Attch__1_-_Performance_Work_Statement_(PWS).docx

PERFORMANCE WORK STATEMENT

for

MEDICAL FACILITY CUSTODIAL SERVICES

at

RAF CROUGHTON

United Kingdom

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 10

3.0 Government Furnished Property and Services 11

4.0 General Information 12

5.0 Appendices

Appendix A - Applicable Publications and Forms 15

Appendix B – Technical Exhibits 16

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, transportation and labor necessary to ensure that custodial services are performed at the Medical Facility at RAF Croughton in support of U.S. Visiting Forces located in the United Kingdom. The services to be performed in a manner that will maintain a satisfactory facility condition in a safe and sanitary environment and present a clean, neat and professional appearance. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish the requirements of this PWS. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, HQ AF standards, instructions, and best commercial practices, and as set forth by United Kingdom law, regulation, and legislation. Supplies and equipment shall meet the required specification and comply with United States Public Health Service standards and or comparable compliance with United Kingdom standards to ensure that the services produce an acceptable quality of cleanliness. Materials and cleaning techniques used when cleaning all floor surfaces shall be in accordance with the manufacturer’s recommendations or commercial/ industrial standards.

1.1. FACILITY CLEANING SERVICES.

Custodial services to include the cleaning and care of the following items: flooring, walls, restrooms, ceilings, air vents (ducts), stairs, furniture, shelves, window sills, radiators, doors and door frames, boards, sanitary outlines, sinks, mirrors, trash cans, light fixtures, all interior glass surfaces to include frames and glass atrium. Contractor shall accomplish all cleaning tasks to meet the completeness, quality and frequency requirements set forth in this Performance Work Statement (PWS). All rooms and areas shall be inspected and receive cleaning, protection, and beautification in accordance with the Contractor's written quality standards and work schedules. As a minimum, tasks shall be performed in the rooms/areas identified in the Task Frequency Charts, in Appendix B, Tech Ex. 1A, 1B, & 1C. The Contractor is responsible for determining exact scheduling of all cleaning tasks.

1.1.1. GENERAL USE/ADMINISTRATION AREAS

Contractor is to clean and take care of the following items: flooring, walls, ceilings, air vents (ducts), stairs, furniture, shelves, window sills, radiators, doors and door frames, boards, light fixtures, all interior glass surfaces to include stairwell and mezzanine safety barriers/walls. All General Use and Administration Areas are identified in Appendix B, Tech Ex. 1A.

1.1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, Safety (non-slip) Floors, Sports Floors etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, steam clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items (that require no more than two healthy people to move with reasonable effort) shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed or as directed by the Contracting Officer Representative (COR). All tears, burns, and unraveling shall be brought to the attention of the COR. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items (that require no more than two healthy people to move with reasonable effort) shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.1.3 Stairways/Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.1.4 Clean Floor (Walk-Off) Mats. Clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.2. TREATMENT ROOM/EXAMINATION ROOM/RESTROOM/LOCKER ROOM CLEANING SERVICES. All Treatment Room/Examination Room/Restroom/Locker Rooms are identified in Appendix B, Tech. Ex. 1B

1.1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned with germicidal detergent. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, mold, mildew and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within 72 inches of the floor) shall be clean. Sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Area shall smell clean and fresh after service has been accomplished.

1.1.2.2. Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning, and the Contractor shall determine the necessary techniques to do so. Moveable items shall be tilted or moved to clean underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, urine, mineral deposits, rust stains and any other residue. Area shall smell clean and fresh after service has been accomplished.

1.1.2.3. Stock Supplies. Contractor shall ensure Treatment Rooms/Restrooms/Locker Rooms are stocked sufficiently with supplies including, but not limited to, toilet tissue, paper towels, foam soap, foam sanitizer, hand conditioner, hygiene bags, plastic bags, medical waste bags, urinal deodorant cakes, trash can liners. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification. No overstocking shall be allowed.

1.1.2.3.1. The Contractor will be responsible for the purchase (except as provided by the Government under Paragraph 3.8.), storage and transportation of materials, equipment and supplies. The Contractor may use storage areas and Janitorial closets where available for storage of supplies. Stock supply estimates are provided under Appendix B, Tech Ex 1G.

