Atch_4_Quality_Assurance_Surveillance_Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

BASE-WIDE

GROUNDS MAINTENANCE AND LANDSCAPING

SERVICES

AT THE

UNITED STATES AIR FORCE ACADEMY

13 Feb 2013

FA7000-13-R-0009

i

TABLE OF CONTENTS

PARA DESCRIPTION PAGE

1. Objectives 1

2. Goals/Results 1

3. Roles and Responsibilities 1

4. Approach, Method, and Tools Used To Assess Contractor Performance 4

5. General Terminology and Principles 4

6. Inspecting Service Summary and Non-Service Summary Objectives 6

7. Steps for Documenting Assessments 8

8. Metrics 12

9. Records 12

10. Multi-Functional Team Signature Page 13

1. Objective:

The overall objective of this contract is to provide the 10th Civil Engineering Squadron a means to provide assigned mission responsibilities for base-wide grounds maintenance and landscaping services to USAFA. Levels of performance established by the contract support Air Force performance standards and are designed accordingly to meet United States Air Force Academy mission requirements.

2. Goals/Results:

In managing the base-wide grounds maintenance and landscaping services acquisition, the multifunctional team is striving to achieve an affordable, timely performed, standards driven quality service through a contractor. The multifunctional team recognizes the government selected a contracted means to meet the needs of the United States Air Force Academy; in turn, the contract is a written expression of the functional area mission. How successfully the contractor’s operation performs to the standards of the contract directly reflects the success of the mission. As the United States Air Force Academy continues to balance an expanding mission, and evolve servicing needs, the multifunctional team will work with the contractor to achieve mission requirements.

The primary multifunctional team members striving toward the mission consist of 10th Civil Engineering Squadron personnel, 10th CONS personnel, and 10th Air Base Wing personnel. The contractor is also part of the multifunctional team. Inherent within the multifunctional team are necessary technical and administrative positions charged to manage changing performance requirements. The government team will function positively toward bringing about an effectively run contract relying on the contractor’s own commercial-based practices and market-based efficiencies to the maximum extent allowable to meet contract requirements.

3. Roles and Responsibilities:

The multifunctional team now charged with administering the contract will adjust the team’s constituent membership consistently with the needs of the acquisition. General duties and responsibilities of the multifunctional team are stated within the Quality Assurance Surveillance Plan (QASP). The Contracting Officer Representative (COR) Duties and Responsibilities letter is also incorporated as part of the QASP as further delineation of roles and responsibilities within the team.

Member Duties and Responsibilities (acquisition phase dependent):

a. 10th Contracting Director:

(1) Forms Multi-Functional Team (MFT) with the needed set of skills

(2) Fosters the environment needed for the MFT to successfully operate

(3) Conveys business advice and objectives

(4) Monitors progress

(5) Corrects/evaluates delays or problems not resolvable within the MFT

(6) Builds and encourages organizational awareness throughout the MFT, making sure all members are aware of changes, milestones, group goals, objectives, values, and their constant active roles in creating a quality contract

(7) Responsible to ensure the results of the multifunctional team, or “health” of the major service contract, is annually briefed to the Installation Commander

b. Quality Assurance Program Coordinator (QAPC):

(1) Represents 10th CONS/LGCP by advising MFT members on contract quality assurance issues

(2) Advises and assists the functional area and contracting personnel in preparing a PWS, including Service Summary (SS), and QASP

(3) When delegated by the 10th CONS Director, updates the 10th ABW/CC once a year on the effectiveness of the MFT and business objectives of the Quality Assurance Program

(4) Responds to training needs for the multifunctional team, for both functional area and contracting personnel

(5) Guides the team on changes to the QASP by request

c. Contracting Officer:

(1) Determines whether a requirement is a service as defined under FAR 37

(2) Forms the acquisition milestones for the acquisition process jointly with the Functional Commander/Functional Director

(3) Ensures acquisition processes, i.e. market research, gathering of past performance information, source selection, solicitation, evaluation, and award are aggressively performed

(4) After contract award, ensures MFT membership convenes as often as necessary to ensure an effective contract administration approach for the contract

(5) Determines whether an option is justified or re-compete the service based on successful contract administration actions

(6) Externally appoints properly trained CORS to the contract

(7) Delegates sufficient Contracting Officer responsibilities to functional personnel in order to efficiently conduct contract inspection and acceptance

d. Contract Specialist:

