PWS - HVAC PM.pdf

2 July 24

PERFORMANCE WORK STATEMENT

FOR

PREVENTIVE MAINTENANCE OF

HEATING, VENTILATION, AND

AIR CONDITIONING

EQUIPMENT

SOLICITATION NUMBER FA4417-XX-X-XXXX

HURLBURT FIELD AIR FORCE BASE

TABLE OF CONTENTS

1.0 SCOPE OF WORK

2.0 DESCRIPTION OF SERVICES

3.0 GENERAL INFORMATION

4.0 SERVICE SUMMARY (SS)

5.0 GOVERNMENT PROPERTY/EQUIPMENT/SERVICES

APPENDIX A – LIST OF BUILDINGS

1.0. SCOPE OF WORK. The contractor shall provide all management, labor, tools, supplies, equipment, supervision, materials, and transportation necessary to provide complete Quarterly Preventive Maintenance (PM) services required for Heating, Ventilation and Air Conditioning (HVAC) systems for Hurlburt Field, Florida (FL) in a manner that shall ensure continuous and reliable service.

1.1. Guidelines. The contractor shall, when working on the existing HVAC systems, perform all work within all applicable governmental, regulatory body, and industry guidelines, including those set forth in the Clean Air Act Amendments of 1990, Title VI, Section 608.

2.0. DESCRIPTION OF SERVICES.

2.1. Responsibility. The contractor shall maintain equipment for HVAC services defined in this PWS. The government makes no representation or guarantee as to the condition of equipment on the start date of the contract.

The contractor shall be responsible for damage or loss to government property due to negligent acts by the contractor’s personnel.

2.2. Initial Equipment Inspection. The contractor shall, within 60 calendar days after contract start date, perform, and complete a visual inspection of all equipment listed and provide a written report. The contractor shall then create a monthly schedule for preventative maintenance established on period of performance basis for the equipment listed.

2.3. Preventative Maintenance.

2.3.1. All quarterly preventative maintenance tasks shall be performed in accordance with (IAW) industry standards and equipment manufacturers’ recommended maintenance schedules. No additional cost shall be charged to the government for any preventive maintenance parts, labor, materials, equipment, transportation, tools, or supervision. The frequency of preventative maintenance, to minimize repair requirements, may be increased at the contractor’s discretion at no additional cost to the government. Work performed after normal duty hours shall be accomplished at no additional cost to the government and work shall continue until equipment is returned to normal working condition. The contractor shall supply all replacement parts and components necessary to maintain equipment.

2.3.2. Work shall include but is not be limited to belt changes and alignment, heat exchanger coil cleanings, condensate drain pan and drain treatment and cleanings, bearing greasing, fan squirrel cage cleaning, and filter changes.

2.4. Exclusions. Normal preventive maintenance provided herein does not include the following.

2.4.1. Repairs to equipment caused by freezing, corrosion, erosion, electrolytic action, or any other reason beyond the contractor’s control.

2.4.2. Damage caused by lightning, power deficiency, single phasing, or phase reversal.

2.4.3. Damage caused by fire, vandalism, flood, war, sabotage, insurrection, or explosion.

2.4.4. Damage caused by improper operation or unauthorized repair by facility/government personnel. This includes damage that can be attributable to excessive equipment cycling caused by load shedding devices.

2.5. Miscellaneous.

2.5.1. All work shall be documented in the monthly schedule and a summary of work performed shall be submitted to the COR NLT the 5th workday of the month.

2.5.2. The contractor shall perform Maintenance/Quality Control inspection of all equipment and associated components, and provide in writing a detailed overview of equipment condition to the COR. The report shall specify recommendations for any corrective actions. This report shall accompany the normal monthly report and is not in lieu of the monthly report.

2.5.3. Upon completion of work, the system shall be free of missing components or defects which would prevent it from functioning as originally intended and/or designed. Preventive Maintenance work shall be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacement parts/components shall match existing parts/components in dimensions, finish, color, design, and function.

2.5.4. All debris and excess material shall be cleaned up and removed from Hurlburt Field at the completion of the job and/or at the end of each workday. Parts shall be cleaned up and removed from the site. The contractor shall retain all parts replaced until parts are inspected by the government.