1.1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.2.5. Trash Removal. The Contractor is only responsible for provision or replacement of plastic trash bags for facilities\detailed in Appendix B, Technical Ex. 1B. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.1.2.6. Medical Waste Bins. Contractor personnel shall take Offensive/Clinical/Sharp containers to a designated holding area for medical waste. Contractor personnel shall keep the waste holding/storage area secured at all times. The handling of Medical Wastes should follow practices and principals established by the United Kingdom’s (UK) Health and Safety Executive’s Approved Codes of Practice to ensure compliance with the UK’s Control of Substances Hazardous to Health Regulations 2002, Health and Safety at Work etc. Act 1974, and if applicable, Waste legislation covered under the Duty of Care Department for Environment Food and Rural Affairs.

1.1.3. Emergency/Spot Cleaning Services. Upon notification, the Contractor shall perform emergency cleaning as required. The COR will notify the Contractor as soon as an emergency cleaning requirement is known. Contractor shall begin emergency work, as determined by the COR, within thirty (30) minutes of notification, which may be verbal. This service includes spills, vomit and other bodily fluids. Performance of this work shall in no way relieve the Contractor of performing normal custodial work required under this contract. The Contractor shall be allowed a reasonable amount of time to complete all interrupted service.

1.1.4. Periodic Cleaning Services. For all Periodic Services the Contractor shall submit a list of scheduled services for each of the following 12 months. The Contractor shall submit any changes to the annual schedule at least thirty (30) days prior to the date of performance. The Contractor shall submit a periodic cleaning schedule to the COR no later than the first day of every month.

1.1.4.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.1.4.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned outside of normal duty hours (unless otherwise directed by COR) in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance and shall have a clean, fresh smell. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved (that require no more than two healthy people using reasonable effort) to clean carpets underneath and returned to their original location after the carpet has dried.

1.1.4.3. Periodic Window Cleaning. All windows, interior and exterior, shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.2. Special Requirements for Handling/Cleaning of Facility Furniture and Equipment. Contractor personnel shall not move, clean, or otherwise handle surgical instruments, dental instruments, cautery machine, and physiological monitoring equipment. Equipment that is plugged in for recharging is not to be unplugged, but may be cleaned while plugged in.

1.3. Work Schedule. The contractor shall establish a work schedule to include all required tasks. The contractor shall provide the COR a copy of the work schedule at contract start date, and whenever changes occur. Patient treatment areas may require after normal duty hours cleaning. Some sections such as the Pharmacy, Facility Management Office, Systems, Medical Records, and Dental Records may be cleaned during regular duty hours. Hours of Operation are identified in Paragraph 1.11.

1.4. Facility Defects. If the contractor discovers facility defects during performance of the PWS, they shall be identified and reported, in writing, to the COR NLT the end of the Hours of Operation on the day of discovery. If the COR is not available, the report will be made to the Administrative Officer of the Day (AOD). Defects include, but not limited to, damaged surfaces/flooring material, damaged utility outlets, windows or doors in such condition that it cannot be secured.

1.5. Infection Control Function (ICF) Requirements. Notwithstanding the cleaning requirements described above, the contractor shall perform cleaning when and as directed by the Contracting Officer or COR when an infectious outbreak or other condition warrants Infection Control Committee (ICC) control of the situation.

1.6. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to them by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor shall be duplicated.

1.6.1. The Contractor shall immediately report the occurrences of a lost or duplicated key to the COR.

1.6.2. In the event keys are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to rekey or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform rekeying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the Contractor.

1.6.3. The Contractor shall prohibit the use of keys issued by the Government by any persons other than the Contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

1.6.4. When Contractor personnel open windows, they are to also close the windows before leaving the area. If any difficulty is encountered in keeping areas locked or windows closed and locked, the COR shall be notified.

1.7 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.7.1 Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.7.1.1 All equipment used in the performance of this contract shall be in good operable condition and conform to British Standards and have a CE Marking. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer representative (COR) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.7.1.2 The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.7.2. Contractor Furnished Supplies. Supplies shall meet the required specification and comply with United States Public Health Service standards and or comparable compliance with United Kingdom standards. Upon request, the contractor shall submit product literature on all equipment and supplies for review by the COR prior to use. Samples of Supplies may be requested for review.

1.8. CERTIFICATIONS. The contractor shall be responsible for obtaining any/all certifications, licenses, permits, and associated documentation to perform all services listed in the Performance Work Statement (PWS), before starting work.

1.9. CONTRACTOR PERSONNEL

1.9.1. Contractor shall identify a Point of Contact (POC) responsible for responding to requests for Emergency Clean and Non Performance issues as identified by the COR. The POC shall be accessible by cellular telephone and email. The Contractor shall report and provide in writing any changes/updates to the POC and/or POC information.

