. Process excess accountable IT assets identified out of warranty for Defense Logistics Agency Disposition Services (DLADS) turn-in.

i. Supplier will monitor inventory dates and freeze accounts overdue for annual inventory

j. 86 CS IT Asset Management will answer any questions related to IT procurement.

9. NETWORK SERVICES:

a. Monitor, control, configure and optimize base networks.

b. 86 CS/SCOI will provide 100% management and maintenance for KMC unclassified/classified infrastructure hardware.

c. Ensure communications rooms are secured from unauthorized access IAW DISA Physical Security STIG guidelines.

d. Ensure proper upkeep of communications room IAW with DoD standard practices/local guidelines.

e. Maintain, support, and respond to damage to outside-plant fiber (i.e. fiber running between buildings).

f. Maintain physical communication infrastructure within buildings supported by 86 CS.

g. Provide Receiver with technical solutions (including lists of materials to purchase) for requests to install new infrastructure for networks under 86 CS scope of responsibility.

h. All network wiring, once installed, will become part of the building network infrastructure.

i. Network infrastructure wiring plan will be

(FOB) worksheet to account for IT assets not currently on the inventory.

h. Submit Turn-In worksheets for excess assets readied for disposition/re-utilization.

i. Account for all IT hardware assets and perform annual and/or out-of-cycle inventories.

j. Receiver will contact 86 CS IT Asset Management with any questions at 478-2666.

9. NETWORK SERVICES:

a. Submit requests for network services through unit TCO via WOMS.

b. Will provide the 86 CS with a key to the facility’s communications room. Additionally, the Receiver will provide immediate access to facilities that house critical Information Technology Buildings (ITB).

For non-critical network nodes, Receiver will provide facility access within 24 hrs. of notification during network outages.

c. Receiver’s Facility Manager will ensure environmental control systems for communications rooms are operational and working effectively. In the event of environmental control system failure, facility managers will take prompt action by notifying 86 CES and 86 CS CFP (480-5000).

d. Submit requests for new outside plant fiber (i.e.

fiber running between buildings) via WOMS.

e. Be responsible for providing funding for networking equipment that the Supplier recommends as a technical solution.

f. If required, equipment or LAN wiring infrastructure is beyond the 86 CS’s capability, Receiver is responsible for funding contractor installation.

g. Fund and arrange for follow-on contractor

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installed IAW local directives.

j. Installation and repair of premises LAN wiring in renovated buildings will be the responsibility of the renovations contractor. Contract installation of automated information systems will include any required premise LAN wiring.

k. On a case-by-case basis, Supplier will perform small scope premise LAN wiring .

l. Guard/Reserve, or contractor premise LAN wiring must pass 86 CS’s quality control acceptance before the premise LAN wiring will be accepted for maintenance by 86 CS.

m. Provide maintenance of Communications equipment, circuits, dedicated fiber optics, and coordination with appropriate agencies (i.e., DT, DISA) for restoration of service.

n. Deploy, sustain, troubleshoot and repair data and video network infrastructure systems and cryptographic equipment under 86 CS scope of responsibility.

o. Perform, coordinate, integrate and supervise network design, configuration, operation, defense, restoration and improvements of networks under 86 CS scope of responsibility.

p. Review and maintain operational measurement reports and analyzes network utilization. Ensure equipment and components meet installation practice technical order and accepted commercial installation specifications.

q. Provide unclassified/classified network access for authorized Receiver end devices (workstations, printers, copiers, etc.).

10. VOICE SERVICES:

a. Provide Defense Switched Network (DSN) and/or Commercial telephone service/support to include:

maintenance if Supplier cannot assume maintenance responsibility.

h. Diagram/document for submission all infrastructure installations not performed by the Supplier (e.g., contractor, etc.) to 86 CS Configuration Management (478-3600).

i. Complete Certification and Accreditation packages for classified/unclassified networks when required by technical solution.

j. Notify the 86 CS CFP at 480-5000 when cryptographic equipment fails.

k. For any questions, determination of your building’s ITB status, or to coordinate transfer of communications room key, contact 86 CS CFP at 480-5000.

