RHS_Det_1_PWS_-RFP_Version _8_SEP_16.pdf

FA4819-16-R-1001

Attachment 1

PERFORMANCE WORK STATEMENT

FOR

VEHICLE MAINTENANCE

DET 1 823 RED HORSE SQUADRON

TYNDALL AFB FL

8 September 2016

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RHS PERFORMANCE WORK STATEMENT (PWS)

Table of Contents

Section Number and Title Page Number

1.0 Description of Services

2.0 Services

3.0 Government Furnished Property and Services

4.0 General Information

5.0 Appendices

Appendix A, Workload Estimate

Appendix B, Definitions/Acronyms

Appendix C, Contractor-Furnished Items and Services

Appendix D, Publications/Forms

Appendix E, Map and Work Area Layout

Appendix F, Required Reports/Additional Duties

Appendix G, Tyndall AFB OPlans

Appendix H, Transition Plan

Appendix I, Technical Exhibit Listing

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1.0. DESCRIPTION OF SEVICES

The contractor shall provide all personnel, supervision, and services necessary to ensure vehicle maintenance, vehicle fleet management, and vehicle operation functions are performed for the DET 1, 823 RED HORSE Squadron (RHS) vehicle fleet. The contractor shall perform management and administrative functions for maintaining the special/general purpose vehicle fleet, weapon systems fleet, organizational equipment, shop equipment, and vehicle maintenance buildings. The contractor shall provide services dedicated to providing a safe and serviceable vehicle fleet that is critical to the success of the Silver Flag Exercise training site.

The contractor staff shall be fully trained, professional, and customer-service oriented. The contractor shall ensure quality work performance in accordance with all applicable Federal, State, and local laws, regulations, standards, and guidelines. The contractor shall report ALL contractor labor hours/days required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September.

While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

The contractor shall perform to the standards in this contract. The estimated quantities of work are listed in Appendix A, Workload Estimate data.

1.1. VEHICLE MAINTENANCE

The contractor shall provide: base level, mobile, scheduled, or unscheduled maintenance;

preventative maintenance inspections/tests; Time Compliance Technical Orders (TCTO) inspections; one-time inspections; service bulletins; and safety recalls. The contractor shall repair/replace unserviceable parts, assemblies, subassemblies, and components. The contractor shall refinish, fabricate parts, make modifications, repair accessories and auxiliary equipment, body and structural repair, wood bed/racks, glass replacement, and painting and upholstery repair including carpeting, seat belts, and floor mats. The contractor shall manage and maintain a safe, serviceable, and reliable fleet of vehicles and equipment capable of fulfilling all performance requirements. The contractor shall maintain all vehicles maintenance functions in accordance with (IAW) applicable Technical Orders (TOs); AF Instructions (AFIs); regulations;

publications; Air Force Occupational Safety, Fire Protection, and Health (AFOSH) Programs;

and forms listed in Appendix D. The contractor shall maintain a Mission Capable (MC) rate above 90%. The contractor shall provide vehicle maintenance for all vehicles and equipment listed in Technical Exhibits (TEs) 2, 3 (Vehicle Authorization Listing (VAL)) and 4.

1.1.2. The Government reserves the right to add or delete a 20 vehicles, equipment and weapon system variance to the contract for both new and used vehicles, equipment and weapon system.

Variations within the 20 vehicles, equipment and weapon system variance will not increase or decrease the contractor’s monthly invoice price. If there is a need to add or delete vehicles and equipment above the stated the 20 vehicle, equipment and weapon systems variance, a price will be negotiated and a modification will be executed to change the contract.

http://www.ecmra.mil/

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1.1.3. The contractor will be reimbursed for normal fair wear and tear parts (i.e., starters, alternators, and tires) which exceed the $250.00 per parts limit. The contractor shall be accountable and will pay for all parts under the $250.00 limit. If parts are over the $250.00 limit, the contractor shall submit to the contracting officer’s representative (COR) by e-mail, electronically scanned sales invoices and a monthly parts reimbursement invoice broken down per vehicle part exceeding the established limit. The contractor shall get competitive prices/three quotes for any replacement parts exceeding $3,500.00 and provide the COR with documentation.

The contractor can only include actual parts cost and shipment on the invoice; no G&A, profit, or overhead, handling, or burden shall be added to the actual parts cost and shipment. Contractor will keep bench stock fully supplied.

1.1.4. The contractor shall also be reimbursed for parts other than normal fair wear and tear (i.e., accidents, misuse/abuse by other than contactor personal). The FC/FD or COR must verify parts for other than normal fair wear and tear before the parts are ordered and the contractor shall submit a monthly reimbursable invoice to the COR. The contractor shall get competitive prices/three quotes for any replacement parts exceeding $3,500 and provide the COR with documentation. The contractor can only include actual parts cost and shipment on the invoice;

no G&A, profit, or overhead, handling, or burden shall be added to the actual parts cost and shipment. Contractor is responsible for restocking all consumable parts (filters) in TE 1.