(1) Performs acquisition processes, i.e. market research, gathering of past performance, source selection, solicitation, evaluation, and award as part of the acquisition team

(2) After contract award, assists the functional area in monitoring market conditions in an effort to determine the necessity of re-competing a requirement

(3) Ensures contract administration documentation is sufficient and accurate

(4) Acts on behalf of the Contracting Officer to carry out day-to-day administration duties

e. COR Management/Supervisor:

(1) Nominates and internally appoints competent, capable functional experts who will be available to assess contractor performance

(2) Forms the milestones for the acquisition process jointly with the Contracting Officer

(3) Certifies the PWS meets mission needs and the QASP plan is sufficient to meet functional area assessment responsibilities

(4) Develops and delivers a requirements package in order to ensure timely award of the contract

(5) Assigns primary and alternate COR Personnel to satisfy surveillance requirements of the contract

(6) When requested, attends the Annual Briefing given to the 10th ABW/CC unless Functional Commander/Director duties are delegated. In this case, the person filling commander/duties will attend

f. Functional Expert:

Provides functional continuity and stability for the MFT throughout the acquisition life cycle. Often this individual is the functional area QAP

g. Contracting Officer Representative:

(1) Performs/assists in gathering market research, gathering past performance information, and evaluation of proposal

(2) Represents the functional area in preparing the PWS and QASP

(3) Carries out FC or FD nomination and appointment responsibilities. Follows the Contracting Officer’s delegation of duties and responsibilities

(4) Assess the contractor’s performance IAW the QASP

(5) Narrates the initial CPARS past performance report and forwards to the Contracting Officer when applicable.

(6) Completes Certificate of Service (COS) monthly within five workdays after the end of the month.

h. Small Business Specialist:

(1) Promotes acquisition policies, procedures, and

(2) Reviews and coordinates subcontracting plans

i. Manpower:

(1) Responsible and accountable to the installation commander for providing management advice for inherently governmental activities at the installation

(2) Manages and administers the installation Commercial Activity Program (CAP) for the installation commander by working with the command XPM.

(3) Conducts Air Force Commercial Activity Review with functional participation, obtains installation commander approval, and forwards results to the Command XPM

(4) Chairs the cost comparison management steering group

(5) Encourages and facilitates CAP competition

j. Environmental, Base Legal, Safety, Finance, Transportation Point of Contacts:

Coordinates, reviews and provides input for requirement

k. Contractor:

(1) Provides innovative ideas that promote best value business decisions on this service contract to meet the customer requirements

(2) Focuses on critical processes that affect customer satisfaction

(3) Responsible to perform services to contract standards

4. Approach, Method, Tools used to Assess Contractor Performance:

The MFT team is responsible to measures outcomes and focus on performance results. The QASP provides a systematic method to measure outcomes the contractor is required to furnish, rather than focusing on the details of how the Contractor accomplishes the work. The plan uses a combination of surveillance methods practiced commercially in order to adequately assure a contractor’s performance is within standards, while keeping the cost of surveillance reasonable.

This QASP provides a basis for the Functional Commander and Contracting Officer, through the efforts of their Quality Assurance Personnel (CORS) and Contract Administrators (CAs), to effectively function as a multifunctional team. The team will fairly, accurately assess and document the contractor’s ability to deliver conforming services for Service Summary (SS) and non-SS items. The team will jointly take action when nonconforming services are experienced IAW their respective roles and within allowable means afforded to the government. When a contractor is performing well, the government assessment approach reflects an appropriate level of assessment consistent with the contractor’s proven ability to deliver conforming services. When the contractor is unable to perform to minimum standards, the government’s efforts are ordinarily more demanding.

5. General Terminology and Principles:

Contract Performance Standards:

The contract provider is responsible for meeting all standards required by contract. The contract SS contains the most critical mission standards. The SS conveys these critical standards in a measurable way as a performance outcome measured against a performance threshold. When assessed, the SS conveys to Leadership whether or not the primary elements of the mission are succeeding or failing.

There are also many other items which are required by the contract that do not rise to the level of a mission critical SS item. Although not the most critical, the government pays for non-SS items and they are assessed and equally enforceable.

Performance Assessment:

The COR performs quality assurance. During performance of the contract, the COR shall apply assessment methods developed and instituted through this QASP in order to effectively assess and report to the Functional Commander and Contracting Officer whether the contract terms (i.e., the functional area mission) are met. The extent and frequency shall be relevant to ensure effective contractor performance in all areas of the contract, including both SS and Non-SS items. Greater attention is warranted for SS items.

