PPQs_Custodial_201600309_Rev3.pdf

Past Performance Cover Letter/Questionnaire

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR

2.101 AND 3.104

FA50000-16-R-0009

SUBJECT: Request for Past Performance Evaluation

TO: __________________________

__________________________ is currently participating as an offeror in response to the Government’s Request for Quotation No. FA50000-16-R-0009 for a firm fixed price Custodial contract at Joint Base Elmendorf-Richardson, Alaska.

The government will be selecting contractors for this project based on selection factors. One of the key factors in the government’s final decision is past performance. To assist the government in its assessment of contractor past performance, we are required to identify previous projects and clients who are familiar with our past work.

As one of our __________________________ customers for past contracting work on __________________________, we are requesting that you complete the attached questionnaire regarding our past performance. This letter also authorizes you to discuss our past performance with the government and to release information regarding our past performance to the government.

Your prompt attention in completing the attached questionnaire will ensure we receive full consideration in this competition. Please return the completed form to the government representative point of contact identified below, to arrive no later than the deadline for receipt of quotations at 10:00 A.M. AKST on XX May 2016.

Please use the point of contact information below to mail or email the completed questionnaire:

- Mailed to:

673d Contracting Squadron Attn: Mr. Nicholas Tapp 10480 Sijan Ave Ste 363

JBER, AK 99506

- Or by email to:

nicholas.tapp@us.af.mil & christina.wolf.4@us.af.mil

Thank you for your assistance.

(Signature and title of individual having the authority to sign for and legally bind the offeror.)

Attachment: Past Performance Questionnaire

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

SECTION A - CONTRACTOR INFORMATION: Offeror is to complete this section prior to sending this form to each reference listed on the Past and Present Performance References form (Attachment 5)

CONTRACTOR COMPANY NAME: ADDRESS: CAGE CODE:

DUNS NUMBER:

POINT OF CONTACT: TELEPHONE NUMBER: FAX NUMBER:

CONTRACT NUMBER: CONTRACT TITLE:

SECTION B - RESPONDENT INFORMATION: To be completed by each reference providing information in Sections C & E.

This is a 3-page questionnaire---please complete all 3 pages.

TYPED/PRINTED NAME: TITLE: COMPANY/ORGANIZATION:

ADDRESS (Street, City, State, and Zip Code):

TELEPHONE NUMBER (to include area code):

FAX NUMBER (to include area code):

E-MAIL ADDRESS: SIGNATAURE: DATE:

RETURN COMPLETED QUESTIONNAIRE TO THE INDIVIDUAL LISTED BELOW:

POINT OF CONTACT AND E-MAIL ADDRESS:

Nicholas D. Tapp -- nicholas.tapp@us.af.mil Christina M. Wolf—christina.wolf.4@us.af.mil

MAILING ADDRESS:

673 CONS/LGCB

10480 Sijan Ave, Ste 363

JBER, AK 99506

TELEPHONE

NUMBERS

VOICE:

(907) 552-5870 or

(907) 552-3969

COMPLETE & RETURN PRIOR TO 18 Mar 15, 1:00 p.m.

Alaska Daylight Standard Time (ADST)

SECTION C - CONTRACT SPECIFICS: To be completed by each reference. Some of this information is repeat from Section A and is requested only to confirm the information.

CONTRACT NUMBER CONTRACT TYPE (Firm- Fixed Price, Cost Reimbursement, etc.):

PERIOD OF

PERFORMANCE:

COMPETITIVE CONTRACT?