2.5.5. The contractor shall not be responsible for the service and maintenance of the following unless listed in Appendices or added to the contract through modifications.

2.5.5.1. The existing room conditions.

2.5.5.2. Corrosion or damage to water or steam side of equipment that was not directly related to the responsibilities of the contractor.

2.5.5.3. Complimentary equipment such as cabinets, fixtures, boxes, and steam piping (if any).

2.5.5.4. The contractor shall inform the COR of adverse conditions discovered while performing maintenance the same day as discovered.

2.6. Replacement, Modernization and Renovation. During the term of the contract, the government may replace, renovate, or upgrade equipment, HVAC and control systems, and components at the government’s expense. All replaced, improved, updated, modernized, or renovated equipment, components, and systems shall be maintained by the contractor at no additional cost to the government. When project upgrades are performed, the contractor shall be present for any/all training that is provided by the government at no additional cost to the government.

2.7. Parts/Materials/Equipment. Title vests in the government for all parts, materials and equipment provided by the contractor for performance under this contract.

2.7.1. Notwithstanding OEM’s manual or Industry Standard specifications, the filters (pleated style or equal quality panel filters are acceptable for special applications) shall be supplied and installed by the contractor with a frequency of every 90 calendar days, or more frequently if necessary. Specific buildings and pieces of equipment may require a more frequent or less frequent filter change. This will be determined by the COR and the contractor for special applications so equipment can maintain optimum performance. The contractor shall furnish a written schedule, by facility, of each building’s filters to be changed for the entire contract year NLT 15 calendar days after contract start date and after each option year. That list shall be provided to the COR.

2.7.2. Equipment and material other than that installed under this contract, shall not be removed, or replaced or deficiencies corrected while under warranty of the manufacturer or the installer without prior approval from the COR. All defects in material or workmanship, or improper installation and adjustments found by the contractor shall be reported to the COR.

2.7.3. All equipment deficiencies noted by the contractor shall be reported in writing to the COR. Deficiencies discovered, which could potentially jeopardize the operation of a system listed within the Appendices, shall be called in to the COR immediately, but not more than one (1) hour after the discovery and followed up in writing within 24 hours. Deficiencies noted which could potentially jeopardize the operation of all other equipment shall be reported to the COR immediately after discovery.

2.8. Schedule and Servicing Equipment. Prior to any servicing during normal duty hours, the contractor shall report to the Service Contracts Section to sign the logbook with the date, time, company name and name of mechanic(s).

2.8.1. The contractor shall schedule and arrange work to cause the least amount of interference with the normal occurrence of government business and mission.

2.8.2. Prior approval shall be obtained from the COR, except in emergencies, for work requiring shutdown of any equipment for more than 30 minutes or for critical equipment as designated by the building manager for any period.

All such requests must be submitted at least 72 hours in advance. In cases where shutdown is necessary, the contractor shall coordinate the shutdown with the COR and designated representative in that affected facility.

2.9. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Item Due Date License/certifications for all new personnel (Para 2.1.1.) Within 15 calendar days of starting work Initial inspection report (Para 2.2.) Within 60 calendar days after contract start date

Preventative maintenance monthly report (Para 2.3.4.) NLT 15th of each month preceding the scheduled month maintenance is to be performed

Summary of work performed (Para 2.7.1.) NLT 5th workday of the month Maintenance/Quality Control detailed overview of equipment (Para 2.5.3.) NLT 5th workday of the month

Written schedule buildings’ filters to be changed for the entire contract year (Para 2.9.2)

NLT 15 calendar days after contract start date and after each option year

List of primary POC (Para 3.6.) Within 15 calendar days of contract start date (and within 15 calendar days of any change)

Report of all recycled materials (Para 3.14.) NLT the 5th of every month Copy of each license/certification (Para 3.16.) Time of contract start Copy or proof of pursuing each license/certification for all new personnel (Para 3.16.) Within 15 calendar days of starting work.

List of proposed chemicals and chemical treatment list with SDSs (Para 3.19.4.)

10 calendar days after contract award (and prior to any changes)

Copy of the SDSs for each item to BEE and HAZMART sections (Para 3.20.3.)