Quality Control. The government should be able to rely upon the contractor’s quality control methods to maintain standards. Government payments to the contractor are a reflection of a quality outcome, successfully controlled by the contractor’s own quality control approach. Reasonable government quality assurance is applied to ensure payment is for conforming services. In the early part of the contract, more aggressive government assessment may be necessary. As contractor quality control proves effective following government quality assurance observations, reduced observations reflecting government quality assurance needs are authorized. Increase inspections if deficiencies occur to an appropriate assessment level until the contractor regains conformance over the service output.

QASP. This QASP is based upon the premise the Government desires to receive a quality service and the contractor’s desire to deliver a conforming product.

Contractor Key Responsibility. The contractor is responsible for quality control. The contractor is responsible for managing the service delivery and performing quality control actions necessary to meet the terms of the contract.

COR. The role of the COR is quality assurance. The COR will assess performance in order to ensure contract standards are achieved and payments made for those services conforming to contract standards. The Government’s Contracting Officer Representatives (CORS) are to be objective, fair, and consistent in assessing contractor performance against standards. Although the COR performs this vital role, the Contracting Officer is held responsible to be the final insight and authority into whether quality of service conforms to contractual requirements.

Discrepancies. At times, service may not conform to contract. The COR will validate nonconformance against the contract, and as necessary with the CS (representing the CO). If valid, notify the contractor timely when discrepancies do occur. The contact method used to notify the contractor will provide a clear documented trail showing when the contractor was notified and the COR will obtain a documented response back from the contractor. The COR may request corrective action IAW the delegated COR Duties and Responsibilities letter. Inability of the Contractor to return service to conforming contract levels may result in negative actions, such as past performance indications of nonconformance, etc.

CONTRACTOR QUALITY

Performance Threshold:

The Performance Threshold of the Service Summary (SS) recognizes a contractor is not a perfect manager and unforeseen and uncontrollable problems do occur, just as may occur when performed by a government performed operation. The government typically establishes the threshold based on how well the government may have performed the same task if doing the work itself, or based upon market standards. Regardless of the service provider doing the work, nonconforming service is a deficiency and re-performance is needed when deficiencies are found. The government will seek re-performance of the service and make payment based upon successfully re-performed work. If re-performance is impossible, the government must formulate a response since payments are for services satisfactorily accomplished IAW the contract. The MFT is an appropriate medium to review both positive and negative performance issues.

6. Inspecting Service Summary and Non-Service Summary Objectives

Surveillance Schedule. The CORS will develop a surveillance schedule correlating with the contractor’s operations, contract requirements, and a need to accurately portray the performance delivered by the contractor. Schedule assessment times and dates consistent with the need to accurately record contractor performance. For example, if the contractor schedules to perform specific base-wide grounds maintenance and landscaping services only at a certain time each day as part of meeting standards, the CORS should have a scheduled assessment for this standard in order to gauge the service performance.

This provides the government an opportunity to inspect an important facet of the service, while still providing the contractor the ability to re-perform. Waiting too long to assess and notify the contractor potentially inhibits the ability of the contractor to re-perform, and the government desires the service to the maximum extent possible in lieu of any deduction for non-performance.

SERVICE SUMMARY SURVEILLANCE ITEMS

The SS elements are often considered the most mission critical service characteristics of the contract.

The assessment methods will be adjusted by modification to the contract and updating the QASP if the assessment method chosen below proves unsatisfactory to adequately portray the service performance.

The assessment methods shown in the table for each SS element are the primary means to evaluate the performance objective, and assess whether the performance threshold was met.

SERVICE SUMMARY.

Performance Objective PWS

Para

Performance

Threshold

Remedy Method of

Assessment

SS-1

Maintain Improved Grounds

a. Mow

b. Edge

c. Trim

d. Irrigation Systems

e. Leaf Removal

f. Fertilization

g. Pest Control

h. Lawn Renovation

i. NCAA Athletic Field

Markings

j. Prune Shrubs

k. Maintenance of Newly

Installed Trees, shrubs, Hedges, Sod, and Other

Landscaping

l. Obstacle Course

m. Ringing of trees, shrubs, and Hedges

n. Screening Turf

o. Record Keeping

p. Site Security

q. Cemetery Maintenance

r. Snow/Ice Removal

s. Landscaping and

Xeriscaping

1.1, inclusive

No more than 5 valid defects per month unless noted otherwise.

i. No defects

q. No defects

r. No more than 1 defect per snow event.

