Attachment_1_-_FY19_Transportation_Supply_and_FMS_Services_revised.DOCX

FA5570-18-R-0005 Attachment 1

Performance Work Statement

Transportation, Supply and Furnishings Management Section (FMS) Services

5 Nov 2018

TABLE OF CONTENTS

SECTION TITLE PAGE

Appendices

SECTION C-1 -- DESCRIPTION OF SERVICES

1.1 GENERAL SCOPE

1.1.1. The contractor shall provide all personnel, materials, supervision, training, and other items and services necessary to perform Transportation, Supply and Furnishings Management Section (FMS) services except as specified as Government Furnished Property(GFP) in Attachment 2 to the contract for the 501 Combat Support Wing (CSW). Services shall include, but are not limited to, the following: Traffic Management Office (TMO) to include Cargo, Passenger Travel and Personal Property), Vehicle Operations, Vehicle Management, Supply Support, Supply Mobility and Contingency, Supply Training, FMS Delivery services to include Appliance Maintenance and Warehouse Management as described in this Performance Work Statement (PWS). The contractor shall perform services that comply with all applicable United States (US) and United Kingdom (UK) laws and regulations and standard commercial practices.

1.1.2. The contractor shall comply with the responsibilities and tasks outlined in this PWS. Unless specifically designated to an individual base, PWS policies and procedures apply to all 501 CSW UK operating locations: RAFs Alconbury, Molesworth, Croughton, Fairford, and Welford.

1.1.3. The contractor shall use innovative approaches to efficiently and effectively accomplish PWS tasks, functions, and requirements in a quality manner at reduced costs. The contractor shall submit a waiver request to the Government when deviating from functions and tasks required by Air Force Instruction (AFI), governing regulations and directives listed in the PWS. When requesting a waiver it is required to submit details on what AFI and or regulation is being deviated from and a detailed explanation of the potential benefits to the Government. Only those requests approved, in writing, by the Contracting Officer (CO) will be waived. “Test” or “trial” programs, which deviate from the AFIs, are not authorized without prior approval by the CO. This will be measured by participation in process improvement events within the 501st Combat Support Wing (CSW) as requested.

1.2. TRANSPORTATION SERVICES:

The contractor shall provide transportation services to support 501 CSW missions for RAF Alconbury, RAF Croughton, RAF Molesworth, 501 CSW operating locations, tenant units, and other Department of Defense (DoD) and federal agencies as prescribed by the support agreements and plans. Services include movement of passengers and cargo, personal property, official passenger travel, vehicle operations, vehicle management, and deployment/contingency support. The contractor shall be the sole point of contact for all Geographically Separated Units (GSU) transportation services. The contractor shall act as a liaison to provide input and coordination concerning transportation issues during peacetime/wartime deployments, contingency operations, special events, and support agreements with other DoD agencies as directed.

1.2.1. VEHICLE OPERATIONS: The contractor shall develop and manage a vehicle operations program in accordance with Air Force Instruction (AFI) 24-301. The contractor shall provide scheduled and unscheduled ground transportation necessary to meet all customer and mission requirements. The contractor will be the focal point for all transportation requests. On-Line Vehicle Interactive Management System (OLVIMS) Dispatch Module, or other approved computer system, shall be used to manage and track all vehicle operation services. Vehicle operations support shall include, but not limited to, the following: Distinguished Visitor (DV) support, bus support, taxi service, scheduled and unscheduled shuttle services, Chaplain Corps support, U-Drive It (UDI) services, Operator Records and Licensing, contingency support, and training validation.

1.2.1.1. Hours of Operations: The contractor shall perform Vehicle Operations during the hours of 0800-1700 on weekdays and remain on standby after normal duty hours, on weekends, and US holidays. For all bases, shuttle operations and mail pick-up/deliveries may run outside normal operating hours. Special, non-recurring missions may require local and long haul/over-the-road support. These special missions could occur over weekends, US / UK holidays, and non-duty hours.

1.2.1.2. Scheduling Requirements: The contractor shall ensure coordination and/or approval is obtained from required approval authority as prescribed in AFI 24-301, Vehicle Operations, prior to scheduling or approving ground transportation. The vehicle type and level of support provided for unscheduled ground transportation is determined by customer requirement, most economical means described with AFI 24-301, within twenty-four hours of routine transportation requirements. The contractor shall utilize AFI 24-301 to make Official Use determinations when determining if travel qualifies as Official Government Travel

1.2.1.3. DV Support: The contractor shall provide DV transportation as requested by the Protocol Office, Functional Commander or his/her designated representative IAW AFI 24-301, para 2.3.6.3. thru 2.3.6.3.3 and Table 2.1.

1.2.1.4 Bus Services: The contractor shall manage a scheduled shuttle bus service for the transportation of authorized personnel IAW AFI 24-301, Chapter 5. The contractor shall develop and maintain procedures for conducting shuttle operations and recommend changes to ensure maximum support for mission requirements and customer needs. The contractor will take into account the number of personnel using this service, work schedules, traffic studies and potential cost savings and environmental impacts. The contractor will review shuttle service during the semiannual service analysis to determine most economical operation of service. The contractor shall coordinate the shuttle bus schedules with the Functional Commander, Unit Commander, and mission partners.

1.2.1.4.1. The contractor shall operate a continual shuttle service between RAF Alconbury and RAF Molesworth between 06:00 and 22:30 daily to include weekends. Transport between RAF Alconbury and RAF Molesworth is designated as a Mission Essential Service and shall continue to be performed regardless of 501st CSW announced operating status unless the service provider receives notification from the COR that services are not required.