Prior to any chemicals being brought onto Hurlburt Field

Written QCP (Para 4.2.) NLT 30 calendar days after award.

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 600 A.M. to 600 P.M., Monday – Friday, excluding federal holidays and government requests for repairs after normal hours of duty. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the COR and the CO NLT one

(1) week to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January or the Friday preceding or Monday following Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth, June 19 or the Friday preceding or Monday following Independence Day - 4 July or the Friday preceding or Monday following Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November or the Friday preceding or Monday following Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December or the Friday preceding or Monday following

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Performance of Service During Crisis or Heightened Security. In the event of crisis or heightened security caused by a national emergency, natural disaster, or other causes, continue performance as necessary in support of the Air Force mission. If all or some of the facilities under the contractor’s area of responsibility remain occupied during the above listed situations all contracted personnel will be considered “Mission Essential”.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak, and write English fluently.

3.4. Contract Manager. The contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the CO. The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall always maintain open and professional communication with government personnel. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Point of Contact (POC). The contractor shall provide a primary POC in writing, at time of contract award, with full authority to interface with the government representative or CO on all contract matters relating to the daily operations. The contractor shall provide a list with names, addresses and phone numbers of personnel to be on site within 15 calendar days of contract start date. If the primary POC should change, the contractor shall, within 15 calendar days of the change, notify the CO in writing.

3.7. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.8. Identification Badge. Contractor personnel shall always display a contractor badge and in plain view. Badge shall include company name, contractor personnel’s name and a recent color photograph. An identification badge is not required if personnel are dressed in a uniform identifying them as contractor employees; this uniform shall prominently display the contractor’s company name and/or logo.

3.9. Security Requirements. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured. Keys issued by the government shall only be used for official business under this contract. All keys lost or stolen shall be reported immediately to the COR. The contractor shall not duplicate any keys issued by the government.

3.10. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.11. Conflicts. In the event of conflicts with other contractors or government personnel that cannot be satisfactorily resolved, the matter shall be referred to the CO for resolution. Such decisions shall be final, subject to the right of appeal IAW the terms and conditions of this contract.

3.12. Reporting Requirements. The contractor shall comply with the requirements of Air Force Instruction (AFI) 71-101, Volume 1, Criminal Investigations Program, and Volume 2, Protective Service Matters, paragraph 1.1.

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of Department of Defense (DoD) personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.13. Performance of Services during Labor Strikes. If the contractor personnel are under a Collective Bargaining Agreement, the contractor shall submit an emergency strike plan NLT ten (10) workdays after start of contract.

3.14. Recycling. Recycling shall be performed as required by laws and regulations and to the maximum extent practical. A report of all recycled materials shall be provided to the COR monthly, NLT the 5th of the month.

3.15. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and LAFB Instruction (LAFBI) 31-218, Motor Vehicle Traffic Supervision (current edition). The contractor and/or contractor personnel shall comply with current instruction on cell phone use while on a military installation.

3.16. Special Qualifications/Training. Vehicle operators shall have the appropriate licenses. Contractor personnel must have on their person refrigerant handling certification when working on any system containing refrigerants.

The contractor shall maintain training records and have these records available for inspection by the COR.

Contractor HVAC personnel shall be licensed by the Florida Department of Business and Professional Regulations as Master HVAC Mechanics and HVAC Journeymen unless performing helper duties. Refrigerant certification/handler cards shall be required by all HVAC technicians performing technical duties within contract guidelines. The contractor shall provide a copy of each license/certification to the COR at time of contract start.

The contractor shall supply a copy or proof of pursuing each license/certification for all new personnel assigned to work on this contract within 15 calendar days of starting work. Filter changing personnel do not have to be licensed

Master or Journeyman HVAC Mechanics but must be supervised by a Master HVAC technician at any time work is being conducted in any building under this contract.

3.17. Weapons, Firearms and Ammunition. The contractor and/or contractor personnel is/are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation.