10. VOICE SERVICES:

a. Provide funding for approved telecommunication equipment.

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unsecure/secure Voice over Internet Protocol (VoIP/VoSIP), STE, and Plain Old Telephone Service (POTS).

b. Telephone class of service includes, but is not limited to on base only, Local DSN, Germany DSN, Europe DSN, CONUS DSN, Global DSN, Commercial Local, Commercial Extended, Commercial Germany, Commercial Europe, Commercial Extended Europe, Commercial CONUS, Commercial CONUS with Extended Europe, Commercial Global, and Deutsche TELEKOM (DT) dedicated lines as approved by the Host Base Approval Authority (86 CS/CC or as delegated).

c. Deploy, sustain, troubleshoot and repair phones and telephone switches.

d. Supplier will connect the Receiver for a maximum of 15 minutes for morale calls.

11. CELLULAR SERVICES:

a. 86 CS/SCOSA will validate and approve WOMS requests for the purchase of cellular devices.

b. Manage celluar billing and annual validation IAW AFI 33-590. Ensure that units are provided access to phone bills for their units.

c. 86 CS/SCOSA will add the cellular device to the unit’s IT Equipment Custodian’s inventory.

12. COMSEC EQUIPMENT:

a. 86 CS will provide operation and maintenance for TACLANE assets for classified networks under 86 CS scope of responsibility.

b. 86 CS/SCXSC will provide over-the-counter COMSEC account services by issuing COMSEC materials received to the Receiver's account, IAW

AFMAN 33-283.

c. 86 CS/SCXSC will establish a comprehensive user-

b. Provide funding for contracted telecommunications system maintenance and administration.

c. Take responsibility for all maintenance on non-standard telephone equipment installed.

d. Reimburse toll, Dial 99 and DT dedicated lines to commercial telephone charges.

e. Receiver will purchase all phone devices (Voice Over Internet Protocol (VoIP), Secure Telephone Equipment (STE), Plain Old Telephone System (POTS), etc.).

f. If authorized for morale calls per CJCSI 6215.01, the Receiver will call 480-1110 for telephone connection to an off-base landline.

11. CELLULAR SERVICES:

a. Submit requests for new cellular devices (e.g.

Blackberry phones, iPhones, etc.) to unit TCO via

WOMS.

b. Provide funding for cellular services to 86 CS.

c. Ensure the unit’s ITEC account is in good standing prior to adding the new device to the inventory.

12. COMSEC EQUIPMENT:

a. Appoint a COMSEC Responsible Officer (CRO) within their agency or organization or from their sponsor agency. CRO is responsible for coordinating COMSEC pickup and re-keying their equipment.

Keying material takes up to 90-120 days to be received.

b. Receiver will contact 86 CS/SCXSC at 480-7776 to obtain a template of the COMSEC requirements memo and draft the requirements memo listing requested COMSEC material including justification.

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training program for all COMSEC Responsible Officers (CROs) and Secure Voice Responsible Officers (SVROs). Document initial and refresher training on the AF Form 4168, COMSEC Responsible Officer and User Training Checklist form.

d. 86 CS/SCXSC will conduct and document semi-annual inspections/audits on the base COMSEC account and each organizational COMSEC program, according to AFMAN 33-283 and AFMAN 33-200.

e. 86 CS/SCXSC provides Receiver with 24/7 emergency support.

f. Supplier will submit COMSEC incident report to the controlling authority for violation of COMSEC policies.

g. Supplier will validate the Receiver’s cryptographic equipment listing to ensure customer has a valid need for keying material.

h. Supplier will maintain a listing of all authorized COMSEC users.