1.2.1.4.2. The contractor shall operate daily medical patient shuttle services between RAF Alconbury and RAF Lakenheath and between RAF Croughton and RAF Lakenheath. Medical Squadron vehicles may be available dependent on maintenance status and Government personnel use for shuttle services in addition to the vehicles listed in Appendix I – Shared Use Property (SUP) (PWS Attachment 4). Medical transport is designated as a Mission Essential Service and shall continue to be performed regardless of 501st CSW announced operating status unless the service provider receives notification from the Medical Squadrons or COR that services are not required.

1.2.1.4.3. Unscheduled shuttle service “taxi support” request may occur on short notice. Contractor will follow procedures in AFI 24-301 Ch. 9 and priority of service guidelines listed in 501CSWI24-302. Historical workload data and delivery services frequency is included in Appendix C (PWS Attachment 1). Taxi Support will be for inter-base transportation and reviewed as a case by case for on base support required. Taxi support will be evaluated in conjunction with AFI 24-301 Chapter 3 Official Use of Vehicles. For any questions in regards to official use of vehicles the COR or AFI 24-301 will make the determination.

1.2.1.5. The contractor shall provide clean and serviced UDI, as identified in the Vehicle Operations Master Vehicle Record (MVR), to authorized customers in accordance with AFI 24-301 upon request, per vehicle availability. It is important for the contractor to develop and maintain a program to ensure each UDI operator understands the safety procedures, proper use, Official Use, care of government vehicles and the Vehicle Identification Link (VIL) key. The contractor is also responsible for having appropriate license for vehicle and having appropriate safety forms when needed. The contractor will establish a program for operator certification and administrative responsibility in accordance with AFI 24-301 Sections 11H and 11I. The Contractor is only authorized to utilize UDI vehicles in support of troop’s weapon movement in accordance with AFI 24-302 and protocol between Association of Chief Police Officers (ACPO) and United States Visiting Forces Act (Annex B).

1.2.1.6. The contractor shall coordinate and maintain a vehicle-licensing program that ensures Government Motor Vehicles (GMV) operators are properly licensed and certified. Also that Government Vehicle Operator Identity Cards (AF Form 2293) and Vehicle Operator Information forms (AF Form 2296) are properly issued and authorized. They should also ensure that all training requirements are met IAW AFI 24-301 Chapter 11. All government licensing information shall be stored in the licensing module of the OLVIMS or other Air Force (AF) approved system.

1.2.1.7. The contractor shall be responsible for ensuring the effective operation of the vehicle wash rack equipment at RAF Alconbury and RAF Croughton. The contractor will maintain the supplies for the wash rack for Government owned or Government leased vehicles. If the wash rack capabilities are inoperative for more than 48 hours, the contractor shall establish an alternate vehicle wash area, as approved by the CO.

1.2.1.8. The Contractor shall operate a scheduled and unscheduled delivery service. Deliveries include but not limited to the following items with workload data found in Appendix C (PWS Attachment 1).

· Transportation of Precision Measurement Equipment between RAF Alconbury/RAF Croughton and RAF Mildenhall.

· Turning in serviceable property from 501st CSW locations to RAF Mildenhall

· Turning in unserviceable property to DLA-DS from RAF Croughton/Alconbury to RAF Molesworth (the contractor will return copies of the manifest and 1348-1s signed and dated from DLA to the disposing organization for their records)Vehicle Operations will assist 501st CSW units and tenants with vehicle support for DLA-DS deliveries. Vehicle Operations will facilitate transportation of unserviceable property only if the using organization does not have means to transport property themselves.

· Medical/dental cargo between RAFs Croughton/Alconbury and RAF Lakenheath (may be operated in conjunction with the patient shuttles described in 1.2.1.4.2) Medical transport is designated as a Mission Essential Service and shall continue to be performed regardless of 501st CSW announced operating status unless the service provider receives notification from the Medical Squadrons or COR that services are not required.

· Fuels samples and VIL keys between 501 CSW locations and RAF Fairford

· HGV (Cargo) delivery between 501 CSW bases or points of debarkation or other facilities within the 501 CSW.

· US Mail and other deliveries between RAF Alconbury, RAF Croughton, RAF Molesworth, RAF Fairford, RAF Welford, Blenheim Crescent, RAF Digby, Northwood NATO Headquarters, Bristol Defence Contract Management Agency (DCMA), Yeovilton, and Imjin Barracks.

Medical Transport is designated as a Mission Essential Service and shall continue to be performed regardless of 501st CSW or RAF Lakenheath announced operating status unless the service provider receives notification from the Medical Squadrons or COR that services are not required. For mail deliveries the contractor shall use a closed-body vehicle equipped with lockable doors to transport mail between postal activities or carrier facilities on or off the installation as outlined in Department of Defense 4525.6M. Historical workload data and delivery services frequency is included in Appendix C (PWS Attachment 1).