1.1.5. The contractor shall accomplish any base-level maintenance, scheduled/unscheduled, concurrent and special inspections, tests and calibration IAW intervals established in TO 36-1- 191, Technical and Managerial Reference for Motor Vehicle Maintenance. The contractor shall perform scheduled preventive maintenance, concurrent and special inspections, tests, and calibration on or before the date (ref AFI 24-302, para 1.11), miles, hours, kilometers as specified on the scheduled inspection report, scheduled/annual maintenance checklist, computer generated reports; PCN201, ZS reports from the On-Line Vehicle Interactive Management System (OLVIMS) or in the Integrated Maintenance Data System (IMDS).

1.1.6. The contractor shall be required to work overtime when vehicles fall below the established mission essential levels (MELs) listed in TE 9 at no additional cost to the Government. A MEL listing will be provided to the contractor. The MEL may not be all inclusive and will have fluctuations in the requirements determined by Silver Flag Exercise training site requirements.

Whenever the unscheduled, scheduled, TCTO, or delayed maintenance backlog exceeds established MEL due to the fault of the contractor, and the contractor cannot fulfill these requirements, the Government reserves the right to have these accomplished by other means in order to meet the mission requirements. The contractor shall be billed for the cost incurred by the Government.

1.1.7. The contractor shall provide unscheduled mobile maintenance during normal duty hours to start or repair vehicles and equipment that are disabled away from the shop area. The contractor must respond within 30 minutes to disabled vehicles and equipment on Tyndall AFB. Vehicles that are disabled within the Permissible Operating Distance (POD),defined as 100 mile radius by the host, must be retrieved by coordination with host Vehicle Operations wrecker services IAW the host/tenant support agreement. This coordination must be provided to Base Vehicle

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Operations within 15 minutes of notification of the requirement. The contractor shall utilize a service call log. This log shall be provided to the FC/FD or COR upon request.

1.1.8. The contractor shall “paint complete” (paint vehicles completely) vehicles as identified by the program manager, COR, and/or site commander. The total number of “paint completes” will not exceed 10% of the registered vehicle fleet per year. The contractor shall have vehicles transported or driven to their approved paint contractor. The contractor shall have vehicles painted, marked, and maintained IAW TO 36-1-191, chapter 2. The contractor shall maintain a complete paint log of vehicles being painted and paint completes. Contractor must identify all vehicles and equipment other than the ones identified by the paint complete program requiring corrosion control/paint complete to the FC/FD or COR. The DET 1, 823 RHS commander will have the final approval authority as to which vehicles will be painted.

1.1.9. The contractor shall process vehicles for storage/shipment IAW TO 36-1-191, chapter 8, or as directed by MAJCOM. The estimated workload is listed at Appendix A. The vehicle maintenance COR shall verify all Limited Technical Inspections (LTIs). The contractor shall reimburse the receiving base for additional repairs (parts and direct labor) to bring a shipped vehicle up to the standards IAW TO 36-1-191 when such repairs are validated by the FC/FD or

COR.

1.1.10. The contractor shall be required to furnish non-mission capable-supply (NMCS) parts within 4 working days for critical vehicles; 1 week for non-critical vehicles. Any deviation from this requirement must be negotiated and approved with the FC/FD or COR. All deferred parts are to be delivered within 30 days, unless a different delivery date is negotiated and approved by the FC/FD or COR. The COR will purchase parts through the supply system that the contractor cannot purchase on the commercial market. However, those parts less than $250 will be deducted from the contractor’s monthly invoice upon receipt of the parts. Those parts exceeding $250 will be reimbursed to the contractor. The FC/FD or COR will authorize the overnight shipment delivery charge for parts if the vehicles are below mission essential levels. The FC/FD or COR will reimburse the contractor for routine freight charges for other than normal fair-wear and tear parts only. The FC/FD and COR will be the only ones authorized to permit the overnight delivery charge authorization.

1.1.11. The contractor shall be required to install, log, remove and program the Fuel Master AIM 2 system products as directed 441st Vehicle Support Chain Operations Squadron (441 VSCOS) and DET 1, 823 RHS.

1.1.12. The contractor shall log applicable products purchased on the AF Vehicle Management Neighborhood SharePoint Green Procurement Log. The contractor shall also identify opportunities to procure green products and services in the normal course of business. The list of green procurement opportunities should be developed and maintained at a level within the activity where initial purchasing requirements are defined. Review and update GPP every three years or sooner if regulations or requirements change, new products are designated or operational changes affect procurement. (Ref: AFI 24-302, para 1.26.4)

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1.2. CUSTOMER SERVICE.

1.2.1. The contractor shall man customer service during normal duty hours, from 0700-1600 hrs.

Customer service shall be the focal point for meeting the vehicle customer and receiving all work and shall be dedicated to customer service and satisfaction. The vehicle customer or operator shall be debriefed on all found/reported deficiencies, including unreported safety items, translated into definitive repair, replace, service, or adjust terms common to the automotive vehicle maintenance repair trade. The vehicle work order shall be opened within 2 hours after the debriefing while using the correct date and time annotated by the vehicle customer/operator on the applicable AF Form 1800 series, Operator’s Inspection Guide and Trouble Report. The customer service technician shall accomplish an initial/incoming inspection entry on the work order job description items and document the man-hours required to perform the inspection. The contractor shall inspect all vehicles turned in for repairs, to see if additional repairs are required. All work performed in the customer service functions shall be documented on an AF Form 1827, Minor Maintenance Work Order, or AF Form 1823, Vehicle and Equipment Work Order (computer generated). (Ref: AFI 24-302 para 3.23)

1.2.2. The contractor shall inspect all completed work orders to ensure vehicle/equipment are fully operational and serviceable IAW TO 36-1-191 and AFI 24-302. The COR will randomly inspect up to 10 work orders a month looking for discrepancies.

