New Custodial PWS 25 July 2011-Solicitation.docx

PERFORMANCE WORK STATEMENT

for

CUSTODIAL SERVICES

McConnell AFB Wichita, Kansas

25 July 2011

Table of Contents

Appendix C, Floor Plans and Maps (EXEMPT) Appendix D, Required Reports/Forms 43

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at McConnell AFB in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Head Quarters AF standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches high from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor is not responsible for replacement of plastic trash bags.

1.1.6. Building 978. Perform level two service to this facility. Service to this building is subject to interruptions. Cleaning shall be accomplished during normal base duty hours except when notified by the government. The CO or COR shall notify the contractor 24 hours prior to the required stop date. Upon notification, the contractor shall temporarily suspend service to the facility until notified of a restart date. Contractor shall resume level two service within 24 hours once notified of restart date.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4 Special Cleaning Requirements:

1.4.1 Child Development Center (CDC), Youth Center Annex (School Age Program & Youth Center) and Family Child Care Office/Play Group. (FCCO)

a. Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-248, Chapter 11, Child Development Centers, and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. The CDC’s operational hours are Monday through Friday, 6:30 am – 6:00 pm. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

b. Youth Center Annex (School Age Program & Youth Center). The Youth Center Annex (YCA) requires custodial service during duty hours, from 1000 to 1400 to maintain the standards outlined in Air Force Manual 34-251, “Air Force School Age Programs”, Chapter 12. Vacuuming, heavy cleaning, maintenance of carpets, disinfecting and descaling of restrooms shall be accomplished after hours of operation. Trash receptacles located on the playground and at the entry of the Youth Center Annex shall be emptied by the contractor.

c. Family Child Care Office/Play Group. (FCCO) The Family Child Care Office requires on-call custodial service during duty hours, to maintain the standards outlined in Air Force Manual 34-251, “Air Force School Age Programs”, Chapter 12. The contractor shall be available within 30 minutes to clean up spills. Vacuuming, heavy cleaning, maintenance of carpets, disinfecting and descaling of restrooms shall be accomplished after hours of operation.

Table 1.0, Special Requirements Cleaning Services

6:30 am – 6:00 pm Children are present between 6:30am and 6:00 pm

Friday. 3:00 p.m. – 10:00 p.m.

Saturday. 1:00 p.m. – 5:00 p.m. & 6:00 p.m. – 10:00 p.m.

Custodial service is required between 10:00 am and 2:00 pm. NOTE: The Youth Center shall be cleaned prior to re-opening on Tuesday.

* Youth Center Annex – The Youth Center Annex consists of the Youth Center and the School Age Program.

1.4.2 Special Clearance Requirements; Child Development Center, Youth Center Annex and FCCO.

1.4.2.1 In accordance with DoDI 1402.5 (Enclosure 6), “Criminal History Background Checks on Individuals in Child Care Services”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Force Support Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A State Criminal History Repository Check (SCHR) and fingerprint check has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-248, 5.3.1/5.3.2)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years.

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 Potential contract employees shall report to the Force Support Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the McConnell 22 ARW/Information Protection Bldg 750. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on McConnell AFB with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDD 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC, Youth Center Annex or FCCO.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 Required Training. All contract employees working at the CDC, Youth Center Annex and/or FCCO shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the contractor’s responsibility to ensure all employees working at the CDC, Youth Center Annex and/or FCCO receive this training.

1.4.4 Immunizations. All contractor employees assigned to the CDC, Youth Center Annex and/or FCCO shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48-110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

Tuberculosis Skin Test

1.4.4.1 Required Documentation. The contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC, Youth Center Annex and/or FCCO with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1 e.) for assignment to work in the CDC and or Youth Center Annex and FCCO. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1. through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 Appropriate Attire All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7). Clothing worn by the employee shall not be offensive, disruptive, or unsafe. The criteria for attire requirements/prohibitions are as follows:

- Open toed shoes are not permitted

- Extremely tight clothes are not permitted

- Shorts are not permitted. Dresses and skirts shall not terminate above the bottom of wearer’s knee.

- Shirts, blouses and tops must cover the wearer’s breasts (including cleavage), back, stomach, and midriff completely, even when bending over. Tube tops, sleeveless shirts or strapless tops are not permitted.

- Logo shirts are not prohibited but may not include profanity, violent or provocative images, drug, tobacco, liquor or beer references, or any other influences not appropriate for children.