1.9.2. Personnel shall wear government provided Personal Protective Equipment (PPE) as directed, when exposure to bodily fluids is anticipated. Such protective items shall remain the property of the Government and shall not be removed from the MTF. Items shall be used, turned in, or destroyed as directed by the COR.

1.9.3. All employees performing on US Government Installations shall wear contractor-provided standard uniforms or aprons that shall be clearly distinguishable from all US military uniforms. The uniforms shall be worn as designed by the manufacturer. Where required the contractor will furnish their employees with safety (steel toe) footwear. Uniforms shall be provided within five (5) days after date of employment.

1.9.4. All personnel shall display legible identification of the employee's and company's names on their uniforms. Badges are acceptable. All personnel shall also be required to wear (when on duty) any and all identification badges required and provided by the Government.

1.9.5. Personal Hygiene: Contractor personnel shall be free of body odor and wear a clean uniform/clothing each day. Fingernails shall be clean and free of dirt. Hair shall be clean and neatly combed. Jewelry must be kept to a minimum. No strong perfume or cologne may be worn.

1.9.6. Personnel Restrictions: The contractor shall not employ any person who is an employee of the United States Government (either civilian or military) if the employment of that person would create a conflict of interest unless such person seeks and receives approval in accordance with MTF directives and publications referenced in Appendix A.

1.9.7. The Contractor shall be responsible for assuring all personnel who will have occupational exposure to blood or body fluids, or other potentially infectious materials, shall be vaccinated against Hepatitis B and have documented proof of immunity to Hepatitis B infection.

1.9.8. The MTF may take nose and throat cultures from contractor personnel when required by the Infection Control Officer (ICO) or medical staff.

1.9.9. All MTF health policies and regulations shall apply as listed in Appendix A.

1.9.10. The MTF may designate that a contractor employee is medically unfit. When a contractor employee has been found medically unfit for working in the facility, he/she cannot return to work until the individual is re-examined and given permission to return by the appropriate MTF physician.

1.9.11. In the event a contractor employee sustains a reportable occupational exposure to blood or other potentially infectious material, the Government will provide the necessary blood tests to determine whether or not they have contracted a disease as a result of that exposure. If the exposure is a high risk for Human Immunodeficiency Virus (HIV), the Government will provide the initial dose of prophylactic medication if the person desires to start such therapy. Any subsequent treatment will be the responsibility of the Contractor or the individual.

1.10. CONTRACTOR PROVIDED TRAINING

The contractor shall ensure any employee performing services contained within this PWS receive training to perform IAW any laws, regulations, manufacturer’s guidance and instructions.

1.10.1 Records of all employees training shall be maintained by the Contractor and be made readily available to the COR and the Contracting Officer upon request.

1.11 HOURS OF OPERATION:

1.11.1. During steady state operations the contractor shall perform the required services during normal duty hours of 0800 - 1700, Monday through Friday.

1.11.2. HOLIDAYS: Services shall not be performed on U.S. Holidays, USAFE Family Days, and/or Goal days that are awarded. The total number of Family Days and/or Goal days is approximately 5 days.

United States (U.S.) Holidays

1.11.2.1. When a holiday falls on a Saturday, the preceding day is also a holiday. When a holiday falls on a Sunday, the following day is also a holiday. The Contractor is required to provide service during clinic business hours when the clinic is in operation. Work shall be performed on all British weekday holidays.

1.11.2.2. Any additional holidays declared by the U.S. Government shall likewise be considered official holidays for purposes of this provision

1.11.2.3. Periodic services not performed due to U.S. holidays, will be performed on the following duty day.

1.11.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base. A schedule of work “catch up” should be provided to the COR before work commences. Notification of elevated force protection levels will be provided to the Contractor’s management.

1.12. QUALITY CONTROL. The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

1.12.1. Contractor’s Quality Control Plan. The Contractor shall submit a quality control plan with the proposal. The plan shall include:

1.12.1.1 An outline of proposed title(s) and organizational placement of contractor personnel that will be responsible for performing quality assurance inspections/audits at all required service locations/sites.

1.12.1.2 A description of quality control procedures and associated processes that will be utilized (audit systems, electronic data management, reports, etc.) to inspect/audit the required service, specifically addressing all services listed in the Service Summary (SS) in paragraph 2. Description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government-provided keys or lock combinations shall be included.