1.3. VEHICLE MANAGEMENT AND ANALYSIS

1.3.1. The contractor shall collect, accumulate, store, and input maintenance, and operation data into OLVIMS. The contractor shall maintain a file for each month of the calendar year for refundable reimbursement reports and parts charge sales invoices. The contractor shall, upon request, make available to the FC/FD or COR any previous reports. The contractor shall verify the accuracy of data input into OLVIMS and make corrections of erroneous data prior to any product output. (Ref: AFI 24-302 para 4.25)

NOTE: The Air Force and RHS Vehicle Maintenance are awaiting the roll out of the Defense Property and Accountability System (DPAS) the brand new maintenance tracking system replacing OLVIMS. DPAS is anticipated to be coming online in January of 2016. The Contractor shall therefore anticipate all references in the contract to OLVIMS will be substituted with DPAS and reports will be replaced with DPAS inquires.

1.3.2. The contractor shall process all work order labor hour transactions and parts charges into OLVIMS. The contractor shall provide data input services to support OLVIMS IAW AFI 24- 302 (para 4.1).

1.3.3. The contractor shall perform an odometer reconciliation monthly for non-AIM2 equipped assets using the end of month mileage annotated on the AF 1800 turned in by each sections

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Vehicle Control Non-Commissioned Officer (VCNCO), and upon return, input that information into OLVIMS.

1.3.4. The contractor shall maintain sales slips to record issuance of parts and supplies from inventory to individual work orders. Parts charged to individual vehicles shall be priced at the contractor’s actual cost. All parts purchase invoices shall be maintained for the duration of the contract. The invoice and sales slip files shall be made available to the contracting officer (CO), FC/FD or COR upon request.

1.3.5. The contractor shall provide records, reports, analysis, and products specified in AFI 24- 302, applicable references in Appendix F, and as required by the FC/FD, COR, or 441 VSCOS.

1.3.6. The contractor shall provide the COR a mission capable (MC) report by close of business (COB) every Monday. The MC report shall be formatted IAW the MC Report (The reporting frequency shall be weekly using the current MC rate and the average monthly MC will be used on the last day of the month.

1.3.7. The contractor shall perform, prepare, and submit written analysis of performance, production, and deficiencies to the FC/FD or COR upon request. This analysis must identify the problem area and provide the recommended solutions to correct existing deficiencies.

Contractor shall provide additional written analysis as requested by the FC/FD, COR, or 441

VSCOS.

1.3.8. The contractor shall maintain historical information for all repair actions on each vehicle using OLVIMS. In addition, the contractor shall use AF Form 1829, Refueling Equipment Inspection Data Record, and AF Form 1830, Refuel Equipment Hose Installation and Hydrostatic Test Data Record, for refueling vehicles.

1.3.9. The contractor shall provide upon request, information pertaining to the maintenance status of any vehicle undergoing repair, (ETIC (Estimated Time In-Commission), status of backordered parts, etc.) to the FC/FD or COR, or applicable VCNCO.

1.3.10. The contractor shall prepare and submit depot repair requirements IAW TO 36-1-191 through the FC/FD or COR to meet suspense dates established by 441 VSCOS.

1.3.11. The contractor shall schedule and accomplish any delayed maintenance on the first work order initiated for scheduled or unscheduled maintenance, on the applicable vehicle, after parts are received. If the delayed work is caused by backordered parts, a 30-day follow up shall be accomplished and documented by the contractor. Additional follow up shall be done every 5 working days thereafter and documentation provided to the FC/FD or COR. The following delayed maintenance codes are prohibited from the contractor use for delayed actions IAW TO 36-1-191:

Code A: Personnel not available Code H: Skills not available Code J: Tools, equipment, or facilities not available

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The following maintenance codes may be used with the approval of the FC/FD or COR on a case-by-case basis:

Code G: Estimated one-time repair cost exceeds the one-time repair allowance Code K: Military priority

1.3.12. The contractor shall comply with all requirements of the Deficiency Reporting (DR) Program IAW TO 36-1-191, para 7.8, Material Deficiency Reporting and Investigation System.

The contractor shall submit DR actions using Joint Deficiency Reporting System (JDRS) IAW

TO 00-35D-54.

1.3.13. The contractor shall maintain a TCTO log and accomplish all TCTO modifications, service bulletins, command-directed alterations, local modifications, “Add-On”, and removal of such items if required. Material not furnished as part of the TCTO kit shall be the responsibility of the contractor. Any local modifications or “Add-Ons” to vehicles and equipment shall be processed IAW AFI 24-302, Chapter 3. The FC/FD and COR will be the only ones authorized to permit vehicle “Add-ons”.