1.4.5. Cleaning Requirements Child Development Center. Please note that while cleaning is being performed, physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

- Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

The contractor shall provide a list of all cleaning products to be used in CDCs, Youth Center Annex and FCCO to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products, which include warnings that they may not be used in areas occupied by children, cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal. Floors in the infant rooms shall be dry mopped immediately after wet mopping.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10 Non-carpeted floor maintenance. The contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum. The contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas shall be cleaned as necessary.

1.4.5.12 Carpet Maintenance. The contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16 Dusting. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19 Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6. Fitness Center Locker Rooms and Restrooms. The contractor shall accomplish all cleaning tasks IAW paragraphs here-in 1.1, 1.2, 1.3 and 1.4 as appropriate, for the Fitness Center, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards. The fitness center is open to customers from 5:00 am to 11:00 pm, Monday through Friday and 7:00 am to 6:00 pm, Saturday, Sunday and holidays. In areas that contain stem and water valves, these will be turned off for cleaning and turned back on prior to leaving an area.

Table 2.0, Fitness Center Locker rooms, Saunas & Restroom Cleaning Services

Sat, Sun, and Holidays. 7:00 a.m. – 6:00 p.m.

Peak hours: 6:00 a.m. – 8:00 a.m.

11:00 a.m. – 1:00 p.m.

4:00 p.m. – 6:00 p.m.

Two restroom/locker room cleanings during duty hours.

1.4.7 Special Requirements (And Level 4 Cleaning). The contractor shall accomplish all cleaning tasks IAW paragraphs here-in 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.6 Miscellaneous Requirements

• Turn off unnecessary lights

• Report fire hazards, conditions, and items in need of repair to the COR

• Turn in lost and found articles to the COR

• Notify COR when unauthorized or suspicious persons are seen on the premises

• Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

• The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present

2.0 Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Threshold

Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

Within 2 hours of notification Periodic Validation, Customer complaint

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

Within 2 hours of notification Periodic Validation, Customer complaint

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

Within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic Validation, Customer complaint

SS-4

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center

d. School Age Program

e. Play Group 1.4, inclusive

Within 2 hours of notification Periodic Validation, Customer complaint

2.1 Quality Control. The contractor shall employ his commercial quality control program/procedures to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. Using this program, the contractor shall identify, prevent and ensure non-performance and continual repeat of defective service does not occur. Through implementation of the contractor’s quality control program/procedures, the government shall receive quality service meeting the requirements of this contract.

2.2. Quality Assurance.

2.2.1 Contracting Officer (CO) and Contracting Officer’s Representative (COR). The CO will appoint a primary and alternate representative for management of the day-to-day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

2.2.2 The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for COR scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance objectives in any one-month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

Exceeding the performance threshold for performance objectives in any one-month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4 Periodic Quarterly Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. The government will provide adequate office and storage space. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contracted employees’ personal belongings.

3.2 Government Furnished Supplies and Equipment.

Table 3.0, Government furnished furniture and equipment

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities. The Contractor shall ensure that energy-consuming products acquired by the Contractor for use in performing services at a Federally-controlled facility are energy efficient products (i.e., ENERGY STAR® products or FEMP-designated products) at the time of contract award unless the energy-consuming product is not listed in the ENERGY STAR Program or FEMP; or otherwise approved in writing by the Contracting Officer. Information about these products is available for ENERGY STAR® at http://www.energystar.gov/products; and FEMP at http://www1.eere.energy.gov/femp/procurement/eep_requirements.html.

3.4 Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS.

3.7 Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

4.0 General Information

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours.

4.1.1 Normal Base Hours. Base hours of operation are 7:00 a.m. – 5:00 p.m. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government. The following facilities have extended or other than Normal duty hours that may affect cleaning schedule.

4.1.2 Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift for buildings not designated as “duty hour” cleaning.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 5:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 5:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

Friday. 10:00 a.m. – 4:00 p.m.

Saturday. 10:00 a.m. - 2:00 p.m.

Fri & Sat 11:00 a.m. – 11:00 p.m.

Sunday. 2:00 p.m. – 7:00 p.m.

Saturday. 3:30 p.m. – 6:30 p.m.

Sunday. 7:15 a.m. – 12:30 p.m.