1.2.2. VEHICLE MANAGEMENT: The contractor shall perform the Vehicle Management during 0800-1700 hrs. on weekdays and provide standby service on request: after normal duty hours, on weekends, and US holidays. The contractor shall provide all labor, tools, diagnostic equipment/services, unless provided as GFP or SUP. The contractor shall operate a vehicle management program that provides quality, comprehensive service for major and minor vehicle maintenance IAW AFI 24-302. The contractor shall provide all diagnostic and testing services for RAF Alconbury, RAF Croughton, and RAF Molesworth, their operating locations, tenant units, and other DoD and federal agencies as prescribed by support agreements and plans. Ensure Vehicle Management operations, GMV and equipment are managed and maintained IAW AFI 24–302, AFI 24-301, Technical Order 36–1–191, AFI 91-203, and manufacturer’s standards. Provide a comprehensive training and proficiency program to ensure employees can properly use and maintain shop machinery/equipment. Provide qualified, licensed, and trained employees to accomplish all Vehicle Management requirements. Manage Test Measurement and Diagnostic Equipment (TMDE) by scheduling equipment for calibration and certification IAW AFI 24–302 and TO 00-20-14. Manage shop equipment and tool accountability program IAW AFI 24-302, TO 34-1-3 and AFI 91-203. Perform shop housekeeping and correct all deficiencies IAW host nation laws, DoD standards, and AFI 91-203. If safety standards conflict, most stringent standard will take precedence. At a minimum, perform outgoing quality control inspections on all emergency vehicles and vehicles serviced for the following reasons: 1) annual inspection, 2) accident repairs, and 3) repairs involving safety items, i.e., brakes, steering, front end alignment, etc. Provide mobile maintenance for vehicles unable to operate to the vehicle maintenance shop. Provide vehicle maintenance mobility and contingency plan recommendations when required, even if outside of normal work hours. Provide on–call, 24/7 emergency maintenance service for firefighting and law enforcement, vehicles, when the number of in-commission vehicles fall below levels established on the minimum essential listing (MEL), and other vehicles that pose a safety or force protection concern. Respond within two hours upon notification that emergency maintenance assistance is required. Familiarize employees with host nation laws, local base policies, and regulations applicable to their area of responsibility. Serve as the base technical advisor and point of contact for all Vehicle Management and Operations matters and attend all applicable meetings. Maintain required publications IAW TO00-5-1. Develop operating procedures and equipment operating instructions IAW AFI 24-302 para 1.4. Replace parts and materials in accordance with AFI 24-302.

1.2.2.1. The contractor shall establish and maintain a Vehicle Control Program (VCP) IAW AFI24-302 Para 4.53 and Chapter 10. Generate VCO/VCNCO list with 24-hour contact information, brief VCOs/VCNCOs on official use, accident and abuse procedures, use of DD Form 518 and SF 91, accountability, host nation/local use restrictions, weather/geographic related conditions, driver’s license requirements, discrepancy reporting, add-on equipment requests, other vehicle management procedures, and vehicle related items listed in AFI 24-301. The contractor shall ensure that operators of GMV and government-leased vehicles are properly licensed IAW AFI 24-301.

1.2.2.2. The contractor shall be responsible for:

- Reporting any instance of vehicle abuse or accident IAW 501CSWI24-302.

- Uploading fuel input into Defense Property Accountability System (DPAS) as required by 441 VSCOS.

- Ensuring the timely accomplishment and reporting of Time Compliance Technical Orders (TCTO) IAW AFI 24-302

- Ensuring that all nuclear certified vehicles are maintained IAW AFI 24-302, AFI63-125 Nuclear Certification program, TO 36-1-191 manufacturer established standards, or other approved commercial standards to include MNCL access and review

- Ensuring required TOs are kept up to date utilizing ETIMS/T.O 00-5-1-WA-1

- Identifying and reporting deficiencies

- Submit and prepare reports using the Joint Deficiency Reporting System (JDRS) in conjunction with TO 00-35D-54-WA-1, USAF Deficiency Reporting and Investigating System, and TO 36-1-191 Chapter 7.

- Coordinating with unit VCOs/Commanders to develop Mission Essential Vehicle Levels/Priority recall listing. The contractor shall coordinate MEL/VPRL through COR and 501CSW Fleet Manager to Group commanders for final approval annually. The contractor shall utilize AFH 33-337 for approval templates and routing.

- Utilize Green Procurement Log IAW AFI 24-302

1.2.2.3. The contractor shall ensure shop equipment requiring an AFTO Form 244, Industrial/Support Equipment Record is inspected and serviced and is in compliance with requirements in AFI 91-203. Inspections and service shall occur on a minimum monthly basis unless manufacturer requires more frequency.

1.2.2.4. The contractor shall establish customer service points at RAF Croughton, and RAF Molesworth for vehicle maintenance check in, vehicle breakdown, maintenance status reporting, and completed vehicle maintenance.

1.2.2.5. The contractor shall manage Fleet Management & Analysis function IAW AFI 24-302 and TO 36-1-191. Maintain DPAS IAW AFI 24-302. Contractor will utilize DPAS warehouse module for all instances of material control. DPAS warehouse module include but not limited to: Receive and issue equipment/tools/parts, work-order parts tracking, create inspections for PMI and PMEL, manage shelf life items, tool control, parts management, and manage bench/working stock program. The DPAS warehouse module will be used to the furthest extent as possible based on the guidance of the VFM or the COR. Provide data to the Vehicle Support Chain Operations Squadron (VSCOS) as required. Manage vehicles using the Logistics Installations and Mission Support Enterprise View Vehicle View (LIMS-EV VV). Use DPAS, or other approved AF program, to track all vehicle maintenance services for government vehicles and equipment; track all parts and warranty repairs; generate work orders for all vehicle maintenance services provided.