1.3.14. The contractor shall be responsible for repair parts up to the One Time Repair Limits (OTRLs) established IAW OLVIMS not exceeding the $250 limit. When a repair estimate exceeds the OTRL, the contractor shall submit the estimate to the COR for review. The repair costs that exceed the OTRL, excluding previously delayed or wavered repairs shall be clarified between the FC/FD or COR and the contractor prior to performing the work. The FC/FD and COR may direct a disassembly and quote to establish accurate repair costs. The Government will reimburse the contractor for all negotiated repair costs that exceeds the OTRLs.

1.3.15. The contractor shall provide priority vehicle maintenance when a specific vehicle falls below the specified MEL. All parts sources shall be utilized/exhausted to include cannibalization/reclamation when approved by the FC/FD or COR until the number of vehicles is at or above the MEL levels. The FC/FD or COR may assign maintenance “RED” priority when required to support a specific mission requirement. (AFI 24-302, Chapter 3)

1.3.16. The contractor shall be responsible for processing and reporting vehicle accidents and abuse on all Government furnished vehicles IAW AFI 24-302, Chapter 1, and TO 36-1-191. The contractor shall maintain a 100% record by number, accident, abuse, and misuse file.

1.3.17. The contractor shall use warranty services to the maximum and execute defect reporting as prescribed in TO 36-1-191.

1.3.18. The contractor shall input all vehicle data into OLVIMS within 10 workdays of newly assigned/received vehicles IAW AFI 24-302, Chapter 4, and TO 36-1-191.

NOTE: The Air Force and RHS Vehicle Maintenance are awaiting the roll out of the Defense Property and Accountability System (DPAS) the brand new maintenance tracking system

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replacing OLVIMS. DPAS is anticipated to be coming online in January of 2016. The Contractor shall therefore anticipate all references in the contract to OLVIMS will be substituted with DPAS and reports will be replaced with DPAS inquires.

1.4. VEHICLE FLEET MANAGEMENT

1.4.1. FLEET MANAGEMENT. The contractor shall provide information and coordinate with the COR to manage the DET 1, 823 RED HORSE vehicle fleet. The contractor shall provide written management analyses and is responsible for formulating the unit’s annual Vehicle Priority Buy Program. The contractor shall ensure that vehicle usage complies with guidance and criteria contained TO 36-1-191, AFI 24-302 and other requirements that are described in this

PWS.

1.4.2. The contractor shall provide all vehicle data to the COR and 441 VSCOS as needed to update data calls or changes in the vehicle fleet.

1.4.3. The contractor shall be responsible for providing the COR accurate information required for reviewing, updating and submitting request through the Consolidated Request Information System Tool (CRIS Tool) as needed to update changes in the vehicle fleet. This includes but is not limited to incoming vehicles, vehicle shipments, disposition request, limited technical inspections and AF Form 601, Equipment Action Request.

1.5. VEHICLE OPERATIONS

1.5.1. VEHICLE OPERATIONS. The contractor shall provide guidance and assistance to ensure AF vehicles are used efficiently and economically, while providing a quality customer service organization to meet customer requirements. The contractor shall serve as the squadron VCO. The VCO shall ensure there is an updated VAL and manage unit personnel license requirements through the host fleet management flight. The contractor shall provide all required briefings, attend meetings, and provide technical guidance on fleet management matters or when requested by the FC/FD or COR. The contractor shall implement a viable vehicle control program, manage unit personnel licenses to qualified operators, and keep accurate accountability of unit’s vehicle fleet.

1.5.2. The contractor shall attend host wing annual VCOs meeting, and upon the request of the FC/FD or COR, brief unit sections VCNCO’s.

1.5.3. The contractor shall accomplish daily/weekly inspections and cleaning of contractor assigned vehicles listed at TE 2. Inspection shall be accomplished utilizing the appropriate AF Form 1800 series form. Cleaning shall include, vacuuming interior, removal of trash, litter, debris, and foreign material from interior of the vehicle. The contractor shall indicate compliance with inspection by completing the appropriate AF 1800 series form and signing the forms prior to operating the vehicle. The contractor shall wax the vehicles assigned to them at least two times per fiscal year or as needed.

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1.6. WEAPON SYSTEM MAINTENANCE AND MANAGEMENT (Mine-Resistant Ambush Protected (MRAP) and variants)

1.6.1. The contractor shall collect, accumulate, store, and input maintenance, and operation data into IMDS. The contractor shall maintain a file for each month of the calendar year for refundable reimbursement reports and parts charge sales invoices. The contractor shall, upon request, make available to the FC/FD or COR any previous reports. The contractor shall verify the accuracy of data input into IMDS and make corrections of erroneous data prior to any product output. (Ref: AFI 24-302, Chapter 12)

1.6.2. The contractor shall perform an odometer reconciliation monthly using the end of month mileage annotated on the AF 1800 turned in by each sections Vehicle Control Non- Commissioned Officer (VCNCO), and upon return, input that information into IMDS.

1.6.3. The contractor shall maintain DD Form 1348s to record issuance of parts and supplies from inventory to individual work orders. Parts charged to individual weapon systems shall be priced at the contractor’s actual cost. All DD Form 1348s shall be maintained for the duration of the contract. The DD Form 1348 files shall be made available to the contracting officer (CO), FC/FD or COR upon request.