3.18. Smoking in Air Force Special Operations Command (AFSOC) Facilities. The contractors and/or contractor personnel are advised that the AFSOC Commander has placed restrictions on the smoking of tobacco products in AFSOC facilities. AFI 40-102, Tobacco Free Living (current edition), outlines the procedures used by the commander to control smoking in our facilities. The contractors, contractor personnel and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

3.19. Health and Safety.

3.19.1. The contractor shall provide safety controls and protection for the life and health of personnel and other persons and for the prevention of damage to property, materials, supplies and equipment. The contractor shall comply with all applicable federal, state, and local requirements for protecting the safety of the contractor’s personnel, building occupants, facilities, and the environment. All applicable standards of the Occupational Safety and Health Administration (OSHA) shall be followed when working IAW this PWS.

3.19.2. No processes or materials shall be employed in such a manner that they will introduce additional hazards into occupied spaces.

3.19.3. All debris removed shall be disposed of IAW applicable federal, state, and local requirements.

3.19.4. The contractor shall provide a list of all chemicals used and applicable SDS in the performance of this contract. Chemicals used in the process of contract performance shall not violate federal, state, or local regulations.

The contractor shall submit proposed chemicals list with SDS’s ten (10) calendar days after contract award, and prior to any changes, for approval by the COR prior to use on Hurlburt Field.

3.19.5. The contractor shall not use heavy metals that have been identified as hazardous to the environment IAW industry standards. The contractor personnel shall dispose of all refrigerants in conformance with all applicable federal, state, and local laws and regulations.

3.20. Hazardous Materials. This contract does require management of hazardous materials and the contractor shall comply with the following items.

3.20.1. Hazardous Material Identification (HM). SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the contractor being considered non-responsive and result in termination of the contract. Criteria for identifying hazardous waste are contained in Subpart C of 40 Code of Federal Regulations (CFR), Part 261.

3.20.2. Spill Response. The contractor will be briefed on Hurlburt Field spill response procedures at the pre-performance conference. The contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations. If it is necessary to utilize government material, equipment, or personnel to clean up a contractor caused spill, the contractor shall be required to reimburse the government for all associated costs.

3.20.3. Hazardous Material/Waste Management. The contractor shall comply with the applicable Hurlburt Field Hazardous Material/Waste Management Plan. The government (HAZMART personnel) will inventory all chemicals that the contractor brings on to Hurlburt Field or any property under the control of Hurlburt Field. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work.

3.20.4. Hazardous Material Handling. The contractor shall have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The contractor shall provide one (1) copy of the SDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Hurlburt Field. The contractor shall maintain one (1) copy of the SDSs for each hazardous material line item used within the work center.

3.20.4.1. The contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio-accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

3.20.4.2. Removal of Chemicals and Storage Containers. The contractor shall, at the end of the contract performance period or upon termination of the contract, remove at no additional cost to the government, all chemicals and storage containers as directed by the CO designated representative.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of the contractor’s performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4(a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default.” The government has the right to inspect all services required in the contract.

4.1. Performance Evaluation. The purpose of the SS is to define performance evaluation. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and forward these documents to the Contracting Officer for their determination if further action is necessary.

4.1.1. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the government may:

4.1.2.1. Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

4.1.2.2. Reduce the contract price to reflect the reduced value of the services performed.

Performance Objective PWS Para Performance Threshold

Remedy Method of Assessment

SS-1

Contractor performed scheduled maintenance on all HVAC equipment.

2.3 Zero

deficiencies per month

Re-performance within 1 day of notification or mutually acceptable timeframe to the COR and contractor.

-Periodic Surveillance -Customer Complaint

SS-2

Preventive Maintenance (PM) is performed in a timely manner;

COR is informed of PM in writing. PM is performed in specified time.

2.1.1, 2.5.1, 2.9.2

No more than 2 deficiencies per month

Re-performance within 8 hours of notification

-Periodic Surveillance

-Customer Complaint

SS-3

Submit Maintenance Reports.

Accurate reports are delivered within specified timelines.

“Schedule of Deliverables” table (2.11)

95% of all reports are timely and accurate.

Re-performance within 8 hours of notification

100 % Inspection

4.2. Quality Control. The contractor shall develop and maintain a complete quality control program for the performance requirement of this contract to ensure services are performed IAW this contract and PWS. The contractor shall develop and implement procedures to identify, prevent and ensure non-performance and continual repeat of defective service does not occur. A written QCP shall be submitted to the CO for review and feedback.

