PWS - 30Aug22.docx
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- Attached to
- Furnishing Management Services Federal contract opportunity
- Solicitation number
- FA489722Q0006
About this file
This performance work statement outlines furnishing management services requirements for seven dormitories and two fire stations at Mountain Home Air Force Base. The contractor shall provide furnishings, appliances, and their delivery, repair, maintenance, warehousing, and inventory control. Key responsibilities include managing furnishings assets; completing inventories; delivering, assembling, and removing furnishings; conducting repairs at the warehouse or dormitories; and maintaining appliance service programs. The contractor must comply with various installation requirements regarding security, environmental protection, historic preservation, and antiterrorism training. The document establishes delivery objectives, quality assurance processes, and other performance metrics the contractor must meet.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Q and A Amendment 00003.docx | DOCX document | |
| Solicitation Amendment FA489722Q00060003 SF 30.pdf | ||
| FA489722Q00060002.pdf | ||
| FA489722Q00060001.pdf | ||
| QUESTION AND ANSWERS.pdf | ||
| 52.212-1.pdf | ||
| SCA 2015-5513 Rev 18 21 July 22.pdf | ||
| APPENDIX C - iNCIDENTAL GFE.pdf | ||
| APPENDIX B - Fire Station and Warehouse Map.pdf | ||
| APPENDIX E GOVERNMENT FURNISHED EQUIPMENT FMS CONTRACT.pdf | ||
| Performance Work Statement.pdf | ||
| Wage Determination 2015-5513 Revision 17.pdf | ||
| 52.212-2.pdf | ||
| APPENDIX A - Dormitory Campus Map.pdf | ||
| APPENDIX D Estimated Dormitories and Warehouse Inventories.pdf | ||
| Solicitation - FA489722Q0006.pdf |
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Text version
FA489722Q0006
Furnishing Management Services
PERFORMANCE WORK STATEMENT
FOR
FURNISHING MANAGEMENT SERVICES
Mountain Home AFB, Idaho 30 August 2022
Table of Contents
| 1.0. Vision Statement | 3 | |||||||
| 2.0. Scope | 3 | |||||||
| 3.0. Description of Services | 3 | |||||||
| 4.0. Environmental Control | 8 | |||||||
| 5.0. Deliverables | 9 | |||||||
| 6.0 Quality Assurance | 10 | |||||||
| 7.0. Periodic Progress Meetings | 11 | |||||||
| 8.0 Quality Control | 11 | |||||||
| Service Delivery Summary | 12 | |||||||
| Service Summary Schedule | 12 | |||||||
| 9.0. Contract Administration and Management | 13 | |||||||
| 10.0 General Information | 13 | |||||||
| 11.0. Security Requirements | 14 | |||||||
| 12.0. Anti-Terrorism Requirements | 15 | |||||||
| 13.0. Incidental Government Furnished Services | 16 | |||||||
| 14.0. Property Accountability | 17 | |||||||
| 15.0. Continuation of Essential Department of Defense Services | 18 | |||||||
| During Crisis Declared by the National Command Authority |
Or Overseas Combatant Commander
| 16.0. Records Management | 18 | |
| 17.0. Insurance | 19 |
Appendices
| A – Dormitory Campus Map |
| B – Fire Station & FMS Warehouse Map |
| C – Incidental Government Furnished Equipment (GFE)/Property (GFP) |
| D – Estimated Dormitories and Warehouse Inventories |
| E – GFE Warehouse Furnishings |
PERFORMANCE WORK STATEMENT
FOR
FURNISHING MANAGEMENT SERVICES
1.0. VISION STATEMENT: Provide first class customer service to the unaccompanied Airman and Airman Dorm Leaders (ADLs) assigned to the 366th Fighter Wing (FW) without mission degradation.
2.0. SCOPE: The Contractor shall provide all personnel, equipment, tools, materials, supplies, supervision, fuels, and transportation IAW with this PWS and Air Force Instruction (AFI) 32-6000 as noted herein. Tasks include responsibility and accountability of assets located in all seven (7) dormitories and two (2) fire departments, on Mountain Home AFB (MHAFB). Perform quarterly Preventative Maintenance (PM) service of washers, tumble dryers, and ice machines, full size refrigerators, microwaves, stoves/ovens laundry rooms and other common day rooms/kitchens, as required. Perform routine and emergency repair, maintenance, and cleaning service of appliances and furniture shall be conducted on site, when practical. The Contractor shall ensure performance of all repairs, testing, and cleaning of appliances are conducted IAW commercial standards and as outlined in AFI 32-6000.