1.6.4. The contractor shall provide records, reports, analysis, and products specified in AFI 21- 103 as required by the FC/FD, COR, or MAJCOM.

1.6.5. The contractor shall provide the COR a mission capable (MC) report by close of business (COB) every Monday. The reporting frequency shall be weekly using the current MC rate and the average monthly MC will be used on the last day of the month.

1.6.6. The contractor shall maintain historical information for all repair actions on each weapon system using IMDS and jacket files. (Ref AFI 24-302, Chapter 12)

1.6.7. The contractor shall provide upon request, information pertaining to the maintenance status of any weapon system undergoing repair (ETIC (Estimated Time In-Commission), status of backordered parts, etc.) to the FC/FD or COR, or applicable VCNCO.

1.6.8. The contractor shall schedule and accomplish any delayed maintenance on the first work order initiated for scheduled or unscheduled maintenance, on the applicable weapon system, after parts are received. If the delayed work is caused by backordered parts, a 30-day follow up shall be accomplished and documented by the contractor. Additional follow up shall be done every 5 working days thereafter and documentation provided to the FC/FD or COR

1.6.9. The contractor shall maintain a TCTO log and accomplish all TCTO modifications, service bulletins, command-directed alterations, and removal of such items if required. Material not furnished as part of the TCTO kit shall be the responsibility of the contractor. Local modifications are not approved unless coordinated through a formal configuration review and control process and implemented in accordance with AF publications that have been routed through the COR. (Ref: AFI 24-302, Chapter 12)

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1.6.10. The contractor shall provide priority weapon system maintenance when a specific weapon system falls below the specified MEL. Cannibalization can only be approved by the FC/FD or COR until the number of vehicles is at or above the MEL levels. The FC/FD or COR may assign maintenance “RED” priority when required to support a specific mission requirement. (Ref: AFI 24-302, Chapter 3)

1.6.11. The contractor shall use warranty services to the maximum and execute defect reporting as prescribed in TO 36-1-191.

1.6.12. The contractor shall coordinate with approved Field Service Representative (FSR)/contractor for repairs not supported by organic maintenance capabilities.

1.6.13. The contractor shall ensure accurate configuration management ensuring selected serially controlled and TCI items are properly loaded in the IMDS database. (Ref: AFI 24-302, Chapter 12)

1.6.14. The contractor shall provide an Equipment Custodian to track, secure, send, receive, issue and take responsibility for all mission support equipment belonging to the weapon system fleet.

This includes but is not limited to: inspecting, ordering, replacing, tracking and updating IMDS and Custodian Authorization/Custody Receipt Listings (CA/CRL) for all weapon system mission support equipment IAW AFI 24-302, Chapter 12.

1.6.15. The contractor shall maintain an electronic mission support equipment listing grouped by weapon system tail number.

1.6.16. The Contractor shall procure all parts for the weapon systems using the Base Supply System unless other authorization is given by the FC/FD or COR.

2.0. SERVICES SUMMARY (SS). The SS table is at the end of this section.

2.1. The SS outlines the specific service required and promotes continuous improvements in contractor performance. The Government expects the contractor to perform at the acceptable level throughout the life of this contract. The contractor’s performance shall be a significant consideration when exercising contract option years and evaluating recommendations for award of future Government contracts.

2.1.1. Performance Objectives (POs) consists of required services. Specific POs are listed on the SS table. The contractor shall be rated acceptable or unacceptable based on the number of defects noted each month for each SS item.

2.1.3. Acceptable performance is achieved when the contractor does not exceed the number of defects stated in the SS table.

2.1.4. Unacceptable performance is exhibited when the contractor exceed the number of discrepancies per month as stated in the SS table.

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2.1.5. Acceptable and unacceptable performance will be documented. For unacceptable performance, the COR will submit the report to the CO and if, after evaluation, the CO determines it is appropriate, he/she will sign and send the report to the contractor. The contractor must complete, in writing, actions taken to fix problem(s) and return it to the CO. The Government will evaluate the contractor’s response and determine if the contractor’s action to correct and prevent the unacceptable performance from recurring is sufficient.

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2.1.6. SERVICE SUMMARY (SS) TABLE

Performance Objective PWS Paragraph

Performance Threshold

SS-1

Maintain a Vehicle Mission Capable (MC) rate above 90%.

Para 1.1. Not to exceed 2 consecutive weeks below 90% MC per month

SS-2

Maintain a Weapon System Mission Capable (MC) rate above 80%.

Para 1.6. Not to exceed 3 consecutive weeks at or below 80% MC per month

SS-3

Provide base level, mobile, scheduled or unscheduled maintenance, preventative maintenance inspections/ tests, and TCTOs, which results in little to no delays in the contingency training mission.

Para 1.1. and 1.1.5.

Not to exceed 3 discrepancies per month

SS-4

Must respond within 30 minutes to disabled vehicles and equipment on Tyndall AFB.

Para 1.1.7. Contractor does not respond within 30 minutes no more than 1 time per month

SS-5

Collect, accumulate, store, and input data accurately into the OLVIMS system.