1.2.2.6. The contractor shall manage a program to accomplish scheduled maintenance IAW AFI 24-302 and TO 36-1-191 and unscheduled maintenance in a manner that ensures the minimum amount of vehicle downtime. Vehicles requiring repairs in excess of the one-time repair limit as defined in TO 36-1-191 must be approved by the 501 CSW/LG Fleet Manager.

1.2.2.7. The contractor shall manage a program to ensure timely accomplishment of, but not limited to the following inspections: one-time inspection, special inspection, safety inspection following receipt of service bulletins, and factory recalls. These inspections shall be accomplished IAW TO 36-1-191 or as directed by Vehicle Support Chain Operations Squadron (VSCOS), and/or Warner-Robins Air Logistics Center.

1.2.2.8. The contractor shall establish a rescue and recovery service for GMVs within the Permissible Operating Distance identified in 501CSWI24-302 using standard commercial procedures, with emergency vehicles taking precedence. The rescue and recovery service shall include those vehicles that are transient to the vicinity. The contractor shall track associated costs to enable recoupment for transient vehicle repair costs. During normal operating hours, repairs shall proceed only after approval by the home base’s vehicle maintenance activity. Only minimum repairs and recovery necessary to retrieve the vehicle and personnel back to base shall be accomplished outside of normal operating hours. Should the transient vehicle remain inoperable for an extended period of time, the contractor shall provide some form of ground transportation to the stranded customer, i.e., UDI vehicle, shuttle, or public transport. After business hours, the contractor may determine the most appropriate method to establish a rescue and recovery method using standard commercial procedures. Recovery of vehicles other than GMVs may be requested by Security Forces (SFS), Fire Department, as outlined in AFI 24-302. Requests must be approved by the COR prior to performance.

1.2.2.9. The contractor shall develop a corrosion control program to meet UK regulations and to maintain the vehicles commensurate with their function, age, and serviceable life as defined in TO 36-1-191. Contractor will ensure all vehicle markings, paint, and lighting comply with TO 36-1-191.

1.2.2.10. Contractor will complete IMT 20 and forward to TRANSPORTATION COR after completion of accident and abuse work. If the vehicle down time is excessive and should cause Vehicle Management to fall below MEL, this can be justified but the contractor must notify the COR. For further guidance on accident and abuse cases see the 501 CSW Accident and Abuse policy letter.

1.2.2.11. The contractor shall implement a vehicle shipping inspection program IAW TO 36-1-191 and AFI 24-302. For vehicles identified for contingency tasking, the contractor shall be responsible for complying with TO 36-1-191.

1.2.2.12. The contractor shall accept all shipped vehicles into the fleet IAW TO 36-1-191.

1.2.2.13. The contractor shall load all ADR annual/tri-annual/sexennial vehicle certification requirements into DPAS as special inspections indicating that the inspection is a Européen Relatif Au Transport International Des Marchandises Dangereuses ParRoute (ADR) requirement as follows:

Within 5 working days of completion, the unit is required to forward the original tank record, Certificate of approval for Vehicles Carrying Certain Dangerous Goods (VCCDG) and copies of certifications to the contractor for record into vehicle's permanent record jacket. The contractor shall then update all inspection dates into DPAS. The original tank record shall be stored in records jacket. Format is listed in the Commands Dangerous Goods Program (CDGP). A copy of the tank record must be retained for 15 months after the reassignment of the tank to another base or approved for salvage. The using organization must maintain a copy of the tank record in their files. Upon reassignment or disposal of the tank, the original tank record must be forwarded with the tank to the new organization. The inspection due date for re-occurring inspection is one month prior to the expiration date and no later than one month after the expiration date listed on the ADR Certificate of approval for VCCDG IAW USAFEI23-104. ADR vehicle type/quantity are listed in 501 CSW Wing Supplement to USAFEI 23-104, the C D G P.

1.2.2.13.1. The contractor shall ensure an electronic memorandum is disseminated to using organizations and Base Dangerous Goods Advisor informing them of upcoming ADR inspection requirements and when the asset becomes non-compliant. The using organizations retain responsibility for funding initial and reoccurring certifications, transport to and from the inspection activity and for all documentation associated with certification. The using organization is responsible for scheduling recertification with the Installation Dangerous Goods Advisor.

1.2.2.14. Air Force Common Output Level Standards (AF COLS). This contract identifies separate common levels of output that may be implemented during the life of the contract for elements of Vehicle Management. These are called Air Force Common Output Level Standards (AF COLS). The implementation of a specific AF COLS level will be executed via written notice from the CO followed either by the issuance of a modification to the task orders or a new task order. When the AF COLS level changes, the Contractor will be notified by the Government, and shall have 30 days from the notification to adjust performance. The AF COLS levels 1-4 may be changed in an ascending or descending fashion. The Contractor must take into account the change and implementation of AF COLS levels 1-4 as stated within this paragraph in order to effectively price and perform this effort. AF COLS levels are listed within Appendix I.

1.2.3. TMO: The contractor shall perform TMO requirements during 0800-1700 hrs. on weekdays and standby after normal duty hours, on weekends, and US holidays. Emergency situations may require services outside of duty hours.

1.2.3.1. TMO CARGO: The contractor shall develop a cargo distribution system IAW 24-203 that is responsive and ensures cargo movement is executed IAW mission requirements, and ensures all transportation requests are entered into an AF approved computer information system. Special missions may require local and long haul/over-the-road support, during weekends, US and/or UK holidays, and non-duty hours. All vehicles shall be properly marked and meet all US Department of Transportation (DOT) and Européen Relatif Au Transport International Des Marchandises Dangereuses Par Route (ADR) standards for movement of dangerous goods, both on and off the installation. Personnel transporting dangerous goods shall meet all DOT and ADR training and certification requirements. All movements of dangerous goods shall be reported to the 501 CSW Installations Dangerous Goods Advisor (IDGA) IAW USAFEI23-104, para 5.1.