3.0. DESCRIPTION OF SERVICES.
3.1. The Contractor shall manage and perform all areas identified as the responsibility of the furnishings management function and perform all procedures and tasks IAW AFI 32- 6000 Chapter 9, associated with the safe operation of warehouse and office environment.
3.2. The Contractor shall need to have the ability to gain a Common Access Card (CAC) in order to have access to the Air Force Enterprise Military Housing (eMH) information technology system. Access to eMH is required to account for furnishings, equipment, and appliances in each unaccompanied housing facility, to include the warehouse. The computer generated bar code system shall be used to identify and account for all Government assets in the warehouse and all seven (7) dormitories and both fire departments under the control of the Housing Manager. The Contractor shall be the primary custodian for all Unaccompanied Housing Furnishing assets. Complete an inventory and assessment of all FMS assets and issued furnishings within 30 calendar days at the beginning and end of each period of performance (PoP).
3.3. Maintain a clear and defined audit trail of all furnishings transactions utilizing AF Form 228, Furnishing Receipt and Condition Report. Maintain a master inventory utilizing AF Form 228, Furnishings Custody Receipt and Condition Report which reflects the total furnishings issued to each resident. Contractor has the full responsibility for accountability for all furniture, equipment, and appliance items located in the warehouse. Contractor shall conduct an annual review at the end of each PoP which consists of at least 30 percent of resident account files by analyzing AF Form 228 to the assets issued.
3.4. Receive inventory, unload, store, and sign documentation of all furnishings at the FMS facility. Inspect received property to ensure items received match the descriptions and quantities ordered. Inspect for damage to include warranted items for the equipment label. Contractor shall maintain all factory purchase warranties and track any recalls on appliances.
3.5. Ensure a minimum three (3) percent back-up stock is maintained at all times IAW AFI-32-6000, paragraph 9.12.
3.6. Contractor shall be responsible for uploading, downloading, and the replacement of furnishings into new or renovated dormitories, accept requests, issue furnishings, and annotating accordingly in eMH. Within three (3) business days of receipt of request, the Contractor shall deliver, unpack, inspect, and assemble and place furnishings in the required location. This function shall include removal of all packing material.
3.7. Extended Hourly Service/Overtime: When services are required above and beyond normal duty hours, the Contractor shall be paid under contract line item Extended Hourly Service/Overtime per man-hour(s) provided. Overtime hours shall be submitted to the Contracting Officer (CO) NLT two (2) business days prior to work being performed. Notification must be made to the Contracting Officer Representative (COR) to track overtime pay hours for invoicing reason.
3.8. Make data entries in eMH upon receipt of turn-in request and actual receipt of furnishings. The Contractor shall coordinate the date and time of pick up (pick up shall be within three (3) business days following Government notification.
3.9. Furnishings which are turned in/condemned, Contractor shall make arrangements to turn them in to Defense Reutilization Management Office (DRMO). The Contractor shall maintain all necessary documents to reflect final disposition of all Government assets turned in to DRMO. The Contractor shall report excess furniture to the COR so they can notify 366 FW A4/A4CF for final disposition instructions of excess furnishings.
3.10. SCHEDULING: A member of the ADL office shall routinely provide the Contractor with a list of deliveries and pickups two (2) business days in advance. The scheduled time for deliveries and pick up shall be completed during duty hours.
3.11. DELIVERY AND REMOVAL OF FURNITURE AND INSTALLATION OF APPLIANCES: All furniture and appliances shall be loaded at the FMS warehouse and delivered to the resident. All furniture items shall be assembled and placed in the customer’s residence. Appliances shall be installed and tested according to the manufacturer’s instruction manual. In the event the Contractor is unable to complete any installation or encounters problems, they are to contact the ADL and/or COR. The Contractor is responsible for ensuring all components, parts, and accessories (i.e. vent hoses, fill pipes, shelves, rails, legs etc.) are present, assembled, and delivered. The Contractor shall provide all necessary protection to keep appliance, furniture, and facilities free from damage during movement by protecting items loaded onto vehicles during transit. The Contractor is responsible for any theft, damage, or loss of government property at any time when the item(s) are under their care and/or possession. Contractor shall not redeliver furniture and appliances collected while en route. A new AF Form 228 shall be generated using eMH and submitted to the ADL by 0800 the following business day. All deliveries shall be completed IAW the schedule. All furniture items shall be collected and disassembled where applicable and returned to the warehouse. Appliances shall be disconnected at the source by Contractor personnel. All Government assets collected shall be returned to the warehouse by close of business the same day. The Contractor shall provide all necessary protection to keep appliances and furniture free from damage. This includes during movement from all Government buildings back to the warehouse by protecting items loaded onto vehicles during transit. A new AF Form 228 shall be generated using eMH and submitted to the ADL by 0800 the following work day. All pick-ups shall be completed IAW the schedule.