The plan shall be submitted NLT 30 calendar days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship; continual process improvement; preventing deficiencies and for correcting deficiencies as required. The contractor shall ensure that the following issues are addressed in their QCP.

4.2.1. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

4.2.2. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

4.2.3. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons.

4.3. Quality Assurance. The government will inspect and evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. Only one (1) method will be used at a time to evaluate a listed service during an inspection period for payment computation purposes. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO with a CAR or PAR (CDR) for issuance to the contractor.

The contractor shall respond to the report IAW instructions provided and return it to the CO within ten (10) calendar days of receipt.

4.4. Surveillance Methods.

4.4.1. 100% Inspection. This method requires the COR to inspect the service each time it occurs. The COR will use the Quality Assurance Surveillance Checklist during inspection. The COR’s inspection will be on items identified in the SS as 100% Inspection as the Method of Surveillance and the results of the inspection will be documented on the checklist. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual, or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a Customer Complaint Record (CCR) or a locally generated form provided by the COR or CO. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within two (2) hours and inform the COR of its recommendation. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the customer complaint IAW the instructions provided and return it to the contracting office within five (5) calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection. The following are the customer complaint standards:

4.4.3.1. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one (1) month period shall constitute an immediate Progress Meeting with the Multi-Functional Team.

4.4.3.2. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two (2), or more consecutive or non-consecutive months during a contract period shall result in a warning or letter of concern from the CO.

4.4.3.3. All remedies shall be IAW the FAR 52.212-4(a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.5. Periodic Progress Meetings. The CO, contract administrator, Functional Commander, COR, other government personnel as appropriate and the contractor shall periodically meet to discuss the contractor’s performance. The contractor may request a meeting with the CO when deemed necessary.

4.5.1. Meetings. Will be documented in the contract file with written minutes signed by the CO, the contractor and any other signatures as deemed appropriate. The signed minutes will be distributed to the functional area and the contractor.

4.5.2. Meeting Minutes. Should the contractor not concur with the meeting minutes, the contractor shall provide a written response to the CO within ten (10) calendar days of receipt of the minutes identifying areas of non-concurrence for resolution.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR SERVICES.

There is no government-furnished property for this contractor that meets the intent of FAR Part 45. There is government equipment that will remain in the control and accountability of the government.

5.1. Documents. The government will provide to the contractor when applicable and available a copy of one or all the following documents. Project drawings and specifications when applicable; approved construction revisions pertaining to the HVAC system; and existing manualswarranty information.

5.2. Government Responsibilities.

5.2.1. The government will furnish electricity to the last disconnect switch nearest the item of equipment for each equipment system, water for humidity/temperature control, reheat where it is required and sufficient hot water and/or steam to the controlling device (if any).

5.2.2. The government will designate a representative to receive instructions in the operation of equipment.

5.3. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract IAW all its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks, handouts, manuals, etc. prior to beginning work.

5.4. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

APPENDIX A LIST OF BUILDINGS

Building Number Street Address 90213 210 Lukasik Avenue 90220 221 Lukasik Avenue 90228 437 Tully Street 90229 424 Cody Avenue 90230 434 Cody Avenue 90231 442 Cody Avenue 90232 452 Cody Avenue 90300 207 Cody Avenue 90306 26 Weaver Avenue 90323 119 Simpson Avenue 90327 145 N Letourneau Circle 90337 443 Cody Avenue 90352 129 Simpson Avenue 90353 108 McMillans Street 90357 110 McMillans Street 90358 219 Simpson Avenue 90359 139 N Letourneau Circle 90367 340 Tully Street 90368 139 Simpson Avenue 90369 205 Simpson Avenue 90502 323 Tully Street 90507 321 Tully Street 90509 301 Tully Street 90517 259 Tully Street 90642 516 Hamby Place 90918 111 Kissam Street 91007 123 Howie Walters Road 91009 91012

125 Howie Walters Road 112 Lielmanis Avenue

91053 118 Lielmanis Avenue 91054 120 Lielmanis Avenue 91055 122 Lielmanis Avenue 91056 124 Lielmanis Avenue 91168 133 Lielmais Avenue 92473 100 Corlew Road 92485 90 Corlew Road 93260 261 Downs Circle