1.2.3.1.1. The contractor shall develop procedures to ensure cargo transportation is successfully accomplished. A timeliness standard will be established on the shipping document or a mutually agreed upon time between customer and contractor. This shall include the following:

· Cargo packaging to prevent damage during shipment or long-term storage

· Inspect cargo for proper labeling and markings for hazardous cargo provided by the owning unit, standard cargo labeling and markings will be provided by the contractor

· Establishing a Reusable Container Program

· Load and unload shipments expeditiously to prevent detention charges

· Receive, inspect and distribute inbound freight

· Coordinate with customers prior to delivery of bulky or heavy items

· Prepare, distribute and maintain shipment documentation

· Weigh shipments using calibrated scales

· Deliver cargo to the proper port of embarkation or place of entry into the transportation mode, dependent on mission requirements or mobility plans

· Provide an on-call, after-hour service to support 24-hour, 7-days a week coverage for the receipt and shipment of priority 999/Non-Mission Capable Status (NMCS)/Mission Capable (MICAP) cargo

· Provide a cargo inventory program to prevent delay of movement and protect against loss of cargo

· Document misplaced cargo inventory findings and take all actions necessary to meet delivery time applicable to cargo classification type

· The use of Syncada as a mandatory application to pay contracted services for cargo moves. Utilize Cargo Movement Operations System (CMOS) IAW AFI 24-203 for all Cargo movements.

· Enter and track cargo in CMOS IAW AFI 24-203 (Preparation and Movement of Air Force Cargo)

1.2.3.1.2. The contractor shall develop and implement a program for shipment and storage of Hazardous Material (HAZMAT) ensuring compliance with, but not limited to, the following: AF Joint Manual (AFJMAN) 24-204, AFI 24-203, Air Force Pamphlet (AFPAM) 71-16 Volume II, Military Standard (MIL-STD) 129, and 49 Code of Federal Regulation (CFR) Parts 100, 59, 185, the International Air Transport Association (IATA), International Maritime Dangerous Goods Code (IMDG) Vol I – IV, and ADR.

1.2.3.1.3. The contractor shall establish and manage a customs program for Inbound and Outbound cargo IAW United States European Command Instruction (ECI) 4002.01 and Defense Transportation Regulation DoD 4500.9R, Part V. The contractor shall provide Senior Customs and Border Clearance Agents (SCBCA) and EUCOM Customs Agents. SCBCA program managers and SCBCA Stamp holders shall be United States Citizens IAW ECI 4002.01 Paragraph 2-7. The contractor will complete the EUCOM customs forms then send to the CORs who will be the EUCOM stamp holder. Once the forms have been stamped and returned to the Contractor who will then provide the form to the appropriate carrier/UK Government agency as required.

SCBCA(s) shall perform Customs/USDA duties at a minimum of twice per calendar month to remain qualified as an agent IAW ECI 4002.01. SCBCA(s) shall fulfill the Customs Border Clearance Agency Program/Stamp Custodian manager and alternate manager positions.

The contractor shall not be issued with a EUCOM Customs stamp IAW ECM 4504.01. The 501 CSW/LG office will maintain the EUCOM customs stamp and will provide the contractor with a list of authorized/appointed personnel to submit completed customs paperwork to that require a EUCOM customs stamp.

1.2.3.2. TMO PERSONAL PROPERTY: The contractor shall provide comprehensive personal property services to all authorized customers in coordination with AFI 24-501, the Transportation Operational Personal Property Standard Systems, the Defense Personal Property System (DPS) and DTR 4500.9R Part IV & V, the Personal Property Consignment Instruction Guide (PPCIG), and Joint Travel Regulations. Responsibilities shall include: provide accurate entitlement counseling and timely, comprehensive Personal Property Services for authorized personnel, ensure customers receive moving and/or storage services required within the time frame mutually agreed upon and that the customer’s property, including privately owned vehicles (POV), reaches its final destination in a safe and timely manner. The contractor shall establish and manage a customs program for personal property IAW United States European Command Instruction (ECI) 4002.01 and Defense Transportation Regulation DoD 4500.9R, Part V. The contractor shall provide SCBCA. SCBCA shall be United States Citizens IAW ECI 4002.01 para 1-4 A & B.

The contractor shall manage a personal property quality control program and perform QA Inspections of all Household Goods shipments IAW DTR Chapter 405 Section C and conduct customs inspections IAW ECI 4002.01. Customs inspections and documentation for personal property shipments shall be IAW PWS paragraph 1.2.3.4, to include European custom declarations when required. For separating members who incur excess charges due to excess weight or distance in accordance with the Joint Travel Regulations or each service’s individual guidance, Personal Property Activity Headquarters (PPA HQ) / Excess Cost Adjudication Function (ECAF) shall initiate cost collection paperwork and forward to the servicing finance office in coordination with the DPS system. The contractor shall also develop a personal property re-weigh program and devise a system where personal property files are audited to ensure files are complete and accurate. The contractor shall coordinate services provided by the Direct Procurement Method (DPM) contract and ensure that DPM invoices are promptly processed for payment in coordination with the appropriate Defense Finance and Accounting Service (DFAS). Contractor will ensure services have been rendered and forward paperwork for certification to the Certifying Officer (100 ARW/LGRDF, Q/A, TMO Section). The contractor shall develop programs to successfully process Do-It-Yourself (DITY) and Personally-Procured Transportation moves for authorized customers in coordination with DPS. The contractor will book all Personal Property shipments locally.