3.12. SERVICE CALLS. The Contractor’s service call program shall be from 0800 - 1600, Monday – Friday. The Contractor’s program shall have the capability to complete an emergency service call the same day and within three (3) business days for routine service calls. Upon Contractor notification, all appliance malfunctions are deemed as an emergency service call, and shall be completed during the same duty day, unless doing so would require overtime, and then it shall be completed the next duty day.
3.13. FURNITURE, APPLIANCE REPAIR AND MAINTENANCE PROGRAM. IAW AFI 32-6000, paragraph 9.11 and 9.13., the Contractor shall establish and maintain a repair program. All repairs shall be conducted in the warehouse facility and/or the dormitories. The Contractor shall ensure appliances are maintained IAW manufacturer’s recommended guidance. The Contractor shall collect upon request from the ADL and/or COR furniture, appliances, and equipment which require repair. If a suitable replacement is in the warehouse, the requested item shall be replaced. The item(s) which require maintenance shall be worked on by Contractor personnel unless the work required is beyond their expertise in which case Contractor personnel shall obtain (3) three quotes from vendors for repair and report their findings to the ADL and/or COR. Upon return of furnishing item, a new AF Form 228 shall be generated using eMH and submitted by 0800 the following business day.
3.14. Establishment of a Preventative Maintenance (PM) Program is governed by AFI 32- 6000, paragraph 9.11.2. The Contractor shall provide a monthly PM service of all washers, dryers, and ice machines located in dormitory and fire department laundry rooms. The minimum PM program service for washers shall consist of a full minimum cycle check, hot and cold water hose inspection. Service of dryers shall include removal of lint from exhaust system, internal building vent system, and internal appliance electrics, oiling of all components as required and replacement of vent hoses if necessary. The minimum service for ice machines shall consist of internal cleaning and filter replacement IAW manufactures specifications. Appliances may require stripping down in order to gain access to these areas. A cycle test shall be required upon service completion of all appliances.
3.15. Appliances assessed as requiring repair and/or replacement shall be reported to the ADL and/or COR immediately IAW AFI 32-6000, paragraph 9.11. If the appliance(s) require removal from the building due to replacement, a new AF Form 228 shall be generated using eMH and submitted to the ADL by 0800 the following business day.
3.16. REPLACEMENT PARTS. Replacement parts for preventative or corrective maintenance are required to be supplied by the contractor. Replacement parts are required to be new or refurbished with full warranties from the original equipment manufacturer. If OEM parts are not obtainable, the Government shall evaluate suitable substitutes for approval on a case-by-case basis. The Government reserves the right to inspect parts and material prior to disposal. The Contractor shall have full responsibility for replacement parts and shall maintain an adequate system to provide the COR with data reports of all parts used and on order. Notwithstanding any other provisions of the contract, the Contractor shall be reimbursed upon submission of the paid invoice for the parts indicated on the accompanying copy of the service call. The Contractor shall notify the ADL and/or COR when any replacement parts must be ordered and repair delays are expected. The Contractor shall not exceed established repair cost limits without prior approval by the CO. Contractor personnel shall identify unserviceable furnishings, equipment, or appliances and cannibalize all serviceable parts. These parts shall then be used on appliance repairs and annotated accordingly on repair work orders.
3.16.1. The Contractor shall have the full responsibility for replacement parts and shall maintain an adequate system to provide the Government with data reports of all parts used and on order. Notwithstanding any other terms or conditions of the contract, the Government shall reimburse upon submission of the paid invoice for the parts indicated on accompanying copy of the service call.
3.16.1.1. The Contractor shall submit an estimate for approval to the COR before purchasing any replacement parts. Replacement parts exceeding $500 shall have (3) three estimates provided to the CO for approval.
3.16.1.2. The Contractor shall submit all receipts for approved replacement part purchases prior to submitting any invoice for reimbursement.
3.16.1.3. The Contractor shall not exceed established repair cost limits without prior approval by the CO.
3.16.2. The Contractor agrees replacement parts or services furnished under this contract shall be covered by the most favorable commercial warranties the Contractor gives to any customer for such supplies or services.