1.12.1.3 The proposed methods and associated documentation (i.e. checklists) that will be utilized to identify, document, prevent, correct, and resolve potential deficiencies in the quality of service provided. Include proposed frequencies of QC inspections/audits on both a scheduled and unscheduled basis and describe processes for corrective action.

1.12.1.4 A method of documenting and certifying employee training. This documentation will be kept on file for the CO/COR to review upon request.

1.12.2 Quality Assurance. The government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate a type of Contract Discrepancy Report (CDR) and issue to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the COR within 24 hours of receipt.

1.12.3 Deductions for Nonconforming Service. The Government’s basis for evaluating the validity of nonconforming service and associated defects by the contractor shall be determined by the Performance Objectives and associated Performance Thresholds outlined in the below table under paragraph 2, Services Summary (SS).

1.12.3.1 Should nonconforming service(s) be identified by the COR, re-performance by the contractor shall be the preferred and initial method to correct associated performance deficiencies. When re-performance by the contractor does not correct the deficiency, or is not possible, and resultantly exceeds the prescribed Performance Thresholds of the Service Summary, the Government shall seek an equitable price reduction for acceptance of nonconforming services IAW FAR Clause 52.212-4(a) Contract Terms and Conditions -- Commercial Items; Inspection/Acceptance.

2.0 SERVICE SUMMARY (SS)

The following SS identifies the performance objectives and performance thresholds for critical tasks associated with providing Custodial services for the Medical Facility at RAF Croughton. The SS and the contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance, and the expected method of government confirmation of service provided. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. These do not excuse the contractor from performance of other responsibilities identified in the PWS. The Contracting Officer (CO) can change the list of SSs at any time during the life of the contract. SS’s can be added or deleted, and performance thresholds raised or lowered. The CO shall notify the contractor in writing of any changes. Changes will be documented in a modification to the contract.

Threshold

SS-1

General Use/Administration Areas

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Lifts

d. Walk-off Mats

in a 30 day period Re-performance Within 2 hours of notification Periodic Validation, customer complaint

SS-2

Treatment Room/Examination Room/Restroom/Locker Room Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

f. Medical Waste Bins

in a 30 day period Re-performance Within 2 hours of notification Periodic Validation, customer complaint

SS-3

Emergency Spill/Spot Cleaning

Within 30 mins of notification Periodic Validation, customer complaint

SS-4

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Windows

Mutually acceptable timeframe to the COR and customer.

Periodic Validation, customer complaint

SS-5

Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. Government Furnished Property/Facilities: The Government shall furnish or make available facilities described in Technical Exhibit 1E. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). Compliance with the OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor, and the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. The facilities shall be used in performance of this contract only.

3.2. Equipment. The Government shall provide the Contractor equipment listed in Technical Exhibit 1F.

3.2.1. Equipment Inventory. Not later than five (5) days before start of the contract, within ten (10) days of the start of any option periods, and no later than ten (10) days before completion of the contract period (including any option periods), the Contractor and the COR shall conduct a joint inventory of all government-furnished equipment and the Contractor shall receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and annotate on the inventory. In the event of disagreement between the Contractor and the Government representative on the working order and condition of equipment, such disagreement shall be treated as a dispute under the clause of the contract entitled "Disputes."

3.2.2. Replacement of Government-Furnished Equipment. Should any item of government-furnished equipment require replacement, the Contractor shall be responsible for such replacement at no cost to the Government

3.3. Utilities. The Government will provide gas, electricity, water, and heating and cooling. Contractor shall be responsible for operating under conditions that preclude waste of utilities.

3.4. Telephone. The Government will provide an on base telephone service For Official Use Only (FOUO).

3.5. Refuse Collection. Waste generated by the contractor in performance of the services within the Performance Work Statement shall be deposited in government dumpsters, excluding hazardous materials in which proper disposal instruction shall be complied with. The contractor shall make every attempt to recycle items IAW with local procedures.

3.6. Insect and Rodent Control. If evidence of rodent infestations is discovered, the contractor shall immediately notify the COR.

3.7. Government Provided Training. Contractor personnel may be required to undertake Government furnished training (routine training normally provided to all installation personnel) as listed below. Training required for a specific task above and beyond the normal training provided, will be at the contractor’s expense.

- Anti-Terrorism Training

- Operational Security (OPSEC) Training

- Security Awareness Training and Education (SATE)

- Medical Squadron Fire Evacuation Procedures.

- Annual Clinical Waste Management Program Training.

- Annual Infection Control Training.

3.8. Government Furnished Supplies. The Government will provide the contractor the following list of supplies in support of paragraph 1.1.2.3:

· Sanitary Disposal Units, Feminine Hygiene bags

· Medical Clinical Waste bags.