1.2.3.3. TMO PASSENGER TRAVEL: The contractor shall manage a passenger travel service program for all authorized personnel IAW with the Defense Travel System (DTS), AFI 24-101 and DoD 4500.9R, Part I, DoD 4500.54-G, DoD 4515.13-R, Joint Travel Regulations. Responsibilities shall include the following in coordination with DTS:

- Use best-method procedures to determine appropriate routing in coordination with contracted travel office, providing the most cost-effective means to ensure mission accomplishment in accordance with DTS

- Ensuring travel orders are reviewed and verified "Official" in accordance with DTS

- For Government travelers without funds, the contractor refers traveler to applicable Customer Support Service who will issue orders. Upon receipt of orders, contractor shall arrange transportation and initiate paperwork to member’s servicing finance office

- Providing emergency passenger travel during other than normal hours

- Process invoices within ten working days

- Using the Global Air Transportation Execution System (GATES) to book passengers and pets on Air Mobility Command (AMC) flights

- Provide a deployment process to include air and ground transportation for military personnel and associated weapons in coordination with the Installation Deployment Plan and local Unit Deployment Managers. All movements will be arranged IAW USCENTAF Passenger Routing Instructions and takes priority over all routine requests.

Note: 501 CSW supported tenant units outlined in Appendix C (PWS Attachment 1)– Workload Prospectus

1.3 TECHNICAL ORDERS, PUBLICATIONS, AND FORMS LIBRARY:

1.3.1 The contractor shall provide a Technical Order Distribution Administrator (TODA) to establish and maintain Technical Orders and technical order library’s through the appointed Technical Order Distribution Office (TODO) for technical order requirements applicable to Transportation and Supply services IAW TO 00-5-1.

1.3.2 The contractor shall maintain the government established publications library: establish a forms account and filing system with the base information manager for applicable publications and forms. Publications and forms can be either electronic or hard copy.

1.3.3 The contractor shall be responsible for ensuring all technical orders, publications and forms are maintained, posted, and updated IAW TO 00-5-1. Upon completion of the contract, the contractor shall return all issued technical orders, publications, and forms to the Government.

1.4. SUPPLY SERVICES

The contractor shall provide supply support to RAF Croughton in accordance with Air Force Instructions (AFIs) 23-101 and the contractor shall establish a customer service point at RAF Croughton to minimize individual customer contact with the host supply 100 LRS at RAF Mildenhall. The contractor shall also provide contingency gear delivery as defined in paragraph 1.4.2 to RAF Alconbury, RAF Croughton, and RAF Welford.

1.4.1. SUPPLY SUPPORT: The contractor shall establish and manage a supply support program IAW AFI 23-101, AFI 23-111, AFJAM 23-210, AFMAN 23-122, AFMAN 23-220, AFPD 23-1 & AFH 23-123V3, that includes:

- Coordinate with the 100 LRS to accept, research, load national stock numbers (if necessary), process into the standard base supply computer, order local purchase items, issue and backorder requests

· Providing customers management reports, correspondence, i.e., email messages, operating instructions and supplements listed in Appendix E, as required

· Ensuring property for shipment, disposal, or redistribution is processed, prepared, stored, issued, and protected. Classified, controlled, or sensitive items shall be temporarily stored at the discretion of the 422 ABS/CC

· Furnishing temporary storage space when available/practical

· Maintaining proficiency in all AF and DoD supply processes, operations, and methodologies

· Researching information as necessary to assist customers when requested supplies are not available

1.4.2. SUPPLY MOBILITY/CONTINGENCY: The contractor shall manage an inventory of Chemical Warfare Defense Equipment (CWDE) to include Individual Protective Equipment (IPE) in coordination with 100 LRS and the COR. This includes:

· Receipt, storage, issue and acceptance of customer turn-ins

· Turn-in of unserviceable assets

· Delivery of CWDE to and from the 100 LRS to RAF Alconbury, RAF Croughton, and RAF Welford. Secure locations for pick up and drop off at each base will be designated by the 501st Wing Logistics Officer. The deliveries to and from RAF Alconbury and RAF Croughton will be weekly. The delivery frequencies may change depending on mission requirements.

· Coordinate pick up and drop off times at each base with COR who will verify deliveries and pick-ups of all CWDE to maintain accountability

· Complete and submit required accountability paperwork as determined by the 501st Wing Logistics Officer in conjunction with the delivery schedule or as needed.

· The 100 LRS will process all real world CWDE, to exclude the gas mask, for all deploying personnel

· 100 LRS is responsible for maintaining, testing, and certifying CWDE.

1.4.3. SUPPLY TRAINING: The contractor shall manage a customer-training program for the following items:

· EESOH-MIS User Training IAW AFI 32-7086, paragraphs 1.5.3, 2.1.6, 2.4 and 2.5 and 422 ABGI 32-7086 paragraphs 2.2.1 and 2.9

· Tank Custodian training IAW AFI 23-201 paragraph 7.5.12.