3.16.3. The rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.
3.16.4. Contractor Acquired Parts (CAP) and Equipment. The Contractor shall receive reimbursable funding through the Major/Minor Equipment CLIN for the purchase of equipment, parts, and materials supported under this contract upon receipts/verification of purchase and delivery. Once each month, the Contractor shall submit invoices for all purchased CLIN items equipment, parts, and materials to the CO or authorized representative for reimbursement for actual cost only. The Contractor shall obtain a “Sales Tax Exemption: United States Government” from the Idaho Tax Commission under Title 68, Revenue and Taxation 68-1356 Exceptions – Governmental and nonprofit entities. The Contractor shall provide the Sales Tax Exemption Permit Number to all vendors from who purchases are made. Title to all the property purchased by the Contractor for which the Contractor is entitled to be reimbursed as a direct item of cost under this contract shall pass to and vest in the Government upon the vendor’s delivery of such property.
3.16.5. Prior to purchase of Contractor Acquired Property (Equipment), the Contractor shall submit in writing all CAP equipment request to the Government COR and CO approval. The Contractor shall obtain three (3) competitive quotes or sole source justification to the Government COR who will in turn route to the CO for approval. The Government shall reimburse the Contractor for CAP at actual invoice cost to the contractor, for all parts and labor used plus related special handling costs (overhead, G&A, etc) upon CO approval.
3.16.6. Reimbursable Parts and Labor. The Contractor shall be responsible for replacement parts and labor costs up to, but not exceeding $500.00 per occurrence. Parts reimbursement will be on a cost + no more than 10 percent markup. The COR shall approve all repairs between $500.00 and $2,500.00. The CO must approve repair costs exceeding $2,500.00.
3.16.7. The Contractor agrees replacement parts or services furnished under this contract shall be covered by the most favorable commercial warranties the Contractor gives to any customer for such supplies or service.
3.17. Reimbursed/Furnished Equipment. The Contractor shall maintain all equipment that is furnished or reimbursed by the Government. All equipment that is furnished or reimbursed by the Government shall remain on MHAFB and only used for the purpose of this Furnishing Management Services contract. When equipment reaches it best value service determined life the Contractor shall disposition the equipment with the Government’s COR approval. At the end of the full contract period all equipment that has been reimbursed or furnished by the Government shall transfer to the follow on contract as Government Furnished Property. For replacement equipment or equipment repairs, the Contractor shall obtain three (3) quotes for the same item and send them to the COR and CO. Upon approval from the CO, the Contractor shall ensure the repair is completed satisfactory. The Contractor shall then be reimbursed by the Government at actual invoice cost to the Contractor, for all parts and labor used plus related special handling costs (overhead and G&A). If the Contractor, CO, and COR determine the equipment is beyond economic repair, the Contractor, in coordination with the COR, shall recommend to the CO, in writing, with such equipment be replaced. The Contractor shall include substantiating data to support the recommended replacement. The COR shall provide the Contractor with disposition instructions.
3.18. ACQUISITION OF MATERIALS.
3.18.1. The Contractor shall acquire items from a variety of commercial and industrial vendors (including small and local businesses).
3.18.2. The Contractor shall bill for reimbursement once items are received and/or accepted by the Government.
3.18.3. Provide current and accurate status of all orders, including back order, upon request. The Contractor shall respond within two (2) business days for routine requests, four (4) hours for emergency and/or urgent requests with pricing and availability of orders.
3.19. DOCUMENTATION. AF Form 228 (Furnishing Receipt and Condition Report): Contractor personnel are responsible for generating AF Form 228 for every furnishing, appliance, and equipment transaction with the ADLs. All documentation is subject to the Privacy Act of 1974 and shall be treated accordingly.
4.0. ENVIRONMENTAL CONTROL.
4.1. Hazardous Material Inventory and Safety Data Sheets. SDS are required as specified in the latest version of Federal Standard No. 313 for all potentially hazardous materials. SDSs must be submitted by the Contractor upon contract award to the Hazardous Materials Program Manager at 208-828-1684/6351 for a determination of whether or not a product is a hazardous material (HAZMAT) and what additional requirements may be applicable or necessary. Approval is required before bringing any HAZMAT onto the installation. The Government (HAZMART personnel) shall inventory all chemicals that the Contractor brings on to MHAFB or any property under the control of MHAFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from Government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.