4.0 GENERAL INFORMATION

4.1. Contractor Responsibilities. Except for those items or services specifically stated as government responsibilities, the contractor shall furnish everything needed to perform this contract according to all its terms and conditions.

4.2. Government Performance of Service during Labor Strikes/Non-Performance. The government reserves the right to take over performance of this contract in the event of a labor strike, bankruptcy, default or period of non-performance by the contractor’s employees. In such events, the services will be performed exclusively by government personnel and not a mix of government and non-striking contractor employees. At the direction of the contracting officer, the contractor agrees to remove its non-striking work force from the performance site and not interfere in any way with government performance. The contractor further agrees, under such circumstances, to permit the government to use any essential contractor-furnished property. The government will not compensate the contractor for performance during this period.

4.3. Contractor Changeover and Continuity of Service. The government reserves the right to conduct site visits to all facilities in conjunction with the solicitation of offers for the follow-on contract. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility. Additionally, the follow-on contractor may observe performance beginning 30 days prior to the expiration date of the contract. This will be at no cost to the government.

4.4. Performance of Services during Crisis Declared by the National Command Government or Overseas Combatant Commander.

4.4.1. Upon notification by the Functional Commander (FC), the contractor shall support national commitments and contingency plans up to and including a declared war that would generate surge requirements. These services shall be provided 24 hours a day, 7 days a week, as required for the duration of the emergency. The government, in accordance with DoD 1100.18, may augment surge requirements beyond the capability of the contractor. The contractor will submit a listing of Mission Essential (ME) personnel performing services within 30 days of award, the listing will be updated as necessary.

4.4.2. The government retains the option to assign military representatives on a full or part time basis at all contracted sites as deemed necessary for reasons, such as, but not limited to, training, assistance in contingency efforts at site, special events, or to evaluate site performance. Such items are not all inclusive. The presence of military personnel shall in no way diminish the contractor’s responsibility to provide the operation services specified in this PWS.

4.5. CONTRACTOR MANPOWER REPORTING:

4.5.1. The contractor shall report ALL contractor labor hours, including subcontractor labor hours, required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

4.5.2. Reporting inputs will be for the labor executed during the period of performance for each government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported NLT 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

4.5.3. Uses & Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

4.5.4. User Manuals. Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

4.6. SECURITY REQUIREMENTS:

4.6.1. Identification and Base Entrance Requirements. The contractor shall obtain pass and identification items as required for all employees. The contractor shall comply with Department of Defense Manual (DoDM) 5220.22, Air Force Publishing Directive (AFPD) 31-6, and AFI 31-601 as supplemented by Headquarters (HQ) United States Air Force in Europe (USAFE). A Long Term Visitor Groups (LTVG) Support Agreement shall be developed by the servicing security organization identifying the specific security requirements of the contractor and those of the installation commander providing oversight of contract security performance. Access to contracted locations shall be restricted to contractor personnel and personnel who are authorized by the CO.

4.6.2. Physical Security Requirements. The contractor shall be responsible for safeguarding all government property. The contractor shall ensure that all employees receive government provided antiterrorism and force protection training at the beginning of employment and on an annual basis thereafter. The contractor shall establish and implement a key control program to ensure all keys issued to the contractor by the government are not lost, misplaced, or used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys other than the master keys are lost or duplicated, the contractor may be required to re-key or replace the affected lock(s) without cost to the government, upon written direction from the CO. However, the government may, at its option, replace the affected lock(s) or perform re-keying. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system. The contractor shall compensate the government for the incurred costs. The contractor shall prohibit the use of issued government keys by any person(s) other than the contractor's employees, unless they are hand receipted out to other base agencies, government employees, or sub-contractors that are authorized access into those areas.

4.7. ENVIRONMENTAL CONTROLS:

4.7.1. Hazardous Material Identification. The AF intent is to use environmentally safe non-Hazardous Waste products in performance of this contract. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Health and Safety Executive Control of Substances Hazardous to Health (COSHH) Regulations for all material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor upon contract award to the COR. Failure to provide MSDSs or the suitable substitute when requested could result in the Contractor being considered non-responsive and result in termination of the contract. If an MSDS is not available a UK Safety Data Sheet/COSH Sheet is a suitable substitute.