1.4.4. GROUND FUEL SERVICES RAF CROUGHTON: The contractor shall manage a fuel service program for RAF Croughton vehicles, transient AF vehicles, and vehicles from other military services, associated units, and Department of Defense activities IAW AFI 23-201, Chapters 4, 5, 6 & 9 and AFI 23-204,. Ground fuel services include:

- Provide an on-base fuel service program with 24 hour customer access

- Ordering, receiving, storing, issuing, inventorying, and accounting for all fuel for the government vehicle fuel station IAW AFI 23-201, DoD 4140.25.M and Defense Energy Support Center published guidance which can be found at: http:\\www.desc.dla.mil

- Maintain fuel tank levels at a minimum of 25% capacity at all times

- The ordering of base heating and generator fuel

- Utilizing government furnished Fuels Automated System to issue, inventory, and account for ground fuel

- Managing the installation Tank Custodian program including the training of tank custodians IAW AFI 23-204

NOTE: The contractor will only maintain the fuel system during operating hours (0800-1700 HRS); the 422 Security Forces will provide the necessary ground fuel services after duty hours in order to maintain the 24-hour service.

1.4.5. HAZARDOUS MATERIAL OPERATIONS: The contractor shall manage a Hazardous Material Operations program for RAF Croughton, RAF Fairford and RAF Welford in accordance with AFI 32-7086 and 422 ABG OI 32-7086. Responsibilities shall include:

- Managing the receipt, storage, issue, inspection, distribution, and turn-ins of Hazardous Materials (HAZMAT) purchased/obtained through all sources of supply

- Using the EESOH-MIS to monitor/track location and quantities of hazardous materials for each installation;

· Validate and submit customer EESOH-MIS AF Form 3952 (Chemical/Hazardous Material Request Authorization Form) (reference TO or manual, if required) or electronic equivalent for HAZMAT requirements to the 422nd HAZMAT Office.

· Maintain a HAZMAT Free Issue operation

· Immediately report to the Hazardous Material Management Process (HMMP) team information on any requested material that is not currently loaded in the standardized Air Force HAZMAT tracking system and is potentially hazardous

· Immediately report any inadvertent releases of Class I ODS in the work area to Base Safety Officer for possible reporting as a mishap

1.4.6. MANAGEMENT OF SUPPLY PROGRAMS: The contractor shall act as the installation focal point for the programs listed below. This includes being responsible for providing customer assistance, processing applicable transactions in the supply computer system, and coordinating with the 100 SUPS when necessary to obtain support and resolve problems. The programs are: Awaiting Parts (AWP); Bench Stock; Zero Overpricing; Precious Metal; Supply Points; Time Compliance Technical Order (TCTO); Time Compliance Order (TCO); Functional Check; Critical Item and Base Command Intensive Item; and Material Deficiency/Quality Deficiency Reports. All precious metals will be turned into 100 LRS.

1.4.7. REPAIR CYCLE PROGRAM: The contractor shall act as the customer service point of contact for the Repair Cycle program, ensuring all requirements outlined in AFMAN 23-122 and AFI 23-101 are complied with. Actions to be performed include pick-up and delivery in coordination with:

- Update Due In For Maintenance (DIFM) status and location in the supply computer system daily

- Contact customers with firm DIFMs to request turn-in of property as indicated by the status

- Take action to reduce repair cycle time

- Process unserviceable turn-ins

- Process Maintenance Turnaround Record Input (TRN) transactions into the supply computer system

1.4.8. DEFENSE LOGISTICS AGENCY – DISPOSITION SERVICES (DLA-DS) TURN-INS/WITHDRAWALS: The contractor shall accept and process customer DLA-DS turn-ins and process withdrawals IAW AFMAN 23-122 and AFI 23-101. Upon delivery of turn-ins, the contractor will obtain the AF 1348, stamped “Received not Inspected” and return document to the customer ensuring delivery of turn-ins and enabling the customer the ability to track processing of items in APIMS EDOC’s.

1.4.9. PROPERTY TURN-INS: The contractor shall turn in property to RAF Mildenhall if serviceable and to DLA-DS when applicable, if unserviceable IAW AFMAN 23-122, AFI 23-101 and AFH 23-123. The contractor shall process all turn-ins to include the following types of property turn-ins.

- Accountable Equipment

- Non-Accountable Equipment

- Expendable Items

- Scrap Metal (disposed of locally thought CEV)

The contractor shall process items for the base Consumable Turn-In program, as outlined in AFMAN 23-122, AFI 23-101, and AFH 23-123.

1.4.10. SUPPLY STATUS MONITORING: The contractor shall monitor the status details for all backorders and take corrective action for delayed or unacceptable supply status IAW AFMAN 23-122 paragraphs 2.2, 4.1. 4.2, 5.2, table 5.5 and AFI 23-101 paragraphs 2.6.1.7 & 5.5.7.9. Corrective actions shall include:

· Coordinating with the Regional Supply Center and item managers for backorder status

· Reinstating or modifying requisitions

· Processing follow-up requests

· Updating supply status in the Standard Base Supply System (SBSS)

1.4.11 DELINQUENT DOCUMENTS AND REJECTS: The contractor shall be the primary focal point for auditable delinquent source documents (AF Form 1348-1A) and delinquent rejects. They shall ensure all auditable documents are cleared according to time frames established in AFI 23-101, and ensure rejected supply computer inputs are cleared, prior to becoming delinquent, according to the same standard. The contractor shall determine the root causes for both delinquent rejects and delinquent source documents and take corrective action(s) to prevent further occurrences.