Para 1.3.1. Zero discrepancies in OLVIMS data input per month

SS-5

Upload Daily, monthly and quarterly OLVIMS files to the VM Neighborhood on time.

Para 4.3 and 4.25.3

Zero discrepancies

SS-6

Collect, accumulate, store, and input data accurately into the IMDS system.

Para 1.3.1. Zero discrepancies in IMDS data input per month

2.1.7. QUALITY CONTROL. Contractor shall provide and maintain a complete quality control program to ensure vehicle maintenance, vehicle operation, and vehicle fleet management services are performed in accordance with the established performance objectives and performance thresholds addressed in the SS. The contractor shall establish and maintain a complete quality control plan (QCP) to ensure the requirements of the contract are provided as specified. The plan shall include: the role and authority of Primary Quality Control Personnel;

methods to be used for identifying and preventing defective services before performance becomes unacceptable; and procedures used to prevent defective services from reoccurring, including what corrective actions will be taken.

2.1.8. PERFORMANCE EVALUATION MEETINGS. The contractor and the CM may be required to meet with the CO, contract administrator, FC/FD, COR, and other Government personnel as deemed necessary. The contractor may request a meeting with the CO when the

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contractor believes such a meeting is necessary. If the CO or contract administrator deems necessary, written minutes of any such meetings shall be recorded in the contract file and signed by the CO and contract administrator. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.1.9. QUALITY ASSURANCE. The Government will evaluate the contractor’s compliance with this contract. COR(s) will record all surveillance observations and will maintain a file of all inspection results. Successive months of unsatisfactory performance for any performance objective (PO) item shall result in appropriate action(s) as determined by the CO. When an observation indicates defective performance, the COR will initiate and provide the contracting officer (CO) a corrective action report (CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO as soon as possible but no later than 10 calendar days of receipt.

2.1.10. CUSTOMER COMPLAINT INSPECTION PROCEDURES. Any squadron member that receives unacceptable services, either incomplete and/or not performed, should immediately contact the COR. The COR will complete the Customer Complaint Form (CCF). If the COR determines the complaint is invalid, the COR will document the CCF and notify the customer. If COR determines the complaint is valid, the COR will provide the CCF to the CM for action.

The CM will be given 2 hours after notification to correct the unacceptable performance unless additional time is granted by the COR. If the CM disagrees with the complaint after investigation and challenges the validity of the compliant, the CM will notify the COR, and a copy of the CCF will be given to the CO. The CO will make the final determination as to the validity of the complaint. The CM shall return the properly completed CCF annotating actions taken, to the COR, who will file the CCF.

2.1.11. PRE-PERFORMANCE CONFERENCE. Offerors/bidders are hereby advised that if they are awarded a contract as a result of this solicitation, they shall be required to appear at the pre-performance conference at a date and time to be determined by the Contracting Officer prior to any work on Tyndall AFB, Florida. Contractor shall provide key points of contact.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. GOVERNMENT FURNISHED FACILITIES. The government will provide office space in BLDG 9456 (10,740 SF).

3.1.1. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, except for fair wear and tear and approved modifications. The contractor shall appoint building managers for assigned facilities and the Government will provide the necessary training. Building managers shall perform duties IAW Facilities Manager's Training Guide. The contractor shall ensure facilities are maintained IAW the base Facility Manager's Handbook.

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3.1.2. Smoking in ACC Facilities. Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force, and its ACC supplement 1, outline the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

3.1.3. CUSTODIAL SERVICES. The contractor shall be responsible for the orderliness and cleanliness of all areas including: shop areas, bathrooms, offices, storage, maintenance of equipment, etc. These spaces shall be clean and neat, free from fire hazards, unsanitary conditions, and safety hazards.

3.2. GOVERNMENT-FURNISHED EQUIPMENT

3.2.1. EQUIPMENT. The Government will provide the contractor vehicles, equipment and tools, hereafter referred to as equipment, as listed in TEs 1, 2, 5, 6, and 7. GFE shall be managed IAW AFI 24-302, para 4.80. The procedures specified are in addition to those required by the Government property clause of this contract. The contractor shall submit requests for additional or replacement of Government- furnished Equipment Authorization Inventory Data (EAID) equipment to the COR if required for the performance of the contract.

3.2.1.1. EQUIPMENT INVENTORY. An inventory of Government-furnished equipment must be done not later than 30 days after the start of the contract and not later than 30 calendar days before the completion of the contract. The contractor and a Government representative shall conduct a joint inventory of all Government-furnished equipment listed in appropriate technical exhibits and the contractor shall receipt for all equipment provided by the Government. The contractor and a Government representative shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded. The Government will replace missing items and repair all items not in working order on the initial inventory. The Government representative shall give disposition instructions for items beyond repair. The contractor and the Government representative shall certify the inventory as to the working order of the equipment.

3.2.1.1.1. ANNUAL EQUIPMENT INVENTORY. An annual inventory shall be completed by the contractor within 30 calendar days of the start of each option period. The inventory document format must be accepted by the Government. The current/updated document will be the basis for COR surveillance and inventory. The contractor shall provide an additional copy of the inventory document to the CO.

3.2.1.2. EQUIPMENT ACCOUNTING. The contractor shall designate custodians and alternates to receipt and account for furnished EAID equipment on the Custodian Authorization/Custody Receipt Listings (CA/CRL) listed in TE 1.