13. USAFE TELEPHONE OPERATORS:

a. Connect and establish phone calls for all on and off base users and provide multilingual customer directory services for all USAFE installations.

c. Receiver’s CROs /SVROs will attend COMSEC training on an annual basis. If training expires the Receiver will be unable to receive COMSEC equipment. Receiver’s CROs/SVROs will provide COMSEC user training to all unit COMSEC users annually.

d. User will grant COMSEC office facility access for semi-annual COMSEC inspections IAW AFMAN 33- 283 and AFMAN 33-200.

e. During duty hours, the Receiver will contact the COMSEC office at 480-7776 for COMSEC issues.

During non-duty hours, the Receiver will contact the Communication Focal Point (CFP) at 480-5000.

f. Properly store assets which are not being actively utilized in a GSA-approved safe. Only authorized users are allowed access to COMSEC.

g. Provide Supplier with a list of all cryptographic equipment by make, model, and serial number.

h. Comply with procedures and instructions for handling, storage, distribution, and destruction of all COMSEC material supplied by Supplier.

i. Comply with findings of Supplier inspections.

j. Provide the Supplier, by letter, names of individuals authorized to receipt for COMSEC material and ensure these individuals are trained.

k. Take responsibility for the physical security of all COMSEC Controlled Items (CCI) in its possession IAW Air Force/DoD directives.

13. USAFE TELEPHONE OPERATORS:

a. Dial the 314-480-1110 or 0 for DSN connections and directory services.

14. LEASED COMMUNICATIONS SERVICES:

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14. LEASED COMMUNICATIONS SERVICES:

a. Supplier will coordinate requests for leased services (i.e. cable TV and commercial internet) with commercial vendors.

b. Act as the liaison between the Receiver and the leased services provider.

c. Review WOMS requests from Receiver and create vendor work order for leased services provider.

Supplier will ensure that the leased services provider conducts site surveys and provides quotes to the Receiver.

15. SERVICE LEVEL MANAGEMENT:

a. Supplier will coordinate requests for unit level support agreements (i.e. Memo of Understanding (MOU), Memo of Agreement (MOA), and Service Level Agreement (SLA) upon request and for installation of non-86 CS managed Automated Information Systems (AIS).

b. Engage with 86 CS work centers to ensure that unit level support agreements properly outline 86 CS and customer responsibilities.

c. Coordinate final approval of unit level support agreements and store in SharePoint repository. 86 CS/SCXPC will be responsible for conducting annual reviews of unit level support agreements to determine if they are still valid.

16. UNIT-LEVEL/UNIT COMMAND &

CONTROL (UL/UC2):

a. Provide and maintain NIPR and SIPR UL/UC2 functional system capabilities.

b. Provide tier 1 support for UL/UC2 assets and applications.

c. Establish and maintain UL/UC2 SIPRNet client connectivity for UL/UC2 customers. UL/UC2

a. Receiver will submit requests for leased services (i.e. cable TV and commercial internet) via WOMS through the unit TCO.

b. Reveiver’s unit TCO will contact 86 CS/SCXPC (480-3215) for any leased services questions or service installation delays (when approved for installation). Receiver will not contact commercial vendors directly.

15. SERVICE LEVEL MANAGEMENT:

a. Reveiver will contact 86 CS/SCXPC to initiate requests for unit level support agreements (i.e. Memo of Understanding (MOU), Memo of Agreement (MOA), and Service Level Agreement (SLA).

b. Ensure that support agreement properly captures Receiver requirements and accepts customer responsibilities determined by 86 CS work centers.

c. Review unit level support agreements annually to determine validity. Inform 86 CS/SCXPC if the support agreement requirement no longer exists.

16. UNIT-LEVEL/UNIT COMMAND &

CONTROL (UL/UC2):

a. Receiver’s UL/UC2 system users will comply with SIPR Uptime every Tues and Thurs from 0800 – 1200, and ensure UL/UC2 SIPR assets are online as often as possible to ensure proper system patching.

b. UL/UC2 system users will participate in all UL/UC2 node checks on the first Tuesday of every month, and upon request from the UL/UC2 office.