YES NO

INITIAL CONTRACT VALUE: CURRENT/FINAL CONTRACT

VALUE:

CONTRACT BEING EVALUATED AS (indicate which):

PRIME CONTRACTOR SUBCONTRACTOR

CONTRACT TITLE:

BRIEF DESCRIPTION OF SERVICES:

REASON FOR DIFFERENCE BETWEEN INITIAL AND CURRENT/FINAL CONTRACT COSTS:

SECTION D - EVALUATION CONFIDENCE RATING SCALE:

RATING DEFINITION

E Exceptional

Performance meets contractual requirements and exceeds many to the customers benefit. The contractual performance of the element or sub‐element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VG Very Good

Performance meets contractual requirements and exceeds some to the customers benefit. The contractual performance of the element or sub‐element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub‐element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M Marginal

Performance does not meet some contractual requirements. The contractual performance of the element or sub‐ element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

U Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub‐element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

NA Not Applicable Used if the rating(s) are not going to be applied to a particular area for evaluation.

SECTION E: CONTRACTOR'S PERFORMANCE RATINGS: To be completed by each reference using the rating scale in Section D, Yes/No answers, or a brief response as indicated.

1. How many custodial/janitorial facilities has your contract serviced? (Check all that applies) 0 to 50 51 to 100 101 to 150 151 or more

2. What is the square feet and how often do you service for custodial/janitorial contract? (Check all that applies) Weekly 0 to 200K 201K to 400K 401K to 600K 601K or more

Monthly 0 to 200K 201K to 400K 401K to 600K 601K or more

Quarterly 0 to 200K 201K to 400K 401K to 600K 601K or more

Yearly 0 to 200K 201K to 400K 401K to 600K 601K or more

3. What type of facilities are you currently performing custodial service for? (Check all that applies) restrooms or bathrooms; How many facilities_______?

general admin offices, or warehouses; How many facilities_________?

executive offices or education centers; How many facilities _________?

day care centers (include youth/child activity centers, school age centers, before/after school program centers); How many facilities_____?

fitness centers or gyms; How many facilities________?

other, specify_______________________________________________________________________________; How many facilites______?

QUALITY OF SERVICE E VG S M U NA

5. How would you rate the contractor's ability to maintain custodial service outlined in your Performance Work Statement, Statement of Work, or equivalent requirements document?

6. How would you rate the contractor’s ability to respond to proactively recognize, resolve unanticipated difficulties, correct deficiencies, re‐performance, or emergencies in the manner consistent with the contract’s quality control procedure?

7. How well did the contractor provide for sufficient and qualified manpower in the performance of this contract?

8. How would you rate the contractor’s ability to remain on schedule, meet specific response times, and scheduled time frames for completion of specific tasks while still providing quality service?

MANAGEMENT E VG S M U NA

9. How would you rate the contractor’s ability to plan and execute workload and quality control to meet rquirements in a timely and effective manner?

10. How would you rate the contractor's ability to ensure that a project manager with sufficient decision‐ making authority was consistently available when work was performed?

11. How well did the contractor provide qualified or trained personnel to work custodial service‐‐ retained key personnel, staff and subcontractors with sufficient qualifications, experience and had successful methods for accommodating changes in staffing levels in a dynamic environment which yielded efficient, effective and adaptable planning and execution of the program?

12. How would you rate the contractor's ability to effectively mitigate any conflicts or issues that may have been present, reasonableness and cooperativeness in dealing with customer’s staff (including the ability to successfully resolve disagreements and disputes), maintained communication with the government to keep the task on schedule or minimize the delay?

13. How would you rate the contractor’s management to effectively maintain and resolve scheduled or unscheduled services (disruption of services) in a military/commercial environment?

14. How would you rate the contractor’s reports‐‐documentation accuracy, completeness and satisfactory to the users?

15. How would you rate the contractor’s ability to transition or phase‐in effectiveness without custodial disruption of service?

16. How would you rate the contractor's overall service performance and effectiveness in managing the contract (including ability to effectively lead, manage, and control the program)?

OTHER E VG S M U NA

17. How would you rate the contractor’s compliance with environmental requirements?

18. How would you rate the contractor’s compliance with safety, health or security requirements?

OVERALL ASSESSMENT E VG S M U NA

19. What is your overall assessment of this past performance for this contractor?

20. Would you hire this contractor again? If not, please explain.

Evaluator's Signature Date

Thank you for your prompt response and assistance!