3.2.1.3. EQUIPMENT ACCOUNTABILITY. By completion or extension of the contract, a joint inventory of equipment shall be conducted by the contractor and a Government representative. The contractor shall be liable for loss or damage to GFE beyond fair wear and

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tear IAW the clause 52.245-1 Alt 1, “Government Property.” Compensation shall be effected either by reduced amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the CO. All equipment in need of repairs or maintenance shall be repaired before the joint inventory is made. All repairs or maintenance not performed by the contractor shall be made at the Government's option and at the contractor's expense. In the case of damaged property, the amount of compensation due the Government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economical repair to equipment, the amount of the contractor's liability shall be the depreciated replacement value of the item to be determined by the CO.

3.2.2. TEST MEASUREMENT AND DIAGNOSTIC EQUIPMENT SUPPORT. The Government will provide calibration/maintenance for GFE only IAW existing Precision Measurement Equipment Laboratory (PMEL) support procedures, i.e., thermometers, vacuum and pressure gauges, pressure relief valves, precision scales, differential pressure gauges, hydrometers, torque wrenches, and meters.

3.2.3. INFORMATION TECHNOLOGY EQUIPMENT (ITE). The Government will provide ITE as listed in TE 6. The COR is the designated custodian for the equipment. The contractor shall not use Government-furnished ITE or services for non-contract related purposes.

3.2.4. VEHICLES. The Government will furnish vehicles, vehicular equipment, and Weapon Systems hereafter referred to as vehicles, as set forth in TE 3 and TE 4. All vehicles on the VAL shall be maintained and managed par AFI 24-302. All Weapon Systems vehicles shall be maintained and managed in IMDS. Obtaining vehicle authorization changes shall be accomplished by submission of an AF Form 601, Equipment Action Request, in the CRIS Tool.

Vehicles shall be provided to the contractor “For Official Use Only”. Contractor assigned vehicles listed in TE 2 are coded as 051 assets (AF provided but not AF replaced).

3.3. GOVERNMENT-FURNISHED SERVICES

3.3.1. UTILITIES. The Government will furnish utilities related to services that are required for the operation of the facilities provided. These utilities include gas, electricity, water, sewage, and heating fuels. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.3.2. POSTAL/INSTALLATION DISTRIBUTION. Official Government/contractor mail that is addressed to or from a Government agency and generated as a result of performance under this PWS will be handled via the Official Mail Center (OMC) at Government expense. Number and place of pickup/delivery points will be determined per organizational structure. OMC shall have authority to determine all pickup/delivery points. Non-Government mail to or from the contractor must be handled through a non-DoD post office.

3.3.3. TELEPHONE. The Government will provide base, local, and long distance commercial telephone service. The contractor shall use Government provided telephone services for official Government business only.

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3.3.4. REFUSE COLLECTION. The Government will provide refuse collection and disposal services. The contractor shall follow guidelines established by the base regarding proper use of dumpsters. The contractor shall not dump prohibited items in dumpsters to include, but not limited to: paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, batteries, and liquids. The contractor shall comply with all Tyndall AFB base-recycling programs.

3.4.5. INSECT AND RODENT CONTROL. The Government will furnish insect and rodent control for contractor-utilized Government provided facilities.

3.4.6. EMERGENCY MEDICAL SERVICES. The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.4.7. MATERIAL MOVEMENTS. The Government (325 LRS/LGRDDC) will coordinate transportation requirements necessary to affect material movement. The contractor will coordinate requirements in advance and provide necessary funds.

3.4.8. VEHICLE SUPPORT. The Government will provide wrecker services IAW the 325 LRS/LGRV support agreement.

3.5. GOVERNMENT FURNISHED MATERIALS

3.5.1. MATERIALS. The Government will furnish Government-numbered forms (except decalcomania). The contractor shall submit the proper requests to reorder forms and letterhead stationery.

3.5.2. The Government will provide all fuel necessary to perform all work listed herein for the Government furnished vehicle. The contractor shall comply with applicable energy consumption goals.

3.5.3. Tools listed as a minimum in TE 8 shall be furnished by the contractor. Special tools listed in TE 5 will be provided by the Government. The contractor shall replace lost, stolen, or abused tools as the need arises. The contractor and COR shall inventory all other GFE and GFM prior to close of contract; all Government-furnished (GF) tools/equipment shall be replaced at this time or contractor's payments reduced to reflect lost, stolen, or unserviceable tools replacement values. Normal wear and tear replacement shall be at Government expense except for items listed on TE 8.

3.5.4 REMOVAL OF EQUIPMENT, SUPPLIES, AND MATERIALS FROM

GOVERNMENT FACILITIES. Upon completion of the contract, all contractor equipment, supplies, and materials shall be removed. All Government Furnished Equipment (GFE) shall remain in its designated area, or disposed of as directed by the FC/FD or COR. All parts, materials, and supplies invoiced to the Government will remain the property of the Government and shall remain in its designated area. A final inventory and evaluation of GFE shall be made

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prior to payment of final invoice. Facilities being vacated by the outgoing contractor shall be in the same condition as received; fair wear and tear and approved modifications excepted.