One of the scheduled cleanings at the chapel shall be accomplished on Sunday, after 1:00 p.m

4.1.3 Child Development Center (CDC), Hours of Operation. Monday thru Friday, 6:30 am – 6:00 pm. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2 Federal Holidays.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. In accordance with DFARS 237.76, Continuation of Essential Contractor Services, the Government has determined that Custodial Services at the Child Development Center and the School Age Program under this contract are essential contractor services in support of a mission-essential function that must continue during crisis situations. Accordingly, the Contract shall perform these essential contractor services during crisis situations (i.e.; crises declared by the President or Secretary of Defense, contingencies, emergencies, and/or periods of increased force protection) in accordance with DFARS Clause 252.237-7023, Continuation of Essential Contractor Services and DFARS Clause 252.237-7024, Notice of Continuation of Essential Contractor Services.

4.5 Vehicle Passes. Strict security and personnel access control is enforced at McConnell AFB. Vehicle passes must remain with the vehicle for which issued. The application for a vehicle pass must be accompanied by a valid driver’s license, state vehicle registration, and proof of insurance. Vehicle passes must be returned to the 22d Security Forces Squadron West Gate Contractor Badge Office upon termination of employment or the end of the contract. Further, the vehicles and equipment may be escorted during exercise operations and/or they may be rendered immobile when not in operation by the removal of ignition keys or by other readily reversible means. Contractor vehicles are subject to search prior to entering and exiting the base and while on the base.

4.5.1 Contractor/Employee Base Pass and Identification, Special Clearances The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. The Contractor shall be provided all forms required for U.S. Government documents; the Contractor shall complete and submit said forms in accordance with established DoD and Air Force directives, and shall ensure employees possess the documentation described in the following paragraphs prior to the start of contract performance. Each Contractor employee working on base must have a Government issued photo identification card other than the base access badge. An example is a state driver’s license.

4.5.2 Base Access Badges. The Contractor shall submit a McConnell Form 114A to the Contracting Officer at least one week prior to the anticipated access date for each employee or sub-Contractor requiring access to the base. Failure to submit a complete and accurate McConnell Form 114A may result in a delay or denial of access. McConnell Form 114A shall be completed on the Microsoft Word document provided and submitted as an attachment to an email to the designated Contract Administrator. Insert //Signed// in lieu of the actual signature. Contractor badges and passes will not be issued to personnel waiting for the McConnell Form 114A to be processed. Upon approval of the McConnell Form 114A, the employee or sub-Contractor may apply for a Government issued identification badge and vehicle pass. Base Access badges shall be returned to the 22d Security Forces Squadron West Gate Contractor Badge Office upon termination of employment or the end of the contract.

4.5.3 Base Driving Privileges. Operating a motor vehicle on McConnell AFB is a privilege granted by the Installation Commander. All drivers are required to comply with the laws and instructions governing motor vehicle operation and registration issued by the State of Kansas and McConnell AFB. Per AFI 31-204 – Air Force Motor Vehicle Traffic Supervision, and MAFBI 31-204, Installation Traffic Code, which states: The Installation Commander may suspend or revoke installation driving privileges and Privately Owned Vehicle (POV) registration for lawful reasons both related and unrelated to traffic violations or safe vehicle operations

4.5.4 Antiterrorism Awareness Training. Each Contractor employee who submits a McConnell Form 114A for regular access to McConnell AFB must accomplish the Antiterrorism Awareness Training as stated in provision/clause AFFARS 5352.242-9000, Contractor Access to Air Force Installations.

4.5.5 Operations Security (OPSEC). In the event it is necessary to create, handle and/or maintain critical information for McConnell AFB, contracted personnel must meet the requirements and responsibilities established in the Operations Security Instruction, AFI 10-701 and the 22 ARW OPSEC Plan. AFI 10-701 specifically states that “OPSEC is everyone’s responsibility.” Ideally, the AF uses OPSEC measures to protect its critical information. Failure to properly implement OPSEC measures can result in serious injury or death to personnel; damage to weapons systems, equipment and facilities; loss of sensitive technologies; and mission degradation or failure. OPSEC must be fully integrated into the execution of all Air Force operations and supporting activities, therefore all contractors will:

a) Protect McConnell AFB critical and/or sensitive information from disclosure by following the “need to know” principle.

b) Not publicly post, publish or share work-related information that potentially contains any critical or sensitive information. Contractors are encouraged to solicit the advice of the Wing OPSEC Program Manager with any questions they may have regarding the use of McConnell AFB’s sensitive/critical information.

c) Not share McConnell AFB sensitive/critical information in articles, electronic mail (e-mail), web site postings, web log (blog) postings, internet message board discussions, or other forms of dissemination or documentation

d) Encrypt all e-mail messages containing critical information, OPSEC indicators, and other sensitive information when possible. Encryption serves as one measure to protect critical or sensitive information transmitted over unclassified networks.

e) Not…