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NIPRNet Client connectivity is supported through the incident management process.

d. Provide UL/UC2 SIPR client systems support for UL/UC2 baseline products and applications.

e. Provide UL/UC2 application support for NIPR UL/UC2 applications (i.e. IIMS, RMA, and TBMCS- UL Alerter). All other NIPR client concerns are supported through the incident management process.

f. Distribute and maintain accountability for SIPR UL/UC2 equipment.

17. CLIENT SYSTEMS SUPPORT:

a. Provide client systems support for all Automated Information Systems (AIS) connected to base networks, except for “unsupported units” (i.e. those with their own client systems administrators).

b. Provide systems support to all supported units, as directed by the Incident Management program.

c. Ensure installation of the AF-approved Standard Desktop Configuration (SDC) on all computers maintained by the Supplier.

d. Provide Receivers’ Functional System Administrators (FSA) and Client System Administrators access to the SDC image for use on their systems.

e. Install missing software patches (either on site or remotely) as identified by 86 CS.

18. NETWORK OPERATIONS AND SERVER

MANAGEMENT:

c. UL/UC2 system users will call the UL/UC2 office at 480-8914 for UL/UC2 specific support. The UL/UC2 office does not support non-UL/UC2 systems/applications.

d. UL/UC2 system users will maintain positive control and accountability over classified equipment, media and documents.

e. UL/UC2 system users will maintain AF IMT 1297 Hand Receipt Forms for all UL/UC2 issued equipment.

f. UL/UC2 system users will ensure Receiver’s UL/UC2 assets are available for maintenance and/or upgrade by the 86 CS as needed.

17. CLIENT SYSTEMS SUPPORT:

a. Receiver will request client systems support through Virtual Enterprise Service Desk (vESD) or 86 CS CFP at 480-5000.

b. Units with assigned client systems administrators (CSA) will provide client systems administration for systems managed by their unit. Client Systems Administrators (CSA) must be certified IAW DOD 8570.

c. Ensure that all computers (i.e. laptops, desktop computers, and tablets) have an authorized version of SDC., and that all Windows servers have an authorized version of STIG Compliance Component (SCC). Program Management Office (PMO) systems not running the AF standard configuration in accordance with the most current maintenance tasking order must be approved through the PMO Certification and/or Accreditation process or have an approved waiver from the Air Force Designated Approval Authority (DAA).

18. NETWORK OPERATIONS AND SERVER

MANAGEMENT:

a. Receiver will appoint a Functional System

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a. Wing Information Assurance Office (WIAO) will maintain the list of appointed Functional System Administrators (FSA).

b. The Supplier will route the WOMS ticket through 86 CS/SCXP to determine scope of the requirements.

c. 86 CS will maintain the base datacenter, building 500, room 110, and house server assets IAW the Federal Data Center Consolidation Initiative

(FDCCI).

d. Supplier will approve Vistitor Access Request (VAR) submissions sent NLT 72 hours prior.

e. Supplier will communicate availability for escort requests to the Receiver.

f. Perform physical reboot as requested by the Receiver, IAW 86 CS required response times.

g. Supplier will grant access to the base datacenter for performance of PMIs.

h. Supplier will grant access for decommissioning and removal of servers.

i. Create U: drives, maintain folder permissions, roaming profiles drive mappings and to address log-on script issues as requested.

19. GROUND RADIO SERVICES:

a. Provide PWCS guidance and training to PWCS Equipment Custodians (PECs) per AFMAN 33-153.

b. Sign out loaner radios on a temporary basis to

Administrator (FSA) for all automated information systems not maintained by 86 CS.

b. Receiver will submit a WOMs ticket to the 86 CS CFP (480-5000) for new servers installs or significant system upgrades. The ticket submission must include the most current accreditation status.

c. Receiver will ensure that all servers will be installed in building 500, room 110 IAW the FDCCI.

d. Receiver will coordinate with their unit Security manager to submit a Visitor Access Request (VAR) to Security…