Re-performance

Within 8 hours of notification

Periodic

Validation

Performance Objective PWS

Para

Performance

Threshold

Remedy Method of

Assessment

SS-2

Maintain Semi-Improved

Grounds

a. Mow Non-Airfield semi-improved areas

b. Trim Non-Airfield semi-improved areas

c. Mow Airfield semi-improved areas

d. Trim Airfield semi-improved areas

e. Mow Taxiway, Runway

Edge Lights and Signs

1.2, inclusive

No more than 5 valid defects per month unless noted otherwise.

Re-performance

Within 8 hours of notification

Periodic

Validation

SS-3

Maintain Un-Improved

Grounds

a. Maintenance of Trails

b. Washing Signs

c. Erosion Restoration

d. Install Bales of Straw

1.3, inclusive

No more than 5 defects per month

Re-performance

Within 1 day of notification or a mutually acceptable timeframe to the CO or COR and contractor.

Periodic

Validation

SS-4

Maintain Vegetative Beds, Inert Beds and Related

Areas

1.4 No more than 3 valid

defects per month

Re-performance

Within 4 hours of notification

Periodic

Validation

SS-5

Debris, Trash and Litter

Policing

1.1, inclusive

No more than 3 valid defects per month

Re-performance

Within 4 hours of notification

Periodic

SS-6

Tree Pruning

1.7, inclusive

No more than 3 valid defects per month

Re-performance

Within 4 hours of notification

Periodic

Validation

SS-7

Quality Control

Contractor’s Quality

Control Plan (incorporated into contract after award).

2.1 No more than 3 valid

defect per month

Contractor shall complete a written Corrective Action

Report.

Periodic

NON-SS SURVEILLANCE ITEMS

Non-SS items can be assessed using any single, or combination of effective assessment methods (100%, periodic, customer complaint, review of metrics, etc). Generally, when assessing less critical elements, or assessing infrequently occurring services, the number of inspections is generally less. Use an assessment method appropriate for the service output while assuring the government services are received and acceptable for payment. Combine assessment visits to the maximum extent possible to save time and resources. Combine assessment methods to the greatest extent possible.

7. Steps for Documenting Assessments.

CUSTOMER COMPLAINT PROCESS:

Overview. The government recognizes personnel time and resources are limited. When appropriate, customer complaint provides the COR a reasonable method to maximize the government’s ability to assess services. Those services important enough to the customer to provide feedback to the COR, and services which the customer comes in relatively frequent contact with are prime candidates for using customer complaint to assess compliance with the contract.

When used, the COR will receive complaints from base personnel (the Customer). A critical element to using customer complaints is briefing personnel coming in contact with the service.

a. The customer must be briefed in a manner to cover the overall specification under their shared review.

b. Customers must also be informed on what to do when services are nonconforming.

c. Customers should be advised not to directly approach the contractor, as this is the job of fully trained and appointed CORS.

STEPS:

a. At the start of the contract, brief all SS and Non-SS items, which authorize customer complaint as one of the possible assessment methods. Possible methods include emailing the appropriate service requirements to base personnel, advertising critical service characteristics in the base paper, sending out leaflets, mass emailing, or postings, etc., as long as the COR confirms the customer understands the customer complaint process and is aware of the specifications. The goal is to ensure a properly educated population who can support the CORS in overseeing aspects of the services.

b. Ensuring the CORS are identified as the correct designee to handle the complaint, how to get hold of the CORS and how to lodge the complaint.

c. Periodically check the customers understanding of the contract requirements and provide refresher briefing as necessary to maintain an educated customer base.

d. The customer has a variety of methods available to lodge a complaint with the COR. Allow email, written correspondence, any form or format, phone calls, etc., as authorized methods. The important aspect regarding a customer complaint is the complaint must be formally documented in a manner necessary to become a permanent record for the official contract file. Remember to get

(1) Name

(2) Time and date

(3) Substance of the complaint,

(4) Telephone number in order to document the complaint.