4.0. GENERAL INFORMATION

4.1. CONTRACTOR PERSONNEL

4.1.1. CONTRACT MANAGER. The contractor shall provide a contract manager (CM) who shall be responsible for the performance of the work. The name of this person and an alternate or alternates, who shall act for the contractor when the primary manager is absent, shall be designated in writing to the COR and CO prior to the contract start date. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract. The CM or alternate shall be available during normal duty hours within 1 hour of notification to meet with the COR and CO or CA to discuss a problem area.

The contractor shall exercise management and operational control and retain full responsibility for performance of assigned functions. The Government will not exercise any supervision or control over the contractor employees performing services under this contract. Such employees shall be accountable not to the Government but solely to the contractor, who, in turn, is responsible to the Government.

4.1.2. CONTRACTOR EMPLOYEES. Contractor personnel shall conduct daily operations involving customers in a professional/courteous manner and present a clean, neat appearance and be easily recognized as contractor personnel. Recognition will be accomplished by distinctive clothing bearing the company name and/or logo, employee name, and will not possess rips or holes. Personnel shall be in uniform NLT 60 days following contract start date and NLT 30 days for newly hired employees.

4.1.3 MINIMUM MANNING LEVELS. The contractor shall maintain at a minimum of four

(4) fully qualified technicians on staff.

4.1.4. SPECIAL QUALIFICATIONS. Contractor technicians shall be currently Automotive Service Excellence (ASE) certified in medium/heavy duty truck specialty or possess 5 years’ experience in medium/heavy duty vehicle maintenance.

4.1.5. EMPLOYEE TRAINING.

4.1.5.1. FORMAL TRAINING. Air Education and Training Command (AETC) will provide training for applicable AF mandated formal training. The Government will fund actual training cost, per diem, and travel at Government rates IAW Joint Travel Regulations (JTR). The contractor may identify additional formal training requirements. Pending COR approval, DET 1, 823 RHS may fund this training pending funding and class availability. The contractor shall repay the Government for costs should the trainee fail to successfully complete the training.

4.1.5.2. Requests to attend initial mandatory formal training courses shall be submitted to AFICA/LGT, through the COR, not later than (NLT) 60 days after the contract transition start date.

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4.1.5.3. Non-availability of training courses to be provided by the Government, due to but not limited to funding, mission requirements, or course availability shall not be cause for non-performance by the contractor under this contract.

4.1.5.4. INFORMAL TRAINING. The following training shall be provided by the host base and is mandatory, unless otherwise indicated, for employees filling positions indicated. Requests to attend training courses at the host base shall be submitted to the FC/FD, or COR in turn NLT 60 days after contract start date unless mandatory completion dates dictate otherwise.

TYPE OF TRAINING AGENCY ATTENDED BY

Primary Records Custodian Base (TAFB), FL Records Custodians

Facility Manager TAFB, FL Primary and Alternate Facility

Managers

TODA TAFB, FL Individuals (General) maintaining technical orders and publications

Fire Extinguisher Training TAFB, FL All Individuals

ESHOMIS TAFB, FL Primary and Alternate HAZMAT Managers

Base Level Supply Customer TAFB, FL Training

Block 1A General Introduction Organizational supply Block 1B Supply Representative Representatives and Block III Equipment Management immediate supervisor of each representative and primary and alternate equipment custodians

Safety TAFB, FL All personnel

DoD Information Assurance (IA) Training TAFB, FL All personnel requiring computer Network access

OPSEC Training TAFB, FL All personnel

4.1.5.6. The Government will provide training to supply customers and the incoming contractor's designated trainer during transition period. After transfer of accountability, the contractor shall be responsible for all training identified in the PWS.

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4.1.5.7. ADDITIONAL TRAINING. Contractor employees may attend or be required to attend other training courses and seminars requiring Temporary Duty (TDY) during the life of this contract that would be of benefit to the Government. The COR shall notify the contractor of additional training requirements. There shall be no charge for these additional formal or informal training courses. The Government will fund actual training cost, per diem, and travel at Government rates IAW JTR. The contractor shall repay the Government for costs should the employee(s) fail to successfully complete the training.

4.1.5.8. To ensure that contractor employees retain suitable and adequate qualifications, key personnel shall be afforded training as identified above for such things as seminars, workshops, and/or educational courses. The contractor shall be prepared to allow training annually to those persons requiring such training, in addition to those specified in the PWS.

4.1.5.9. The contractor shall provide additional internal training required resulting from changes and amendments to publications and by inspection, audit, surveillance, or FC/FD and COR reports.

4.1.5.10. The contractor shall obtain and use AF furnished training materials and develop local training material to satisfy local training requirements.

4.1.5.11. The contractor shall document training conducted utilizing AF Form 2426, Training Request and Completion Notification, or any alternate means of notification and/or record of attendance and provide notification of class completion to supported organizations and applicable activities.

4.1.6. DRIVER’S LICENSE. Personnel operating motor vehicles must possess a valid state driver’s license for the type vehicle/equipment that shall be operated prior to operating. All contractor employees operating Government vehicles must maintain a current commercial driver’s license for the type vehicle being operated.