4.7.2. HAZMART. Contractor shall comply with Air Force Regulations and U.K. environmental laws to protect the health and safety of employees/residents and minimize or eliminate environmental pollution. The Contractor shall retain full responsibility for all hazardous materials used in conjunction with this contract. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to RAF bases or any property under the control of RAF bases via COR through the MSDS list. The inventory will be performed prior to commencement of work and will be maintained in EESOH-MIS, The Installation Chemical Material Tracking System by Base Environmental.

4.7.3 Spill Response. The Contractor will be briefed on spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.7.4. Hazardous Material/ Waste Management. The Contractor will be briefed on Hazardous Material / Waste Management Plan at the pre-performance conference. Criteria for identifying Haz Waste are contained in the Final Governing Standards-UK, Section 6.2 - Haz Waste.

4.7.5. Hazardous Material Handling. All transport, usage, storage and disposal will be in strict accordance with United Kingdom (UK) Health and Safety at Work Act of 1974, and the UK Environmental Protection Act of 1990. The Contractor shall have approval from the Base CES/CEAN HMMP (Hazardous Material Management Program) prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The Contractor shall provide one copy of the MSDS/COSHs for each item to Base HMMP section for review prior to any chemicals being brought onto base facilities. The Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center. The Contractor shall identify these materials and products and forward to COR for EESOH-MIS Process Report coordination; the Civil Engineer Squadron/CEV and COR have the right to disapprove the use of any hazardous material that shall pose an undue risk to personnel safety, health or cause damage to the environment. If an MSDS is not available a UK Safety Data Sheet/COSH Sheet is a suitable substitute.

4.7.5.1. The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio-accumulative and Toxic (PBT) chemicals. Any HAZMAT containing one of these banned substances will not be allowed on base. The Contractor shall not intentionally dispose of any HAZMAT or hazardous waste on the government installation by dumping, putting down drains or placing in trash receptacles. All cleaning compounds and hazardous substances shall have proper labeling. Upon completion of the contract, the Contractor shall provide the COR a list of HAZMAT that has been disposed of and/or that is leaving the base, for close out.

4.8. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

5.0 APPENDICES.

APPENDIX A: APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Performance Work Statement are listed below. The publications and forms are coded as mandatory or advisory. The Contractor is obligated to follow those publications and to use those forms coded as mandatory to the extent specified in the PWS. The Contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in this PWS. The publications and forms may be accessed electronically at this address: http://afpubs.hq.af.mil. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications, which result in a decrease or no change in the contract price and notify the Contracting Officer, in writing, of such change. Should a decrease in contract price result; the Contractor shall provide a proposal for a reduction in the contract price to the Contracting Officer. Prior to implementing any change that will result in an increase in contract price; the Contractor shall submit to the Contracting Officer a price proposal within thirty (30) days of receipt of the change by the Contractor. The Contracting Officer and the Contractor shall negotiate the change into the contract under the provisions of the contract clause entitled "Changes". Failure of the Contractor to submit a price proposal within thirty (30) days from receipt of the change shall entitle the Government to performance in accordance with such changes at no increase in contract price.

APPENDIX B: TECHNICAL EXHIBITS

RAF CROUGHTON

WORKLOAD ESTIMATES

Bldg. 56, RAF Croughton, UK Total Estimated Cleaned SF: 12,930 SF.

TECHNICAL EXHIBIT 1A – General Use / Administration Areas RAF Croughton

Key: D = Daily, TW = Twice Weekly

GF33, GF34,

GF35, FF04, FF08, FF24,

FF25,FF26, FF27, FF28,

FF29, FF30, FF31, FF32, FF33, FF34, FF38, FF50, FF51, FF52, FF53

TECHNICAL EXHIBIT 1B -- Treatment Room/Examination Room/Restroom/Locker Room RAF Croughton

Key: D = Daily, TW = Twice Weekly

Toilets 12 Urinals 2 Showers 2

TECHNICAL EXHIBIT 1C - Periodicals

TECHNICAL EXHIBIT 1D

REQUIRED REPORTS

1. Cleaning Schedule

2. Contract Manager Identification/Notification

3. List of Employees

TECHNICAL EXHIBIT 1E

GOVERNMENT FURNISHED FACILITIES

The Government will furnish the Contractor the following facilities for use under this contract.

TECHNICAL EXHIBIT 1F

GOVERNMENT FURNISHED EQUIPMENT

The following equipment items will be furnished by the Government to the Contractor for the term of the contract:

TECHNICAL EXHIBIT 1G

PWS, PARAGRAPH 1.1.2.3. - STOCK SUPPLIES ESTIMATED MONTHLY USEAGE