4.2. Material Storage and Use. The Contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes HAZMAT.
4.3. Notification of Environmental Spills. If a spill occurs, the person discovering the spill will make every effort to stop the product flow (if possible), warn personnel, shut off ignition sources, contain the spill, make notifications, and begin cleanup. If the spill is considered an emergency and there is a potential life, health, fire, or other safety hazard, the MHAFB Fire Department will be notified IMMEDIATELY. Responsible units and activities shall clean up small spills safely and within their capabilities to do so. Generally, a spill of only a few gallons shall be recovered by the responsible unit/activity using absorbent materials or a spill kit located by the site. Recovered product and contaminated materials will be packaged and staged for disposal IAW the installations hazardous waste procedures. Contact the Environmental Office (208-828-6351) for guidance. The liability for the spill or release of such substances rests solely with the Contractor and its agent.
4.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris IAW federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. If hazardous wastes are generated, the Contractor shall be required to setup and maintain a hazardous waste accumulation point. All hazardous waste generated must be disposed of at a RCRA permitted treatment storage or disposal facility. Do not dispose of hazardous waste on Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the CO and Environmental. Consult with the Hazardous Waste Program Manager at 208-828-1684/6351 prior to disposal of any waste.
4.5. ASBESTOS. The Contractor shall comply with Section 29 CFR 1910.1001(j) (7) (iv). VTE may be located in facilities which contain Asbestos Containing Material (ACM) or Potential ACM. The Contractor (not the Government) shall determine if any exposure to ACM may result in performing work under the contract.
4.6. Historic Preservation. MHAFB houses numerous historic properties (buildings, structures, objects, archaeological sites) managed in compliance with the National Historic Preservation Act (NHPA), and its implementing regulations at 36 CFR 800. In order to avoid inadvertent adverse effects to historic properties, coordination with 366 FW Cultural Resources Manager (208-828-8003/6351) is required prior to implementation.
5.0. DELIVERABLES.
5.1. Contractor shall appoint in writing to the CO within 10 business days following contract award a contract manager and alternate(s).
5.2. The Contractor shall provide a completed 366 SFS Form 30 for each employee requiring installation access to the CO within five (5) business days following contract award.
5.3. Contract shall submit verification of insurance within 10 business days following contract award.
5.4. Complete an inventory and assessment of all FMS assets and issued furnishings within 30 calendar days at the beginning and end of each period of performance (PoP).
5.5. The Contractor shall submit their Quality Control Plan (QCP) to the CO NLT ten (10) business days following contract award.
5.6. An inventory of equipment shall be no later than five (5) business days following contract performance.
5.7. The Contractor shall submit a mission essential contingency plan to the CO NLT 30 calendar days following contract award.
6.0. QUALITY ASSURANCE.
6.1. The Government shall evaluate the Contractor’s performance to ensure services are received IAW requests set forth in the contract.
6.2. The Government shall periodically inspect and evaluate the Contractor’s performance to ensure services are received IAW the terms and conditions of the contract. The CO and/or Contracting Officer’s Representative (COR) shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with technical representatives, or otherwise inspecting the task or its results to determine whether or not performance meets the standards outlined in the Delivery and Service Summary (SS) Schedule.
6.3. The CO or COR shall utilize the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become part of the Official Contract File. When a performance threshold has not been met or has not been accomplished, the CO or COR shall initiate a Performance Assessment Report (PAR). The Contractor shall respond to the PAR IAW instructions.
6.4. The Contractor’s performance shall be based on the COR and CO’s evaluation of the results and not the method of performance. The evaluation of results shall be based on the surveillance, tenant satisfaction, and customer complaints. Final results of the evaluations shall be the determining factor for the success or failure of this contract. The Contractor shall comply with applicable federal, regional, state, and local laws and commercial standards.
6.5. Customer Complaints. The COR shall receive and investigate complaints. The COR shall initially validate customer complaints. The CO shall make the final determination of the validity of the customer complaint(s). The Contractor shall re-perform validated customer complaints within an agreed upon timeframe between the Contractor and the COR. All valid customer feedback shall be included in the monthly surveillance reports when work is performed. CORs shall establish feedback processes which allow customers to provide positive and negative feedback.
6.6. Failure to meet the performance objectives in any one (1) month period shall result in a warning letter of concern from the CO. Failure to meet performance objectives for any two (2) or more months (consecutive or non-consecutive) during a contract period shall constitute an immediate Multi-Functional Team (MFT) meeting.
7.0. PERIODIC PROGRESS MEETINGS.
7.1. The CO, Functional Commander, COR, ADL and other Government personnel as deemed by the CO, and the Contractor shall periodically, but no less than semi-annually, meet to discuss the Contractor’s performance. The following issues, but not limited to, will be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the Contractor to prevent Unsatisfactory occurrences in the future. The Contractor shall provide a summation of Unsatisfactory inspections and customer complaints and provide insight into any identified trends.
