Draft_-_Appendix_M_UASOCS_9_Apr_2014.pdf

UAS Operations Center Support Solicitation No. FA4890-14-R-0018

Contract No. TBD

DRAFT - APPENDIX M – METRICS

1.1. FORMULA

1.2. Equipment/System Operational Availability Rate (AO) Formula. AO shall be calculated (in tenths) as follows for each month:

(AT ‐ DT)

Ao = AT x 100

1.2.1. Available Time (AT). AT is defined as 24 hours a day, 7 days a week, unless otherwise specified by the government.

1.2.2. Down/Red Time (DT). DT is defined as time the system is non-mission capable to include all delays.

1.2. Restoral Actions. In the instances where restoral actions require an outside agency, notification time to the outside agency will be considered as the restoral time for calculation of these percentages.

1.3. Fully Mission Capable (FMC). FMC is defined as the hours the equipment/system is fully operational to support assigned missions.

2.0. SUPPORT STANDARD

System

AO Standard (in percent)

Long Haul Communications 99.98 Mission-Specific Support (Appendix O) 99.98 Video Dissemination Hub (VDH) 99.98 Video Teleconferencing (VTC) 99.98 Positive Control of UAS 99.98

UAS Operations Center Support PWS, Appendix M Draft 9 Apr 14 Page 1 of 1