1.5. FURNISHING MANAGEMENT SECTION (FMS) SERVICES

1.5.1. FMS DELIVERY SERVICES The contractor shall provide Delivery and Pick-Up Services to 501 CSW and mission partner members throughout the UK. The Delivery and Pick-up Services shall include but not limited to, the delivery and pick up of furniture and appliances, installation, connection, disconnection assembly/disassembly, inventorying, organizing, storage of government owned furniture and appliances and removal of appliances to/from all authorized government and domestic residences. Distances will be determined between the FMS Warehouse and each actual customer residence.

1.5.1.1. SCHEDULING: The FMS will provide the contractor with a list of deliveries and pick-ups 3 days in advance of the required delivery and/or pick-up date. The FMS will provide all relevant information, to include pertinent customer data, name, address, contact telephone numbers (if available), any time restrictions, and any parking instructions. The contractor shall provide the FMS with a complete and accurate delivery and pick-up schedule no less than 24 hours prior to the day’s scheduled service, to include a 4 hour up window for each delivery and pick-up. Deliveries and Pick Ups shall occur during the following:

· RAF Alconbury: 0830-1600 Monday thru Thursday and 0830-1530 on Friday

· RAF Croughton: 0800-1600 Monday thru Friday;

The contractor shall perform pick-up and deliveries in accordance with the schedule. The contractor shall notify FMS as soon as practical of any proposed schedule changes, these changes shall be authorized at the discretion of the COR. It is the contractor’s responsibility to ensure all scheduled deliveries/pick-ups are made on time. For deliveries and/or pick-ups from unoccupied residences or facilities, the Government will notify the contractor of them and provide access details.

1.5.1.2. DELIVERY OF FURNITURE AND INSTALLATION OF APPLIANCES: All furniture and appliances shall be loaded at the FMS warehouse and delivered to the customer (i.e. no deliveries shall be made consisting of furniture or appliances resulting from any pick-ups on route). All furniture items shall be assembled, disassembled, and placed in the appropriate rooms satisfactorily in the customer’s residence. This includes repositioning if required. Appliances shall be transported, installed, connected, and tested in the customer’s residence in accordance with manufacturer’s recommendation. Washing machines shall have transportation/shipping bolts removed before installation and testing. The contractor is responsible for ensuring that all component parts and accessories (i.e. vent hoses, pipes, shelves, rails, legs etc.) are present and delivered. This includes electrical wiring of all stoves and clothes dryers (to include connecting up to the exhaust vent if available). The contractor shall ensure all electrical appliances are installed according to the manufacturer’s manual and Institute of Electrical Engineers (IEE) regulations. When performing all hard wired electrical appliance installations, the contractor personnel performing installation shall be qualified to 17th edition standard or current British equivalent. The contractor shall not be responsible for any modification of any existing water lines, drainage, venting outlets, and electrical wiring/connection outlets. The contractor shall be responsible for any faulty installation. The contractors shall test that all appliances delivered are in working order and shall immediately report any malfunctioning appliance to the FMS COR. The contractor shall notify FMS Customer Service when scheduled appointment is not met due to unforeseen circumstances (i.e. breakdown, traffic accident). FMS Customer Service will notify customer on the circumstance and will provide course of action to take. The contractor shall provide all necessary protection to keep appliances, furniture, and the residences free from damage. The contractor shall be liable for any loss or damage caused to GFP by the contractor personnel. Compensation to the government shall be effected either by withholding amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the Contracting Officer. In all instances of damage the contractor is to contact the COR who will inspect the damage. The contractor shall remove all packaging from residences. EMH Delivery/Pickup Order Form shall be complete, legible, and accurate and submitted to the FMS by 0800 the following duty day.

1.5.1.2.1. Contractor shall turn-in all appliance warranty cards to FMS Customer Service.

1.5.1.3. PICK-UP AND REMOVAL OF FURNITURE AND APPLIANCES: Furniture items shall be picked up, and disassembled (where applicable) and transported to the FMS Warehouse. Appliances shall be disconnected and transported, to the FMS warehouse in accordance with manufacturer’s recommendation. All scheduled pick-up items shall be returned by close of business on the same duty day after completion of the pick-up. The contractor shall ensure at pick-up, the customer is made aware of any damaged or soiled item(s) prior to removal from the property and that this is annotated on the delivery/pick up order. The contractor shall notify FMS COR of damaged items on return. The contractor is responsible for ensuring all electrical disconnection of appliances is accomplished in accordance with the standard set by the Institute of Electrical Engineers (IEE). For all hardwired electrical appliance disconnections, the contractor personnel performing the disconnection shall be qualified to 17th edition standard or current British equivalent. Washing machines will have all transportation/shipping bolts installed before removing and transporting the appliance. All connections shall be disconnected at the source and not by cutting any pipe or wire. In the event that disconnection cannot take place without damage, the contractor shall contact the COR for approval to proceed. The contractor shall also annotate this on the EMH Delivery/Pickup Order Form. The contractor shall ensure all electrical wires are made safe and all water supplies are free from any leaks, to include under sink drains. Both EMH Delivery/Pickup Order Form, USAFE FORM 432 shall be complete, legible, and accurate and submitted to the FMS COR by 0800 the following duty day. The contractor shall annotate the EMH Delivery/Pickup Order Form if any appliance or furnishing is damaged or has not been cleaned by the tenant prior to any pick up. Contractor will inform COR of any items that are excessively dirty on return to the FMS warehouse. The contractor when delivering and picking up items from the same location will only charge the Government for one run instead of two separate runs.

1.5.1.4. NO SHOW: If the contractor is unable to make a scheduled delivery/pick-up because the customer is not…