e. The COR will validate the customer’s concern against contract standards, review the conformed copy of the contract, document the decision, and consult with the Contract Administrator when in doubt as to whether or not the contract terms were met. The COR will contact the Contract Administrator and provide documentation regarding the performance issue. The Multifunctional Team (MFT) led by the Contracting Officer (CO) will decide on a course of action.

f. If the complaint is valid, the contractor must be notified as quickly as possible. The government does not obtain a benefit if the service was missed and re-performance wasn’t accomplished. By quickly notifying the contractor, the government maximizes the possibility of correcting detected nonconforming services.

g. After the contractor is notified in writing, the COR will suspense all complaints for a formal reply back from the contractor. Establish a re-performance date with the contractor and suspense a reassessment time.

h. Services which the contractor had not re-performed are of special interest and must be brought to attention of the Contracting Officer. The government pays for services performed. When work is not correctly performed, the Contracting Officer must be brought in the loop as part of processing the monthly payment request. Contact the CA, provide documentation, and the multifunctional team will decide on a course of action, led by the Contracting Officer. The CO is the position accountable to become the final arbitrator in the matter. The CO is ultimately held responsible for making these decisions and actions taken when services are nonconforming.

i. By request, the customer will be notified of the final disposition of their concern. Maintain all correspondence as official contract information for the duration of the contract.

j. At the end of each month of performance, collate all nonconforming assessments and forward to the CA.

NOTE: If the contractor fails to respond, or if the contractor disagrees with the validity of the complaint, immediately bring the concern to the Contract Administrator to work with the Contracting Officer.

NON CUSTOMER COMPLAINT PROCESS

COR Inspections (100%, Random, Periodics, etc. whichever is appropriate and stated in the surveillance method): The COR will verify service standards are met throughout the contract period.

The COR shall use the contractor’s submitted schedule in order to establish an effective assessment schedule.

a. The COR will develop a monthly surveillance schedule, either automated or AF Form 801 based on this surveillance plan's requirements. The monthly schedule will be completed not later than the last workday of the preceding month. Copies of the schedule shall be sent to the contract administrator and to the Functional Director. The schedule shall be marked "FOR OFFICIAL USE ONLY" and shall not be shown to the contractor

b. Select the inspection units and times for random sampling using the procedures in the sampling guides. Annotate the selected inspection units/times on the schedule. When the sampling concept does not allow for specific selection of inspection units/times during the preceding month, show on the schedule the date and time the random sample selection will be accomplished.

c. Program the checklist surveillance into the schedule so as not to interfere with the sampling requirements.

d. Post changes to the monthly surveillance schedule weekly and send copies to the contract administrator and Functional Director. Include documentation of the reasons for the changes.

e. Actual surveillance should be comparable to the monthly schedule.

f. It is essential that the exact number of inspections in a random sample be accomplished. It is also essential that the exact number of checklist inspections be done for an effective quality assurance system.

g. If less than the required number of inspections are made or inspections are made outside the randomly selected sample, the ability to project from random sample results to lot results is destroyed. If this should occur, document the reason the inspections were missed and consider the missed inspections acceptable. These alternatives increase the Government's risk of accepting a deficiencies lot.

h. It may be necessary to overdraw the random sample to create a pool of randomly selected potential replacement samples since some original samples selected may not be able to be surveilled, or additional samples are needed due to changes in the lot size. If replacement samples are used they must be used in the order drawn for the time remaining in the month.

i. When random sampling is the method of surveillance, record the results of the inspection. These documents then become the official Air Force record of the contractor's performance.

j. The contractor is required to correct, if possible, all deficiencies detected during surveillance by the COR. Any deficiencies corrected by the contractor shall still count as deficiencies, as the sample only represents performance in all of the lot not inspected.

k. If any government action or lack of action caused unacceptable performance, these deficiencies shall not be counted. Any determination as to the reason for the deficiencies will not be shared with the contractor as the contractor must manage the corrective actions as deemed necessary to deliver the contract requirements.

l. If performance is judged unacceptable, the COR will initiate a Task Inspection Report and submit it, with the documentation recording the unacceptable performance (task inspections) to the Contract Administrator.

m. Non Performances. Any service that is not performed will be rejected and processed the same as a random sample. The COR must validate customer feedback identifying nonperformance, to the extent validation is possible.

n. The COR will schedule re-performance surveillance and add to the monthly schedule. Every attempt will be made to keep any re-performance in the same month when the requirement is due.

o. Services surveilled by methods other than sampling shall have the results of the surveillance documented on the attached assessment sheet, and a Task Inspection Form if rejected, or AF Form 714, Customer Complaint Record. The recording of deficiencies or unacceptable service is the same as described before.

p. The COR must always contact the contractor's manager or alternate manager, inform the manager or alternate of the deficiency, and have the manager initial the entry on the task inspection.