7.2. Meeting Minutes. The minutes of these meetings shall be reduced to writing signed by the CO, any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes the Contractor shall provide a written notification to the CO identifying areas of nonoccurrence for resolution.
8.0. QUALITY CONTROL:
8.1. The Contractor shall develop, document, implement, maintain, and continuously improve a comprehensive QCP which ensures FMS provide continuous, cost effective, and efficient emergency repairs, as well as compliance with federal, state, local regulations, and all the terms and conditions of the contract. The QCP shall be submitted to the CO NLT ten (10) business days following contract award.
8.2. The Contractor’s QCP shall implement procedures to identify and prevent recurrence of deficiencies. At a minimum, the QCP shall address the areas identified in the Service Summary. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement, and how any deficiencies will be corrected.
8.3. The Contractor shall successfully integrate and coordinate all activities needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors.
SERVICE DELIVERY SUMMARY
| Delivery Objective |
| PWS Paragraph |
| Delivery Threshold |
| Furnishing Management. Contractor provides furnishings in a timely manner. Furnishing provided by the contractor are in good repair, clean, and serviceable. |
| 3.11 |
| No more than three (3) customer complaints per month. |
| Control Furnishings Inventory. Inventory records are accurate, timely, and current. Furnishing are properly stored. Customer Satisfaction with pickup and delivery of furnishings and appliances. |
| 14.0, 9.3, 10.5 |
| No more than three (3) customer complaints per month. |
SERVICE SUMMARY SCHEDULE
| Statements |
| PWS paragraph |
| Standard |
| Housekeeping |
| 10.8 |
| 95 percent |
| Safety. |
| 10.8 |
| No more than one (1) percent deviation per month. |
| Warehouse Management. |
| 13.5 |
| No more than one (1) percent deviation per month. |
| Inventories. |
| 14.0 |
No more than one (1) percent deviation per month
| Deliveries. |
| 3.11 |
| No more than five (5) defects per month. |
| Material Handling. |
| 3.4.1., 3.4.2., 3.4.3. |
| No more than one (1) percent deviation per month |
| Scheduling |
| 3.10 |
| No more than one (1) defect per month |
| Pick Ups and Removal |
| 3.10 |
| No more than five (5) defects per month |
| Service Calls |
| 3.2 |
| No more than five (5) defects per month |
| Furniture & Appliance Repair & Cleaning |
| 2.0, 3.14 |
| No more than two (2) defects per month |
9.0. CONTRACT ADMINISTRATION AND MANAGEMENT
9.1. Contract Management. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations and the Contractor’s corporate offices.
9.2. Contract Administration. The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion.
9.3. The Contractor shall assign work effort and maintaining proper and accurate timekeeping records of personnel assigned to work on the requirement.
9.4. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontract performance on this requirement.
10.0 GENERAL INFORMATION
10.1. Normal operating hours are 0700 to 1600 Monday through Friday, except for Federal holidays or when the installation is officially closed by the 366th FW Commander. Under certain situations the Contract may be required to work other than normal hours to include emergency or special events.
10.2. Recognized Federal Holidays. A minimum of eleven (11) paid holidays per year:
| New Year’s Day |
| Martin Luther King Jr’s Birthday |
| Washington’s Birthday |
| Memorial Day |
| Juneteenth Day |
| Independence Day |
| Labor Day |
| Columbus Day |
| Veteran’s Day |
| Thanksgiving Day |
Christmas Day
A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved.
10.3. Work scheduled but not accomplished because of base closure due to exercises or real world events shall be accomplished as soon as possible after base reopening.
10.4. Contractor shall appoint in writing to the CO within 10 business days following contract award a contract manager and alternate(s). Any changes to this letter of appointment shall be provided to the CO within three (3) business days. These individual(s) shall be responsible for contract performance IAW the PWS. The contract manager or alternate shall have full authority to act for the contractor on all contract matters. The name of this person, and an alternate or alternates, will act for the contractor when the primary is absent.
10.5. All Contractor personnel must present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing contractor-furnished clothing bearing the company name and/or logo.
10.6. The Contractor shall identify himself as a Contractor in meetings, telephone conversations, and e-mails and in any correspondence with the Government.
10.7. All employees shall fluently read, write, speak, and understand the English language.
10.8. The Government is authorized to restrict employment under the contract of any Contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.
10.4. Personnel Administration. The Contractor shall make available employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the contract terms and conditions.
10.5. The Contractor shall seek to ensure customer satisfaction and ethical behavior of all employees.
11.0. SECURITY REQUIREMENTS.
11.1. The Contractor shall provide a completed 366 SFS Form 30 for each employee requiring installation access to the CO within five (5) business days following contract award. After approval, the CO shall notify the Contractor shall notify their employees they can now obtain their installation access ID at the MHAFB Main Gate Visitor’s Center.
11.2. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires i.e. terminated for cause, retirement, etc.
11.3. The Contractor and its employees shall comply with base traffic regulations.
11.4. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor owned vehicle or privately owned vehicle while on MHAFB.
11.5. The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Action (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding For Official Use Only (FOUO) material.
11.6. Contractor personnel shall report to an appropriate authority any information or circumstances which they are aware of and may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.
11.7. The Contractor shall be responsible for safeguarding all Government property. At the end of each work period, all Gvernment facilities, equipment, and materials shall be secured.
11.8. Key Control. The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by any unauthorized individual(s).
11.8.1. The Contractor shall immediately report to the COR any occurrence(s) of lost or duplicated keys.
11.8.2. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from payment due to the Contractor.
11.8.3. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from payment due to the Contractor.
11.8.4. The Contractor shall prohibit the use of keys, issued by the Government, by any person(s) other than the Contractor’s employees and the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of this requirement.
12.0. ANTITERRORISM REQUIREMENTS.
12.1. IAW DFARS 252.204-7004 and Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation, Contractor personnel who require routine physical access to MHAFB shall complete Level I Antiterrorism (AT) Awareness Training within 30 days of contract award and annually thereafter. MHAFB routine physical access is defined as requiring physical access to MHAFB for more than consecutive 5 (five) days. .
12.2. Contractor personnel embedded in a unit, shall complete initial Level I AT Training within 30 days following contract award, annually thereafter IAW the applicable unit AT program. All Certificates of Completion shall be maintained by the Contractor and the Unit AT Representative (UATR).
12.3. Level I AT training shall be complete through a DoD-sponsored computer or web-based distance learning instruction, or under the instruction of a Level I AT Instructor.
12.4. Contractor personnel can complete DoD Level I AT Training at https://jko.jten.mil/. If the Contractor has personnel who can’t access the DoD Level I AT Training site, they shall notify the Contracting Officer Representative (COR) and the 366 FW Antiterrorism Office at (208) 828-6583 to arrange for access to the training site or to coordinate other Level I AT Training.
12.5. Certificates of Completion of initial and annual training shall be maintained by the Contractor and be readily available so they can be reviewed by the Government when requested.
12.6. Contractor personnel assigned to (embedded in) a unit, will complete initial Level I AT Training within 30 days of requiring access to MHAFB, and annually thereafter IAW the unit AT program. The Unit AT Representative (UATR) will track this training.
12.7. All personnel, to include contractors, on MHAFB shall comply with directed Force Protection Condition (FPCON) and AT measures, unless specifically exempted by the 366 FW Commander. Contractor personnel shall submit requests for exceptions to FP/AT Measures through CO.
12.8. During periods of increased threat or raised FPCONs, Contractor access to MHAFB or specific parts may be limited or denied. The CO or designated Government Representative will, when possible, notify Contractor personnel before the limitations or restrictions are implemented. The local Contract Manager shall coordinate with the CO or designated Government Representative regarding any possible affects that limited or restricted access shall have on completion of contract terms and conditions.
12.9. During periods of increased threat or raised FPCONs, personnel, to include contractors, may be required to be escorted while on MHAFB. While being escorted, personnel shall remain with their escort at all times. If personnel become separated from their escort they shall remain where they are and notify the 366 SFS at 828-2256, 2257, or 2258.
13.0 INCIDENTAL GOVERNMENT FURNISHED SERVICES: The Government shall provide without costs, the facilities, equipment, materials, and/or services listed below.
13.1. Government telephone facilities shall be made available for local calls to the Contractor FOUO only.
13.2. The Government will provide general on-base security and fire protection services. Security Police telephone extension is 8-2256 (on-base) and 208-828-2256 (from all other phones) for both emergency and routine calls. Fire protection emergency phone is 8-0911(from on-base phone) and 208- 828-0911 (from all other phones).
13.3. All reasonable quantities of electricity will be made available to the Contractor without charge.
13.4. Use of existing toilet facilities in the immediate work area will be permitted. The Contractor shall ensure facility cleanliness is maintained at all times to the extent of cleaning up after Contractor personnel only.