When the contractor does not initial the COR must note on the back of the task inspection form the time and method of notification, and the CORS's initials.

q. COR surveillance may be necessary outside normal duty hours to observe all aspects of the contractor's operation. These surveillances will be scheduled by the Chief of the Contract Services Flight.

EVALUATION PROCEDURE.

a. Using the Quality Assurance Personnel Surveillance Schedule, the COR will determine the requirement and time for surveillance and inspect as early as possible so that any evidence of work is not destroyed. This surveillance schedule can be manually developed or computer generated. The surveillance schedule shall be developed no later than five (5) days preceding the month during which the schedule shall be implemented. The surveillance schedule shall be submitted to the Functional Director for review and signature, and then submitted to the Contract Administrator. Upon completion of the surveillance, the completed surveillance schedule, showing results of the surveillance shall again be submitted to the Functional Director for review and signature then to the Contract Administrator. All surveillance/performance documentation shall follow these steps; to the Functional Director first (for review), then to the Contract Administrator.

b. The COR will ascertain which requirements are acceptable and which are unacceptable by inspecting the requirement and verifying that the defined standard was or was not met.

c. For performances that are acceptable, the COR will annotate the tally checklist as acceptable.

For unacceptable performances the COR will annotate on the tally checklist unacceptable. The COR will then issue a task inspection form for each unacceptable service. The task inspection shall include the specific reason(s) for the reject and the inspection unit. All other items on the task inspection must be filled out as stated on the task inspection form. Once the task inspection form is complete the contractor will be asked to sign and date the form, and then a copy will be provided to the contractor.

d. Task rejections, when warranted, shall be issued by the COR on a daily basis. If a re-inspection is scheduled, the COR shall schedule so as not to interfere with any government mission. Re-inspections shall be scheduled as soon as possible after the initial inspection, yet such that a reasonable amount of time for re-performance is afforded the contractor.

e. The COR must keep file copies of task inspections for each month in order of the date of inspection.

8. Metrics.

Once the contractor has been performing for a period of two (2) months, a tracking systems of trend analysis will be employed to ensure the contractor is meeting the Service Summary (SS) items listed in the SS Matrix. This will give the MFT an opportunity to continually improve and streamline the services provided by the contractor. Any SS failure will be reported to the CO who will notify the CORSC for tracking and reporting.

9. Records Management.

The official records for the management of this contract are kept in the office of the Chief, Contract Services, except for Random Sampling inspections which are kept in a binder maintained by the CORS.

As a minimum, the file of official records shall contain the following items:

a. COR nomination letter signed by the Functional Commander or Functional Director

b. COR Phase I and phase II training certificates

c. Contracting Officer letter to the contractor assigning the COR to the contract

d. COR Duties and Responsibilities letter

e. A copy of the contract, all modifications, and/or Task Orders

f. A copy of the Quality Assurance Surveillance Plan

g. Contract correspondence and other documentation

10. Multi-Functional Team Signature Page.

MULTI-FUNCTIONAL TEAM

SIGNATURE PAGE

This Multifunctional plan represents the 10th Civil Engineering Squadron’s requirement to provide sufficient and qualified functional resources to oversee the contract. Properly trained, properly appointed CORS will help effectively assess contractually performed mission requirements and report sufficiently on contractor performance.

COR Manager Date

This QASP establishes the Contracting Officer’s requirement to provide sufficient contract administration resources in support of the functional area’s contracted mission requirements. The QASP also provides instructions for effectively responding when negative performance indicators are present.

Contracting Officer Date

This QASP meets the responsibilities to establish a multifunctional team for a major service contract and describes how performance is measured, assessed, and managed upon contract award (IAW AFI 63-138 Acquisition of Services).

Quality Assurance Program Coordinator Date

Additional Team Members Signature:

Contract Specialist: _____________________________________

Team Lead, Infrastructure Services Flight: _____________________________________

Quality Assurance Personnel (Primary): _____________________________________

Other: _____________________________________

Other: _____________________________________

Other: ______________________________________

Other: ______________________________________