13.5. Warehouse shall be maintained IAW Armed Forces Joint Manual (AFJM) 23-210, Joint Service Manual (JSM) For Storage and Materials Handling and The Air Force Housing Support Facilities Guide, Chapter 4, Furnishings Management Warehouse.
13.6. The Government shall furnish or make available building 1320, FMS Warehouse and one (1) office space in building 2429. The Contractor shall return the facilities to the Government in the same condition, minus normal wear and tear, as received. The facilities shall be used in the performance of this contract only. The Contractor is not allowed to modify the facility without prior approval of the 366th Civil Engineering Squadron Operations Chief and CO.
14.0. PROPERTY ACCOUNTABILITY
14.1. The Government will provide the Contract with appliances and furnishing in Appendices C, D and E. The Contractor shall maintain equipment IAW industry standards. An inventory of equipment shall be no later than five (5) business days following contract performance.
14.2. All items will be tracked using stock numbers and Government eMH program.
14.3. Property Accountability: The Contractor shall be liable for any loss or damage caused to Government property by the Contractor personnel. Compensation to the Government shall be effected either by withholding amounts owed to the Contractor or by direct payment from the Contractor, the method to be determined by the CO.
14.4. All property in need of repair and/or maintenance shall be repaired by the Contractor within 30 calendar days of discovery. All repair and/or maintenance not performed by the Contractor shall be done at the Governments option and at the Contractors expense.
14.5. In the case of damaged property, the amount of compensation due to the Government by the Contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value (75 percent of the cost to replace such item).
14.6. In the case of items lost or damaged beyond economical repair the amount of the Contractors liability shall be the full replacement value of the item. Any failure of the Contractor to agree with such determination shall be treated as a dispute pursuant to the terms and conditions of this contract.
14.7. Theft, Damage, and Loss: The Contractor is responsible for any theft, damage or loss of Government property at any time when the item(s) are considered under the care and/or possession of the Contractor. The Contractor shall replace the item(s) with the same or similar item(s) of equal or greater value and of equal or greater operating capabilities.
14.8. Disposition of Property. When Government property is determined to be beyond economical repair it shall be certified by the COR as condition condemned and reported to the FMS Property Administrator for disposition. Upon completion of the contract all Government property shall be returned to the FMS Property Administrator.
15.0. CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE (DoD) SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER.
15.1. IAW DoD Instruction (DoDI) 3020.37, Continuation of Essential Contractor Services During Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized Government representative, it is determined Furnishing Management Services under this PWS are essential and must be performed during a crisis.
15.2. The Contractor shall continue providing service to the requesting organization 24 hours a day until the crisis is over.
15.3. The Contractor shall submit a contingency plan for operating under said conditions. This plan is due to the CO within 30 calendar days following contract award and shall include how the Contractor shall ensure continuation of services, contain the employee’s name, address, home phone number, cell phone number, social security number, security clearance, and duty title. Contractor employees with approved background checks will be allowed unescorted access to the installation for performance of work in a FPCONs except “DELTA”.
15.4. The CO, PM, or COR shall notify the Contractor of a “DELTA” condition as soon as possible after security conditions have been implemented. The Contractor shall notify the COR to schedule routine maintenance 24 hours in advance during conditions relating to crisis or declared emergencies to ensure access to building elevators with minimal impedance.
16.0 RECORDS MANAGEMENT.
16.1. All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), as described in this PWS, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.
16.2. The Contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, paragraph 10, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address: https://www.my/af.mil/afrims/afrims/afrims/rims.cfm.4
16.3. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act.
17.0. INSURANCE:
17.1. Workman's Compensation and Employers Liability Insurance as required by law except this contract is to be performed in a state which does not require or permit private insurance, then compliance with the statutory or administrative requirements in any such state will be satisfactory. The required Workmen's compensation insurance shall extend to cover employer's liability for accidental bodily injury or death and for occupational diseases with a minimum liability limit of $100,000.00.
17.2. General liability insurance to cover bodily injury liability insurance, in the minimum limits of $500,000.00 per occurrence shall be required on the comprehensive form of policy.
17.3. Automobile insurance shall be required on the comprehensive form of policy and shall provide bodily injury liability and property damage liability covering the operation of all automobile used in connection with the performance of the contract. At least the minimum limits of $200,000.00 per person and $500,000.00 per occurrence for bodily injury and $20,000 per occurrence for property damage shall be required."
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